McDonald's in Dover

constantly missing items from my order and very unhelpful when trying to rectify the issue

Standard McDonald's with a drive through and fuel station. Easy access. Small car park

Love McDonald's, reasonably priced meals, and do a proper large milkshake, where other cafes etc don't.

A very lovely manager served us this morning!

Staff are nice but they don’t check what they put in your drive thru order. Large chips half empty even when checking the paper bag and a missing double cheeseburger

Always food missing from order. Telling cars to park up when there are no free bays - Absolute chaos. Do not recommend this branch.

As good as any McDonald's regarding the food, and the staff are nice, but I wouldn't eat in as there's very rarely an available parking space and when you're sat down it's either really cold in the winter, or the sun is blinding you in the summer.

This is one of the busiest McDonald’s as it is situated on the A2 main trunk road into Dover. The drive thru is very slow because of how busy it is.

Over my last 5 orders they have made some kind of mistake every time, giving wrong dips, making burgers wrong, forgetting items, inaccurate amount of certain things, staff being unwilling to help and blaming missing items on who delivered it overall the workers are incompetent and almost never got an order right

Food is nice take 5-10 on average to get food delivered

Nothing ever works. And I always get the wrong order.

Waited 20 minutes for our order and then they got it wrong.

Typical McDonald's but usefully placed just before Dover ferry terminal.

probly the worst staffed mcdonald’s in Kent always cold not a nice place to eat

Been here a few time and the drink level keep beeing filled under the limit. They just add more ice to get round it.

You can always rely on McDonalds. You always know what you're getting, no matter where you are

If you get home from here and you have the whole order you've PAYED for its an absolute miracle

I do not recommend this place, After eating a chicken wrap(28.12.2024 5:45pm), my children vomited next day

Terrible customer service, the staff are so rude! Rubbish place to eat!

It's McDonald's, but with a terrible parking layout. Food and service was decent though.

Top services from these guys. Highly recommend.

Staff awful especially manager he is rude and unhelpful dosent manage staff or follow health and safety regulations.

Just recieved food after 65mins waiting time?? I did not know they are doing frozen food,too???? When from????????? Absolutely unacceptable ,ordered food for kids ,late night recieved completely whole order cold food

Very clean, go upstairs nice and chillled Very surprised This one's okay

Not very fast, location for drive through is awful, right near busy roundabout on way to port so lots of lorrys etc. on the same site as petrol station so just very busy. Delivery drivers block entrance and exit. Better if you are on foot really

I had orders missing hamburgers for the past couple of times. The first time, a very gentle guy solved the issue for us. However, this second time the experience has been completely different. We were given a phone number to contact but no one was picking it up and we ended up with no burger and no solutions from McDonald's. Would not recommend... At least not through the app...

Was absolutely disgusted the order delivery was cold it was that cold the mc flurry was melted and half a cup off coke

It's not great for a franchise. Usually, have the menu isn't available, or is it cold.

Took my grandchildren they loved it would go there again

Food taste good. However, they have made a few errors with my orders as I have been ordering with them for over 5 years now. Its either a missing tropicana or sauces. Happens in drive through so Most times I dont bother going back as its not worth the hassle.

Waited 15 minutes for food when I told a server the reply I got was AWESOME !!! Needless to say I spoke to management I won’t be going there again DISGUSTING Attitude 😡😡😡😡

Didn’t serve properly, food was packed not properly hash brown was in tone of not fresh oil

I tried the McRib. Not as tasty as I thought it would be

Probably the friendliest and polite staff of any McDonalds I've ever visited. 😏👌🏽

This small McDonald's is very busy crappy parking and can be a nightmare to get in and out of and because its busy my coffee is always cold

Very bad service and food was very cold and taste of shit cold was like dish water and got hole order wrong never using this place again.

I ordered 6 chicken nuggets a plain hamburger and you gave me 4 chicken nuggets and not a plain hamburger it’s awful and I only got a 2 pound refund this place sucks you guys didn’t even give me a straw how should I drink my Coke now absolutely useless well done for making me starve

The burgers are hot.. Very good before boarding the Ferry

I bought mozzarella cheese bites and it tastes like it was spoiled and smells really bad.

You are expected to order on touch screen...not very good for people who are not tech savvy

Its ok, the service is quite slow, and the drive through and parking has a poor design, meaning you have to wait in the drive through area to gain access to parking area Food us ok, but fries are constantly undercooked, could be done a little longer

Although there was a problem with the water supply (which resulted in no fizzy drinks and coffees available and the toilets being closed), the food was great (maybe the best BigMac ever) and the service was second to none.

Since the refurb, it all seems squashed,

Has gone more and more into a state that makes you feel dirty on leaving.

During my recent visit to the establishment, I utilised the drive-through service and opted for the £5 meal deal, which offers a choice between a cheeseburger or a saver menu chicken burger, accompanied by four nuggets, medium fries, and a beverage. The staff demonstrated commendable patience as I deliberated over my beverage selection, as my initial choice was no longer available on the menu. Expressing my preference for a cold, non-carbonated beverage, I was advised by the staff to consider a milkshake, albeit with an additional charge, which I found acceptable. The meal deal, priced at £5.80, including the milkshake surcharge, represented excellent value for money. However, the quantity of food proved to be excessive for my appetite. The staff's helpfulness was commendable. One minor issue arose with the fries, which were not freshly prepared and lacked optimal quality. This observation may be attributed to the relatively quiet period during my visit. The young lady at the order and pay window displayed a cooperative attitude, while the gentleman who handed over the food promptly fulfilled my request for additional straws. However, after completing my meal, I discovered no serviettes had been included in the bag. In summary, my experience at the establishment was generally satisfactory, and I would recommend it as a suitable option for a quick meal. However, I will be reserving such visits for occasions when accompanied by my grandchildren or children.

Standard Mcdonald with friendly staff

Parking is a nightmare here. Food the same old stuff

More of a dig at McDonald's in general. After getting back from Tenerife last week it really shows you just how poor our McDonald's are in the UK. Nowhere near as clean, wait times seems to be ever increasing (probably to do with the just eat/deliveroo etc) and the menu is just shocking compared to other countries. They're junk food I know, but we really get a bad deal with McDonald's menu in the UK.

Never ever get the right order, burgers with old salad, cold, no effort at all in preparation and they don't even give a crap if your standing there waiting at the counter watching them talk and swear, and argue, I volunteered in my son's school, with kids in year 3 that had better decorum, then the some of the stuff

15 mins to wait for our breakfast order today. Staff all serving themselves before customers and when the food did finally come out, it was all cold. Awful service and nearly caused us to miss our ferry.

Came at about 00.30 and they were closed. Had to seat in the car and wait.

The food was warm but acceptable, and the service was slow, but due to being very busy at 6pm. Parking was a complete shambles as not enough parking facilities, drivers going through the drive-through and having to pull over to wait for their order, nowhere for them to park and wait so congestion building up, the management team had to come out and assist people trying to park. This is an ongoing issue as just outside macdonaulds, there is plenty room but at risk of a parking fine. Overall the visit was 3 stars which is a fare score. Will visit again but not during peak time.

It's a McDonald's so you know what you're going to get. So when you need a quick food pitstop and you're travelling through it's not a bad option. This one has probably the smallest car park that I've seen at a McDonald's, so we decided to use the drive-thru which was straight forward enough. There were three of us so we each paid separately at the hatch and by the time that we arrived at the next one our three meals were ready. The three staff, on ordering, paying and collecting were all polite and friendly enough. So not a bad McDonald's experience although I can't imagine what they do when it's busy with such a small car park 🤷🏻‍♂️. Level 9 Google reviewer; 1,000 plus reviews with nearly 2 million views and over 12,000 photos with over 55 million views and still going strong 💪. Check out my other reviews 🌟 🌟 🌟 🌟 🌟.

Ordered tonight at 11:08 first delivery driver dropped them the second one sat at the beach for 2 hours while we waiting on our food then suddenly cancelled our food!! After waiting two hours!!!!

Just stopped for a quick bite, put order in, but it took ages to come and when it did arrive the burgers were warm, the fries had dark spots and were also warm, don't think l will go back. Had to stop off for the grand children, service was a lot quicker and the food was hot, good to see the changes.

Absolutely useless, made countless orders and had something missing everytime, you then try and call up to rectify the problem and all it does is ring through..... how difficult can it be to tick off a list and put the items in the bag 🤯 let alone the machines crashing or having a hissy fit when you try and use your rewards then crashing on the last step. I then tried asking for the machine to be reset as was using code and was told they couldn't so lost out on £50+ worth of points, let alone I couldn't sign out so if I end up loosing all my points because someone's jumped on it will not be impressed. Will be taking this up with higher up because I've easily lost out on over a couple £100 through mess ups let alone you'll be waiting 45 minutes which is concerning with the title "fast food" 😂

Really messy place, asked manager to clean our really messy table with respone- not a problem , 10 min later no action , after food been served someone coming in a min - 10 min later no action again , just when food nearly finished member of staff wanted to clean table . Joke

This place is always way too busy. Parking is atrocious and there are always queues to get in. No matter what they try with the road layout/parking it just doesn't work and they never seem to be able to get our order ready at the drive through meaning we have to park up 🙄

Probably one of the best McDonald's I've been to, primarily from the friendliness of the staff who were well mannered and friendly. The food was good and seemed fresh too

As always parking up to eat inside is a nightmare here. They need to get the landowner to offer more parking spaces as this would decrease traffic at the roundabout too.

It’s just chaos nowadays. No smiles, crazy wait times and crazy wait times. On the plus side by the time you get your milkshake it’s thawed out a bit, and you can always be entertained by watching the delivery drivers fight while you wait. Toilets closed today and no hot chocolate, which is a change from the ice cream machine not working.

Hot fries nice wraps and great staff especially Warrick.

Whilst I understand this is a busy McDonalds and the parking space is very much limited, i am sure it can be managed better. And as always, like every McD, if you go to a collection bay it takes at least 20mins for your fast food to be brought as they ALWAYS seem to prioritise the drive thru customers [which is unfair]

Always busy, had to wait for food, chips were cold

They are universally similar. I recommend customising your order so it is freshly made, not sitting in the hot lights for x minutes! Also you need more ketchup/mustard/mayo, s the burgers are very dry!

Disgusting! Would have given no stars if possible. Visited 01/09/24 @ 03.00 hours. Self ordering board not accepting contactless. Other customers with the same problem. Had to wait 20 minutes for food. Not many customers in the place. Absolutely filthy restaurant. So unhygenic. No paper napkins. Bin overflowing & rubbish all on the area where sauces are to be got out of the pump. Seating tables dirty . Bins overflowing. All packaging left on tables due to the bin situation. The toilets were disgustingly dirty. No toilet paper. Blocked toilet These can not have been checked for hours. Finally the food…just average. This establishment needs to definitely improve.

Missed items on order. Happens more often than not.

You know what your going for. I find it hard to rate, it's mcdonalds..... it's the same if you were in Scotland, Australia or Bratislava....

Can't comment on the atmosphere as we went through the drive thru. Fast and efficient. Friendly and cheerful. The food was piping hot. The only thing was the parking around the store. People stop where ever, you can't tell whether they are parked, waiting to go back out onto the road or waiting for an order.

NIGHTMARE DRIVE THROUGH! Nowhere to park. Told to double park while waiting for food. Awkward with drivers. Total nightmare caused by MCDonalds bad management!

They just put kids to work at night shift and they don’t do anything I waited more than 40 minutes in the car par just to get my order

Shocking wait for breakfast today. Took longer to wait for 3 sausages and egg mcmuffins than it did to get through passport control, and it's the summer holiday! Staff need to wake up and get on with serving.

Ordered via just eat waited 40 mins just for them to cancel the order absolutely terrible way to treat customers and shows the laziness of staff there avoid if you can

Bunch of muppets work here. You pay for sauce they don't provide it then u have to call uber for the sauce when the muppets haven't included In your order.

Double big Mac was dry like eating cardboard, couldn't taste banana in milk shake and far to creamy looked like vanilla as not any tinge of yellow, changed it but still the same, very disappointed and over £20 at least apple 🍏 pie was still good

Staff and food where great but was waiting a while to get food. Couldn't park and go in as everyone waiting for their food from the drivethru take the spaces

Missing items in my order, also the drinks wasn't filled 0,5 it was less in both cups. Nit happy at all. The service in the MD is going down so quickly

Despite this being a 24hr McDonalds, we were waiting for a ferry to Calais and it was not open at 7am Monday morning!!!

No sauce in wrap :( went through drive through

Absolutely discussing... Hygienic absolutely 0. My daughter just screaming she get bug on food.... McDonald's fast food ... Even bugs include...

So over priced now. Not a quick cheap option these days. Whitfield one is a nightmare, no where to park if you want to eat in. Always and I mean always check your order as 7 times out 10 they get it wrong or there are items missing! On the plus side the staff are polite and friendly.

Food was fine but the car park is ridiculous, it's basically non existent, the service was so slow for nuggets and a cheeseburger, no where to sit, I'll give it a miss next time I'm passing

Really fast service and friendly staff, can be hard to get a space to park though, and as the two drive through conjoin into one to get to the desk it can hold up the line a lot. Other than that nothing to ever complain about.

One of the nicest Mcdonald’s in this area recommended.

On the four most recent visits, I've had one problem after another with this site, not to mention the chips are always soggy and cold. First time the system was down so unable to purchase any food. On the second occasion, they ran out of fries although there were trolleys full being delivered left sat outside. Third occasion, a piece of the ice cream machine was broken so unable to sell Mcflurry's on a hot day. Fourth occasion, after trying for weeks to have the new Milkybar Mcflurry which is always out of stock, I was told I could have one, then when they checked what other ice creams they had for me they realised it was still out of stock. So I ordered and paid for two Munchies ones instead, and whilst waiting for it at the window, I was told the machine was down for a hot clean. Why did it take till the third person to realise that?! I had to park up and get a refund. Hopefully the site in town gets the go ahead and this one ends up closing down. I don't particularly like McDonald's, but on the rare occasions I've tried to use it I've had nothing but disappointment

Waited for food 30mins+ even though the screen had 4 orders in prep, the staff don’t seem to have any sense of urgency or anything and ignores when attempting to approach

This place is terrible. However/whenever order, and I unfortunately do have to order, the food is cold, poorly constructed, and always missing items or incorrect. McDonald's isn't quality, I know... McDonald's isn't "Real food"... I know... But seriously, you know what you should expect, especially as it still costs money! This place is so bad, I have to say something. I want the management team to deal with the persistent, consistent inaccuracies and poor quality food that they are literally chucking into a bag and hoping for the best. Honestly, it's just the pits. If I was able to choose any other place, I would. It's abysmal.

Busy spot with limited parking. When I visited on a Friday evening, the self-service menu screen was not issuing receipts. I notified a staff member, but unfortunately, they didn't seem bothered. To wrap it all off, the external bins were overflowing

It takes an ages to get a food here.

I don’t mind this McDonald’s but it just seems everytime you go through the drive thru for the most simplest items, they still make you ‘park up’ and wait.

Has to be the worst McDonald’s ever, they can not ever bag up a whole order correctly, service is always slow for the amount of staff the always have on shift honestly not worth your money or time, shame I had no choice to even give them the one star

You know exactly what to expect. It was very fast despite being busy.

Lovely 4 burger big M chips hot great service 😋

No table tents available to get food delivered to table, very slow service.

I waited 15 minutes for my order

Staff not very helpful and no vegan options except for fries. I asked for the ingredients in a vegetarian burger and was handed a printed table with all food served in the restaurant. Overall poor show.

Okay it's a McDonald's you don't expect 5 star quality however every single time I have ordered on the app I'm always given the wrong order. Pull up to the paying with okay that's £8.65, well I paid on the app? Oh one minute! Three people later and 6 minutes blocking the drive thru I finally get my order. The chips were stone cold and burger so incredibly dry. Received an extra drink and instead of a small milkshake a large one but hey their own mistake so I'll take it! Won't ever be returning to this one hope the one opening in Dover soon is better this one is dismal in every way

A female worker was rude and shouted at us that we can do it ourselves and go in to get tap water just because we asked for 1 more tap water and then she yelled do it yourself even tho your not meant to act like that as I am a fellow employee of McDonald’s . 😡 then we went in and I said to her calmly why did you shout and she proceeded to laugh and give us all dirty looks as we was waiting for the water, then we was standing around and another worker shouts get out maybe they had a bad day but that’s not my problem they’re McFattys

Very helpful assistant kindly got some extra milk for my wife

Don't ever feel the need to review mcdonalds, unless it's extremely bad or good. This was the latter! The place was so busy but we were starving and expected the worst. It was one of the nicest mcdonalds we've ever had. Everything fresh, hot and put together right, served quick.