McDonald's in Tandridge

Cold chips and soggy bread on the burger. I will never return to this McDonald's. However, nearly 99% of McDonald's we visit offer excellent food.

On the east bound side I was given the wrong meal both times I've used this MacDonalds and I'm not sure but I think I heard the staff saying they would mix up the meals

You have to walk all the way through to the back to get to the toilets. Why not have the toilets near the entrance? So much time is lost walking around these places.

As expected cheap food. Service ok.

says it's 24 hours, but the guy working nights hides when you get to the counter so he doesn't have to serve you.

Great McDonald's best in the area

Just as we had ordered food, all the power went down. No lights or power even phones went down.No clear instructions were given by staff apart from get out. I had to wait in the dark for my food then sit in the car in a picture black car park. No emergency lights inside or out

It's another modern style McDonald's, slow service and lukewarm expensive food, not a scratch on what MaccyD's used to be.

Professional timely service. Aydin was very helpful

Besides a friendly table delivery service, this place is a yoke. They manage to destroy the easiest fast food experince by not even following their house manual on how to put the burgers together. for sure never again!!!!

Quick comfort break and breakfast from macs what can you say always good

WiFi not working, could not access McD app to claim burger offers.

The manager Tash was so abusive and rude. The staff were all poor standard. Have been trying to make an official complaint but McDonald's are too busy to deal with it. Macdonalds get your staff trained and on a leash! No paying customer deserves to be treated like this. Tash get yourself some personality help. Your attitude stinks. Come in macdonalds

Brief stop for McDomalds breakfast. Very quick serving, and very helpful and friendly staff (Amporn) made for a great visit. Surely a place to stop again if passing.

Service cancelled be slow sometimes. If you use the drive through early am, be prepared to park up and wait 50% of the time

Awesome customer service, the guys on shift were great.

Daniel was absolutely amazing. Very Sincere and polite. First time back at McDonald's after a year (because previously colney car park fined me for being 3 mins overtime) I will go back to clacket lane again. Hope Daniel gets recognised.

Typically reliable McDonald's restaurant

As good as you'll get for atmosphere at a motorway services, with plenty of seating. I've been stopping here regularly since they opened, and by and large they're consistently fine. It's a McDonald's, so you get what you expect. There other fast food outlets on the site, by McDonald's stays open much longer (24h, I think).

Thee worst service's I have stayed at over night there is only McDonald's that is open when us truck driver's are stopping for the night shower are crap mobile signal is crap so can't watch TV in the evenings

Double quarter pounder was OK, everything else was shockingly poor, 15 minute wait although only four customers?

The order came through at a good pace.

Inside the clacket lane services Order was prepared quickly and correctly

Not 24hrs like it states online

Screen printer out of paper, yet again.

Big mac was cold, half a large portion os fries, and I'm sure the burger was made from a distance of 100yards, it was a complete mess, I like McDonald's but not impressed with this one.

I didn't visit here 5 days ago, your algorithm is all wrong. Sorry macdonalds it might have been good but I wasn't there, speak to google or your bosses, there probably the same people!

Absolute great place for a quick bite

Good experience friendly staff even had have a nice day

Poor ,very poor . Over priced obstacle course and arcade. Tiny bumper car circuit. Didn't visit cinema. Most outlets closed .

Was very busy and no staff cleaning tables

Just a normal mcdonalds as per usual.

Waited a while for the food but it was fresh. Restaurant is in a service station which is a bit grim but a McNugget is a McNugget so can’t complain

Asks for table service, unfortunately after 20 mins had to collect myself!

What you can and should expect from a McDonalds.

I did order to dine in and then was shouted at by a member of staff who told me I couldn’t sit in the Mac Donald’s area with my dog. There is a sign at the entrance of the services saying well behaved dogs welcome. There are no signs saying No Dogs in the restaurant area.

Its a Macdonalds, expect food which is so sterile you can pop it into a time capsule for future generations to enjoy!

Very busy place,some ticket self service machines no receipts? Big disgust is the service station toilets

Order machine was working but no receipt.

The Costa staff are very friendly and helpful, all the usual facilities.

Not open 24h turned up and was closed

As a family we use this McDonald's a lot, it's in a good location and most of the time it is pretty good. Today was a shambles, clearly short staffed and tempers were short. Okay mistakes happen, how they are corrected is the important part. All our fries were missing, half the drinks, no dips for the cheesy mozzarella or Nuggets. Some of the dippers missing as well! Had to go back twice to get everything and not so much as a "sorry". Then of course half the food was cold by the time we got it all together! Hopefully, a one off and management should learn from this. Time will tell?

McDonald's food, pretty dire service station!

1,000 times better than the McDo at Cobham services. However, lackadaisical daisical staff clearly fed up. Burger over cooked and tough. No serviettes until I asked. On the up side they have new chairs and the café area looks less like a feeding room for the homeless.

Breakfast was great even if my husband did steal a bite of my hash brown.

3/4 full latte. Burger thrown together. 4 soft drinks 3 straws

Good food, loads of seating, quick service, what more do you want hey 👍🏻

Not bad for a maccies, the toilets smelt a bit tho

I placed the order expecting a long wait ( huge crowd waiting). However, I received my order in about 3 minutes. Very quick service.

It's Mucky D's it should never be rated more than 2 stars.

it's a service station macdonalds so I'm not expecting high standards but burger was cold despite customising the order and some of the items ordered on the automated machine didn't arrive so had to go back and ask for them. kids had happy meals and asked for a book but were given the toy. Silly things that are just down to not reading the order correctly. I get it, it's fast food, only it's not fast and it's often wrong.

Took a long time for the order to come, and the tables were not very clean.

We ordered our food on the app and they bring it to our table which was fast and the food as always lovely.

Service was slower today, display screens not showing orders being processed. People not wanting to order and pay via the screens had a wait for a staff member to process their order. Usually a smooth service so surprised at the delay today. A lot of Uber Eats and Deliveroo orders going out.

I want the Burger I get to look like the advertising photos.

Food is inconsistent in temperature. Some times are cold sometimes piping hot. And you get parked up for couple of cheeseburger. McDonald's need to do better in the UK

Was not clean. Rubbish on all tables. Large group of clearly drunk or stoned or something'ed youths. Got overcharged by 40p tried explain to serving staff member but she could barely speak English so I just gave up. Needless to say, I will not be back!!

Motorway services so was very surprised that the food was actually hot freshly cooked also a member of staff showed us how to earn free/cheap meals so win win there

Food was good Ibur wouldn't say location was the best.

Not 24 hour as described, staff member said they had a ‘system update’. No sign or indication they are actually closed. No point coming here during the night L

It has been pretty consistent at this branch for the past 5 years. Thank you

Coffee lid was useless ended up with coffee all over the car and wife.

Meant to be open 24 hours a day and was closed. Watched me stand there for 5 minutes before telling me

Quick efficient service food normal McDonald's standard

Decent McD with freshly made food!

Had drink and Apple pie in car....bit noisy inside...

If I could give zero stars I would. From long wait times to disorient staff this is by far the worst McDonald’s I have ever stepped into. From order to collection took a disappointing 35 minutes only to be told “its too late to serve you porridge” Avoid this place unless you have time to kill.

Great food, service not as quick as other branches

Claims to be working 24/7 but ain't

Prompt service, food was standard McDonald’s quality,

I arrived at Clacket Lane to find McDonald's the only food outlet open. They were very busy as a result but even so it took 30 minutes for my food to arrive (after a panic as it disappeared from the board)... but my nieces order completely vanished and I had to ask 3 members of staff before I was asked for the receipt and they begrudgingly put together her order. By the time I got her order, my chips were cold and I didn't have the dip I had requested or the dip that should come with the mozzarella bites...

No, I didn't go to Macdonalds. I hate take away food. How google tracker gets things wrong.

Dreadful. Not one clean table and this is at 7.30pm with no customers sitting down. Food on the floors, rubbish everywhere as bins were full. Dirty trays where the condiments are. Would not eat there.

Decent food. Nicely cooked. Can’t complain at all.

They don't serve food at night.

Every single bloody time one person moving like a snail and 1516 people queueing McDonald’s get it right this never gets any better here

My friend and I ordered a Happy Meal and a cheeseburger, along with a Triple burger. Unfortunately, the Triple burger was cold, as if it had just come out of the fridge. The cheeseburger had no sauce, only cucumber, which was unexpected. Additionally, I had ordered two sweet chili sauces but received none. We were looking forward to our meal at McDonald's, especially after waking up early for a trip and being very hungry , this ruined my day and my friends . The lack of sauce made the Happy Meal unpleasant to eat, and it really put a damper on our day. I hope you can address these issues to improve the quality of service for other customers.

Very quiet and efficient service. I can’t say I enjoyed the breakfast wrap. Too much in a wrap.

The service here is particularly slow, and when my food was ready to collect the guy was so rude quickly saying that some items needed 5 more minutes. I asked why not my all food wasn’t ready at the same time to collect he repeated same phrase as before but shouting rudely this time! If he can’t handle stress he probably needs to change job.

Ordered a medium big Mac meal with toffee latte and potion of halloumi fries. Staff didn't put the halloumi fries what I noticed immediately but later in my car realised that they gave the wrong coffee. Staff couldn't even say hello or sorry for their mistakes. Awful experience.

03/24/2024 21:40 I come for the second time. I couldn’t figure out how to pay with a voucher from the parking lot, so I ordered it at the checkout. I am from Ukraine and speak Russian or Ukrainian, very bad English. Actually, here on a business trip you don’t even need to know. For some reason, a nice girl compared the Ukrainian language with Romanian and invited a colleague, probably from Romania. In the end, we figured it out through a translator. But the attitude was very disappointing: The order was not delivered completely, i.e. no juice. I waited about 5 minutes to get attention. Everyone just watched and ignored. Halfheartedly, he attracted the lady’s attention and simply showed the receipt with the juice and showed that it was out of stock. A guy who was probably from Romania and who was invited to talk to me simply turned away when he was invited and showed that there was a problem. After the third attempt by me to call him, he simply left the hall. On top of that, only one employee was wearing gloves. Everyone else served and cooked without gloves, which is extremely unhygienic. I don’t understand how employees in the food industry can work without gloves? It is not known where they had been before. It is not known how much dirt and all kinds of infection are on their hands. I had to throw the entire order except a bottle of juice into the trash. Bottom line: I was left hungry and dissatisfied. Eating food that has been touched by hands after using the toilet or a dirty floor is not very pleasant for me. 100% disgusted with the McDonald's chain 🤮🤮🤮

Had a good meet and greet with both the order caller at the time and with Saow, the attendant at the cafe. Very good service, 4* as its McDonald's, and I can't justify 5* on the basis of it being... McDonalds Food... but the service was really cheery which made my morning :) Cheers Saow! Recommend the friendly vibes

As you can see the place looks open, we ordered on the app and submitted the order to be told drinks only and they are not open 24hrs. I said ok whatever just refund us and the shift manager said he couldnt refund us as we used our points on some of the items. We was really not happy and said he would need to sort something as wasnt our fault they didnt turn the app off etc. Then he changed his mind and said oh we can make the food but just not the fries, what a joke and the hours where only updated on google 6 weeks ago to 24hrs. The manager has confirmed its not 24hrs!!! Head office needs to look at this as previous reviews are stating the same issues. I am more then happy for someone to contact myself.

Extremely slow staff. Average waiting time 15min for coffee.

These people need to have a review on how they treat your food! When they wrap the food they squash it and make it look horrible

Slowest McDonald's in England. Unbelievably slow.

1040pm closed yet says 24 hours.

Ordered on app. Once arrived we were told they had shut and are were unable to cook food. Had to refund us. We shouldn't have been able to order on there first place.

Always use when the family are hungry when we are out

Just got a breakfast with a workmate and both muffins have come out solid. Inedibly solid. I don't know if it's yesterday's or what but there is no way this was freshly cooked just now. Yet another mcdonalds run by incompetent people. It's seems everywhere you go these days, people just don't care anymore...!

Staff were terrible, ordered via the app, popped to the loo, asked the staff why my order number was not on the screen, they said it was obviously not being prepared yet. Waited 5 minutes, no change, asked the same person to check, they had the order sitting out back, so had she bothered to check like I asked, she would have realised. They then missed off 3 drinks so had to return to get them. Terrible customer service.

Plenty of tables, clean, quick.

Stopped to get food on the way back from the airport. Supposedly open 24 hours but was only serving drinks

I Went for wrap of the day had two small pieces of reformed chicken and my wives boneless strip meal was really tough not using free range chicken as adverts say

Had the best and friendliest service from Emmanuel, give him a raise!!!

Mac Donald's is a FAST food. Well nothing about being fast at all. It was very dirty too.

The food was ok, although I had half a piece of bacon in my chicken and bacon wrap. The service in there was disgusting, I had to pay cash as I forgot my card and the staff member there was incredibly rude. I gave him my cash and then he started talking to someone else and didn't give me my change, he come back to me and asked how he could help me as if I hadn't already ordered and payed(I did end up getting my change back). Unfortunately he didn't have a name tag so I couldn't name him however I remember him saying he was a sales supervisor but not only was he rude to me, but to the people I was there with too. I do not recommend this place and plan on not returning.

Alright place, decent food , decent.

Amazing staff , especially amporn, amazing person!!!!

Popped in to grab some lunch and can’t believe they have employees telling you that they are closed. Not the first time here either. Should change the opening hours cos not 24/7 Lots of unhappy lorry drivers who have stopped and can’t get a Mc Donald’s.