Pizza Express in Tandridge

Incredibly rude wait staff who told us they can't accept walk ins before turning her back on us. No option for take away, nothing. At 13:45 on a Friday. Just plain rude. Restaurant wasn't even at full capacity, clearly understaffed. Could just have an ounce of decorum.

Great place for family lunch. Smoky BBQ chicken pizza on romana base was absolutely delicious. Kids ate for free too, so all round was excellent.

My brother, mum and her friend went here as a nice treat for lunch which was a break from studying and a catch-up, everyone was more than happy with the service received and looking at the other reviews I can deny that we had any of the same problems others have reported (like slow wait time) even though it was fairly busy.

Pizza Express in Oxted is always good, we travel further to visit but it’s always worth it. Friendly and efficient staff, and their pizzas are always well cooked with generous toppings. By far the best in the area.

Pizza express used to churn out good reasonably priced pizza. I just paid 42 quid for 2 overcooked tasteless pizzas and some average bruscetta takeaway. Not going anyone..

We had a lovely night celebrating my birthday! Our waitress was lovely and looked after us all night - would recommend!

An unfriendly girl working tonight, sat 21st September 2024 completely spoiled my evening! She was unfriendly and clearly had a problem it made me feel uncomfortable and although we had a buy one get one free deal I would rather have had a meal deal from Tescos anywhere she wasn’t. It’s a Shame you have people like that working for you since it will most likely affect your custom. I’m used to unfriendly girls with insecurities but it would be nice to have a meal without having to deal with it

Hi, I went there with my son for lunch. Never again. The pizza's were second rate and the place was freezing cold. Very expensive at £54.65. Never again. Pizza express have lost the plot. We only had two soft drinks.

Pizza Express: A Delicious Experience Made Even Better by Izzy I recently visited Pizza Express Oxted and had a fantastic time. The food was delicious, as always - the Pollo ad Astra was cooked to perfection. But what truly elevated my experience was our waitress, Izzy. Izzy was friendly, attentive, and went out of her way to make sure we had everything we needed. She offered great recommendations and checked on us regularly without being intrusive. Her positive attitude and genuine smile added a special touch to our meal. Overall, I highly recommend Pizza Express. The food is consistently good, but the exceptional service from Izzy made our visit truly memorable. If you're looking for a great dining experience, ask for Izzy - you won't be disappointed!

Naomi our server was excellent with our grandchildren so helpful, funny and entertaining. She deserves 5 star plaudits for enthusiasm and customer service.

Went for several family celebrations there were 12 of us. Staff were brilliant and food all arrived at the same time and was delicious.

Great place to get Pizza. Good place to take children or babies

We always get the same waitress who never can get our order right. My mum is a right Karen and unfortunately kicks off every time. Please sort it out, it’s honestly taking years off my life every time we go having to listen to my mum getting so pissed off. We have a lot of dietary requirements and that seems too much for the little devices they use to order to deal with. This time our order actually never got sent off to the kitchen. Each time we say we aren’t coming back but it’s our local so has us in a choke hold. My pizza also came crunchy which is not ideal. It was too over cooked even for a romana. I told the manager who honestly seemed done with everything that day and didn’t seem surprised at all when our waitress messed up multiple times. She ended up remaking my pizza for me! That’s the only reason I’m giving 2* not 1, the manager was amazing. The pics show my first pizza and then after the manager recreated it. My doughballs were also so small this time like malteasers but I didn’t get a pic. We can’t stop coming because of the good deals we get being gold members.

I went for a family meal , everything was clean and the food was delicious

Forget the pizza, I keep coming back for the canalloni.

Good food, very attentive and friendly service, good value for money...

Service was awful, wasnt busy and got ignored by staff members!

Great pizza as always 😋 Friendly service and nice beer as well!

Very disappointing. We had booked as a table of 6, cutlery on table was dirty on arrival and we had to ask for clean. They did not have two people's first choice (cannelloni). The starter and drinks were quick and good. However, we waited ages for the pizzas and even longer for the salad. The pizza was luke warm, one was burnt on the bottom and contained a hair. It was expensive for a poor meal and service. We didn't bother with dessert or coffee and won't be returning

Food excellent. Service outstanding. My son asked if my lasagna could be emptied onto a plate as it was far too hot to eat. A waitress sorted this without question. Sadly we didn't get our waitresses names but they were friendly and helpful. A lovely early birthday treat for my son. Thank you all and the chefs etc.

Some absolutely gorgeous pizza and pasta dishes but the wait time is super long! Still a lovely experience though and fun for all types of people eating.

So, don’t even know where to start… I used to be in love with Pizza Express when I was working in central London and it was always my “go to” for lunch. I don’t know what changed, but their portions are smaller and the prices constantly go up, whilst the quality is also in quick decline. I finally decided to write a review because I ordered, about half hour ago, an order for collection. I have a mild allergy to rocket, which means that I can tolerate foods that get in contact with it, but cannot actually eat even a gram of it… therefore, I ordered, as I always used to, their Grand Chicken Caesar salad, that is supposed to have only cos lettuce as “leafy ingredient”, nothing else. To my big surprise, I got home to a demonic mix of leaves, mainly rocket to be clear, a tiny bit of lettuce and some spinach - see photo. I thought that I was maybe confused and I rechecked the menu on their site - see the second photo. And I was right! As per the standard recipe and their own menu, Pizza Express should have not given me a salad based on mixed leaves. Disappointing, even more so as they don’t deliver all the way to our home, so we had to drive for half hour to get there.

Our table wasn't ready when we arrived on Saturday. We were then given a mixture of 2 square tables and a round table. The 3 young children were served last. We got given someone else's order of doughballs first which was left on our table. There were empty tables so it wasn't that they were over busy. Disappointing family meal out.

If the service falls short from the start it's going to struggle. I have been here on a few occasions and although the restaurant is very welcoming there's always a sense of tension when it comes yo getting served quickly so you csn relax into the occasion. Probably needs one person to clear plates wipe down tables and reset quickly so your eye isn't drawn to empty crockery on tables nearby!

Very under staffed, took long to clear tables

I’d like to share my experience at oxted pizza express, as I was genuinely taken aback by the atrocious service I was faced with. We arrived in the restaurant at 8pm , where there was one other table of 2 who looked as if they were on their mains. We put out stuff down and went to use the bathroom, came back and sat down on our table. We didn’t see the waitress for about 10 minutes and she didn’t come over for about 15 mins. We weren’t offered water or anything. The other table was looking for the waitress aswell as they looked as if they were waiting to pay. When she finally came over to take our order, she was rude, unprofessional and just ultimately very unwelcoming. I’ve worked in hospitality for about 3 years so I understand a busy shift, or having a bad day, however the attitude and interactions we faced this visit were actually laughable and unacceptable . On top of this, my pizza (me and a friend ordered the exact same meal), was sat out for 5 minutes without a heat lamp before it was bought over, meaning it was cold. The server did not check back at all, nor was she even present for me to complain about my food. I could go on for ages about how abysmal this visit was, however I would like to talk to a general manager of this branch and explain my experience further. I’ve had lots of good visits to this branch however this spesific one was so awful it puts me off returning.

Mothering Sunday. You had to book, which is fine, so they knew how many covers they had. I had garlic mushrooms to start, tinned , and lukewarm. Then I had pollo pasta, which consisted of a gooey sauce, lumps of tasteless chicken, bland and tasteless. Despite having quite a few servers, there was only one who seemed to know what she was doing. The rest dumped the food, and was gone before you could ask for anything. They didn’t clear the tables properly, not ours anyway. We had two children they only brought over 2 crayons and a piece of paper to colour, when we asked for a couple more colours, she just said we’ve run out, no apology, turned her back and off she trotted. Off hand and rude. Very expensive for basically cheap food. Don’t bother.

Fab everthing but apologies no photos we were having so much fun!

Have to say, I went on a awful night, one of the managers had walked out, but to their credit, a lovely lady called Betty and a young lad saved the day, yes we didn't get drinks or pizza until 10.00 and arriving at 7.30. But they gave us a bottle of wine. And we could see how stressful the situation was for all of them. 10/10 for keeping it together especially Betty who looked fraught.

Very nice restaurant but I think the pizzas are extremely over priced. Really thin base, too thin & barely any toppings. My daughter & I both had the burnt ends pizza & we were lucky if we got 6 chunks of meat, (I think it was brisket but I couldn't tell & I've been a butcher for 30 odd years). Couldn't find any other meat on there & it definitely wasn't hiding under the cheese. The staff, however were really good, 18 of us turned up out of the blue, they did take quite a bit of time but it gave us time to chat amongst ourselves. I spent over £130 on 2 starters, 4 pizzas & 5 drinks, wished I'd gone to Asdas & got some create your owns, would of saved at least £100 & had loads of toppings. Will not be rushing back to a Pizza Express soon.

The slowest pizza express known to mankind

Very slow service to begin with although did improve but nothing like the original Pizza Express we know and love.

Nice pizza express near the station in Oxted. It’s popular with families here and there’s a good kids menu. Make sure you download the app to get deals and points. I got 50% off my pizza. Pizza express Oxted is right next to vision express so you can sort out your dough balls and your eyeballs!

We visited for a friend’s school party for her 7th birthday. I’ve never been to a Pizza Express pizza making party before. It was so much fun and very well organised. I was so impressed. Alex, the manager, was excellent and made sure it all ran very smoothly. He was attentive and made sure all of the kids were catered for and enjoying themselves. The kids meals looked absolutely delicious. As Alex was so great, I will book to go back, with my family soon. He made us feel so welcome. It’s a lovely, clean, family friendly restaurant, with delicious food and a relaxing atmosphere.

My daughter had a pizza making party at Pizza Express Oxted and had the best time! Alex the manager and the chef were fantastic and so helpful in making the party run smoothly. We couldn’t fault it! Thank you so much for a great time!

Super food and service. The staff were lovely, especially a chap called Victor who was so kind with my son. Would recommend.

Had a take away. Without doubt the worst pizza I have ever had and at 55 years old I have eaten some pizza in my time.3 pizza’s 1 portion of dough balls and 1 portion of slaw at the cost of £63 !!! paid for by a friend you may as well just mugged him in the street. Will not return absolute rubbish!

Absolutely delicious lunch and Victor and Alex were so helpful and kind, excellent customer service and food

We had a lovely lunch, the food was delicious and the service from Victor and Alex was excellent, both were so helpful and kind

Reliable, tasty and hot food. Service is always good and the acoustics are better than some!

Our families favourite restaurant. Food at this branch is delicious. Service is an bit hit or miss depending on which server you get.

Very calm atmosphere. The staff was nice. Pizza has an average price and is delicious. The starters are a bit expensive considering the quantity.

Nice food and high quality but sometimes long waits.

Very helpful in organising and accommodating our team building lunch for the local U12s football team. We had a great time and the service was excellent. Thank you

Excellent food and excellent service. You get good sized portions which is served hot and very tasty. I find some pizza places use a lot of salt. Not so Pizza Express, would definitely recommend here.

Reliable Pizza Express fare - decent food at reasonable prices set to a chorus of screaming kids

Great food and consistently brilliant service! So kind to our toddler with colouring sets to keep him busy.

A very nice, spacious and very clean place but the quality and price are in dispute, very expensive for what they offer. Another thing we ordered different pizzas to try but they offer to choose between thin or thick dough, since it is the same dough but if they stretch it too much it is thin and if you leave it less stretched it is thick, that was the waiter's explanation, so a message for the managers, study a little what they offer, it doesn't matter if they are from China, if they work on a product, they know the first thing. Thank you

All great, changed what we normally have and it was lovely, great service too

Great service the day I went there.

Lovely food; adequate service; poor card machine, which refused my card!!!

It was an amazing experience and service especially by lady who served us. It was our first time here.

I was very shocked at the poor service we’d ordered drinks at 6.30 and didn’t receive them till 7.10 and this was only the start then we’d been waiting a ridiculous amount of time just for the starter and then followed by the meal it’s self they’d try to over charge us as-well serves was very poor and I was unimpressed.

Thank you ! The fantastic team supplied us with the boxes for our design and science lesson! Can't recommend this branch enough!

Beautiful restaurant but pizzas are just average ( sorry pizza express but very dry pizza like coming from a box )

Always leave satisfied - ensure to use their app for discounts and free food, especially if you go regularly!

Great experience of dealing with allergies

Food great as usual, service patchy but apologetic when necessary.

Lovely restaurant,staff and food are excellent

We love going to pizza express as a Family. Its such a nice treat with the kids. The coloring activity pack is brilliant for the kids and the service is always super quick and attentive. The pizza is amazing always! Calabrese for the win :). Kids menu is perfect for them and big polish off the dough balls a pizza and ice cream dessert

Such lovely attentive service Warm and welcoming Very clean throughout

A really poor experience unfortunately. We were ignored at the door for 20 minutes. When seated service was inattentive and the food took 1.5 hours to arrive. Please investigate this decline in service as this establishment is usually on the ball. Don’t think I’ll be revisiting for a while

Great place and amazing menu. Wonderful vegan options too! 5 star ⭐️

Had the Romana base, which results in a thinner, larger pizza. This also means that it gets served on a plate that is too small for the pizza and you are required to cut it up yourself with the provided pizza cutter, which is challenging given the plate size. If you opt for the classic crust then the opposite is true: suitable plate size and pre-cut into slices.

Quite a buzzy place, in Oxted. Feels lively. Food as expected, good standard, but not spectacular. Excellent service.

Delish vegan pizza definitely recommend And we loved our waitress!!!

Ailis was incredibly pleasant and efficient! Pleasant personality. Deserves a large wage rise.

Many thanks to Alexia the service was fast and perfect just like our food

Great food, friendly and helpful staff especially Ailis . Would definitely recommend a visit!

Good service. Food nice. Nowhere cheap these days

Lovely branch of pizza express. Always great service.

Excellent food, Service and atmosphere.

Great experience at pizza express.

We held our daughter’s 4th birthday at pizza express in Oxted. It was brilliant. Great value for money, well organised and the kids loved it - and no clearing up for Mum!! Izzy ran the party and was brilliant with the kids and very attentive. Huge thank you. We’ll be back!

We go to this Pizza Express fairly often and have never had a bad experience, occasionally just ok but mainly good. Sometimes service may seem slow when it’s busy but we don’t mind as we like a leisurely meal out. Betty is great, remembers what we like to drink and is very helpful - always greeted with a smile! The rewards club is great!

Its Pizza Express. You know what you are getting here. The Oxted restaurant is nicer than most of the others.

Restaurant was nice husband enjoyed his food they had run out of a lot of ingredients for my pizza and forgot to put the mozzarella on mine too not great

Superb pizza Perfectly cooked base.

I had a very nice visit with my daughter for lunch. The kids menu is great value and my daughter loved it. The service was brilliant - friendly and efficient. My pizza was nice but could’ve done with an extra minute or two in the oven as it was a bit doughy. Overall, a very good experience.

Staggeringly expensive. Staff were friendly, but the food was pretty sub par. We got take away and the standard pizzas were small and the thin stretched ones barely had any toppings. The pasta dish was nearly all sauce. Certainly won't bother returning.

Best place to eat with food allergies. Very well informed and trained staff. Just a shame the food is twice the price of 'ordinary' food.

Excellent meal and service . Lovely waitress

super slay service. Ailis served us very well. Very informative and attentive. food was good and arrived promptly. would recommend to a friend for sure.

An ideally located restaurant close to public transport links and within walking distance of Masters Park, The Barn Theatre, and the Everyman cinema. The atmosphere is relaxed, but lively, and the food is amazing.

Good place for unhurried lunch and chat with friends, lively atmosphere and excellent service

We go 3-4 times a year to this Pizza Express & it's usually ok. Went yesterday & the food was ok as usual but the service was very poor. Not the waitress's fault - she was obviously doing her best - but they clearly did not have enough serving staff. In the end after a luke-warm pizza & having waited about 20 minutes for the plates to be cleared/order a desert we gave up & had to go as the kids were getting tired. Very disappointing as they wanted desserts & it was a birthday meal. I spoke to the manageress who I would say had all the warmth of the cold snap we're currently experiencing! I particularly liked the comment about how I should check how busy the restaurant is when booking!

We booked here for a pre bonfire evening meal, we used to use here when we lived locally so we thought it was a safe booking. Unfortunately the quality of the food and how much was actually on each meal, it was such a let down.

Quiet when we visited, service lacked as they stood around chatting. Dirty glass with lipstick stains and took ages to change as they were busy chatting

Food served promptly waitress attentive clean and nice ambience

Delicious. Mushroom arancini was so tasty and linguini mains with nduja sausage was fantastic. Will visit again.

Good Pizza Express. Friendly and efficient staff.

Friendly staff and good service

Lovely food as usual. Always go for Fiorentina after a plate of dough balls.

Great staff, great food, shame it's so empty in the week!

Lovely resturant with great staff.

As ever - a great experience - child friendly

Love the gluten free pizza. Staff are super friendly. Lovely atmosphere. Great deals 👌

We booked for dinner a few weeks ago, we don’t have children but prefer to eat early for personal reasons. We were seated quickly having pre booked, the table was located in the window which is fine for us…. However once we had been given the menus we waited about 20mins to order a drink, if it was busy then we could understand it but there were 3 other tables plus ours. The service (with a different member of waiting staff) did improve and the food was lovely but being the only chain restaurant in Oxted they really need to up their game to be able to compete with the independents.

Went on Wednesday for the service to be slow and tables full of dirty plates with people waiting to be seated. Granted the staff were doing their best, however the manager constantly walked past making no attempt to help out any of her colleagues. Went to walk in half 8 on Thursday and got turned away saying they were doing bookings only with half of their restaurant empty. You’d think they’d want more customers? To add to that, we could book a table on the app for 9:15 which makes no sense why they wouldn’t want us in and out. Either way I wasn’t pleased with either experience.

Paris provided us with great service throughout a busy evening. Really appreciated it especially when we needed extra sauces! Thank you again!