McDonald's in Shepway

wrong food was delivered and just eat refuse to do anything about it since they seem it not to be worthy or a refund.

food was cold but the driver was on time and friendly

Not great, not tasty at all..got indigestion issues

The delivery driver literally had the coke upside down and tried to pass me an empty drink. It was literally poring down my arm through the packet.

It's a typical McDonald's, can get very busy being in town, the food is usually ok, the restaurant is kept clean, the staff are friendly.

Bag was unsealed, food was cold

Very noisy .There is this constant alarm bleeping from the kitchen and it’s too loud to distract the visitors . It’s a bit a relaxing atmosphere for a chat or peaceful meal . Had to wait for 11:09 minutes for the order of 3 items .

The rolls to the mccrispy was frozen

The driver and food was great, my daughter and I loved our food x

forgot my extra hash brown . starving

No food arrrlved@!!!!!!!!!!!!!!!???????

Food never arrived at destination and was late by over an hour

The food was pretty good to be completely honest, but I was disappointed with the portion of fries, the fries you see in these pictures, were supposed to be a large, and in these pics is how it came, I didn’t eat any, not too happy about it, it literally looks abit less than a medium portion which is crazy to pay large for…

Prepared and delivered quickly..even at peak times. Delicious.

Id like this order refunded please . You cancelled my order and I ordered from else where only for this order to turn up. I asked the delivery man to take it back but he said he couldn't. He messaged me today and the manger said this would be ok

delivery man was kind, happy & polite

driver got l9st but I gave him the right direction

very cold and dry .missing drinks for £28.00 it was not worth the money

Not happy with my order my drink was left out I got a sprite instead of a strawberry milkshake

I was missing my chips and drink and my burger in open in the bag worst experience ever

Didn’t even put the lid on the coke properly causing it to spill all over my floor.

I ordered a meal with a banana milkshake. the milkshake had what I imagine could be chocolate, which someone had tried to wipe away with a finger. you could see the chocolate fingerprint inside the cup. I threw it away.

Food stone cold, delivery time kept going later and later and delivery driver either had other orders or just went completely wrong way , £33 down the drain

Went in with my little boy after school yesterday for a little treat and the service I received was amazing such a positive and lovely young man my little boy said he was so friendly his name was Liam what an asset to your company. Will definitely be back.

Absolutely terrible service. The wrong food was delivered and I was not refunded for delivery or service charge so completely unfair. The driver was impolite as well!

Dismal cold food! Utter rubbish from this branch. Not blaming the driver at all, he was a really nice and polite guy. It's McDonalds management who send this stuff out not fit for purpose!

Great service lovely guy delivering on a horrible night - bless him.

Food was cold. Could not eat it.

Friendly delivery driver great food 😀

Was freezing cold and only got 2 of the burgers

I paid for extra cheese pickles and sauce not only was that not included. the standard parts of the burger also was not included

I got an Oreo m flurry instead of a Malteser that I ordered

Food was luk warm but alteast the mcflurrys were hownthey should be

got what I ordered and was still warm.

Courier was very nice but food was very cold so my grandson was very disappointed

Chips cold Cheese missing from burger… really not happy AGAIN

took an hour for my food to arrive

Had a horrible hard red thing in the egg

My food was literally stone cold!! And coke was not fizzy in the slightest

no syrup, food thrown in the bag. no care given in packaging or delivery.

Food was fine, the restaurant was filthy.

The chips were pretty much cold, my latte was lukewarm and my wrap was pretty much cold too

i didn’t get my order and they said it was delivered when it never was

drink spilled making all good wet, as well as cold and chips weren’t even cooked

Didn’t get my food and didn’t get refund .. said been delivered and it hasn’t .

Forgot some of our order and it was cold

Food was nearly cold this time. Fries were as cardboard to chew. Shame because we usually have a good experience.

Received the wrong order, even after I said at the door you sure that’s mine but he couldn’t wait to run out the door. The food that was received was freezing cold after he took it for a trip around Folkestone. Bit of a joke when you’re paying for food and a service yet received neither.

missing hash brown and mcmuffin

I'm in there a lot nice place to be

Absolutely useless, wrong items delivered and MacDonald not willing to fix issue just push you to just eat to get refund

Driver doing multi delivery’s food stone cold and missing items

please check what's in the bag against the order receipt. whenever I order from here, they forget something.

Requested no cheese due to dairy intolerance and cheese still added to burger. The rest of the order was good.

Sausage and egg McMuffin was just egg. No sausage.

Food was cold and time changed alot from orignal order not happy at all

Easy to order via app, brilliant offers.

food was cold £28 for order almost all was inedible ' don't order from here again ' I certainly won't ' could have had massive curry ' or nice Chinese ' but no spent money on inedible rubbish (cold rubbish) please save your money 'has left bad taste in my mouth 'in more ways than one

Absolutely rubbish, freezing cold. Just thrown together. Never again. And they never read these

things are missing from my order.

Again missing items and cold food

It took 1 hour from me ordering to my food being delivered. This is a ridiculous amount of time to wait. Also, the food bag wasn’t sealed and the food was cold.

Food was cold not sure if it was the drivers I think it was more McDonald’s

Very quick and food was good and still warm.

waited nearly half hr.. received my food and its stone cold

all four burger and chips were cold, not even Luke warm.

only ordered a burger and chips and forgot the burger…

all my food was cold and half of theorder was missing

I just want to say that the cleaning lady who cleans Mc Donald's toilets and the room where people sit and eat with unwashed hands then serves food to people. She should not give food at all and prepare fries and burgers

I just want to say that the cleaning lady who cleans Mc Donald's toilets and the room where people sit and eat with unwashed hands then serves food to people. She should not give food at all and prepare fries and burgers

Food was cold but the quality was good.

Ordered £42 worth of food for it not to be delivered and me be out of pocket and have to go through a refund process with just eat. Doesn’t help with what we are going to eat tonight!

Perfect,very friendly delivery driver

Hot chocolate all over my food

What you'd expect from a McDonald's restaurant!

Cold food and poor amount of credit for such an expensive delivery.

Cold food and quality wasnt great

Food arrived cold and soaking wet in the spilled drink due to delivery “driver” riding a bike instead. Paid for a large coke and half of it was all over the bag which disintegrated halfway back indoors. Amazing service. Not.

Macdonald is Macdonald. Quick food and that's about it.

meal still nice and hot and driver very polite and friendly

We had meal for 4 at £14.99. Great value and very tasty.

When the food arrived everything was cold could not eat it

Acceptable, but The Food was a bit cold, especially the chips.

I'm missing my fruit bag , and one of the hot drinks had spilt out in the bag

It’s the same as usual, the price is not expensive, I like the tea, it’s delicious!!!!

all the food was cold not happy

Delivery drivers have little care over protecting your order from being spilt or crushed.

missing drink from big mac meal

Missing 2 mc chicken sandwich from order

Delivery time just kept moving back and back, turned up eventually and food was lukewarm at best. Past few orders from here have been sub-par. This one confirmed not to order from here again.

I really should learn to check the take away order. Dbl qtr lb burger with cheese was left out of the order. This time I went back after getting home. Yes they gave me the burger but no consideration given to the inconvenience and no apology. Bad customer service as always from a McDonald’s franchise that is simply a food cow

everything was cold even my dog wouldn't eat any of it and only get a credit for half the cost absolute con and now got to find something else to eat.

Food was not hot so very disappointed

multiple items missing, cold rubbery food and 15 minutes late

He was a very nice delivery driver, and the food was excellent 👌

Missing big mac from order, which was my dinner, so had to go hungry.

We are missing a medium coke zero

Food arrived cold tasted horrible and delivery time kept getting later and later

When placing our order this evening, we had the most friendly and welcoming customer service from Leam who just went above and beyond to make us feel welcome and attended to.

McDonald’s is McDonald’s but as always they miss out the dips! Which just eat will never remedy as they’re “free”.. so expect anything with dips to be without them and it to be dry!