McDonald's in Portsmouth

chips were cold, burgers Luke warm, no straw for coke. disappointing for what it cost.

Food took nearly 2 hours to arrive and stone cold not acceptable

all the chips were cold and out of the five dips order we recieved none of them

Didn’t even get the food. Cheers

there is no drinks, the burger looks like it's been driven over and is pancake flat. there is no sauce, no napkins,poor. The delivery guy was nice and on time.

food was cold and missing items!

Awful. Food was so cold you couldn’t eat it, suspect this was due to it being sat in a delivery bag for over an hour. Total waste of money.

chips were freezing cold but rest of food was okay

They kept changing the time and I waiting over an hour. It come and all the chips were cold. Delivery man was really nice tho.

food okay,delivery driver was great..

Pre ordered to be here at 1730 was nearly 20 mins late and food was cold

No spoons and no syrup for the porridge disappointed

yet again McDonald's cant seem to get the order correct this seems this is a persistent thing can't think last time order was correct

Driver took multiple orders taking our order an extra 15 minutes away must’ve picked another order up as was stationary in Fratton for 15 minutes resulting in a 45 minute delay and the entire order being freezing cold and ice cream melted. Will not be using just eat again as other delivery services have better and more respectful drivers

took to long and was cold when it arrived.

Really friendly, professional courier

Two items missing from order, cold chips and delivery 15 minutes later than initially stated.

Arrived freezing cold, like its been sat on the desk for 45 minutes. Didn't eat chips as they were soggy and not even salted so left them. The cheese melts were Rock hard and also cold! the chicken nuggets were soggy as well as the chicken tenders. Overall, a pretty abysmal meal! won't be ordering from here again.

medium fries was missing from my medium meal and the drink was spilt inside the bag due to poor handling during delivery so really annoyed and upset as food was for my 9 year old son. very very poor and an upset and hungry 9 year old. Mcdonalds poor and delivery poor. NOT HAPPY

Coffee cold Everything was cold Very disappointing 👎

Waited an hour for food which arrived cold and inedible it went straight in the bin! Not impressed.

Useless... Missing items every time

food was freezing cold and took too long

food stone cold & offered £1.62 refund !!!! joke

The Big Tasty that was part of my order did not arrive. It is not on the receipt from Mc Donalds but still charged here and the money taken by you for it from my bank. Please correct this mistake.

took 20 minutes to get food and just waited in the drive through. the member of staff was unhelpful and useless

We only had drinks. I used the ladies bathroom no soap reported to staff and still not replenished when I left. Doors to bathroom and outer doors dirty. Tables not wiped other customer asked for hers to be cleaned and ended up using baby wipes.

absolutely abysmal service. we waited two hours for our food to come from a McDonald's 10 minutes away. when the food finally arrived it was stone cold, items missing, driver blaming the restaurant and restaurant blaming the driver. I will not be using again.

Driver said he couldn’t find my house even when on the phone with him, when he eventually got to me food was stone cold

Food was cold and missing dips ordered.

It was like hour half late and the food was cold

Food was cold chips was like eating boiled potatoes there was no salt was vile couldn’t even eat it and they left all the dips I ordered waste of time money won’t go back to this location.

Food was cold, no straws, no tomato sauce and no napkins! Very disappointing!!

Wrong sauce sent, missing burgers missing terrys chocolate orange bake my onmy option is a refund but i want the food sent that i paid and waited nearly 50 minutes for! My partner has now had to drive there and order it himself so we actually get the

The delivery driver was very helpful. the drink had spilt all over the order and it was cold.

Food was cold and needed to be reheated. The drinks were spilt.

Polite and professional delivery driver would recommend

Burger all apart everything chucked in not even put the bun on properly all food was cold not one bit warm.

chips and burger were cold, banana milkshake half full and was runny

Ordered this and it came 1hour 40 min Late stone cold absolutely inedible

Me and my work colleagues come to this branch three times a week for lunch today we turned up as normal ordered our food separately then went to counter to pick up our food was faced with the manager Jamie accusing my colleague of stealing food once was presented with the receipt he then proceeded to justify his actions without apology we all are very disappointed with the manager would not recommend anybody to go to this branch on his watch

Was supposed to be delivered at 18:50 didn’t turn up until 19:50. Had happy meals on there for my 5 & 6 year old, so shouldn’t be eating at 8pm as that is their bedtime. Also was missing Big Mac burger from the Big Mac meal and all the food was cold . I want a full refund or will be deleting my app and never using just eat again. Very disappointed as it cost nearly £35

food was freezing cold when it came to us, the food was made at 8 and arrived at 8:45, which meant it was sat there for 45 minutes and left to go cold. not pleasant, milkshakes and mc flurry’s were ruined also.

Waited over 1.5 hours only to dry cold food and incorrect fries

Part of order was missing and Just Eat would not compensate. Will no longer use just eat. This is not the first time I have not been compensated for a delivery that had items missing.

Food was cold as it arrived later than estimated.

Freezing cold drinks spilled missing chips and burgers!!!!

Food was stone could. The driver was polite though

Ordered a meal with 2 milkshakes to be delivered and was given 1 large coke instead. Receipt on the bag was correct but packaged wrong

Pretty sure my food was cooked Ina fridge. I’ve had ice cream warmer

My order was never delivered. Just eats fault, not McDonald's.

Awful service from both just eat and McDonald’s

Food and drink cold. Long wait.

Freezing cold everything food bag was open and burger box open

I'll never understand how hard it is to put food listed on a screen in a bag.....

Missing several items, this was the reason i stopped using this branch but had no choice this evening and the same issues exist

all order delivered on time and hot

My food was stone cold and took an extra half an hour to arrive so it was unedible as it was like cold cardboard, had to be thrown away and just eat wouldn’t even refund me. Awful

It's mc Donald's, you can't go wrong with the golden arches. Unless you order and it arrives late and cold! This was not my experience, rolled up to the drive through window and was eating within 7 minutes. The bliss.

Absolutely shocking from McDonald’s, missed out a wrap, phoned them and they said get a refund through just eat and won’t send out the order. Disgraceful

Food was cold. Delivery time kept changing. Food was also poorly presented. Wrong sauce sent. Won’t bother ordering again

Ordered 2 meals, asked countless times for BBQ sauces, they kept forgetting, asked for straws for our drinks; forgot them as well, eventually they said they put the straws and sauces in the bag, got home and to no surprise still no sauces. Nuggets looked like they’d been battered by an angry vegetarian. drinks were meant to have ice, to no surprise there wasn’t. Ordered Mcflurry with caramel sauce; they put chocolate instead. couldn’t even taste any salt on my chips. in short i made my order as clear and specific as i could, returned multiple times to correct the order that was given to me after driving off numerous times.

Food wasn’t even warm it was cold

The food was cold and the wrong item was delivered.I’m just waiting to see if I’m refunded.

Chips are stone cold burger is cold and wrong ordered a double quarter pounder got a normal qauter pounder Fanta is heart to be a medium and got half a cup this is not in I order from you most weeks nothing normally this bad

It came quite late at 8:45 and I ordered a hour before that overall the food quality is amazing and I would definetly order again

Driver picked up the food, then went to another restaurant, picked up food and dropped off that order (way out of range from my food delivery!) then delivered my over over 15 mins late. Food freezing cold.

When the delivery person arrived (on an escooter) the deinks we had ordered had spilled all in his delivery bag and had soaked through the paper bags that the food was in therefore non perishable and no drinks! Disappointed children!

food was prepared very late, and the driver was yelling over the speaker phone and didn't say a word to me and i am unable to revoke my tip.

drink was spilt everywhere all over the ice-creams food was hour late and cold

no straw for milk shake, food cold

Was delivered a normal Big Mac not double ???

It was 10 minutes late and the food was freezing cold.

Bag opened and items missing!!!

Kept putting delivery time back (every 5 minutes) was due 17.10 arrived 17.30 but for a hungry child

absolutely awful! missing items and food was cold

Yet again missing items from the order.

Order arrived cold, missing cheese bites which were £3, wasted £20 including delivery for cold food

Cola was spilt all over my forecourt and basically handed an empty cup with the attitude of what do you want me to do about it also food wasn’t hot

third time getting no straws or dips which was difficult for kidsnto drink milkshakes and left nuggets and selects feeling dry to eat

Missing ordered items that I have paid for.

Waited over 1 hour for delivery, tried calling restaurant 3 times with now answer. Food arrived stone cold. Chicken share box was missing!!!! The main thing was missing 🤯🤯🤯 and the Big Mac had no cheese inside!! Terrible experience. Really hoping just eat will be refunding

The food was less then warm. Even the hot chocolate was just aboyt warm!!

My order was missing an item and no straws for the milkshakes. Other than that it was fine .

Not even willing to give 1 star. Order took 2 HOURS to be processed and delivered! Food was freezing cold when it arrived. No straws for drinks either

delivery driver was amazing !! food hot !! excellent xxx

1hr and 40 mins and it was cold? No straws for milkshakes and no sauce for chicken Nuggets This is not acceptable

Waited 1 hour 55 minutes for food. No way to cancel as didn't want to be charged.

Given totally the wrong order. Not for the 1st time have the wonderful McDonalds have screwed up!

wrong order, had to wait 45 mins, disappointing

food was cold and wrong. driver was fine

Missing items from my delivery both bags were open when delivered food was also stone cold

Coldest cooked meal I’ve ever eaten. Even the ice melted in my drink by it got to mine no straws chips all emptied in the bottom of the bag. Worst McDonalds I’ve ever eaten

Hot chocolate arrived practically empty as it had spilt in the bag on the way to us. Have pictures of this too.

food was cold, hash brown was stone cold, egg had shell in it.

Took over a hour to be delivered food turned up cold the time said 11.30 then kept going back and back didn’t turn up until 12.15 all food cold

My order was easy to order and pay for. The delivery was quick. The only problem was that no straw’s were included as should have been !

Couldn’t have got the order more wrong! Both items were incorrect only thing that was right was the drinks!

Didn't get a straw, no jam for the muffin. The food was cold. The sausage patty was hard and overcooked

ordered mini oreo mcflurry, was sent large and it had melted over bag. ordered ketchup dip which wasn't sent and food was stone cold.