Moka Coffee House in Cheltenham

A hidden gem, set away from the busy shopping areas of Cheltenham, yet within easy reach. Cafe offers a good range of drinks and food for all times of the day, meeting many dietary needs. Seating available both inside and out. Coffee is absolutely delicious. Excellent service. Ideal place to sit and relax. Worth a visit.

Didn’t stop for food but a great flat white and barista happy to listen to my preferences. Good ambience.

Estamos visitando Cheltenham para unas vacaciones de una semana y nos lo pasamos muy bien paseando por el área de Montpellier y los Suffolks. Necesitando un descanso, paramos en Moka Coffee House. Pedimos dos cafés en el mostrador y tomamos una mesa afuera. El servidor era educado y eficiente. Hay agua gratis disponible: simplemente ayúdate a ti mismo. Los cafés llegaron unos minutos más tarde, y ambos eran perfectos. Es un gran lugar para disfrutar del ambiente local y observar a la gente. Es bueno saber que está apoyando un negocio local, uno de los muchos que hacen que esta parte de Cheltenham sea única. Muy recomendable.

Entramos y preguntamos si estaba bien comprar algunos de los pocos pasteles que ofrecían para llevar. Pero fueron recibidos por un hombre de actitud fría que simplemente hizo una mueca y dijo "uh, sí". No se trata de cómo tratar a un cliente que gastó 7 en 4 pasteles minúsculos. Sin duda no volveremos a este lugar ya que nos sentimos muy incómodos. No es de extrañar que estuvimos tan tranquilos cuando entramos. Nos cobraron los precios de Cheltenham sin el servicio que usted esperaría de ellos. Si valora un buen servicio, evite este lugar a toda costa, lo único que vale es su ubicación.

Unless you're a regular at this place and you know the staff behind the counter I really wouldn't bother coming here, very rude staff who make you feel like you're the one inconveniencing them! Seriously - ignore this place, there are friendlier & more welcoming coffee shops nearby.

Un poco fuera de lo común, esta cafetería bien vale la pena salir del camino para visitar. Un ambiente único y acogedor y buena comida. Somos clientes habituales

This is a really good find. Coffee was good, and hot. Jacket potato was well presented, with freshly cooked bacon. I'm delighted to report that the tables and floor were clean and tidy, and with a bit of background music made for a relaxing atmosphere. Definitely coming back to this one!

Had coffee here with a friend and enjoyed an excellent coffee mocha. The coffee was a little towards lukewarm, but this is how Italian coffee should be served. Probably would advise having 2 small ones instead of a large. Good range of cakes were available and lunch options too. Recommend a visit. Will come back again.

There was only one person serving so service was very slow and we had almost finished our large coffees before the pastries arrived. Coffee was a bit bland, ok but no depth to it, pastries were equally ok. Overall a bit underwhelming.

A great place to meet up for a relaxing, good quality coffee. We had an Americano each, and a croissant - delicious! Customer service was very professional, but friendly. We will definitely be meeting there again. Thank you!

Popped into Moka for a coffee twice this week and both times the staff were rude. The coffee was really good and the cake was very nice but if the staff are rude then we won’t be going back. Pity!

I love Moka as a cafe, it's one of the few independents in Cheltenham and even though it has fallen in quality over the past few years and is less bustling than it used to be, but it's still one I try to visit when I can. The cafe must be going through a refurbishment period as all the lovely mirrors and paintings which are iconic to the cafe were taken down, I do hope they return! The staff offered my friends and I free pastries as they were about to run out of date which was kind, and the atmosphere was comfortable and calm. The cafe could use a good clean as the tables were a little sticky and coffee-splattered.

I’m a regular at Moka and there’s a reason for it - the coffee’s lush and the guys who work there are super friendly! On top of that, I’ve been super impressed with the new summer menu they’ve come up with. I had the halloumi salad very recently and it was amazing! Would highly recommend this cute independent coffee shop whether your visiting cheltenham (you get a lovely feel for the suffolks and the old spa town whilst at Moka) or on your way to work (have been very recently told they’re now open from 7:30am during the week).

Na een eindje stappen in een stad, smaakt een kopje koffie wondergoed. Gebruik het echter niet in Moka... Vuile zaak, geen toilet, je krijgt de sleutel van een toilet in een andere straat. De poetsvrouw is hier echter al enige tijd niet meer langs geweest... Zielige bediening: koffie gemorst in het schoteltje, niet eens sorry, laat staan een servietje of een proper schoteltje...

Saturday afternoon visit. We had the special bagel as advertised outside. The Salmon was sparse, maybe they were about to run out. We had tea served in latte glasses, unusual. Still a few hours before they closed but a lot of crumbs on the tables and surfaces. Two teas and two salmon bagels was under £10, so quite cheap for Cheltenham. Please keep the place tidy, it's not like it was busy.

This place is getting disappointing The breakfast menu gets smaller and smaller. The service is ok but they never seem very happy in there. Won’t rush back

Used to be such a great place to chill out & eat, but last year (2017) was the worst. Hardly any choice as they'd run out of most things & when we did have something there was a stingey amount of olives and cheese. With the kitchen being centre stage, the noise from whistling staff (irritating) banging about with crockery & glasses was deafening and it actually hurt the ears. I'll be surprised if it's open in 2018. Pity as it's a great location.

It was like a blizzard outside and I needed a drink and somewhere to spend a 20 minute wait. Popped in and ordered a coffee. No frills just a black coffee. The Americana was served in a nice big cup nice and hot and proved to be a really nicely flavoured coffee. Not a very up market place as seating was a bit spartan. The chap serving was pleasant and friendly. There was food available but at 1515 hrs was not necessary for me. Had I more time I would have had another coffee. Tidy up and improve the surroundings and this could be a nice place to go. Toilet was outside along the street. A key provided for it's use.

I went into this coffee shop for a coffee and something to eat. The manager was occupied with what looked like the weekly book keeping, occupying a table for 4 - around 12pm. There was absolutely nothing to eat unless you count basic jackets and a basic pannini as lovely home-made food. In which case I would urge you to get out more.

Lovely little café in the heart of the Suffolk's in Cheltenham (just a short walk from the centre).

Nice building architecturally and nice relaxed deco. Coffee good as was my smoked salmon and cream cheese bagel. All the food looked very nice. Young staff who could probably o with some training. Toilet facilities out the front door and around the back in a side street not great but it was it is.

After a break of many months my partner and I decided to give Moka another go after a negative experience last time. I'd looked on Tripadvisor before going and I saw the recent poor reviews. Nonetheless we decided to give it a go as the place figures strongly as part of our early days together.

We were disappointed. What has happened? Despite not having many people in it was slow, but also a bit grubby with unfinished decoration. Odd that green-friendly places sometimes feel the need to be messy. Staff were nice enough but overall it missed the point. We will not be going back in a hurry.

This cafe used to be a joy, fresh food, steamy windows and a buzzing clientele; I cannot get over the speed with which it has deteriorated.

I used to frequent this coffee shop literally weekly when we lived closer. Having moved away, this was my first visit in about a year and unfortunately I was disappointed. It used to be "the" place for fresh cakes, and light lunches, and seats were hard to come by, however today it did not meet the mark. There was only one other customer which would have been very unusual in the "old days" the entire time we had lunch. Myself and my daughter both had sandwiches which were made on pre-sliced bread, with a tiny salad garnish -one slice of tomato and some leaves. The coffee was lukewarm. Very mediocre-Nothing special, I'm sorry to say.

When I first moved to cheltenham was great... but then qualify of food and service continually getting worse

The Hot chocolates we had were the best we've ever had - you have to have one - a suitable size and great with whipped cream and marshmallows!!

Moka is the perfect Coffee shop be it for local residents, people shopping in the Suffolk's or anyone else who happens to be passing by.

We decided to have a coffee here, a board outside advertised coffee and a slice of cake £3.50. We went in and ordered just that, we were told it was a choice of two traybake type slices not cake....not a good start.,

friendly service, nice coffee, nice environment, lovely croissant and a paper to read on the table first thing in the morning. what's not to like.

If you fancy having a nice meal or coffee for a more than reasonable price and surrounded by friendly staff, this is the place to go.

This used to be a really nice cafe with a good atmosphere. Something has changed over the last few months and after two disappointing visits I have now given up on it. They have managed to suck all the life out of the place. Poor service, no personality and not very good coffee. Such a shame.

As an old, regular visitor to Moka I associate the cafe with good food, great coffee, friendly service and comfortable seating. It has always been a 'go to' place to chat, connect with the community through its noticeboard, review local artist's endeavours and think. But it seems that Moka has changed, the art, noticeboard, sofas and great coffee are gone and what remains will struggle to survive in the hyper competitive café culture in Cheltenham.

The service was really friendly and the staff were attentive, bubbly and polite. But, I ordered a tea and was asked if I wanted a 'large' and I was feeling thirsty I thought I would treat myself. I was in a group of six who all ordered coffees. My 'large' tea was smaller than a small coffee. Also, it was served in a glass latte mug with a long spoon (what?). I thought the waitress had made a mistake so I politely asked if I had been served the correct size? I had apparently and I was politely shown the 'small' glass tea mug which was 'exactly' the same mug but 2cm shorter. I wouldn't be returning if I want a cuppa. The picture I took was as it arrived - water 2cm from the top. I'd struggle to describe this as a 'large' tea!!

Great coffee, great area for strolling, newspapers, would like some home made cakes and this place would be perfect.

Used to be a regular but don't go as much now. It feels a bit tied and in need of some new ideas, very familiar menu, decor and service. All ok just not exciting.

Coffee and snacks were cheap, the interior was really stylish and the staff were very sweet to me and my children

I used to come to Moka regularly in 2014/15 for the salads and the lovely cakes in a cosy atmosphere. I've visited twice in the last fortnight and it's like a different cafe. I can see that they are working with a limited temporary lunch menu so I understand that this will change soon. However the staff behind the counter don't appear to know what they are doing and constantly make mistakes in taking your order, working out the cost and even in adding up the change you give them.

We are long time regulars at Moka, especially for breakfast which was always fabulous.

Visited for lunch, which was a big let down. Whatever has happened to the old menu which catered for everyone! Gone were the jacket potatoes, the soup and the basics like beans on toast. Replaced by a limited choice of sandwiches, with a very meagre side salad consisting of a few leaves!

Introduced to this gem of a 'coffee stop', and will find it hard to beat locally. The coffee is top notch, the tea is also excellent, and the millionaires shortbread is scrummy. Will definitely be coming back.

Having come on every visit to Cheltenham over the past three years and had a fantastic experience we were very disappointed when we visited a few weeks back. As we had business in the local area we went several times over the course of three days each time hoping the experience would be better but sadly it wasn't. Our goto Sausage special was luke warm with the bread barely toasted, the service was very hit or miss with things showing up at random times and no one having a clue.

I visited at lunch time with my partner to grab a quick lunch on our breaks from work. We both ordered smoked salmon bagels with a soft drink each. We were asked if we wanted the bagels toasted, to which we obliged. Drinks came out quickly, but unfortunately the glasses were dirty. We notified a waiter and he apologised and quickly brought out fresh glasses and drinks - not a problem. Unfortunately, my glass was still dirty and the drinks were brought out at room temperature. I would really expect ginger beer and fruit juice to be chilled. Shortly after our food followed. The bagels were not toasted and unfortunately my plate was also dirty. Both needing to get back to work, we did not see the point in notifying staff again. After having several excellent meals at the Suffolk Kitchen we both just felt Moka Coffee House was a little lack lustre.

Not too sure what has happened ! First visit about 5 weeks ago quite good, reasonable coffee and service. Last two visits very disappointing. The service was poor and the order when it finally arrived was incomplete. This is such a shame as the location is superb. Now we will have to look elsewhere.

I met my wife here. The tea and coffee and cake are also good. ;-)

we went for a light lunch on a Saturday , it's only a small place but was not too busy, good quality coffee and reasonably priced snacks from a limited menu but great portion sizes, good value for money.

I recently visited Moka for lunch and I must say I was quite pleased with the quality of both the coffee and sandwiches. To anyone who goes I really must recommend the salmon bagel on the lunch menu. Also there's free WiFi.

Popped in for a coffee and a quick bite to eat. Not busy - 3 tables. Tables not cleared of dirty dishes. Ordered and over charged. Dirty glass with lipstick marks, then replacement, dirty also. Cutlery dirty. Food was average. Coffee was good. Service poor, teenagers playing shop with no customer service skills.

Nice relaxing start to day - coffee and tea cake plus a tea and croissant for my wife. Lovely relaxed place, good service.

Stylish shabby chic coffee shop in the Suffolks area. Serve a good cup of coffee and nice selection of cakes at reasonable prices but the place is let down by woeful service.

Love starting a work day here - nice flat white, brown toast and the paper. Nice service and good atmosphere. What's not to like?

Slightly disappointed. Coffee merely average. Very friendly service and a nice sandwich, but baked potato uninspiring.

Excellent coffee, the best in town. I'm not going to say how tasty the sausage special is as you'll all want one & my little treat will be public knowledge...

Good food and cakes, and especially nice sandwiches, seem to cater well for gluten free types and have lots of nice breads for sandwiches, feels local and well supported and always busy!

Stopped on way to town for a quick coffee and toast. Coffee great, toast okay but do love the ambiance and atmosphere. Always good to find some Gloucester Rugby squad too.

Lovely staff and great coffee. Found this quaint little coffee shop on my walks through cheltenham. Has excellent breakfast ranges as well as light bites for lunch. Good selection of gluten free cakes.

Stopped here for a coffee catch up with a friend. The coffee is good and there were some delicious looking pastries at the counter. When we saw another customer having a panini we decided to have lunch too. We were not disappointed. Great festive panini's. The inside is cosy without being cramped with some sofas in the back room. I would definitely give here a go if looking for a quiet space for a coffee.

Visited for a lazy Sunday breakfast, for the first time in a few years. Similar experience to last time which explains why I am not a regular at the stylishly located coffee house. First the good points, a particular ambience in keeping with the area, reasonable value food and drink and the Sunday papers available. Set against this the quality of the coffee has not improved, the service was totally lack lustre and if you look in some of the corners the place could do with a spruce up. Scope to be great if these points were addressed.

Stopped three times recently with my wife and 5 year old son. Nothing glamorous just coffee, snack and / or cake. My favourites: - cappuccino. - feta salad. - my son loves the Belgian bun! Very nice.

Popped in a few times over the year. Last time the other day. Popped in to get a latte to take away.... Tasteless..... Just as the other coffees I've had from there. The cakes did look lovely though!

I've had many fantastic coffees at this shabby chic cafe. I think it's a bit of a secret hidey-hole for writers and creatives to work away in or find inspiration in people-watching the quirky and cosmopolitan characters of The Suffolks.

Lovely food wonderful coffee, very friendly, small but ever so cosy, my little go to place when I visit Montpellier

I have been to Moka a couple of times now, usually for a lazy brunch. I'm usually a full-cooked kind of person, but since a friend introduced me to Moka's granola, I've turned into one of those strange beings that eat rabbit food to cure a hangover - because it's AMAZING. A mix of cereal, fruits (which have changed every time I go), juice and yoghurt, I have tried to emulate it at home and failed.

Haven't been here for ages and had forgotten what a lovely place it is to sit and have a really decent coffee and sandwich. All that you'd want from a cafe of this kind.

Probably the best coffee in Cheltenham. Great location with both relaxed and business seating and tasty snacks

Went looking for the best coffee in Cheltenham- this is right up there! Coffee is nicely made, staff is friendly! Worth the visit!

Friendly staff, cute venue though no customer toilet strangely. Music I found a little weird though my friend tells me off for feeling that way! I think classical music would fit the scene far nicer. Hot chocolate was lovely. My friends coffee the same. Food choice appeared limited according to the board , though cake choice was good.

For 6 weeks whilst my wife received daily treatment at a nearby hospital Moka became a bolthole where I was able to relax and get on with some work for an hour or so. Moka serves truly excellent coffee from Extract in Bristol, really good quality and value for money food and all staff without exception are friendly and welcoming. I just can't speak highly enough of Moka Coffee House as a place to truly relax and enjoy great coffee and snacks. Many thanks

Great coffee, great food and a cool atmosphere. Cakes are amazing and the honey and ginger drink is loved by my wife! Nice independent coffee house - good to chill in - not rushed at all

Good place to come and have a coffee but not if youre after a decent breaky. The only hot options was sausage panini which I had but wasnt anything special. If youre into granola its probably more your thing!

This is a great place for a coffee but the sandwich choice is limited. For a quick stop by visit here.

Great little coffee house. When me and my bf lived in Cheltenham a couple of years ago, we'd always come and try for a seat outside, read the paper watching the world go by with their amazing cofee. We came back to visit friends over Christmas and it's still as good.

Pooped pout of the rain, decided to have a quick lunch, I ordered the Lemon Chicken sandwich with salad, the sandwich was very enjoyable, my only small bug bears was that it took a little while to arrive and the background music was a little louder than background for my taste. But it was made fresh so I can forgive them for that. But i would definitely eat here again.

Popped in for coffee while waiting for a friend. Friendly staff, great relaxed atmosphere. Very child friendly. We had coffee which was very good, the cupcakes were fresh and tasty if a little too much icing...but that's probably a personal thing.

Lovely relaxing coffee ship in The Suffolks. Beautiful sunny day with sun streaming through the back window. Perfect for a lovely relaxing coffee with my wife Tip - flat white all the way.

I popped in here to get a sandwich on my lunch break and definitely won't be returning! My order was taken by a grumpy man who couldn't even manage a smile and I had my change dumped in my hand in the manner of a child having a tantrum. When I checked that my sandwich could be done to takeaway I was told "well that is what you asked for!" I then sat at a table for nearly 15 minutes watching a different young man make my lunch in what I can only describe as slow motion! As for the food, the less said about that the better. The sandwich (the sausage special) was a soggy, greasy mess filled with a mass of flavourless ingredients. All in all, not a place I'd recommend!

During the colder months Moka is always my little retreat. The warm and comfortable environment fits for both a business meeting or a meeting with friends/family. The food is delicious, and the pilgrimage to Moka from the town centre is just as enjoyable.

The staff appear to know all the customers names. Welcoming atmosphere and very well made coffee. Hot chocolate made with soya milk, the best I've had! Will go again whenever I'm passing!

Came with DW. Both ordered flat whites and me a pain au chocolat. The flat white was thin and more like American diner filter coffee with frothy milk. The pastry, despite being warmed in the oven, was neither fresh nor flaky. It's a lovely atmosphere in here but really the fare is very average.

Moka is always a good bet for a arm welcome, decent coffee and a choice of tables or sofa seating. Parking isn't always the easiest but I usually walk to Moka anyway. This is one of my favourite out of office locations. Recommended.

Lovely Coffee shop set on a lovely little parade.

Visited this place today, as it looked promising and had been here in the past. The food (salads, sandwiches, tea coffee etc.) and service were all good, albeit the cakes are cheap and very low market mass produced type!! However, at lunchtime when your trying to hold a business meeting over food, the music was completely inappropriate and judging by the staff, clearly for their enjoyment!! with absolutely zero consideration for the customers. So, a politely asked if the music could be turned down or changed to non hard rock, where in complete amazement she said "I might be able to turn it down a bit". So, we struggled to hold our discussions, finished to never ever go back to this place ever again. If you want a lunch time rock concert on your own - this is for you.

Loved the coffee, the staff and the atmosphere. Not so keen that they allow dogs in....food and pets..not sure that they go together.

We come to Moka every time we come to Cheltenham. The cakes are amazing, especially the caramel shortbread although they don't ever seem to be in the display cabinet so you have to ask. The cakes also seem to change every time we go which makes for a nice change from the generic chains - last time we had an amazing pecan and maple syrup shortbread slice. The only negative to add is the odd location of the toilet - in a separate building a couple of doors down and around the corner from the main cafe - but other than that it is well worth a visit and we will certainly keep going back.

I am a regular visitor to this fine establishment & will continue to do so for morning refreshments.

I've always liked Moka - a nice place to chat and catch up with friends and drink good coffee. But the atmosphere yesterday seemed to have changed - a direct result of what appears to be freelancers/home workers using it as an office. Let's hope it's a one-off, not a regular thing. We walked in yesterday to find every single table (which can accommodate up to four people) taken up by one (maximum two) laptop users, and no space for the 4 of us to sit, even though the cafe was probably only 30% full. And frankly even if there had been a table free, we would have felt so inhibited chatting, as absolutely no one was talking, just sitting on their laptops working - heads down. This really can't make much business sense, to run a cafe based on 1 person per table having a coffee that lasts all morning. For every one person sitting at the table there are 3 who are having to leave due to lack of space. I am a home worker myself, and fully understand the need to get out of the house sometimes, but I also recognize that there is a time and a place for working on the laptop, and places where people socialising do not necessarily sit comfortably side by side with people concentrating on their work. Moka - we really like coming to you, but I think you're going to have to decide whether you're an internet cafe, a homeworkers support centre, or a cafe in the true sense. I'm not suggesting banning all laptop-users, but it is about balance. Maybe you can allocate the back room for people on laptops? A 'designated work zone', rather than turning the whole main room over to the silent tappers?! We will give it another go, and hope to find the old Moka back in full swing, but if not we'll have to go elsewhere, which would be a pity.

The atmosphere is really really good, just what I like in a coffee shop. The food was also really good, I only had the Breakfast Panini, but really tasty and very well presented. The jury is out on the coffee, but unlike other reviews I will go back as the pros definitely out-weigh the cons.

Has all the signs of a quality coffee shop reminiscent of a Kiwi/Aussie place just a pity that the coffee was bitter and not a flat white, for me that's the measure if a good place. Food looks nice but wouldn't go back to try because the coffee was just not up to par.

Nice atmosphere but I wouldn't rush back for the coffee. Server needed correction on the coffee sizes for the two coffees I ordered. Vanilla Pod cupcakes were a treat :)

This is a lovely little coffee shop in a nice part of town. I've been going here since I was a student in Cheltenham in the mid 1990's and whilst many other areas of Cheltenahm have become scruffy and run down, this cafe has remained inviting and very appealing. I now live in the Cotswolds but make a point to visit here if I'm in town. I only had breakfast, but this was all very nice. My only moan would be that the staff put the butter (spread(?)) and marmalade on the toast for you - i'd rather do my own thanks!

Always pop into Moka if I'm out on business for a coffee. Great little set-up they've got going, don't normally eat but whenever I have I've always been pleasantly surprised by the freshness and quality of the food.

Moka is a little gem located in The Suffolks. It has a lovely atmosphere and is the perfect meeting place for friends. Offering a really good selection of coffee, teas and a great herbal range. The food is excellent and there is a whole host of treats to choose from. Love the decor and the ambience. One of my favourite place sin Cheltenham x

Fantastic place. Use it for a range of needs be it business & social. Feel happy meeting clients or taking family & friends here. Always friendly. Rarely quiet & with good reason. Hats off to the staff because they run around & a far friendlier than many other independent coffee houses.

Friendly and warm atmosphere. Support this local independent coffee shop / cafe, nice place away from large global chains...

The hunt for a good coffee bar in continues with Cafe Moka failing to live up to expectations. The flat white was too hot, too strong, with a bitter aftertaste. I had to ask for more milk to be able to swallow it down, sugared (yuk). The menu was sadly uninspiring, mainly bread based, so if you don't like sandwiches then don't bother.

Really like this place. In. Relaxing place and great for a coffee and to read the paper. Not a huge fan of all the food but still nice. Panini or toast good.

A regularly pop in to Moka for a drink and a cake. They do a great selection of cakes and hot drinks; a lovely hot apple and cinnamon in winter as a nice alternative to coffee. The service is generally good and the atmosphere is nice; perfect to browse internet on their wifi or read a book in a corner. Good for people watching too. Would recommend.

We visited weekend, looking for a respite from the horrendous weather. Moka looked to be in a nice part of town, and indeed inside it was quite a nice place to be. All the pastries and cakes looked tasty, although we didn't partake.

Excellent value for money, 2 delicious sandwiches/paninis & 2 drinks for around £7! Great little Coffee shop in the lovely Suffolks area of Cheltenham, definitely worth a visit! Especially like the quirky mirrors inside!

A great location and the high ceilinged, large windowed, ambience is rather pleasant. Thus I tend to venture here when friends visit and on a lazy Sunday mornings. The games and books to entertain kids are a nice touch too. But I agree with an earlier review that the quality of coffee is only average. And the range of food, sweet and savoury, is limited. Service too is a little amateur and the furnishings quite sparse. I have generally felt that the value for money does not fully hit the mark. Yet I do tend to return, once in a while. It would be excellent if Moka could develop a little bit further and become the premier coffee bar in Cheltenham.