Pizza Express in Tandridge

Had a lovely lunch, staff seemed busy from what we could tell only 1 person was going everything and a chef. Good was great and service was not effected by the lack of staff.

Visited last Wednesday evening with children. Expected poor service as they were clearly under-staffed. However, our waitress, Mira, was fantastic under the circumstances. Really attentive, kind and helpful. She made it a great visit in the end. Thank-you

Food was great Krassy was an amazing waitress. Very polite and friendly. She was super with making our cocktail

Always satisfied. The food is great, the staff are pros through and through. Can be noisy at peak times but it’s not the end of the world. Great atmosphere.

Really enjoyed the artichoke Pizza, good service and a nice buzz.

Firstly great service and good food. But just one major issue and why I scored the restaurant so low! They sat us with our backs to where they keep the clean cutlery, which meant every so often we would get the noise of cutlery being dropped in to the tray/holders behind us and worry they would drop it on us, which nearly happened a couple of times, although mostly it got dropped on the floor. Next time I will be picky about where I sit.

Lovely staff lovely pizza. And garlic dough balls

Our waiter David was by himself with a very busy restaurant, he did his best to look after everyone. Perhaps an extra pair of hands for him would have been a more relaxing experience. Great food. Great work David!

waited over 90 minutes for a cold pizza with hardly any topping . Threw it in the bin. won't be ordering from them again

We had a fab mother’s day meal yesterday - food was delicious and was served very attentively by Megan. Thank you guys, enjoyed it so much 👏

Terrible service. Ordered our meal 3 hours ago, still hasn’t arrived. I’ve tried calling 18 times and they won’t answer the phone. They’ve taken my money but haven’t made the pizzas, kept me waiting for 3 hours before I’ve given up and had to ordered else where. Disgusting service! I want a refund. How could you taken peoples money, make them wait HOURS for it not to show, and refuse to answer the phone. I will be speaking to a manager tomorrow about this. Absolutely disgusting. If you can’t actually handle how busy it is, turn off takeaways, don’t take people’s hard earned money and not bother to answer the phone or even make the food they’ve ordered.

the food arrived late and is cold

The pizza took over an hour to be delivered. Unsurprisingly it was stone cold when it was delivered. We ordered two large pizzas and they were so chewy and stale. I cannot believe the quality of the pizzas from pizza express can be so shockingly poor. Very very disappointing and would not recommend this to anyone.

Great delivery service thank you

David was the best host and honestly made the experience when we came in to eat. He’s friendly and helpful, great service. Food was good and they were able to amend a couple of things on the menu for us.

David was very friendly and a great host, will definitely come again.

The order never arrived. I have wasted my money

David the waiter was superb. He sang Happy Birthday and kept us entertained throughout. Extremely helpful and attentive - one of the best.

David, David, he's the man, he's a young looking chap like Peter Pan!! What a lovely guy. We will be back!

Brilliant evening for my granddaughter’s birthday. Thank you David, the Entertainer Waiter!! He was very attentive and seemed to enjoy the banter!!

Wonderful food, amazing atmosphere, excellent staff - a brilliant meal all round. Couldn’t recommend more :)

We had a lovely meal! Staff were really helpful and the atmosphere was truly enjoyable.

Great time in Caterham PizzaExpress, friendly service and good food. Good place to take the kids over half term, they love it.

Very understaffed for half-term rush. Having 2 servers for the whole restaurant ,including deliveries and answering calls which is ridiculous. Whoever did the staff structure for this needs sacking. The servers were extremely pleasant and did their best. However, the service was slow and it was just so full of people due to the slow turn around. We literally had to run to get our cars. We thought we would have plenty of time but it took over an hour to get out food and eat it . So this left a bad taste in my mouth, I wouldn't go to this branch again.

We know we are getting quality ingredients. Fresh and everything is hygienic, sealed. A must.

Olivia was amazing felt very cosy

Won't be visiting again. Even if it's free. Place was only a third full, but service was terrible. Starters unimpressive. Main course arrived for my gf - pasta that had been obviously microwaved (penne that was tough at the ends), mine turned up 15 minutes later once I'd asked out loud where my meal had gotten to as our waiter had disappeared. We also got sat next to the deliveries hatch - complete with doorbell - lovely. In short, £63 for food that my children could have prepared better, and a waiter that could totally GAF - to the point of 'forgetitng' further drinks we'd ordered (to cope with the food). We ended up having to pay at the counter because we asked for the bill and.....and again, nobody cared. Used to be a fantastic place. Not any more. Avoid like the plague. Now look at the manager responding to poor reviews over and over with the same generic waffle. Wake up mate, do something with your restaurant instead of assuming that any reply on google will do :-)

Great place for casual weekday dinner with the kids

The service is much improved now.

Food was tasty. However cold on arrival

The strangest experience I have ever had from a "professional" establishment! Ordered online for a collection, when we turned up we were told to wait. After 30 minutes, the , manager comes out and says they have run out of dough. At this point we just wanted a refund so we can buy our dinner elsewhere, but the manager informed us she can't give us a refund, or our food. Is this even legal? After wasting another hour just going around in circles, we left. Absolutely ridiculous!

Driver drove past us a few times. Food was all stone cold!

Very helpful service. Always reliable. Love the food.

We loved it in here, being served by lovely young lady, the manager.

The manager Olivia was so kind the place was so nice and lovely food. I will be coming back

Great food and customer service from David.

Slightly later than promised. Bigger problem was the cold pizza. Think the box doesn’t retain heat?

Great service from a really enthusiastic member of staff. The food was good as usual, if not spectacular. It was very quiet when we visited.

The pizza was cold when it arrived

What an excellent place to have a dinner out with your family! The atmosphere is super friendly and the staff are very polite and joyful. Special thank you to a fabulous manager Olivia, who looked after us very well.

Fresh ingredients and hygienic. Seal on box. Eating restaurant quality pizza at home. Pizza did need warming up but I'm not complaining as it was our 1st order and not the delivery guys fault. He was very polite. Will order again. No comparison. Quality is the best. Happy.

Excellent service and very good service. Good value for money.

The worst delivery we have ever had! The dough balls were not balls, instead swirls of uncooked bread. The chicken was not cooked! There was no chicken on the pizza. Terrible! I would like a full refund

awful place. Feels like you have no space as the workers are constantly running around you, food was mid, and they forcefully charge an expensive service fee even though the service was horrendous. the guy serving us had no hygiene and you could smell him from multiple metred away. When he served out food he had his armpits right in our faces and it was the worse thing I had ever smelled. Awful place do not recommend

great driver helping out in rain but food was cold :(

The pizzas were stone cold Rick hard no t many toppings the pizzas were not good Paid alot of money dough balls cold only one butter in the bag through the food away wasn’t nice at all very disappointed as it was for my grandchildren wasn’t worth

The most incredible service and friendly reception

We had very nice dinner in Pizza Express Caterham with my son. The team was lovely and very friendly. The food was fresh and very tasty. I will visit again soon.

Really nice food, would recommend

really nice food megan was amazing

Cold and nothing like restaurant standard

Great restaurant, very friendly and attentive staff. Nice atmosphere. Pizzas were lovely as was the pasta. Looking forward to going again

Incredible experience would recommend

Food was cold. Later than estimated

Always had a good meal. Mia is amazing and always make us feel welcome.

no explanation. starving kids at home got food late at night

Very Disappointed with the service the staff is very unwelcomeing and unhelpful They did not make me or my child feel very comfortable. A waiter smashed a glass and it scattered all over me and my 5 year old food they did not come do anything about it. When I asked if I could have a new plate of food ( glass in my food and my 5 year olds)They made me feel like I was hastling them. They did not clean up the glass properly and when geting home I then notice my daughter was bleeding due to the smashed glass. I have call to Complain about this but no one picks up or calls you back.

Both pizzas cold and tough to eat , poor quality and came a bit late :(

Couldn't ask for better. 1st class food service and atmosphere

Wonderful meal as alway, love coming to pizza express in Caterham for my pizza! Always a friendly service and great food!

Have been to a few pizza expresses and have to say the food here was the best we have ever had. Staff were really friendly and helpful. Will be visiting again

Very bad Expensive No vegetables in vegetable pizza

Had a really good meal, Megan was brilliant!

Always great food, much nicer than the "other" high street options!

Disgusting restaurant and I will never order from them! Today I ordered a pizza from Deliveroo in Pizza Express. I received completely overcooked pizza and burned out which obviously can’t be eaten because it’s hard like a stone! Unfortunately Deliveroo customer service didn’t want to help me even I send a pictures to them and Pizza Express didn’t want to take a responsibility for this what order I have been received for the money which I payed. I just came back from Spain and never ever had this experience in my life there!!! Here always problem with food and restaurants! Thank you for nobody taking responsibility for my burned out pizza which I received! Just twenty pounds in the bin and I thought I will have a fresh pizza for what I payed!

all of the food was stone cold. Arrived in wet soggy packaging where delivery driver hadn't covered from the rain.

Pizza was freezing cold not even slightly warm and took over an hour to arrive. Very disappointed….

the pizza was good and the dough balls too

Mira was an excellent server. She exceeded our expectations. Need more servers like her around!

receipt says order collected at 17.58, by just eat, arrived to me at 18.34. I was watching the order updates during the wait and the app still showed it being prepped at 18.15, so not quite sure what's going on. have a pizza and starter l can't eat, l asked delivery driver to touch pizza, he confirmed temp, said he'd collected just over 10 mins ago, which matches the app info.

Family birthday meal at pizza express. Food was very nice and our waiter David was great

Had a lovely meal, Our server was David I believe, very lovely and funny, very welcoming too. We had starters and as we had finished less than a few minutes later our food was out. Great service for a Saturday night. Was a mix of calm and busy in the restaurant. Had great drinks and food, the presentation was also great. The service made my experience very good 🥰 will be returning and very reasonably priced and offer great vouchers

Lovely evening for my sister-in-laws birthday. Our server David was very friendly and gave very good service to our large group. He even brought the cake out and sang happy birthday!

Lasagna is smashed around and no pasta just sauce

A friend of mine and I arrived at the end of the evening, and despite the fact that the kitchen was close to finishing for the day, the manager Faruk let us order our dinner. He and his colleague were also very friendly and the pizzas were excellent

Very nice, staff were helpful. Thank you Farook!

Food was freezing cold. Will not be ordering again I would like a refund

The place was clean and the staff were friendly but, the food took ages. It was over an hour from us being seated to us getting food served. They must have been understaffed as they did seem stressed. My caesar salad was underwhelming. Even more so for nearly £15.

Food turned up cold and your customer service is rubbish. I want a full refund.

the pizza was excellent! looking forward to ordering this again! thanks Pizza Express!

Nice food at a reasonable price. Pleasant staff and atmosphere

Pizza express is the perfect place for a family meal. We went for my son’s birthday and David looked after us. He was excellent, worked so hard to make everything perfect for our large group with a very friendly manner and dished up a lovely personalised birthday dessert. He really made it a special outing for my son’s birthday. Thank you!

My friends and I visited the caterham branch last night and had an absolutely great time. The food was on point and the service was fantastic. The manager at the restaurant Olivia was so lovely and recommended us the popular dishes. Thankyou pizza express for a great evening

Lovely meal today, lunchtime, food perfect, David was a great waiter, helping my Mum who uses a stick, and generally making us feel very welcome

I dined here yesterday and was amazed by the warm welcome given by the staff, service was brilliant extremely accommodating to me and my family, Livvy the manager at the restaurant looked after us brilliantly and was always checking if we needed anything, I had a pollo pasta which is my all time pizza express favourite my daughter has dietary requirements and they were so careful and considerate towards this which put me at ease. The food was served hot and tasted lovely, I will definitely be returning for more meals and celebrations couldn’t fault them! The best pizza express I’ve ever been to Thankyou to the team at Caterham Pizza Express you made our experience great.

Pizza was cold, dry everything else was fine

Nice pizza and halloumi fries. Polite delivery person, on time.

The Staff were extremely helpful and friendly. A very pleasant lunch.

Great gluten free options. Lovely staff. Would recommend.

Had an amazing time with my little boy. Staff very friendly, and food was 5/5. Thanks to all the staff and Chefs for such a great experience 👍

I recently had the pleasure of dining at this restaurant, and I must say, it exceeded all my expectations. Despite the shortage of staff, the service was impeccable. The ambiance was inviting, and the restaurant was exceptionally clean and tidy. The food. It was absolutely delicious! Every dish was expertly prepared, bursting with flavor, and presented beautifully. Overall, I highly recommend this restaurant to anyone looking for a memorable dining experience. You won't be disappointed!

I ordered my food from Caterham that arrived stone cold. Called the restaurant for 30 mins. No answer. Used the online chat and told I would be contacted in 7-10 days. Paid a lot of money for inedible food. Very unhappy!!!!

Just ordered a collection for my daughters birthday, when we get there we was told they had given it away to a delivery driver in error. 40min later we were still waiting for. when we get it home we find they made the wrong pizza for my daughter, the order is missing dough balls and one pizza came with the baking tray attached. And as always noone answering the phone to resolve the issue. So no dinner for my daughters birthday

The staff are nice and helpful, the wait isn't long atall for the food it's the perfect place to bring children for a nice dinner.

Cold, dry, too crispy, like a crisps

Best waiter we ever had at Caterham branch Katie was her name if I'm not wrong she was super with us from start till end she made our visit so special always around checking if we needed anything.

Absolutely love this place. Very fresh food and fantastic service specially, Mira she is so kind and caring. I will keep coming back a couple of times a month for the rest of this place’s existence. Thank you!

Excellent service. Ordered a starter which came cold but Megan made sure we got another one the house which was much appreciated. Pizzas were delicious!

No dip with pizza I ordered dip as well

Very good food . Friendly staff . Manager Nuno very helpfull and friendly. Will be back x