McDonald's in Guildford

Had a wrap and an iced latte. The milk had a spoiled taste to it the time I had it and guess what, the next day I had a terrible stomach ache. poor hygiene I reckon. Never going there again.

this place is good for quick take away

Not good....would give -ve on service if it were an option.

No chicken nuggets and most drinks only regular size not large ,we only had chips for dinner, very disappointed

I’m not sure why, but the eggs were missing from my McMuffin this morning. The bread was stale too.

I placed an order for delivery at night and after i placed my order i called them just for and enquiry and the person who attended the call was sooo rude and mannerless! Even i work at KFC I know the stress level during busy time but it doesn’t mean you’ll be rude with customer. When I called next time my call went busy all the time! This is soo unacceptable! I would really appreciate if you could take any actions..

Too many children running riot and no one in the front to serve customers

You know what youre getting whether you like it or not. Clean and quick service.

Not the best McDonalds out there. I regularly find myself waiting forever to be served (I recently waited 45 minutes for a Big Mac. I often order through Deliveroo and almost every time, something will be missing

Minecraft adverts, and the toys in UNhappy meel from Sonic 3. Deception.

Very poor breakfast, grey egg and stale muffin.

Popped by for breakfast on the way back from holiday, 4 sausage and egg muffin meals, bun solid and burnt, egg with a grey yolk! Clearly been sitting in a warmer for 30+ minutes! Hash brown was soft and cold! I worked at MC Donald's 30 years ago, everything was fresh and was exactly the same at every restaurant, what is it with the quality these days? Maybe the youth of today think that sub standard is okay, well it's not!!!!!

No minecraft toys just gave some old toy in minecraft happy meal

Sunday morning, 16 minute wait for a black coffee and a porridge with no explanation or apology to anyone who was waiting.

Came in before taking my son to see the Minecraft Movie as a special treat as he loves Minecraft. Order the Minecraft happy meal and wanted to order the Big mac Minecraft but no Big Macs available in a McDonald's. Get upstairs to have our meals and there is no Minecraft toy in the Happy meal they have replaced it with a despicable me 4 toy. Go downstairs to swop it out for the right toy only to be told they don't have any. Ask for one of the toys from the Adults meal only to be told they can't do it. Ask to speak to a manager, but all I can hear is the manager shouting at the employee that they can't do it and refusing to speak to me. Pathetic service and an amazing way to ruin a 6 years surprise night out.

Seriously don't bother ordering from Uber late at night - they are unable of delivering via it. You'll be waiting hours they never actually hand off to the Uber drivers.

my food was cold big mac when it arrived

This use to be 24 hour lobby with the near by bar now it’s close so damn early can’t get anything here what lost on your end never trying again

Absolute travesty. 90 mins waiting and then two main food items completely missing. Joke of a service

food took 90mins and was stone cold

The driver was a bit rude during the delivery.

Waited over an hour. Most of food was cold.

when i got the food the drink was pouring out the bag and i only have half a drink left and my food was cold

Don't put your weekend closing time as 2:30 am if you are not even allowing people in or accepting delivery at that time??There was at least 20 + people outside wanting food and your bouncer stopped anyone coming in this was at 2:03. Say you close at 2am it's super misleading and very annoying.

Was turned away at the door and told that they were shut despite being advertised as not. This was on 23/03/2025 at 5:45PM

Liked the food. The service was slow. Didn't like the lift. Didn't know what door was going to open. Needs seating downstairs.

the big mac was missing a burger lettuce and sauce

Quick delivery, food was warm, everything was as I asked

McDonald’s is the best, is all I can say 10/10 😎❤️❤️❤️❤️❤️❤️😎

Drinks were the wrong size and spilt food was missing avoid this branch

it arrived over 2 hours from when I ordered

Cold, late and was missing £10 worth of items from the order

We picked 3 sauces but came with none! Everytime we order, something is always missing! Food was cold

If I cloud give negative stars I would on this one, worst McDonald in the world..... In fact worst food restaurant In the whole... Cold food.

Very cheery delivery driver, bang on time and warm

Food was so cold had to reheat in microwave just not worth it unfortunately

Ordered 2 large meals. Missing fries in both of those. How hard is it 🙂

Very rude wouldn’t go to collect had an argument also now my food is cold the food I can obviously the McFlurry will be cold but ye really not happy

The worst McDonald's I've ever had in my life. The chicken was hard and dry, they put zero sauce. The bun was hard. And outside there was a rat festation, I didn't even bother to complain because I was so disgusted, I'll probably never eat McDonald's again.

Great but x1 item delivered wrong

Deffo not open past midnight :(

My food is freezing cold and he was stopped half way and didn’t move for 10 minutes I’m not happy with the service

Made order 1850hrs delivery time quoted 15-30mins delivery made at 2045hrs food Luke warm after 1.5mile shocking service

I love the layout of this mcdonalds

Wrong items delivered & no chips included in the meal. Unenjoyable experience

Took an hour to be prepared and a rider to be assigned. when arrived it was cold. Not blaming the delivery driver definitely not happy with McDonald's.

stone cold food, driver doing multiple drops

Unusually slow service for McDonald's with order collection display problems. Items are listed as for collection when they aren't ready and then disappear from the display.

My double sausage no egg no cheese muffin arrived as a single sausage and egg mc muffin- to add salt to injury was stone cold

my drink was spilt everywhere. bag was dripping. i had barley any of my coke left. the driver was blasting music as he pulled up to my home, my baby is asleep bare in mind as it’s 9:15pm!!!! my food was not in a heat bag and arrived freezing cold. half of our food was missing!!! we had two mayo chickens and small chips, and the mozerella sticks. i am so disappointed.

Service people are always nice but very busy and occasionally get the order wrong, especially when you customise or order two different but similar sandwiches. Food quality in McDonalds in general is getting gradualy worse while the prices go up.

The food was cold and horrible and the staff looks like they don't won't to be there very rude wot be going there again people keep away from this one

Order was missing so many items, called the store and they didn’t respond

missing items again every time I order, you would think I would have learned by now

some of the worst service ever walk up and down with your food crazy

We waited 3 hours for our delivery I would like a full refund please off 22.42 also it was cold

2 hours 25 minutes to deliver, it was FREEZING cold and rank!

Food took long to arrive and when it finally did it was cold. Not happy

Fast food is getting faster finally

Just don't do it to yourself. My opinion tho. Do what you want.

they forgot my cheese burger and gave me an mc spicy instead fuming

couldnt wash my food down with my hot chocolate because it was just warm water.

Yet another order where the restaurant gave the delivery driver completely the wrong bag.

Disappointed as Food was barely warm and drink had leaked in bag

I ordered big mac extra lettuce but I received hardly any lettuce. Although I ordered with shift manager.

Delivery was great except the wrap came with the tomato and mayonnaise which I had specifically requested not to have.

food was cold, missing one chips and the plain burger ordered for my young child had cheese and pickles in it. very poor

Very clean and quick service especially in the mornings. Plenty of space to sit for the meal too.

food arrived cold and missing items we ordered.

Ordered a mayo chicken, double cheese burger and chicken share box and all that arrived was 2 cold mayo chickens. Very disappointing after waiting for food to arrive for over an hour

The food is always cold so not great!

Original order was expected 11:15-11:20 and it arrived at 12:20

The food was cold and the drinks were wrong. All the chips has come out of the bags

The service was OK but that was it. The food was cold and not very good. I visited the gents toilet and was genuinely shocked. Soap dispensers had been removed or empty all the hand dryers were turned off, the one urinal was taped off and in a real mess. All in all a very poor experience give it a miss.

rude driver, waited in a random car park for 10 minutes with our food, made us come downstairs as he didn't wanna climb the stairs

Food was spilled everywhere inside. Food was also cold. Milkshake machine turned off yet again like every time I order from here. Pointless

My order says it has been delivered but it hasn't been I'm still waiting for it the courier just rode off

Dirty, there is nobody you can ask about your order, orders often being lost, and waiting time could be more then 20 minutes. Absolute treah

My order was wrong, I ordered two big tastys with bacon and only got one and I didn't get a straw for my shake

We got the wrong food (again). A salad and happy meal instead of big tasty meal, 20 nuggets, McCrispy and fries. Just terrible

Work was cold and hardly eatable

Advertising in window as open 24/7 but closed in store and closed to order too

We were missing an item, McCrispy, and the fries were cold. The delivery driver was stood around the corner for at least 15 minutes before making contact, despite me messaging him twice.

both items cold. big mac had no extra cheese ordered and no special sauce. this wasn't how I ordered it. very very disappointed

Usually coke comes all spilled out but this driver was the first one in a while to keep it clean. Also very polite, had a good experience with them.

They forgot one of my ordered items 💀

Order was cold, and we were waiting long time

All my children’s food was really cold horrible my children have not had food as it is freezing

Meant to be 24/7 but yet again was closed when we visited

Mayonnaise must come out of the workers pay

Just a little spillage of our drinks otherwise perfect

Delivery time was stated 15-30 minutes pre-ordering then 90+ minutes - Just Eat are muggy cl_lnts who consistently do this

Amazing atmosphere. Ronald is so welcoming.

Due to my ASD, there is a limited number of food items I can order from mcdonalds, and one of the only burgers I can eat is the filet o' fish. Unfortunately they were completely unavailable. I don't know whether they'd run out of ingredients but it did hurt to know that it meant I couldn't eat dinner with the rest of my family because of this.

People reporting that the staff don't care make me laugh. Bro, it's McDonald's, the staff are all probably dead inside, give em a break! jfc My foods usually pretty good, never had any customisation forgotten, no issues to report 🤟

Your driver needs to learn to wait a few mins when I said I'll come downstairs. He said after calling second time to rush me out: " My friend I have 3 orders more to deliver." ... Well, then the solution should be that you leave it at the door then.

the food was cold and a damaged coke can,the driver walked

Everything was all good but everytike I have a milkshake I never have a straw

Only got 4 out of 6 items, make sure to double check your order before you leave. Good luck if youre getting it delivered. Decent music and atmpsphere for a mcdonalds, still nothing great.

My food was cold and not enjoyable to eat.