McDonald's in Shepway

Great food. Pointed out Ketchup dispenser was empty but it wasn't filled. Provided with sachets instead. Will go again.

As per another comment, been in folkstone for a few months and between maccas and spoons it has saved my degrading mental state. Only gripe is they took the tripple cheese burger off the saver menu

Cheriton McDonald's is an absolute oasis in the barren wasteland that is this town! Walking in feels like stepping into a culinary paradise, where the golden arches shine brighter than the sun itself. The staff are not just friendly; they're practically culinary wizards, conjuring up your order with a smile that could light up the darkest corners of Cheriton. The place is so clean you could practically eat off the floor—though I wouldn't recommend it, given the state of the town around it! The food? Oh, it's a symphony of flavors that dances on your taste buds, a stark contrast to the monotony of life in Folkestone. Whether you're diving into a Big Mac or savoring a McFlurry, every bite feels like a celebration. If you find yourself stuck in this dreary town, do yourself a favor and treat your taste buds to the magic of Cheriton McDonald's! I would’ve thrown myself off the overhead bridge down the road into an oncoming Southern high speed train if it wasn’t for this Maccies ❤️

I've been stuck in this hell hole of a town called Folkstone for work from New Zealand for the past three months and this maccas is the one saving grace that has bailed me out consistently after many other sub par meals. Great service and food always fresh

Missing items of food, had to re-order and wait another 45 minutes so someone could have a meal. Yet another service and delivery charge paid and a potential 7 day wait for a refund

Quick service and good portion of fries. Breakfast isn't bad either

I received my order after I had to make a phone call to McDonald's themselves it took over an hour and I'm only a 5 minute drive away my chips came cold and stail and I received a big tasty instead of a big Mac so very disappointed

food was very cold, ice cream was melted, most of the ice had melted too. not very goodb

burger luke warm ,chips cold .rubbish

U have not received my food I’ve spent my last £28 I want my food please

food was stone cold and made with 0 care.

Conveniently located just off the motorway.

Good quality McDonald's food, very slow service. Atmosphere feels very rushed when eating in

My meal and drink and extra hash brown are missing!!

Complete wrong order delivered

Driver was very rude didn’t come to the door park half the road for us to get the food and was the phone chatting

Received mean and there was egg shell in my burger!

order was short yet again of a meal and now have 1 person with no food

once again order was short of items. one happy meal missing from order and this seems to be a regular occurrence with this restaurant. not a good thing for the McDonald's chain

Stone cold again!! Won’t be using again happens to often!! Supposed to be a treat for the family turns into late cold food at an extra cost !!

It's fast food. It's not the most thrilling thing to eat, but you know what to expect and it fills a hole - which is probably why you went in the first place. Be adventurous and try something you don't normally go for on their menu. 👍🏻

First time it’s been warm!! Thank you to whoever delivered it!!!

Worse McDonald's I've ever been in, awful communication on the tills gave me half my order then sent me to a separate waiting area to wait for the rest of it. None of the cups have lids on them and there's a massive walk to your seating area which is up a double flight of stairs which ultimately leads to lots of people spilling their drinks all over the stairs (massive accident waiting to happen). Toilets are filthy and only one cubicle to cover probably the largest McDonald's I've ever been in. Burgers where burnt and dry and chips cold due to the extra wait for the second half of my order. This McDonald's has no redeeming features, don't go

Delivery was great and fast can’t fault that. Now the food we ordered was awful it was cold the chicken tasted off my kids left all of it. The burger had been sat for quite some time so wasn't great and the fries tasted stale.

Missing items spoilt the order

Always forgets the bacon in my wrap, must have had 75% without the bacon, it’s just upsetting at this point. But overall is nice and clean compared to other McDonalds. Kind workers too and lovely atmosphere, it’s much quieter than the other ones in Folkestone - never struggle to find a parking spot and always a table available with no overwhelming noise. I recommend the chicken and bacon wrap but double check the bacons there before you leave.

Great. Fast hot delivery⭐️⭐️⭐️⭐️⭐️

Built a couple of years ago this is a very well run restaurant. It has become our McDonald's of choice. Staff are very friendly and helpful. Managers are mostly friendly and efficient. Food it hot and normally served fairly quickly unless it is exceptionally busy. On the whole the restaurant is kept very clean.

I was served an outstanding coffee. Service with smile. The restrooms were clean and well maintained. One of the best McDonald's that I've been to.

Very simple, very nice and the food stayed warm.

there was only 1 bun while we order mc spicy!!

Food was cold and dry/chewy. Didn’t get everything that we ordered and I don’t know what they do to their fizzy drinks but they don’t taste right at all.

Hot and tastey.......will use this branch again !

yet again item missing and had to reorder just one item.

sent wrong products paid for 2 triple cheeseburgers received 2 double cheeseburgers

Nice food for me but baby portions for my mate. McDonald’s are DEFINITELY cutting back on sizes

Cold and no straws for milkshakes

missed out parts of my order, ruined my experience

Thanks padam aachyu for Quick delivery.. from dost gautam

I really like visiting this McDonald's nice staff good food 😋 xxx

Always missing food Always cold Shocking service

cold and stale. HOW it is fast food and cooked to order surely. why did it taste like it was made hours ago and sat out.

An absolute favourite of mine.

received wrong delivery - macdonalds refused to give refund - no reply from just eat, unbelievably bad service

No milkshakes this time, has happened on different occasions.. and I'm not sure but the diet coke does not taste right - almost medicinal

Very busy staff working well food served quick

Hslf my mcrispy deluxe is missing

Food was cold especially the chips, had to re heat before eating

Clean and tidy. Very helpful staff. Perfect before a trip on the tunnel!

Missing food and cold I am fed up with this

Drive through is always busy, I tend to order by going in, it's quicker! Food is put together alot better than some of the fast food places I have been to, including other McDonald's.

Why is our food always cold when we get McDonald's?

Never arrived byt was shown as delivered at 1044

When the food arrived, it was barely warm which isn't very appealing with burgers, chicken and chips. the only good thing was the cold drink was actually cold.

Bang on time can’t fault that but test again food stone cold !!! Do you leave it on the counter for delivery drivers to collect resulting in cold food this is more than 3 times now

When my food came it was very cold

One Coke Zero missing from our order

The food was good and served quickly. serving staff were really helpful and friendly

I ordered my food at 11:15am it didn’t get to me till about 12:30pm, the time kept changing so much and getting later and later, also when I phoned to see what was going on, it took me 4 attempts until I finally got through. The worst experience I’ve ever had with just eat/Mcdonalds. :(

delivery driver is rude and stopped me shutting my door.

Completely wrong order! Said it was the driver at fault but it wasn’t. The receipt on the bag was my order but what was inside the bag wasn’t! They then could do nothing about it as I ordered through just eat so had a very upset 3 year old!

The food was all cold not happy

Latte or cappuccino coffee is very nice. The location of the restaurant itself is next to the river. Romance.

I ordered a hot latte the peel back you drink from was open and there wasn’t much coffee in the drink

Meal was lukewarm. Milkshake was good.

I ordered chocolate milkshake and got banana, I hate this flavour and bananas do not agree with me plus it had melted. it happened a while back but was vanilla flavour. Again no dip when requested. other than these things normally the food is good and order is followed.

Often wonder whether staff members wear velcro shoes as laces might be too complicated.. how hard is it to read a screen and put said items in a bag...

Today was on time but the last order didn't even turn up

when ordering JUST EAT need to send the notes so that the order is right as the order was wrong and cold

Useless service. The traffic was held up for at least 20 min. We were told to sit in the car park provided to wait for the food, after 30 mins it arrives cold. And some of the order was missing.

mcdonalds didn't put some bits of order in!

Missing all the chips from the order including the kids happy meals

Came in today for a breakfast and got 2x breakfast deals, got overcharged by £1.50, went back around the drive thru and said how we didn’t want a large and wanted a medium, and the Twix latte tasted horrible. The manager Diane said she was going to change the drink but I asked for a hot chocolate instead. When pulled up at the bay, Diane came out with the hot chocolate and said that I was overcharged by 60p and went okayyyy and walked off. We didn’t want to stand there arguing while our food and drink was getting cold so we called up instead. We spoke to Diane on the phone and she hang up the phone on us. Not only this manager probably has no maths GCSEs Diane has no customer service skills.

Half a big mac turned up 🤦🏻‍♀️ chips also cold. Had plenty of orders before and all been fine , not sure what happened this evening!

Excellent. Perfect every time. Thank you.

The delivery driver was really nice and she was really nice to talk to

The fries were stale, they had obviously been sat in the fry well for ages. The fries and mozzarella sticks tasted of fish, frier oil needs changing more regularly.

food was cold and some missing the driver got lost 😕

Food was cold and fries were below optimal portion size

Food was cold and soggy cold chips tasted not cooked sent wrong flavour milkshake mozzarella dippers were hard and tasted like they had been sat there all day

Arrived on time and was what I ordered Not particularly hot but wasn’t expecting it to be Would have happily tipped the delivery lady who was very polite but having already paid £3.99 for delivery felt that was enough

My order turned up in good time but all the dips were missing the banana shake was just froth, as for the burgers they were the worst excuse I have ever seen from McDonald’s.

Missing dips that i was charged for

Wrong food delivered. Have to wait 5 plus days for refund. Very disappointed.

delivery was yet again short of a meal. how can this keep happening and how hard is it to ensure there is 4 meals in a bag before leaving the restaurant

Ordered a coke and I got given a oasis

Food is usually great but the chips are often cold and the coke always tastes weird. Like it's been mixed with Fanta or not had the syrup changed.

Wrong order delivered yet again and McDonald’s don’t take any responsibility for it so won’t do anything about it even though they obviously give the driver the wrong order

Good Restaurant. Busy at times with no seats available. Especially at weekends. Some people leave trays full of rubbish on vacant tables or by the recycling counter which is not good. This should be discouraged.

majority of the drink was spilt.

Food never turned up driver called and said couldn’t find my address , then marked my order as delivered. Tried calling driver back and he disconnected his phone !!

bbq sauce was missing from the order

my order was mixed up with someone else order?

Thank you, our order turned up hot and not missing anything! 😁 even remembered sugar for our coffee

the food was cold and ice cream almost runny

this is the worst one in Folkestone

delivery turned up and was nearly given 2 other people's orders. had to wait while he went back to get mine. and ended up getting 9 chicken nuggets instead of selects. very disappointed

The food was so cold we had to microwave it

Great little climbing frame for the kids.

Nice and hot still when delivered