Based on 16.699 opinions finded in 4 websites
Based on 16.699 opinions finded in 4 websites
Nº 365 in 431 in Guildford
Opinions
No minecraft toys just gave some old toy in minecraft happy meal
Zhanna Prokofyeva . 2025-04-18
MORE AT Google
Popped by for breakfast on the way back from holiday, 4 sausage and egg muffin meals, bun solid and burnt, egg with a grey yolk! Clearly been sitting in a warmer for 30+ minutes! Hash brown was soft and cold! I worked at MC Donald's 30 years ago, everything was fresh and was exactly the same at every restaurant, what is it with the quality these days? Maybe the youth of today think that sub standard is okay, well it's not!!!!!
Spot Free Finish Window Cleaners Who Care . 2025-04-18
MORE AT Google
Very poor breakfast, grey egg and stale muffin.
Sarah Lou . 2025-04-18
MORE AT Google
Sunday morning, 16 minute wait for a black coffee and a porridge with no explanation or apology to anyone who was waiting.
Jordan James . 2025-04-13
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Came in before taking my son to see the Minecraft Movie as a special treat as he loves Minecraft. Order the Minecraft happy meal and wanted to order the Big mac Minecraft but no Big Macs available in a McDonald's. Get upstairs to have our meals and there is no Minecraft toy in the Happy meal they have replaced it with a despicable me 4 toy. Go downstairs to swop it out for the right toy only to be told they don't have any. Ask for one of the toys from the Adults meal only to be told they can't do it. Ask to speak to a manager, but all I can hear is the manager shouting at the employee that they can't do it and refusing to speak to me. Pathetic service and an amazing way to ruin a 6 years surprise night out.
Nigel Orton . 2025-04-09
MORE AT Google
Seriously don't bother ordering from Uber late at night - they are unable of delivering via it. You'll be waiting hours they never actually hand off to the Uber drivers.
Anna Leddra Chapman . 2025-04-08
MORE AT Google
my food was cold big mac when it arrived
Susan . 2025-04-05
MORE AT Just Eat
This use to be 24 hour lobby with the near by bar now it’s close so damn early can’t get anything here what lost on your end never trying again
E V . 2025-04-05
MORE AT Google
Absolute travesty. 90 mins waiting and then two main food items completely missing. Joke of a service
Joshua . 2025-03-30
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food took 90mins and was stone cold
Kirsten . 2025-03-27
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The driver was a bit rude during the delivery.
Maria . 2025-03-27
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Waited over an hour. Most of food was cold.
Katie . 2025-03-26
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when i got the food the drink was pouring out the bag and i only have half a drink left and my food was cold
Ruby . 2025-03-24
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Don't put your weekend closing time as 2:30 am if you are not even allowing people in or accepting delivery at that time??There was at least 20 + people outside wanting food and your bouncer stopped anyone coming in this was at 2:03. Say you close at 2am it's super misleading and very annoying.
Elizabeth Owen-Smith . 2025-03-23
MORE AT Google
Was turned away at the door and told that they were shut despite being advertised as not. This was on 23/03/2025 at 5:45PM
Sh Hp . 2025-03-23
MORE AT Google
Liked the food. The service was slow. Didn't like the lift. Didn't know what door was going to open. Needs seating downstairs.
Carl Chilcott . 2025-03-22
MORE AT Google
the big mac was missing a burger lettuce and sauce
Stuart . 2025-03-22
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McDonald’s is the best, is all I can say 10/10 😎❤️❤️❤️❤️❤️❤️😎
Sophie . 2025-03-19
MORE AT Just Eat
Quick delivery, food was warm, everything was as I asked
charlotte . 2025-03-19
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Drinks were the wrong size and spilt food was missing avoid this branch
Jasmine . 2025-03-17
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it arrived over 2 hours from when I ordered
Ben . 2025-03-16
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Cold, late and was missing £10 worth of items from the order
guy . 2025-03-15
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We picked 3 sauces but came with none! Everytime we order, something is always missing! Food was cold
Alex . 2025-03-13
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If I cloud give negative stars I would on this one, worst McDonald in the world..... In fact worst food restaurant In the whole... Cold food.
Deepak Gurung . 2025-03-13
MORE AT Google
Very cheery delivery driver, bang on time and warm
Robert . 2025-03-06
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Food was so cold had to reheat in microwave just not worth it unfortunately
Joe . 2025-03-06
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Ordered 2 large meals. Missing fries in both of those. How hard is it 🙂
Shujat Murtaza . 2025-03-04
MORE AT Google
The worst McDonald's I've ever had in my life. The chicken was hard and dry, they put zero sauce. The bun was hard. And outside there was a rat festation, I didn't even bother to complain because I was so disgusted, I'll probably never eat McDonald's again.
Kiran Tiwana . 2025-03-02
MORE AT Google
Very rude wouldn’t go to collect had an argument also now my food is cold the food I can obviously the McFlurry will be cold but ye really not happy
Daniel . 2025-03-02
MORE AT Just Eat
Great but x1 item delivered wrong
David . 2025-03-01
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Deffo not open past midnight :(
Alex Jones . 2025-02-28
MORE AT Google
My food is freezing cold and he was stopped half way and didn’t move for 10 minutes I’m not happy with the service
Ryan . 2025-02-28
MORE AT Just Eat
Made order 1850hrs delivery time quoted 15-30mins delivery made at 2045hrs food Luke warm after 1.5mile shocking service
Mark . 2025-02-27
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I love the layout of this mcdonalds
Dh Giuw . 2025-02-23
MORE AT Google
Wrong items delivered & no chips included in the meal. Unenjoyable experience
Kathy . 2025-02-20
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Took an hour to be prepared and a rider to be assigned. when arrived it was cold. Not blaming the delivery driver definitely not happy with McDonald's.
Jake . 2025-02-17
MORE AT Just Eat
stone cold food, driver doing multiple drops
Georgia . 2025-02-17
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Unusually slow service for McDonald's with order collection display problems. Items are listed as for collection when they aren't ready and then disappear from the display.
Gareth Davies . 2025-02-12
MORE AT Google
My double sausage no egg no cheese muffin arrived as a single sausage and egg mc muffin- to add salt to injury was stone cold
Tina . 2025-02-09
MORE AT Just Eat
my drink was spilt everywhere. bag was dripping. i had barley any of my coke left. the driver was blasting music as he pulled up to my home, my baby is asleep bare in mind as it’s 9:15pm!!!! my food was not in a heat bag and arrived freezing cold. half of our food was missing!!! we had two mayo chickens and small chips, and the mozerella sticks. i am so disappointed.
belle . 2025-02-07
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Service people are always nice but very busy and occasionally get the order wrong, especially when you customise or order two different but similar sandwiches. Food quality in McDonalds in general is getting gradualy worse while the prices go up.
Grzegorz Czyz . 2025-02-05
MORE AT Google
Order was missing so many items, called the store and they didn’t respond
Elizabeth . 2025-02-04
MORE AT Just Eat
The food was cold and horrible and the staff looks like they don't won't to be there very rude wot be going there again people keep away from this one
Dave . 2025-02-04
MORE AT Google
missing items again every time I order, you would think I would have learned by now
Lindsay . 2025-02-02
MORE AT Just Eat
some of the worst service ever walk up and down with your food crazy
El Ror . 2025-02-01
MORE AT Google
We waited 3 hours for our delivery I would like a full refund please off 22.42 also it was cold
Tammy . 2025-01-31
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2 hours 25 minutes to deliver, it was FREEZING cold and rank!
Lauren . 2025-01-27
MORE AT Just Eat
Fast food is getting faster finally
Nadya Ilieva . 2025-01-26
MORE AT Google
Food took long to arrive and when it finally did it was cold. Not happy
Kayy . 2025-01-26
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Just don't do it to yourself. My opinion tho. Do what you want.
Trevor Ogden . 2025-01-25
MORE AT Google
couldnt wash my food down with my hot chocolate because it was just warm water.
Josh . 2025-01-24
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they forgot my cheese burger and gave me an mc spicy instead fuming
Caitlin . 2025-01-24
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Yet another order where the restaurant gave the delivery driver completely the wrong bag.
George . 2025-01-24
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Disappointed as Food was barely warm and drink had leaked in bag
Karen . 2025-01-23
MORE AT Just Eat
Delivery was great except the wrap came with the tomato and mayonnaise which I had specifically requested not to have.
Henry . 2025-01-22
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I ordered big mac extra lettuce but I received hardly any lettuce. Although I ordered with shift manager.
Volkan Kandaz . 2025-01-22
MORE AT Google
food was cold, missing one chips and the plain burger ordered for my young child had cheese and pickles in it. very poor
Russell . 2025-01-21
MORE AT Just Eat
Very clean and quick service especially in the mornings. Plenty of space to sit for the meal too.
Shonu . 2025-01-19
MORE AT Google
Ordered a mayo chicken, double cheese burger and chicken share box and all that arrived was 2 cold mayo chickens. Very disappointing after waiting for food to arrive for over an hour
sammy . 2025-01-18
MORE AT Just Eat
food arrived cold and missing items we ordered.
Karl . 2025-01-18
MORE AT Just Eat
The food is always cold so not great!
Nancy . 2025-01-13
MORE AT Just Eat
Original order was expected 11:15-11:20 and it arrived at 12:20
Henry . 2025-01-12
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The food was cold and the drinks were wrong. All the chips has come out of the bags
Ellie . 2025-01-12
MORE AT Just Eat
rude driver, waited in a random car park for 10 minutes with our food, made us come downstairs as he didn't wanna climb the stairs
Ajay . 2025-01-11
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The service was OK but that was it. The food was cold and not very good. I visited the gents toilet and was genuinely shocked. Soap dispensers had been removed or empty all the hand dryers were turned off, the one urinal was taped off and in a real mess. All in all a very poor experience give it a miss.
Trevor Perry . 2025-01-11
MORE AT Google
Food was spilled everywhere inside. Food was also cold. Milkshake machine turned off yet again like every time I order from here. Pointless
Luke . 2025-01-10
MORE AT Just Eat
My order says it has been delivered but it hasn't been I'm still waiting for it the courier just rode off
Andrew . 2025-01-08
MORE AT Just Eat
Dirty, there is nobody you can ask about your order, orders often being lost, and waiting time could be more then 20 minutes. Absolute treah
Ivan Z . 2025-01-06
MORE AT Google
My order was wrong, I ordered two big tastys with bacon and only got one and I didn't get a straw for my shake
Andrew . 2025-01-04
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Work was cold and hardly eatable
Connor . 2025-01-04
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We got the wrong food (again). A salad and happy meal instead of big tasty meal, 20 nuggets, McCrispy and fries. Just terrible
Geoff . 2025-01-04
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Advertising in window as open 24/7 but closed in store and closed to order too
jmanjames123 . 2025-01-03
MORE AT Google
We were missing an item, McCrispy, and the fries were cold. The delivery driver was stood around the corner for at least 15 minutes before making contact, despite me messaging him twice.
Jaqueline . 2025-01-03
MORE AT Just Eat
They forgot one of my ordered items 💀
Brandon . 2025-01-02
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both items cold. big mac had no extra cheese ordered and no special sauce. this wasn't how I ordered it. very very disappointed
Dawn . 2025-01-02
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Usually coke comes all spilled out but this driver was the first one in a while to keep it clean. Also very polite, had a good experience with them.
User . 2025-01-02
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Order was cold, and we were waiting long time
Liliia . 2025-01-01
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All my children’s food was really cold horrible my children have not had food as it is freezing
Bella . 2024-12-30
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Meant to be 24/7 but yet again was closed when we visited
Richard Wasilkowski . 2024-12-27
MORE AT Google
Mayonnaise must come out of the workers pay
Jamie Norris . 2024-12-24
MORE AT Google
Just a little spillage of our drinks otherwise perfect
Jan . 2024-12-23
MORE AT Just Eat
Amazing atmosphere. Ronald is so welcoming.
Neil Farnham-Smith (neilfs) . 2024-12-22
MORE AT Google
Delivery time was stated 15-30 minutes pre-ordering then 90+ minutes - Just Eat are muggy cl_lnts who consistently do this
Alex . 2024-12-22
MORE AT Just Eat
Due to my ASD, there is a limited number of food items I can order from mcdonalds, and one of the only burgers I can eat is the filet o' fish. Unfortunately they were completely unavailable. I don't know whether they'd run out of ingredients but it did hurt to know that it meant I couldn't eat dinner with the rest of my family because of this.
Becky Walker . 2024-12-21
MORE AT Google
People reporting that the staff don't care make me laugh. Bro, it's McDonald's, the staff are all probably dead inside, give em a break! jfc My foods usually pretty good, never had any customisation forgotten, no issues to report 🤟
Keej . 2024-12-21
MORE AT Google
the food was cold and a damaged coke can,the driver walked
Colin . 2024-12-13
MORE AT Just Eat
Your driver needs to learn to wait a few mins when I said I'll come downstairs. He said after calling second time to rush me out: " My friend I have 3 orders more to deliver." ... Well, then the solution should be that you leave it at the door then.
Qwe . 2024-12-13
MORE AT Just Eat
Everything was all good but everytike I have a milkshake I never have a straw
James . 2024-12-12
MORE AT Just Eat
Only got 4 out of 6 items, make sure to double check your order before you leave. Good luck if youre getting it delivered. Decent music and atmpsphere for a mcdonalds, still nothing great.
Theo Perrin . 2024-12-12
MORE AT Google
My food was cold and not enjoyable to eat.
Nancy . 2024-12-10
MORE AT Just Eat
Time let changing on the app a delivery shouldn’t take 1 and a half hours
Sarah . 2024-12-08
MORE AT Just Eat
they don’t like to work. In google maps it says they close at 2:30 a.m and at 2:05 they already had everything closed and they didn’t let anyone in. It was 2:06 and they didn’t want to serve me anything, ehile on google it clearly said they close at 2:30. They said to me that they just didn’t want to work anymore. Really big shame. And reakke Poor management style. Manager need to be fired
El Venger 99 . 2024-12-01
MORE AT Google
Popped in for breakfast. Tried using the app but it wouldn't work. Asked for help and management came to help and said that it was cr4p! Ended up ordering via self serve and had to wait over 10 for my order to come though - this was annoying as I was the first in a queue. The air con was on blowing cold air so upstairs was cold.
Luvli . 2024-11-29
MORE AT Google
Delivery took nearly 90 minutes and was cold
Rebecca . 2024-11-29
MORE AT Just Eat
Kids meals missing toys all meals stone cold never again I’m ordering off the app
neil . 2024-11-29
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This is the worst McDonalds I’ve been to. Every time the service is so slow. Expect to wait 30mins.
Pari Hatfield . 2024-11-28
MORE AT Google
food was freezing cold it. was awful
Nicola . 2024-11-27
MORE AT Just Eat
Still a fast food gaff selling fast food, what else?
Steve Strevens . 2024-11-26
MORE AT Google
The driver really tired 2 keep the food warm but it just doesn’t work it’s always cold
Teri-louise . 2024-11-23
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Food was late and missing items 😞
Melanie . 2024-11-23
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These schedules may not be completely accurate on special days. Please always confirm with the restaurant
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375 Opinions
The staff were running around like headless chickens when it wasn’t even that busy on the Saturday morning. I requested oat milk multiple times and when my drink came with cow milk and I asked them to redo it, it felt like I offended them by not being able to have dairy. The drink was meh but drinkable because then they rushed making it and not fully what I ordered either but I couldn’t be bothered with the staff anymore.
516 Opinions
Used to be so much better, now even though they seem to have more staff behind the counter at any time than customers in front, the stock is not filled up until a sandwich artist shouts for more. The staff mumble and if you are not a frequent visitor have no clue what they may be saying. Cheese and toasted is 3 separate words please use them. They dont make the sandwiches with anything approaching care now. Makes me feel like I am inconveniencing them by asking for food. The cashier seemed rather annoyed when I scanned my qr code and it changed the price as I used some points.
4006 Opinions
As awful as always. The place has been filthy, stinky, sticky, and miserable for as long as I remember. The service always been slow and rude. The food, cold and soggy. There is nothing positive whatsoever. Nothing has changed since my last visit in 2021. Not. A. Thing. Avoid at all costs.