McDonald's in Shepway

This is the third time no toys just empty box was sent in happy meal . My child was disappointed this time too .

Not happy as all food was cold when it arrived so couldn’t even eat it as it was that cold. Very disappointed as was looking forward to it.

cold food again asked for double cheese burger no cheese no pickles only ketchup I got double cheese burger with cheese not good

I tried ordering free item when spending over 15.00. it would not allow me too. not happy

All the food was cold, my drink was forgotten, the McFlurrys were melted. Awful

delivery driver was brilliant. I'd stupidly put the wrong address and he delivered to the correct address and was so polite and understanding

chips over salted, burgers cold and wrong drinks

No issues, just didn't have any straws for our milkshakes

Drink was all over the ice creams and they was wrong ones to

The dips was missing but the rest ok

Items missing only happy meal and sharer and can’t even get it right

food cold when delivered and chips was half portions

ordered kids meal and it won't even put in the order.

food cold but delivered quickly

Didn’t get no milk with my tea

all good but yet again the ketchup was missing. why put it on the list and we have to pay for it and it's always forgotten!!!

specific ingredients removed on order but not completed.

could be hotter the burger was a bit warm

Cold food. Missing items ! Where’s my chips ! Got chip refund, still hungry. Useless

Very hot and arrival time is perfect..

Terrible service food missing a mcspicy with no bottom part of the bun embarrassing

food was cold there was hardly many chips certainly not what I paid for Philly cheese had grisle

Completely workg order it’s somone else’s order and it’s cold and not the right things

ordered large strawberry lemonade got a small one

Not much to say as it is a McDonald's but their prices have gone through the roof. Good food, good service and clean restaurant, unfortunately ruined by extortionate pricing.

Delivery time kept on on jumping up and down 22 mins 14 mins 19 mins on way ec food arrived cold not happy.

seriously ridiculous! second order tonight due to items missing. second time all 3 large drinks all leaked in bag with a massive hole in it then got it into the house and the Lids fell off causing drinks to go everywhere!!

Cold food milkshakes were lovely

A very quick service with the app. Also, both the burger and the fries were piping hot!

The food was cold and it was a mess and one of the bags nearly ripped because the drinks spilled

meal was fine but the classic coca cola does not taste like coca cola it taste wring

Missing bits again from order, i know not delivery companies fault as McDonald's pack it

Majority of the staff are very friendly and helpful. Food is usually hot and if not they'll change it. Definitely our McDonald's of choice. Added bonus when Stitch made an appearance. The kids loved him...so did I. Would suggest that if using the app and a voucher go up to the counter to order. Much easier and staff are always happy to help.

It’s McDonalds you know what you are getting it fills a hole nothing special

Delivery man was really friendly 11/10

the food was very cold, in fact the drinks were warmer. we will not be ordering again ever

Ordered from here lastnight. The burgers didn’t look right and I should have followed my instincts. Because myself and my son woke up in the middle of the night being sick.

Food was hot, no salt or Ketchup provided though

Nice McDonald's. Drive through. Good food. Fair price.

The food ordered was missing, guys always check your food when delivered before giving any pin. This McDonald did not want accept that one item was missing when delivered. I gave the pin without opening the delivery bag...ckeck first..food cold

Asked for bbq sauce didn’t get any

I only received one Big Mac … not Impressed

no straws for the two milkshakes......attention to detail needs to improve

Lovely service from a pretty courier

This McDonald’s is the best I have ever been to I did not know that McDonald’s done hot food before coming here burger was well presented not falling out everywhere chips crispy hot tasted great even the coffee was hot people were friendly service was fast and spot on outstanding 👏👏

Had 7 chicken nuggets missing when payed for them and a double cheeseburger that part of a family bundle was not included in the delivery either ?!?!?!

Food was not as hot as we would like

by the time it got here it was cold

Ordered a happy meal for my child, got the fries and toy and drink, no nuggets though, useless!

Mcflurry melted and cheeseburgers cold

The food I received was late and cold not just a little but fully cold

Freezing cold,couldn't eat it.

I live in cheriton not 3 mins away by car from them,they send my order to sandgate 1st rather than the closes one 1st unbelievable will not use them again as I had to microwave my food it was that cold,,fuming I'm going bk to park farm at least they know what they are doing!!! Contact support and got told tuff luck! Because I excepted the food at the door 🤦🤦🤦 morons the lot of them

Food wasn’t cooked ended up very unwell for the last week

it's a typical McDonald's, staff are always friendly, the restaurant is kept clean

Few mins early, but then, we just live a mile away. Food is tasty and hot. My shake is also yum. The delivery driver was very lovely and nice, and she followed my door instructions perfectly! Thanks.

Half my food was missing. Please refund

friendly driver, delivered on time... doing a 12hr shift, so very welcome!

Sadly the staff smoke outside flicking their fag butts on the paving by the bike rack, making cyclists walk past their smoke and spit on the floor without a care in the world. Sadly this gives a grim insight into their poor standards inside. Give them a smoking area and a gag bin. It’s not hard.

Get completely wrong order. Ordered happy meal cheeseburger and got nuggets and no toy, one very upset child so won’t be back for a while.

The place is clean and staff are pleasant, food is hot and tastes fresh

Very clean and plenty of parking but McDonalds is getting too expensive for me.

Forgot the sauces to my McNugget share box. Plain McNuggets aren’t nice

Never turned up but said delivered unsure how without the code 🤷

We were given a mis-order and Mollie went above and beyond to resolve the issue efficiently.

order was over 45 minutes, and food was cold and squashed in packaging.

Gautham was polite and very good

asked for extra cheese on my double cheeseburger and got no cheese at all

Order was cold. Left most of it!

3 times more salt on the chips then usual,never had this in my life. Can you guys read the order?? "No salt"??? Or you need some qualifications to cook the fries and read orders? Ridiculous

Thank you! Great delivery man! Super friendly! You must be tired but still smiling. Thank you 😊

Delivery driver delivered to the wrong house in the wrong road, luckily he was directed to my road but he still couldn't find me until I came out of my house into the street, please update your maps

There was a coffee missing on the order

Use this McDonald's frequently as a an order and bring to car. Seems to take longer to receive an order than other places and very rearly include serviettes in the bag an never included any sauces which is fine but they never have any on them even though they are usually wearing a pocketed pinafore. Just seems a small improvement that takes the customer service experience to a higher level. Which many other of these types of establishments attain as standard. 🤔

food was cold had to warm up in microwave

Delivered on time. A little cold and the sprite was spilt but ok.

Great food. Pointed out Ketchup dispenser was empty but it wasn't filled. Provided with sachets instead. Will go again.

Driver polite and delivered on time

Everything Stone cold run drinks

Cheriton McDonald's is an absolute oasis in the barren wasteland that is this town! Walking in feels like stepping into a culinary paradise, where the golden arches shine brighter than the sun itself. The staff are not just friendly; they're practically culinary wizards, conjuring up your order with a smile that could light up the darkest corners of Cheriton. The place is so clean you could practically eat off the floor—though I wouldn't recommend it, given the state of the town around it! The food? Oh, it's a symphony of flavors that dances on your taste buds, a stark contrast to the monotony of life in Folkestone. Whether you're diving into a Big Mac or savoring a McFlurry, every bite feels like a celebration. If you find yourself stuck in this dreary town, do yourself a favor and treat your taste buds to the magic of Cheriton McDonald's! I would’ve thrown myself off the overhead bridge down the road into an oncoming Southern high speed train if it wasn’t for this Maccies ❤️

As per another comment, been in folkstone for a few months and between maccas and spoons it has saved my degrading mental state. Only gripe is they took the tripple cheese burger off the saver menu

I've been stuck in this hell hole of a town called Folkstone for work from New Zealand for the past three months and this maccas is the one saving grace that has bailed me out consistently after many other sub par meals. Great service and food always fresh

COMPLETELY wrong order, open the bag and it’s not even my food. Not a single item in the bag is my order. The only item that actually correct is the large Fanta. I want a refund as I haven’t received what I ordered.

Quick service and good portion of fries. Breakfast isn't bad either

I received my order after I had to make a phone call to McDonald's themselves it took over an hour and I'm only a 5 minute drive away my chips came cold and stail and I received a big tasty instead of a big Mac so very disappointed

Missing items of food, had to re-order and wait another 45 minutes so someone could have a meal. Yet another service and delivery charge paid and a potential 7 day wait for a refund

burger luke warm ,chips cold .rubbish

U have not received my food I’ve spent my last £28 I want my food please

food was very cold, ice cream was melted, most of the ice had melted too. not very goodb

food was stone cold and made with 0 care.

Conveniently located just off the motorway.

Good quality McDonald's food, very slow service. Atmosphere feels very rushed when eating in

My meal and drink and extra hash brown are missing!!

Complete wrong order delivered

Driver was very rude didn’t come to the door park half the road for us to get the food and was the phone chatting

Received mean and there was egg shell in my burger!

order was short yet again of a meal and now have 1 person with no food

once again order was short of items. one happy meal missing from order and this seems to be a regular occurrence with this restaurant. not a good thing for the McDonald's chain

It's fast food. It's not the most thrilling thing to eat, but you know what to expect and it fills a hole - which is probably why you went in the first place. Be adventurous and try something you don't normally go for on their menu. 👍🏻

First time it’s been warm!! Thank you to whoever delivered it!!!