Fenwick Terrace in Tunbridge Wells

We have been here before - it is a nice place. The food is quite good although some of the dessert/tart portions are on the very small side . . . Lunch was fairly good - but the wine grown locally in Canterbury was beyond awful . . . Barely passed for rose let alone red. Tasted weak and insipid and quite unpleasant - and for £10 a medium size glass beyond a joke . . .

Lovely friendly and helpful staff. Enjoyed what I had for lunch ( spinach and feta filo ). Would highly recommend. Thank you.

The portion size for Brownie...miniscule Coffee mediocre...prices too high... Nice environment...but you can get better elsewhere What's the point?

Visiting family this weekend and came here for the first time, although other family members had visited previously numerous times. We visited on a Saturday morning and the restaurant was packed, with loads of people queuing throughout our visit. Food and drinks were excellent and it was a great atmosphere.

Very good breakfast and and very good service and very good for gluten free guest and great selection of gluten free options

We do shop in Fenwicks fairly regularly but have never used the in-store cafe and thought we'd give it a try. Sadly, we won't revisit. To my mind, Fenwicks sits just above the middle of the pack in terms of department store pack. Not at the Harrods or Fortnums scale but probably around the John Lewis level and so, it follows that the cafe should also share this status. There's not one single thing that makes it poor but rather a lot of marginal poor elements that when combined add up to a very disappointing experience. An example of this would be that I ordered a double espresso and my partner ordered a hot chocolate. Both made by the same barrista at the same machine. Hot chocolate takes a while longer to make than coffee, so to my mind, I'd make the hot chocolate first and then the coffee so that they were both piping hot. Instead, the coffee was put on my tray straight away and then I had to wait about four minutes for the hot chocolate, by which time my coffee was lukewarm. A sausage roll I ordered took an age to warm up and the mustard was some sort of sweet piccalilli offering and really not nice. The youngsters who work there mostly look bored and uncommunicative and have to be told to do obvious things like clear tables. And what is this thing - because it is a very annoying thing now, where everything that is put down at your table - in our case a missing knife - comes with an "Enjoy...." ??? The space is bright and airy but what could be a pleasant view from the glass side to the roof is just filled with depressing empty planters. And so it goes on. Everything is just underwhelming. OK, it's a store cafe. But it could just be so much better with not too much effort of wit and thought.

Always have a great experience here. The staff behind the counter are always great, friendly and helpful. We were in today 6th Jan 2024 for breakfast. The gentleman behind the counter was so helpful and friendly. He even got a colouring book for my son. Very accommodating and so child friendly. Deffo recommend million percent.

I go in with a group of friends for lunch weekly but the Eggs Benedict I had today were not what I would have expected for £8.50 - home cooked ham rather than a thin slice of pre packed tasteless plastic ham and I’d have been happy! It tends to be overpriced and the salads have gone up in price and smaller in size. Looking at the menu whilst waiting to order we noticed a 20cl glass of Prosecco was almost £12. That is a rip off!

A light, airy, clean restaurant with friendly helpful staff. My wife is Gluten Free and they did everything they could to make sure that what she wanted to have for lunch did not affect her. There's plenty of seating, both inside and outside, with a comfortable 'lounge' area, and it's both wheelchair and pushchair friendly. Our food was all freshly cooked and well presented. Good value for money.

Quick and chilled place to eat. Quite upscale a lot of tables but on our visit was almost empty! We only had sweet treats, and they tasted a lot better than they looked, brownie was soft and delicious. Scone looked hard but fluffy inside. Jam and Butter at extra cost, which seemed strange, just add it to the price of the scone, who would want a plain scone?!?!? Service was a little slow and lacking any personality, a lot of staff all seemley doing odd jobs, and not really keeping up with clearing tables.

Brilliant first class - plenty of options staff attentive and good - prices reasonable too Lunch with coffee & cake a must

Service is very slow each time I have visited for coffee. So much so I've left whilst waiting a few times. Other times the staff always forget the milk for the tea or something. The atmosphere is a bit lacking, with the mixed home/café design it feels dull and uninspired. I had a soup last time and it was ok but nothing amazing and I regretted it. Wouldn't go again.

Lots of baked good choices and vegan options available! Always give free ice water!!

Wow what a super afternoon tea we have had today. Sandwiches and cake galore and staff who are incredibly friendly and helpful. Scones, cakes, sandwiches, drinks and a great atmosphere in a light airy restaurant. Great value for money. Thank you so much for a lovely afternoon.

Took my in-laws for lunch and we thoroughly enjoyed our meal. We had a couple of favourites - deliciously fresh fish and chips and a few dishes from the new menu - a tender beef ragu and really good arancini. The Caesar salad is also a decent choice. The service was great, we were eating within 20 mins of arrival. We like the natural light in The Terrace - it’s a clean, bright and airy restaurant with spacious seating and a relaxed atmosphere. Handy on other occasions for a quick coffee and cake too!

Waited 40mins for very mediocre, way overpriced food. Several other customers were complaining around me about the wait. The general atmosphere was not great. It’s a shame as this place use to be good many years ago. This is the second time I’ve been recently and the experience hasn’t been great.

Very disappointing after a 40 minute wait our food finally arrived and they weren’t busy. The soup had no taste and was watery. The shepherds pie was covered in horrible strong cheese which gave it a horrid twang and it was so small certainly not worth £12:95. The bottom of the dish was coated in oil too . All in all a waste of £53

Great place, amazing staff and a lovely atmosphere!

Went to get peach melba but they have changed the recipe and it's not as good as it used to be, now consisting of a cake base instead of pastry. The pastry was very hard and difficult to get into with the fork and spoon provided, pastry very tough and fondent quite melted, not real fresh cream as advised by staff member, instead was small amount of peach flavoured cream. Also when I was looking at the hot food menu as I fancied some chips, I was advised that they were no longer doing any hot food at all, so would have to choose something else by a staff member. Then the women behind us ordered hot food and got chip and sandwiches brought to them... not as nice an experience as previous visits and hadn't been able to visit for the last 2 years due to health reasons.

Sadly the kitchen was closed over the weekend. So no cooked breakfast unfortunately . Their cooked breakfast is very tasty. I had a lovely scone and coffee instead. Better luck next time. .

Very spacious. Good choice of coffee and tea. Cleaning and sanitizing very good. They do track and trace.

Nice place good observation of distancing procedures. Well run. A bit noisy for discussion.

Order fish& chips and afternoon tea at the same time 13:49 Wait for an hour 15:00 fish switch to fish finger Too hungry, couldn’t taste the flavor of food.

A very pleasant restaurant. However, a few plants would be nice!

I did not find this restaurant inspiring at all.

Rubbish, fish&chips on a wooden plated.

Cake tastes old and staff is clumsy. Nice ambiance though, a bit of a waste.

It was very nice. Also lovely & clean

Comfortable out of the way place for a coffee.

Lovely welcome and friendly staff. Very tasty vegetarian food and staff noted item i didnt want in meal. Bright clean and comfortable surroundings.

Good location, good food, fairly high prices

The terrace cafe is a really light and comfortable space at the top of this excellent shop. The food and drinks on offer are good and although priced at the top end it’s a nice place to stop for a treat. There’s something that makes it lose a star, the final execution and service just feel a little clinical and not as warm and inviting as other places

This is a very good restaurant, this morning we enjoyed a tasty breakfast. Well cooked and well served. Would recommend.

It is a nice place to relax and have a cup of coffee and a pice of cake in the sunshine

Had lovely brunch here. Kids loved it too

Lovely food, pleasant staff and a spacious dining area.

Lovely friendly atmosphere. A great place to relax with a pot of tea. Lovely staff.

Needed a good full english to I knew they did one here. It was fairly quiet for a late sunday morning so service was good and friendly staff. Initially sat near glass windows but such a draught we moved nearer the food serving area. A huge plateful of sausage, decent bacon, perfectly cooked mushrooms, eggs and tomatoes. Four pieces of toast that really needed a side plate.The flower boxes, I assume to block the view to the back of the multi storey car park, look neglected and quiet honestly awful. If they can't be maintained properly then why aren't they removed and replaced with a nice transparent roller blind with a flower/abstract motive on it? Sadly they don't do the restaurant decor and view any favours.

We had a work colleagues birthday lunch and we were so impressed by how easy it was to arrange, how good the staff were and the food was brilliant.

Happy that there was a little queue compared to the OAP surge that takes over this place. Croissant was vile - melted cheese with raw bacon yikes! Kids pizza and ciabatta sandwich was nice and staff were friendly and helpful.

Good food and lovely atmosphere. Service was friendly and efficient. Was quite cold in the restaurant area the day we visited.

Went in for Sunday lunch, not much choice for vegetarians, so thought cannot go wrong with a mac cheese - wrong!. The pasta was underdone, the cheese sauce was thick and not tasty at all, the meal was also barely luke warm. It was supposed to come with garlic bread, it came with 2 pieces of toast, possibly with garlic butter spread on them. The cost was £11.25. I complained, my companion bravely ate his, the manager refunded the cost of my meal without a quibble.

Used to be much nicer before refurbishment

Things on a specials board are normally good but the Mediterranean Quiche was a soggy thin offering. Poor value for £7.95. Think it was the way it was cooked. The cake choice was non existent and that was at 12.45pm !!Staff seemed low in numbers and rushed. Such a shame as the Location of the cafe is lovely.

Went into Fenwicks cafe with my family, after shopping with my 3 year old cousin we were hoping to find a few gluten and dairy free options on the menu. None of the food items are labelled of the menu as “gf” which meant we had to ask staff for assistance. Two girls behind the cafe counter were absolutely useless at providing us with assistance for gluten and dairy free options. Not feeling confident with the service, we decided we needed 5 minutes to discuss what we wanted to do. The two girls behind the counter walked away, laughing between each another at our “fussiness”. After seeing this reaction we left the cafe. How can you trust a kitchen to provide an allergy friendly meal with disgusting service like that. Our fussiness isn’t funny if my 3 year old cousin has an extreme reaction in the middle of your restaurant. If you are hoping for an allergy friendly menu, polite service and a kitchen that you can trust with allergies, this is not your place. Will not be going back.

We had a lunch including burger and chips, fish and chips and the fish of the day, pork belly with mash and broccoli. All were good and well cooked. I can recommend this place.

Eleven quid for a "large" Caesar salad which had 4 croutons and a teaspoon of pancetta. Took 30 minutes for the food to arrive and approximately 30 seconds to eat it. Total rip off.

Very nice tea and toast this morning. Always good atmosphere in here and good service and the food is good too.

Went here on a Sunday morning for peace and quiet to read and enjoy a coffee!The usual coffee shops for me ie Costa Nero etc have become very noisy.Decided to visit and was surprised at how peaceful it was with other like minded customers who just want to enjoy a quiet atmosphere.My Cappuccino was good as was my Almond croissant.If you want a civilised coffee and quiet ambience this is a must.I will be visiting again very soon

Ensure you take your receipt. When my lunch did not arrive, the manager told me there were no more orders in the kitchen and "unless you have your receipt" he couldn't do anything. Luckily I had taken it at the till. When my lunch finally arrived, after most of my group had finished theirs, it was pushed in front of me, piled onto a too small plate. At no point did the manager manager apologise.

Very twee and with cake and light healthy meals

The cafe is bright and welcoming and well set out. However, my recent experiences show me that the food doesn't match up to the environment. My husband had a sausage sandwich and basically that was that...sausage plonked into very underwhelming white bread. I had eggs on sourdough and the butter had very thoughtlessly been put on the hot plate, so it was just liquid. The cafe just doesn't show any imagination with food and although I'd go in for a cup of tea in future, I will steer clear of a meal.

Lovely place to have a coffee, it's shame when I went they didn't know how to make coffee properly. Asked for a cappuccino got a flat white and the milk was far too hot.

My misfortune to return a second time, service distinctly lacking. After 20 minutes waiting for breakfast to arrive, I enquired how much longer. to be informed that the order never reached the kitchen. this is the second time this has occurred in 6 weeks. Never returning a total shambles.

Pricey, a little slow to que but, comfy, good food, they know how to make coffee and the place is always clean.

I came mid afternoon for a coffee and thought the cafe had a lovely atmosphere. It is light and airy, plenty of space, comfy chairs, two small outdoor terraces. I did y eat so can’t comment on the mixed reviews of the food here. I would definitely recommend it for a drink if you fancy a change of scene to the usual chain coffee shops in the same area.

Probably best not to say...maybe try oneself...

Loved it great food nice atmosphere relaxing

A little mix-up waiting for my food but the staff were friendly and helpful. My club sandwich was great and very tasty. My wife's steak sandwich was a little too 'bready' but the meat was good. Chips were good too. Added to our list as they catered well for babies, although the toilets are on the other side of the store.

Lovely place for a coffee and chat. Good cakes and nice lunches.

I like this restaurant. Plenty of room and a choice of table or comfy chairs. Nice coffee and tea with a range of pastries and cakes.

Friendly staff, service is good and the food is lovely, always busy which is a good sign

This well-ordered cafe serves a limited menu and good hot beverages. Staff are helpful and the place is well maintained

We were passing through tunbridge so needed some lunch and I thought Fenwicks might offer a good range of choice - it did not disappoint. You can have savoury/sweet scones, a small or large salad plate, a range of hot meals or a choice of 3 sharing mezzes. We opted for the veggie mezze which included piccalilli, cucumber and yogurt dip, hummus, falafel, olives and flat breads. It was all delicious and a really good size for 2 people. The service was friendly and quick and the restaurant is nice in the sun - it lets a lot of light in even when you are not sitting outside. I would definitely come back if I was in the area again.

Not very well organised - you can’t see the menu whilst queuing until you reach the till and even then its small text behind a pillar. Unexciting array of low quality cakes and scones and the “Welsh Rarebit” was plain cheese on toast on brown bread. Coffee was nice but place really needs some more thought.

We called into Fenwicks on a shopping trip, feeling a little peckish and were very impressed with their breakfast! All the staff were helpful and attentive and the manager was happily walking round the restaurant at the time talking to the regulars and checking with the customers that they were all happy without being over bearing - what a refreshing change.

Good, lively but a little noisy at times

Quick and efficient service, good coffee too. Great meeting place with parking etc.

Really nice food for a reasonable price and a nice atmosphere.

Very expensive no different from other coffee shops. Two coffees one hot chocolate a juice and four snacks ie a slice of cake packet of crisps etc. Is a price for a meal in brewers fayre or beefeater. I don't think so! outrageous prices. Yes it is Fenwick an up market department store but even so. Some of the staff in the coffee shop seem to have a bad smell under there nose when they serve you as well. Don't waste your money.

Had a breakfast here and was very impressed, great quality produce, cooked well and service was warm and welcoming.

Pleasant place to relax whilst the better half shops !

Ordered a SMALL Caesar salad (£8.95!) after checking this would suit a vegetarian (ie no chicken and veg friendly dressing?). Told yes but salad came with pancetta pieces included! Took back but simply told that’s how it comes and I should have read that on board. Where? Salad went uneaten. Chunky chips (£3.95) only warm. Rarebit slice boring and expensive. Table very dirty. We used to visit often my OH and I but not sure we will again. We spent a fair bit and felt we wasted our money. Would not recommend.

Nice setting, poor choice of food.

A good place for a coffee but the food is overpriced. Nice surroundings though.

Great staff very friendly bit expensive but the cakes & coffee are lovely been in a few times when in town

Went for lunch today at Fenwicks cafe tunbridge Wells with my daughter and was extremely disappointed. We had to wait a long time for our food and although most tables were empty they were full of used crockery and littered with rubbish. When the food arrived it was very mediocre especially for the high price they charge. We had ordered two teas which were very weak and as we like strong tea my daughter asked if we could have two extra tea bags for the pots - after a member of staff went off to ask someone senior if this was okay they then said it would be a charge of £2.30 - disgusting we had already spent over £30 for our lack lustre lunch. Will not be returning especially as there are plenty of other restaurants in the vincinity.

Nice food and they can make some dishes gluten-free.

Very efficient and a great breakfast of tea(in a proper teapot) and a bacon sandwich. Many thanks Colin Swansborough

Little bit of peace and quiet when we were there(3pm) but very limited food choices hardly any cake !!!!

We visit every year for a group meal at Christmas and this year the roast Turkey with all the classic trimmings was superb - far better than last with a super yummy gravy. A bit of a wait to order at peak lunch time, but minor considering how busy it was. Highly recommended

Good for coffee and a quick bite to eat

Good quality americano and mince pie

A disappointing lunch with a roast beef in a ciabatta sandwich failing miserably. Gristly beef in a dense piece of ciabatta which was soft. Not what ciabatta should be.

Nice restaurant but a little pricey. Also got some very disagreeing looks from a member of staff when my son was upset and apparently making too much noise!

Visited with colleagues for an informal working lunch and ordered an English breakfast, I was very impressed! Produce was fantastic, well cooked and perfectly presented. Lovely atmosphere and attentive staff. Will return for sure, the Sunday lunch looked sublime!

Hot,fresh,vegetable soup.very tasty. Clean, efficient

Good selection for afternoon tea, either as an all- in package for under £15, or ‘pick and mix’. Three pots of tea and two enormous scones with a choice of jams and cream for £13 certainly made for an enjoyable Sunday afternoon snack!

I find it very slow to get served here, and the noise from othet diners is something too much to enjoy a quiet lunch. Food is nice though, if not a litte pricy for what it is

Lovely food not cheap but would go back

We had an early lunch after completing our shopping. The club sandwich arrived still warm, which was lovely. The outside terrace was shaded and comfortable, it was a very hot day.

A very nice place to go for a meal ,friendly atmosphere and lovely views.

Excellent quality food and service. Friendly and polite staff. Well done for imaginative menu and seating area.

Good food, nice eating area, helpful staff. Recommend.

Nice restaurant with decent food and a handy location

Great for all. From birth to no longer young. Light and comfortable.

It was with great joy to discover the much hidden gem of the terrace Balcony where I was able to find a much needed peaceful haven within the Victoria Centre. I was very content enjoying my fabulous breakfast of Eggs Royale, and I need mention the delicious the accompanying Hollandaise, on this peaceful sunny morning. Not at all bothered waiting for Ruby to do her shopping whilst enjoying a second remarkable flat white. I need to mention that the waiter kindly brought this to me on the terrace which was relief as this did not require me to que again. Many Thanks Hector

Such friendly staff. Bright and cheery place...cream tea was yum. Xxx

Lovely space with delicious choice at penthouse level

Been coming to the Terrace restaurant regularly for the past few years and can only compliment the team for their warmth and kind embrace on a weekly basis. That combined with their excellent coffees and pretty good food, makes this a weekly highlight when i am able to venture out in to town. There is the occasional "hiccup", but these are resolved without a hassle and our experience is generally very good.