Based on 971 opinions finded in 5 websites
Based on 971 opinions finded in 5 websites
Opinions
Really enjoyed the artichoke Pizza, good service and a nice buzz.
Tony Jones . 2025-04-20
MORE AT Google
Firstly great service and good food. But just one major issue and why I scored the restaurant so low! They sat us with our backs to where they keep the clean cutlery, which meant every so often we would get the noise of cutlery being dropped in to the tray/holders behind us and worry they would drop it on us, which nearly happened a couple of times, although mostly it got dropped on the floor. Next time I will be picky about where I sit.
LJA74 . 2025-04-17
MORE AT TripAdvisor
Lovely staff lovely pizza. And garlic dough balls
ANDREW SAVILL . 2025-04-01
MORE AT Google
Our waiter David was by himself with a very busy restaurant, he did his best to look after everyone. Perhaps an extra pair of hands for him would have been a more relaxing experience. Great food. Great work David!
Nicholas Wilce . 2025-03-31
MORE AT Google
waited over 90 minutes for a cold pizza with hardly any topping . Threw it in the bin. won't be ordering from them again
julie . 2025-03-31
MORE AT Just Eat
We had a fab mother’s day meal yesterday - food was delicious and was served very attentively by Megan. Thank you guys, enjoyed it so much 👏
Nicala L . 2025-03-31
MORE AT TripAdvisor
Terrible service. Ordered our meal 3 hours ago, still hasn’t arrived. I’ve tried calling 18 times and they won’t answer the phone. They’ve taken my money but haven’t made the pizzas, kept me waiting for 3 hours before I’ve given up and had to ordered else where. Disgusting service! I want a refund. How could you taken peoples money, make them wait HOURS for it not to show, and refuse to answer the phone. I will be speaking to a manager tomorrow about this. Absolutely disgusting. If you can’t actually handle how busy it is, turn off takeaways, don’t take people’s hard earned money and not bother to answer the phone or even make the food they’ve ordered.
leila suley . 2025-03-29
MORE AT Google
the food arrived late and is cold
Glenn . 2025-03-26
MORE AT Just Eat
The pizza took over an hour to be delivered. Unsurprisingly it was stone cold when it was delivered. We ordered two large pizzas and they were so chewy and stale. I cannot believe the quality of the pizzas from pizza express can be so shockingly poor. Very very disappointing and would not recommend this to anyone.
Evelyn . 2025-03-25
MORE AT Just Eat
Great delivery service thank you
Amanda . 2025-03-24
MORE AT Just Eat
David was the best host and honestly made the experience when we came in to eat. He’s friendly and helpful, great service. Food was good and they were able to amend a couple of things on the menu for us.
Alan Salter . 2025-03-15
MORE AT Google
David was very friendly and a great host, will definitely come again.
Quincy Harris . 2025-03-05
MORE AT Google
The order never arrived. I have wasted my money
Sebastian . 2025-03-05
MORE AT Just Eat
Brilliant evening for my granddaughter’s birthday. Thank you David, the Entertainer Waiter!! He was very attentive and seemed to enjoy the banter!!
Jon Harris . 2025-03-05
MORE AT Google
David, David, he's the man, he's a young looking chap like Peter Pan!! What a lovely guy. We will be back!
Jack Norton . 2025-03-05
MORE AT Google
David the waiter was superb. He sang Happy Birthday and kept us entertained throughout. Extremely helpful and attentive - one of the best.
Ben Harris . 2025-03-05
MORE AT Google
Wonderful food, amazing atmosphere, excellent staff - a brilliant meal all round. Couldn’t recommend more :)
Ieuan Jones . 2025-03-02
MORE AT Google
We had a lovely meal! Staff were really helpful and the atmosphere was truly enjoyable.
Katie Gibbs . 2025-03-02
MORE AT Google
Great time in Caterham PizzaExpress, friendly service and good food. Good place to take the kids over half term, they love it.
Dominic Turner . 2025-02-27
MORE AT Google
Very understaffed for half-term rush. Having 2 servers for the whole restaurant ,including deliveries and answering calls which is ridiculous. Whoever did the staff structure for this needs sacking. The servers were extremely pleasant and did their best. However, the service was slow and it was just so full of people due to the slow turn around. We literally had to run to get our cars. We thought we would have plenty of time but it took over an hour to get out food and eat it . So this left a bad taste in my mouth, I wouldn't go to this branch again.
Curly Girl . 2025-02-21
MORE AT Google
We know we are getting quality ingredients. Fresh and everything is hygienic, sealed. A must.
Michelle . 2025-02-15
MORE AT Just Eat
Olivia was amazing felt very cosy
nickolas linakis . 2025-01-29
MORE AT Google
Won't be visiting again. Even if it's free. Place was only a third full, but service was terrible. Starters unimpressive. Main course arrived for my gf - pasta that had been obviously microwaved (penne that was tough at the ends), mine turned up 15 minutes later once I'd asked out loud where my meal had gotten to as our waiter had disappeared. We also got sat next to the deliveries hatch - complete with doorbell - lovely. In short, £63 for food that my children could have prepared better, and a waiter that could totally GAF - to the point of 'forgetitng' further drinks we'd ordered (to cope with the food). We ended up having to pay at the counter because we asked for the bill and.....and again, nobody cared. Used to be a fantastic place. Not any more. Avoid like the plague. Now look at the manager responding to poor reviews over and over with the same generic waffle. Wake up mate, do something with your restaurant instead of assuming that any reply on google will do :-)
Torquemada 1970 . 2025-01-25
MORE AT Google
Great place for casual weekday dinner with the kids
Tim Bradowski . 2025-01-20
MORE AT Google
The service is much improved now.
Ian Johnson . 2025-01-19
MORE AT Google
Food was tasty. However cold on arrival
Janel . 2025-01-11
MORE AT Just Eat
The strangest experience I have ever had from a "professional" establishment! Ordered online for a collection, when we turned up we were told to wait. After 30 minutes, the , manager comes out and says they have run out of dough. At this point we just wanted a refund so we can buy our dinner elsewhere, but the manager informed us she can't give us a refund, or our food. Is this even legal? After wasting another hour just going around in circles, we left. Absolutely ridiculous!
Sai Alam . 2024-12-31
MORE AT Google
Driver drove past us a few times. Food was all stone cold!
Phillipa . 2024-12-22
MORE AT Just Eat
Very helpful service. Always reliable. Love the food.
Stephen Davies . 2024-12-07
MORE AT Google
The manager Olivia was so kind the place was so nice and lovely food. I will be coming back
Max Fiaschini . 2024-11-24
MORE AT Google
We loved it in here, being served by lovely young lady, the manager.
Rene F . 2024-11-24
MORE AT Google
Great food and customer service from David.
Sadia Ahmed . 2024-11-24
MORE AT Google
Slightly later than promised. Bigger problem was the cold pizza. Think the box doesn’t retain heat?
Louise . 2024-11-09
MORE AT Just Eat
Great service from a really enthusiastic member of staff. The food was good as usual, if not spectacular. It was very quiet when we visited.
Jeff Bulled . 2024-11-07
MORE AT Google
The pizza was cold when it arrived
Victoria . 2024-11-03
MORE AT Just Eat
What an excellent place to have a dinner out with your family! The atmosphere is super friendly and the staff are very polite and joyful. Special thank you to a fabulous manager Olivia, who looked after us very well.
Mags . 2024-10-25
MORE AT Google
Fresh ingredients and hygienic. Seal on box. Eating restaurant quality pizza at home. Pizza did need warming up but I'm not complaining as it was our 1st order and not the delivery guys fault. He was very polite. Will order again. No comparison. Quality is the best. Happy.
Michelle . 2024-10-19
MORE AT Just Eat
Excellent service and very good service. Good value for money.
David Gunn . 2024-10-10
MORE AT Google
The worst delivery we have ever had! The dough balls were not balls, instead swirls of uncooked bread. The chicken was not cooked! There was no chicken on the pizza. Terrible! I would like a full refund
Dave . 2024-10-06
MORE AT Just Eat
awful place. Feels like you have no space as the workers are constantly running around you, food was mid, and they forcefully charge an expensive service fee even though the service was horrendous. the guy serving us had no hygiene and you could smell him from multiple metred away. When he served out food he had his armpits right in our faces and it was the worse thing I had ever smelled. Awful place do not recommend
Toby Clayton . 2024-10-05
MORE AT Google
great driver helping out in rain but food was cold :(
Matthew . 2024-09-30
MORE AT Just Eat
The pizzas were stone cold Rick hard no t many toppings the pizzas were not good Paid alot of money dough balls cold only one butter in the bag through the food away wasn’t nice at all very disappointed as it was for my grandchildren wasn’t worth
MRS . 2024-09-28
MORE AT Just Eat
The most incredible service and friendly reception
Monday . 2024-09-27
MORE AT Google
really nice food megan was amazing
Liv Garland . 2024-09-27
MORE AT Google
We had very nice dinner in Pizza Express Caterham with my son. The team was lovely and very friendly. The food was fresh and very tasty. I will visit again soon.
Adrian Zenka . 2024-09-27
MORE AT Google
Really nice food, would recommend
Maddie Nightingale . 2024-09-27
MORE AT Google
Cold and nothing like restaurant standard
Paul . 2024-09-26
MORE AT Just Eat
Great restaurant, very friendly and attentive staff. Nice atmosphere. Pizzas were lovely as was the pasta. Looking forward to going again
Julia W . 2024-09-24
MORE AT TripAdvisor
Incredible experience would recommend
Daniel Robinson . 2024-09-23
MORE AT Google
Food was cold. Later than estimated
Rajiv . 2024-09-22
MORE AT Just Eat
Always had a good meal. Mia is amazing and always make us feel welcome.
hbo obd . 2024-09-14
MORE AT Google
no explanation. starving kids at home got food late at night
Athy . 2024-09-12
MORE AT Just Eat
Very Disappointed with the service the staff is very unwelcomeing and unhelpful They did not make me or my child feel very comfortable. A waiter smashed a glass and it scattered all over me and my 5 year old food they did not come do anything about it. When I asked if I could have a new plate of food ( glass in my food and my 5 year olds)They made me feel like I was hastling them. They did not clean up the glass properly and when geting home I then notice my daughter was bleeding due to the smashed glass. I have call to Complain about this but no one picks up or calls you back.
tamara corriette . 2024-09-11
MORE AT Google
Both pizzas cold and tough to eat , poor quality and came a bit late :(
James . 2024-09-08
MORE AT Just Eat
Couldn't ask for better. 1st class food service and atmosphere
Pauline Shrivell . 2024-09-06
MORE AT Google
Have been to a few pizza expresses and have to say the food here was the best we have ever had. Staff were really friendly and helpful. Will be visiting again
daniel Shrv . 2024-08-31
MORE AT Google
Wonderful meal as alway, love coming to pizza express in Caterham for my pizza! Always a friendly service and great food!
ieuan Jones . 2024-08-31
MORE AT Google
Very bad Expensive No vegetables in vegetable pizza
Nithya Robert . 2024-08-30
MORE AT Google
Had a really good meal, Megan was brilliant!
adam streets . 2024-08-22
MORE AT Google
Always great food, much nicer than the "other" high street options!
Dean Watt . 2024-08-22
MORE AT Google
Disgusting restaurant and I will never order from them! Today I ordered a pizza from Deliveroo in Pizza Express. I received completely overcooked pizza and burned out which obviously can’t be eaten because it’s hard like a stone! Unfortunately Deliveroo customer service didn’t want to help me even I send a pictures to them and Pizza Express didn’t want to take a responsibility for this what order I have been received for the money which I payed. I just came back from Spain and never ever had this experience in my life there!!! Here always problem with food and restaurants! Thank you for nobody taking responsibility for my burned out pizza which I received! Just twenty pounds in the bin and I thought I will have a fresh pizza for what I payed!
Mihail Georgiev . 2024-08-05
MORE AT Google
all of the food was stone cold. Arrived in wet soggy packaging where delivery driver hadn't covered from the rain.
claire . 2024-08-02
MORE AT Just Eat
Pizza was freezing cold not even slightly warm and took over an hour to arrive. Very disappointed….
Nicola . 2024-07-27
MORE AT Just Eat
the pizza was good and the dough balls too
Ann-Mari . 2024-07-19
MORE AT Just Eat
Mira was an excellent server. She exceeded our expectations. Need more servers like her around!
Keith Bryant . 2024-07-11
MORE AT Google
receipt says order collected at 17.58, by just eat, arrived to me at 18.34. I was watching the order updates during the wait and the app still showed it being prepped at 18.15, so not quite sure what's going on. have a pizza and starter l can't eat, l asked delivery driver to touch pizza, he confirmed temp, said he'd collected just over 10 mins ago, which matches the app info.
amanda . 2024-07-05
MORE AT Just Eat
Family birthday meal at pizza express. Food was very nice and our waiter David was great
Charlie . 2024-06-25
MORE AT Google
Had a lovely meal, Our server was David I believe, very lovely and funny, very welcoming too. We had starters and as we had finished less than a few minutes later our food was out. Great service for a Saturday night. Was a mix of calm and busy in the restaurant. Had great drinks and food, the presentation was also great. The service made my experience very good 🥰 will be returning and very reasonably priced and offer great vouchers
Jane . 2024-06-23
MORE AT Google
Lovely evening for my sister-in-laws birthday. Our server David was very friendly and gave very good service to our large group. He even brought the cake out and sang happy birthday!
Jemma Harris . 2024-06-22
MORE AT Google
Lasagna is smashed around and no pasta just sauce
Rebecca . 2024-06-07
MORE AT Just Eat
A friend of mine and I arrived at the end of the evening, and despite the fact that the kitchen was close to finishing for the day, the manager Faruk let us order our dinner. He and his colleague were also very friendly and the pizzas were excellent
Zlatko Sisic . 2024-06-06
MORE AT Google
Very nice, staff were helpful. Thank you Farook!
Samuel Rovai “Ess.R Films” . 2024-06-05
MORE AT Google
Food was freezing cold. Will not be ordering again I would like a refund
Ashley . 2024-05-27
MORE AT Just Eat
The place was clean and the staff were friendly but, the food took ages. It was over an hour from us being seated to us getting food served. They must have been understaffed as they did seem stressed. My caesar salad was underwhelming. Even more so for nearly £15.
Craig G . 2024-05-25
MORE AT Google
the pizza was excellent! looking forward to ordering this again! thanks Pizza Express!
Jack . 2024-05-10
MORE AT Just Eat
Food turned up cold and your customer service is rubbish. I want a full refund.
Nathan . 2024-05-10
MORE AT Just Eat
Nice food at a reasonable price. Pleasant staff and atmosphere
Julie Lincoln . 2024-04-28
MORE AT Google
Pizza express is the perfect place for a family meal. We went for my son’s birthday and David looked after us. He was excellent, worked so hard to make everything perfect for our large group with a very friendly manner and dished up a lovely personalised birthday dessert. He really made it a special outing for my son’s birthday. Thank you!
Clare Bishop . 2024-04-25
MORE AT Google
My friends and I visited the caterham branch last night and had an absolutely great time. The food was on point and the service was fantastic. The manager at the restaurant Olivia was so lovely and recommended us the popular dishes. Thankyou pizza express for a great evening
Caitlin Riley . 2024-04-21
MORE AT Google
Lovely meal today, lunchtime, food perfect, David was a great waiter, helping my Mum who uses a stick, and generally making us feel very welcome
Lorraine Meyers . 2024-03-29
MORE AT Google
I dined here yesterday and was amazed by the warm welcome given by the staff, service was brilliant extremely accommodating to me and my family, Livvy the manager at the restaurant looked after us brilliantly and was always checking if we needed anything, I had a pollo pasta which is my all time pizza express favourite my daughter has dietary requirements and they were so careful and considerate towards this which put me at ease. The food was served hot and tasted lovely, I will definitely be returning for more meals and celebrations couldn’t fault them! The best pizza express I’ve ever been to Thankyou to the team at Caterham Pizza Express you made our experience great.
Matilda . 2024-03-19
MORE AT Google
Pizza was cold, dry everything else was fine
Alec . 2024-03-14
MORE AT Just Eat
The Staff were extremely helpful and friendly. A very pleasant lunch.
Joy Oliver . 2024-03-08
MORE AT Google
Nice pizza and halloumi fries. Polite delivery person, on time.
Clare . 2024-03-08
MORE AT Just Eat
Great gluten free options. Lovely staff. Would recommend.
Sam Jeffrey . 2024-02-18
MORE AT Google
Had an amazing time with my little boy. Staff very friendly, and food was 5/5. Thanks to all the staff and Chefs for such a great experience 👍
Craig Ackroyd . 2024-02-13
MORE AT Google
I recently had the pleasure of dining at this restaurant, and I must say, it exceeded all my expectations. Despite the shortage of staff, the service was impeccable. The ambiance was inviting, and the restaurant was exceptionally clean and tidy. The food. It was absolutely delicious! Every dish was expertly prepared, bursting with flavor, and presented beautifully. Overall, I highly recommend this restaurant to anyone looking for a memorable dining experience. You won't be disappointed!
Evgeniy Krasev . 2024-02-12
MORE AT Google
I ordered my food from Caterham that arrived stone cold. Called the restaurant for 30 mins. No answer. Used the online chat and told I would be contacted in 7-10 days. Paid a lot of money for inedible food. Very unhappy!!!!
Gemma Saunders . 2024-02-03
MORE AT Google
Just ordered a collection for my daughters birthday, when we get there we was told they had given it away to a delivery driver in error. 40min later we were still waiting for. when we get it home we find they made the wrong pizza for my daughter, the order is missing dough balls and one pizza came with the baking tray attached. And as always noone answering the phone to resolve the issue. So no dinner for my daughters birthday
l Foley . 2024-01-31
MORE AT Google
The staff are nice and helpful, the wait isn't long atall for the food it's the perfect place to bring children for a nice dinner.
Louisa Smith . 2024-01-14
MORE AT Google
Cold, dry, too crispy, like a crisps
Radi . 2024-01-13
MORE AT Just Eat
Best waiter we ever had at Caterham branch Katie was her name if I'm not wrong she was super with us from start till end she made our visit so special always around checking if we needed anything.
Usman Mehmood . 2024-01-09
MORE AT Google
Absolutely love this place. Very fresh food and fantastic service specially, Mira she is so kind and caring. I will keep coming back a couple of times a month for the rest of this place’s existence. Thank you!
Lee . 2024-01-08
MORE AT Google
Excellent service. Ordered a starter which came cold but Megan made sure we got another one the house which was much appreciated. Pizzas were delicious!
Olly Lord . 2024-01-07
MORE AT Google
No dip with pizza I ordered dip as well
Akshat . 2023-12-26
MORE AT Just Eat
Very good food . Friendly staff . Manager Nuno very helpfull and friendly. Will be back x
Sylwia Gobiec . 2023-12-16
MORE AT Google
Really nice meal, Daisy was a fantastic waitress who was super friendly and helpful.
B Ruddock . 2023-12-10
MORE AT Google
I have went to many Pizza Expresses and this one for sure will go to the FAVORITES list.
Low Profile13 . 2023-12-09
MORE AT Google
AMAZING SERVICE,- Demi, Megan, Mira . The team were amazing and made our time amazing!
Nseko Bidwell . 2023-12-03
MORE AT Google
Demi and Mira were lovely, brilliant service and a great atmosphere in this restaurant. Highly recommend!
Connah Munday . 2023-12-03
MORE AT Google
These schedules may not be completely accurate on special days. Please always confirm with the restaurant
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Update stated order delivered at 21.05, food arrived at 21.45 cold! Chips and wraps thrown in bin!
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Very helpful staff, easy to book, attentive on the day, really friendly. Food delicious and good size portions! Highly recommend, we're already talking about our next visit!
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What a lively restaurant, staff were so attentive, helpful and friendly yet professional. Excellent service, excellent food . Highly recommend and will be back. Monday evening and restaurant was packed.