Five Guys in Harrogate

No point in staying delivery time when ordered and then constantly change it. Plus, when tracking delivery, the vehicle remained stationary for a good 5 minutes. The food was cold on delivery. Won’t bother again. Paid a lot of money for cold food.

I ordered on the Five guys website to pick up. The website didn’t give me an email or order number. When I went into the store, they didn’t have my full order. The manager/supervisor was very understanding and looked through their systems and what I paid. He was able to sort the problem and was very accommodating and hospitable.

I’m not really a person to complain, but I feel a review is very necessary after the order we placed yesterday. Upon arrival of the food, the bag was that greasy that when the delivery man handed us the food all of it fell out the bottom. As well as this half of the order was missing, we didn’t have the two milkshakes that we ordered. The burgers were completely wrong and they didn’t even put spice on the fries like we asked. We reached out to Uber eats who delivered the food. They specified that we contact the restaurant. I then called up the resteraunt and spoke to the general manager who then told me to speak to Uber eats. I wasn’t overall pleased with the service as it was back-and-forth with the whole conversation we had no resolution putting in place. The only thing that Manager told me to do was to come to the restaurant and come get some more food even though we ordered it and couldn’t make it. Overall I’ve never had an issue with five guys however on this one occasion I feel very let down by this and felt the need to complain as our food was ruined and we never even got a refund , if possible, I would like someone to reach out to this comment and speak to me so we can Come to conclusion and finally settle this. Thank you.

delivered it to the wrong house

No ketchup or mayo delivered when requested so just plain fries; free delivery but 10% service charge applied. Poor value when not even getting the order right - please check your tickets before sending out for delivery!

Never received our order, we were delivered somebody else's order. Restaurant unable to help, contacted Just Eat & got auto reply suggesting 2 day wait for response.

tool 40 minutes for 2 milkshakes and 1 load of fries which were cold, what a joke!

best scran i’ve ever put in my body 😍😍😍😍😍

Can't go wrong with a Five guys, always a good burger. Staff here were lovely

Can't go wrong with a Five guys, always a good burger. Staff here were lovely

You get lots of fries i opted for cheese hot dog not impressed at the size for what i payed .partners burger looked nice but looked like a burger from mcdonalds treble the price .not impressed with the bill over priced for standard fries and hot dog and a burger milk shake and a beer nearly 40 pounds .

You get lots of fries i opted for cheese hot dog not impressed at the size for what i payed .partners burger looked nice but looked like a burger from mcdonalds treble the price .not impressed with the bill over priced for standard fries and hot dog and a burger milk shake and a beer nearly 40 pounds .

Staff was friendly, food was ok but if we talk about price vs quality, I would go in many other places than FiveGuys: 22£ for a cheeseburgher, medium fries and a tasteless drink.

Quick service, good staff, great food.

Ridiculously overpriced but the food is exceptional - great service - very clean and tidy... it's got to be done!

Food not edible wrong order completely small milk shake not large I would like a refund please order 0878

I was denied access to the toilets despite having bought an entire meal I think this is an absolute disgrace however the food was alright a full refund should be acceptable

Irene is the best! Super friendly and thanks to her we will come back :)

Grossly overpriced, lukewarm chips, dry burgers. Really poor. Ordered one regular burger & chips, two children's burger & chips, two milk shakes, one bottled beer. FIFTY TWO QUID. Wouldn't have been so bad if it had been delicious but we'd have been better off at McDonald's. No wonder the place was totally empty. Very disappointed.

Probably the best fastfood burger I have ever had! Bacon cheeseburger is excellent, but so big portion! Added a regular (middle sized) chips and had a problem to eat that amount of food. Next time will defenitely go for a 1/2 portions! Taste 4,5/5.

Really enjoyed the meal , Cajun fries are to die for

Myself and my wife visited on Monday morning and we were warmly greeted by the young man serving us (Bulgarian). He couldn't do enough for us. He is a credit to Five Guys. The burgers were fantastic and the free peanuts were out of this world. He must visit Blackpool!!!!.. Well done and thankyou.

Food was missing bacon in one of the burgers, missing condiments and cold. Not good when you have paid £40.00 for food.

Ice cold had to microwave which spoilt taste

Ordered via deliveroo, the order arrived but was wrong, I called the store who rather than try and fix it told me to contact deliveroo which I did. The food that we did get was like warm, the chips looked like they had been left over from the day before and the burgers were nothing special. Definitely not value for money.

Gr8 food hot and tasty. Service gr8 staff gr8. Ok prices are high but for the quality of food I think it's worth it

I have had 5guys before but this was disgusting. I didn’t have any food in so I had to eat it but I will never eat from there again. It was virtually inedible. Would like my money back.

Placed an order online but for over half an hour the order didnt even get accepted, just kept delaying. Had to cancel, dissapointing.

Burger and fries were OK, company not so much but we can't have it all! Xx

On time but delivery driver had a dog in the car 🚗

Very friendly delivery driver 😊

Ordered from deliveroo the food was awful. I think we were sent leftovers fm previous nights cooking

Stephan was a great very polite and welcoming

One of the worst experiences I’ve had with Five Guys. Took an hour longer than it originally stated. I ordered a milkshake which didn’t arrive. The food was stone cold and portion of chips was pathetic. Never been so disappointed using Just Eat

Fantastic food and excellent quality too. You’re effectively paying for the quality + portions, I would say that the soda is a bit pricey, however it is infinite refills so I can understand the price

Best burger we have had in a long time! Delicious

food was late, and arrived cold, required reheating.

It’s a perfect store with the good service and friendly staff🥂

Full order received and delivered in good time

Food was good, what you'd usually expect from Five Guys. Only issue was the food was a tad cold when it got to us, and our order was slightly wrong. Normal fries instead of Cajun. Not the end of the world, but still wrong.

Food is once again very tasty, delivery driver was really nice and friendly.

Not happy that my milkshake wasn't delivered but burger was good. I do expect my items to be delivered and not missed in future

Beware the guy who tries to give you large fries, so you pay £17 for your meal (and no drink in sight). This is the second time it's happened. I have no issue with the food, but to be accused of being drunk when I pointed out the error was a bit much. I shan't be returning.

Ordered a regular chips like I used ally do in the last which is usually a very big portion for 2 people, the tub was far from full , long chips upright in the cup

Paying extortion amount of money for food that is poor in part quality but why I do not like ordering food from here because it’s is never hot food. Just Luke warm

Bloody lovely as always. Prices higher than lancaster. Still fast hot and delicious food 👍👍👍

Good food once again and prompt friendly delivery driver

Lovely staff, clean seating areas and gorgeous food!

Delivery driver was speedy and friendly. Food was tasty as always.

When the Five Guys Burger delivery arrived I was expecting it to be between 20:10 and 20:30 - it actually arrived just after 20:00 and I was not aware that the driver was struggling to find my building. By the time it arrived with me the burger was cold. The burger itself (from Five Guys) was so stodgy and the existence of cheese was questionable. I tried to pull the burger apart to add some of my own cheese but that was impossible because all layers were stuck together and simply destroyed the structure of the burger, more or less inedible and certainly not enjoyable in the way that a MacDonalds Burger is. Overall felt very underwhelmed and disappoionted.

i'm so mad at you you ahve me the wrong milkshake my friend is allergic to strawberry and she almsot drank it unfair

Food was lovely and fresh. Delivery driver was polite and friendly.

Last time. It doesn't deserve it. Absolutely

Ate here tonight - sparkling clean premises, rapid friendly service, and superb food. Eat at Five Guys regularly in various cities and this is the best branch I’ve been in.

No cheese on any of the cheese burgers boo esp when you charge extra for a bacon cheeseburger- delivered early but at what cost? Did get the order right so pointless

Really nice food just slightly wrong order. We got two burgers in bread buns instead of one with lettuce wrap. Meant my wife having to dismantle the burger and not enjoying it as a burger.

If I am paying the equivalent of a nice meal out for two to eat here I expect more for the money. I remember back in the day it you bought a "small chips" it would be enough to feed two, even three at a push. With the small being no bigger than a large McDonald's portion I feel a bit cheated given i could buy 4 or 5 meals for the same price as at five guys. The services is usually good and prompt when I go here but it's often quiet when I go. My only real negative is the price to portion ratio.

We ordered a milkshake which didn't come, please can you send me a refund for it. If I am spending £40 for burger & chips i'd expect the order to at least all arrive.

Food was hot, fresh and amazing. Its expensive for a burger and chips but the quality makes it worth every penny

the milkshake was missing off my order

Excellent food, excellent delivery! Win, win

Great food will order again food was hot and on time

Just expensive £19.00 for a burglar fries and drink.

SCRAN! Just a tad expensive that’s all

Very polite and well mannered and very professional. Give him a raise 😁

Good communication and polite service from the personnel.

first time ever the food was terrible bacon black so tough uneatable fries recooked at least twice burn and multiple delivery drop so stone cold when it did arrive shake okay very disappointed £25 in the bin

Cheeseburger was missing, I called and also sent a message. They promised me refund money, but still they are not on my bank account, or available as a bonus for next order.

Very dry cold burger would have expected better for the price

Chips were awful burger was tasteless

This is the worst five guys I’ve ever ordered, Cold food Fries half cooked Horrible

First time at Five Guys, will probably order again.

veggie sandwhich didn’t have the vegetables i ordered and some were replace by others, won’t odder from here again

The cajun chips were a bit too salty but the burger was really good.

Food was still hot when it arrived, amazing burger and fries were tasty too.

very nice and well mannered delivery men. Also milkshake was delic Ty ♥️

The burger was overpriced for the quantity and was fairly bland. The Cajun fries were hotter than expected and so salty we woke up thirsty multiple times during the night. £40 for 2 burgers and fries seems excessive given the mediocre quality

Awesome food again, nice quick delivery too

Unfortunately our order was incomplete when it arrived, the milkshake was missing. I phoned the number given in the order confirmation but there was only an answer message which wasn’t helpful. I now have disappointed children and a job to follow up on to try and get a refund. Unhappy!

Both burgers wrong and paid £5 for 15 chips. Five guys we are done with you now. Always wrong and just wasting peoples time and money

No problems with the delivery driver, he was polite and delivered with a smile. Five guys though was a total rip off. I won't be ordering from them ever again.

Poor value for money. Overpriced fast food, no option to add sauces to the order and no sauces with the meal

The delivery guy was proper lovely!

First time ordering. But won't be my last!

Food was tasty, we had to re heat in the air fryer for a bit but apart from that this was a very good meal, not the cheapest but good quality so worth paying a wee bit more.

Driver on time, food piping hot as burgers also wrapped in tin foil.

The food was not great. The fries were overcooked.

The delivery driver was very kind and was apologetic about the slight inconvenience of my adress.

Burgers are great chips no so good

Tasty food and quick delivery.

For what it cost food was cold and not much of it very dissatisfied first time I have had delivery from them won’t be doing it again delivery however first class

I didn’t get the drink I ordered :(

The BLT was not edible, the bread was dry and falling apart, the bacon was overcooked and burnt also breaking into tiny pieces

Very tasty but expected a larger burger for the price

Missed items off the order when called restaurant admitted fault but didn’t care about sorting the problem out

asked for cajun fries, got normal

Always spot on really. Never have any complaints unless my order is grouped in with some one else’s. Apart from that it’s consistent

Delicious as usual. Simply brilliant food

That wasn’t a grill cheese I had might aswell of been a cold sandwich was horrible I want my money back

Great food, polite and freindly service from the driver