Minerva Lounge in Chichester

Horrible experience, went for a quick coffe meanwhile my kids were at the gym, got my cup and waited in line, massive queue and only one machine working, as i was running out of time i went to the bar and asked to have my order changed to a half pint, for my surprise the guy at the bar not only refused but also said it was not his problem, i argued i was running out of time and no simpathy, i then asked for a refund and he refused saying it was not his problem, so i lost my purchase and had no refund for a product i did not consumend and was treated very rude by an unprofessional, i did not escalated further with management because of a cup of coffe but his lack of customer service was so appalling that i wont be coming back anymore.

At the beach on Friday last for a schools beach rugby tournament Freezing (it’s June?!) Had a few coffees in here Coffee good Service friendly and prompt Reasonably priced (parking for the beach not so much!)

Stopped in here on our way back from West Dean gardens Ordered 4 hot chocolates wasn’t overly concerned how long it took to make these drinks however when they arrived they were all very Luke warm & very tasteless couldn’t even taste the chocolate The very polite & pleasant young lad took them back to the counter only to be met with an older woman ( tall & blond ) who expressed out loud “ well I’m not doing them all again”) “Shocking customer service “ so she clearly only bothered to reheat 2 of them as only 2 returned hot & other 2 still like warm! Wish we had sent them back & refused to pay now! We won’t be returning! Sort your staff out! Esp the older staff member who should know better!

Lovely coffee martini and other 🍸

Flick was brilliant, really good service.