McDonald's Restaurants Ltd. in Braintree

Ordered online for delivery, took over 90 minutes to arrive. It did and was cold! Went on the app to complain and it says call uber eats. I'm not complaining about the delivery, more the quality or lack of of the food. Large fries were more like a small and they are sealed before the driver gets them! Joke of a place

Unprofessional and unable to serve any food. I was told to wait 5 kinuts and I came back after 10. I was then told to wait another 5 minutes and when I asked why. The manager was unable to give me an answer. And walked away. Disgusting management and bad communication. I never got my food. I can not ally rely on McDonald's for late night food as I work nights but not the Braintree one. Disgrace, me and my partner went hungry for the night even though the website and the drive through said it was open. No excuse and I am horrified by the company!! Will never come back to this one again!

Ordered off the app. Got half our breakfast. The bit we did get might aswell if hammered a nail into the wall was that hard. Called McDonald’s they told us to call Uber (even though ORDERED THROUGH THEIR APP) to then get a foreign woman who asked for our number but yet rudely interrupted. To the reel off some bible speech in regards to our meal. Refunded us but didn’t apologise. Left with no food and breakfast had finished. Crap food. Crap service. Real shame.

We can see ur review meeting happening, the reviews here aren’t reflective of the maccies. We come here most sunday nights as our treat sit in, the staff are lovely and the food is up to normal maccies standards. People aren’t going to write nice reviews about a place unless they are prompted, it’s very nice here🫶🏻

This has to be the worse McDonalds on the planet !!! I placed my order at 23.30 and after parking up to wait for my food I watched all the cars that arrived after me get their food and go🤬 I ordered 2 cheese burgers 2 fries and 6 chicken nuggets, a simple order yet at 11:55 my food arrived. I complained to the school leaver who bought me the food about my wait to which I was told that food was cooked to order !!! 😂😂😂Seriously after every car that arrived after me had left, he just mumbled something and must have gone to tell Ronald McDonald that I was not happy. This place is a prime example of paying peanuts getting monkeys, although that’s s disservice to monkeys as they would be more intelligent working in a McDonald’s If I was the franchise and looking at all these bad comments then I would be reacting on it , the problem is that it’s McDonald’s and they have no customer service as they don’t care if you come back again !! Typical chain mentality.

Ordered Plant burger. Food contaminated with a synthetic nylon type fibre. Burger was replaced however, several staff chewing gum, including the woman that replaced my burger which is really rude and looked awful. Staff handling food with bare hands, (they are normally on a timer to wash hands every 15 minutes). No tongs used to pick up food, only bare fingers. Staff spotted handing food and carrying bottled water in back trouser pocket. Staff wiping bare hands on their protective uniform. I will not be returning!

Normally I don’t write reviews for mega fast food chains but oh my god this was shocking. What a terrible McDonald’s. Went through the Drive-Thru at 1PM on a Wednesday, not particularly busy, and ordered a Triple cheeseburger and a single cheesburger. Never knew an order could take so long. Went through the drive through and paid quickly, and told to park up somewhere in the car park when we got to the collection window. When we tried to find a space, there were none with people driving anywhere trying to find one and going the wrong way round the car park. (Not their fault, how the car park is designed) There were so many people waiting for their food as we patiently waited while others were parking anywhere. Food took 10 minutes or more to arrive (I had lost count at that point) as more and more people flooded through. Who knew trying to get a cheeseburger could be so tough. Avoid at all costs!

Every car pulling up to the window was being asked to park up, no spaces to pull in at the waiting area so people were parking all over the place. At no point when ordering did they say they had recorded people's number plates with the orders so they knew where to deliver the food so I had to keep watching the lady walking around with bags incase it was our order. During this time about 20 online orders (just eat/deliveroo) had came in and out with bags, so clearly macdonalds are treating this orders as priority and were seeing to these orders first and making normal customers wait. After all this hassle I wish I had checked my order before driving off, as it was missing 2 items, but by this point I couldn't be bothered to go back and complain/get a refund. So I won't ever be going back again. They need to seriously review their service

Came here at 10:30pm on a Sunday not too busy…… Ordered 2 small easy items Double Cheeseburger and Halloumi Fries, both of which were terribly handled. Was first handed the wrong order, that’s fine was sorted in seconds, but the food……. Cheeseburger was cold and Halloumi fries weren’t sent with any dip Terrible service late at night

Went to this McDonald’s and I was shocked by the swearing coming from the manager (white shirt) From behind the counter at her staff, clearly in earshot of customers (I was standing quite far back waiting for my order and it’s a small restaurant) She was saying the most awful things to her staff, belittling them and just being so rude Doing that in private is bad enough but in front of other staff and customers is disgusting

I got cold fries, i got diet coke instead of normal coke, my ketchup is lumpy and the toilet was clogged. Do not go to this mcdonalds. Only positive is that i got 6 free nuggets.

By far one of thee worst McDonald’s there is to date! Served by children and you’re only served if they actually have the food you want. It may aswell be closed down.

Almost every time I come to this particular McDonalds there are mistakes. Whether it's sauces missing, orders being taken incorrectly or just receiving the wrong order all together, regardless of using the DriveThru or eating in. Yes it's a Mcdonalds but surely it's not hard to check if the correct food is in a bag before giving it out!!! Very frustrating, especially when you drive home with the wrong food and are unable to return. Do yourself a favor & go somewhere else, this is one of the most expensive McDonalds out there & really not worth it.

Why is this McDonald’s classed as 24hr for the last two night it’s been closed at 23.30. If they have change their hours then get the 24 hr taken off the sign.

Big tasty was thrown in the box. After rearranging, the food was ok. My major gripe is the air con. It's set on full no matter what time of year. It's so cold in there the food goes cold before you can eat it. I...

Eat in..... cold chips returned then found plant burger was cold couldn't be bothered to return it as out with grandson and he had finished so we left

The wrost ever ladies toilets I have ever seen in a long time.wrost then a portal loo at a busy festival or at a busy boot sale. No locks on the door,water/wee on the floor around the toilet and feces on the toilet seat, insects...

The service is fairly quick and the food is lovely and greasy, perfect for a lazy dinner with the kids and/or family. Overall, I enjoyed my experience at McDonalds.

We ordered a breakfast each when my dads double sausage and egg muffin came the bun looked very small. Nearly most of the top half of the bun was missing. We asked for it to be changed and was told that is how they are...

Speedy service and a very clean environment. This is where the positives end. A Pair of us and both big Macs seemed as if they had been made a few hours ago and they were just about tepid and the fries had been lying about...

First they gave me nuggets when I ordered a Chicken Sandwich, previous visit then today a vanilla milkshake turned into a chocolate one. Cold burger cold chips as well. Terrible!

This isn't a great McDonald's but it is the nearest one to us. It's 50/50 whether they will get the order right. Tonight's disappointment was that the hot chocolate machine must have a blockage because it tastes like brown water, no chocolate taste at all

I’ve been reading some of the negative reviews and its as if these reviews are for somewhere different in another universe far far away. For the last couple of months we have been stopping off at this McDs on the way back from a weekly...

It seems impossible for this restaurant to supply the correct order. I vidit frequently because it’s convenient but 3 times out of 4 the order delivered is wrong. Last month a four meal order became a bag of 17 hash browns and today’s breakfast roll...

Walked to the toilets and saw the food area where the mcdelivery is done. Every order was on the floor in the kitchen waiting to be collected. Massive food safety breach

First visit, staff welcoming and helpful, waited just over 10 minutes as they were extremely busy. Will return as staff were friendly and attentive, us good food.

Delightful member of staff greeted me at the door, then took my order, wiped clean my outside table and brought the food out to me. She even recommended adding extra pickles to my Quarter pounder - thanks again!

so Lewis the manager of Braintree mcdonalds quite clearly is not cut out to be a manager when he swears at customers through the drive thru.... i offered them cash, Lewis comes and tells me we are not allowed to accept cash my reply: cash...

Second time in a row they have got my order wrong! Never known service like it it’s actually appalling.

Today McDonald's in Braintree managed to get our order wrong for the 5th time in a row. I still go there because of convenience, but someone needs to provide extra training to the people who pack the items into the bags. Dips missing, food missing,...

I like McDonalds - but not enough to risk lives. Went to a car showroom round the corner, thought we would grab a bit first. Saturday at 1pm, the queue of cars was back onto the roundabout at the dual carriage way. That’s a huge...

We were very impressed with the efficiency and service delivered at this McDonalds. Yes, we had to queue for a short time, but were kept well informed throughout. The whole process seemed to be slick and efficiently executed from the ladies co-ordinating in the car...

I wouldn’t normally review a McDonald’s simply because no one expects anything exceptional or for any of the food to look like it does in the photos, it simply doesn’t happen at Macky D’s. Most of the food I’ve ever got from a McDonald’s both...

We always call in here on the way back to Colchester from Stansted airport. Orders are taken very quickly and served at the same speed. Staff are very attentive and the place is immaculately clean. Only problem was the new straws to replace the plastic...

Avoid!!! NEW franchise owner has removed armed forces discount !! When asked why BECAUSE HE DOES NOT SUPPORT THE UK ARMED FORCES IN ANY WAY!! Disgraceful

Braintree is the worst MC Donald's. Staff are absolutely rude apart from one lady that is always happy. And they can never get an order right or food is missing.

Found this a really good McDonalds. Staff friendly, clean, bright, really found this a cut above the average mcdonalds. Parking is a huge issue here (i.e. there's not enough spaces) - only complaint!

What a rubbish service saturday night. What is ordered not given. Double cheese Quarter pounders requested normal cheeses burgers in wrong box given. Bbq sauce requested tomato sauce given. Not that busy at time of drive through. Really disappointed

I went there around 8pm and ordered my food I had a quarter pounder without the pickles and extra cheese lettuce and bacon. I got my order home and it was nothing I had ordered. I had a quarter pounder meal with pickles no extra...

Today I went to McDonald’s I had a happy meal it was lovely and the selects were excellent it’s a great place for kids (a hidden gem for kids)

I visited Braintree's Mcdonalds on the A120 roundabout. Drove through to get a Cappucino and was told 1.99. I use various other Mcdonalds and always pay 1.69 for my coffee. When I queried it I was told it is more because it is a franchise....

Drive thru, 4 meals, 26 minutes wait. The worst McDonalds restaurant period. The wrong food came out, so I had to go into the store get the food changed over. Do not go to this place.

First time we have been back since last year when driving back from Stansted Airport. The service has improved greatly and there seemed to be a lot of staff on duty. Looked like there was a visit on from head office also some staff training...

So I go to McDonalds at 11pm and it's 24hrs so tell me Ronald mcdonald why the Ice machine is off? I get told there will be ice in one window and told in the other the machines off! A pregnant woman's cravings were not...

Hey it's a McD However it's just average We had a takeaway for a youngsters birthday When we got home the food was not as ordered , we checked the receipt We had ordered correctly but they got it wrong . By then it's on...

Fast service in drive-through (unless you are there at mega-peak time!). Slower inside. Access a bit of an obstacle course (parked cars in approach road etc) so be very careful as those exiting will be coming at you on the wrong side of the road!

Slow service, unhelpful staff and first two mouthfuls of a breakfast wrap is just tomato sauce. DO NOT USE THIS RESTAURANT

Found it a bit dirty in here but I wasn't disappointed with the food a yummy Big Mac meal service was ok

I am not a McDonald's fan and my experience today confirmed why I feel that way. We placed our order on the screen and when it arrived if was incorrect. It took 3 visits to the desk before it was resolved. It was their fault...

I tried the new Deluxe chicken legend and it was amazing very tasty, I had mine with Sweet chilli mayo

Just took children here on way home from airport and having visited here before very disappointed the staff don’t seem to care there is one lady doing clearing trays/tables and the toilets need a serious clean the doors are filthy as was the toilet not...

We are regular visitors here as we live quite local to it. Normally, we have no complaints and prefer to go here than Chelmsford. For the second week on the trot, we had to clean our own table off with napkins before we sat down....

I hate McDonald's but 16 cubs scouts love it so I'm outnumbered ! However the lady who helped us place our large order was very good and it was all correct .

I presume that the people that complain have something to complain about, but i have nothing but praise for McDonald's. In my experience it could not be simpler. You join the drive thru queue, which is often long, but moves quite quickly. Pays your money...

Just another McD's, nothing to write about in any way. Car park was tight for space & its located right off the main Rd.

I don’t normally go to Braintree McDonald’s,it’s reputation proceeds it and I’ve had several bad experiences in the past, including once after paying, just driving off because they took so long. But this morning I was hungry and thought what could go wrong. Well, try...

My partner and I are not serial fast food eaters but we do love the McDonald's big tasty with bacon meals. This restaurant is the new format self service machines with 2 till only. We were greeting at the till by a happy young guy....

Always a lot of pest control around this particular restaurant, four out of five of us were not well after visiting this McDonald, food cold. NOT NICE!!!!

Called here for a coffee and a burger after landing at Stansted. We were first surprised by the parking restrictions. Large signs and a threat of a fine not ideal. Dangerous walk from car park to restaurant through drive through queue, not ideal. Restaurant looked...

The process of ordering food in such places has always seemed a bit robotic to me and having returned to the Galleys Corner outlet recently after a long break found that the manual ordering process had been given a back seat in favour of electronic...

Yet again my regular Latte Coffee via the drive thru is a short measure and costs £1.99! I made the server aware of this who agreed and apologised, she then offered to top up my coffee, but I declined as in the past a top...

This Mc D's was just as you would expect. The staff were polite and friendly, even though they were very busy. The tables were clean and as our neighbours left, the table was cleared and wiped down. The hot chocolate was as per usual, terrific...

Rubbish coffee and hamburger. Been here before and had issues. This place really is a hit and miss. Try your food or drink before leaving

Great customer service love the new look and the extra touch with customer service. Food good as always

I found this place in Braintree, and I have to say it's incredible. The service is lightening quick, the food is very reasonably priced and very tasty. I ordered a burger, which they call a Big Mac, and it was just fantastic. 2 burgers, cheese,...

First visit to this McDonald's for a few years and will not be back anytime soon. I was always impressed with the cleanliness here considering the number of visitors and customers queueing 10 deep as well as one of the busiest drive through's in the...

We are local in braintree and I couldn't fault the new improvements. I think the staff are friendly and speedy service. You can get a good meal for breakfast or lunch. Happy mcflury.

Can get very busy here but the service was good and friendly and the meals were to the usual McDonald standard we decided to go through the drive through service on this occasion.

So disappointed with the service at Mac Donald's this evening. A particular female member of staff was very rude to several customers and refused on one occasion to serve, when told to do so by the manager she was even ruder to one customer and...

Typical facility. Just what you expect in every way. Service fine standard of food fine plenty of parking

This has been refurbished and very comfortable for a macdonalds. Food as expected and friendly staff. If there's a queue use the touch screens on way in.

I realise the refurbs and so called improvements are across all McDonalds restaurants but if Braintree is anything to go by, the new ordering system is far from an improvement. One person on the counter and self service ordering boards just leaves a gaggle of...

Excellent seating, lighting and many tills to serve the people without waiting, inclusive of the touch screen provision to order food.

I fully appreciate macdonalds is what it is, a place where you get a quick bite to eat and here lies my issue. I don't get this new ordering system on these big screens. I visited around 2pm on a Sunday which I know is...

Love their food, always quick on the drive through and helpful staff, refurbishment looks good but so far only used the drive through.

The restaurant was rebuilt and looks really nice. There is an option to self-service and one table with tablets where children and older can play on funny games. if you place order by yourself oneself-service display you will get your food to the table and...

What can you say about fine dining at Braintree's Golden Arches? Service is always good here regardless of which staff/shift is working, food is "better" when they are not pushed too hard it must be admitted but for the price and speed it's perfectly acceptable....

don't buy the sundes unless, you are on a diet, bought 3 and they only came just over half way in the cup, which included the sauce. didn't notice at first, cosl went through the drive through. don't get me going on the lack of...

So they have all them tills on front and only one person serving, slow and the staff seems a like they don't care. You see them eating on shop floor and seems like they want to mess around more than actually do some work, the...

The traffic around Braintree was awful and I had done a long journey so, I stopped off for a quick bite and rest. I ordered the Big bacon tasty meal. It's supposed to contain the "special" tasty sauce. Mine contained a lot of sauce. So...

Drive thru moves fairly quickly even though the queue looks long it doesn't take too long to get served. Food is the same as most other maccy d's, you know what you are getting.

Food was not hot. Service was quick. Restaurant has plenty of seating. Okay for a quick bite if you are not too fussy.

We often pop in here on way to and from places, and I don't think here disappoints!! McDonalds is my favourite fast food, a real treat. Not too keen on so many kids and sometimes the cleanliness isn't so consistant, but the food is just...

Had the standard hungover breakfast which was delivered into my hands hot and fresh. Can't really say more than that!

As ever, smells better than it tastes! Cold and only worth throwing away, again! Would have returned if I had been eating in - why is the coldest food served on the drive through... Oh I know now!

.......and could not fault the place at all. Staff were very enthusiastic and courteous - and smiling which always makes a huge difference. Sweet chilli crispy chicken wrap meal never fails to disappoint and thanks to all the team.

Never had a bad meal from maccy d's @ Freeport. Always busy so burgers are always fresh instead of the usual cardboard garbage you get. Not as good as my homemade burgers (see pic below) but good enough burgers on the go.

No worries same food anywhere in the world, just the job to fill up the kids and parents at the same time.

How hard can a breakfast muffin meal be....second time I have unfortunately complained and all I get told is ... Next time your in we will give you a free meal. NO THANK you. Would prefer you get our order correct for once !

I did see a cleaner, but many tables were not wiped. The floor was very dirty. Maybe they need more staff to keep it cleaner?

Good, when they get your order right. I've had incorrect orders (items missing) on several occasions when using the drive-thru. Food is usually to a high standard. I did once cut my gum on a piece of sharp plastic about the size of a 10p...

Normal McDonald's with typical format. Has a drive through as well as indoor seating but no outdoor seating. Nothing needs to be said about the menu as they are all the same.

The people of Braintree are very lucky indeed to have such a good McDonalds. The staff are usually helpful and appear to enjoy their jobs, and get your food ready quickly. Cleanliness is good, and I have never had to stand waiting for 10 minutes...

I have eaten here many times and I can say that it is consistently good. Food is always fresh and hot and service is fast.

Saturday lunch very friendly place fast service and very clean..staff very helpful plenty seats for my children to be seated..would go there again if I was in the area...left feeling happy and full.

I am always impressed at how this local McDonald's gives such a fantastic service. The speed at which it delivers excellent food is amazing. And the prices are very reasonable. I always have the Big Mac, fries, and a sprite. Fantastic value at less than...

This is our local McDonalds, sometimes the order is correct, the service is good and the food is delicious but sometimes your order is wrong or the food is below the usual standards. We had breakfast this morning and the Big Breakfast meals were swimming...

The GF and I stopped here at the end of our holiday after a tortuous trip back from Gatwick Airport. The restaurant is open 24 hours with drive thru which is convenient. Service was quick, the McChicken Sandwich and the McTasty with Bacon were whilst...

Went to chelmsford Mcdonalds this weekend. I ordered two happymeals, one quarter pounder large meal, and another burger meal for my son. Whilst the meal was ok as is in most mcdonalds, the queue was long and new members of staff meant the orders were...

Restaurant was untidy and the staff were even more untidy. The burger was probably the worst put together McDonald's burger I have ever seen with too much sauce and was lukewarm. I am definitely not loving this