McDonald's in Harrogate

ordered a iced drink which came half full when i asked the assistant to full it up he asked the manager who told me tthat it was the machine which filled the cusps automaticley then at work my collegue orderd on and it was over filled not great service

Atrocious experience, service was slow and rude, items were put of stock and the whole process took far too long

Slapped together burger. Inedible.

Ordered 2 quarter pounders, one without onions, mustard etc, but both came the same. Had to check when paying as 1 item looked missing as I pulled away from ordering screen, so had to correct order. Used McDonald’s less over last 12 months for similar issues, service is generally poor now more frequently. Usually no napkins, no sauce with chicken strips etc.

I have no issues to complaint about food or anything but the service I received at 7 pm from the lady in the drive through is really awful. Just called in for some chips. When doing the order asked the gent that my kids wanted all the sauces as thats what they were asking. No issues. The lady in the window shared no concerns either. When i recieved my kids chips i asked the lady for sauces requested ... this lady was too busy chatting with her colleagues and advised we are not entitled to sauces as we did not ordered meals?!?! After all the years going to mcdonalds this is the first time I've heard of it...

It's a very busy Macdonalds, food was a bit bland and squashed!

Useless useless employees, food took 20 minutes, not all items were delivered, waited at counter for an additional 10, because no one is able to do their jobs. If you’re in a rush, don’t bother. Rude staff, incompetent staff, do not go if you value your time, sanity, or warm food.

Missing orders still awaiting response

Order didn’t include the main bit of the happy meal… had to cook our child a new meal and the rest of the food went cold while doing so. Seems to be a recurring problem with this McDonald’s. Does anyone check orders contain everything before packaging it up?

It’s not good to eat, there’s no cooking, and it’s flat, so I have to eat no matter what.

Delivery time kept changing food cold and McFlurry was melted and was inedible

My McFlurry was not delivered the only reason I haven’t ask for it to be delivered is because it’s 10:30 pm and can’t be bothered to wait another hour

Went for breakfast. Clean, nice staff, food was all very hot and fresh.

Nice place first time used food good kids happy table service very quick

ordered double sausage and egg mcmuffin with no egg and extra bacon. ended up with a bacon and cheese butty

Food was cold yet again and the fries were like chewing on rubber

Your typical McDonald's... you know what you are getting and how much for

Every time I place a big order half of what I order doesn’t arrive and I’m paying for stuff I don’t even receive!!

exactly on time, 100% correct and hot! driver was a nice bloke too.

Porridge was cold and no jam! or spoon! Everything else was good

great experience easy to pick a meal ordered it and it came on time food was lovely chips could of been a bit warmer but nice meal 😁

Can’t even deliver the right things!!!

pancakes rubbery and cold. KNIFE AND FORK USELESS

The wrap was cold and missing the egg!

Not good unfortunately. Went over a week ago, ordered plain burger as part of order. They said 'cheeseburger', we said no plain burger please. We ended up with a cheese burger which we can't eat. Tried to phone and email for refund, no reponse. Went again, asked for plain burger, they said 'cheese burger' again we said no, they said they will put through as cheese burger with no cheese. Got meal with 'no cheese' sticker on it...but once home found it it is full of cheese. No way to get a refund or contact the store. So check your order very carefully before leaving.

Delivered 30 minutes later than scheduled. McDonald’s fault. Not the driver. Food was cold. Chicken nuggets, mcchicken sandwich and chips resembled a cold piece of cardboard.

Very good very yummy very nice very hot

Staffs attitude to customer is very bad.

Food was cold and chewy. I can see from the ticket on the bag it was prepared an hour before it was delivered. Delivery was over an hour after order was placed.

One of the burgers was missing and the food was cold.

Missing items as usual. Cold food

Hot food on time with polite driver 10/10!

1st visit ever to a mc Donald never again, qued inside for 40 mins to place an order as didn't want to use machines, too old for that. Awfully service

Lovely service, toilet smelled like cat’s piss, interesting design of a burger, but very tasty tho. Wonderful experience.

Not my order not happy want a full refund now

Went through drive thru. Took a while but had very nice food !

Yet another time where some of my food was missing.

everything that was delivered was delicious and hot. I ordered a roll and got the wrap!!

No straw, happy not even in the box! Burgers looked liked they’d been sat on

Incomplete order when we spent £77 weeks are missing items very unhappy and the food that arrived was cold

Josh was magnificent and a real credit to McD

best yet - 100% accurate, hot and on time. thanks!

The extras were missing which was incredibly disappointing after a late delivery

The apple pies were good, however, the mcflurries tasted as though it hadn't been cleaned properly, like old sour milk....

Clean place. Service is very good. The times we went it was quiet

My order was Missing All the Fries to each meal an order

Awful. The two meals we ordered both came without chips and then the cheeseburger in the happy meal for my 5 year old was smothered in chilli sauce and jalapeños but wrapped as a normal cheeseburger. So one child with nothing but a drink and a burning mouth and 1 child with chicken strips and a drink. Called to complain and “there’s nothing they can do”. Absolutely shocking.

Order missing items again seems to be a regular occurance

Didn’t receive all the food I ordered

I was missing the hash browns from my order, apart from that all was 👍.

It's McDs! The order arrived quickly, correct and neatly assembled with care on the tray.

I love waiting 25 minutes for cold fries and the wrong burger

I got a bacon roll not a breakfast roll

We ordered 5 meals through the app. Only 3 got delivered and the rest was freezing. Called the restaurant who refused to help and said contact uber. Uber have refused to deal with the matter so in short McDonald and uber have defrauded us.

food ordered at 5.43pm. It's now 8.18 and I'm still waiting for it. 2.5 hours is totally unacceptable.

Well proportioned and laid out branch. Timely service. Well kept.

Visited in the early hours of the morning. Seating available. Staff friendly. Plenty of choice.

pre ordered for 17.20, came at 17.45, not good when you want to go out, had just 10 mins to eat.

The food was totally cold it wasn't edible. I will have to cook now unfortunately I received 3 pound refund absolutely shocking

Delivered to wrong house never got my order

Terrible only ordered 3 meals, missed the happy meal and chicken sandwich

Absolutely what I needed today. It was delicious and hot. Thank you.

My order was missing items and it’s starting to feel like this happens every time

It is a ok McDonald's.. food a lot better then the US

Two drinks and mc flurry missing from order. Now have to re order and pay an extra £3.90 delivery charge plus £0.99 service charge just to get the drinks and desert.

Freshest McDonald’s I’ve ever had

Again no hash browns... If this happens just put fries on

spot on, accurate and bang on time. delivery driver was very polite as well!

left food outside without letting me know

Asked for sauces and no pickles it came with them on

Absolutely shocking a burger missing out of my Big Mac my sons food is cold no acceptable

Chips missing and burger was cold

Food was cold when arrived even though i live 5 minutes away from the restaurant

Got a mcChicken sandwich no chicken

Ordered at 11:30, the food did not arrive until 13:15. Kept checking my order progress on the app and it kept getting pushed back. Very poor service, not happy at all.

Always items missing from my order, this time I got no chips with any of my meals!!!

Wrong items sent and no option to have them replaced. Left with no tea 😫

Great delivery guy-food hot and perfect, best I’ve had for ages!!!

food was a disappointment ordered my burger with only ketchup and relieved onions, this is a hazard incase I was allergic to onions, I am not but orders are customised for a reason!!

got no hashbrown with muffins x

Coffee all over half empty and cold all over ice cream. All food freezing

For about the 4th time half of my order was missing. This time it was my daughters birthday treat

Drive thru, made me think? I I looked it up, the term is associated with something called fast food meaning prompt service. During my 42 minute experience waiting for a Big Mac I listened to Christmas songs and reflecting on life, even answered a cold call and listened to the wonderful offers/intentions they had for my pension, I surmised that this is not a drive thru, it’s more arrive, park and wait and watch life pass you by. Service is something that is no longer considered a priority and definitely a failing of the chain……customers before profit, no customers = no profit….

Missing half the burger looked like someone had taken a bite out of it

food took forever to come and was missing 2 fries and cold

spent nearly £50 for the chips to be soggy and the burgers cold

the map didn't show my correct address but the driver got the order straight to me, thanks to the driver

good food, ordered in the touchscreens and paid via cash. food was hot and not a long wait for it either

I’ve had mixed experiences at this McDonald’s, and unfortunately my most recent visit left a lot to be desired. The food was cold and tasted off, almost like it had been sitting out for hours. It lacked the freshness and quality you’d expect, even from a fast food chain. It’s frustrating when you’re paying for something quick and convenient but end up with a meal that feels subpar. That said, it’s not always like this. I’ve been here on other occasions when they’ve gotten it right—the food was hot, fresh, and exactly what you’d hope from McDonald’s. The inconsistency is the main issue. It’s hit-or-miss depending on the day, which makes it hard to know what kind of experience you’ll get. I really hope they can work on being more consistent with food quality, and freshness moving forward. Also they really need to clean the restaurant, it’s filthy, especially the toilets.

my order didn't arrive till 2 hours after I ordered it. the delivery took about 45 minuits. when my food arrived my drink had fully leaked all over the food. it wasnt edible at all and there was no drink left because it had all leaked

Avoid when busy! If it's busy odds are your order could be wrong. Watch out for cold things. Order custom. Otherwise if you go in avoid busy times as it feels like it teleports you to a rough part of Doncaster. Does not have the charm of a retro USA Mcdonalds. (Sad the McDonald's diners never made it to the UK!) Hopefully as upper management changes they will make McDonald's great agian.

Not sure why but this Knaresborough McDonald's is always great quality. Always has been. It's always a treat knowing I'm not having any of the York ones which are often poor quality, when everything should be the same! Always pop in when driving past 🤤

I ordered my food to be delivered at 8:05 it didn't arrive until 9 and there was bits missing from the order, have had trouble in the past but this is the last straw, won't be ordering again.

Ordered hashbrown along with egg muffin and regular latte but received pineapple and egg muffin and latte. That custom service manager lady acted like she hates me and refused to change!

Just had our food delivered, the fries boxes were only half full and cold. Really dissapointing , not worth the money

I ordered a crispy chicken burger with bacon when I got home and opened it. I was very disappointed as only got the chicken burger in the bun, no bacon or anything. And my partner got a double cheese burger and he also got no filling. We was very disappointed. We couldn't eat them as very dry.

It's not as good as Ripon McDonald's. Always longer to wait, order is always a bit iffy on whether the special variances get done and my real big bear is there is nowhere really to park up nice to have your snack except a busy car park. Oh yes and watch the drive thru exit. It's very busy and quite dangerous to turn right.

Delivered to 2 other places, over 30 min wait. Asked driver and lied and said it was only 5 min and come straight from macdonalds. Food early warm and missing food.

Absolutely horrific service - threw the food at us, everything in the bag was a mess - couldn't see what was what in the bag and then it turns out the missed half the order. Absolute knobs

I've ordered numerous off times before and never had a problem with my address but this time it came up on the wrong street which delayed the time and food was flat cold