McDonald's in Harrogate

Just to provide some context, we got a takeout. This place always forgets food. MAIN PARTS OF FOOD. THEY FORGOT ALL OF MY WRAP. Very disappointing. They forgot a whole 20 chicken nuggets, mixed up drinks. SHE IS ALLERGIC TO THE DRINK THEY GAVE HER. Trying to kill her? I understand that sometimes mistakes are made but this is too far. THEY DID IT AGAIN. As I was writing this, she looked at her milkshake and yet again they’ve mixed it up. SHE IS ALLERGIC!!!!!

food was stone cold on arrival

Good food relaxed environment clean.

As usual only half the order in the bag so won't use again !

Ordered TWO - 2 - sausage egg McMuffin meals and only one sandwich delivered. Absolutely rubbish.

I never actually got my food I messaged to see if he could find it and no response and proceeded to say it was delivered

Food was early but still cold. Not the first time. Also screwed up my order previously and sent someone else's family meal.

Good delivery but not happy asked for sauces with chicken share box nothing given, also added extra cheese on burger none added what's the point having the option to buy if you do get it. May as well just rob the money.

My review is that this place is: consistently terrible! How the people concerned have managed to 'hold on' to this McDonald's Franchise for so long is completely beyond me. The breakfasts are awful - the muffins are not sufficiently defrosted enough and are rock hard with the same chuck missing everytime, the sausage is burnt, the egg 🤮 frequently having shell in it, the hash browns are soaking in fat and the cappuccino resembles a cup of mud with spital on top! The bacon and cheese flatbread tastes like cardboard (probably is)., and dont even get me started on the wraps that are executed with the same lacklustre effort. The famous Big Mac is thrown together (and presumably kicked around the floor) with far too much lettuce, big mac sauce anywhere but on/in the burger itself and the fries are never cooked properly, generally soggy and cold, salt anyone?! You are also incapable of serving a nice tasting beverage - from a machine!! You have to check the syrup levels!!! and good luck trying to order a milkshake. "Machine's broken." Napkins, extra sauce?" Apparently not, then?! And the staff....🙄 with the slim exception of one or two - these people really don't give a flying crap about you ordering - "What you want?" the quality of the food, your customer satisfaction or experience. The staff get there, work their shift, and are out of there (doubt they even eat the food!) No, "Have a nice day!" offered up here. Avoid this place! Do not waste your hard earned money. You will be disappointed - guaranteed! Drive further to Wetherby Services if needs must! You would think 'the McDonald's quality control people' from this global multi-billion dollar company would be trying to protect their product and brand in this little corner of Yorkshire......evidently not! Sort it out! Just when there have been glimmers of hope and improvement on the horizon (the American or Canadian Manager guy who briefly showed up, but disappeared again, the decent, hard-working, polite eastern European staff additions). But no, true to form, as it's been for years here.....poor, rubbish, disappointing, why do we keep giving you chance, after chance? Every other McDonald's we have visited in the entire world is better than you! Thanks a lot for consistently wrecking our McDonald's experience. 🤢😩😡

Fries missing from my order . Everytime o order there is something missing it’s ridiculous. Very unhappy customer and and kids

every time I order from here I always am missing some food not happy

Have ordered from McDonalds on a couple of occasions before today and it’s been fine - today however was not . The food arrived cold - it was to be delivered less than a mile away so in theory would not have lost that much heat in that distance even with a drop off before us which makes me think the food was cold before the courier picked it up. I expect a little better from McDonalds!

I ordered 3 hash browns and it says on my order that I only got one when I didn’t

no sauces ordered 20 nuggets and mozzarella dipper box. food cold

Some of my order didn’t turn up

Food was cold, delivery was set for 11.50 came at 12.40

Absolutely disgusted that my food never arrived left the restaurant and was delivered straight away! Never again will I use just eat!!

Missing items, 3 out of 5! Painful

Splendid food and a splendid delivery driver.

you still need to pay my money back

no straw, no sauce and food is cold

Ordered 2 meals and I only got my drinks

Shocking half my order missing, kids happy meal box’s all split & all chips fallen out, paid almost £10 for a Philly stack meal came with no drink @ no fries. Everything was clap cold. How do you mess an order up when it’s all there in writing for you ??? absolutely infuriated

delivery time kept changing, and then some of my order was missing

Sent us someone else’s order after over an hours wait! Furious and we’re all starving, won’t answer the phone either now breakfast is closed

No dips again that’s are supposed to come with the dippers !!!

An excellent McDonald's. Clean and well organised. Staff are very friendly and helpful.

Best McDonald’s wrap I’ve had recently, also very clean. Better than most McDonald’s.

Food was over 45 mins late and stone cold waste of money in end cuz no one would eat it

wrong order delivered to us then had to reorder what we wanted, when it came 35 minutes later it was cold and no straws or sauces given. no care taken on the order even when they knew it was a re order due to rubbish delivery. customer care horrendous

It was OK.. it need more by the tables when you sit.special with a person .the chairs need to be higher not low down.the restrooms need be alot cleaner

Ordered 3 large grimishakes and gave us medium, I’d like my money back

Was quite happy with the service from your workers

Always good. I'm not sure why hot chocolate was not available. 🤐

Drive through takes ages. The staff did some weird comments why I was driving on the other site.

Same as many other Macdonalds... I like the burgers, but making one that looks even remotely like the advertised picture seems to be beyond the skillset on site 🤣 given the web orders, delivery options and drive through, the phrase 'fast food' is a bit lost if you actually go inside to order... But it's a Macdonalds, same as any other and you know what you're getting from the get go!

This knaresborough Mac Donald’s has to be one of the worst for continuously getting the orders wrong. Not just myself as I am local to the area but friends and family find this also. If I order a bacon roll meal with brown sauce it will come with red. If I order pancakes it will come with no syrup if I order fries they will be barely warm and not fresh and hot. It’s not a case of you can just ask them to change the order, if you take away to have at home and find the order is wrong AGAIN 😡 it’s not allways convenient to get back and wait in another queue to get what you orderd in the first place!!!!

missing two of the meals and the rest was cold

Delivery guy is nice, missing food and chips are cold which is just restaurants fault.

Absolutely 10/10 this time. When it all works, it work’s REALLY WELL

the order was great nice meal hot and the driver was nice 👍

Several items missing from order no straws for drinks happens all the time lately at McDonald’s orders don’t seem to be done properly at all

Made an order that included and apple pie and two large chips. Received a promo piece and missing one chips

Staffs attitude to customer is very bad.

The manager was so attentive and friendly sorted out a problem we had with the app and was just really lovely

All 4 dips were missing from our order. This was not the first time something was missing from our order as every time we order something from here they forget part of our order!

Ordered a happy meal a big mac meal with shake and a nugget meal with coke. Rhe chicken nugget happy meal was a burger happy meal the shake was liquid jot the usual frozen loveliness and fries cold. I did mention at rhe time and got treated with well we are busy.

wrong order and told to take it by courier but not my order!! refund please

What I received was lovely. My Mcmuffin was missing the egg though...no note in the bag to apologise it was missing...also only half on the bottom muffin... Everything else lovely.

overall ok, but why ask for a delivery time when it's always extended?

food order delivered to wrong address

can't follow simple instructions

If you're disabled, don't go. The disabled space (1 only) is as far as you could get from the door and requires you to negotiate 2 roadways to get in.

Grilled chicken salad - appauling 2 tiny pieces of chicken 3" x 1" a load of old lettuce 3 slice of cucumber and 2 slice of tomato. Looked nothing like the photo where the chicken filled the box

Came hot 👏. The only thing no golden syrup again with the porridge!!

Decent place to have food with family and friends

Has anyone had any issues with fraud or card skimming after going to this McDonald’s the one in knaresborough in the north

When you order a special offer, you would expect all the items to be included, the squad burger deal was missing the 1/4lb cheeseburger ordered. The chips were cold as well.

The mayo chicken was ok but the bun was flat as a pancake and burnt on insides, shocking quality.

Ordered double Big Mac and got a double cheeseburger instead. Not very happy. Complained thinking I could get a refund but was given a credit to my just eat account. Not pleased.

The staff don't really know what they are doing there scanner wasn't working with the app and I asked them basic questions and they couldn't answer them! One lass just stood blank when I was wondering what was going on with the order. Not going to lie only went there as they had a promotion on for there 50th but could get the offer as machine wouldn't scan and got told that they just can't give me something for free. Also dumped my chips upside down in the bag after all off that 🙃 Amazing service guys thankyou 😂😂 The experience was an Average at best

Food stone cold. At a guess the driver waited for other orders after our order was ready as estimated delivery time increases over and over again after being notified food was out for delivery. Dips missing from order

Quick and good service as always

I requested one of the chicken burgers to be plain with no sauce or lettuce. Also there were no dips. Not happy really.

food order spot on and hot, but a lot later than ordered; it's peak time so I get it but everything else was spot on. delivery driver very friendly and polite.

Very busy took a while to get served but maybe wrong time and near to Leeds Bradford airport

Driver was exceptional. Quick and great communication

forgot my chips. like how do you forget chips????

It was a late night visit, half of the sitting area was cleaned and closed, the other half was full of young people.....goodness me what a mess the made,but the workers have been very helpful to us and let us have a seat in a clean area. Thank you all McDonald's workers for putting up with awful humans day by day.

Took over an hour and the food was cold

Meal delivered on time. Good value.

Missed 2 happy meals from order that only had them and one other meal! No promotional boxes as advertised.. expensive for the lack of things they do right.

driver was a nice guy and very friendly

Had to get dips and go back with cold fries kinda waste of time using drive through when having to go back In to get missed items and replace cold items

Absolutely discusting , over 1.5 hours and it came cold

The food never arrived and the money has been taken. Absolutely fuming want the order or money back in my bank elsewhere

Food stone cold and drink spilt everywhere

Everything went okay untill I got my food half of it was missing

He was the most kind gentleman ever and we had a lovely conversation!!!

Why prepare food for it to go cold when there is no driver for half an hour after it is made!!

Ordered using mobile app only to get there to then be ignored for 20 minutes.

Two items missing, only got refunded one of them. All the McFlurrys melted. Don’t offer to deliver ice cream if you don’t have a way to keep it frozen. Chips were all cold. Won’t order again. Just eat not interested in helping with issues.

food never came. was never delivered like it days. was lied to! cheated of money and time and spirit

Food not delivered and app is absolutely useless

Only got a take out but it was banging

MY MUM DIDNT GET ANY FOOD WHEN WE BOUGHT 2 MEALS NO DRINK AND IT COST HER £21 NOT HAPPY MCDONALD'S JEEZ LISTEN BETTER

last 2 orders have been missing all the burgers only delivering fries and drinks also lasy order was missing receipts. First order claim was successful, second order they are refusing to refund over £20 of items. Will not be using again.

Knaresborough McDonald's got wrong order and no apology while waiting three other incorrect orders

Every time I order from McDonald’s there’s always something missing

On this occasion they got the order wrong and the pop had no flovour just soda water

everything was absolutly cold, mushed together and wrong items delivered, was dosgusting that i spent my hard earned money on this trash. please never go through delivery for mcdonalds. it will only dissapoint

Burger was cold and sauce was exploded in the bag

The manager that served me at around 00:30am today was very polite, efficient and professional. Clean store, quick service & a friendly smile. People are always quick to criticise but never to compliment. Credit where credit is due.

Flippin delicious. Slapped down a double sausage and egg McMuffin with 2 hash brown chasers. Feel like some boy sending that on a Monday morning. I would like to thank the team and driver. Muchos Gracias!

Request no egg as allergic but came with egg. Couldn't eat any off it. Refund please

Chips were cold . How can you you delivery on push bike . Food goes cold

The only thing missing from the order were our dips.

Nuggets and chips were a bit soggy but delivery was on time and the special instructions were followed well!

No dips included whatsoever even though they were on my order, so disappointed delivery driver was great as usual

Order is never right. Ordered from here maybe 10 times and they've missed at least one item off it on 4 occasions - not acceptable.