McDonald's in Tunbridge Wells

Nice place to eat and feel comfortable

Ordered McDonalds today waited 20 mins for cold food not even warm honestly terrible service I understand it’s a hard place to work etc. but waiting 20 mins for cold food is absolutely disgusting fed up with this service

I have waited over 2 hours to get my food delivered and they won't answer the phone. Absolutely poor standard of service

Super slow staff, food takes ages and is always cold

Very slow and the staff is super slow and rude at the same time, 20 people behind counter running like chickens without the head.

Absolutely woeful. The items are luke warm at best when they arrive, and more often than not something is ALWAYS missing!! Avoid this khazi at all costs. If I could give minus ten stars I wouldn’t

Staff messing around throwing food when serving customers

Probably the worst drive thru I've ever been too. The girl who took our order was rude when we asked for a couple of seconds till we decided what to order. Then told us to wait when we had decided. They had no coke syrup or cheese bites... she got our order wrong, We finally managed to get it sorted at the 3rd window and told to park up and the food was still wrong?! We ended up going to KFC from pure disappointment and didn't even want to go round again because everyone was so slack

Food was freshly prepared. Hot and presented as there products should be. Looked and tasty the best

Consistently received terrible customer service at this particular Mc Donald’s.

Absolute joke. Placed an order at 10:15 (breakfast) on the app. It is now 11:45 and my order is 'still being prepared'. Meanwhile, 3 delivery drivers have wasted their time for me, and the food clearly hasn't been made and now won't be (as is lunch/day menu). Phoned them, cut me off without answering. No recourse through app and no recourse speaking directly to someone. No food, no refund. Class. This is all aside from the fact that this is one of the worst McDonald's I've ever eaten from, which is saying something. Do yourself a favour and avoid this steaming pile of disappointment.

Went to the drive through at 11.05. Just the two cars in front. We had to park up. I guess it's normal if there is a queue ... Which a long one was now forming. 11.35 got food. So not so much of a drive through. I don't know why it took so long. Don't think the staff were off having their service with a smile training. Can't blame them for being moody really. Probably understaffed. Will probably go back though because might not be so bad next time and I do love cold fries.

Really disappointing. The delivery is now unusable . Large amounts of food have been missing from at least 5 orders. We’ve requested refunds so many times über eats now thinks we are trying to scam them. It’s a shame as what turns up is generally good. When I say missing food I don’t mean missing a drink I mean two full meals from a 4 meal order. Also out of fries today, it happens you run out of stuff delivery doesn’t turn up etc But it still allows you to order it on the app with no notification. The app should really be shut off in such circumstances but store staff probably are not allowed to do this. We will be giving this place a miss for a while. Edit: Tried again. Burger 2 drinks and dips missing. Give up.

Worst McDonalds I’ve been to so far. I had to wait 40 mins just for 3 hashbrowns and when I did eventually receive my order I got something completely different!!

Really really slow. Taking so many JUST eat and Uber orders that if you are in drive thru or ordering inside it takes ages. Fast food it isn't.

Terrible service, cant really blame staff except manager standing there doing nothing looking like he just took 5g of mushrooms. Is a maccies but this one especially dirt.

This is not fast food, food always takes ages. my 100 year old Nan can move faster than some of the people packing the food, and she’s dead. Food normally cold, probably the worse McDonalds I’ve ever been to.

I’ll start of by the drive thru - in the early morning around 6:50am we are served by a lady called Janice who is so welcoming and lovely, she also had a laugh which is nice to hear in the mornings and I don’t think her serve get enough credit. When we receive our food from the next window we are served by someone called Susanana who is so bubbly welcoming, make sure all food is correct before we leave, she also apologies for any waiting time even if this is for a few seconds. She then also waves goodbye to us and wishing us a lovely day again her service goes unnoticed. Now let’s talk about in store - in store we’ve had mixed reviews about (recently) it has been on the unpleasant side - where we’ve had rudeness by the workers (understandably they are very busy at times) but your customer service shouldn’t go down hill because of a bad day. We have to sometimes wait like an hour for food and then for it to come stone cold is ridiculous. My delivery orders (we do order a lot) however it’s always late, never on time, comes stone cold and then when trying to complain no help can be given. I just want to say as an overall review / opinion (Janice and susanana) are incredible people and you are super lucky to have them work for you. The service in the morning by these top people and these two along is incredible everyone else’s service is shockingly bad and I’m surprised half of them was given a job :)

Sorry, four stars for the food but the rest was excellent.

Always quick service. Sometimes orders are incorrect but always happy to correct them without problem.

Sometimes I find the chips are hot and the burger is sometimes warm, the hot drink warm.

Always take too many deliveroo etc orders - can't keep up with demand and make you wait too long for food. Then forget your order or mess it up entirely. Place is rammed with delivery drivers often arguing. Horrible place.

Heaving. And the quality of the food is not good enough for prices they are charging.

Management beat me behind the building cause I complained the food was cold (which was)

While I worked there if you did anything that wasn’t to the managers standard's they would scream and shout at you in front of customers and make you feel terrible about yourself while they made themselves feel proud that they degraded you they would also hide in the office when it was busy and leave when their shift is over

Slowest fast food rest I ve ever been. They have like 36789 delivery drivers who they give priority. So you are there waiting like a proper idiot. Staff touch the food with bare hands . None of them wear gloves . Takes foreverrrrr

Quite good but chips were only just warm

All the food was cold and soggy I’ve gone down there to get it changed and they only done half which shouldn’t be acceptable, this needs to be improved. I would like a refund

The driver not delivered on the right place

Took over 1 hour to receive a small order

I’m not happy with deliver as I asked no knock or door bell but didn’t listen and woken up my baby

Place is clean but when at 7pm on a Thursday so not super busy. Food arrived luke warm. My mccafe ice was on the less side of full. The lattee was stone cold. Had to go down and get a fresh one which whoever put it on the tray could tell the cup wasn't warm. However the guy behind counter solved the issue quickly. The staff could smile more. I saw another family have food delivered wrong twice , one was a missing item. Next one she just took a burger down and came up with a drink and new burger. If this is what it'd like on a Thursday then god help this place on a Saturday.

Every single time we come to this place it is an absolute nightmare. They’re always disorganised, you have to wait for ages, even on a Sunday night. Definitely not fast food so avoid!

Waited 15 minutes for 2 happy meals.

There is too much delay 🙄 Unfortunately the most of the staff is NOT Fast and positive ✨️ 😌 ☺️

The food is cold and so is the drink and there were no sauces with my chicken nuggets

Pretty quick service during busy lunchtime rush

My food turned up cold chips where soggy ordered a medium and got a small

Delivery kept getting delayed and when food was delivered it was cold

Freezing cold, 3 hour wait - ridiculous, £30 binned

Drinks leaked all over food everything ruined

all order was correct today! Not always the case so we were happy!! 😊

Still not received yet…. Ordered 2 hours ago

Food arrived two hours after it was ordered. The food was squashed and cold

Food was delayed getting here and everything was room temperature at best. Ended out having to put everything in the air fryer and microwave to heat it all through.

Cold food, took ages to come missing lots of items

Late and just warm enough to eat

one star is being to generous if you want my opinion after ordering my mums dinner for delivery.... we waiting an hour and a half.... nothing to do with the delivery man as I was messaging him the whole time he was stuck there over an hour and then when he managed to get it out was stone cold to say I am fuming.... they need to get there act together by the sounds of it.... and when you have to pay for the dips and they don't come....I am going to ringing and ringing them until I get an answer from them!!!

Excellent customer service and the food was great value. Very fast service.

Ordered my family meals and instead of nuggets in my daughters box they put a double cheese burger into the nugget box , I can’t believe they don’t know the difference between nuggets and a burger

Great MC donalds, drive thru is a bit of a pain as often you need to park up and wait for food to be delivered. But otherwise great.

Ordered, paid for but never got: 2 apple pies and a Big Mac.

My daughter and I are stuck in hospital, wonderful to be able to get a delivery here! Thank you.

Half of our delivery was missing 7 drinks 6 McFlurrys and 1 cookie I’m very unhappy with this

Fries were rank. Cold and limp. Delivery kept getting pushed back so although on time it was late

My order was not delivered at all where is my order

all my food was rong and my food was cold and no drink

Im missing a mayo chicken burger again.

my ice cream was melted... MELTED

The food was freezing and and u gave me a bone a chicken Bone instead of chicken

Was missing the mc flurry and the coke was spilt over

food was cold and took ages to get here

As what you expect from a McDonald’s

Thought this was meant to be fast food. Stuck in drive thru for 15 mins.

Shouting angry managers as usual.

Back to where it used to be food was hot and taste was very good

Food was cold and extremely late

Took over an hour to turn up food is stone cold, really not happy with this service.

Missing things from orders! Terrible

The triple burger and the chicken mayo were cold, when they arrived also the so called hot apple pie was also cold and quite greasy and the the mc flurry was very runny more like thick cream rather than ice cream, and the brownie was a bit stale this was a total let down by McDonald's and it's time they got in people who know how to cook rather than just taking on people who do not take pride in their work, and food is one area that's failing all the time, so I am not at all happy with it.

For a McDonald's it's one of the best McDonald's I've been to would recommend to friends and family.!. Thank you. Kind Regards Ian.collins.

seriously took over a hour to get to me the whole order was cold. I'm sure it was the driver picked up the order and waited for others as it's only 5 min away in the car and took a hour+ to get to me

Food cold , allergic to onions and they sent all burgers with onions and no cheese !!! Not happy at all

Actually impressive how p*ss poor it all was tbh. 30 mins late, ice cold, missing items.

My McFlurrys were melted my cheeseburger had leaked everywhere and had no onions in it even though I added extra onions the mayo chicken wasn’t even wrapped up and the chips were cold

Serious hygiene concerns here got given mouldy food staff clearly not checking anything

Big mac burger very badly burnt

Drink and McFlurry missing, again!!

Supposed to dine in wait 15 minutes only for no one to bring the thing to me. When they asked what I ordered they still gave me the wrong medium meal with ice when asked for large and no ice! Honestly these people are beyond useless and I will not be going back!

ordered the mozzarella dippers and got chicken selects instead...

Extremely nice and helpful staff, other than one short white woman with brown hair who was screaming at all the employees 24/7

Not sure it should be called fast food anymore it certainly takes longer now with all the technology than simply pay and collect job done ! Now it's like collecting things from argos with your numbered ticket 😩

No chips. And made to wait in the car park for a burger and happy meal. Really poor avoid

quick prep time and delivery , courteous delivery driver .

I waited over 2 hours for my delivery unacceptable

Awful place. Every time, and I mean EVERY, they manage to get my order wrong. Items missing and wrong orders..without fail. Completely incompetent staff working there. So annoying it's my local one. If you have a McDonald's closer to you then go there...avoid this one at all costs.

orded at 7:58 and it didn't arive till 9:13 the apple pie is cold the mc flurry has melted and the milkshake is just liquid not Thick as it Supposed to be.

I ordered breakfast at about 9.30 am and it did not come until 11.30 this is unacceptable

Long wait in drive thru, food seemed undercooked

Waited outside 25mins for one double cheeseburger. Ended up having to go in to collect, it was just sitting there ready, store carpark was empty so was restaurant and atleast 8 staff just standing around talking. Got my burger when I opened it was mushed up and half hanging out I ended up just throwing it. I get that some times are busy but they took the mick today and they couldn’t have cared less.

Actually didn’t miss an item this time and warm! Perfect!

Really rude unhelpful staff and disgustingly dirty :( worse mc Donald's I've ever been to! My order didn't even get fulfilled :( terrible service.

these drivers are getting worse, can't even deliver the correct orders!

No order received driver took the wrong order and just drove off this is not on

Freezing cold spilt food, place is a shambles

Just popped in couldn't believe the rudeness of the Front of house staff.Nobody bothered to serve me even though they knew i had been waiting there for 10 minutes They seemed more occupied talking about what they were gonna do at the weekend. i was the only Customer in the restaurant at that time. Then the manager came along and was too busy Pouring himself a cup of coffee and complaining about something something to a Colleague of his.. when I asked him is there anybody Serving he looked at me with a glum look and ask me very Rudely. WHAT DO YOU WANT? With that I turned around and walked straight back out.

My drink was spilt everywhere the food is stone cold, your service is awful.

The app said the food was delivered but it never came

its an absolute disgrace, ordered food 8 15ish arrived 9.40 rook driver over half an hour to get here, chips cold soggy, burger was smashed upside down, orderr wrong, mclurry was no longer an ice cream i want a conplaint raised

Waited an hour and a half for three drinks and some fries