KFC Dover - Honey Wood Retail Park in Dover

Well what can I say the chicken was dry and tough food on the tables bins over flowing and staff that didn't even know how to smile let alone say hello good morning how can I help u nothing

Very fast service. High marks 💪

Very dirty floors had to ask for a table to be cleared and wiped

We ordered a BONELESS box. They sent us thighs. We called them and explained they was SO RUDE. Laughed down the phone said they didnt care and they wasnt going to send the correct food to us and that it wasnt their problem. Also refused to allow us to speak with a supervisor or boss.

Wrong order sent, so when you call them they laugh at you and refuse to send correct order plus refuse to let you speak to the manager. Disgusting behaviour!!

Excellent service friendly staff

To expensive need to be more cheaper plus you need to sell more chicken on the bones

The food was burnt, salty and generally had to be thrown away - a tragedy

I didn’t receive my order. My phone was dead so I didn’t have the code. The man said he doesn’t care about my refund.

I visited this KFC on Saturday evening, the food was what I would expect from KFC, the professionalism of the supervisor was not. I am absolutely disgusted at the way the supervisor was shouting at one member of staff. The member of staff was obviously new as he was saying he did not know how to do a specific role, this only appeared to anger the supervisor who then continued to shout at the member of staff. The supervisor kept shouting ‘you need to be quicker because you don’t know what you are doing’. I asked the cashier if this is normal and they replied ‘Yes, he shouts at everyone like this’. This must be so humiliating for the staff member, being shouted at in front of the customers and the other staff. Do you actually train your staff? Maybe if the member of staff knew what to do then he would be quicker!! Regardless of this, I am shocked at the lack of respect KFC managers have for its workers. Your management team clearly need to be re-trained on how they speak to their staff. Reading through other peoples reviews of this restaurant on google, reveals a similar picture to my experience, several people have commented on the rudeness of your managers. Sort it out!!!

I did not receive it so thank you for taking my money

Food was cold, missed items and took an hour to be delivered

Very good service, as always. Well done to those involved. Thank you.

I ordered my food. That was not delivered for 2 HOURS. After claiming it would be 20 mins. The food was cold, soggy, and overall disgusting, it was a Wednesday evening therefore not a busy weekend where longer time would be expected. This is POOR

Cold, unable to eat, inaccurate delivery updates

Good food, delivered half an hour late! Not good!

Took 45 mins for my order to arrive and when it did the drink was missing and it wasn't very hot. Looking at the tracker and it suggested the courier was at the restaurant for ages. I'm guessing my food was sat on the side for ages while he waited for various orders. Refund request submitted but I'm not holding out any hope.

The food was cold. plus some of the order was missing.

Food was ok - please give the delivery person a wage rise , maybe that’ll put a smile on his face , miserable git

It's a KFC! What more can I say than is was as expected

Thought I’d give the big brand a go to see how it compares to my regular place but I won’t be doing that again. Chip portions are tiny, chicken bits must’ve come off a spring chicken and that signature recipe really isn’t all that. You’re much better off going to Metros if you’re a food lover, you get much more for what you’re paying there.

Food was very nearly cold. Luke warm at best

Food was ok, just more happy nothing was missing from the order

Was waiting at the gate for approximately 40 minutes. Not worth the wait and money as the food was not warm when i got it.

I have to warm me up in the microwave

took over an hour and arrived cold, drinks turned up warm. Would have said items were made when ordered but no driver forcing hour while our food waited on the side.

EXTREMELY FAST like for real I order and then 4min later I got it. Truely a relatable one ! Good job !

Delivery was great and food was cooked perfectly

The worst KFC I have ever had part of order missing, fries cold and chicken very dry, a shame as it used to be good

Staff was friendly. We had burgers just to find out been issues with parking ticket just exceeding 20 minutes. Went with kids and wanted to have some time together and this is what we get

Turned up 30 mins later then I said originally was absolutely cold not even warm and to top it off there was the two pieces of chicken missing not happy at all

the food was cold .not even Luke warm .really cold I had to reheat it

Good service time and excellent quality from KFC Whitfield. Delivery on time by a friendly driver. Thank you.

Appalling service, delivery was missing items and was told by the delivery driver to speak to the branch, when I spoke to the “manager” he was rude and aggressive telling me it’s not his problem that my order was missing items and he was unwilling to do anything to rectify.

Gorgeous fresh chicken n chips every time love kfc'

Food was good and delivery good 👍

we had someone else's order delivered to us.

don't bother ordering from these they can't count to save there lives I order 10pc chicken and only got 6pc food was cold to don't waste you money tryed Calling they don't pick up either

Was very cold when I got it had to put it in the microwave and one of the spicy chicken chillie bites had been bitten in half will not be eating KFC again that’s for sure

Absolutely shocking. You need to look at how bad your delivery drivers treat customers food that we spend our hard earned money on. I work very long hours and the last thing I need is for the packaging to break losing all my food on the floor.

fantastic. food delicious, crispy and juicy chicken

The meal as cold and delivery time was put back 15 minutes while in transit over a 15 minute journey not going to order again

would be good if you actually received all the items you order!!!! useless

Very impressed and very pleased very polite delivery people thank you

we was meant to receive a free side of popcorn chicken but we didn't get it

Didn’t give me my garlic maygo dip, so yeah no not happy

Three mini fillets burgers were missing. Frequently parts of the order are missing

They were really quick with the food, the food is gorgeous and very filling, they couldn’t give me an item from my order but they called me and told me. They replaced my item with what I asked with no extra charge, this was amazing, most places don’t call you to tell you these things, never mind replacing it! These people do excellent food and have brilliant service 😊

Unfortunately for me my order was cold on arrival and the chicken was greasy.

Not happy, delivery took over an hour and instead of the staff making it when the driver was actually reading and waiting they let my food sit, soggy and stale tasting food and was all cold

Delivery was very quick and on time, so surprised it was stone cold. Disappointing

load of rubbish in a bun,one piece of lettuce, completely soaked in sauce . horrible meal .

This order took agessss to arrive and when it got here my whole meal was cold and there was no drink

Waited 2 hours for delivery and food was ice cold like it had been sat on the side for hours

food was hot @ it arrived a few minutes early polite delivery driver

Very enjoyable meal. good delivery time and a friendly driver.

Took ages to get here and all the food was COLD!

overall is okay, but have missing food

changed my delivery time from 15-30 minutes to 1 hour kept saying preparing food so I thought it would be hot but when delivered it was cold . won't be ordering again

Very friendly driver excellent service

Delivery driver was great but was missing items from the kfc which is always the way. We only got this because it’s the anniversary of an important event today and the person chose this.

food was freezing as he done another delivery before ours, was missing 2 pieces of chicken

Went to wash hands in gents bathroom after eating. Unfortunately no soap in both containers, and the hand dryer was out of action?

Very quick table service and tasty food.

missing half of the meal! what a joke

both the meals were cold dissapointed wont order from there again

Cold food arrived, changed BBQ sauce and it’s got a huge spice kick now.

Food wasn’t delivered. Have submitted a refund request.

Order never arrived never ordering again from KFC. Just under £30 spent want a full refund. Never had a problem before but now they have lost a customer for good.

Missing burger which hasnt been sorted yet

very disappointed with the portion of chips, 8 chips

Food was cold. Waited an hour for delivery. Packaging wasnt in a foil bag to retain heat. It was just in a paper bag.

The worng order delivered and the driver wouldnt take it back

20-12-2024. Used the drive thru, and they gave us the wrong food again. Never answer the phone. This place is a joke and gives other KFC a bad name.

Arrived at wrong gate. food lukewarm to cold

Had to wait 1.5 hours. Food was so cold. I had to walk up the road to find the driver. Awful service.

Said I won’t be in to get my order as i had a family emergency

Food is the same in any of their places. What I didn't like was making you use the screens to order and not at the till. For people who want to pay cash it may be an issue.

amazing service so quick. Food warm and tasty. Just what a saturday night requires.

hot food sitting on cold drink.

the man that delivered my food was so sweet

Easy web site to use and friendly delivery staff.

My food was cold for the amount I paid I do expect it to be edible. Disappointed

Food arrived warm because delivery driver could not find our address despite pin pointing where we live

The beans had dripped all over my chicken

delivery was good BUT order wasn't right we was missing our sweet chilli chicken bite and was given a sweet chilli sauce?

Food was cold delivery driver must of picked up other orders aswell as was stopped on the tracker at a different address for 20mins with our food aswell

Food cold ans about 45? Minutes late.

The food arrived cold! We were extremely disappointed as this has never happened before from KFC. We were not able to eat the meal. Such a shame.

The manager on duty was very rude and unhelpful his manner in front of children was not awful The tablets were extremely dirty. The lady's toilet were so dirty were unusable. The place needed a good clean.

Not many chips, burgers were just thrown together and it wasn't that warm.

this is flipping ridiculous this is the 2nd time I've ordered a boneless banquet and they have gone ahead and scamed me first time I ordered it I got give 3 wings instead of fillets and now they have gone ahead and only gave me one mini filet out of 3 that is included in the boneless banquet I can't believe this keeps happening the amount I'm seeing on only two box meals is ridiculous and the fact they think that they can do that with no explanation is down right ironic

Order hasn’t delivered and it says it’s delivered

all of the food was cold, had an item missing, ordered the meal at half 4 and didn’t come until 2 hours later, there was no stick for my corn on the cob, no napkins, and my drink was warm.

Always arrives cold can you not do anything about it??????

Nice good good quality lovely finger licking good 👍

We waited over an hour gor our food. When it arrived it was lukewarm at best...no pleased eith the service at all this time round x

Very enjoyable meal. Delivered on time and by friendly courier.

Food was stone cold, map he done 2 deliveries before mine forign jokers

Really disappointing, ordered lunch for myself and completed my order at 13:53 and it turned up at 15:30, cold and missing items. The delivery driver was shocking, he didn’t know where he was, had trouble with his phone and was so slow handing the food over. After all this, I had to heat up the food I got given up which was frustrating. After all we order a takeaway for a reason.