McDonald's in Newcastle upon Tyne

All the time I come at this McDonald's the employees always take at least 20 min no matter what you are ordered. Always gives you very cold fries never ever got a tissue. Night shift it is a joke. If you can not work at nights then might as well close it.

I ordered a caramel late and it came cold, I went to tell them and they made another one, it took a while too and guess what?

Stale chips. You always wait forever for your food at this restaurant too!!

I bought a chicken share box and 4 bbq dips and large fries , it came to just shy of £13 which is more expensive than my local Indian or Chinese or fish n chip restaurant. I waited several minutes for my order so I thought great freshly cooked , I took it out to my car and started on the fries right away only to find they were cold and like rubber , I ate one of the chicken nuggets and they were excellent freshly cooked and hot , the chicken selects however were cold and so rubbery I couldn't even bite them . APPALLING!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

unprofessionals and rude customers service and food was so messy no clean At alot.

Food fine, had to wait in car park for food to be delivered to the car, long wait

Order has been wrong so many times I've stopped using this place

Sadly the worst McDonald's I have ever had the misfortune to visit. Wasn't busy. Food took over twenty minutes to arrive. Burgers were cold and like rubber. Coffee was cold. Staff member totally uninterested in my request for hot food. Reply was that's the way we serve them. Visit at your peril and waste your hard earned money

The SLOWEST McDonald's drive through in the north east. Not sure what the hell is going on at this McDonald's but I am still sat in the drive through queue 15 minutes after I placed my order.. Longest wait EVER

Consistently disappointing, no matter how you try to order. Eat in, drive-thru, park and collect, Uber Eats — it’s always a test of patience. Today’s Uber Eats order: over an hour’s wait (I’m five minutes away), now onto the third driver, and I’m fully expecting cold chips when it finally arrives. Eating in isn’t much better — the wait times make you wonder if they’re cooking everything from scratch. Park and collect? I once waited 40 minutes before my order disappeared from the app, leaving me awkwardly proving I’d paid. You have to admire the consistency, at least — it’s reliably chaotic every time.

Avoid drive Thru order ! !! You won't get your full order , I ordered last time meal, and I got only fries and drink again. This is the worst McDonalds in area .

Just like any other normal McDonald's.

Worst McDonald’s in the North East, constantly cancel uber eats orders and send the wrong items. The wait for food in shop and by uber eats is ridiculous. Hands down the most frustrating place to get food from

2 Chicken nuggets missing. Cheese burger was cold. I am seeking Legal Advice

Stephen at McDonald’s truly went above and beyond during my visit! From the moment I walked in, he greeted me with a warm smile and positive energy that instantly made my day better. He was incredibly efficient, kind, and attentive to every detail of my order. It’s rare to see someone take so much pride in their work, especially in such a fast-paced environment, but Stephen handled it all with professionalism and a great attitude. He’s a true asset to the team, and I hope he gets the recognition he deserves. Keep up the amazing work, Stephen!

Poor restaurant, staff need more training since they seem to forget to actually pack the food and management clearly don’t know how to deal with complaints

Avoid. Place gets far too busy, which obviously isn’t the fault of the staff, however it forces long wait times. Used the drive thru and was forced to pull into a bay and wait over half an hour for the food. Also isn’t the first time this has happened either, I’d rather go to a McDonald’s further away if I really wanted one

Absolutely the worst McDonald’s for delivery drivers. As an Uber driver, I’ve been to many locations — and this one is by far the most frustrating. Orders are never ready on time. I regularly wait 20-30 minutes (sometimes even longer), which is unacceptable and a complete waste of time. I’ve had to cancel pickups more than once because I simply can’t afford to sit around waiting endlessly. To make it worse, the staff often ignore you completely. No urgency, no courtesy — just standing around talking while drivers are left hanging. This place clearly doesn't care about delivery efficiency or professionalism. If I could give zero stars, I would.

Every single time I try to order from this place through Uber Eats, the experience is a disaster. Orders constantly get cancelled—not because of the driver, but because McDonald’s themselves cancels them. And when the orders do go through, the drivers end up waiting forever because the staff takes an eternity to make the food. I’ve literally had to wait until the 6th or 7th driver picks up the order because all the others give up after waiting too long. And it’s not just the delivery experience. I’ve been to this location in person, and it’s just as bad. The employees stand around talking, moving slowly, and clearly don’t care about service. It’s like they’re actively trying to be inefficient. No urgency, no customer focus, just chaos and delay. If you’re thinking of ordering from here—don’t. Save yourself the headache and pick a different location. This one clearly doesn’t care about doing their job properly.

Would give it no stars if I could waiting an hour to collect a kids happy meal and burger absolute joke, customer service was awful manager was nothing but Ignorant, Whole thing is just absolute shambles

the pop was nowhere near full, disgraceful

Nice food and on time and hot food thank you all and the driver

I ordered today but food missing and wrong order and i try to contact them and they can’t reply to me very disappointed

MY ORDER WAS NOT DELIVERED!!!!!

It didn’t arrive. I messaged the driver to tell him he was on the wrong street and he still delivered it to the wrong address knowing he was in the wrong place! I’m awaiting a refund

useless delivery service all ways messing my orders up

no milkshakes, no selects, but i was still charged for them!

food was cold when it arrived, went in the bin to be honest. not the couriers fault but deffo MacDonalds

The shop took nearly an hour to process my order would of been quicker going somewhere that makes it from scratch as freezing and rubbish by time it came the poor drivers must spend all the time waiting in McDonald’s for the orders

Kids loved it , I hated it , personal preference

I ordered a medium oasis and a small coke and medium coke but when my order arrived it was a small and medium oasis instead of a small coke

Delivery driver was lovely and apologised for the late delivery. Food arrived so cold it had to be reheated.

The expected delivery time kept going down 1 or 2 mins then up 5 so as you can tell the food was cold and the McFlurrys were liquid

0 stars if I could.. this mcdonalds needs shut down, honestly think they must of played football with me double cheeseburger and no salad in me wrap🤔 the touchscreen tabs for kids to play wouldn't dare let my kid touch them dry boogies welded to the screens not to mention ya could see the coating of grease on them and the ment to be for kids to use.. pffft dirty rotten people that's all I can say that must not understand hygiene.

Order was not delivered at all ! Absolutely disgrace

So late . Chips stale and cold. Orders at 9.15 delivered at 10.45 (stated 20-30 min delivery ) . Driver then drive around my estate in circles even though I had my location pinned.

food alright but forgot about the sauce I paid for

My order was never delivered I want a full refund

All sauces I paid for didn’t get delivered and both burgers were cold

food ordered at 0730 for 0830 turned up at 1030 and was ice cold. driver lied about ringing and blamed restaurant. also tried to blame me for not answering a door when he turned up at my back gate no where near door

We haven't received our order Ne5 1js 15 and don't know what to do.

Food is freezing cold so had to bin all of it

Delivered someone's else's order

food turned up cold, cold chips and slightly warm burger, clearly been stood on counter for ages. The order time 25-30 mins according to app, took 45 mins to turn up.

ordered 8.43pm came 23.12pm everything freezing cold would think been stored in fridge all drinks half full as all over bag

Delivered to the wrong address, no code has clearly been used

Chicken nuggets were cold and soggy

Yet again no sauces, don’t know how they can forget them every time when it’s all wrote down for them. Also ordered a chilli cheese burger and got sent a normal one. They really need to start checking orders properly because every time there is an issue with something.

Had to wait ages in the drive through. Then as always asked to park up. No bays to park up as all the delivery drivers we using them. Chips were cold and not even half full. No toys for the Minecraft meal. Also really dangerous driving in and out due to delivery drivers

We had to reject the food as the drink had spilled all over the food and it was inedible

Was rubbish got fries and a drink not my full order

Don’t know why anyone bothers to order from here, the food is consistently stone cold, this surely needs investigated as it’s unsafe for it to be cooked down in sweaty paper bags

2hrs late, missing items, items that did arrive were stone cold!! Rang the restaurant about missing items, and the ‘manager’ had an awful attitude. Didn’t apologise for missing items, just said ‘the machine broke 5 mins ago, nothing we can do’ all well and good if we hadnt ordered 2 hrs prior and been told it was on route with the courier when we had rang 20 minutes earlier. Manager stated staff member who said that ‘must have went home’ but not his problem. Awful food, awful customer service

Really fast delivery and the courier was very kind and polite

apsolutely ridiculous service! gave me the total wrong order and gave me somebody else’s food.

Was not even delivered so how can the app say it was! Waited over 2 hours with 83yr old mum!

Very unacceptable. Ordered at 6:25pm and my food decided to show up at 8:35pm after I tried to cancel it multiple times. My 9 year old son sat waiting for his tea because of the sheer incompetence this place has. I ordered the same food from Kingston Park and within 20 minutes my food was on it's way. Ridiculous and vile this restaurant is. They don't even answer the phone whatsoever not take customer satisfaction seriously. Delivery driver from Kingston Park just said he avoids West Denton.

My food did not show up I ordered at 18:16 and now it is 20:49 and the app is showing it has been delivered but it hasn’t

Extremely slow service at this McDonald’s—both staff and management seem untrained and inefficient. Long wait times even when it’s not busy, and no sense of urgency. They seriously need extra training to improve their work and customer service skills. Worst McDonald’s experience I’ve had.

freezing cold second time now wasted over 40 pound

food was absolutely freezing chips were cold to touch and so was burger milkshake was placed in a bag no holder so it was swashed

Just left my food on the floor in door step cold

Marked as delivered but never turned up with my food absolute joke!!!!

Always have to wait way too long, most employees are very rude and ignore you a lot. Always messaged up nearly every single food order somehow

food arrived had to heat it in microwave stone cold

Without a doubt, West Denton McDonald’s is one of the worst. Slow service, food’s either cold or overcooked and you can guarantee they’ll have got the order wrong. I can’t remember the last time we ordered and they got everything right. There’s always either sauces missing, food items missing or customisations that are incorrect.

Food came freezing I payed for stormzy meal large only fries and ice cream had arrived

Extra Egg missing on both muffin meals

Missing a drink a fruit shot and large fries

Great service for a change, big step up from my last order

Sent bottle water instead of drinks ordered not happ wont order again

credit to the delivery guy MacDonald's give him the wrong order he took it back and went out of his way to go back get correct order hats off to him thank you so much 🙂

she'll in the egg mcmuffin. no syrup so my child didn't her pancakes the free wrap did not come. only thing was I ate the hash brown

ordered large oasis, it did come in a large cup however it was only half filled

I didn’t receive chips with my order

I waited for my order but didn’t actually receive it

Yet again worst mc Donald's waited 45mins for a big mac and it was cold with chips!!

Literally only 2 items from below was delivered rest was not they should let the drivers check the bags or the driver took a bag

Missing items and stone cold food

Did not receive my order driver kept it what a disgrace

Meal was freezing cold and only half the order arrived. Furious

Shocking. Took 20 mins for two double cheese burgers and I’m not exaggerating ordered at 16:59 got the food at 17:21 and it was cold! Will never go there again

Friendly delivery driver arrived on time very polite, food was all good the correct food arrived

appalling how do I complain...I had to go to the shop and pick it up myself then my order was wrong .

My food was freezing cold. My driver had an attitude to me and i want some money back

it was ok but there was no dip in the bag

Mcchicken sandwich and Big Mac was missing,

Did not get my order!!!! Driver went wrong address!!!!

waited ages for order when it arrived the bag was soaked he said no drink spilled all over.

took almost 3 hours and was freezing when arrived

Appalling! Almost 2 hours to deliver, I could have walked in less than 5 minutes, if I'd not had sleeping children! Kept changing delivery time. No option to cancel and nobody answering the phone... Diabolical customer service. West Denton branch is within a doubt the worst McDonald's I've ever experienced, GLOBALLY!

Took over an hour for delivery food came cold and missing half the items

I had a mouthful of drink left after the bag was soaked through of the drink being on its side it was all over everything was soaking

Wrong order. People working should take care of these things.

Food was warm, delivery was on time, overall good service

Wrong food delivered & cold , driver not interested , said sorry & drove off , had to order again , waiting on refund , this is not the 1st time aswell

Oder kept on being pushed back saying it was waiting on it being prepared, then when it arrived, it come freezing cold, only thing that was alright was the chicken strips, the burger, fries and cheese dippers were stone cold. Don’t know how this is even possible if the whole reason the oder was pushed back was due to it being prepared it was far from just cooked. Worst oder iv ever had.

DO NOT ORDER FOR DELIVERY. Takes soo long. Missing items.

You did not deliver my food and left a pregnant women starving I want my women back

The delivery driver was outstanding McDonald’s sent wrong order and he went back straight away and rectified it McDonald’s are disgustingly but well done to your delivery driver he deserves a medal