McDonald's in Tunbridge Wells

Staff are super unfriendly. Food is fine but the way this store treats you is not great. Honestly worse customer service at a Mc Donalds in the UK

Good food as always service abit slow and atmosphere is either kids screaming or old men pooring drinks on the floor

So slooooooow. Thought it was meant to be fast food.

Its a mcdonalds, so my expectations are not high, bit this particular one needs pulling up on.Terrible atmosphere, over run and chaos. Not receipt given at self service stations, no toilet paper, the noise of the beeping from the kitchen was torture to listen to. Staff used hands to put dropped chips back in the box turned my stomach. Litter everywhere. Will avoid eating in the restaurant in future

40 mins waiting for food gave 5 star rating for atmosphere as everyone else waiting for there food aswell this place clearly can't handle drive through just eat and eat in can't recommend food as still haven't received it

Drive through excelled itself tonight. Managed to process my FoodforThoughts voucher but then tried to give me someone else's order. Then refused to give me a receipt saying with a shrug that it had not printed. I asked for the manager and he gave me a receipt, but when I got home found it was someone else's.

Fantastic Chinese takeaway. Great food and friendly staff. Highly recommend!

Very slow service, no where to sit and extremely loud with teenagers shouting.

Got to be the dirtiest McDonald’s I’ve ever seen , staff including manager have no name badges on display the advertised prices are incorrect when questioned . All they said was I will let the owner know not offer the lower price. When requesting the lower price was told “ it does not work like that “ chips cold

Great MC donalds, drive thru is a bit of a pain as often you need to park up and wait for food to be delivered. But otherwise great.

Excellent experience, despite reviews I read suggesting otherwise. The only issue is that the floors and approach corridor upstairs, where we were, looked like they hadn't been cleaned for sometime.

The dude that served me was customer friendly. Everything seems professional

Only use McDonald’s for drive thru. Staff are always really friendly and service is efficient. I always leave with the right order!

Shocking meal. No gerkinds and minimal filling in Big Mac. Chips cold and as if reheated from lunchtime. Rubbish meal that wasn’t cheap! Cannot recommend anything from menu. Managers need to get a grip of teams!

Late because the roads are rubbish

Always missing something with McDonald’s

An hour and fifteen minutes from ordering to delivery

Yet again im missing half of my order. This happenes everytime i order from this restaurant.

Staff having an argument on the store floor in front of my kids and others around

food late, bag torn open and food cold reheating in the oven

Slow service and cold food what's to like?

but the food was extremely cold 🥲

I had food delivered to the front door of the hospital and the driver was already waiting. He was very polite and obviously efficient!

Only half the order was delivered.

Food was cold with missing. Items

I had just eat credit and i paid the original price I should of paid £23 out of my bank because of the credit but I paid the full £26

Fast, good quality and great service. I can't complain at all.

forgot kids mc flurry , 1 unhappy child 😓

Complain about staff Please please please I request for Macdonald management, your worker staff is very very rude for Coustomer, they can’t spoke to Coustomer like that I don’t give you food, we’re pay, we didn’t take free, they need learn more how to spoke Coustomer provide good service,

Was over hour late disgraceful

This is not a good place to go to eat in. The service and atmosphere is terrible. It takes ages to get served as they prioritize the drive thru and deliver orders. When you do get served often things with your order will be wrong. If you do go at least sit upstairs. When I last went the app failed to work, I had to wait ages to speak to a manager to correct it and then after waiting ages again they couldn't even assemble my burger correctly!! Update 22/01/25 went during a week day and it's a better experience. Quicker service. Beware when ordering on the machines though, as some do not give you a receipt with your collection number. Luckily, I dare the number before or disappeared from the screen. The staff don't ask for the receipt.

So yeah it was really good and hot.

Classic maccies, food was served hot even the fries, bought over to the table with friendly service

only ordered 2 meals and they still forgot to put one order in the bag. how hard is it with just a small order

I waited over an hour and half my order arrived 👎🏻an hour late

Delivery was 45 mins and food cold

Very quick and very polite staff only problem was the cold chips did not complain just had them

the driver is very polite person and a good guy

Food was cold, chips soggy and drinks were flat. Really disappointing

The chips are lukewarm, fish fingers are cold! This is poor second time this has happened

Absolute shambles of a place! I don’t understand why I keep going back! Along with the tonbridge branch these are these worse restaurants I have used. Food always missing, cold and sometimes inedible. 1 star is too generous..

Food was cold the driver took too long and my drink was spilt too

Great service, order was spot on and delivery driver great - quick, efficient. Thank you

Appalling. I’m amazed they haven’t had the franchise taken from them.

Burgers very good and hot but fries were only warm

Order was FREEZING cold - driver took the food back with the promise of cancelling the order and issuing a refund. She lied, no cancellation just took the food and money!!

Worst McDonalds around. We’ve had tens of orders from them and without a doubt, they always miss something out. How do you miss a WHOLE burger from a meal? Train your staff.

Missing chips and burger would like a full refund and the remaining food was cold

Big thank you to our delivery driver! He encountered so much traffic and not to mention our unexpected road closure. But he still delivered our food with a smile. Thank you so much

The food was cold when it arrived and delivery time kept changing

It was really cold when came here

Great service thanks well recommended

No sauces again people whats going on,do your jobs properly I just payed over 30 quids for food come on

on time and icecream ok but food cold and my milk shake was wrong!

Food was cold and the dips I ordered (and paid for) were included, seriously poor service!!!

time kept fluctuating food cold. lovely polite delivery driver though.

Service fast and polite. The food was fresh and well prepared

the driver takes several orders and does not arrive on time my order arrived cold 👎

Unfortunately they always send the wrong flavour of milk shake. The delivery person was great. The attention to detail on the order itself not great.

missing multiple items no sauces provided that are included with the meals shocking

Missing half of our order and given us someone else’s half.

Got everything but it took 50 mins

Ordered banana milk shake they sent me vanilla and the food was cold

Did not get delivered waited again but nothing . I've asked for refund for my Mum

the 1kg of carrots was sent but it was only 500 grams so not at all happy

My food arrived covered in McFlurry and and drink

Hour and a half from order to deliver and was cold

Food consistency is hit and miss. But that's the case with any McDonald's

Food was stone cold on arrival -; it was late by 10 minutes from the original time given

Ordered a MCSPICY and MCCRISPY got a bun with a piece of chicken that wasn't spicy and a big mac with no sauce. Absolutely outrageous.

not happy missing a cookie ad won't refund me most times I order they forget something really ain't happy

Polite and friendly staff and food was amazing and very fast and efficient service. Overall very impressed.

was missing items, the food was cold and some of the items were incorrectly prepared, I am very displeased with with my order especially with such a major fast food chain it's ridiculous.

Very helpful driver after receiving incorrect address

Highly dissapointed - having taken alot longer to get from the restaurant to me than it should have, and the driver jot having tacking on, the driver and his mate pulled up opposite and continued to delay the order whilst the drivers mate was on the phone. Food was inevitably stone cold by the time we got to open it

Great service thanks well recommended

Cold burger and chips only warm was cheese bites I want more then £2 I want a half refund.

Shocking service. Couldn't get the order right twice! First time they didn't give my youngest nuggets in her happy meal and then when I returned, I ask a manager for both my meal (big tasty with bacon meal deal) and my daughter's nugget happy meal to be replaced and for them actually provide nuggets. Unfortunately they took the receipt along with the food and then another member of staff basically proceeded to presume and accuse me of trying to get something for nothing. I then waited ages for their error to be rectified, only to get home and find that my burger was made without the bacon. After a half hour round trip to fix their mess they get 0 for effort and people skills. I will literally tell everyone I know how shocking the T Wells branch is and recommend that they take their hard earned money else where. Fast food this Macdonald's is not. And being unable to complete a basic meal like a happy meal is not going to make any child or for that matter parent happy, in any shape or form. Totally ridiculous. Sort yourselves out Macdonald's Tunbridge Wells.

Sadly once again we had the wrong flavour of milkshake!!

Kept getting later and later to arrive. Then was Missing milkshakes, McFlurry, pineapple stick and food was cold.

i had to collect order myself as driver was waiting for approx 30mins n when i arrived he was standing there with my order making no attempt to leave.

missing 4 sets of fries, useless

Amazing food all still hot and the chips were still hot and crunchy

My order was stone cold and I only live 5 minutes away and the delivery bag was opened before I got it

what can I say, gorgeous man behind the counter identifying himself as "virgin conversion unit". very handsome guy and he gave me a lot of my favourite burgers and he was very charming, will definitely be coming back to see this 6"2 bearded worker with sexy glasses and blue eyes😊

OK I GET IT SOMETIMES THERE IS A BUSY PERIOD BUT 30 MINS LATE IS UNACCEPTABLE

Food was not hot and took a long time to wait to get food. Whenever going through the drive through you always have to get parked up and wait for your food and then when it comes its never hot

Food was stone cold when we eventually got it. One of the worst McDonald’s I’ve been too

Worth the extra drive from Tonbridge!! Im often grateful here, as they are generally always consistently accurate, reasonably prompt & inside you can see that they manage the many demands well. It’s a shame I can’t request deliveries from TunWells rather than Tonbridge!

waited ages to find there's no burger in the meal

It doesn't take 40 minutes to get to me

30 mins wait for a muffin, and a napkin would have been nice - but out of stock apparently!🥲

pretty unpleasant burger (big tasty) dry meat and very little flavour. delivery time was pretty long and the food was like warm when it arrived.

it was extremely late,my child was so hungry by the time it came.

Great service thanks well recommended

When your order finally arrives don't expect your food to be warm or your drinks cold because the courier has decided to drive for 20 minutes in the wrong direction delivering somebody else's order first.

About 15 chips in each of the happy meals and cold

Wouldn't go there when there rats in kitchen and out the back mice are lovin it

Ordered the new Terrys chocolate orange pie at the drive through today. Was given an apple pie. Drove back round and was given the right pie, which also turned out to be the wrong pie. Returned for a third time and finally, after an extra 6 min wait, I got the right pie. It was ok. Won’t go back.

Food was stone cold and nearly two hours late - never order from here again