McDonald's in Guildford

Time let changing on the app a delivery shouldn’t take 1 and a half hours

Kids meals missing toys all meals stone cold never again I’m ordering off the app

Delivery took nearly 90 minutes and was cold

food was freezing cold it. was awful

Food was late and missing items 😞

The driver really tired 2 keep the food warm but it just doesn’t work it’s always cold

Just what they are. Something to eat. No front staff, self service & and pretty impersonal. But tasty and nice coffee.

At night, it's full of young people and the atmosphere is noisy. The store is always thoroughly cleaned. just

The absolute worst Mac Donald’s I have ever had in 30 years.It was all cold and the large fries was a joke….do not come here unless you are hammered/drunk because it is awful.

App always cannot be used in this store, poor service

This store has glacially slow service. In addition, this location notoriously always reports orders as collected multiple minutes before they hand them to you, so you spend almost all your time waiting in front of a screen that no longer shows your order number. Cleaning the front-of-house seems to be an afterthought, the floor is regularly filthy and litter always piles up in the corners where customers are attempting to sneak an 'eat-in' experience by sitting on the windowsills to consume their food while the upstairs seating is closed.

Amazing! Table service and staff are fantastic!

They had fries literally half full and then tried to gaslight me by saying this was normal- my replacement fries were the same but I gave up an left by that point - bad service and and poor quality product

Very rude staff and lies about closing time shocking behaviour and attitude towards customers just want money do not value customers at all another complain is about Faheem lying about closing times and just trying to get rid of customers

food took nearly 3 hrs and is stone cold, very disappointed

Very rude staff. Terrible delivery service if I could give zero stars I would. They forgot half of my order and when I called to ask why was very dismissive and rude.

I could tell from viewing the tracker the driver was making several stops which meant that when the food arrived it was stone cold. Cold chips and burgers can’t be heated up. Very disappointed!

No staff..20mins to get my breakfast..lots of people complaining about the time..never told anyone that they had no staff

Our mcflurries never arrived and wasn’t told the machine was broken. Lots of other frustrated customers. Ruined my sunday evening. 😡😡❌❌

all the food was cold apart from the ice cream which was melted

Didn’t get two burgers I orders, no dips, and my cheese bites were nuggets. Shambles!! How difficult can it be!!

Terrible - order was over an hour late and stone cold awful, won’t use just eat again

As usual only part of the order received. No Apple and Grapes. whist it is only. 89p thee point is that has as usual been missed.

Did not even arrive!!! Never delivered. Rung restaurant who were shut and had not received order. Extremely disappointed. Taken the money too!!!

Not bad, you get what you pay for. Sometimes the service can be slow

missing one item breakfast muffin no cheese no ketchup

Terrible staff, terrible food, can’t even pack an order right

Slow service, did not provide everything ordered. Poor quality. Salad dressing requested but not provided. Dirty seating area

every item cold & soggy! never again

Food was cold missing items and an item that i never ordered was in the bag

I ordered 3 double cheeseburgers without pickles and I only had two burgers delivered and both had pickles in. Absolutely shocking swrvice

Slowest Maccies I've ever been to, my nan makes drinks faster than the staff here

I went here the other day and I found a hair in my mcflurry, it's not that deep but it's still bad. Idk if this was a coincidence but I felt sick around 45 mins after eating a mcflurry and fries. The fries were also kinda cold

order did not go through, aswell as not answering the phone. very disappointed with my experience.

There was a girl that that was really rude, most of the staff were not really that friendly and just slap the order on the counter , yell the number and go away. Orders take twice as long as other places and tv showing orders is tuned off so just listen to shouts. Even though building is in a good location, there are so many better options on high street than this.

arrived over an hour after ordering and cold.

Items missing - everything cold ! Don’t waste ur time and money - mines just gone straight in the bin

Mc Donald's, yet again, got it wrong. my child wanted a cheeseburger happy meal. i paid for a cheeseburger happy meal. i received a nugget meal. ordered 3 curry dips. received 1 sweet chilli dip.

The driver was good but the establishment was not good at all, never using it again

standard McDonald's fayre, however was ment to be a restaurant however it shuts the section off around 5 6pm most evenings due to social disorder

only half of my food arrived .. and the driver dropped my drinks on the floor outside my house and the food was stone cold awful !!! never ordering again

They never answer the phone, always running late when it comes to deliveries, and half of the time their food is not cooked properly. Really disappointing.

Food was freezing inedible took 2 hours to be delivered complete waste of money don’t bother

Horrendous to say the least. The closing time on the window clearly says 00:15 despite which the manager locks the door in my face a minute past midday.

Food took two hours to arrive. Missing our dips and the drinks had spilled everywhere during transit.

SHAMBLES.. we started by sitting through a long 40 minute wait listening to adverts praising the "mcservice".we got our food but wasn't complete with 5 portions of chips missing.the 2 staff[ who to be fair only had 1 stars] just annoyingly pasted for ten mins the really dodging my complaint and my want of a refund.then more chaos ensues with the worker dropping whole meal and the person complaining and wanting the refund and free meal.we eventually got the complete meal but more crap! The food we did get was lukewarm and chips were the worst I've ever had.terrible around performance from mcdonald's and it's laughable a billion pound company can hire the uninterested staff and produce poor product.the manager just hid in the back swearing and shouting at his underlings.funny but never again.

Not only was our food 2 hours late, one of our items was wrong. I am very unhappy with the service

staff here must be absolute donkeys that cant read simple orders and additional notes. avoid or be disappointed seeking a refund

shocking, ordered at 8pm arrived at 1035pm, food was cold and not eatable, what a joke of a fast food restaurant, I was treating my kids! had to send them to bed as they couldn't wait any longer!!!

Expect the following: Really long wait times at any time of day, messed up orders and missing items, broken receipt printers on the ordering screens, chronic understaffing, and half of the menu items being unavailable. This applies whether you're dining in, eating out or even ordering for delivery. Every time I go here there are masses of people waiting for their orders (20 to 30 minutes wait is common for a simple order), and the same applies to delivery orders. At any given point in time you will find that the receipt printers are broken on at least half the ordering screens, and they never have enough staff on shift to do basic cleaning or maintenance around the place (so the toilets are always either closed or filthy), let alone have someone on duty at the counter. The food, when/if you get it, if they haven't got your order wrong (which is remarkably common, they get my order wroung about 1 in every 5 times I go there), isn't great by McDonald's standards, and often isn't all that warm, normally because it's been left sat on a counter somewhere while they prioritise delivery orders. The staff themselves are overworked, so they change constantly, and often don't have much idea what they're doing - they're always visibly out of their depth and often seem to make basic mistakes. Not their fault, it's what happens when the management run the restaurant on a skeleton staff despite it being in a high footfall area. Finally, if you ever go there in the evenings you will see all the nearby disabled parking bays being taken up by delivery drivers waiting ages to collect orders from McDonalds, so the consequences of the poor service even manages to extend beyond the restaurant itself. That being said, you'll probably still end up ordering from here, because it's often the only place open, but if you do then definitely don't do it on your way to catch a train or a bus - otherwise you are guaranteed to either have to abandon your food or your journey as that's how long your food will take to come out.

To be honest I wouldn’t order from here or just eat ever again. Half my order was missing and just eat decided it was ‘within their guidelines’ not to refund me for the items I did not receive. Billion pound companies taking money off the lesser people once again! I actually give 0 stars for both companies but that isn’t possible.

Food was cold , the mcplant did not have extra patty and delivery was late

Food was stone cold and missing 3+ items after over an hour delay. Driver was excellent however.

OMG COLD FOOD. NO DRINKS DELIVERED. FOUND A HAIR IN MY BURGER 🤢

Took well over an hour for time of order , restaurant is only 15 mins from my house . Not the first time this happened using just eat . Won’t use again

I have absolutely no idea why I keep coming back to this wretched McDonalds. It’s the same every time. Crap, slow service. Miserable staff completely useless. Cheer up for Christ sake

Insane wait times everytime Edit - McRib has no BBQ sauce or onion....just bread pork patty and 2 gherkins....

Waited 40 minutes for food. Not a single order being served within this time. No apologies to us. Very disappointed:(

Upside down restaurant. Got the order wrong and missed item off

Possibly the worst McDonald's for service ever. Westfields White City comes in second place. McDonald's used to be a place to get food relatively quickly. 25 mins to get a breakfast wrap is ridiculous, 2 girls were waiting 40 mins for what looked like 4 meals. If someone had bothered apologising for the delay with any kind of reason, it may have softened the blow.

All machine run service. Hit the spot after many beers

My food never arrived. I ordered at 6.30, the delivery time kept changing final straw was told delivery might be 9.45!!!! I cancelled. unacceptable.

Over 3 hours still nothing here, will not bother with just eat again

My order was late by 3 hours and one burger was missing aswell

The driver was very apologetic however I placed my order at 18:20 and it arrived at 21:35 no option to cancel. Can’t contact customer service only via a complaints form which will take 7 days. Now food has arrived it’s stone cold meaning it sat there for all this time to only get back not even half of what I paid and in credit. Now I will have to order from just eat again!!!! Would never recommend just eat to anyone

Consistently slow serving times, missing items, staff that don't care. Can see delivery bags mounting up in the background. They really need to limit the numbers of delivery orders they accept and give some priority to the customers waiting 20-30 minutes for simple orders! Think I'd learn by now but still seem to go back and get disappointed every time. Possibly the worse McDonald's I've ever been to.

Delivery driver was fantastic!!!

2 hours 30 minutes !!! I waited for this food

Sadly the food was cold by the time it arrived, it was nearly 2 hours after placing the order.

food and coffee turned up cold 🥶 through in the bin we'd never order again from there

Error with the map but the rider went above and beyond. 5 star.

Terrible, service non existent. Save your money and go else where

Not the right delivery very angry and upset with it

The food has not come and not been delivered but on the app it said it had .

Good service exceptionally slow. Not fast food at all. People queuing for ages to get a simple breakfast.

Delivery driver was so lovely and was also extremely helpful! Good job to him

2 hours late. arrived cold and soggy. awful and just so dis

Food was cold and i ordered 2 milkshakes and didnt recieve any straws all in all comepletely incompetent

Tuesday lunchtime, so not busy at all, but yet get home to find a double quarter pounder missing from my order. I only ordered 2 meals; it really isn’t that hard to count 2 burgers, 2 fries and 2 drinks. On top of that you haven’t even got to take my order anymore as its done through a screen, literally pack a bag with food but yet staff can’t seem to manage even that.

The Burger was great but the fries were not cooked in the middle! I think you need to check the timer on your fryer!

Slowest service I’ve ever experienced at a fast food restaurant.

I ate food, it was the exact same thing last time. They do not change.

Waited 20 minutes, no BBQ dip included. Worst McDonald's ever.

die fatties TOOK ABOUT 2 HOURS MATE AND ITS STONE COLD

Coming here has been one of the worst decisions I've made this year. Almost 40 minutes wait after paying for two mini mc flurries, with no screen, hope, or chance of catching any staff's attention. Had to complain to get the snacks in the end. Had I not, who knows how long I'd have had to wait? Would I have ever given up? I'd like to think so, but I'm not certain

Always missing an item whenever I order and chips on last 3 orders have been undercooked and slimy

happy with order. got everything we orderd and in tact. the food was slightly cold but the temperature was just about ok.

delivery driver was polite and courteous. however the restaurant accepted the order, took a long time before it even got to "preparing order" but then was stuck on that for about 20 mins or so, and the predicted time kept going up and up. I asked delivery driver if they were busy and he said they weren't really. but according to the update he'd been stuck at the restaurant for ages so I have no idea how long they kept both he and me waiting.

when the food came to us it was stone cold

Recently the past two orders have been delivered very late 1-2 hours after placing order...

Very slow service. No drive thru as advertised no parking

almost 3 hours waiting for cold food

The order arrived 1 hour late, all items were cold and with missing items. I want a full refund

Ordered at 5.30 and received at 6.55

Food was cold. I live a 5 minute walk away from restaurant and it took 90 minutes to get to me. Unacceptable. I would like a refund

Hi, my delivery took 2 hours and when I got it was cold and bacon missing as an add on. the worst experience I have had with a food delivery. Will not be using just eat again and definitely won’t be ordering from Guildford McDonald’s

Food was very cold , can’t have been hot on leaving store , wrong drink sent and no straw provided

Slowest McDonald's i ever went to 😄 Guy next to me after waiting 15min said he'll get late to work, reply he's got "i am responsible for drinks, not my problem" lol rly?!😆 Dropping food star as this place is a utter mess

For once decent delivery, shame the order was wrong!

My drink was only half full and my food was cold