McDonald's in Newcastle upon Tyne

Stephen at McDonald’s truly went above and beyond during my visit! From the moment I walked in, he greeted me with a warm smile and positive energy that instantly made my day better. He was incredibly efficient, kind, and attentive to every detail of my order. It’s rare to see someone take so much pride in their work, especially in such a fast-paced environment, but Stephen handled it all with professionalism and a great attitude. He’s a true asset to the team, and I hope he gets the recognition he deserves. Keep up the amazing work, Stephen!

Poor restaurant, staff need more training since they seem to forget to actually pack the food and management clearly don’t know how to deal with complaints

Avoid. Place gets far too busy, which obviously isn’t the fault of the staff, however it forces long wait times. Used the drive thru and was forced to pull into a bay and wait over half an hour for the food. Also isn’t the first time this has happened either, I’d rather go to a McDonald’s further away if I really wanted one

Absolutely the worst McDonald’s for delivery drivers. As an Uber driver, I’ve been to many locations — and this one is by far the most frustrating. Orders are never ready on time. I regularly wait 20-30 minutes (sometimes even longer), which is unacceptable and a complete waste of time. I’ve had to cancel pickups more than once because I simply can’t afford to sit around waiting endlessly. To make it worse, the staff often ignore you completely. No urgency, no courtesy — just standing around talking while drivers are left hanging. This place clearly doesn't care about delivery efficiency or professionalism. If I could give zero stars, I would.

Every single time I try to order from this place through Uber Eats, the experience is a disaster. Orders constantly get cancelled—not because of the driver, but because McDonald’s themselves cancels them. And when the orders do go through, the drivers end up waiting forever because the staff takes an eternity to make the food. I’ve literally had to wait until the 6th or 7th driver picks up the order because all the others give up after waiting too long. And it’s not just the delivery experience. I’ve been to this location in person, and it’s just as bad. The employees stand around talking, moving slowly, and clearly don’t care about service. It’s like they’re actively trying to be inefficient. No urgency, no customer focus, just chaos and delay. If you’re thinking of ordering from here—don’t. Save yourself the headache and pick a different location. This one clearly doesn’t care about doing their job properly.

Would give it no stars if I could waiting an hour to collect a kids happy meal and burger absolute joke, customer service was awful manager was nothing but Ignorant, Whole thing is just absolute shambles

The slowest mcdonalds in Newcastle.

the pop was nowhere near full, disgraceful

Nice food and on time and hot food thank you all and the driver

MY ORDER WAS NOT DELIVERED!!!!!

I ordered today but food missing and wrong order and i try to contact them and they can’t reply to me very disappointed

It didn’t arrive. I messaged the driver to tell him he was on the wrong street and he still delivered it to the wrong address knowing he was in the wrong place! I’m awaiting a refund

no milkshakes, no selects, but i was still charged for them!

useless delivery service all ways messing my orders up

food was cold when it arrived, went in the bin to be honest. not the couriers fault but deffo MacDonalds

The shop took nearly an hour to process my order would of been quicker going somewhere that makes it from scratch as freezing and rubbish by time it came the poor drivers must spend all the time waiting in McDonald’s for the orders

Kids loved it , I hated it , personal preference

Delivery driver was lovely and apologised for the late delivery. Food arrived so cold it had to be reheated.

I ordered a medium oasis and a small coke and medium coke but when my order arrived it was a small and medium oasis instead of a small coke

Order was not delivered at all ! Absolutely disgrace

The expected delivery time kept going down 1 or 2 mins then up 5 so as you can tell the food was cold and the McFlurrys were liquid

0 stars if I could.. this mcdonalds needs shut down, honestly think they must of played football with me double cheeseburger and no salad in me wrap🤔 the touchscreen tabs for kids to play wouldn't dare let my kid touch them dry boogies welded to the screens not to mention ya could see the coating of grease on them and the ment to be for kids to use.. pffft dirty rotten people that's all I can say that must not understand hygiene.

food alright but forgot about the sauce I paid for

So late . Chips stale and cold. Orders at 9.15 delivered at 10.45 (stated 20-30 min delivery ) . Driver then drive around my estate in circles even though I had my location pinned.

All sauces I paid for didn’t get delivered and both burgers were cold

My order was never delivered I want a full refund

We haven't received our order Ne5 1js 15 and don't know what to do.

food ordered at 0730 for 0830 turned up at 1030 and was ice cold. driver lied about ringing and blamed restaurant. also tried to blame me for not answering a door when he turned up at my back gate no where near door

Food is freezing cold so had to bin all of it

food turned up cold, cold chips and slightly warm burger, clearly been stood on counter for ages. The order time 25-30 mins according to app, took 45 mins to turn up.

Delivered someone's else's order

Had to wait ages in the drive through. Then as always asked to park up. No bays to park up as all the delivery drivers we using them. Chips were cold and not even half full. No toys for the Minecraft meal. Also really dangerous driving in and out due to delivery drivers

ordered 8.43pm came 23.12pm everything freezing cold would think been stored in fridge all drinks half full as all over bag

We had to reject the food as the drink had spilled all over the food and it was inedible

Delivered to the wrong address, no code has clearly been used

Yet again no sauces, don’t know how they can forget them every time when it’s all wrote down for them. Also ordered a chilli cheese burger and got sent a normal one. They really need to start checking orders properly because every time there is an issue with something.

Chicken nuggets were cold and soggy

Was rubbish got fries and a drink not my full order

2hrs late, missing items, items that did arrive were stone cold!! Rang the restaurant about missing items, and the ‘manager’ had an awful attitude. Didn’t apologise for missing items, just said ‘the machine broke 5 mins ago, nothing we can do’ all well and good if we hadnt ordered 2 hrs prior and been told it was on route with the courier when we had rang 20 minutes earlier. Manager stated staff member who said that ‘must have went home’ but not his problem. Awful food, awful customer service

Don’t know why anyone bothers to order from here, the food is consistently stone cold, this surely needs investigated as it’s unsafe for it to be cooked down in sweaty paper bags

Really fast delivery and the courier was very kind and polite

apsolutely ridiculous service! gave me the total wrong order and gave me somebody else’s food.

Was not even delivered so how can the app say it was! Waited over 2 hours with 83yr old mum!

Extremely slow service at this McDonald’s—both staff and management seem untrained and inefficient. Long wait times even when it’s not busy, and no sense of urgency. They seriously need extra training to improve their work and customer service skills. Worst McDonald’s experience I’ve had.

Very unacceptable. Ordered at 6:25pm and my food decided to show up at 8:35pm after I tried to cancel it multiple times. My 9 year old son sat waiting for his tea because of the sheer incompetence this place has. I ordered the same food from Kingston Park and within 20 minutes my food was on it's way. Ridiculous and vile this restaurant is. They don't even answer the phone whatsoever not take customer satisfaction seriously. Delivery driver from Kingston Park just said he avoids West Denton.

My food did not show up I ordered at 18:16 and now it is 20:49 and the app is showing it has been delivered but it hasn’t

food was absolutely freezing chips were cold to touch and so was burger milkshake was placed in a bag no holder so it was swashed

Marked as delivered but never turned up with my food absolute joke!!!!

freezing cold second time now wasted over 40 pound

Just left my food on the floor in door step cold

Always have to wait way too long, most employees are very rude and ignore you a lot. Always messaged up nearly every single food order somehow

Food came freezing I payed for stormzy meal large only fries and ice cream had arrived

food arrived had to heat it in microwave stone cold

Without a doubt, West Denton McDonald’s is one of the worst. Slow service, food’s either cold or overcooked and you can guarantee they’ll have got the order wrong. I can’t remember the last time we ordered and they got everything right. There’s always either sauces missing, food items missing or customisations that are incorrect.

Extra Egg missing on both muffin meals

Missing a drink a fruit shot and large fries

Great service for a change, big step up from my last order

Sent bottle water instead of drinks ordered not happ wont order again

credit to the delivery guy MacDonald's give him the wrong order he took it back and went out of his way to go back get correct order hats off to him thank you so much 🙂

she'll in the egg mcmuffin. no syrup so my child didn't her pancakes the free wrap did not come. only thing was I ate the hash brown

ordered large oasis, it did come in a large cup however it was only half filled

I didn’t receive chips with my order

Yet again worst mc Donald's waited 45mins for a big mac and it was cold with chips!!

Literally only 2 items from below was delivered rest was not they should let the drivers check the bags or the driver took a bag

I waited for my order but didn’t actually receive it

Meal was freezing cold and only half the order arrived. Furious

Friendly delivery driver arrived on time very polite, food was all good the correct food arrived

Shocking. Took 20 mins for two double cheese burgers and I’m not exaggerating ordered at 16:59 got the food at 17:21 and it was cold! Will never go there again

Did not receive my order driver kept it what a disgrace

Missing items and stone cold food

My food was freezing cold. My driver had an attitude to me and i want some money back

I had a mouthful of drink left after the bag was soaked through of the drink being on its side it was all over everything was soaking

Took over an hour for delivery food came cold and missing half the items

took almost 3 hours and was freezing when arrived

Appalling! Almost 2 hours to deliver, I could have walked in less than 5 minutes, if I'd not had sleeping children! Kept changing delivery time. No option to cancel and nobody answering the phone... Diabolical customer service. West Denton branch is within a doubt the worst McDonald's I've ever experienced, GLOBALLY!

appalling how do I complain...I had to go to the shop and pick it up myself then my order was wrong .

Did not get my order!!!! Driver went wrong address!!!!

waited ages for order when it arrived the bag was soaked he said no drink spilled all over.

Mcchicken sandwich and Big Mac was missing,

it was ok but there was no dip in the bag

Wrong order. People working should take care of these things.

Oder kept on being pushed back saying it was waiting on it being prepared, then when it arrived, it come freezing cold, only thing that was alright was the chicken strips, the burger, fries and cheese dippers were stone cold. Don’t know how this is even possible if the whole reason the oder was pushed back was due to it being prepared it was far from just cooked. Worst oder iv ever had.

Wrong food delivered & cold , driver not interested , said sorry & drove off , had to order again , waiting on refund , this is not the 1st time aswell

DO NOT ORDER FOR DELIVERY. Takes soo long. Missing items.

Food was warm, delivery was on time, overall good service

You did not deliver my food and left a pregnant women starving I want my women back

The delivery driver was outstanding McDonald’s sent wrong order and he went back straight away and rectified it McDonald’s are disgustingly but well done to your delivery driver he deserves a medal

Ordered breakfast at 07:10 to be delivered at 08:15 but did not receive it till 08:45 food was warm though. But still not the point!

There were items missing upon delivery not happy at all when it was kids food

missing chips, freezing cold food.

There were no sauces with the food they didn’t put them in so made the meal dry

Was very stone cold shocking about this

Ordered a family meal & only received the burgers & NO chips very disappointed with the courier as he told me to take only 1 bag of food when it should of been both bags

McDonald’s is one of the most recognizable fast-food chains in the world, known for its consistency, affordability, and quick service. Whether you’re grabbing a quick bite on the go or sitting in for a casual meal, McDonald’s offers a familiar menu with classic items like the Big Mac, McNuggets, and fries. One of its biggest strengths is convenience—drive-thrus, mobile ordering, and 24-hour locations make it an easy choice for a fast meal. The food quality is generally reliable, though it’s not exactly gourmet. Some locations can vary in freshness, especially with fries, which are best when hot and crispy. The burgers are decent but not as flavorful as some newer fast-food competitors. Pricing is reasonable, especially with deals and value menus, though prices have crept up in recent years. Service can be hit or miss depending on how busy the location is. Overall, McDonald’s is great for quick and familiar fast food, but it’s not the best option if you’re looking for high-quality or particularly healthy meals.

food was lovely apart from missing part of me oder a mayo chicken berga and a dobble chease berga it baffils me how theay carnt folow whats on a screen

could never give 5 stars for the food it's always just lukewarm, but if you want hot go and get it yourself and eat in. having it delivered is same as you taking away to eat at home, ot will always be lukewarm or cold by the time you get there. Much improved though from previous orders and nice friendly delivery driver.

The food was cold no sauce or straws

Every time I order there is either food missing or the complete wrong items get delivered. It’s not that hard to read the order. I don’t understand how this keeps happening. I even rang up to tell them. Food was delivered and the bag was opened.

Food freezing cold. Burgers all messy in boxers/ wrappers. Main food package all ripped

I don't find the dip in bag ( garlic , sweet chilli and ketchup)