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3.6

Based on 1.402 opinions finded in 3 websites

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Nº 379 in 482 in Chichester

Nº 105 of 133 British in Chichester

CUSTOMERS TALK ABOUT DISHES WITH..fishduckroastpuddingsteakcheesevegetableslambbeautifulsaladporkmeatcookedpotatoeschickenoldpizza

comment_iconOpinions

Great food, great service, great place.

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Stephen Fry . 2024-11-25

MORE AT Google

We were a party of 10 for Friday lunch. All over 70 and with a large wheelchair. Entry was easy and they looked after us very well. Very nice people and nice food. We will return.

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Stephen Warren . 2024-11-16

MORE AT Google

Beer and food are outstanding, Front of house staff are so polite and helpful, especially Ellie. Really nice environment and a nice garden aswell

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Callum Scotson . 2024-11-12

MORE AT Google

My brother and I enjoyed our evening with you. The food was delicious but too many babies that should be in bed. That's not your fault.

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Camilla James . 2024-11-08

MORE AT Google

Really lovely meal to celebrate an big birthday for my Mum. There were 15 of us. Staff very friendly and accommodating. We were supplied with extra Yorkshire pudding and potatoes to go with our meal. Pub busy with great atmosphere. A great place for Sunday Lunch

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Beth Farren . 2024-11-04

MORE AT Google

Food was good but not hot. My son had the pork and said there were lots of veg but not very generous with the meat. I had the beef, it was very tender, enough meat for me but I'm not a huge meat eater. Nice pub, friendly staff.

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Debbie Butler . 2024-11-03

MORE AT Google

Went with my wife last night for a drink.Big group of younger people coked up in the garden area ,made for a really horrible atmosphere.Shame because it’s a really nice pub.

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J . 2024-11-02

MORE AT Google

The decor, location and politeness of staff all good, as was the food. However we were surprised that at lunch time in half term, the place was practically empty...hence no atmosphere. Considering there was only one other table occupied in the restaurant the service, mainly of drinks, was SO SLOW! We waited ages for 4 drinks to arrive, despite being able to see the bar where it seemed nothing was happening. I would be concerned to see what would happen if the restaurant was full!!

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Anne Noyce . 2024-11-01

MORE AT Google

Came for a food and drinking with other half the food and service was brilliant. Our waitress Izzy was very attentive and welcoming on top of the incredible food it made for an excellent evening. Can not recommend more highly.

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Jake Grill . 2024-10-31

MORE AT Google

Excellent fish and chips and great Butcombe beer. We will definitely go back.

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Mukund Patel . 2024-10-31

MORE AT Google

The food is very good but it is quite expensive, especially when the automatically add a service charge on top of it. For that reason I won't go regularly but it's not to take away from it being good quality

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Kevin Davies . 2024-10-27

MORE AT Google

Flick was brilliant, really good service.

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Richard Harmer . 2024-10-26

MORE AT Google

Unfortunately, 2 of our friends had hairs in their main course (1 fish and 1 pie). We were reimbursed for these 2 main course and given 2 free puddings. A real shame as the food was otherwise tasty. They did apologise but we were definitely put off as we are locals and would have loved to come back.

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Agnes Twyford . 2024-10-23

MORE AT Google

We were warmly welcomed by the friendly staff at this very nice Pub. The service was very good as was the ambience. The food was delicious and arrived promptly. There is a good selection of beers and wine. Get a Butcombe loyalty card and you get a 25% discount off food most Wednesdays. They also have a large carpark. We had a very enjoyable lunch.

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Mac42 . 2024-10-22

MORE AT TripAdvisor

We found The Mill to be a fantastic and wonderful place to experience. A warm and cozy restaurant beautifully decorated and well lit. The bar staff and waitresses are friendly and attentively professional in their service. In particular, Kelly, who always greets us with a smile and makes us feel valued and welcome. We’ve been coming here twice a month over the past year or so and this is definitely our preferred go-to destination for a scrumptious and delicious meal prepared by their unseen but truly incredible and talented chefs. We highly recommend The Mill in Haslemere. 5 Stars! *****

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James . 2024-10-22

MORE AT Google

We found The Mill to be a fantastic and wonderful place to experience. A warm and cozy restaurant beautifully decorated and well lit. The bar staff and waitresses are friendly and attentively professional in their service, particularly Kelly who always greets us with a smile and makes us feel valued and welcome. We’ve been coming here twice a month over the past year or so and this is definitely our preferred go-to destination for a scrumptious and delicious meal prepared by their unseen but truly incredible and talented chefs. We highly recommend The Mill in Haslemere. 5 Stars! *****

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James . 2024-10-22

MORE AT TripAdvisor

Booked for Sunday Lunch as my parents were visiting from Devon. We have eaten here a few times before and found the food very good. The welcome from the staff was warm and friendly but what a disappointment the food was really not good value. We had beef and chicken roast, the meat and roast potatoes tasted like they had been cooked the day before, we didn’t stay for dessert🙁

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Traveler752233 . 2024-10-20

MORE AT TripAdvisor

The ambience was really nice. However, there were flies which we didn't enjoy. Good parking place.

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NITHIN JOSEPH . 2024-10-20

MORE AT Google

Excellent Sunday roast, friendly and quick service too. Would definitely recommend!

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Ivaylo Krastev . 2024-10-19

MORE AT Google

Always a very friendly atmosphere with very good service. The quality of the food is excellent but can be quite expensive, sometimes. Not always reflected in the type of menu offered.

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Chris Meckiffe . 2024-10-17

MORE AT Google

Pub had an expensive refit and expansion under new owners and reopened in Nov 2015. It now has a good size restaurant and small pub to the front as well as a large beer garden with plenty of parking. We had 2 very nice meal there in Dec '15 and now highly recommend it.

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Anthony Johnson . 2024-10-17

MORE AT Google

Fantastic meal, the fish stew was delicious, as was the roasted squash. The caramel croissant was superb and the staff who served us, Josh and Felicity were very attentive and lovely and chatty. Would definitely recommend and will be back soon 😊

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Vanessa R . 2024-10-15

MORE AT TripAdvisor

The food is always excellent at The Mill. A thank you to Felicity who served us - very efficient and polite.

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Sally Marshall . 2024-10-15

MORE AT Google

Had a Sunday lunch recently. Although the food was nice it was almost cold. Could see our food but it was 5 minutes before it was served to us. Such a shame as would have been a perfect roast of it was hot

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Helen Blake . 2024-10-14

MORE AT Google

A friendly welcome and service. Freshly cooked food. Great variety on the menu. Great smelling toilets. Lots of parking. What more do you want?

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teamcollard . 2024-10-13

MORE AT TripAdvisor

As a new resident of Haslemere, we absolutely love the atmosphere at The Mill. The staff are always really welcoming and I love the cosy area at the back of the pub. We absolutely loved our Sunday Roast we treated ourselves to this weekend. The beef was well cooked and the cauliflower cheese we added was exceptional! Our hostess, Jess, was extremely attentive and made our dining experience extra special. A great way of finishing a busy weekend!

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Deanna Maynard . 2024-10-13

MORE AT Google

Seemed a little bit unorganised. My daughter had to wait ten mins after our food had arrived as they got her meal wrong and didn’t give us the drink included in the children’s meal. Also upset that the service charge had automatically been applied as I would not have tipped.

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holly taylor . 2024-10-09

MORE AT Google

The service was brilliant, nothing was too much trouble for the staff and they were very attentive. Despite being on the pricier side, the food was very tasty.

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Scarlett Bromley (Poppy) . 2024-10-09

MORE AT Google

Good beer, very attentive waitress and though the food was great for some it was disappointing for others.

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Paul M .Brooks . 2024-10-07

MORE AT Google

Top notch. Requested a quieter area as all guests (6) over 70 years. Seated in a perfect place in the lower bar. First time for Sunday roast which all guests had (either beef or pork). Universally agreed meal was first class and well presented. Attentive and efficient waiter/waitress service. Would definitely recommend and return.

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Simon Rycroft . 2024-09-30

MORE AT Google

Visiting Haslemere we decided to leave the confines of the hotel, and eat at The Mill. Arrived about 7:00 on a Friday evening with friends. The car park was quite full, and on entry The Mill was quite busy with a nice lively atmosphere. Bar staff were very welcoming despite being busy, and there was a good selection of Butcombe brewery beers which were well kept and very tasty. The menu was interesting with some traditional but also some interesting, tempting options. The service staff were very friendly, and efficient, and the meal was very good. The atmosphere was great - buzzy but not overbearing. It appeared that a guest speaker was also giving a presentation in a separate room visible through the dining room windows, which added intrigue and further atmosphere to the evening. All in all an excellent evening, and if I was in the area again I would definitely visit. How a pub should be.

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G W . 2024-09-24

MORE AT Google

After visiting this place, I'm opening a steel mill that also sells the steel for a discount It's called He Who Smelt it Dealt it

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Dickie . 2024-09-23

MORE AT Google

First time we have visited The Mill and what a great find it was. Food was fantastic and the staff were brilliant and very friendly. We had a lovely table for 4 adults and 1 child , my little boy loved the food and I must say I think it’s one of the best children’s menus I have ever seen. Can’t wait to come back again. Thank you.

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Shaun Lickfold . 2024-09-23

MORE AT Google

We are always on look out for decent pubs and randomly came across The Mill Haslemere. We're greated by a really nice barman who took our orders and gave us all the information we needed! Even said he find us a table on a busy Sunday afternoon. We decided on the outside area in the end. Food was great, quick friendly service and even used the app to order more drinks! All in all a really good experience and will definitely return.

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Terry . 2024-09-16

MORE AT Google

Very poor I am sad to say my daughters steak was raw and had to go back all.our steaks were tough ... peppercorn sauce did not taste of anything ... sorry but we cant recommend The Mill ..

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Julie Drain . 2024-09-15

MORE AT Google

Jess was great. Lovely food and great service.

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Yvonne Fletcher . 2024-09-12

MORE AT Google

Absolutely fabulous. Easy to book, great welcome, lovely food. My friends and I had a great time and didn’t feel hurried at all. We will be back!

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Jackie Adkins . 2024-09-10

MORE AT Google

this was the first time i have been to this place and i have to say it was amazing, the atmosphere of the pub was pure happiness, the staff were friendly and inviting and nothing seemed to much for them, when it came to the food i have to say it was perfect in everyway possible, i had the pork chop with hash browns and it was amazing, the cider and honey glaze was delicious, my partner has the fish and chips and what a portion is was, everything was cooked to perfection and we didn't have to wait very long from ordering to receiving the meal, then the pudding made the meal complete, 10 out of 10 for everything, i also have to mention that i am in a wheelchair and it was so easy for me to get into the pub and to the table, the area is well spaced out for wheelchair user to be able to get around which in some place is difficult to do in a wheelchair, this was the perfect night out and the perfect meal, and very reasonably priced, thankyou for the great service to everyone at The Mill, Haslemere

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Matthew Wadey . 2024-09-01

MORE AT Google

We recently met friends here. A really great venue. Parking was a challenge and some waiting to be served. Will be back.

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D P . 2024-09-01

MORE AT Google

We had a really lovely birthday meal at The Mill… great staff, friendly and attentive, and the food was really good too

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Andrew Mattison . 2024-08-30

MORE AT Google

I've been going to The Mill for years but the prices are getting ridiculous - it is now over £18 for two pints of beer and a glass of coke. Going out for a drink with your mates is simply becoming un-affordable.

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Chickenonbeachball . 2024-08-26

MORE AT Google

First Family Meal here, staff friendly and welcoming, Roast Dinner was lovely, The Rhubarb Blonde Desert was absolutely delicious, definatley recommend.

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Eileen Kosek . 2024-08-25

MORE AT Google

Lovely pub, staff are friendly and welcoming and the food was fantastic, can highly recommend the burgers!

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Edward Birch . 2024-08-24

MORE AT Google

had a lovely meal with my family - service was amazing, Katie was wonderful and very friendly, and the food was 10/10s all round. Would definitely recommend and will be back

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Jocelyn Bell . 2024-08-21

MORE AT Google

Very poor Mezze and slow and very poor service. Second expresso came with two cups left on the table, asked for old cups to be removed and had to use stained old saucers, coffee not even put on them. Never known anything like this in 60 years. Ambiance is good even better without the music. Don't bother.

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Clive Invest . 2024-08-21

MORE AT Google

Chose the venue as a midway point to meet with friends. Handsome building, large parking lot, pretty interior, well cared for and clean. Large outdoor covered space plus garden. Had the burger which was good but not THAT great for the price. Ordered the Specials dessert, told it wasn’t available, asked to check with the chef, and it was available after all. Service otherwise good. At price per head, was OK but wouldn’t seek it out.

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Alexandra Cornish . 2024-08-16

MORE AT Google

This review is for one particular member of staff on my visit on Tuesday. I think her name began with a K maybe. She was very kind to my friend who had met me straight from a late evening finish at work. A very thoughtful, considerate, kind and professional person. Many thanks, it is appreciated.

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Claire Matthes . 2024-08-15

MORE AT Google

Stopped here for lunch while solo touring the area and it was very good. Nice outside seating area, good food and service. I particularly enjoyed their no alcohol IPA, especially since I was driving.

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something_similar . 2024-08-14

MORE AT TripAdvisor

Food was good standard pub grub. All nicely prepared and presented. Service was slow - seemed to be 4 people running a busy bar as well as serving 50 or 60 customers. They all worked really hard - just weren't enough serving staff. No ordering at the table - had to go to the bar to order. The food was served nicely at the table. We ordered 2 starters and 2 main course - they all arrived at the same time. Ordered a refill of drinks while we were eating - the bar staff were preparing it as we were paying the bill and leaving. This is a nice pub with seating for (I guess) 150-200 diners. They shouldn't take bookings beyond the capability of the serving staff they have on duty.

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John Harris . 2024-08-13

MORE AT Google

Amazing service. The best roast!! Would recommend.

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Annabelle Wallace . 2024-08-11

MORE AT Google

The staff here are exceptionally good. Saffron in particular goes above and beyond good service to make the all round experience a great joy

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Douglas Robinson . 2024-08-05

MORE AT Google

A very beautiful pub with great food and drink options

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Colin Baker . 2024-07-28

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We chose the Mill for our intimate wedding dinner last weekend and we are so pleased we did! The room looked so beautiful, nothing was too much trouble and the food was delicious! The staff were friendly and welcoming and the overall atmosphere was perfect just what we wanted! We will definitely be back to celebrate with them again!

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Emily B . 2024-07-26

MORE AT TripAdvisor

Poorly organized, long waiting time, food below average. The burger was burnt black, the steak was not as ordered but much too well done and completely forgettable. We ordered online in Garten to make it quick and easy and had to wait 30 minutes for the drinks. Absolutely not recommended! The manager contacted me and a refund was issued. Very correct.

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raja . 2024-07-24

MORE AT Google

Fantastic menu… really helpful and pleasent service. Careful awareness of food alergies.

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Darren James . 2024-07-22

MORE AT Google

Yes loved it good food and well looked after many thanks

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Anthony Ward . 2024-07-22

MORE AT Google

Brilliant service, great food and lovely atmosphere!

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David Way . 2024-07-20

MORE AT Google

Didn't get a chance to order, stood at the bar for 10min without being helped, no barman in sight. Staff that was there didn't seem to bother. Hope the customers that didn't walk out with me eventually got served. Place looks great though and the outside setting looks lovely. EDIT: The restaurant manager reached out and I gave a little more detail about my experience, hopefully this allows for some constructive team talks. I have since been back for a beer and dinner, had a fantastic experience and great service. Very helpful and friendly staff, the beer was cold and the food was great. The Irish Coffee at the end was also one of the better I've had over the last while. Will be back for sure, 🍻

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David Lewis . 2024-07-11

MORE AT Google

Delicious food and great service.

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Sally Grammel . 2024-07-10

MORE AT Google

I took my Wife her Sister and her husband from Zimbabwe to a late lunch, hence it wasn't quite as atmospheric as it normally is. The service was very good and the food very palatable, but being a late lunch not all the dishes were avaable, so I do not wish to critisise either the food or the atmosphere. My family thoroughly.enjoyed their meal.

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Alan thwaites . 2024-07-09

MORE AT Google

Such a lovely place for drinks. Amazing service and such friendly and welcoming staff. Food is also lush. Outside garden is gorgeous and such a cosy vibe. Thank you!

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Lila B . 2024-07-05

MORE AT TripAdvisor

Great evening nice Staff and atmosphere 👌

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Alan Jones . 2024-07-05

MORE AT Google

Slightly overcomplicated menu for our tastes, but no complaints about what we had

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Debbie Austin . 2024-06-30

MORE AT Google

Excellent food, service and atmosphere.

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Katie . 2024-06-29

MORE AT Google

Wonderful pub in a fairly large garden, with a nice covered area. The inside is very cosy, with different rooms, to suit your mood. The food was superb with exquisite desserts. The staff extremely kind and helpful. I can only recommend this pub very warmly.

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Annik Angwin . 2024-06-27

MORE AT Google

Absolutely love the Mill, Butcombe brewery has made a lovely local pub into one of the best pubs in this area. Food consistently great, very friendly and professional bar staff. The icing on the cake is the events they are hosting, such as the comedy nights. A huge thank you from a loyal local regular!

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S L . 2024-06-27

MORE AT Google

Varied choices of food, nicely prepared and presented. Friendly and efficient staff. Lovely outside space. Lots of parking . Wednesday visit with 25% off, what more could you ask for?

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Carol Reynolds . 2024-06-20

MORE AT Google

Really nice food, it'd be great to have another veggie option. Shame about the desserts (all a bit overcomplicated)...

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Huw Price . 2024-06-19

MORE AT Google

Was looking for playground as it says exist in the website but no where to be seen when we got there. People need to update their website. Easy parking. Fence and gate all around preventing dogs and kids escaping.

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hag . 2024-06-13

MORE AT Google

We have always enjoyed Butcombe pubs so wanted to try this one - we were not disappointed. A nice, friendly welcome in a lovely bar/restaurant. Our waitress Kelly was great, chatty, informative and attentive. We can thoroughly recommend the burgers, which were served quickly, and although not overly busy the day we visited, the pub still felt buzzy and the staff were continually on the go, not just standing around. The pub itself is beautifully appointed, well spaced tables and good music. Thanks very much for a fab lunch.

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Roam830234 . 2024-06-10

MORE AT TripAdvisor

Update: I visited last night and I'm glad to say the garlic nuts aren't stale but absolutely delicious and I'd highly recommend them. The team were super friendly and professional. The atmosphere last night was really good and we will be going here from now on. Lovely place for a drink. There are loads of little nooks to sit in. Our friends bought some of the nuts from the jar. A very small portion (shot glass) of nuts cost £4.50 and they were stale!

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Jessica Jago . 2024-05-30

MORE AT Google

Six of us went for an early evening dinner, 7pm....had to wait approx half hour for a drinks order to be taken and when they arrived one was missing!! Food order got taken fairly quickly but nothing was written down and when it arrived...obviously it was wrong, missing a steak! So one of our party had to sit and watch us eat whilst his was then cooked. No offer of a complimentary drink or anything to ease the frustration! The food was poor, mushy fish, cold chips and dried up mushy peas, I've had better and cheaper fish and chips. We were asked if we wanted dessert, we declined and were then literally ignored regardless of if we wanted drinks/coffees. I had to go and find someone for the bill and unless I mentioned the problems no-one would have cared. The bill was reduced by £20 but our night was ruined by then. The staff are completely lacking in any customer service skills. I would avoid!!

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kayyazli . 2024-05-20

MORE AT TripAdvisor

This pub has seen some good times and some really bad times but I'm happy to say it's riding the crest of a wave at the moment - it's amazing what they've done to it. I remember going in '96/97 for a few 18th birthdays and they had nothing on tap and barely enough bottles to get through the night. Incredible job they've done.

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Chris Williams . 2024-05-19

MORE AT Google

Great pub, great staff, amazing food and the best sticky toffee Sunday!!!

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Simon Pope . 2024-05-15

MORE AT Google

Great atmosphere, staff were amazing and couldn’t do more for you. Food was excellent.

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Linda Clarke . 2024-05-08

MORE AT Google

A group of 12 on band holiday weekend. Food was excellent, but service was incredible! Josh was so attentive and helpful. Would highly recommend!!

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Sarah Rooney . 2024-05-07

MORE AT Google

Good to drink in. Food always been a let down

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James Turner . 2024-05-06

MORE AT Google

Good meal in good surroundings with friendly service. Very good!

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Liz Siddons . 2024-05-05

MORE AT Google

Delicious food and excellent service, I would definitely recommend visiting The Mill.

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Charlotte Whitby . 2024-05-01

MORE AT Google

The Mill is a lovely pub and restaurant with a good atmosphere. Friendly, helpful staff and great food, although a little pricey.

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Jan Byne . 2024-05-01

MORE AT Google

A really relaxed Sunday lunch for 4 people. Good food,nice prompt service, good atmosphere.

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Richard George . 2024-04-30

MORE AT Google

It's a lovely pub and the food was first class and delicious. I he only criticism I have is that The Snug' where we ate was a bit cold so I ate with my coat on.

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Claire Portman . 2024-04-30

MORE AT Google

Our waiter Louis was brilliant! Great food too!

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Becca Smith . 2024-04-28

MORE AT Google

Food is OK. I had a burger which was nice, but chips were cold and overcooked. Bottle of prosecco was £32! Bit of a ripoff. Atmosphere is nice and pleasant, but you pay for it in the cost of drinks.

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Harry Hamilton . 2024-04-25

MORE AT Google

Probably a bit expensive for fish and chips mid week. But very good service.

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Sandra Gresty . 2024-04-22

MORE AT Google

Whilst Dirk & Miles & the rest of the staff were very helpful we did not get some starters (not charged for) and 2 x Sticky Toffee puddings did not arrive either ?? Clearing up was very slow.

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Carole Goffe-Wood . 2024-04-21

MORE AT Google

Such a busy lunch but the staff were amazing. So kind, polite and clearly rushed off their feet but service was great. Food was delicious, good size meals, loved the little desserts as the perfect way to end. Thanks so much!

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Natalie Burrows . 2024-04-21

MORE AT Google

Louis helped us tremendously!! Very nice food, service, sweets, and atmosohere

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Antoinette Gikas . 2024-04-20

MORE AT Google

Service was excellent. Food very tasty, if a little small! Good drink selection.

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andy surridge . 2024-04-18

MORE AT Google

We attended on Saturday for lunch. I had the shwarma flatbread which was fairly small but I ordered a side of fries and it was a great portion for me. The flatbread was a little disappointing. The bread had been overcooked and the bread was hard. The topping was nice but could have gone with more punchy flavours and more chicken. The staff were attentive and efficient. The biscoff donuts were a lovely treat! The garden was idyllic with lots of space. If I lived more locally I could see myself visiting frequently.

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Saira Pike . 2024-04-18

MORE AT Google

Great Sunday roast, great service and lovely atmosphere. Would definitely recommend to a friend.

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Alex Whitby . 2024-04-15

MORE AT Google

Food is okay, overpriced for the quality. Service is a hit or miss. The pub itself is nice with a nice garden and parking.

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Ruby Sennett-Moore . 2024-04-14

MORE AT Google

The food was ok, the quantity wasn’t great. You should eat a burger and chips and not be hungry. Not the case here. I don’t think it was worth the money. Good atmosphere tho, nice outside aérea for summer and toilets very clean!

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Julia Almeida . 2024-04-12

MORE AT Google

Interesting menu. Pork ribeye was very tasty.

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Peter Collins . 2024-04-10

MORE AT Google

Great friendly service and food. Cyclist's welcome (Clapham Chasers - Good Friday Ride).

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Tony Blurton . 2024-04-01

MORE AT Google

Eaten here a few times, waiting staff have been excellent every visit, notably Alex who went out of her way to make our evening special. Highly recommend the curried chicken kiev and the venison steak. Have also been in for drinks with my children who were made to feel very welcome by the bar staff

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Saffron Walker . 2024-03-17

MORE AT Google

Lovely food, great deal for members on their birthdays, the mill is in a beautiful location and a great pub

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Zoey Nebauer . 2024-03-17

MORE AT Google

Great food, lovely atmosphere and friendly staff!

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rowan arthur . 2024-03-15

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Great mothers day meal, friendly staff great food and cask beer.

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David Barnes . 2024-03-11

MORE AT Google

Really expensive, £12 for a fish finger bap, not even fish fingers, just 3 scraps coated in batter, an extra £4 for a few chips in a tin. I won't be rushing back.

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Andrew Smith . 2024-03-08

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British
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We were booked into this room as a gift from a family member. I looked at the website and saw parking was available and they had a late licence. I called before our visit to check parking would be available as it is right in the city centre. I also asked for our room to be away from the noise from the late licence. I was assured by a male member of staff that parking would be available and as our room was at the rear of the hotel we would be ok for the noise. On arrival there was no parking. I had to leave my partner in the car and go into the pub/hotel for advice. It was a tiny reception desk at the end of the bar. I was told to park in the multi storey car park nearby and they would cover the cost in the morning. Not the stress free start we were promised on the website. Apparently they have no way of stopping anyone from using their spaces. The room was dated and cold. There was a portable heater to use which we did. The disposable ear plugs were a worry but I just hoped they were for really light sleepers. On return to the hotel at about 11pm, after a meal the music was loud and it was packed. Its basically a full on nightclub. The noise in the room was horrendous. the music was coming through the walls and the floor. It was gone 3am before the music died down enough to sleep. We were too tired to even attempt breakfast and when I complained about the noise, the lady just said she was told it was busy last night. I was told I had to complain to management via emails to get a refund. When I first complained it was declined because the website states there will be noise. I had to send a further message to underline my situation and complaint. Eventually they agreed and refunded the full amount. Now if you want a room above a nightclub because you are going to the nightclub then this hotel will be perfect as you wont want to sleep before 3am. Any other guests please be aware it is loud and very busy. I must state I am not reviewing the club or pub as I didn't use either. The photos show a tired room and it needs a overhaul. It is great for being right in the city centre. If it wasn't for the parking and the noise it would have been a different review. The 2 stars are for the location and the staff who were very polite.

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3.5

3051 Opinions

location-iconWest Street
British
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This place is always busy around lunchtime, hardly surprising given the value. Sadly, I have recently found that my clothes have smelt of smoke after I leave, which is unusual these days. I have also found the food to sometimes be undercooked, which can spoil things. Whilst I respect the concept, this place is a victim of it's own success, offering value that is head and shoulders above anywhere else of it's kind.