McDonald's in Guildford

No minecraft toys just gave some old toy in minecraft happy meal

Popped by for breakfast on the way back from holiday, 4 sausage and egg muffin meals, bun solid and burnt, egg with a grey yolk! Clearly been sitting in a warmer for 30+ minutes! Hash brown was soft and cold! I worked at MC Donald's 30 years ago, everything was fresh and was exactly the same at every restaurant, what is it with the quality these days? Maybe the youth of today think that sub standard is okay, well it's not!!!!!

Very poor breakfast, grey egg and stale muffin.

Sunday morning, 16 minute wait for a black coffee and a porridge with no explanation or apology to anyone who was waiting.

Came in before taking my son to see the Minecraft Movie as a special treat as he loves Minecraft. Order the Minecraft happy meal and wanted to order the Big mac Minecraft but no Big Macs available in a McDonald's. Get upstairs to have our meals and there is no Minecraft toy in the Happy meal they have replaced it with a despicable me 4 toy. Go downstairs to swop it out for the right toy only to be told they don't have any. Ask for one of the toys from the Adults meal only to be told they can't do it. Ask to speak to a manager, but all I can hear is the manager shouting at the employee that they can't do it and refusing to speak to me. Pathetic service and an amazing way to ruin a 6 years surprise night out.

Seriously don't bother ordering from Uber late at night - they are unable of delivering via it. You'll be waiting hours they never actually hand off to the Uber drivers.

my food was cold big mac when it arrived

This use to be 24 hour lobby with the near by bar now it’s close so damn early can’t get anything here what lost on your end never trying again

Absolute travesty. 90 mins waiting and then two main food items completely missing. Joke of a service

food took 90mins and was stone cold

The driver was a bit rude during the delivery.

Waited over an hour. Most of food was cold.

when i got the food the drink was pouring out the bag and i only have half a drink left and my food was cold

Don't put your weekend closing time as 2:30 am if you are not even allowing people in or accepting delivery at that time??There was at least 20 + people outside wanting food and your bouncer stopped anyone coming in this was at 2:03. Say you close at 2am it's super misleading and very annoying.

Was turned away at the door and told that they were shut despite being advertised as not. This was on 23/03/2025 at 5:45PM

Liked the food. The service was slow. Didn't like the lift. Didn't know what door was going to open. Needs seating downstairs.

the big mac was missing a burger lettuce and sauce

McDonald’s is the best, is all I can say 10/10 😎❤️❤️❤️❤️❤️❤️😎

Quick delivery, food was warm, everything was as I asked

Drinks were the wrong size and spilt food was missing avoid this branch

it arrived over 2 hours from when I ordered

Cold, late and was missing £10 worth of items from the order

We picked 3 sauces but came with none! Everytime we order, something is always missing! Food was cold

If I cloud give negative stars I would on this one, worst McDonald in the world..... In fact worst food restaurant In the whole... Cold food.

Very cheery delivery driver, bang on time and warm

Food was so cold had to reheat in microwave just not worth it unfortunately

Ordered 2 large meals. Missing fries in both of those. How hard is it 🙂

The worst McDonald's I've ever had in my life. The chicken was hard and dry, they put zero sauce. The bun was hard. And outside there was a rat festation, I didn't even bother to complain because I was so disgusted, I'll probably never eat McDonald's again.

Very rude wouldn’t go to collect had an argument also now my food is cold the food I can obviously the McFlurry will be cold but ye really not happy

Great but x1 item delivered wrong

Deffo not open past midnight :(

My food is freezing cold and he was stopped half way and didn’t move for 10 minutes I’m not happy with the service

Made order 1850hrs delivery time quoted 15-30mins delivery made at 2045hrs food Luke warm after 1.5mile shocking service

I love the layout of this mcdonalds

Wrong items delivered & no chips included in the meal. Unenjoyable experience

Took an hour to be prepared and a rider to be assigned. when arrived it was cold. Not blaming the delivery driver definitely not happy with McDonald's.

stone cold food, driver doing multiple drops

Unusually slow service for McDonald's with order collection display problems. Items are listed as for collection when they aren't ready and then disappear from the display.

My double sausage no egg no cheese muffin arrived as a single sausage and egg mc muffin- to add salt to injury was stone cold

my drink was spilt everywhere. bag was dripping. i had barley any of my coke left. the driver was blasting music as he pulled up to my home, my baby is asleep bare in mind as it’s 9:15pm!!!! my food was not in a heat bag and arrived freezing cold. half of our food was missing!!! we had two mayo chickens and small chips, and the mozerella sticks. i am so disappointed.

Service people are always nice but very busy and occasionally get the order wrong, especially when you customise or order two different but similar sandwiches. Food quality in McDonalds in general is getting gradualy worse while the prices go up.

Order was missing so many items, called the store and they didn’t respond

The food was cold and horrible and the staff looks like they don't won't to be there very rude wot be going there again people keep away from this one

missing items again every time I order, you would think I would have learned by now

some of the worst service ever walk up and down with your food crazy

We waited 3 hours for our delivery I would like a full refund please off 22.42 also it was cold

2 hours 25 minutes to deliver, it was FREEZING cold and rank!

Fast food is getting faster finally

Food took long to arrive and when it finally did it was cold. Not happy

Just don't do it to yourself. My opinion tho. Do what you want.

couldnt wash my food down with my hot chocolate because it was just warm water.

they forgot my cheese burger and gave me an mc spicy instead fuming

Yet another order where the restaurant gave the delivery driver completely the wrong bag.

Disappointed as Food was barely warm and drink had leaked in bag

Delivery was great except the wrap came with the tomato and mayonnaise which I had specifically requested not to have.

I ordered big mac extra lettuce but I received hardly any lettuce. Although I ordered with shift manager.

food was cold, missing one chips and the plain burger ordered for my young child had cheese and pickles in it. very poor

Very clean and quick service especially in the mornings. Plenty of space to sit for the meal too.

Ordered a mayo chicken, double cheese burger and chicken share box and all that arrived was 2 cold mayo chickens. Very disappointing after waiting for food to arrive for over an hour

food arrived cold and missing items we ordered.

The food is always cold so not great!

Original order was expected 11:15-11:20 and it arrived at 12:20

The food was cold and the drinks were wrong. All the chips has come out of the bags

rude driver, waited in a random car park for 10 minutes with our food, made us come downstairs as he didn't wanna climb the stairs

The service was OK but that was it. The food was cold and not very good. I visited the gents toilet and was genuinely shocked. Soap dispensers had been removed or empty all the hand dryers were turned off, the one urinal was taped off and in a real mess. All in all a very poor experience give it a miss.

Food was spilled everywhere inside. Food was also cold. Milkshake machine turned off yet again like every time I order from here. Pointless

My order says it has been delivered but it hasn't been I'm still waiting for it the courier just rode off

Dirty, there is nobody you can ask about your order, orders often being lost, and waiting time could be more then 20 minutes. Absolute treah

My order was wrong, I ordered two big tastys with bacon and only got one and I didn't get a straw for my shake

Work was cold and hardly eatable

We got the wrong food (again). A salad and happy meal instead of big tasty meal, 20 nuggets, McCrispy and fries. Just terrible

Advertising in window as open 24/7 but closed in store and closed to order too

We were missing an item, McCrispy, and the fries were cold. The delivery driver was stood around the corner for at least 15 minutes before making contact, despite me messaging him twice.

They forgot one of my ordered items 💀

both items cold. big mac had no extra cheese ordered and no special sauce. this wasn't how I ordered it. very very disappointed

Usually coke comes all spilled out but this driver was the first one in a while to keep it clean. Also very polite, had a good experience with them.

Order was cold, and we were waiting long time

All my children’s food was really cold horrible my children have not had food as it is freezing

Meant to be 24/7 but yet again was closed when we visited

Mayonnaise must come out of the workers pay

Just a little spillage of our drinks otherwise perfect

Amazing atmosphere. Ronald is so welcoming.

Delivery time was stated 15-30 minutes pre-ordering then 90+ minutes - Just Eat are muggy cl_lnts who consistently do this

Due to my ASD, there is a limited number of food items I can order from mcdonalds, and one of the only burgers I can eat is the filet o' fish. Unfortunately they were completely unavailable. I don't know whether they'd run out of ingredients but it did hurt to know that it meant I couldn't eat dinner with the rest of my family because of this.

People reporting that the staff don't care make me laugh. Bro, it's McDonald's, the staff are all probably dead inside, give em a break! jfc My foods usually pretty good, never had any customisation forgotten, no issues to report 🤟

the food was cold and a damaged coke can,the driver walked

Your driver needs to learn to wait a few mins when I said I'll come downstairs. He said after calling second time to rush me out: " My friend I have 3 orders more to deliver." ... Well, then the solution should be that you leave it at the door then.

Everything was all good but everytike I have a milkshake I never have a straw

Only got 4 out of 6 items, make sure to double check your order before you leave. Good luck if youre getting it delivered. Decent music and atmpsphere for a mcdonalds, still nothing great.

My food was cold and not enjoyable to eat.

Time let changing on the app a delivery shouldn’t take 1 and a half hours

they don’t like to work. In google maps it says they close at 2:30 a.m and at 2:05 they already had everything closed and they didn’t let anyone in. It was 2:06 and they didn’t want to serve me anything, ehile on google it clearly said they close at 2:30. They said to me that they just didn’t want to work anymore. Really big shame. And reakke Poor management style. Manager need to be fired

Popped in for breakfast. Tried using the app but it wouldn't work. Asked for help and management came to help and said that it was cr4p! Ended up ordering via self serve and had to wait over 10 for my order to come though - this was annoying as I was the first in a queue. The air con was on blowing cold air so upstairs was cold.

Delivery took nearly 90 minutes and was cold

Kids meals missing toys all meals stone cold never again I’m ordering off the app

This is the worst McDonalds I’ve been to. Every time the service is so slow. Expect to wait 30mins.

food was freezing cold it. was awful

Still a fast food gaff selling fast food, what else?

The driver really tired 2 keep the food warm but it just doesn’t work it’s always cold

Food was late and missing items 😞