McDonald's in Tunbridge Wells

Completely wrong order. I ordered the double McMuffin meal and got 4 drinks instead.

no straws for drink yet again!!

Food was stone cold waste of time and money

Awful service, took over an hour, food cold. Appalling

well I had been looking forward to my McFlurry all day and instead the restaurant gave me two coca colas. One large. I didn’t get the deal as advertised either. So I’d like things to improve I really would. Chips could do with a little more fry. But otherwise all ok.

my order hasn't arive at all but show as delivery its not the first time very disappointed 😤

Great service thanks well recommended

Our food is cold and was over an hour late

The guy at the door was the sweetest soul in the world good delievery

Missing items! Items were cold! Delivery time kept getting extended!

Great crunchy hot chips and hot food

I waited almost 2 hours for my order. The food was cold, the burgers were torn apart, the fries were scattered, and the McFlurry was defrosted.

Absolutely awful, took over an hour an half from when they left the restaurant so it was stone cold and we just threw most of it away.

Food got delivered after 1&half hours of wait, it came all cold.

Right I'm giving it one star since that's the least I can. Order was placed by 8:21pm it is currently 9:45 and it's still not here. Two drivers have cancelled TWICE for no apparent reason, and since this place is absolutely unreachable unless you travel there (impossible for me at my location right not) there's no way to even cancel the order. What can I do to tell my children why their "fun Friday treat" is still not here?

Order was 20 mins late, then turned up with missing items and one of the most infuriating moments is getting a milkshake with now straws. Got a refund for missing items but still not response on other parts of complaint. Probably the worst McDonalds for a long time!

Nice delivery man. Food was still warm 👍

It never arrived how can you deliver it without the code?

Mc Donald's have done an excellent job improving their food over the past 10 years. The vegan burger and chips which are chips using potato are not over salted any more. There are other plant base things which are good, though one slice of tomato and one or two slices of cucumber in a half filled box of lettuce is a poor deal. It is better than a number of restaurants, but the burger has a lot more animal may contains than anything else I have eaten. Consequently, I have on two occasions over the past year, I had stopped visiting, had an adverse reaction and had to site for 45 minutes rather than get up and go. That is a very lethargic feeling that used to happen when I used to eat meat in the 1980s. I shall avoid visiting or return to avoiding the burger. Don't be fooled by the plant based box, this second occasion, I have had the most adverse reaction to eating meat, in over 30 years.

delivery was cold. went passed me 4 times.

Staff are polite especially a gentleman who works in the restaurant his name begins with T can't remember his full name. It was quiet when my dad and I went. Clean and tidy too.

food good but drink was broken and leaking. Courier said down to bad packaging so I sent it back as I didn't want dripping in my flat.

Only criticism is the milkshake spilt in the bag. Need a better solution for delivering drinks.

My drive thru experience was very bad I have medical needs and can’t have the ice in my drinks due to bacteria so always ask for no ice. When I got to the serving hatch are drinks had ice….. politely asked to have no ice and explained again They scooped the ice out and gave me back are drinks This is highly unacceptable due to my double transplant With all the rudeness and unprofessional manner on the 18/5/25 @ 2300hrs Having to ask for the sauce with the 2 chicken select Mills a couple of times Suggestion A lot more training to be given

25 minutes wait for our breakfast. No jam with the muffin, had to ask. Then realised no syrup with the pancakes. Asked a member of staff as they walked past our table. She didn't bother to bring any to the table. This was supposed to be a treat. Far from it.

had a quick lunch here after the recent refurbishment! looks great and is lovely and clean! all the staff were super friendly and the food was delicious which is not always the case for a busy mcdonald’s! It was a shame to see another impatient diner shouting at the staff for god knows what, but the team handled it well and they deserve the five stars for being so wonderful and not letting it phase them during a lunchtime rush!

Food is food. driver very polite

I had a whole different order delivered to me. absolutely ridiculous

I ordered a mcrispy but was given a mcspicy. if I wanted that I would have ordered it.

Great delivery driver found our house ok

Arrived 2,5 hours later. All cold

We did not receive the correct order from deliveroo but the manager with glasses and a buzz cut was very kind and provided us with extra food to repay for the mistake,

I have made an order at 1:49 pm today! And I'm very disappointed about the delivery time! It clearly said in your websites that it takes 15-30 mins maximum!!!!!!! The food is so cold!!!!!!!!!!!

All good but the Driver couldn’t find my address, so gave it to some kids in the street who I had to commandeer my delivery of. ?!?!

I missing my food i missing 1 fire and 1 apply pie

I love your food and it is always hot and on time

The crispy chicken tastes just like the hot one. I’m not good with too much spice and I’m sure it was a mcspicy just saying incase someone wants to get a Mc’Crispy for there kids. MINE WAS Very SPICY. 🥵🥵🥵🫣

Whole order was wrong and stone cold even though you have to give a code waste if time s*#t service

Ordered a breakfast for me and my family only received 2 hash browns should of been 6 and the food was cold when it came

Food is typical McD's nothing special

The quality of the food isn’t the drivers fault. McDonald’s just seem to sometimes forget to put stuff in. Came super quick, thanks

Wasn't hot but a bit still warm, delivered on time in 36 min. ,only missed a bit of medium fries, it wasn't full, and forgot the napkins. Driver was friendly and smiley. Was OK.

Late and missing item missed mayo chicken

I order from this place it annoys me so much how they always keep missing a item or two from my order . I mean how usless is the Staff there that they can't even read the ticket properly .. sort your Staff out .. and when I ring them they refuse to delivery the missing items . they say I have to collect it myself or get a refund but they never gave me the refund in the end . ridiculous

Absolute shocking service everything is always stone cold not mcdonald's gold standards that they should be serving the staff are rude as anything like it doesn't take much to smile today sat in the drive thru at the speaker for a good 5-10 minutes when not even busy then everything was cold very poor service my food here was cold this morning unless I get a full refund I will not be coming here again pick up your standards because they are very low

Order delivery at and really poor service. Took almost 45 mins to deliver and when it finally came expect enough food to feed family as paid and ordered...nothing just one food bag with cardboard and straw. Never order delivery or even going back. Waste of time and effort. VERY POOR!

Very hit or miss here. Sometimes only got half the order. Once was told to wait in collection bay, and after 45mins still no food so had to go in to collect it to find out the order was given to someone else.

No straws with the drinks. Forgot my chips with my meal. An wasn’t hot on delivery!

Food was cold and desert completely melted

Food was cold missing cheese bites and drink

Only half a drink as lid was off

Drive through breaky. Early morning staff are always up and on it with great customer service every time

Recently refurbished and with a good atmosphere

Way to busy, i didn't really enjoy, no tables available, and was very loud, I can't hear a thing

Ordered at the drive through. Discgusted with what I got .3 lots of chips were cold and dry paid for dips that we never got coffee cups were only half fullwhoever does the orders needs to check the food is hot and you get what you pay for

Order from here sat in the car park for 45 Minutes went into the store and Stood there like A plum and asking for help and Just look at me never had my order as had to leave as car park was a 90 minute this place is a joke never order from there’s again 🤬

No chips delivered. And no malteser McFlurry delivered.

food was fine and delivered on time but half the order was missing

ZERO stars. Terrible. Fillet burgers cold. Missing the dippers! Never again!

Only delivered drinks/ice cream the food was missing

ORDERED DOUBLE BACON AND EGG MCMUFFINS AND ENDED UP WITH DOUBLE SAUSAGE AND EGG INSTEAD... SEEMS TO ME THAT MCDONALDS STILL CANNOT GET ORDERS RIGHT

Worst McDonald's manager was so rude only was told once picking up food no ketchup and now charge 50p extra for any sauce and always have to wait ages for food to come out and never hot.

Not the best McDonald’s I’ve been too, last two times they’ve got my order wrong and this time they’d run out of ketchup 😆

When my husband got home with our MacDonald half the order was missing It is worth checking your order before leaving As it could cost more money going back to complain

Great service thanks well recommended

2 hrs late food cold ordered at 7am received after 9 kids late for school want refund

As this is a mcdonalds the expectations arent high, but the workers are absolutely rude and complaining infront of everyone about the jobs in the drive thru, and we've been waiting about half an hour for our food. Shocking to be fair.

ordered food driver was given wrong information by restaurant food arrived late and cold very disappointed

Great delivery and friendly and chatty service

my food never turned up and it was my last of my money so unless u but it bk in my account I wont eat to take my medication

Chips cold and tasteless and under cooked cokes tasted of fizzy water no syrup

Just wanted to thank my delivery driver more than anything. I ordered a sprite, and the lid wasn’t put on properly. He went to the local shop and bought another drink for me. I appreciate his kindness, and I am very grateful for his kind gesture x

Our order consisted of chicken nuggets but no dips were sent despite ordering 6 of them.

Awful. Waiting time is ridiculous. Staff are also rude.

Great delivery but didn’t open the bag and got the bags out for me i had to do it for him his job is to take the bags out of the big bag

Took an hour and a half to arrive and it was cold and damp

Food is stone cold, was almost 2 hours after ordered

Missing items , wrong order and no straws !

EVERYTHING MISSING FROM THE ORDER!

We are 5 mins away food was cold

Open 2 days and what a disaster, cold food served twice. Wrong orders served. Waited in drive thru for 40 mins to get cold food and a melted milk shake. By one of the staffs own admission the place isn’t up to cope with customers, drive thru and delivery drivers. The drinks machine had broken again and instead of stopping orders for drinks they carried on making people wait for more than half an hour. Considering this was meant to be an improvement. It was an embarrassment to them the restaurant and the McDonald’s franchise. This is easily the worst McDonald’s we’ve been through. I would suggest maybe going to Burger King at blue boys, KFC on the same estate or a local fish and chip shop. Unless you want a frustrating experience with cold food and the wrong food served by rude staff then stay well away.

the order arrived after 2 hours and 10 min and on the map you're driver was on pembury road but I live 5 minutes from you're restaurant in between them 2 points. so I'm guessing he needed to go around the city with my order. and I had some items missing as well.

And the delivery driver when i asked where my order was rude and angry will not use this service again

We waited 2hrs for the delivery for my children’s lunch, the delivery time kept being pushed back resulting to a 2hr wait, then everything was cold

App said 20 mins, actually took nearly 2 hours and Kent being "adjusted". Terrible.

I travel a lot up and down the Country for my work, unfortunately North park is the most convenient location MCd's for me. There are always problems and disappointments when I take the kids, for example- long waits always have to park-up, presentation of the burgers is very unappetising, just seem thrown together in a hurry and just fall apart when eaten. Chips are always cold and rubbery and in a half filled packet. In general ithis shop seems to lack leadership and I have now prefer to go elsewhere.

The service was so slow, the restaurant wasnt busy. The food loooked like it had been thrown in the bag and it was cold.

CLOSED. No mention of this anywhere after taking a detour

Staff are super unfriendly. Food is fine but the way this store treats you is not great. Honestly worse customer service at a Mc Donalds in the UK

Ever think was there and in a good temperature

So late. Everything was freezing cold. Kids fell asleep before it came. All wasted. Absolutely fuming

Good food as always service abit slow and atmosphere is either kids screaming or old men pooring drinks on the floor

So slooooooow. Thought it was meant to be fast food.

ordered the breakfast. muffins turned up but no hash browns

food was of poor quality, cold and the chips were undercooked. not what i would expect from mcdonald’s

When order was placed it was saying delivery was 15 to 20 minutes, but it took 1 hour and the food was stone cold.

Its a mcdonalds, so my expectations are not high, bit this particular one needs pulling up on.Terrible atmosphere, over run and chaos. Not receipt given at self service stations, no toilet paper, the noise of the beeping from the kitchen was torture to listen to. Staff used hands to put dropped chips back in the box turned my stomach. Litter everywhere. Will avoid eating in the restaurant in future

the food was so cold I've had to heat it up in the microwave 😪

40 mins waiting for food gave 5 star rating for atmosphere as everyone else waiting for there food aswell this place clearly can't handle drive through just eat and eat in can't recommend food as still haven't received it

All good inedible as it was freezing cold!!! I want a full refund as this order was a waste of My hard earned money .