McDonalds in Havant

Ordered delivery, fries were cold, fries half empty, items missing, phoned mcdonald's, got a rude unhelpful woman that said basically didn't care and to complain to ubereats as they don't care

Worst McDonald's ever went through drive through had to wait in car park ten minutes with a lot of others went in to get order first girl just laughed and the manager just couldn't be bothered got food it was cold and burger was a mess I'm gonna drive to waterlooville McDonald's and I'll never use this s**t show of a McDonald's again

Order online to be brought out. On arrival parked up and alerted store we were here. Around 12 minutes (Fast Food!!) later we watched an employee take a tray containing what turned out to be our meal for a walk around the car park! He passed by our car which was right by the restaurant so we thought it cannot be ours but it was! When he finally “found us” he said it was because people park across the numbers and said something about not being able to find the numbers - they are in numerical order!! Our meal was at best lukewarm and I had less drink in my large coffee than my wife had in her regular hot chocolate. This place has gone down hill.

No milkshakes again they need a no milkshakes sign so you don’t get stuck in the drive through constantly

Seriously how hard is it to read an order ! All I ordered today was 2 quarter pounder meals and some cheese bites , I asked for no onions on one of the burgers and what did I get … onions . This isn’t the 1st time this has happened either , it’s happened a few times now when I have gone in to the store or ordered from just eat !

Went to get a quick snack at the drive-thru, only ordered a few things but was asked to park and wait, we waited 15 minutes only to be bluntly told we were forgotten and that old woman, just shoved the bag then walked off, not even an apology!

Worlds crappest McDonald 20 mins for two happy meal what a joke and cold so not waiting for them to cook rubbish the load of them will go elsewhere next time how embarrassing

Worst McDonald’s in the UK. Went in Sunday night and it took 40 minutes to get served. I thought it’d be a one off so tried it again tonight and it was the same. Ages to be served, food was cold, staff were rude but looked like they were enjoying themselves making videos on their phones so there’s that. Seriously, stay away from this place they don’t deserve your money

Today I went to order some breakfast at the counter, as I like to pay with cash to keep track of my spending, only to be told I “MUST” use one of their machines to order !! I asked why she couldn’t take my order and I was told “It’s how we do it here” I told the young girl I was paying with cash which is still legal in the U.K. and was told “just hit cancel at the end of my order and I can come back to the counter to pay” If I have to go back to the counter to pay WHY CAN’T YOU TAKE MY ORDER ? “It’s how we do it here” I’m 63 I now hate those ordering machines in McDonalds. I had a simple order which would take 30 seconds to impart to a helpful member of staff but there wasn’t one because “It’s how we do it here” Instead it took me several minutes to enter an order and double check every entry and avoid annoying inane efforts of the machine to get me to purchase things I had no interest in !! Finally I went back to the counter to pay and asked why no other McDonald’s I use regularly around the U.K. does this ? I was told “It’s how we do it here” with the adage “it’s not us it’s the area management” !!! So please would the AREA MANAGER please reply to this COMPLAINT and not leave it to the unfortunate shop manager who usually gets shafted by having to reply to complaints which are the fault of disconnected management !! In short why is it fine to TAKE MY CASH at the counter but not my order ? Don’t even think of using COVID as an excuse as that is illogical….as my order is verbal unlike handing over my cash ! Also why are you THE ONLY McDonald’s to have such a practice ?

I have purchased the hot chocolate deluxe, with cream and sprinkles, on three separate occasions, and not one of them was correct, in infact all three were just wishy washy hot water with a slight smell of hit chocolate. I actually made the point of asking about the sprinkles and cream last night, but still it wasn't made as expected.

Popped in to have breakfast with my son around 10am. Ordered food using the screen and booked table service!! Whilst we were waiting at our table around 6 Uber, just eat driver's entered and were served pretty quickly.and left with their orders We were still waiting... 20 minutes, passed so I asked at the counter how long it will be, they advised they were extremely busy...then the same delivery drivers from before came back in and again we're served with their orders. Then a lad turned up with my order.. unfortunately it wasn't right & was cold so I said to take them away and get my full order correct and hot. Then....a chap started ranting about how long it's taken for his order and was very abrupt with staff, then my order turned up by this time, it was 10:38am. Whilst eating finally another man came in shouting and marched into the kitchen area obviously not a happy customer...so because of this visit I will definitely not be returning.

Everything ordered was received and the food is very typically Mcdonald's. All things considered, there's nothing really to complain about.

Ordered through Just Eat. McDonald’s at Larchwood missed half of my family order and the rest of the food that was delivered was stone cold. Pretty sure our Coke Zero was hotter. After phoning the branch and stating they missed my items the child manager who I’m pretty sure hasn’t grown a pair clearly stated it’s not his problem it was Just Eats. Please explain how Just Eat who only delivers the food is too blame for this?!!! All I can say is stay clear of The Larchwood McDonalds are all morons who don’t give a fudge about customer satisfaction. Tell my children why they only got half a meal and I had to pay again at a different mcdonalds.

Ordered a delivery for our family of 7 through Uber. The order arrived in good time, and the Uber driver was very friendly, no issues there! Open the order to find 1 portion of fries when there should have been 5, call the restaurant to tell them there has been a mistake, after waiting what seemed like an eternity for them to actually answer phone, I was greeted by a smug young lady who said all I can do is tell you to take it up with Uber! Every time I tried to say something “take it up with Uber” the bags are sealed before Uber collect, how is it their issue?!? It’s the incompetence of the staff at this restaurant, I understand mistakes happen, but what has annoyed me most was the attitude on the end of the phone, she clearly thought it was hilarious! Great customer service from here!! 👍

Ordered fries and 20 nuggets as I was feeling greedy after a long dog walk. Wasn't asked about dips, but they always chuck some in, so wasn't bothered and they were busy. As was in the drive in stupidly didn't check. Knew I should have cooked. 20 tepid, bland nuggets with no dip. Dog seems happy though.

Sorry for my bad english ! I delivered over 1500 orders from them!today I received a negative rating from a child who thought I was 5 minutes late. I came back to talk to the manager and I was surprised that among the 2600 races performed I did not have any negative son from merchant.am asked only why he had this attitude and I asked to change the rating because it is given unfairly. I ran into an incompetent manager and the lady who prepares the subliminal attitude commands. Why don't you give positive and only negative ratings??? when we stay 30 minutes to take an order from now on we will give you negatives, remember McDonalds Larchwood do not work with servants or puppies, you work with fair people who earn daily bread. Be fair from now on today 4 December hoour 21.18 has occurred this problem!

Despues mis problemas ahora mismo estoy feliz porque disfrutè pollo con papas fritas y salsa dulce y amargo y un cafè latte.

Cuanto estaba involucrado con una caridad deberíamos visitar este restaraunte y porque estaba en esta zone pensìa por què no intentarlo otra vez y especialmente que hay un ofrerto especial. No puedo estar màs feliz. Antes de nada el menù es muy Grande y por supuesto tan sofisticado sino hay màs. El gobniero pararàn a muted de la cuenta asì que es posible disfrutar comida delicioso y sabroso por solo un poco dinero. Pollo y papas fritas, tarta de manzana, panecillo frambuesa y por supuesto cafè. Es casi imposible eligir porque hay tanto opccìones pero lo que sea eliges no seràs decepcionado. Hay un variedad de restarauntes y cafeterìas puedes eligir sino McDonald's es un ganador cada vez. Sus estrategia es sofisticada pero simple. Lo mejor comida, lo mejor servicio y lo mejor precio. Es un formula que funcionar muy buena y sobre todo el restaurante era muy sofisticada y limpiar y si mi cafè ha estado llena entonces habrìa dado cinco estrellas pero cuatro todavìa es muy bien. We nuevo una experencìa inolvidable y positiva.

No milkshakes... As always! Wait in car park for 1 donut and 2 portions of cheesebites! Abysmal! So much for fast food!!!

Me and my husband fancied a McFlurry , so when to drive through waited about 10 minutes to get served , to be told there not serving milkshakes or McFlurrys at the moment . I said well really you should put a sign up before you go into the drive through , I was abruptly told don’t need to put a sign up thankyou , and is there anything else . I said no so had to sit and wait in the queue till I could get out of the drive through . Terrible customer relations wont be using that one anymore .

I am not sure why my family and I even use this restaurant still! The children love Mc'D's and we live 2 mins away...So it used to be called 'fast food' but now they brand themselves as a 'QSR... Quick Service Restaurant'. There is nothing quick here... Visits at various times of the day with up to a 25 minute wait for your food to reach the table... Drive through tells you to wait in the car park...for up to 15 minutes... Drive home to find half order missing... Food rarely not much hotter than luke warm! Went in for breakfast a few weeks ago and complained that my order had taken 25 minutes, the server apologised and offered me a free dessert... Ice cream...for breakfast...7.30am...seriously ly?

This team couldn’t organise a piss up in a brewery. Wrong order, 20 minutes for till pick up, what the hell happened to fast food. They need a recall of staff and retraining.

Used the drive thru service, person serving was polite and friendly and processed the order quickly and no issue. Not sure really what else you can say, It's Macdonalds???

Handy for if you stay nearby in Premier Inn for a breakfast or meal as well as being located right by Aldi Tesco Costa Home Bargains and more for all your needs. With drive through and upstairs seating the car park isn't massive so if needs be park over the road in Tesco!

As title explains.. everytime I go to this McDonalds (which isn't often, as its a treat), we always leave either missing items or its wrong. For example, this morning got the breakfast and no hashbrown with the bacon roll meal (I even said when ordering "the bacon roll meal which comes with the hash brown and drink).This Is honestly starting to become a joke.. may as well save your money and go to the KFC opposite or get your own food in ASDA which is round the corner.

Came instore today 18/3/19 with my friends and quickly noticed how clean it was, then noticed a young lad by the name of JJ working, what a breath of fresh air this young lad was, he was very clean, efficiant and very good with the customers, he did not stop cleaning and tidying all the time we were there,hes a great credit to mcdonalds, i will definatley be coming back, well done JJ

My husband went to get our meal. Ordered 2 Big Tasties (among other things) but got home and only 1 in the bag. My husband went back to the restaurant and they realised their mistake, but rather than apologise, they just said "well we are busy". No dips, even though dips were paid for. Food was mostly cold and unappetising. Milkshakes were warm. Did not enjoy our meal and felt totally ripped off.

Spent ages waiting for a simple burger, when finally got it the burger was cold, sent it back waited ages again and again cold, how they can’t even serve hot food ina short space of time.... most of these places manage it. Use another one you may get good service....

Recently visited the Larchwood drive-through, when collecting my food I was told that if I want dips they are £0.25p extra each, although according to my receipt I should have had 4 included with my order. Ended up with no dips as i was not going to pay for them when they should have been included.. Looks as if staff are trying to bump up their wages for xmas. Stay away from this McDonalds unless you want to risk being ripped off.

What a complete and utter shambles. Firstly waited ages for the food to be given to us. I mean seriously.... We went to the drive through and waited gone 5/10 mins for the food to be given to us even though it was absolutely quiet. I felt sorry for the guy in front who was asked to park in the bay and had to wait. He was still waiting by the time we got our food and there was no apology about the food being so late.

Food was mostly cold they changed it straight away but it shouldn’t of been served cold in the first place

Ordered my food and expected a quarter pounder cheese burger and then spent hour and a half stuck in traffic to get home and find they have completely given me the wrong order with a chicken burger instead with nothing but lettuce in it not happy at all

always so dirty here last 2 times i have been ill after will not be eating here again im affraid to say

Been a few times for lunch and have been pleased both times. The food has been hot and fresh and brought to your table.

Absolutely disgusting food. Food freezing, chips tasted like raw potatoes. Just another McDonald’s restaurant who doesn’t care about the quality of its food, and because it’s “a McDonald’s restaurant” it doesn’t seem to care because it thinks it can get away with it.

Regularly miss items at drive thru. ALWAYS cold food Generally pretty slow Staff rude if you tell them Avoid

Great food, cooked well, but very busy. So a long wait, we all enjoyed our meal, even the children loved it.

i went in for the big tasty burger, first time in this place and will be my last, it came out with some sort of pink sauce on it, so i opened the bap and scraped out the sauce, that took the lettuce out, what i was left with was a soggy burger with a piece of cheese on one half with two pieces of tomato on top, big and tasty, what a joke.

I’m a very frequent visitor and they always sort out any issues I have. Here’s a picture of my breakfast this morning

Fast food delivered slowly in a disorganised set up. A 30 minutes wait to eat in is a joke. And no explanation.

Went to get my breakfast this morning, my own thought dropped my cigarette on the floor, only to be fined £80 :( McDonald's Havant have invited Havant council plastic police men to hide behind the wall to catch people !!!! Please be careful .

Me fui ayer después de hacer mi tienda en el supermercado Asda. Herramientas de abajo fue con la lluvia y me decidí a hacer colas muy largas para el drive thru. Todo lo que quería era un helado con un flake. Pedí y pagué por mi tema y fuimos a la ventana para recogerla. Me recibió una chica pidiendo que me vaya y aparcar en el aparcamiento? Me dijo, "Estás de broma? "y dijo que no, entonces me dijo "¿Cuánto tiempo puede uno helado lleve a hacer? "a la que ella respondió "Yo sólo estoy diciendo lo que me han contado". A regañadientes fui a totalmente lleno de aparcamiento y esperó. . . . . . . Y esperamos.. . . . . . . . . . Y esperamos.. Me di cuenta de tráfico que habían detrás de mí en el drive thru dejando su comida y yo estaba sentado allí como un limón. Después de 15 minutos me estaba echando humo y salir y fuimos a un restaurante y se empapó en el proceso - por un drive thru. La cola era a la puerta y pensé "al infierno con este ya he cola" y nos fuimos directamente a la recepción, sin duda molesto que sé de carácter ciertamente más. Me agarré a la atención de otro joven y cuando yo era probable conseguir mi helado y que había estado esperando durante años después de haber pasado el drive thru. Ella fue a la unidad a través de personal y he oído uno de ellos decir "tenemos que conseguir más conos de salida "Yo estaba estupefacto. Ellos sabían que yo estaba esperando, pero sólo permaneció en servir y no uno de ellos tenía el coraje o intención de ir y obtener el nuevo suministro de conos! Yo estaba totalmente olvidado como que no les importaba. Eso es lo que pasa cuando usted emplea a un montón de personal joven que sólo están allí por una razón, y por el amor del trabajo y los servicios de atención al cliente no están en sus mentes. Al final conseguí el cono y la izquierda absolutamente indignado. Pueden ser una gran cadena hotelera, pero se olvidan de que sin clientes no sería en los negocios, no importa lo mucho o poco que pedir, ellos están dispuestos a tomar su dinero, así que debe prestar atención.

No issues really a bit of an extra long wait but food was ok. There were notes on the till saying no ice cream not sure if that included the milkshakes. It was clean and staff were friendly.

Nice food but the waits can be ridiculous, we were made to wait in the car park for 1 mcflurry... so service is not always at its best.

Es McDonald's es barato fácil comida, nunca tuve que quejarme a veces se olvidan de salsas o mal trago pero rápido. Usar el drive thru principalmente y nunca tuve un problema.

Horrible lleno de niños y padres. No estoy seguro de lo que era. Comida tan mala como siempre. Nunca introduzca uno de estos lugares.

Muy concurrido, si el elemento no en el menú estándar puede ser esperar un poco. Personal son predominantemente educado.

Bit slow sometimes parking poor they often miss food at the drive through and it's not there when u get home very annoying indeed

Macy Ds what else is their to say lol Loving the ordering pods and delivery to the table. Lovely clean floor and toilets.Although I do think Macy Ds should limit the amount of free meals they give to staff. I don't go in them much but when I do and see same faces working their and I must say that the health off some members of staff some be looked into possibly or atleast making them of aware of a free meal everyday by their managers. Maybe offer one free male a week or just offer 10% off as to a few meal everyday. Anyway tastes bloody nice

Fast food with great service to match. Everything any McDonalds should be. Only down side is limited parking, but it's clean, service is efficient and food cooked well.

Good food, staff always cleaning tables etc, sometimes very busy but usual for McDs, never any issues. Always able to park easily

Half of order missing, and unwilling to correct it, girl called Megan said,,,, you will just have to phone to complain! Oh and half the rest of the order was cold! Burger King for us in future I think

Always the thick shake machine isn't working Always attitude from the spotty staff it's a below average mc ds ! But again you get what you pay for The queue can be horrific. Thank god we only get thick shake craving once in a blue moon

Don't go into the restaurant at lunchtime on a week day as you get all the local college students here! Just go through the drive thru! Too many people here for my liking at this time during the week.

I have visited this McDonalds on a few ocassions. Usually for breakfast as it is on the way to my office. Service is usually good; I tend to go into the restaurant instead of opting for the drive-thru as it is usually faster. Food is standard McDonalds. Have been dissapointed on a couple of occasions with how greasy the McMuffins are but on the whole a decent McDonalds restuarant.

What the hell McDonald's.. Come to McDonalds fancied a mcflurry all day. Oh and surprise surprise they run out of Icecream. Never been so heart broken in all my life. Sort it out!

I stopped at the drive thru at McDonalds to get a quick bite after shopping in Big Aada. I was appalled at what we got.. The two cheeseburgers were cold, floppy and lifeless , the chips tasted like they'd been cooked in old oil. I usually love stopping for a quick bite but felt really let down with this fare.

Went through the drive throu, and the food was cold and the staff were very rude! Very disappointed even if it is a McDonald's! Service costs nothing and it's not hard to get hot food!

As my title states, just as you would expect from a McDonalds.Parking is very tight, do expect to get a dented door whilst here!

Just finished swimming and was passing, I was drawn in like a magnet to metal. I was slightly taken back when our order was produced and the chips were cold. I took them back straight to the counter saying "Excuse me these chips are cold" the sales assistant replies "Do you want some more?" I did contemplate saying "No, it's OK I'll keep the cold Chips..." Had to bite my tongue! At least I didn't have to worry about the Strawberry milkshake.!

I used this before this review on a couple of occasions and had reason to complain to the manageress but now, at last, I have visited on a few occasions and have no need to complain. Well done manageress

I used the drive through to order my meal and the young girl misheard what I had ordered which is understandable as the speaker can be muffled . I pointed out that I had ordered 1 not 2 burgers politely and she said 'fine,well tell me the drink and I'll change it in a minute won't I? I said OK. Then she said 'are ya done ,I said yes but could you take off the other meal and she said a rude remark and said move to next window to pay then in an aggressive tone . The other staff were fine and food was hot . But she let it down for the rest.

My parents came back from using the drive thru to eat the food at home. I found my meal without the burger. So dinner was just chips for me, not good at all. This isn't the first time this has happened at this branch, lack of care from employees, terrible.

Visited here with my Daughter after school, because we had a bit of a shopping list for Asda and its handy. The place was clean, but the staff could do with a bit of customer service training session instead of treating people like a factory queue. After all we are customers. The food is McDonalds nuff said.

We came here for breakfast. It was a struggle speaking to the servers. The order was simple 2 egg muffin and a double sausage and egg muffins the latter with no muffin as this was for a coeliac!! Obviously the person who served me was not the holder of the duty brain cell. The first thing he said when repeating the order was two sausage and egg muffins with no egg. I said no 2 egg muffins please. So you don't want the egg?? Was the reply. I don't want the sausage was my reply. After we had worked this out I collected my order and the double sausage and egg muffin was a single sausage and egg ( thankfully there was no muffin ). I took this back so they put another sausage in. No extra cheese or anything. No apology for being unable to complete an order!?!?!?Food is normal McDonalds food, however service is something that you may have toward at!!!

Arrived at drive thru 10.13am to get breakfast for Daughter waited for exactly 7 mins to get to the service point, just as news came on radio to announce it was 10.30. Gave my order, only to be told I could have it as it was 10.30!! I said I have been in a que waiting for you to serve me since 10.13, its not my fault. She asked her manager who said a definite no. So I was then stuck in a que going nowhere with no food on order. When I got to the window I asked to speak to the manager and explained that it was company policy to stop serving at 10.30 regardless of who has been kept waiting. Her excuse for the lengthy delay was they were short staffed.Wouldn't bother going there again.

Don't like going in there now to order since it been done up order at one till then have to wait in line for your food in a different place drive throw is much easier that's for sure, chips are salted to much not good for kids as they don't like it and ended up leaving them not much of a treat for the kids if they have to leave half of it,

As the title states, their burgers and McMuffins are scrummy, but the chips are limp, soggy and far too salty. If they continue adding that much salt to their chips at this particular branch, there are going to be a lot of customers heading for high blood pressure in next to no time! Maybe it's a selling ploy to sell more drinks! Hmm...

Yes the same as most McDonalds but this one is fairlynew, was clean , had efficient service so worth a mention. Near to ASDA so eat first if buying any frozen food and next to Petrol; Station. Free parking and Wifi. Has drive through on left as you come in through car park, pedestrian entrance to right of car park.