McDonald's in Newcastle upon Tyne - Phone Number, Reservations, Reviews

Avoid this place like the plague, they always get the order wrong! This is the last time I'll be visiting. I've lost count of how many times we've visited and they've left things we've ordered out of the bag. The lady who runs the franchise could not care less and didn't respond to my attempt to contact her the last time I complained. The duty manager, Tom I think his name was, was also disinterested. And, let's face it, the food at McDonald's is always junk and this place is no different.

Gosforth Park McDonalds is the by far worst in the Newcastle area. Having lived in Gosforth for 8 years I have found the best McDonalds are at West Denton or Kingston Park, which are cleaner and have more consistent food quality. Gosforth Park is reliably poor in terns of quality of food and staff competence. Last visit was 7:30 pm on 13 August. BBQ Quarter Pounder burger was cold, with no salad or vegetables. I didn't expect it to look like the slick marketing photo, but I did expect it to at least be warm and contain something other than two cold, dry, meat patties. Gosforth Park is usually bad, but this is the last time they will disappoint me with their poor food preparation & service. On the plus side, the fries were hot and properly salted.

Was actually going to the Coop to get food and beer when wife said she fancied a McDonalds. I had a Big Tasty meal, she had a McChicken sandwich meal. The touch screen menu thing didn’t print a receipt, so had no idea which was our order. Process of elimination we worked it out. Took aaaaaaaaaaages for the food to come - and there was only 1 other person in the queue. Problem is all the Just Eat orders and drive through orders seem to get priority. Also saw the burgers go on a tray and there was clearly no fries ready - so they burgers were going to be cold waiting for fries. Sure enough, cold burgers and scalding hot fries. As for “Big Tasty” - sure it was big. Tasty? Nah. The burger just didn’t taste of anything. Bland. Definitely not worth 845 calories or the price - these things are awful compared to Five Guys or a decent burger place like Fat Hippo. If it’s not fast, and it doesn’t taste good, and it’s not warm, and it’s expensive - what’s the USP? The “restaurant” is also awful - constant beeps from the kitchen makes you feel like you’re dining in an A&E department. Dreadful place.

Very slow service. Nearly 20 mins from placing order to receiving food despite being the only customer in the restaurant. Maybe the drive through would have been quicker .

This is our local McDonald's and we visit maybe once or twice a month. No issues with the food, up to the usual cheap / cheerful generic McDonald's standard, but I have a major problem with the drive through service. We always use the drive through and I can honestly say in the last 7 visits, this one included, not once have they got the order right! There's always something missing. This time it was a burger. In the past it has been fries, sauces and more. One one occasion we ordered 4 meals and my wife's entire meal was missing. We didn't realise this until we got home so I had to drive back, queue for a second time and wait for the food. Meaning when I got home my own food was cold. Threre's another McDonald's at Kingston Park which we also use and we've not had an issue once. We now check our order every time before we leave the Gosforth drive through, it's that bad.

Incompetent doesn’t begin to explain the staff here. Have ordered in store, via drive through, via pickup, via just eat. ON EVERY occasion, they’ve messed up. Missing items, cold food, drivers not turning up, coffee split all over food. Given them 10+ chances and every time they fail! Use the Kingston park on instead, save yourself the hassle!!

For Naj at gosforth McDonald’s drive thru. Had a lovely and super friendly young man take my order on the drive through tonight, he was a sweetheart. I had a nightmare order and will admit I was a nightmare customer and he made my night with a quick laugh smile and banter which made me want to take him home and keep him 😂 naj you are fantastic! Keep up the great work and wonderful customer service! Never change! X

I really don’t want to even give them a rate tbh The customer service is ludicrous and really needs to improve I have never been to a McDonald’s that the staff talk customers like they are rubbish on your shoe We tried to order McFlurrys but got told they didn’t have them even though they were giving other customers McFlurrys Our food was freezing like it had been sat there for a while there was a dark hair in our food I have worked within a McDonald’s but have never felt like this I understand some times it can get busy but it was dead and also a Monday evening I will never return here that’s for sure I rang the restaurant up they did apologise and said they would have a word but I don’t see how that will change anything at all tbh but ok I wish I could just get my money I spent there back

I have ordered before and one time there was an issue when I ordered from JustEat where the driver dropped my food so we obviously couldn't eat food from the floor. The driver took the food back so I got a refund but I still had to pay for delivery. So, anyway I ordered our meal today from Uber eats. It's Sunday so I expect to wait for the order to leave the restaurant, no problem. Then, I get notified that the food is on its way and the driver has 1 stop before he gets to us, no problem. I'm waiting a while so I look at the map and the driver is in Wideopen which is about 10 minutes north of the Mcdonald's restaurant. We are about 12 minutes south of the restaurant. My problem is why are the staff at mcdonalds putting my meal in the same delivery as an area 22 minutes away from me. Our food was cold, obviously, and difficult to eat. The delivery is nearly £5 and the food isn't that cheap. I could have got some Chinese or Indian food for around the same price and they aren't usually cheap. Not happy. Just thought I'd share this experience in case someone wants to order delivery from the South Gosforth restaurant. I have never had an issue with the taste of burgers or any other food or drinks from the restaurant before. The restaurant just doesn't seem to know how to route deliveries if they are sending food to addresses quite far apart. When Mcdonald's food is cold I don't like it. The taste is gone. Like eating cardboard.

Used the drive through and placed a food order. Drove to the window to collect the food and almost instantly the lady handed the drinks over, immediately followed by a bag of food. “There’s your food” she said as she handed it over. I drove home to find they’d literally given me only the fries that went with the four meals! I was furious. It’s not the first time this restaurant has handed me an incomplete order. I should have known better and checked it before driving off. They’d not given me a receipt either. I drove back, went through the drive through again and after messing me around for 5 minutes they gave me the order. This time I did check it. Good job I did as there was two packets of fries missing!

I don’t know why I bother with this place, once again food poor quality and hair on my Hash Brown! App deleted and definitely no more

We waited over an hour and a half for our order which was cancelled with no explanation. Appalling service and a total foul up between McDonalds and Just Eat.

This place is really good I have ordered in the past and they haven’t gave the right items but apart from that it’s really delicious and good quality also only a 1 minute drive from me and 5 min walk!

Deeply disappointed today with the meals we ordered, the fries were not cooked and some even raw, the burgers were as dry as sticks and as tough as old shoe leather. I requested salsa with my mozzarella sticks however I didn’t receive any. This is the second time I have had a disastrous meal and I will absolutely not be wasting my money here again

The two staff on the shop floor were unbelievably rude with the lady even commenting “why is everyone thick today?” She went on to say she would take her time clearing a table to purposely make an elderly gentleman wait longer and the young lad was just barking orders at customers!! If these two are the best choice to put customer facing what on earth is in the kitchen? Then to top it all off couldn’t even get my order right 🤷‍♂️, avoid this place at all costs 👍

Just been to this outlet. Not only can the guy on the microphone not communicate in any way at all, the clerk on the payment window was absent without leave. Nobody there. I drove to the next window to be told I'd have to go...

Miserable buggers work here. Covid restrictions are now normal, can’t be helped, fair enough. More than happy to abide by Covid rules. BUT the guy on the door is the rudest lad I’ve ever met… he even followed me to the toilet? Someone’s given him...

Due to be delivered at 18:50pm food was sat their cold and awaiting a driver no driver was assigned and food was sitting their getting cold. Why give a time and then be well over an hour to let me know the status that your...

Only use as a last response, and forgot how bad this restaurant is. As per the norm food cold! If this is McDonalds quality it really is a rip off

Breakfast was good, hot and tasty, but the next night I popped in for an evening take out and, although the meal was served in extra fast time. it was cold on eating. I guess the burgers had been sitting around for a while waiting...

The Byker store is usually ok but tonight it was appalling Cold cheeseburgers drenched in ketchup Cold cheese bites Chicken wrap had 2 pieces of chicken stuffed in the bottom of the wrap Fries were Luke warm and had a massive ginger hair in them Gone down hill .... total waste of money Food put together by a drunk?

Treated my team to an impromptu team lunch and we had a fab time. Solomon was an awesome host making us all smile with his kindness, first class customer service and hard work. McDonalds food rarely lives long in the memory, but we still remember...

Used twice during a four day stay in the area. Quick , clean and convenient. My wife and I stayed close by at the Travelodge so it was only a hop skip and jump away.

It always amazes me that every take away meal we order from this establishment is at best luke warm. Quality is appalling, and have definitely learnt lesson and will not be returning.

Went to this little gem of a McDonald’s after playing golf as it was just outside. Definitely one of the best McDonald’s in the country, the McFlurry was the best I’ve ever had! My friends said the chips were on point too. Overall 5/5 would...

Asked for the vegan options and was offered an egg sandwich. I asked for a black coffee and was given a latte. Argh. Very annoying.

After a party and you get the munchies its good to go here with alll your mates and have a good time

I am asked to park up every single time i visit this McDonalds. I questioned this once and was told that this was not a fast food restaurant but a family run business.????? I once visited and was waiting at the payment window when a...

I went to Gosforth McDonalds for the first time and probably last. After I waited 15 MINUTES for my order to be ready I asked a member of the staff when will be my order ready as I'm waiting for 15 minutes now. She said...

Después de comprar dos sundaes de fresa a través de la unidad, un joven nos trató de atrapar una mosca en un vaso de papel y usar la palabra f.

This is not an isolated incident, every order I get from this McDonalds is always luke warm. I won’t be using again

Not a frequent visitor to McDonalds but this one is local and handy for a quick bite to eat. Make sure you check your order as on more than one occasion, our order has had items missing.

good drive-through or sit in with the grand-kids. not a lover of macds myself but the grand-kids love it. Easy to get to and cheap.

¡Evita este McDonald's a toda costa! Comí dos hamburguesas dobles de queso y terminé con intoxicación alimentaria severa. Los pedí por la noche, así que parece que pensaron que habían hecho las hamburguesas más temprano ese día y los dejé sentados por mucho más tiempo de lo que se suponía que debían estar, envié un correo electrónico al consejo y a McDonald's para informarles y McDonald's no pudo. Incluso me molestaré en volver a hablarme. La hamburguesa estaba helada cuando lo conseguí, ¡nunca más desperdiciaré mi dinero en sus productos!

a lot of money has been spent in modernizing the building but the place is still drafty and cold. I have in the past complained about the temperature but to no avail. There is something drastically wrong with the heating system.

My order when received was mediocre at best, fries were hot, burger was not which considering the wait was surprising, sorry McDonalds for me as I found it dry and tasteless

Handy if you are at the racecourse as located just outside Gosforth Park boundaries. Small restaurant area and double ordering space for drive thru. You know what you get!

Nos metimos en una taza de té para usar el Internet ya que no pudimos ir a nuestra conexión móvil para trabajar.

Forgive me for another review of this Mcdonalds Gosforth but I have to tell you a little story. My son and I drove up on a whim into the drive through ordered 2 Mcflurrys, a milkshake, a Big Mac meal and I said to the guy 12 chicken nuggets please to which he replied sorry we can't do that sir we only sell portions of 6, 9 and 20. We laughed and I jovially confronted him at the next desk and he repeated the exact same answer, whoosh! Straight over his head, bless him. Still one of the best Mcdonalds though.

This is an above average McDonalds compared to others I have been in. The staff are polite with good customer service, although sometimes service can be slow when busy. It is clean and well maintained.

No sé que emplea el personal aquí pero los estándares son mucho más altos que el típico McDonald's, comida rápida, educado personal y muy limpio. hace que el sonido un poco como los viejos días antes del McDonalds dieron displicentes?