McDonald's in Basingstoke and Deane

Good for a McDonald’s but small in the seating area

Even for a McDonald's this was dire. The toilets smelled better than the food.

Awful service took an hour for three ice creams how hard is three ice creams do yourself a life saving choice and any where else

We waited for 20 minutes and didn’t get my ice cream!!!

Took way too long for 3 McFlurrys

Good ol' Mc'cy D's!!! But with the current standard refurb

It's a new building so it's very clean. On 2 out of 5 visits my food order has been incorrect and the staff were polite

Didn't have all what I wanted and was quite slow. Others also didn't get what they wanted either.

Visited today. Was clean and tidy. Staff friendly. Had the new £5 meal deal can't fault it.

Good food and service. Thank you.

Was very busy, but Service was very quick

Delivery and quality was fine but I don’t appreciate delivery coming in a ALDI shopping bag. That’s not hygiene

Terrible delivery service. Waited & waited then it took 1hr 30mins to tell me order had been cancelled.

Forgot my drink and the drink that did come didn’t have a lid on by the time it got to me and went everywhere

Quick to get food but the hot chocolate that we ordered was like dishwater, which they did change

Hour & 10min for delivery & the food was cold. No refund or response!

Driver delivered the wrong food

over 1 hour wait to find driver, however once driver was found very quick and good service!

Cold and no free gift as advertised.

Cold and. It free treat ever even though you advertise it.

Food was cold! I don't care about the delivery timing, but the food must of been ready for over half an hour waiting for the driver

Terrible service food ordered at McDonald’s 10 am ordered before 10 and delivered at 11 :46 this food was freezing where was my food for 2 hours??? Refund wanted urgently

food was fine but boy you need to check who you hire on just eat guys. The most patronising rude man delivered my food. Opened the door and asked for the code rudely. I told him it and he said "oh (said code) I have my phone on the bike I'll check it after I drop the food off" ummmm why did you ask me for the code then if you aren't going to check first?! 🤣

Our order took an hour and 20 minutes to arrive. Every time I checked the delivery update the delivery time increased. Food was subsequently cold.

Waited an hour and a half for my food to arrive and by the time it did everything was cold and disgusting

Time kept changing and arrived at 18:30 only, the burgers and the fries were cold

Actually came in good time for a change. Wrong grill details on the burger, everything was cold, no mozzarella dippers. I don’t know why I bothered.

it was 45 mins late and due to it being late both meals came cold, fortunately we got a milkshake so it was cold anyway. requested a refund which was denied which is ridiculous.

Don't ever order from just eat. Took over an hour to arrive when it estimated 15 to 30 minutes and when it did come it was all cold. How can I feed that to my 3 year old!

Was supose to be here within 15 to 30 minutes... over an hour later it arrived from when i ordered it. When it did arrive things were missing and everything thay should have been hor was freezing cold! Absolutely disgusting!

Stone cold disgusting never again

Drink spilt in bag so oasis every where and dripping which got into my coke food tasted funny very disappointed

Food freezing cold again. Drinks split everywhere so now have wet chicken nuggets. Just a let down

Ordered no onions burger came with onions not hard to follow a simple instruction

Won a free bacon roll or single mc muffin. Ordered the bacon roll with no sauce to take away. Got home, unwrapped and all I had was a roll with tomato sauce 🤷 Returned to McDonald's and was told that's what was put through on the ticket as though it was my error? It was a winning monopoly ticket with 2 clear choices. Also, why would anyone ask for a bacon roll with no bacon and just sauce? Was given a hash brown as an apology which barely compensated for the fuel used to return. This has happened before at this McDonald's (by the cinema and ice rink in Basingstoke) but as I was passing I thought "give them another go" 🤷

didn’t get any dips or straws which we ordered

The usual McDonald's, was very busy at the time, but service was quick and the place was clean.

Driver stood at the door for ages asking for wifi, gave him wifi then he just walked off

Very crowed place staff working so hard friendly too

never turned up tried to get intouch with the restaurant and just eat and got nowhere, wouldn't recommend this McDonald's to anyone

It took 2 hours to arrive and when it did all my food was cold.

Cold and stale and missing dips again !!!

My meal didn’t turn up. Again this is shocking service

Food arrived 3.5 hours after delivery. One drink was missing and the food was cold.

My delivery was late. My food is cold. My milkshakes have been spill everywhere and Have melted and runny and covered all my kids drinks Very disappointed and not happy with my order.

good was cold took ages to turn up

Never go wrong with a Mcd's. Good fast food and drink fast as you like. Just take no notice of the screen when it shows ready. They just clear it off before anything is ready. Bit annoying, but it's what you find at all McDonald's.

I've been given the wrong order

Food was delivered ASAP. Nothing was missing and delivery driver was nice

Mcdonalds have forgotten my daughters happy meal! 4.99 refunded to 0.99! Am not happy. Would like my full refund back for this

Check your food order before you leave. Usually have something missing. Access to the drive through is painful. Staff are friendly.

I was given a completely different order

Order received with the drinks bag completely soaked and dripping with coffee. No coffee left in the cup

your service is the worst I have ever come across I ordered fast food and waited over an hour I could have cooked it myself quicker and when it eventually turned up it was cold and missing items. I will be advising everyone I know never to use your service in the future

food was late, got given the wrong items and didn’t receive an item we ordered

Who doesn't love a double cheeseburger?

I made a breakfast order at 10:40 on Saturday 23rd august and still at 11:00 I had no food, I asked the shift manager wheres my food and he said it was on its way with no apology for it taking so long. I received my order at 11.15, and I had to take it back because the muffin was covered with grease and dripping wet. It took 5 minutes for some1 to come to the till with another order and even tho i was stood there with naff food in my hand at the till they proceeded to walk away until i called them back, And still there was no apology from the server they just gave me another one. It wasn't even busy yet there was 3 staff members working the lobby and cleaning tables that had just been cleaned. Very porly managed and very poor utilisation of staff. And clearly none of them have and people or customer skills.

i didn't get everything o ordered

Food was over an hour later than the original two estimate times. Couldn’t even cancel it and reorder elsewhere. When it arrived chips were cold and nuggets were warm but a bit stale. Everything else was okay but a bit mid

My delivery diddent get delivered to my door

food was freezing cold, bag was split and my coke was flat

horrible everything was horrible

Leaving me food on the doorstep without even knocking. Waste of time

Ordered food for my 6 year olds birthday breakfast. Order did not arrive. Driver marked it as delivered and obviously took the food. Customer services really unhelpful. Ridiculous.

yet again order wrong..where is my fries??..

food was cold drink leaked in the bag

Never arrived delivered to wrong house!

Good food fast delivery , missed an item but sorted straight away

from ordering to delivery it was 60 mins when 25 mins was quoted. items missing. food that was delivered looked like it had been in the rain and prepared ages ago. food all stuck to wrapping as it was obviously not fresh and also stone cold. f

Ordering was wrong and food was stone cold we waited 1hour 30 mins to.

My straw was wet so couldn’t use it my drink had to be put in another cup and one burger was slightly unwrapped and falling apart

Cold again. Always cold. Really unpleasant. Spent a lot of money.

food came cold, I waited an hour for my food.

All good. Nothing missing and Hash browns were cooked well.

The delivery time kept changing for over an hour past the first original time and some of the oder was wrong! The wrong meals were delivered!

What a joke. Collect comes up for order but told by staff to 'stand back' and wait for number to be called. Total shambles

drink had leaked spoiling most of the food this is not really the service you shouldn't be providing I will not be ordering from store in the future as they have gone down hill

Delivery arrived soaking wet due to the cola leaking everywhere. Driver was not helpful seeing both bags dripping wet just threw both bags at me and drove off. I was not impressed at all.

I got the wrong food that we ordered

Took forever to come order around 9:30 took an hour to get to me . Very bad

There was egg in the rap but asked for no egg and drinks were open when they were delivered

food was late. it was stone cold and my milkshake was missing. normally delivery is better than this

Every time we order from this place we always have something missing, whether it be drinks, burgers, or sauces! AGAIN, the strawberry milkshake was not delivered. The servers have one job…to serve the correct food to the correct customer and they can’t even do that!

The food was freezing & tasted disgusting. Had to throw most of it out. So pattern up

Cold food , super late , missing item

Awful uncooked fries Wherever you get to a McDonald's and they are busy, rarely are the fries done to the full time needed They cut corners just to get a quick turnaround. It's not just this McDonald's it's others too

Food was cold when it got here . Took over an hour to even get here . Happens a lot atm . Not first time this has happened and never get anything back from it as I bin the food . As you can’t eat a cold burger or chips . Disgusting really . Pay money for something and then can’t eat it . Bad I feel

Wrost service among all 4 McDonald's on Basingstoke for Uber driver's delivery. Even the managers don't bother that the food is going to cool on the rack. We have to wait for a long time for every pick-up.

Ordered 2 double bacon burgers but no bacon in my burger at all the whole company is a joke can’t get orders right

so so much better we might be getting somewhere I hope

Food was hot but sloppily put together

Late delivery, kids meals were cold, all the chips were cold and soggy. The diet Coke was flat and was at the end of the syrup line. Overall a very poor delivery.

The delivery was late and always turns up cold.

perfect two orders in one day but I had no drinks with both orders tho

Food is usually very good as like any other McDonalds. However, this store gets orders wrong more often in recent months. So does cause issues sense my 3 star service. But staff are always apologising and will re-do your full order if you return with complaints. This complaint being dealt with professionally and quickly is what's kept me using this store. This store is usually very busy as it is the main one in the area, and open 24 hours with drive-through

Cappuccino wasn’t a cappuccino and it was 1/4 full cup normal

I’m really not happy with my delivery driver. We have a car park yet he drove his moterbike into my front garden all on the grass and parked in the garden. I have video footage and I am not happy

Very rude staff, proceeded to call my mate fat, after asking for a balloon.

Didn’t bring half our order that we had put on and charged me for it all separate

your driver poured boiling tea all over myself and our food wasn't able to accept the order and now ive no idea if I'm being refunded! absolutely shocking.