McDonald's in Basingstoke and Deane

I could not use the touch order screen. 6 times I touched my request and none of those touches selected it and nobody at the cash tills. I ended up going across the way to KFC where there was no problem. 2nd visit (yes, stupid I know but it was 6am) supposed to be 24 hours but it was closed. Only drive through open.

Shocking staff, couldn't get a plain triple right, girl behind the counter (eventually) was so rude when I asked for it to be plain! I won't be back

Always friendly staff and the food is always cooked well

henry and chris made the evening much funnier and much more enjoyable, cracking jokes and having genuine fun

Very loud. Cheap and easy food. Long queues and bad parking so had to park up the top which wasn't great for joint pain

Awkward visit with grandchildren, teenagers throwing chips at each other across the restaurant, running around. Not an ideal environment for little ones

Burger was dry,and the philli stack had hardly any cheese sauce.staff were not interested in my complaint

Fast, fresh and hot food service. Many other franchises could and should learn a lot from your location.

Fanta orange was completely spilt over both McFlurrys, and were ruined, inedible. Bag leaked from spillage all over kitchen. Rest of meal was not affected.

Just wanted to give the delivery driver a big shout out! He was absolutely lovely!

It’s rather a shame about the amount of bird muck on the tables and benches outside. I’m sure the staff do their best by cleaning up regularly. Can the large overhanging trees be removed and replaced with saplings. This would solve the problem.

Every time I order I get no sauces or straw. It’s pretty embarrassing. I was meant to have 6 sauces with the order and I never get any.

Often clogged toilet.... In March either the order was not complete or/and something was missing from the order.... What is going on there? Is it a weaker employee from a worse restaurant? P.S. I am not very interested in constant so-called mechanical "apologies"

I moan every weekend when ordering from mcds to complain about the food is always cold why

great. food was hot still when it arrived.

Missing items and given the wrong order to begin with !

Terrible service,took my money and recieved no food. Class 😂

Missed half our order - delivery driver said he’d only been handed 1 bag. No drinks or McFlurrys for us ☹️

no straw or sauces came woth the meal

amazing delivery driver..food hot..drinks intact:)

driver went to another address first because he's location showed where he was when he turned it on and it wasn't at McDonald's I even took a screenshot to prove it

delivery driver gave wrong order. got main meals. didn't get drinks. he gave me someone else's order and not my order of my drinks of strawberry milkshake diet lemonade and full fat Coca-Cola. feel there was allegiance involved as well as delivery driver went to the wrong address beforehand.

Originally when ordered the time said 20:25 and 20:45 but after a few minutes it said we would get out food at 20:28 then it kept getting pushed back a couple minutes and was very annoying

The oasis tasted like metal and there was no extra egg. And we was missing 2 hash browns

Enjoyable but disappointed by burger had 1 pickle and no onions

It’s always nice to see someone who is always happy

not happy!! food has come all cold and the drink was spilled everywhere!!

All cold & was refunded £4.79 for a £20 order

Service was a bit slow but food is what you would expect for Fast ‘ish’ food.

The staff at this restaurant can never get anything right. Something is always incorrect. Also, I ordered with Uber and the cheeseburger was missing. Ordering with delivery, the foods cost more. I contacted Uber support, and I was only £1.38 returned. This is 30% less than the normal price. Disgusting. Train your staff.

Delivered exactly at the time given by McD. Driver was very pleasant and courteous. Thanks

BADA...DA...DA.... , IM LOVING IT 🍟🍔🥤. Good example of macdonalds, modern, clean, friendly staff, eat in or takeaway, drive thru.

no chips and food was freezing because the driver was sat up the road for ages

yet again missing items one meal missing out the order and I'm not older and again and I photograph evidence so I suggest you email me

No sauces at all and no straw. Missing items

why cant this store get your orders right when you order 3 cheese bites you expect 3 not 2 very consistent with messing up orders

Everything was cold, the McFlurry that arrived was basically a warm milkshake. The chips were half filled too. Total waste of money

my milkshake was swapped for a coke and my ice cream didn't arrive and I have no straw

Food was all soaked in coke and drink was empty. Order was taken away and heard nothing back

I got the wrong muffin. I received a sausage one instead of bacon!

I told the driver food was cold and his reply was he was waiting for food long time

to be honest I've had enough of the hole service!! always something wrong

Two visits in a row my drive through orders have been incomplete - First time there was a receipt in the bag so it could be sorted, however this time no receipt was provided so no way of quickly proving the order was incomplete or connecting with customer services.

and yes it was hot and got serviettes

Food was cold and the drinks were spilt. Also it came 11 minutes after it’s due time

It never showed up waited for over an hour but it it never came

Caring driver precise check in at front door

never get any napkins when ordering food never

wrong item delivered but the delivery was quick & the correct items were nice

Took the absolute Micky comes from Oakley good stone cold unediable

The people who served us were friendly but service was slow. To top it off, I got home and food was missing for my son. The food we did get was nice though. I didn't go back as it was too much hassle

My order was missing 2 items and food was stone cold

The coffee had spilt in the delivery bag the food was very cold and it took an hour from order to delivery. Very poor service all round.

driver handed me a leaking bag that literally split before i got to the door and also went like 2 different directions before actually getting to my house

Turned up later then expected and was cold as unfortunately driver had 2 orders other side of Basingstoke to each other

Delicious food as always delivered hot and on time.

Food was freezing cold. Took nearly 2 hours to arrive!

I ordered my food at 1pm and at the time the expected delivery was 20-35min. I received my food over 2 hours late. and it was coold. totally unacceptable. if there are no one available for deliveries then order shouldn't be excpeted.

by far the worst mcdonald’s i’ve ever eaten in my life, chips are awful they don’t even taste like mcdonald’s chips , never again

Absolutely terrible. Order placed at 12:15, not delivered until 14:20. Fries were stone cold, a small amount of heat left in the burger and the milkshake had completely defrosted and was basically banana milk. Worse experience ever fro. this restaurant, however, i suspect it was down to the driver, as the food would have been hot when it was picked up.

It's a McDonald's. You don't don't go for the atmosphere and you don't go for great food, but this is the best a McDonald's can be. The staff are amazing, the food is always accurate and well put together. The best McDonald's I've ever been to.

Good for quick bite and coffee when travelling

Food was cold and half the coke had leaked in the bag where driver didn’t carry bag properly

part of the order was missing 😒

we understand it's valentines day it was just to late. and missing our dips

Since the refit the speed of the service here has been appalling. Very slow (nearly 20min from ordering on weekends) and twice out of four times something has been forgotten. I thought at first it was settling in but several months on it is just as bad. I suggest go to Winchester road one instead of you can. Update - still very slow and they move it ready to collect 5-10 minutes before it is ready in the system to cheat the computer system

waited 90 minutes for macdonalds breakfast

It never arrived, even though it says delivered on app, had ro re order, now have to wait for a refund.

The woman was really understanding and she really took the time to ensure that everything was correct while being early the food was. nice and hot and we thoroughly enjoyed our meal which gave us a lasting experience. I will forever remember this

The delivery person was brilliant and very polite which was nice to see previous delivery persons have not been so good. The food was only warm but well packed and no spillage

Awful. My driver did not deliver my order, he did not follow my adddress or communications via chat. My order did not get delivered and the driver marked as delivered.

some items missing from my order again hope get the refund this time as I never got my refund back from the last order that was cancelled by you so go and check your emails what i sent you

Ordered at 5:49pm and didn’t arrive until 6:45pm.

Went in for a coffee and wrap for lunch. Sat outside as it was full inside. It was pleasant to sit in the sun and watch the traffic go by

Food was cold no straws with drink I am diabetic and meal was over 2 hours late

Not happy about the multiple drops. food is cold again!

Absolutely lovely it was spotless in there

Drinks spilts 2 bags wet and delivery driver just said sorry

Wrong item to what I ordered none of the extra add ons that I requested were on my McMuffin

It was so late food was cold I was missing my order as well

absolutely appalling service, food cold ,lunch time totally ruined

My chips didn’t come ? With my meal.

Not happy half of hot drink had been spilled over bag as order squeeze in a small bag with another order by driver

Food that was actually still hot when it arrived! Perfect 😃

the food is cold, the dips are missing and no straws were brought for the drinks

Am sorry to say once it was a treat to get macdonals , but have noticed macdonals is no longer a treat . I was very disappointed with the quality and no longer will be ordering any thing from macdonals.

I didnt get a straw and my drink was half spilt

4 nuggets short out of 20 and burgers had no cheese or pickle and no extra sauce and no dips as ordered with the 20 nuggets

Mcdonalds is what it is but service can be a bit slow these days

I ordered my food at 6.05pm and it was delivered at 19.50 and the food was cold my 2 year old had to go to bed with no dinner

I get peed off when MC’Ds don’t put sauces in the bag!!!!!! Especially when it’s meant to come with a meal!!!!

Two drinks lids fell off and soaked food drinks only half full. 2 x wraps missing and smokehouse burger missing no dips either. Tried phoning twice and gotno answer

Mcd was one of the best restaurants of our childhood… what happened? Is all for money? No joy, no good product?! How can you let your employees serve us this ! Why !?

Cold fries. Was asked to wait, and fresh fries would be brought to me ...by the time they figured out where I was parked (in the space they instructed me to wait) the replacement meal was cold too 🙄

Took an hour to deliver freezing cold food and my wrap was stored upside down so had completely fallen out wouldn’t even give one star.

the delivery driver dropped my hot chocolate on my doorstep and there is no replacement or anything

how do you drink without a straw

Missing item on online order again and again

When I went to try change my little boys nappy a worker had been in the disabled/baby changing toilet and rolled a joint which stunk out the toilets, spoke to the manager and it was just pointless so will be taking it further!!

No house number was given to driver