Based on 934 opinions finded in 2 websites
Based on 934 opinions finded in 2 websites
Opinions
Ordered via deliveroo, the order arrived but was wrong, I called the store who rather than try and fix it told me to contact deliveroo which I did. The food that we did get was like warm, the chips looked like they had been left over from the day before and the burgers were nothing special. Definitely not value for money.
Kevin Jeffrey . 2024-04-12
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Gr8 food hot and tasty. Service gr8 staff gr8. Ok prices are high but for the quality of food I think it's worth it
Simon Parker . 2024-03-19
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Burger and fries were OK, company not so much but we can't have it all! Xx
Asdfghjkkl . 2024-02-20
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Placed an order online but for over half an hour the order didnt even get accepted, just kept delaying. Had to cancel, dissapointing.
Mantas Petravicius . 2024-02-20
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Ordered from deliveroo the food was awful. I think we were sent leftovers fm previous nights cooking
Ruth Tiltie . 2024-02-13
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Stephan was a great very polite and welcoming
Pete Seaward . 2024-01-29
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Fantastic food and excellent quality too. You’re effectively paying for the quality + portions, I would say that the soda is a bit pricey, however it is infinite refills so I can understand the price
Liam H . 2024-01-15
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It’s a perfect store with the good service and friendly staff🥂
Nishit Soni . 2024-01-06
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Beware the guy who tries to give you large fries, so you pay £17 for your meal (and no drink in sight). This is the second time it's happened. I have no issue with the food, but to be accused of being drunk when I pointed out the error was a bit much. I shan't be returning.
491williame . 2023-12-22
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Bloody lovely as always. Prices higher than lancaster. Still fast hot and delicious food 👍👍👍
simon parker . 2023-11-11
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Lovely staff, clean seating areas and gorgeous food!
Josh Bussey . 2023-11-11
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Last time. It doesn't deserve it. Absolutely
Enrique G . 2023-10-16
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Ate here tonight - sparkling clean premises, rapid friendly service, and superb food. Eat at Five Guys regularly in various cities and this is the best branch I’ve been in.
Middlesex Underground . 2023-10-10
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If I am paying the equivalent of a nice meal out for two to eat here I expect more for the money. I remember back in the day it you bought a "small chips" it would be enough to feed two, even three at a push. With the small being no bigger than a large McDonald's portion I feel a bit cheated given i could buy 4 or 5 meals for the same price as at five guys. The services is usually good and prompt when I go here but it's often quiet when I go. My only real negative is the price to portion ratio.
Chris Ho (hjscmh) . 2023-09-11
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Just expensive £19.00 for a burglar fries and drink.
Ashley Drowley-Wylde . 2023-08-26
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SCRAN! Just a tad expensive that’s all
Tom V (blxnk) . 2023-08-21
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bearing in mind we are weekly customers, before most of us had ordered one of the servers made it clear by rudely shouting after us that we were not allowed to sit in the completely empty diner after only one of us had ordered. We questioned why very politely to which she then proceeded to reply don’t you dare give me attitude and gave us dirty looks while we stood waiting for our food. whilst leaving the EMPTY diner we were escorted out. I will not be returning any time soon, really disappointed we have been treated like this having never been rude or rowdy once. The food was delish though as usual.
hannaI7941UT . 2022-11-03
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Stopped off here on the way back to our hotel after a cinema visit. Very quiet for a Saturday night. Lovely burgers and fries as always
shazjulie66 . 2022-07-30
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Good burgers, fries and milkshake. Staff were really friendly and helpful. Noticed big queues at peak times when passing. We went late afternoon and although quite a few people ordering didn’t have to wait long.
cmchilds . 2022-06-01
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Got in just before close on Easter Sunday. Super clean place and nice staff. Great for a burger after a few pints!
M5061YCjackg . 2022-04-17
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Perfect for a private dinner out as it has lots of available room, very cosy.
Ernesto Losana (Judgement Day) . 2022-04-16
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Clean place, friendly and helpful staff. First time at this restaurant. Good burgers but expensive drinks. Overall expensive for a burger.
Graham Slater . 2022-04-16
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Surprisingly this was my first Five Guys dining experience, but I feel this was a good example to start my new found love at. The staff were friendly, everywhere was spotlessly clean and the decor, although I suspect normal for the chain, was interesting and apt. Burgers were cooked quickly and delicious as expected, but unfortunately the drinks machine had a number of options unavailable. The whole restaurant was quiet enough for it to be a relatively relaxing experience, and I’ll certainly be returning.
Steve Bintley . 2022-04-03
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Surprisingly this was my first Five Guys dining experience, but I feel this was a good example to start my new found love at. The staff were friendly, everywhere was spotlessly clean and the decor, although I suspect normal for the chain, was interesting and apt. Burgers were cooked quickly and delicious as expected, but unfortunately the drinks machine had a number of options unavailable. The whole restaurant was quiet enough for it to be a relatively relaxing experience, and I’ll certainly be returning.
stevebintley . 2022-04-03
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Absolutely disgusting. Nothing like eating in at Liverpool. The burgers were a mess, dropping to pieces assoon as you opened packaging. Will not be going there again. Should have gone to subway over road.
Aaron Hatfield . 2022-03-31
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It was a the best five guys experience I’ve had so far and I’d go again. The staff, time and quality of the work was outstanding
Arian Josh . 2022-03-31
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Great Customer Service and brilliant staff.
Sam Scott . 2022-03-20
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Good food in lovely environment
Mackenzie Lunga . 2022-03-20
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Eaten in five guys many times including those location before. But our recent visit was very disappointing. The staff were friendly and polite which was nice but unfortunately the food wasn't up to the usual standard. The burgers were overcooked which really shouldn't happen when the patties are that thin. They should literally just be cooked so they are not pink. In the past they've been lovely and soft and juicy but these were overcooked and dry. We choose to get the fried onions but they were barely cooked and not pleasant to eat. Annoying when you can actually choose between fried eggs non fried onions! The fries were also very average. Boring and tasteless. I know they were cooked fresh ASI was watching them take them out of the fryer and into my bag for collection. Possibly a bad batch of potatoes? Previously I've sheets said that five guys fries are the best of any restaurant but I'm afraid this was not the case today. Overall a very disappointing meal. Their prices are high but that's ok if the quality is good. Unfortunately when the food is bad it feels like a very expensive waste of money. On the plus side, I did the feedback questionnaire from the bottom of the receipt and got a very apologetic personalised email so hopefully they will address the issues I raised.
flashsam7267 . 2022-03-15
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My pregnant girlfriend tripped outside here and rolled her ankle. I’m not sure of the fellas name but he was straight out to help. He offered us somewhere to sit and it meant a lot. Whoever you are thank you. We promise to return
simon hughes . 2022-03-10
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Very hearty portions and delicious milkshake. Pricey though.
Matthew Tomlinson . 2022-03-08
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Absolutely top class!! From the service, decor and most importantly the food!! The burgers are to die for and the best I’ve tasted in a long while. The staff can’t do enough for you and a special mention for Paul, for making us feel welcome 🙏
Tim Jones . 2022-03-07
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Sure, it's twice+ the price of a Macdonald's but you get twice the food and the quality doesn't bear comparison. Fresh, piping hot and carefully presented every time. The eat-in area looks loved by the staff, no search for clean tables even at peak hours. Keep it up, guys. I'll be back!
491williame . 2022-02-25
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Amazed by the wonderful staff working here there hugely kind gesture of giving us free fries was greatly appreciated will be coming back again !!
Lexie Kitching . 2022-02-22
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We visited as a family and order 2 burgers & 2 hotdogs and it was around £12 a pop with drinks, didn’t realise you ordered fries separate and when I enquired I was advise by a member off staff called Sam that fries are Somerset but as didn’t realise he put some fresh ones on and didn’t charge. Excellent customer service, friendly and helpful staff will definitely visit again. I would say the price is the same as Burger King but 5 guys deliver on quality and service and that’s why I would recommend to family and friends
B7450CLandrec . 2022-02-13
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Great service, always fresh and tasty food! Very friendly staff, couldn't ask for anything more for our regular Five Guys visits 😊
Emma Eustace . 2022-02-01
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They do the best burgers and fries. Top notch customer service . The premises are very clean including the toilet. You get what you pay for and this is not expensive as the quality is high along with the service. Plenty of people eating there. My experience was top notch positive from the friendly hello when I arrived to the cheery goodbye when I left.
NewZealand-7 . 2022-01-30
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The food was amazing, but the services was much better!!
Pedro Bravo Navarro . 2022-01-26
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The food is OK. But its way overpriced
Francesca Ashcroft . 2022-01-22
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Good place, got the delivery from here. Most of time they are very fast which is kind of amazing because of my experience with Five guys in Leeds Cardigan field which take like a life time for one order. Really nice staff, friendly atmosphere and good sitting area.
Gulreyz Ahmad . 2022-01-17
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You know what your getting with five guys. Popped in on a quiet lunch time staff were very friendly, service quick & food delicious
Dave P . 2022-01-13
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Went to 5 guys for the first time and got greater by a lovey waitress she was so nice and helpful. The food is amazing and tasty. Looked pleasing and not run down. Definitely come here again. :)
Siwel Squirrel . 2022-01-08
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Long queue and a little wait on food but still very nice. My husband loves it in here!
Z Stephenson . 2022-01-03
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ALMOST KILLED MY FRIEND We went in to Five Guys for the first time ever, the staff member was super lovely but failed to mention that the chips are cooked in peanut oil. Luckily just before she paid my friend noticed a TINY little sign in the background which joyfully proclaims “all our fries are cooked in 100% peanut oil!” So she cancelled her fries off of the order at the last minute thank god. She is deathly allergic to peanuts so eating these chips could have killed her and the staff member made no mention of this when we were ordering. Had my friend been blind or partially sighted then she would’ve been dead! All staff should be telling all customers that the fries are cooked in peanut oil! Crazy! Also, luckily my mate eats meat because there is only one veggie option which is a cheese toasty. Seriously 5 guys? Burger King has a whole vegetarian menu which is freaking delicious, get with the program! And why is it so expensive?! The milkshake is the only thing that I feel warrants the insanely high price tag. A whole meal here would set you back about £15. Total insanity. My worst and most mind-boggling experience in a fast food place I’ve ever had. What the hell. I can’t believe people eat here. Who can afford this?!
Lupin . 2021-12-02
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Great food, and great service, other customer took our order by accident but staff replaced the food fresh for us which was greatly appreciated! 😀
Carley Bear . 2021-11-13
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Favorite place for burger in Harrogate
Howard White . 2021-11-06
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great as usual. they added halloween fanta on the menu :)
Andrei Craciun . 2021-11-02
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Person who greeted us and took our order was very helpful and knew the options inside and out. Food excellent and quick, store itself very clean. Perfect.
Ian Yates . 2021-10-30
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Burgers are good. Just like back home. Fast service. Not too crowded the day I was there.
Jose Munoz . 2021-10-26
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Went there twice, food was great, as expected, but they appear to be having issues because they weren't open, then they were open for a couple of days, and now a sign says they're closed until further notice. Very sad, I would have liked to have eaten there at least one more time before heading back to the States. Edit: looks like they're open again!
Mark Cookson . 2021-10-19
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Supremely tasty cheeseburger with two patties. Expensive but the meat is top quality as your taste buds will tell.
David Manning . 2021-10-08
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Great thick shakes. Very friendly staff.
Steven Reynolds . 2021-10-07
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Great burgers although a little pricey.
Stewart . 2021-09-26
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Cold food the Blt wasn’t nice won’t order again
Kelly Henderson . 2021-09-24
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Food was nice, but ordered my burger with lettuce, onion and peppers and did not get any of the salad
Alice Hoyle . 2021-09-20
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Man what a burger! First time visit Great favour
Andy Farmer . 2021-09-20
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delicious,, quite expensive but tastes it! had a little bacon burger and small chips (however they fully filled the bag with chips so go a size smaller than you think) had a refill drink as well but a lot of the syrups for the drink were out of order :( upstairs seating is very nice and window seats give a good view of harrogate street. toilets are well kept however there is a sign saying all staff must wash their hands,, don’t want to know the story behind that :/
emily sackville-bryant . 2021-09-18
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First ever visit to a Five Guys , handmade beef patties made to order and chips that beat McDonald's hands down. You can have it how you want it too by choosing your own toppings. Definitely worth a try.
Helen Arioz . 2021-09-15
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Nice but expensive burgers, nasty tasting hot-dogs. Chips are decent enough. But £30 for 2 people is just too much.
Andy C . 2021-08-21
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very disrespectful staff, didn’t let us order and demanded us to leave with no justifiable reason WILL NOT BE RETURNING!!!
Nathan J . 2021-08-11
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Great food great service worth the price
James Jones . 2021-08-09
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Great burgers and fries. One of the best in my opinion.
Sarah Bristow . 2021-08-06
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Underwhelmed as had high expectations. Staff were very helpful when ordering with process enthusiastically explained before purchase. The two burgers, chips and Diet Coke (in a bottle) were brought to our table - we had to ask at the counter for the milk shake which was taken to the wrong table but that was an honest mistake so no problem. The burgers were tasty enough albeit a bit floppy. The chips were ok but not exactly fresh - they were floppy too. All in all it tasted ok but for the (quite expensive) price I expected a lot more. Certainly no better than Burger Kong or MacD’s which are a lot cheaper. I’ll try another branch one day as I can’t believe they’re all as average as this but I won’t be in a hurry. Just to reiterate- the staff were friendly and helpful, it was just the product that disappointed.
andrewcdwfc . 2021-07-14
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A little expensive but you certainly get what you pay for in quality
David Peacock . 2021-07-12
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Very clean helpful staff As always enjoyed the food.
jon . 2021-07-07
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Stephan was lovely. Great food and great service.
HF . 2021-07-06
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£35 for 2 x very nice (but tiny) 6" hotdogs, a burger and fries (which were missing from the order and cost £5). Still hungry, and I'm a skinny guy (didn't help that a £5 portion of fries was missing), overpriced and a huge disappointment to be honest. Best order another take out before I starve.
Barry Rankin . 2021-07-02
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Good food cooked well, clean and good service... What more can you want.
David Mountain . 2021-06-30
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Wow, fab burgers & milk shakes. Bit pricey but really good. Girl on till explained how to order really clearly. Our first visit. Will go again
Kym . 2021-06-25
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Awesome food, definitely worth the price!
Sophie Katrina . 2021-06-23
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Very clean, fantastic food. Excellent!
Man like Grandpa . 2021-06-07
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I have been to a few different Five Guys and it is normally a pleasant experience. I recently took my child and mother to Harrogate Five Guys. Neither have been before and we didn't want to stand around at the entrance whilst they chose so I told the staff that we would take a seat, sort out what we wanted and then I would come back and order. We had been sat for no more than five minutes when a member of staff came over to our table and told us that we had to order food and we could not just sit in the restaurant. This was ridiculous under the circumstances and the tone that the member of staff took was not appropriate for speaking to customers, which is what we were. I repeated that we were working out what we wanted and I would come and order in a minute. I take an issue with the way I was spoken to rather than what they actually said. When I ordered our meals I was served by the same member of staff who was about as friendly as a guard dog and then was very short with me when I explained that I do not have the NHS covid app on my phone. My mother told me that she will never go to Five Guys again because of this experience.
Rob Hugo . 2021-05-31
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Good team and quick service and good food.
chris manucal . 2021-05-29
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More expensive than your average burger joint, this growing chain truly caters for the burger connoisseur. The fries cooked in peanut are delicious must have, but beware, they are served in very generous portions!
Anthony Wright . 2021-05-24
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Such amazing staff and great food!!
Samantha Allan . 2021-05-12
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Amazing food never disappointed
Danielle Atkinson . 2021-05-05
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Good as always - great sandwich, delivered with a 🙂 Might downsize on a lunchtime in future, don't want to fall asleep @ work!
Dan Baines . 2021-05-05
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Hello, just wanted to say thanks to the staff for what a great job they do and a huge thanks to the manager Chris for what he did.
Jamie Munro . 2021-04-25
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Amazing good for the price and even get extra chips!!!!!!! It’s amazing would order again!
Harri Oscar Vlogs . 2021-04-23
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My family and I love it here. Pricey but definitely worth it! Convenient location, easy click & collect online, very clean, nice staff and excellent social distancing system when we were there last. The food is always to die for so we'll be back sometime soon hopefully
MrsR_92 . 2021-02-28
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Actually delicious! Bit expensive, but worth it!
Stefan Ambarus . 2021-01-25
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Best burger place in the UK easy 👍
Paul Glasby . 2021-01-23
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Love this place I can actually have a Burger here and get it in a Lettuce Wrap , I can not have bread so this is awesome Idea and the burgers are so good and 15 different choices to add on your burger for free aswel . All burgers are doubles 😁 my fave place to have my monthly treat
kim harding . 2021-01-23
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very considerate to our events. we got stuck in snow on our way to click and collect our meal at harrogate. we managed to get out but the collection time was 6:40 and it was 7 and we called and they said that they would recoil it which we were pleased about. we got home and they had given us double the portion. one slightly cold from before and one warm and freshly cooked. great service :))
hellooo123456789 . 2021-01-15
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It’s a pleasant enough dining experience, no better that McDonald’s but they always bring your food to the table since everything is cooked to order. Be prepared to pay more though.
Ian Mort . 2021-01-11
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Best in the field, absolutely no question about that....However , in comparation, eyewateringly expensive and as such , only an occasional treat
Jakab Sandor . 2021-01-09
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Soooo many yummy cajun fries and such yummy burgers 👌
Gemma Cobb . 2021-01-08
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5 guys was a great experience. Good food and friendly staff
Efrain Arce-Feliciano . 2020-12-26
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Best fast food burgers you can get
Jonathan Snowden . 2020-12-23
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Excellent every time, especially the salted caramel milkshake!
Anthony Talbot . 2020-12-21
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Sloppy burger and itcwas the wring order
Naomi Williamson . 2020-12-20
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Flavour is good, but seriously over priced and a bucket load of salt.
Stjohn Roe . 2020-12-11
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The best hamburger and toppings I have ever tasted.
George irvine Ferguson Aberdeen . 2020-12-10
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Had to wait ages outside, despite server coming out and walking past me often. Then after 15 minutes came out and asked if I had ordered online. I had. He then apologised saying you must have been out here ages... Ridiculous - and cold burger.
Mark G Somers . 2020-12-03
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Ordered from deliveroo. Delicious food and fast delivery
Ali Salam . 2020-11-19
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Si bien las hamburguesas están buenas lo de los batidos es otro nivel, las patatas lo único decepcionante.
seo81 . 2020-11-03
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Called in for lunch, during a busy period. Seated quickly and order was taken in good time. We did not wait long for our drinks and meals , and the food was excellent. The service was superb and the restaurant was very clean . Reasonable prices, glad we called in .
nsperiam . 2020-10-31
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Nearly perfect experience, but for the fsct they'd stopped serving beer (and it was only 8pm) and the staff were a little bit all over the place. This could be down to the covid situation on both counts but the burger was top notch so I'd definitely go back
Billy Goode . 2020-10-25
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Best burger in Harrogate by a country mile
Matt McDonnell . 2020-10-25
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Amazing burgers, fries, and milkshakes. It is expensive, but worth it. The service is always excellent too.
B Beck . 2020-10-20
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