KFC in Harrogate

Called in this afternoon for a very basic zinger burger.4 or 5 staff doing naff behind the counter, was told that I had to order via a machine in the corner. What's happened to customer service??? walked out the door and ordered a lovely sausage and chips from Portside chippy. Via an actual person. How unique. Last time I'll ever step foot in KFC.

Cold, chips were soggy and chicken pc was greasy.

Not had a KFC for years.... it was really nice. delivered on time and hot.

Order showed delivered when I hadn’t received the order, ridiculous

1 hr wait time and food was cold

The order was not delivered despite it saying on the app it was , we have not received the order?

I said corn on cob and received gravy

Chicken and skin was dry and chips soggy

So many times happened to order through just-eat.co.uk then waited 30min the order is cancelled...

we ordered food at 17.50 it arrived at 19 .35 we ordered the 14 piece party bucket . when we opened the bucket of chicken there was 11x drumsticks out of the 14 pieces of chicken . thought it would arrived quicker with so many legs. very tasty though .

Went to KFC and ordered a burger meal the burger was made by a tattooed female staff with nail extensions can I ask the manager is this allowed, isn't against the food hygiene policy?

food was very poor quality as a result of being two hours late. unacceptable and puts me off using the app again because this is the second time it has happened

Dry overcooked chicken chips very cold first time ever ordered and will be last! Not impressed at all complete waste of money !

Food missing it was not delivered yet it said delivered on Just eat and customer went to bed with an empty stomach

After an hour I tried to cancel and order from a different restaurant :-(

The order was not delivered!. I have screenshot at 9.20pm saying the order was still being prepared

Driver followed instructions / the food was a bit early which wasn’t an issue but the chips were undercooked !

portions very small especially the fries

Was absolutely terrible fries were rock solid spicy chicken wings tasted of nothing and the chicken was rubbery

Delicious and hot. Thank you 😊

Turned up over an hour after I had ordered and was cold

Half the Uber eats order was missing and all arrived cold. How hard to get one kids meal and one adults right. The contact number doesn’t connect either

There isn't a restaurant at this KFC but service was quick and staff very friendly

3 pieces of chicken missing from a 12 piece boneless box. Very disappointed.

Got my order completely wrong I ordered my food and someone else’s arrived aswell as the chips were cold and soggy when we got them please do yourself and save your money do not go here absolute disgrace

Took almost 90 minutes, and food was cold and dry. Polite delivery driver but dreadful delivery time.

up to usual high standards they set themselves for quality of food and service nice driver1 I am hard of hearing and treated with kindness and understanding

Chips where all soggy and some pieces of chicken where undercooked kids threw about 5 pieces in the bin

Popcorn chicken & chips were very greasy, a kitchen towel soaked most of it. The food is always a tad spicy, so to avoid heartburn, I prefer to eat a bit at a time. Still enjoyable though. Driver was polite & patient.

The new kiosk don't work. Won't come again until I can get personal service

the seasoning recipe on regular chicken has changed so much, where is the pepper? why change a recipe thats worked for decades. chips are still really good tho.

No fries. Asked for a full refund. Kiddies not happy at all.

the chicken was inedible i couldn’t chew any of it as it was rock solid and stringy

Burgers and chicken were horrible.

Chicken crispy legs and fries hot and delicious thankyou. Delivery excellent 👍

Shocking quality. Missed the 2 sides from the order. The chicken was tiny and dry. Shocking for a KFC. Last time I order from here.

Long Hair in chicken mini fillet.

always missing items, chips and popcorn chicken missing

Ordered the BBQ Fillet Tower Box Meal which doesn't state mayo in its description- (Original Recipe Fillet Burger topped with crispy hashbrown, cheese and smoky BBQ sauce. With a piece of Original Recipe chicken, regular Signature fries, your choice of side & a drink.) Only when you go to customise you get an option to select to Mayo! Why is mayo on everything these days!!!! Also got 6 pieces of chicken. I think someone forgot to add at least 11 spices as it was bland and no flavour at all just the taste of old oil. Very disappointed. Won't be going back unfortunately! Last one we ordered more than a year ago was also rubbish.

Great timing with the delivery. scrumptious everytime 😋

Fantastic staff, but a little too Ouly and greasy for me!!! Needs to be more Flavoursome!!!

mising corn give me beans instade

Very small, could do with some seating.

Drinks were not cold, Food was not hot at all, seems like it was cooked and kept.

when my food arrived it was cold

Excellent as always thank you 😊

Why is it your drivers will not get out of the car to deliver to the door. I frequently get drivers who call me to say they can't find my building and when i go out they are sat in the car next to my address. Very poor service.

Wow! During off peak, my 6 piece meal was prepared in no time, just shy of a minute! Talk about swift service.

Thanks to the driver for collecting my forgotten drink

order perfect and red hot! thanks!

ordered boneless chicken they sent chicken on the bone

the delivery was really good. the staff at kfc need to wear glasses as they forgot my beans

good overall, the driver didn’t give us our chips with the boxes

my mum put in capital letters NO KETCHUP and they still did it, they are useless it took nearly an hour to come terrible service do not recommend

I ordered my food at 12:27 and it arrived at 13:42x delivery time said it was going to be delivered at 12:40 to which the time changed 3 times. The food arrived it was stone cold, this is really appalling as food should not be cold after driving up the road , I had to heat my food up in the microwave it was stone cold, please can someone explain to me how this happened , thanks

Thank you to Mike the guy who delivered my food,for your patience and your kindness I really wanted to give you a tip because you deserve it. Thanks a lot

Absolutely ridiculous not saying it was Just Eats fault but the burger had the onion and lettuce in that I didn’t ask for it is ridiculous how simple a order can be, as I work in the hospitality and catering business making and taking orders it isn’t rocket science no matter how busy it can get during the day or night.

Paid £30 for 2 soggy zinger burgers with manky lettuce (all 2 strands) soggy chips, soggy hot wings and missing popcorn chicken!! Disgusting

The chicken tasted like it had salt on it and I just hope that those brown specks on the chips were pepper and not garlic! Whatever it was, I couldn’t eat the chips. I couldn’t take the risk! What a waste!

driver went to the wrong address

Food was ordered for 1830 and finally arrived at around 1950, also the food was barely warm. Not impressed in the slightest.

ordered southern rice and got sweet chilli bites instead

Completely wrong ng order delivered

I spent over £50 on a kfc and did not get fries with a meal, all I got refunded was £2.49 which is a joke. Not impressed at all

Everything excellent as usual thank you.

Nearly two hours between ordering and receipt. Execrable service.

We have food missing from our order that we have paid for the chips are all cold and soggy we want the missing food but we have no way of asking for this and the number of the restaurant does not connect calls this is poor and we are now left as a family of four with a short delivery and cannot all eat a full meal

Undercooked chicken with patchy coating, chips more like scraps and chilli bites only had 4 pieces of chicken-tbf one was quite large but….. Not good enough for £25+ and the map is faulty as driver was before the store when delivering, then notified delivered some 5 mins before delivery! Oh and could you please employ non surly foreigners?

The chicken in burger was very flat and much poorer quality than usual.

Unbelievable service! I ordered near to closing time. Deliveryl outside their closing time. Fries and chicken legs piping hot and delicious. Well done and thank you 😊

The food was great but they forgot one of our items

Whilst KFC is KFC... Not great but not poor. Service was very slow... It's my first time experiencing slow service from a fast food... HOWEVER I could clearly see it was only a young lad running the place... If you are reading this well done! On this occasion average ratings

I ordered 2x2piece chicken but received only 1x2 piece chicken - very disappointed

Missing items, dry inedible chicken and just bad quality all together

the pieces of chicken could barely be recognised as to what part of the bird they came from. there was little more than a bite of chicken of meat on very overcooked crumbling bones. its so overcooked the bones were splintering. totally unacceptable and disappointing. due to the events of my day I couldn't register a complaint on the day so we froze it for evidence of how completely abysmal it actually was

maybe need to train staff on the difference between gravy and bbq beans..

The time kept moving out & so it was over an hour for our food. Had we known the delivery time would change we would not have ordered. Couldn't find the cancel button. Food was cold & not enjoyable

first driver to come to the door and was very friendly!

Nice driver. Friendly and professional

some of the food didn’t arrive and some tasted like it needed a bit longer in the oven

Brilliant service thank you.Chicken hot and delicious. Delivery perfect.

Chicken very dry one portion of chips missing

I did not receive this order for over an hour and a half after placing the order and when it finally arrived the chips and chicken were stone cold. I don’t usually have any problems with my orders but I don’t think this was acceptable

Order was wrong again! Can not get through calling the shop to rectify. Better off collecting than getting a delivery.

Hot, fresh food. **PLEASE let customers tip the driver on delivery, via the app!! I didnt have cash and am not keen on tipping in advance of delivery. The delivery lady was great though and definitely deserved a tip!!

Order was missing parts of the delivery.

Excellent customer service as always.

Decent delivery, food was a tad disappointing

the quality of the food was poor and items delivered wrong

2nd time I’ve ordered and it hasn’t been delivered

It says my delivery had been delivered and I have not received it. And phone not answered, I work in care home so always someone there to open the door or take in deliveries

I didn't receive all the items that were ordered. I have been in touch with you about this and you have done absolutely nothing about it. There are other takeaway services available, and I shall now be using them rather than you.

Obviously very busy re bank holiday but finally able to place an order 👍

Didn't receive some of my order

status changed on order to stop cancelation. an hour then added to time

Fumming, completely wrong order and no telephone number to ring then

Chicken and fries piping hot and delicious thankyou. Delivery excellent.

Cause it's on a main road with limited parking if driving by, staff could do with a energy boost

i worked all day. I was looking forward to my food. Missed the Gravy and chips. Definitely won't orderd from them again ☹

chicken cold, chips cold too, and too much sweet chilli in the wrap.