Metro Lounge in Chiltern

Have been coming here for years and so disappointed today. Walked in to an empty restaurant, my 3 yr daughter said 'hello' to the waitress at the till who replied 'What can I get you?' The food was terrible - a lounge breakfast with mushrooms emptied out of a tin. There was a small kids table with paper, colour pencils and books but it was just a mess - all the colour pencils were blunt and when I asked for a sharpener, the same waitress replied 'it's gone'. Her and the chef spent the whole time whinging about their team members (didn't get her name but it was Thurs 21st March at 9am and she had black hair, black top with daisies) - shame they didn't have the initiative to pop to a shop (the restaurant is on a high st), but a sharperner and tidy up the kids activity table. She didn't come to ask if the food was ok and I tried to go up to her whilst she was talking complainingto the chef for the whole hour we were there but she didn't even turn around to acknowledge us so never got the chance to share feedback. We normally come here for our staff Christmas do but don't think we will this year. We also visit the Crawley branch before a flight from Gatwick but I guess that won't happen either. Such a shame. We left at 10am and half the restaurant still had chairs on the tables rather than on the floor.

This venue rates highly as a pleasant, relaxed spot to get a meal out with a friend or partner. Service from the staff is very consistently high standard and the food from the kitchen is excellent quality and well-presented. There is a decent range of food available to suit all tastes, but one thing this restaurant has absolutely nailed is the interactive online menu that will filter by allergen or dietary requirement. You can view a menu that meets your needs, and this is fantastic for anyone who needs to see a menu of things they can actually eat!! The restaurant has a rustic feel and good décor for a meal out. It is clear this business clearly cares about standards. I would love to commend our server most recently but sadly couldn't get her name! Would recommend this venue to anyone who wants a good café meal out.

Birthday dinner and drinks. Great service. Great food and great cocktails. Extra thanks to amber. Peter. Amile. And to the chefs. Thanks

My family and I dropped in for a bite to eat, our first time there we just wanted a change pace. The staff was very welcoming and helpful, food was nice and came in a timely fashion. We will definitely be back.

When it's busy here, the staff are outright rude and miserable. I went in on Friday, found one empty table and immediately their young waitress slapped down a 'reserved' sign on the table saying 'this table's reserved' and walked off, as I was about to sit down. They simply can't cope with a full house and seemigly don't want to cope. If they can't handle being busy ... don't even try. I'll take my money elsewhere.

First time visit here thus afternoon, seemed quiet steady away work wise. We were skeptical of coming into it given we are not from the area. Food is amazing. Really enjoyed their breakfast. Top quality! Staff were friendly and fantastic. Area was very clean. Other customers looked very friendly. This place even hosts for parent and toddler groups. Seems to be very family friendly run. Oreo milkshake is the best 👌 😍

What a shambles. Metro Lounge used to be a great place to go to work. Friendly service and a trusted menu. Not anymore. The manager who was working this morning couldn't be more high-handed if she tried. She always seems disappointed when customers arrive. The more who turned up, the more she sneers. Today she looked at me as if she'd prefer I left and went elsewhere and so I did. She was much happier sitting in the corner with a chef than serving the very few customers. Perhaps this is why the food orders now arrive cold more often than not. It's such a shame for the owners, but fortunately, there are lots of alternatives in Amersham, including the newly opened Jester, just down the road, which will be my new regular coffee and lunch stop. I noticed a few Metro Lounge regulars of old also in there. On the days this shift manager is working, the restaurant is treated more like her front room, with customers, to be honest, increasingly fewer customers, just an inconvenience and the atmosphere is thick with this vibe. When she first started, I assumed it was an off day and we all have these, but no, it seems to be her default setting. Not great a great character trait for hospitality and not a great role model for the high-turnover employees! Just before Christmas I was in here and a young chap was at the door, yelling abuse at the staff. He was clearly the disgruntled boyfriend of one. I'm made of sturdy stuff, but I'm not really into the C and F words punctuating my lunch.

Regular visitors to the Metro partly because they are dog friendly BUT on this occasion (early evening Saturday and relatively quiet) we ordered burgers and fries and waited for 30 minutes before service. The burgers were visibly waiting at the serving hatch and eventually arrived at our table several minutes later. Everything was warm but not hot and the greenery in the burgers had wilted. The waitress took the food away and after reheating, returned (hot salad and all). We were hungry so turned down the offer of waiting another hour to place a fresh order. Not a pleasant experience and no obvious cause for the delay - fortunately neither of us suffered from the twice cooked food although by then it was less than appetising. On reflection, we should have asked for a full refund and gone home!. A shame that relatively simple fare cannot be cooked well and efficiently and it has put us off calling in again.

Very relaxed atmosphere and beautifully decorated. We were greeted by the staff on entry and offered to take a seat wherever we wished. Our food was delivered quickly, and the staff were the correct level of attentive. They have drawing utensils and toys for children and a book swap library for people of culture.

Lovely relaxed environment. Great food and dogs are welcome!

Nice place, varied menu, relaxed atmosphere

The vegan options have impressed me every time. The falafel, the bang bang cauliflower, the curry, the breakfast...all excellent. The beer is always good too.

We went to the Metro Lounge in Amersham for lunch. We both ordered soup which was listed as mixed vegetable with spinach. It was awful - just brown water with a few green bits (spinach?) floating in it and mine had a lump of potato. It was watery and tasteless. I mentioned to the waitress that it was awful and to pass on my comments to the kitchen. She was less than interested and I doubt she did pass on the message. I have eaten here before and not been very impressed and this occasion did not change my view.

Just loved everything including the dogs.

Went to metro lounge for breakfast this morning.It was a fantastic experience this morning,very quiet to start off with but it got progressively buisier.The atmosphere in here is lovely and relaxing,love the decor that surrounds the walls,the lights are quite cool too!Love it how each lounge is so unique!Conveniently located on new Amersham high street with plenty of shops to explore,also high street parking and a multi story not too far away,located right by Amersham station with the Met line to places such as Rickmansworth,Northwood,Pinner,Harrow,Wembley and London and chiltern services to Aylesbury and London Marylebone.The food was absolutely delicious too,I loved my saussage and bacon butty(actually came as a hash brown butty but that was no problem )which was delicious.Sausages were tasty and well cooked,hash browns tasted delicious, crispy on the outside (nicely crunchy but not stale)and fluffy on the inside.Also the chorizo was lovely too.The bacon was very nice as well,crispy and tasted delicious.Portion sizes were good as well,nicely presented and nicely hot.Also staff were friendly today as always.Also I love the unlimited water station,I only used it once but they had plenty of glasses waiting for you to pick up and they were nice and clean.The toilets were also good too,they painted the walls nicely in there and it was clean.Fast yet relaxing service too.Would highly recommended and got Christmas started really nicely.Would highly recommend and hope to return sometime in the new year.

Lovely quaint bar which is a short walk away from the tube station. Great menu, and lovely staff. Delicious food, and lovely wine and drinks menu. Ideal for a working or social lunch.

Great food and staff. One of our regular hangouts

Fabulous food and drinks with very helpful staff - would recommend! Not too busy even on a Saturday so a very prompt service.

Welcome and service were great with a strong focus on allergens. Breakfast was OK, served in light airy surroundings.

I've been here many times before with family. We keep coming back for the easy-going informal atmosphere. It's a great place for a family get-together or a working lunch. The menu is very varied and caters to a wide variety of tastes... you can even order just toast and marmalade if you want! This time I was looking for a lighter lunch, so had the Chicken Souvlaki. It came bigger than expected, but no complaints there! You can order from your table via the QR code. This is clearly their preferred method. We needed to slightly customise one of the dishes, which they were more than happy to do, so I went to the bar to place our order. It was a little chaotic at the bar with three staff standing with their backs to me. All the staff were very friendly, but I think they should also go round the tables before people order to check that the guests are ok, and don't have any particular requirements or questions. Great place though. Will definitely be back.

Awful. Very upsetting and ruined my grandson’s birthday. Went for an early meal so it wasn’t late For him. Ordered via app and had to pay for deserts and tip up front. Waited about 45 mins for mains- all the hot food was cold. The deserts (with birthday sparker and candle provided by us) just didn’t arrive and we queried it several times only to be told they did not have any experienced chefs and it would be at least another fifteen minutes. My son-in-law could see into the kitchen from the bar, that one of the chefs was just staring at the orders for the whole time he stood there. When a refund was requested, as we couldn’t stay any longer, we were told that there was no refund due as desserts were part of the deal. Eventually they gave the refund. Dreadful experience!!!

Bad staff but a Cool little place. Staff are unprofessional all chatting little working. No way to distinguish staff from customers as there is no uniform they were in light-wash jeans and hoodies no aprons or name tags. Food came out quickly which was nice however it got cold waiting for sauce I was trying to make eye contact with staff however they turned a blind eye. Someone else told a worker that we needed assistance. Small portions and overpriced for basic ingredients but great options. Very cramped but nice options of seating. Would skip it and go somewhere else. Took a friend for her birthday I was totally embarrassed. It could be an amazing place but it needs a bit of straightening out and dusting.

Nice place to meet friends for coffee and cake. Plenty of seating. Variety on menu if you want food. Good to be asked if anyone has allergies or food intolerances.

Lovely food and attentive servers. Great Friday evening venue.

Great atmosphere, comfy sofas, excellent coffee, friendly staff who went above & beyond, came back for lunch (shakshuka - PERFECT for a cold day!) & their homemade pink lemonade. Really enjoyed it - it's not your average coffee shop, there was a big craft/games table for kids, nice buzz with quite a few people (singles reading, pairs chatting, groups eating, etc.) but still plenty of room & happy staff with great music. Took home a carry-out slice of Victoria sponge cake, v nice. Completely gutted they couldn't sell me a lampshade :) Definitely recommend, will be back soon!

Friendly & quick service, food was nice too.

Yummy food, great service. Best place in amersham for me.😊 Birthday lunch with family, as always food was excellent, such a variety.. Happy , kind and friendly staff as always and just had a lovely time. Special thanks to Michael and Aston, will be back soon and recommend to everyone.. breakfast, lunch or dinner.. 5 star..

Yummy food, great service. Best place in amersham for me😊 Birthday lunch with family, as always food was excellent, such a variety.. Happy , kind and friendly staff as always and just had a lovely time. Special thanks to Michael and Aston, will be back soon and recommend to everyone.. breakfast, lunch or dinner..

Was looking forward for lunch at the metro lounge with a friend I haven’t seen in a while. The customer service was not to normal standard. Being ask at my age (over 50) not to tear the paper menu up! Not even a hello welcome to metro lounge, how can I help you. Had to get up a number of times to get service even though not that busy. Breakfast items at bar to be sold to public not covered up. On the upside food was ok.

Had the most spectacular evening here for a girls night out. Amazing customer service from server Bea!! What a memorable night thank you to our server Bea for being so accommodating.

We thought we'd go for a brunch having dined in the Ealing and High Wycombe Lounges we are used to the drill. Thankfully the Amersham branch wasn't too busy but perhaps we found the reason. We checked in on the app, proceeded to go through the ordering process. Quite a few of the options were immediately unavailable for selection and after selecting from the options presented it turns out my dish also wasn't available. When ordering a coffee or shake, full fat milk only with the option of semi skimmed or oat greyed out. I settled for a simple brunch of oak smoked bacon an poached eggs on a muffin and my partner her usual Mexican superbowl. We waited over 30 minutes for the food to arrive. My eggs were hard poached, the bacon was mostly fat, muffin was ok. The Superbowl had red onion added, not on the menu and never experienced at any other outlet. Rather than send it back and wait another age, my partner proceeded to pick most of it out. For over £30 it was a disappointment, in fact it would have been disappointing for half that much.

Excellent food and drinks at reasonable prices. Nice relaxed atmosphere and exceptional service from very friendly staff.

I visited this restaurant for the first time yesterday and I had a very nice time. The food was excellent and the service was great. I would recommend giving this restaurant a try.

Popped in with two hungry ratty kids at 3pm. Super friendly staff. Fantastic fries - kids described them as the 'best in the world'.

I met my daughter off the London train and we popped in here for a cuppa. We shared a really lovely salad and sat in some super comfy chairs admiring the decor and artwork. I will defnitley come back and treat my son to some lunch here soon. Well done Metro Lounge!

The beauty of this place can't really describe it. When you go inside is like you are in a different world. Really like this place for his authenticity. They have very good food, plenty of space to sit and very friendly staff. I would definitely recommend this place.

Couldnt even enjoy my beer Music too loud

Great place, nice and cosy atmosphere, great food and beer. Staff very attentive and explained the covid regulations and made us feel safe. Rob the manager could not have done more for us, great work guys and thankyou for a great night 👍.

Excellant place very relaxing food menue great my first time there i am new to area so i was very pleased with staff as well will go again

Quite enjoyable, but a little expensive for me

Very nice plan in Amersham. Slightly pricey... but a good atmosphere. Wine was delicious! Thank you!

Great place to come with kids, or on a date or to grab a coffee and do some emails - really really tasty, fresh food - if you want a burger, that's fine but then there is tapas or rice dishes or falafel!

Just had a hot drink so no score for food. Pleasent service we sat outside and it was comfortable. Service was quick amd helpful

Amazing service outstanding food great value for money definitely recommend. Particularly nice squid no it won't bang on 100

Service was good and prices are affordable. Lovely spot for brunch or casual dinner with friends. Cocktails were wonderful too!

Nice and quiet on a Wednesday evening.

Had a really nice bbq burger in here. The atmosphere was nice and the portions were huge! Prices are reasonable as well especially for the area.

Great breakfast with an old mate of mine. Pheobe, who served us was excellent

Popped in as looked fun and menu looked tasty. Ordered via the app. Drinks arrived quickly and food not too long after. Delicious. A really varied menu. Tapas - very good, burgers, noodles. Would come back if in area.

Delicious food . Found by chance as had used area to park to visit London.

No food just coffee nice and helpful staff

She went by Aston martin but she was brill!!! Amazing service will defo come here again.

All in all, dreadfully slow service. Customer service was simply blunt and unhelpful. Waited 10 mins to be served for drinks at the bar, then another 15 minutes just to get the drinks, after having to remind the staff members of my drinks which their...

myself and some girlfriends popped in for a cocktail and snacks after we had been at somewhere else for brunch. we enjoyed our experience, the staff were interested in us and the cocktails were lovely too. i recommend visiting as its getting better with each visit.

Nice food good service and we're able to cope with the wife's food allergies will definitely be returning.

I had lunch in this restaurant. The supper was served fast and service was good. I had pulled brisket chilli, who was slow cooked and very delicious. On negatives was the small portion and the tiny quantity of beef in dish. It was more beans...

A nice, local place, with a friendly atmosphere and good food.

Had 2 takeaway coffee's and 1 hot chocolate. Very slow service and we had to say we ordered takeaway as the drinks were being put in to mugs Instead of takeaway mugs . The coffee was the worst coffee I've tasted. The hot chocolate was very week and the milk did not taste fresh. Very disappointed. I think more training is needed.

Fantastic food and service for brunch this weekend. Food arrived promptly and was delicious despite there being a very large group of us! The staff were lovely, helpful and attentive. Would definitely return to the Metro Lounge next time we’re in the area! Thank you very much for a lovely meal

Great service, friendly staff and amazing food. Massive group of us and food was very prompt and really enjoyable

Great burgers, friendly and helpful staff, and decently priced.

Amazing service for our group of 23 hangover brunch this morning! Mike and team totally on it. Great food , cover all our dietary requirements (many) with no trouble. Food all served perfectly hot and together. Thanks again!!

A great brunch with a large group. Highly recommend.

Extremely slow service, chips were sodden with grease and tasted like the fryer hasn’t been cleaned for a while.

Haven't been to the Metro Lounge for a while but went yesterday and is was great,food was good,and service was excellent won't be leaving it so long next time.

I came with a group of six and we were easily accommodated. Nothing was too much for staff and the tapas was great and very tasty! I’m sure you now have a few more regulars now from this experience.

Michael went above and beyond to ensure my friends and I were looked after, we had a great evening thank you

A variety of decent pub style vegan food.

Usually enjoy it here, but sadly, not this morning. Ordered the breakfast muffin, but wanted to substitute the sausage/bacon with a veggie sausage. The man fiddled with his computer screen for a moment, and then said he could do vegetarian bacon if I wanted. I...

One of the finest dine out in Amersham. They have the best staff, service and amazing atmosphere...

Lounge breakfast and vegi breakfast absolutely delicious, simple and well done! Pots of tea kept warm throughout. Freshly squeezed juice not carton. Nice atmosphere. Clean with nice friendly service! Would definitely recommend and return.

Lots of items on menu unavailable but could still order and pay for them on the app! Ran out of milk. No coffee. Waited over 45 mins for a drink when restaurant was half empty. Don’t see the point of being able to customise items on the app when ordering if staff aren’t looking at them e.g given ice in drink when ticked “no ice” box

Over packed restaurant with stressed looking staff. Welcomed with a frantic 'have you booked?!'. The service was hardly present. When I asked to be refunded on my charcoal-like fritters, I was asked to ask at the bar instead! Definitely won't be returning.

I love love love this place, really friendly, kind, and chill staff, the food quality is great, best oat flat white I ever had, keep it up guys, doing a great job 👏🏻

Accommodating staff, delicious food, comfortable environment

Slow service for an empty cafe Breakfast was fine, pretty standard ‘lounge breakfast’ and a coffee. The coffee ordered white americano tasted like instant. The mushrooms were clearly tinned, the tomato inedible, not sure what was wrong with it. 14£ almost, far too expensive, maybe...

Staff are always welcoming and as a regular visitor have tasted different foods. Would definitely recommend. Not expensive and delicious food and choice of drinks and foods.

The last time my wife & I had a meal at the Metro Lounge was over a year ago & back then the staff looked bored, the place was grubby & the food was very average. Today we were shopping in Amersham, it was very...

Lovely quirky decor and the full English breakfast was very good. Good portions and nice non-catering sausages. Their separate gluten free menu was a nice change and was extensive. However, when we asked for two items to be removed from one of the breakfasts and then asked if we could have extra mushrooms to take the place of the two items we had removed we were told we would have to pay extra! Why? The place felt a bit short staffed, no-one came to check if the food was OK and we were left chatting over empty plates for quite a while before we left. A shame because apart from that it was a nice place.

I was looking forward to visiting somewhere that seemed to welcome and manage allergies. My husband had a 'normal' breakfast and I had a Gluten free, requested no beans or tomatoes, fine so far. Unlike other places we have been there was no offer to...

Thank you Michael for giving me first aid when i was injured outside. Wonderful staff :)

Good prices, good choice of meals, service was a bit slow

Very busy on new years eve, so had to wait 45mins for the food to arrive. Understandable though as every table was full. The food was lovely as always.

Świetne miejsce na obiad czy kolację , obsługa trochę powolna ale dają radę .

The place has a lovely atmosphere, very pleasant for the family meal. We had a selection of different food. Eggs Benedict, soup of the day and a burger for the little one. We all enjoyed the food but wasn't mind blowing. The place is let down unfortunately by the staff, they show little to no interest in there job or serving the customer.Give yourself plenty of time as they don't get the food out quickly at all....

Always friendly service at Metro Lounge.

The food took 50 minutes to come out, the young waitress was extremely lovely however the manager was rude. When we asked where the food was as we had been waiting almost an hour, the manger on duty was snarky and quite rude with her response. There is clearly not enough staff however the manager could have easily just given us the heads up that food may take some time. When the food came out it was cold and over cooked. We saw numerous plates being sent back.

very dirty for price point, seems things have fallen apart since the new management came in. Staff member dropped a drink on me.

Decent restaurant and friendly staff

The Metro Lounge is great and one of the best places for breakfast in this area. I got the cooked English breakfast, which was huge. This place is very clean and the staff here are super attentive. The drinks here are also great. I would highly recommend the Metro Lounge and will be back myself when I am next in the area.

A really nice place with very friendly staff and a very good food options for all. The service at times can be slow but the cocktails are great!

Afternoon tea with friends - a good choice of venue.

Nice place in new Amersham. Went for breakfast. It's order at the bar and get served at the table. Not brilliant but ok as I expect there are fewer people working there. I would go again.

Friendly staff the food was tasty but wasn't hot They got 1 meal wrong but quickly corrected the error I think its expensive for what it is

We are still here and being well looked after.

Very pleasant cafe about 3 minutes walk from the station, with good food (my fellow guests have told me) & very pleasant chocolate fudge cake at reasonable prices. We sat down for a little while waiting for service, to be told that service was at the counter, or via a website(!), which wasn't obvious. Food was delivered to the table in good time and was plentiful & tasty. Would visit again.

Everything is in slow motion. With about 10 people in a wait of 40 mins for a breakfast is a disaster. Avoid

Came here on a Saturday for brunch. I think the food was ok. It was my first time visiting. The service was however slow. The place was about 30-40% full, but the turn around for food was just too slow. The place offered normal and allergies free menu. It was just trying to please too many people at the same time.

Nice food and ambience. Helpful and customer friendly staff.

Long wait, music too loud, steaks not as ordered and very mediocre service.