Based on 10.227 opinions finded in 3 websites
Based on 10.227 opinions finded in 3 websites
Nº 319 in 415 in Tunbridge Wells
Opinions
As this is a mcdonalds the expectations arent high, but the workers are absolutely rude and complaining infront of everyone about the jobs in the drive thru, and we've been waiting about half an hour for our food. Shocking to be fair.
olivia . 2025-04-21
MORE AT Google
Awful. Waiting time is ridiculous. Staff are also rude.
Brad Richardson . 2025-04-15
MORE AT Google
Open 2 days and what a disaster, cold food served twice. Wrong orders served. Waited in drive thru for 40 mins to get cold food and a melted milk shake. By one of the staffs own admission the place isn’t up to cope with customers, drive thru and delivery drivers. The drinks machine had broken again and instead of stopping orders for drinks they carried on making people wait for more than half an hour. Considering this was meant to be an improvement. It was an embarrassment to them the restaurant and the McDonald’s franchise. This is easily the worst McDonald’s we’ve been through. I would suggest maybe going to Burger King at blue boys, KFC on the same estate or a local fish and chip shop. Unless you want a frustrating experience with cold food and the wrong food served by rude staff then stay well away.
Scott Chittenden . 2025-04-10
MORE AT Google
I travel a lot up and down the Country for my work, unfortunately North park is the most convenient location MCd's for me. There are always problems and disappointments when I take the kids, for example- long waits always have to park-up, presentation of the burgers is very unappetising, just seem thrown together in a hurry and just fall apart when eaten. Chips are always cold and rubbery and in a half filled packet. In general ithis shop seems to lack leadership and I have now prefer to go elsewhere.
tracy lanaway . 2025-04-05
MORE AT Google
The service was so slow, the restaurant wasnt busy. The food loooked like it had been thrown in the bag and it was cold.
Ian Gillan . 2025-03-31
MORE AT Google
CLOSED. No mention of this anywhere after taking a detour
Dave Forrest . 2025-03-25
MORE AT Google
Staff are super unfriendly. Food is fine but the way this store treats you is not great. Honestly worse customer service at a Mc Donalds in the UK
jamie white . 2025-03-21
MORE AT Google
Good food as always service abit slow and atmosphere is either kids screaming or old men pooring drinks on the floor
Alastair Murphy . 2025-03-06
MORE AT Google
So slooooooow. Thought it was meant to be fast food.
Phil Martin . 2025-03-03
MORE AT Google
Its a mcdonalds, so my expectations are not high, bit this particular one needs pulling up on.Terrible atmosphere, over run and chaos. Not receipt given at self service stations, no toilet paper, the noise of the beeping from the kitchen was torture to listen to. Staff used hands to put dropped chips back in the box turned my stomach. Litter everywhere. Will avoid eating in the restaurant in future
J Smith . 2025-03-01
MORE AT Google
40 mins waiting for food gave 5 star rating for atmosphere as everyone else waiting for there food aswell this place clearly can't handle drive through just eat and eat in can't recommend food as still haven't received it
Jason Richards . 2025-02-28
MORE AT Google
Fantastic Chinese takeaway. Great food and friendly staff. Highly recommend!
Robin Newbold . 2025-02-22
MORE AT Google
Drive through excelled itself tonight. Managed to process my FoodforThoughts voucher but then tried to give me someone else's order. Then refused to give me a receipt saying with a shrug that it had not printed. I asked for the manager and he gave me a receipt, but when I got home found it was someone else's.
Anthony Carter . 2025-02-22
MORE AT Google
Very slow service, no where to sit and extremely loud with teenagers shouting.
Maria Dewey . 2025-02-19
MORE AT Google
Got to be the dirtiest McDonald’s I’ve ever seen , staff including manager have no name badges on display the advertised prices are incorrect when questioned . All they said was I will let the owner know not offer the lower price. When requesting the lower price was told “ it does not work like that “ chips cold
Stuart Luxford . 2025-02-18
MORE AT Google
Great MC donalds, drive thru is a bit of a pain as often you need to park up and wait for food to be delivered. But otherwise great.
Supra Chris . 2025-02-16
MORE AT Google
Excellent experience, despite reviews I read suggesting otherwise. The only issue is that the floors and approach corridor upstairs, where we were, looked like they hadn't been cleaned for sometime.
Moon Hand . 2025-02-14
MORE AT Google
The dude that served me was customer friendly. Everything seems professional
Bashir “Olajide” K . 2025-02-12
MORE AT Google
Only use McDonald’s for drive thru. Staff are always really friendly and service is efficient. I always leave with the right order!
Kathleen Sleigh . 2025-02-06
MORE AT Google
Shocking meal. No gerkinds and minimal filling in Big Mac. Chips cold and as if reheated from lunchtime. Rubbish meal that wasn’t cheap! Cannot recommend anything from menu. Managers need to get a grip of teams!
Elaine . 2025-02-02
MORE AT Google
Late because the roads are rubbish
Daniel . 2025-02-01
MORE AT Just Eat
Always missing something with McDonald’s
Henry . 2025-01-31
MORE AT Just Eat
An hour and fifteen minutes from ordering to delivery
Tanya . 2025-01-30
MORE AT Just Eat
Yet again im missing half of my order. This happenes everytime i order from this restaurant.
Michaela . 2025-01-30
MORE AT Just Eat
Staff having an argument on the store floor in front of my kids and others around
rhys wen . 2025-01-29
MORE AT Google
food late, bag torn open and food cold reheating in the oven
Treg . 2025-01-29
MORE AT Just Eat
Slow service and cold food what's to like?
Nick Hayden . 2025-01-28
MORE AT Google
but the food was extremely cold 🥲
Kirsty . 2025-01-27
MORE AT Just Eat
I had food delivered to the front door of the hospital and the driver was already waiting. He was very polite and obviously efficient!
Tim . 2025-01-26
MORE AT Just Eat
Food was cold with missing. Items
Dianne . 2025-01-26
MORE AT Just Eat
Only half the order was delivered.
Kevin . 2025-01-26
MORE AT Just Eat
I had just eat credit and i paid the original price I should of paid £23 out of my bank because of the credit but I paid the full £26
Daniel . 2025-01-25
MORE AT Just Eat
Fast, good quality and great service. I can't complain at all.
Tahmid Islam . 2025-01-25
MORE AT Google
Complain about staff Please please please I request for Macdonald management, your worker staff is very very rude for Coustomer, they can’t spoke to Coustomer like that I don’t give you food, we’re pay, we didn’t take free, they need learn more how to spoke Coustomer provide good service,
Rubel Miah . 2025-01-24
MORE AT Google
forgot kids mc flurry , 1 unhappy child 😓
Liam . 2025-01-24
MORE AT Just Eat
Was over hour late disgraceful
Kerry . 2025-01-23
MORE AT Just Eat
This is not a good place to go to eat in. The service and atmosphere is terrible. It takes ages to get served as they prioritize the drive thru and deliver orders. When you do get served often things with your order will be wrong. If you do go at least sit upstairs. When I last went the app failed to work, I had to wait ages to speak to a manager to correct it and then after waiting ages again they couldn't even assemble my burger correctly!! Update 22/01/25 went during a week day and it's a better experience. Quicker service. Beware when ordering on the machines though, as some do not give you a receipt with your collection number. Luckily, I dare the number before or disappeared from the screen. The staff don't ask for the receipt.
Joe Webb . 2025-01-22
MORE AT Google
only ordered 2 meals and they still forgot to put one order in the bag. how hard is it with just a small order
Jackie . 2025-01-22
MORE AT Just Eat
So yeah it was really good and hot.
JackGaming Playz . 2025-01-22
MORE AT Google
Classic maccies, food was served hot even the fries, bought over to the table with friendly service
David Phillips . 2025-01-22
MORE AT Google
Delivery was 45 mins and food cold
Evelyn . 2025-01-20
MORE AT Just Eat
I waited over an hour and half my order arrived 👎🏻an hour late
Hannah . 2025-01-20
MORE AT Just Eat
the driver is very polite person and a good guy
Rob . 2025-01-19
MORE AT Just Eat
Very quick and very polite staff only problem was the cold chips did not complain just had them
Stevo R . 2025-01-19
MORE AT Google
Food was cold, chips soggy and drinks were flat. Really disappointing
Watalie . 2025-01-18
MORE AT Just Eat
The chips are lukewarm, fish fingers are cold! This is poor second time this has happened
Jess . 2025-01-18
MORE AT Just Eat
Absolute shambles of a place! I don’t understand why I keep going back! Along with the tonbridge branch these are these worse restaurants I have used. Food always missing, cold and sometimes inedible. 1 star is too generous..
Alec G . 2025-01-18
MORE AT Google
Food was cold the driver took too long and my drink was spilt too
Mohammad . 2025-01-18
MORE AT Just Eat
Great service, order was spot on and delivery driver great - quick, efficient. Thank you
Jon . 2025-01-17
MORE AT Just Eat
Appalling. I’m amazed they haven’t had the franchise taken from them.
Richard Weir . 2025-01-15
MORE AT Google
Burgers very good and hot but fries were only warm
Ronald . 2025-01-13
MORE AT Just Eat
Order was FREEZING cold - driver took the food back with the promise of cancelling the order and issuing a refund. She lied, no cancellation just took the food and money!!
megan . 2025-01-11
MORE AT Just Eat
Worst McDonalds around. We’ve had tens of orders from them and without a doubt, they always miss something out. How do you miss a WHOLE burger from a meal? Train your staff.
Dan Vickery . 2025-01-09
MORE AT Google
Missing chips and burger would like a full refund and the remaining food was cold
Daniel . 2025-01-09
MORE AT Just Eat
Big thank you to our delivery driver! He encountered so much traffic and not to mention our unexpected road closure. But he still delivered our food with a smile. Thank you so much
Leah . 2025-01-08
MORE AT Just Eat
The food was cold when it arrived and delivery time kept changing
Tamahine . 2025-01-05
MORE AT Just Eat
It was really cold when came here
Alexis . 2025-01-03
MORE AT Just Eat
Great service thanks well recommended
Mark . 2025-01-02
MORE AT Just Eat
on time and icecream ok but food cold and my milk shake was wrong!
deborah . 2025-01-01
MORE AT Just Eat
No sauces again people whats going on,do your jobs properly I just payed over 30 quids for food come on
sisco . 2025-01-01
MORE AT Just Eat
Food was cold and the dips I ordered (and paid for) were included, seriously poor service!!!
Ed . 2024-12-31
MORE AT Just Eat
time kept fluctuating food cold. lovely polite delivery driver though.
Hannah . 2024-12-31
MORE AT Just Eat
Service fast and polite. The food was fresh and well prepared
Stuart Perryman . 2024-12-30
MORE AT Google
Unfortunately they always send the wrong flavour of milk shake. The delivery person was great. The attention to detail on the order itself not great.
Debbie . 2024-12-29
MORE AT Just Eat
Missing half of our order and given us someone else’s half.
Lucy . 2024-12-29
MORE AT Just Eat
missing multiple items no sauces provided that are included with the meals shocking
danny . 2024-12-29
MORE AT Just Eat
the driver takes several orders and does not arrive on time my order arrived cold 👎
Georgiana . 2024-12-29
MORE AT Just Eat
Ordered banana milk shake they sent me vanilla and the food was cold
Lacey . 2024-12-28
MORE AT Just Eat
Got everything but it took 50 mins
Daniel . 2024-12-28
MORE AT Just Eat
Did not get delivered waited again but nothing . I've asked for refund for my Mum
Charlene . 2024-12-27
MORE AT Just Eat
the 1kg of carrots was sent but it was only 500 grams so not at all happy
Antony . 2024-12-24
MORE AT Just Eat
My food arrived covered in McFlurry and and drink
Shantaya . 2024-12-22
MORE AT Just Eat
Hour and a half from order to deliver and was cold
Jack . 2024-12-21
MORE AT Just Eat
Food consistency is hit and miss. But that's the case with any McDonald's
Nick (Seoforce) . 2024-12-21
MORE AT Google
Food was stone cold on arrival -; it was late by 10 minutes from the original time given
Nick . 2024-12-21
MORE AT Just Eat
Ordered a MCSPICY and MCCRISPY got a bun with a piece of chicken that wasn't spicy and a big mac with no sauce. Absolutely outrageous.
Alexander . 2024-12-20
MORE AT Just Eat
not happy missing a cookie ad won't refund me most times I order they forget something really ain't happy
Samantha . 2024-12-20
MORE AT Just Eat
Polite and friendly staff and food was amazing and very fast and efficient service. Overall very impressed.
Bradley Smith . 2024-12-19
MORE AT Google
was missing items, the food was cold and some of the items were incorrectly prepared, I am very displeased with with my order especially with such a major fast food chain it's ridiculous.
Aidan . 2024-12-19
MORE AT Just Eat
Very helpful driver after receiving incorrect address
Rob . 2024-12-19
MORE AT Just Eat
Highly dissapointed - having taken alot longer to get from the restaurant to me than it should have, and the driver jot having tacking on, the driver and his mate pulled up opposite and continued to delay the order whilst the drivers mate was on the phone. Food was inevitably stone cold by the time we got to open it
Ben . 2024-12-18
MORE AT Just Eat
Great service thanks well recommended
Mark . 2024-12-17
MORE AT Just Eat
Shocking service. Couldn't get the order right twice! First time they didn't give my youngest nuggets in her happy meal and then when I returned, I ask a manager for both my meal (big tasty with bacon meal deal) and my daughter's nugget happy meal to be replaced and for them actually provide nuggets. Unfortunately they took the receipt along with the food and then another member of staff basically proceeded to presume and accuse me of trying to get something for nothing. I then waited ages for their error to be rectified, only to get home and find that my burger was made without the bacon. After a half hour round trip to fix their mess they get 0 for effort and people skills. I will literally tell everyone I know how shocking the T Wells branch is and recommend that they take their hard earned money else where. Fast food this Macdonald's is not. And being unable to complete a basic meal like a happy meal is not going to make any child or for that matter parent happy, in any shape or form. Totally ridiculous. Sort yourselves out Macdonald's Tunbridge Wells.
Bernadette Marshall . 2024-12-16
MORE AT Google
Cold burger and chips only warm was cheese bites I want more then £2 I want a half refund.
Dan . 2024-12-16
MORE AT Just Eat
Sadly once again we had the wrong flavour of milkshake!!
Debbie . 2024-12-15
MORE AT Just Eat
Kept getting later and later to arrive. Then was Missing milkshakes, McFlurry, pineapple stick and food was cold.
Adam . 2024-12-14
MORE AT Just Eat
i had to collect order myself as driver was waiting for approx 30mins n when i arrived he was standing there with my order making no attempt to leave.
Sheree . 2024-12-14
MORE AT Just Eat
Amazing food all still hot and the chips were still hot and crunchy
Daniel . 2024-12-14
MORE AT Just Eat
missing 4 sets of fries, useless
Sean . 2024-12-14
MORE AT Just Eat
what can I say, gorgeous man behind the counter identifying himself as "virgin conversion unit". very handsome guy and he gave me a lot of my favourite burgers and he was very charming, will definitely be coming back to see this 6"2 bearded worker with sexy glasses and blue eyes😊
Rory Francis . 2024-12-11
MORE AT Google
My order was stone cold and I only live 5 minutes away and the delivery bag was opened before I got it
Anthony . 2024-12-11
MORE AT Just Eat
Food was not hot and took a long time to wait to get food. Whenever going through the drive through you always have to get parked up and wait for your food and then when it comes its never hot
Giles Englefield . 2024-12-09
MORE AT Google
OK I GET IT SOMETIMES THERE IS A BUSY PERIOD BUT 30 MINS LATE IS UNACCEPTABLE
Ian . 2024-12-09
MORE AT Just Eat
Worth the extra drive from Tonbridge!! Im often grateful here, as they are generally always consistently accurate, reasonably prompt & inside you can see that they manage the many demands well. It’s a shame I can’t request deliveries from TunWells rather than Tonbridge!
Mrs Jemimah Spalding . 2024-12-08
MORE AT Google
Food was stone cold when we eventually got it. One of the worst McDonald’s I’ve been too
J P . 2024-12-08
MORE AT Google
waited ages to find there's no burger in the meal
Bernadette . 2024-12-07
MORE AT Just Eat
30 mins wait for a muffin, and a napkin would have been nice - but out of stock apparently!🥲
Paul Heywood . 2024-12-07
MORE AT Google
It doesn't take 40 minutes to get to me
Celeste . 2024-12-07
MORE AT Just Eat
pretty unpleasant burger (big tasty) dry meat and very little flavour. delivery time was pretty long and the food was like warm when it arrived.
Felix . 2024-12-07
MORE AT Just Eat
Great service thanks well recommended
Mark . 2024-12-05
MORE AT Just Eat
These schedules may not be completely accurate on special days. Please always confirm with the restaurant
Similary restaurants in South East
117 Opinions
Sophie, Cindy and Charlie always take the time to get to know us as people. Sharing these kind moments elevates The Granary Restaurant's food service in Sissinghurst Castle's picturesque setting. Thank you! X
44 Opinions
UPDATE: This is not Royal Spice anymore, we ordered take away from this place now called Spice Fusion and has nothing to do with Royal Spice standards, unfortunately we are not ordering from this place anymore. Absolutely delicious food! The chicken tikka balti is phenomenal with lots of fresh coriander. This is my go to in Tunbridge Wells when I want a curry.
202 Opinions
I wouldn't recommend this place at all. The food was bland and overpriced, with everything tasting overly processed. The chicken curry was watery, and the 'egg fried rice' was a joke—dry, flavourless, and like it came straight out of a microwave. The only decent part of the meal was the drink.
2014 Opinions
Had a Sunday family meal here and we were really impressed, lovely venue, plenty of parking and the staff were friendly, helpful and professional. We all thought the food was first class. I would definitely book again and wouldn’t hesitate to recommend to friends.