Subway in Wakefield

Ellie was serving me tonight. She was really helpful and kind. Thank you for your service.

Had to ask to change their hand gloves. The other person was touching meat and veg with same gloves. Otherwise food was good.

It's not 24 hours as advertised. Travelled a long way to get here, and it's shut The times need changing from 24h to whatever it's actual times are

The old lady who works there, I am surprised, is always rude. Does she choose whom to be rude to? Zero customer service quality.15th Jun2024

The workers are rude and not talented at all. First and last time going to that place.

never had a problem, always stocked and fantastic service, keep it up 👍

Staff was great especially Matty

Matty and the guys always provide excellent service. Me and my colleagues go for lunch here on a regular basis and they always get the orders correct. The guys and girls are friendly and the service is efficient, considering how busy it gets at lunch.

Lovely staff and was served by ell

Went in on a Sunday to get some cookies and ended up getting a sandwich too. There were 2 customers before me and only 1 person serving; Claire. I heard her say that she was on her own as the other employee was on their break. When it was my turn to place the order Claire changed her gloves without me even having to ask her to. She was very pleasant and friendly; making conversation, smiling and building rapport as she prepared my order. She also told me about an offer they had on which ended up saving me money on my order. The place was clean and tidy; well laid out so you can eat in too. The service was very fast, even though there was only 1 person serving, she didn’t let the customer satisfaction drop. Honestly can’t find a fault with this branch 👍🏼

Standard Subway, meatball footlong, thank you, please 😋

Staff were very polite, cooked well and easy to enjoy.

Ordered a vegetarian sandwich (on Deliveroo) and it came with chicken in it. It was a Mozerella Pesto SubMelt (V) but came with chicken pieces in it

Busy talking with work colleagues. Bread was stale, veggies were all frost bitted, skimpy portions and half bothered to put it all together. 0 attention to any detail.

Stopped off for a breakfast sandwich. Claire was serving us and she was very helpful and polite. The food was also great.

I've just been in and the girl serving was very friendly and polite, service was quick and the sandwich is lovely.

A massive thank you to the amazing lady tonight 19:30 05/01/2024 you was amazing with my little boy a 6 year old autistic child with no understanding and you went well above and beyond thank you from me dad and Logan for his pepperoni pizza looking sandwich he loves pepperoni 💕 you are an angel sorry I didn’t get your name

Too busy talking to their in store friends neglecting paying customers.

Steak and cheese 6" Steak was awful, couldnt find the cheese. wasn't toasted even though I requested it, one bite and rest went in bin, rude miserable staff... and overpriced ... went home still hungry and £16 lighter for one 6" one 12" and 2 cokes. Can definitely say I weren't be visiting again any time soon......

Regularly visit and always happy with my order. A very friendly young lady called Abi served me and is always polite.

Stood there for 5 minutes before we were acknowledged. A "be with you in a minute" would not have gone amiss. Thought we were invisible.

Just nipped in for a bite to eat, we was greeted by a very smiley member of staff who politely said she would be with quickly. We ordered the new sub melts n hot sides, the food was brill n the sub melts OMG!

Too busy dealing with orders online to deal with customers in store. Long wait, staff clearly swamped with too many orders, order mixed up with a collection order, pretty useless.

Very disgusting customer service, I experienced first and second hand racism. Very obvious and sickening. I noticed a customer didn’t speak perfect English and the lady serving was loudly speaking to her as though she was almost shouting. Both women were huffing and puffing whilst doing their job, especially when changing gloves. There was no greeting nor farewell to us but were to others. It was very unwelcoming, this was a horrible experience and even though it lasted for a few minutes, the unkind experience will last for a very long time.

My husband and I were told you will have to wait, as the staff were busy doing take out. We waited then sat down and waited. Then we noticed staff doing nothing walking about fiddling with the till ect. I said to my husband I am not waiting any longer after 12 min ignored by staff. Not the first time staff were rude they treat customers as if you are bothering them. Awful place I told my husband I will never go there again. The staff lack any training in customer service, worst place for rude staff I have ever been.

According to google this place opens at 8am ‘hours confirmed by this place 6 days ago’ Walked in this morning at 8.50 am. Greeted with ‘We don’t open until half past 9’ When they serve breakfast that is not acceptable opening hours. So we went to Greggs next door.

Try order and put the phone down on accident. Call back apologise and am met with a very rude woman shouting at me down the phone

You never know when this subway is open. Gone down hill, staff look fed up, needs a good clean and don't appreciate to find my meat free sandwich has been cut with a knife that has previously cut a sandwich with meatballs on.

I ordered a salad box via Just Eat. I normally get these when in store, and you get a packed salad box. Today I am totally disappointed with the lack of content. They didn't even put the cheese on that i asked for. And the small bit of meat I received was ridiculous. For £6.21 I expect to get the same as I would if I went into store. I won't be ordering Subway online again.

I would give it zero if I could the staff have no manners at all ment to have food delivered waited 3 hr still no delivery but paid for delivery had to go pick food up and when picked up staff did not care what they put on the sandwich and put cheese on it witch I am Allergic to So it was a waste plus wouldn’t listen to me when I told them so asked for a refund and they was disrespectful and refused to refund me if u ask me they want shutting down

Was met at the door by the lovely Izzy, very pleasant and really nice to talk to, she explained the 9 people in situation, well done Izzy your doing an amazing job xx

Despite the staff being under crazy pressure they were efficient, helpful and very polite.

Covid safe subway. At least at the time I visited. Can be busy over the lunch period

Ordered delivery footlong steak and cheese and bowl of meatballs. No meatballs arrived and the sandwich had at most 2 spoons of meat and NO CHEESE. Try ringing nobody answers . Second time this has happened . AVOID

It’s not alright is it when you order nachos and this is the state you get them. No refund. Not acceptable.

Small part of petrol station. Clean and tidy . Staff efficient and friendly. Not bad sandwiches either!

I ordered 2 foot long veggie delights. The previous customer had ordered meatballs and therefore the staff member, appeared to be the manager or a person in charge of the Wakefield retail park branch, had touched MEAT previous to taking my order. Not only did SHE NOT OFFER a change of gloves - she was rude and extremely disrespectful, as she muttered something into her colleagues ear about how I had asked for my sandwich to be toasted. I am a Company Director and run a catering franchise business in a busy shopping outlet, therefore am all too accustomed with how to operate a food establishment. If my staff behaved in a similar manner, I would not tolerate it as customer service is of paramount. She breached the food and hygiene regulations, and should I have been a Vegetarian, this would have been unacceptable. Disgraceful We have visited this branch multiple times and have always been asked if we would like a change of the gloves By this same staff member in charge. Not sure why things were different today

Spent almost £30 and all we got was disappointment and bad manners. My partner and I both paid for extra meat and extra cheese for myself. No cheese was in either sandwich and as for double meat the picture speaks for itself. We have some real difficulty with getting our 3 year old to try new things but she promised to eat her dinner after we bribed her with the promise of cookies after her meal. No cookies came with the order. My partner called the store find out what had happened and the young boy who answered the call instructed her to make another order as that is the only way he could physically get the rest of the order out to us! Having worked in the hospitality industry for many years I understand how mistakes can be made when busy but getting the order so far wrong when you know full well that you have "no physical way of getting it out to you" to rectify those mistakes is just unacceptable and then to be so rude to top it off!? I have had mistakes made before when ordering through just eat, such as missing items and they have been deliver minutes after without any problems.

Bit disappointing to get home to find my daughters sandwich with spicy sauce on it from someone elses sandwich.

Awesome food served to me by the manager Craig, this place seems to have a family vibe to it now quite a few of them live close to each other there's twins and they all seem to make an amazing team thanks for my foot long chicken and bacon every day 😁

Slow service hardly anything left

Subway ran out of everything. Needs a good clean!

I walk into subway greeted by the divine smell. Although the service is slow the staff do their best to make it faster. The prices are reasonable and the food is amazing no matter what it is. The salad is fresh the bread is fresh what more could you ask for? I have been going to this subway nearly every weekend for 3 Years and the staff are still very friendly but make mistakes, but everyone does, nobody is perfect.

Good food and good value for money served by very friendly staff. All in clean dining area. The music is a little loud but no major problem.

Very long black hair through sandwich

Went for a wrap got told only the signature fillings even though I have had different fillings in 10 different subways all over the UK they must have forgotten to tell this one then the staff used the excuse they had run out dissatisfaction to say the least

staff very rude bread not fresh everything about it was bad drink flat ........tables dirty tolets very dirty urine on floors never again will i go into this subway

Foot long meatball sub with all the salad and a coffee, £5.79, what's not to like? Great value for a quick lunch or dinner.

It's safe to say that subway definitely is 100% a success on the old Burger King site, I was however left waiting half hour in the drive thru, it was crammed! The only thing I don't like about the subway is the drive thru they set up,in this instance it was that busy that cars queuing and cars wanting to leave once there order had been complete had no where to go so it was just a continuous loop... foods always fresh and the staff are always polite and friendly :)

We visited the store at lunchtime today 26/08 2017. My husband brought the sandwich to our table. Sitting on the table next to us was the store manager and his boss discussing members of staff and their performance in their jobs, I found this very disturbing and it ruined our lunch. I thanked the boss and told him this should be done in private. I also said the store manager was swearing.Mean while the boss was herding us outside the shop so people wouldn't hear us. He offed us a refund and a free sandwich at a later date, I will not return to this store again SHAME ON YOU SUBWAY for treating your staff this way. So people use this store at your own risk. These poor servers having to put up the crap management i think they should for a place of work where they are respected.

A regular, quick, but healthy lunch, if you choose a salad. A bit disappointed that prices have gone up, but that the 'Sandwich Artists' can still be very mean on quantities given. This is despite there being a set number of slices of tomato or cucumber due to be served. Also, I wish there was another non-meat alternative, i.e. A cheese salad.

Visitamos este metro muchas veces, mientras compras en Wakefield. Tengo que decir llamado con mi hija y mi nieta hoy y el personal no podía ser molestado. Mi hija y yo pasamos un plato de ensalada, la comida estaba tirado y muy poco. Mi nieta tenía un sandwich pequeño. Ellos pasaron todo el tiempo hablando de la otra.

Esta es probablemente la tercera vez de visitar este establecimiento. . . . El servidor. no sonrisa o hacer contacto visual farfulló y aparentemente no escuchaba cada vez que pedimos algo, nos dijeron que para sentarse en un lado del restaurante como él quería limpiar el otro lado aunque el lado nos sentamos en no era limpio. Aunque yo decidí que necesitaba para visitar el aseo antes de dejar algo que me hubiera gustado tener estas no se porque ha limpiado a nivel de cualquiera? ? ? Independientemente de la decoración que necesitan limpieza sucia horrible es horrible! ! !

Pasó por mi señora con para un rápido. Ire y terminamos con un footlong sacó carne!

Have frequented this place regularaly for the past couple of years, they consistently get it right and the food is consistently good. You get the odd clueless staff member but you expect this from your fast food chains. Any problems get out right quickly.

Restaurant is dirty staff are terrible and very rude customer is always wrong especially Claudia who made my sandwich!!!

La comida estaba bien. Es un metro bastante mucho la misma.

La comida es típica de metro. Buena comida rápida.

Been coming to this subway for quite a few years but unfortunately it has rapidly gone down hill in the recent weeks. The salads are nice and good value for money, I would come here for one of them but nothing else. Then again you can't really go far wrong with a salad, I would however, avoid having any meat on it!!!Came here yesterday and went through the drive through. They are getting as bad as McDonalds for getting the orders wrong, asked for mayo on the nachos, they didn't do it No cheese on the sandwich, or if there was it was that minimal I couldn't see it! My friend got the BMT, it was certainly tasty but in the wrong way!! We drove away and ate the sandwich in the car, the meat was an awful colour and tasted horrific, it went straight in the bin and all through the evening my friend was ill. Maybe he'd just picked up a big at the same time, coincidence?? Maybe... maybe not!Most certainly will not be coming back here in a rush!

this is a particularly good example of this food chain, clean, bright and airy. Kids love the fact that they can choose exactly what they want. cheap £3 lunch deal for adults is brilliant. Healthy eating but need sugar free drinks.

Call in occasionally for Lunch as it has ample parking, quick service and good price for someone on the move who wants a quick healthy sandwich for Lunch.It is, after all, a Subway ........ the largest sandwich chain in the world - they are all the same, but it is excellent.

Good selection as with all Subway. Good value. Tables are kept clean and service is quick without being rushed.

I do think what you get at Subway can vary so much from place to place. This is a good one. The team are friendly and efficient and I always get a lovely salad from here. Nothing to complain about.

I love subway so much and it was great as a cheap lunch for the kids but filling as well- plus a free footlong next time round- i love reward cards :D

Love Subway. Dislike this particular branch. Service was slow and poor. The sandwich - chicken teriyaki was bland. The lettuce was wilting and the olives tasted funny. I ended up throwing most of the sandwich away. Get it together subway!