McDonald's in South Oxfordshire

I think my burger wasn't a lot like the photo image, that's all I'm saying. 🫤

Horrible. Crowded. Unfriendly. Unhealthy food.

Originally i scored this 3 star. However ive been here numerous times and always the service is really poor and clearly they dont care about improving it. Waited ages here (almost 30 mins in the drive through). Then when we order they are out of quite a few things. Then when we eventually get it the orders wrong. Happened time and again since too. And now the food takes so long to come that when it arrives it's stone cold. I'm not going to go here anymore.

Usual fast food but served quickly via the app. Very clean inside and plenty of parking.

Normally, I am waiting for a while for the food, then cold when you receive it

Staff are always nice here. Drive through usually busy but moves quick. Small car park, next to a BP petrol station.

Worst breakfast I’ve ever had at a Mac Donald’s the flatbread was crisps and stale, the hash brown minis tasted like they had been sat there for hours on end. The coffee was good. There was no napkins given, wasn’t offered sugar or anything for the coffee, I don’t require sugar but every other McDonald’s offers you these simple things. Wasted money on food but the birds would still eat it. I tried as I’m not a wasteful person but defo would not recommend a breakfast here!

Very slow, food just piles up and no one packs it’s up

Lately they haven't been refilling drinks (large coffee = half a cup) pita bread with chicken is half empty) they work in no hurry at all. The only nice employee is the man who works in the hall.

Yesterday was fine but when it's busy it's not great service.

spent over £50 for poision, 3 of us with sickness and bad stomachs! And we phoned up to complain and Im extremely angered by how rude their response was. And for that price a refund would have been nice. Hope you learn how to treat customers with respect and how to keep ur food up to standards. Absolutely disgusting. 🤢

This branch takes a lot of care and attention to cleanliness, I've even seen them scrubbing the underside of tables. Great food (for a Mc Donalds) and nice staff

Bun and meet, ketchup only if you asked, tissues also only if you asked. I understand that they hire kids but there should be some kind of standard. Unfortunately this particular McDonald's doesn't have it.

Update. Awful customer service. Apparently can't refund orders made through the app, nor replace orders made through the app even when they've screwed up. Avoid like the plague EDIT - was offered a voucher to "try again". They failed delivery on the first attempt. It's like they're not even trying......

I came in on crutches and was met at the door by a lovely host who made sure I was comfortable and well looked after. His humour, generosity and welcoming nature are a credit to McDonald’s at Benson. Thank you!!

Usual McDonalds fare. Food was good but slow to arrive using table service. Front of house staff very attentive, clearing tables and giving children activity sheets.

Cheap and cheerful food. Always like a sausage McMuffin though

It was a very good place that I visit often for some bugger.

Absolutely horrendous customer service. Stood quietly at the counter and completely ignored by all staff. I did say good morning to one member of staff behind the counter, who just nodded and ignored me. Assistant manager is grumpy and ignorant. No smile, no hello, no courtesy of any sort. Absolutely disgusting. Horrible atmosphere, and other customers were complaining as well. Will never use this McDonald's ever again. Food was thrown in the bag with no care, burger was all over the shop with cheese half out, and then thrown on the counter at me. Appalling and disgusting.

Extremely busy when visiting on the August Bank holiday,with a wheelchair user, staff immediately came to help us outside the line. Got our meals delivered in 5 minutes, and several different staff members came outside to ask if we're alright. Huge thumbs up for their whole team!

Service slow but food good.. chili chicken wrap of the day..

Service and food was as you would expect from a McDonalds. The music speakers needed fixing though as they were playing out and annoying static noise.

Very slow and no table service available on the day I went

I asked for some tap water, it tasted sugary.

Staff were friendly. I did note that nobody wore gloves when handling food. Tongs were used occasionally, but I witnessed several wraps being made with bare hands and not washed between each one. In fact I didn't see anyone wash their hands once. I appreciate it's a fast food outlet, but if you don't have time for simple hygiene, wear gloves.

Quick service and delicious food

Excellent staff there tonight. Spot on.

Only got a half filled coffee cup well short of the 0.3L marker!

We have never never done bad news before on McDonald's before, but this needs to be said now The Service can be fast, but sometimes they look at you thinking Do you wanna get served when you are standing in at a till ? Going out and getting food for work, we shouldn't need to check what we order and take it away but feels like we have to check the food there now and all time we go there always miss out 1 or 2 each item now we order a lot of food and cost a lot money feels like some workers who work there needs to learn how to count the items before putting into the bag to make sure all is there now please start to look and learn

Always check food bag, often wrong items inside

Well good. I can't deny I love a maccers

The hash browns were soaked in fat,maybe the fat isn't hot enough initially?the burger was a bit similar,the coffee wasn't as good as other macdonalds. But I've never seen as much deep cleaning going on.ive visited 3 times and the last time they got it wrong.

Dirty tables bins overflowing and ice cream machine not working. Mc crispy should be called Mc spicy

Something has happened to.your fries and it's not good at all, limp half cooked and revolting, why has this not been picked up on and corrected, not coming back!!!!! 🤮

Big mac never has big mac sauce in it.

Apart from deliveries being put on a cold steel table or cold sideboard, everything is great. When McDonald's starts keeping deliveries heated it will be fine.

It's a fast food restaurant and they are pretty much all the same. The food was hot, the service was pretty good and the restaurant was quite noisy but it was a Friday early evening and full of kids I didn't expect anything else to be honest.

Aaron on the Benson nightshift went above and beyond, extremely polite and professional, a credit to McDonald's

They need to sort out the number of kids and teenagers acting inappropriate in this place, will never come back to this branch as I didn't feel safe

Ordered a cheeseburger with no relish for my granddaughter but they didn't put the cheese in!!!

Took ages for table service and it wasn't particularly busy. And forget part of the order.

Manages to be the worst tasting MacDonald's somehow

The food is always well cooked and not overdone. The staff are friendly. The only downside is sometimes it is understaffed and gets busy.

Lunch time choice, better than the alternative.

Staff are awful. Can’t even put items into a bag - how hard can it be!

Packed the dips but not the nuggets. Very smart staff. When called about the error was told to go into the app and refunding them - when there isn’t even an option for it.

Clean and quick service ot is what you would want from a Maccys

It's mcdonald's!🤷‍♂️ they don't know what service is. To work in a mcdonald's you are totally uneducated and can't even spell service! Food? Let's not go there!

Placed order, no complaints as friendly & helpful Waited 10 mins for food, only one other car waiting with us. Got home & only half my order in the bag 🤬

It’s MacDonalds. They do what they do better than anyone else.

Cold chips! But unusually quiet.

For both drive through and sitting in the food has been hot and fresh and the staff extremely friendly. When sitting in one of the staff came over to check everything was ok and brought our son some activities to do while waiting! We really weren’t expecting this level of service in a McDonald’s. Thank you very much!

Went in for a breakfast wrap and a orange juice, took 20 minutes for them to finally get my order together after I mentioned how long I was waiting, seems they don’t have clue on how to manage orders, with 6 people that have ordered in the same time frame.

This is purely for McDelivery. The staff at branch work very hard and always friendly and never had a problem. McDelivery on the other hand is awful. Food arrives stone cold. Many items missing. You try and phone up and have to spend 30 mins on the phone in a call centre to get a refund. They will not refund delivery even though they failed to deliver correct items. Don't bother with McDelivery in this area as it's very unreliable.

Great service, fresh burgers everytime! It's how McDonald's should be.

No ketchup no bbq sauce no hand dryer in gents. No toilet paper in gents.

Newly opened a couple of weeks ago, staff are very helpful, and go the extra mile to make sure everything runs smoothly. How long will this happen, only time will tell.

Can't wait for summer to sit outside on the newly renovated terrace sipping a Shably. A gem amongst the Surrey Hills.

No one can beat Mcdonalds food 😋 👌 😌 🙃

Got a hot chocolate delivered to me in my car - lazy or what! Awesome

Check your food when taking Away just got home & No garlic bites 🤦🏻‍♂️

Loved it as usual. Caramel pie not great.

Convenient location and fast service.

Drove in. Ordered. Payed. Got food. Just exactly like it should be done

Used the drive thru around 11am yesterday. We were served by a cheerful and friendly young lady with colourful hair who was an absolute credit to McDonald's and customer service.

It was the drive thru, its as you would expect

Food is never hot when using drive through. Have been given a happy meal without a toy in the box!

Sometimes a McDonald's is perfect . We all know it's not healthy but occasionally it hits the spot .

Usual fare, horrendous traffic!

This seems to be the worst McDonalds going. Today, they gave us two lots of fries despite ordering three and the sadest looking wrap we've ever seen. The Coke Zero was absolutely flat as well. Rather disappointed......again.

Good location if you are going between Oxford and Reading, drive through was busy during the evening rush. The road way isn't well laid out so expect a que. Didn't wait long for the order and was eating quick enough.

McDonald's offers a convenient and familiar fast-food experience. The menu variety caters to diverse tastes, and the prices are generally reasonable. The efficiency of service is commendable, ensuring a quick turnaround. However, one aspect to note is that the food occasionally arrives lukewarm. Despite the swift service, temperature consistency seems to be a challenge. This can be disappointing, particularly when expecting a hot meal. It would be great if McDonald's could address this issue to enhance the overall dining experience.

Food took over 10mins to be ready. Had to ask for the jam and butter for my jam muffin. Hand soap dispenser hanging off the wall and the hand dryer didn't work. This McDonald's is possibly one of the worst in the local area

The worst meal at McDonalds I've ever had!! Waiting a ridiculous amount of time for it too.

I’ve never been to this branch and not had to wait a ridiculous amount of time, even at off-peak times ordering basic menu stuff. Save yourself the hassle and go elsewhere.

Marked as open 24 hours on Google and own website but very much closed right now...

Ordered a delivery the main meal missing!! Can't get through they don't answer.... Bad customer service

One of the slowest McDonald's I have ever visited. The meal wasn't as described and missing a few items from the burger. But it filled a gap!

Is this McDonalds on a wind up. Had Some chips and a mc flurry delivered. The chips where quarter full and the mc flurry was half full! Joke

It is what it is. Not having been into one for a while I was surprised at the cost

24 hour should be an hour and 24 mins. That's how long it took for someone to answer the No wonder the rating is 2 star, I think that's a compliment or a staff rating.

Service here is always good and the staff are very friendly and the food well prepared. The manager sorted out an app problem very quickly for me today. I just wish they would stop people who don't have blue badges from parking in the disabled spaces. But was shocked to find this week that their prices are higher than McDonalds Calcot and Reading. E.g. a double sausage and egg meal is £6.29 as against £5.49 in Reading.

The thing I like about McDonald's what separates it from other fast food joints is they bring the food to your table. This location has a nice atmosphere with friendly staff and the food is always served warm and tastes great.

Not using proper buns for burgers

Just another macdonalds. Small car park and drive through was extremely busy.

Car park is ridiculous at lunchtime, with people parking stupidly and causing blockages. There was a near crash this afternoon. Of you order a large, check everything before you leave the drive through as they don’t put large crowd in a large carton.

Standard McDonald's nothing much to say apart from good service and reasonably hot food

It's McDonald's, the food is as expected the line moves relatively consistently it can be a wait.

Very busy but they managed to keep it clean, good job guys! Nice food as always.

Some item missing from my meal. Had to wait in line to get them while the rest of my meal was getting cold !!!

Breakfast I threw in the bin , the muffin was hard and chewy, like it had been sat a while, the hash brown wasn't cooked enough, the coffee is discussing overall very poor I certainly won't be eating at McDonald's again, dry buns , milkshake you can't drink through the straws you need a length of hose pipe, very disappointed

Stopped here for a quick lunch stop. Quite busy but service was good and food/drink was the usual Golden Arches tucker. Staff were friendly and helpful and the site clean and tidy

Macdonalds is a lottery. Food good , food bad. You can't wait ages and the food cold. Fillet ALWAYS over cooked. Food just chucked together. But we still always go.

Wouldn't let us use the toilet.

I just ordered through McDonald’s delivery app and missing items but they can do refund if you don’t go in the store plus they hung up while I been talking.

Was served by the most cheery guy going which we stan. The cheesy garlic bites were perfectly cooked and the milkshakes so flavourful!! Perfect for a little night drive

Food wasn't great. Fries were luke warm and upon getting our food in the waiting bay they had not given us our drinks and mcflurry. Upon going back in only got drinks as hadn't realised they hadn't given us the mcflurry. By this point had left the bay and there was no parking left so decided to leave the mcflurry but was very disappointed as service here is normally great but today just seemed like something had gone downhill.

Nice and quiet when visited. Staff efficient and quick

Lovely fresh fillet of fish. 5 stars. My regular spot. Miss sitting down here. Best place for nice warm food and treats. Chilli Cheese Bite's.

Great place all McDonalds are almost similar