McDonald's in Harrogate

Great delivery guy-food hot and perfect, best I’ve had for ages!!!

food was a disappointment ordered my burger with only ketchup and relieved onions, this is a hazard incase I was allergic to onions, I am not but orders are customised for a reason!!

got no hashbrown with muffins x

Coffee all over half empty and cold all over ice cream. All food freezing

For about the 4th time half of my order was missing. This time it was my daughters birthday treat

Missing half the burger looked like someone had taken a bite out of it

Drive thru, made me think? I I looked it up, the term is associated with something called fast food meaning prompt service. During my 42 minute experience waiting for a Big Mac I listened to Christmas songs and reflecting on life, even answered a cold call and listened to the wonderful offers/intentions they had for my pension, I surmised that this is not a drive thru, it’s more arrive, park and wait and watch life pass you by. Service is something that is no longer considered a priority and definitely a failing of the chain……customers before profit, no customers = no profit….

food took forever to come and was missing 2 fries and cold

the map didn't show my correct address but the driver got the order straight to me, thanks to the driver

spent nearly £50 for the chips to be soggy and the burgers cold

good food, ordered in the touchscreens and paid via cash. food was hot and not a long wait for it either

I’ve had mixed experiences at this McDonald’s, and unfortunately my most recent visit left a lot to be desired. The food was cold and tasted off, almost like it had been sitting out for hours. It lacked the freshness and quality you’d expect, even from a fast food chain. It’s frustrating when you’re paying for something quick and convenient but end up with a meal that feels subpar. That said, it’s not always like this. I’ve been here on other occasions when they’ve gotten it right—the food was hot, fresh, and exactly what you’d hope from McDonald’s. The inconsistency is the main issue. It’s hit-or-miss depending on the day, which makes it hard to know what kind of experience you’ll get. I really hope they can work on being more consistent with food quality, and freshness moving forward. Also they really need to clean the restaurant, it’s filthy, especially the toilets.

my order didn't arrive till 2 hours after I ordered it. the delivery took about 45 minuits. when my food arrived my drink had fully leaked all over the food. it wasnt edible at all and there was no drink left because it had all leaked

Avoid when busy! If it's busy odds are your order could be wrong. Watch out for cold things. Order custom. Otherwise if you go in avoid busy times as it feels like it teleports you to a rough part of Doncaster. Does not have the charm of a retro USA Mcdonalds. (Sad the McDonald's diners never made it to the UK!) Hopefully as upper management changes they will make McDonald's great agian.

Not sure why but this Knaresborough McDonald's is always great quality. Always has been. It's always a treat knowing I'm not having any of the York ones which are often poor quality, when everything should be the same! Always pop in when driving past 🤤

I ordered my food to be delivered at 8:05 it didn't arrive until 9 and there was bits missing from the order, have had trouble in the past but this is the last straw, won't be ordering again.

Ordered hashbrown along with egg muffin and regular latte but received pineapple and egg muffin and latte. That custom service manager lady acted like she hates me and refused to change!

Just had our food delivered, the fries boxes were only half full and cold. Really dissapointing , not worth the money

I ordered a crispy chicken burger with bacon when I got home and opened it. I was very disappointed as only got the chicken burger in the bun, no bacon or anything. And my partner got a double cheese burger and he also got no filling. We was very disappointed. We couldn't eat them as very dry.

It's not as good as Ripon McDonald's. Always longer to wait, order is always a bit iffy on whether the special variances get done and my real big bear is there is nowhere really to park up nice to have your snack except a busy car park. Oh yes and watch the drive thru exit. It's very busy and quite dangerous to turn right.

Delivered to 2 other places, over 30 min wait. Asked driver and lied and said it was only 5 min and come straight from macdonalds. Food early warm and missing food.

Absolutely horrific service - threw the food at us, everything in the bag was a mess - couldn't see what was what in the bag and then it turns out the missed half the order. Absolute knobs

Got drive through to take home, they forgot a whole big mac, there was only 3 burgers on the order. No ice in the coke. People were lovely tho. Rubbish

I've ordered numerous off times before and never had a problem with my address but this time it came up on the wrong street which delayed the time and food was flat cold

took about 2 hours to come and when it got here the food was cold!!!

Tracked the driver who detoured 8 miles prior to my delivery. Food is stone cold. SCAMMERS

Coke spilt over food. Driver said will get a full tefund

Didn’t get my fruit bag or chicken mayo

multiple items missing unfortunately 😞

Just to provide some context, we got a takeout. This place always forgets food. MAIN PARTS OF FOOD. THEY FORGOT ALL OF MY WRAP. Very disappointing. They forgot a whole 20 chicken nuggets, mixed up drinks. SHE IS ALLERGIC TO THE DRINK THEY GAVE HER. Trying to kill her? I understand that sometimes mistakes are made but this is too far. THEY DID IT AGAIN. As I was writing this, she looked at her milkshake and yet again they’ve mixed it up. SHE IS ALLERGIC!!!!!

Slowest fast food ever. 40 minutes. I could cook it and eat it myself quicker.

Right up there with the worst of maccies drive thru's. Shocking service.

Lovely food service and atmosphere

drink was spilled all over the bag it was in only a mouth full left in the. container

It's McDonald's, need I say more?

We tried the McDonald's on a retail park just outside Harrogate. Absolutely awful. Cold food which was thrown together. We normally like McDonald's but this outlet was truly dire.

Food was delivered on time and hot and correct 😊. The delivery man was friendly as always.

Waited ages and I mean ages for two burgers. Nothing special just very slow. I actually wrote this review while waiting.

Just called for some drinks. In drive through. Staff cannot be bothered at all. I know there on basic wages but come on. No ice in drink. No fizz and warm coke. Just what I wanted NOT. Won't be going back

Food was freezing meals missing not happy

food was stone cold on arrival

Good food relaxed environment clean.

As usual only half the order in the bag so won't use again !

Ordered TWO - 2 - sausage egg McMuffin meals and only one sandwich delivered. Absolutely rubbish.

I never actually got my food I messaged to see if he could find it and no response and proceeded to say it was delivered

Food was early but still cold. Not the first time. Also screwed up my order previously and sent someone else's family meal.

My review is that this place is: consistently terrible! How the people concerned have managed to 'hold on' to this McDonald's Franchise for so long is completely beyond me. The breakfasts are awful - the muffins are not sufficiently defrosted enough and are rock hard with the same chuck missing everytime, the sausage is burnt, the egg 🤮 frequently having shell in it, the hash browns are soaking in fat and the cappuccino resembles a cup of mud with spital on top! The bacon and cheese flatbread tastes like cardboard (probably is)., and dont even get me started on the wraps that are executed with the same lacklustre effort. The famous Big Mac is thrown together (and presumably kicked around the floor) with far too much lettuce, big mac sauce anywhere but on/in the burger itself and the fries are never cooked properly, generally soggy and cold, salt anyone?! You are also incapable of serving a nice tasting beverage - from a machine!! You have to check the syrup levels!!! and good luck trying to order a milkshake. "Machine's broken." Napkins, extra sauce?" Apparently not, then?! And the staff....🙄 with the slim exception of one or two - these people really don't give a flying crap about you ordering - "What you want?" the quality of the food, your customer satisfaction or experience. The staff get there, work their shift, and are out of there (doubt they even eat the food!) No, "Have a nice day!" offered up here. Avoid this place! Do not waste your hard earned money. You will be disappointed - guaranteed! Drive further to Wetherby Services if needs must! You would think 'the McDonald's quality control people' from this global multi-billion dollar company would be trying to protect their product and brand in this little corner of Yorkshire......evidently not! Sort it out! Just when there have been glimmers of hope and improvement on the horizon (the American or Canadian Manager guy who briefly showed up, but disappeared again, the decent, hard-working, polite eastern European staff additions). But no, true to form, as it's been for years here.....poor, rubbish, disappointing, why do we keep giving you chance, after chance? Every other McDonald's we have visited in the entire world is better than you! Thanks a lot for consistently wrecking our McDonald's experience. 🤢😩😡

Good delivery but not happy asked for sauces with chicken share box nothing given, also added extra cheese on burger none added what's the point having the option to buy if you do get it. May as well just rob the money.

Fries missing from my order . Everytime o order there is something missing it’s ridiculous. Very unhappy customer and and kids

every time I order from here I always am missing some food not happy

I ordered 3 hash browns and it says on my order that I only got one when I didn’t

Have ordered from McDonalds on a couple of occasions before today and it’s been fine - today however was not . The food arrived cold - it was to be delivered less than a mile away so in theory would not have lost that much heat in that distance even with a drop off before us which makes me think the food was cold before the courier picked it up. I expect a little better from McDonalds!

no sauces ordered 20 nuggets and mozzarella dipper box. food cold

Some of my order didn’t turn up

Food was cold, delivery was set for 11.50 came at 12.40

Absolutely disgusted that my food never arrived left the restaurant and was delivered straight away! Never again will I use just eat!!

Missing items, 3 out of 5! Painful

Splendid food and a splendid delivery driver.

you still need to pay my money back

Ordered 2 meals and I only got my drinks

no straw, no sauce and food is cold

Shocking half my order missing, kids happy meal box’s all split & all chips fallen out, paid almost £10 for a Philly stack meal came with no drink @ no fries. Everything was clap cold. How do you mess an order up when it’s all there in writing for you ??? absolutely infuriated

delivery time kept changing, and then some of my order was missing

Sent us someone else’s order after over an hours wait! Furious and we’re all starving, won’t answer the phone either now breakfast is closed

An excellent McDonald's. Clean and well organised. Staff are very friendly and helpful.

No dips again that’s are supposed to come with the dippers !!!

Best McDonald’s wrap I’ve had recently, also very clean. Better than most McDonald’s.

wrong order delivered to us then had to reorder what we wanted, when it came 35 minutes later it was cold and no straws or sauces given. no care taken on the order even when they knew it was a re order due to rubbish delivery. customer care horrendous

Food was over 45 mins late and stone cold waste of money in end cuz no one would eat it

It was OK.. it need more by the tables when you sit.special with a person .the chairs need to be higher not low down.the restrooms need be alot cleaner

Ordered 3 large grimishakes and gave us medium, I’d like my money back

Always good. I'm not sure why hot chocolate was not available. 🤐

Was quite happy with the service from your workers

Drive through takes ages. The staff did some weird comments why I was driving on the other site.

Same as many other Macdonalds... I like the burgers, but making one that looks even remotely like the advertised picture seems to be beyond the skillset on site 🤣 given the web orders, delivery options and drive through, the phrase 'fast food' is a bit lost if you actually go inside to order... But it's a Macdonalds, same as any other and you know what you're getting from the get go!

This knaresborough Mac Donald’s has to be one of the worst for continuously getting the orders wrong. Not just myself as I am local to the area but friends and family find this also. If I order a bacon roll meal with brown sauce it will come with red. If I order pancakes it will come with no syrup if I order fries they will be barely warm and not fresh and hot. It’s not a case of you can just ask them to change the order, if you take away to have at home and find the order is wrong AGAIN 😡 it’s not allways convenient to get back and wait in another queue to get what you orderd in the first place!!!!

missing two of the meals and the rest was cold

Delivery guy is nice, missing food and chips are cold which is just restaurants fault.

Absolutely 10/10 this time. When it all works, it work’s REALLY WELL

the order was great nice meal hot and the driver was nice 👍

Several items missing from order no straws for drinks happens all the time lately at McDonald’s orders don’t seem to be done properly at all

Made an order that included and apple pie and two large chips. Received a promo piece and missing one chips

Staffs attitude to customer is very bad.

The manager was so attentive and friendly sorted out a problem we had with the app and was just really lovely

All 4 dips were missing from our order. This was not the first time something was missing from our order as every time we order something from here they forget part of our order!

Ordered a happy meal a big mac meal with shake and a nugget meal with coke. Rhe chicken nugget happy meal was a burger happy meal the shake was liquid jot the usual frozen loveliness and fries cold. I did mention at rhe time and got treated with well we are busy.

wrong order and told to take it by courier but not my order!! refund please

What I received was lovely. My Mcmuffin was missing the egg though...no note in the bag to apologise it was missing...also only half on the bottom muffin... Everything else lovely.

overall ok, but why ask for a delivery time when it's always extended?

food order delivered to wrong address

can't follow simple instructions

If you're disabled, don't go. The disabled space (1 only) is as far as you could get from the door and requires you to negotiate 2 roadways to get in.

Grilled chicken salad - appauling 2 tiny pieces of chicken 3" x 1" a load of old lettuce 3 slice of cucumber and 2 slice of tomato. Looked nothing like the photo where the chicken filled the box

Came hot 👏. The only thing no golden syrup again with the porridge!!

Has anyone had any issues with fraud or card skimming after going to this McDonald’s the one in knaresborough in the north

Decent place to have food with family and friends

When you order a special offer, you would expect all the items to be included, the squad burger deal was missing the 1/4lb cheeseburger ordered. The chips were cold as well.

The mayo chicken was ok but the bun was flat as a pancake and burnt on insides, shocking quality.

Ordered double Big Mac and got a double cheeseburger instead. Not very happy. Complained thinking I could get a refund but was given a credit to my just eat account. Not pleased.

The staff don't really know what they are doing there scanner wasn't working with the app and I asked them basic questions and they couldn't answer them! One lass just stood blank when I was wondering what was going on with the order. Not going to lie only went there as they had a promotion on for there 50th but could get the offer as machine wouldn't scan and got told that they just can't give me something for free. Also dumped my chips upside down in the bag after all off that 🙃 Amazing service guys thankyou 😂😂 The experience was an Average at best