McDonald's in Portsmouth

Waited an hour for the food. Food was stone cold. No updates for a long time. Driver delivering other peoples food before us because we’re so far out. Don’t know why Fratton McDonalds has been taken off

very cold food took nearly 1 hour late and no onion very unhappy want refund

McDonald’s gave us the wrong order even on the bag the receipt is correct.

order took over an hour to be delivered with stone cold when it arrived. very unhappy with the service. it wasn't the delivery guy. it was the restaurant.

Only live 7 mins drive away, how can my food be stone cold?

hot, fresh and everything we asked for except no straws

I’d give 0 stars if I could. I ordered a sausage McMuffin with extra cheese and patty and they gave me just the extra patty, no McMuffin. This is the second time this has happened to me from this McDonald’s.

Cold, I can only presume it was sat waiting for the driver. Wasn’t even warm, :( when the driver was found it was quickly delivered. Don’t pack stuff before the driver has been found

food is stone cold I need to microwave it so really annoyed and wot use you again

4th time in a row my order has been wrong and I’ve had to reorder! Ordered a 20 nugget share box and ended up with a wrap and mozzarella sticks so a £6:99 box of nuggets has just cost over £30

Food was cold. Big Mac and double cheese I was burnt with no cheese in Big Mac! Arrival time kept changing and we waited an hour from ordering

got the order wrong again. Double cheeseburger missing.

I was missing a drink and you didn’t refund me ?? Not good enough at all

Arrived a lot later than initially indicated. Food was cold and ice cream had melted.

The delivery time on my order was changed 5 or 6 times. when it arrived it was stone cold

Absolute joke, said 10-25 minutes delivery time when I ordered - it actually took over an hour. It Said my ‘order was being delivered’ - and then the tracker didn’t move from the restaurant for 40 minutes. And then the tracker stopped again in a road near me for over 10 minutes. Everything stone cold when it finally arrived.

An hour & a half wait, no updates until I looked through the App and, I’m presuming, some algorithm kicked in, then found my courier doing another drop - understandable if they’ve already been waiting for the store to prepare multiple orders while other customers orders deteriorate. Food was cold, m/shake warm, items missing. I won’t presume to know busy periods & I’m sure it’s a fast paced environment, subject to staff shortages, but it was a Weds at 6.30. Only positive was the polite Courier.

yet again the same delivery driver has given is the wrong order even with giving the code over. livid.

Driver obviously accepted multiple orders and waited for all of them to be made to deliver. My order was ready at 20:13 and was delivered around 40 minutes later completely cold despite the restaurant being only around 10 minutes away by car.

Food was only just wam,but at least it wasn’t stone cold like last time.

Got my order wrong and gave me a vegan burger instead of a quarter pounder

Delivery time changed constantly,from 10-25 mins then 30-45, ended up arriving an hour after ordered. Food arrived cold. Not impressed.

I waited over an hour for my order only to receive cold food melted ice smoothies and missing food and drink. Really angry an disappointed

Took over an hour to be delivered and was stone cold, also the courier called me to come down and collect rather than delivering to my door, it was only when I said I can’t because I’m disabled he delivered it.

Food was freezing cold. Order said it would be delivered by 8pm but was delivered at 8:30pm. Not happy!

it must have been busy at the restaurant as my food was cold.

food was sodden with coffee from the drinks bag both bags were dropped off outside my door broken and wet with Jo drink left in the cup and my food inedible absolutely ridiculous

took an hour half of it missing freezing cold

Food cold and ice cream had melted

Few items were missing from the order. But I’m not Complaining. Just disappointed.

My food was cold drinks had been spilled I emailed about a refund and still haven’t heard anything back ! Really not happy as I always Oder from just eat !

was over an hour from when I placed my order had items missing freezing cold

food cold and unappetizing, straight into the bin. Don't know where the courier went on the way here as tracking signal lost.

Food arrived cold and we received the wrong order.

waited an hour and a half food cold and ice cream melted

chips not cooked, food COLD not even warm. Wendy's a lot further away and always hot. Last time for me

Took over 45 mins to prepare 2 milkshakes and 2 flurries. The time kept changing. There were no straws for the milkshakes (for the second time)

forgot straws, dips, burger was upside down and poorly constructed, everything was cold

I asked for a plan double cheeseburger but it had the crap it so threw the burger away not happy at all

Always seems to have technical issues and staff are overwhelmed with how busy it is. Not fond of how food is consistently coming out missing or incorrect. Yes we will still pop in here after a shopping trip but we go in with low expectations and it's less of a treat and more of something to fill a hunger hole

food was cold ice cream completely melted no spoons for mcflurries

drink was spilt in bag only half a coke left and no sauce which was ordered

I didn't even get my order and it was saying that it is delivered.

5 pound delivery for a 8 pound purchase is disgusting. it was late and they forgot the straw. I won't be using just eat anymore the delivery price increase is a joke

App wasn’t helpful with trying to cancel or help us when the estimate delivery just kept getting longer or longer. We couldn’t cancel because was already at the process which said preparing order

Order took an hour. Turned up cold. 6 nuggets ordered only 4 came. Not happy at all

I never received my order and the delivery man was rude

The delivery time listed for the restaurant was 10-25 minutes, ended up taking over an hour and the food was stone cold when it arrived

Took over an hour, food stone cold

Food took over an hr. The driver was at the place for ages. Food was stone cold.

food was cold little or no salad and sauce, buns where nurnt

Order was missing items and the food was cold

Had to wait quite a time think concentrating on Deliveroo although we sat outside and ordered on the app. Chips were coldish too, not our best

it was stone cold and half of one of the drinks where spilt

Extremely slow service. Still taking delivery orders when they clearly can't cope. Place was a complete mess. Also setting all food as being ready collect 15 minutes before it was just so their awful service isn't logged.

order was over an hour late, the mcflurry had melted & the strawberry milkshake was chocolate & I'm allergic to chocolate

Waited quite a while for our food as we were told the fries took some time to cook, unfortunately the burgers had been assembled some 5 minutes or so before the fries were ready therefore piping hot fries but cold burgers.

The driver told me no one like coming to my address as they can’t another job from here so I get cold food , makes me feel like a job number not a customer!! , also my order was ready to collect by the courier for ages.

Awful food, cold food, warm drinks? The Big Mac burgers were black, had no lettuce and no sauce? They forgot two fries, we had no sauce and no straws for the warm flat drinks! Easily the worst McDonald’s I’ve ever had

Food was disappointing and took them a long time to prepare. Not worth it. I won’t be ordering from here again.

Completely the wrong order and it was my children’s dinner and they were hungry completely unsatisfied

Missing chocolate brownie which I paid £2.49 for. Requested a refund to be told not eligible even though I paid for it and did not receive the brownie.

2 Large Chips missing from order. Not worth contacting due to time required.

Good come missing half the items, squashed to the point they’re inedible.

Food was cold driver was at restaurant for ages - tried to cancel and did not give option

Cold food and half the coke missing

Delivery was slow, missing food and what did arrive was cold

Food was hot when it came. Toilets available and plenty of parking

Food cold, no straws for milkshakes

Very slow, need separate area and team for delivery drivers to pick up from. Manager blanked me when complaining about wait.

I recieved a diet coke instead of normal and the happy meal I ordered was the cheeseburger, but I recieved a nugget one.

Dips missing from nuggets and apple pies missing ridiculous! A refund doesn’t suffice I ordered them items because we wanted to eat them! Left hungry with a part meal!

food took an hour and 25 minutes to arrive and everything was cold even the ice in the drinks had melted

Everything was stone cold! When you pay for a service you expect at least half decent food

I paid for delivery yet my food was cold when delivered and late …. It would’ve been quicker to drive to Ocean Retail Park to collect - what’s the point of Just Eat if it doesn’t do what you expect, or pay for

Bag was so wet it split on living room floor food Wet inedible refund!!!

Not happy at all, I ordered dinner for my son and myself at around 6.30pm, after waiting nearly an hour his burgers where missing so had to order more burgers for him after an hour of waiting we finally got our order only for it to b stone cold.

Driver was at the restaurant for over 30 minutes, whether he collected other orders at the same time if not I don’t know. Food stone cold when it got here.

It took way too long to be delivered 1 hour and 35 minutes

Worst order ever. No dips with the cold and rubbery mcnuggets. The large fries were less than half full, may aswell have ordered small portions. The drink was leaking out of the bottom of the bag as the delivery person walked it up my garden path, so less than half full by the time got to drink it. There wasnt a top on the big mac, and whole thing completely thrown together. They wouldnt get away with this in the restaurant, but apparently it's ok for delivery. The entire order was cold.

It's what you would expect from a McDonald's

driver came with half of the food, only 2 drinks even with the receipt on bag stating 4 drinks. then refused to take the food back

completely the wrong order so now have no food

Absolute disgrace. Well over an hour late, turned up freezing cold, and the driver didn’t knock the door and left the food on the floor. The food was inedible when it turned up, and thrown straight into the bin.

I dont want a refund on dips but what am i supposed to dip my nuggets and chips in? Its a joke!! Every time!!

No straws for drinks and no sauces which where ordered

everything delivered hot and on time

Pancakes came with no syrup so nothing to even put on the cold pancakes waste of time useless

Order took longer than expected and when delivered, drink was squashed and leaking.

Food was as expected, Delivery Partner was excellent.

This McDonald never deliver an order correctly

order was stone cold. I was notified that order was on its way, on the tracking system I saw them go way out of my area, then go back to macdonald's with my order.

completely wrong order delivered to us, couldn't getnhold of store or anything. won't be ordering again

Just missing the dips we ordered for the nuggets

This delivery came hot, which seems to be a challenge ordinarily. Lovely breakfast.

you have 1 job, put food in a bag and send it. why would I want chips and no burger with my meal? no straws for drinks. pay for sauces and dint send. chips cold and soggy. suck ya mum

All the drinks were missing. Every time we order it gets messed up. Absolute shambles

Fairly messy but quick (ish) service

Missing a pancake meal. Plus asked for bacon roll got a McMuffin. So two of my children unable to eat!

over an hour wait and half the order is missing