Asda Cafe in Shepway

So convenient but one item was missing, frustrating but still good value

Ordered from Asda it said 50% off selected items. I selected those items and added those to my basket but I was charged double very disappointed very upset about this.

Everything I ordered was in stock and arrived promptly.

The problem was not the courier. He was left waiting at the store for a very long time. The store took an unnecessarily long time to prepare the small order.

Delivery meant to be 19.20pm???? Still not here!!!! Wouldnt of ordered if it want in time!!! Has happened repeatedly

Once again i didn't receive all of my order 3 items and still couldn't get it right .The item not delivered is my dinner tonight i can't afford to replace it how can you get 3 items wrong unbelievable

pizza missing on my order what do I do first time using delivaroo

Lovely delivery person. Delivery was just missing one item and had one substitution I wasn't aware of.

Ordered 3 packs of burgers and only received 2!?! Numerous times orders have been missing items?? What is so hard at packing all items ordered!

I was told that my.shopping would be delivered from 19.10 but that kept changing and it didnt arrive till 20.42!

I ordered 3 items, only got one, need refund

2 missing items the delivery man was very weird about it , the wine was missing yet he still asked for date of birth even though the item was missing very unhappy

The food is good here and the service is quick. Good portion sizes. Only downside is, the trouble finding a seat as there is not enough seating.

I did not receive the order but says delivered

it did not turn up and I have not received my order

Terrible …. Filthy and only one member of staff Tables not been cleaned and the high chair was filthy Toilets were disgraceful absolutely disgusting

Disappointed on Satday 14/12/24 entered cafe at 1710 after good shop ,saw notice saying No Food , Only T n Coffee, challenged this as 1800 given as time of closing was told No Coffee machine in Cleaning mode only Tea available .2 Asda staff members were seated nearby and supported My complaint to the Lady operator saying 1730 refs should be available to clients .Lady Operator Argued that she had to clean kitchen and could not provide Service , other Staff reiterated to Server she should provide Service till at least 1730 ,alas this was ignored by server so we left thirsty and hungry, but gave thanks to the 2 Store Staff that supported our complaint.We have never been so let down by Asda at Broadstairs or Great Barr or Canterbury, this was our first at Folkestone , shame otherwise a great store with helpful staff on the main floor who helped us progress to all our other requirements male staff and Evie on cash till. Thanks for the opportunity to comment. Chris &Eve W. Deal Kent .

Delivery was on time however as always Missing items from my order! Bacon and rolls missed! Just eat have refused to refund these items!

Didnt recieve chicken or wrap or strawberries

Missing three items wanted a cooked breakfast but the bacon and my drinks didn’t arrive

ordered something that never arrived and was told by driver just to ask for refund on just eat

i ordered 2 pizzas and some beer. only the beer came after nearly 2 hours of waiting.... where is my food please?

This order was never delivered so why I'm seeing it here as delivered at 12.30 is confusing to me. I placed the order not long after 10am and at 12.45 when it had still not been delivered, I contacted just eat who apologised and provided a full refund. I haven't had a great experience ordering via just eat from asda and won't be ordering this way again.

They sent the wrong order driver is bringing it back

Only 3 items were delivered missing most of the order

my drinks were not delivered, just eat are refusing a refund, that's £10 down the drain...

Over an hour late and missing items.

Super annoyed, ordered this around 12:40pm for lunch bits and dinners for my kids and it turns up almost 3 hours late, just kept being pushed and pushed later on the time of delivery with a milk bottle caked in mud and broken and missing some items. this caused us so much stress, would have been less pain for us (me and my partner) who are both disabled to walk around the shops. I want a full refund or something because this was absolutely atrocious!!

Again items missing from Asda order

I dident revive all my itams and also time kept changeing I will never order from head age

Wouldn’t bother coming past 1pm as they never have anything in stock, rude Asian lady behind counter wasn’t helpful letting us know what was available just kept us guessing reading things off the menu. Drinks storage isn’t even plugged in. Place seems so run down and staffs attitude don’t help. This is the second time we’ve been here and won’t be returning again.

Only half my order arrived with no notification so now what? Order again elsewhere I guess.

The ham we ordered was not delivered, Cadburys marvellous creations was not delivered to our address. Customer service great but getting items we ordered that was on the list , not t been delivered is very disappointing , this is down to Asdcolleague

Order didn’t arrive and system just got stuck saying driver at the store. Now showing as delivered but nothing has arrived (two hours after ordering).

Absolutely ridiculous. Ordered and was constantly changing the delivery time. Had to order Mc Donald’s because of how long this was taking.

marked as delivered and i didn't receive it £17 down

took 2 hours to deliver 4 items

They always deliver the wrong orders!

didn't receive my milk wont be buying from just eat anymore

I ordered just 4 things It takes 2 hour finally received but one missing another one is different product

I ordered 3 bottles of Henry Weston’s 660ml ciders and 3 bottles of San Migual 660ml lagers did not receive any of the San Migual lagers!

although not your fault, half my delivery was missing.

Took two arrives to arrive and half missing from order

Loveliest delivery person, brilliant. Funny, chatty and engaging.

It’s getting worse every time there’s items missing

Great produce always, but unreliable! It’s not the first time that there has been items missing from my order..

Order at 1pm finely got delivery 5.50 after 3 different times of delivery times and no pepsi max and chocolate bars for the kids

Only an hour late! And forgot my water and fruit! How thick are these people

First of all i got sent the wrong delivery, i have paid 65 pound and I didnt recieve all of my order.

Order never got delivered to me in spite of providing accurate details on how to find my address.

Arrived 30 minutes late, apples that we actually received were all bruised by other food crushing them, we ordered 2 and only got one. Fresh raspberries were at the bottom of the bag and therefore completely squashed. 8 pack of irn-bru missing & Asda easy peelers missing. Won't be using them again

delivery short by 2 items. happens regularly with asda orders. not good

Backward peiple that dont pack the majority of the £30 you spent. Idiots

hi does anyone else have food go missing when you order grocery from here?

every time I order through just eat I am items missing.

App left me waiting, only increasing in time every minute

rip off. Paid £7.40 more than I would of in store! so just note the prices on the just eat app are more expensive than in store prices.

The estimated arrival kept changing. Eventually it arrived. Over an hour to when it was first estimated. Not impressed.

missing an item, didn't mention it as it was only ham but after another delivery today was missing an item thought it was worth mentioning as it seems to keep happening

The order was an hour later than the time originally stated. When the order arrived a bag must of been missing as there was several items missing from the order. Not a good experience unfortunately.

Keep taking my money and I’m missing lots of items every time!!

Stuff was missing which can’t be helped but felt important to mention. However the driver did not read my instructions and instead waited for ten minutes in the lobby of my building without informing me of his arrival. At which time I went downstairs to check and was blamed for not being clearer. Probably won’t be using this service again.

Missing lots of items and still charged me.

took nearly 3 hours and half the order is missing

My vegan chicken mushroom pie cheese oinion pie 2 rocky Road slices weren't delivered I paid for these that's the last of my money I'd luke refund please the driver was good delivered unsatisfactory

didn't get all I ordered but still charged me for all . fuming

order delivered incomplete, items missing,money taken,no lunch today.

It was Asda caught not the driver , he been waiting for Asda to get the order ready , I use just eat near Al, the time , the reason I'm disabled, and have problems with my mobility , this is not the first time this has happened , it was canccled order , but I'm still waiting for my money to be refunded from that time , and this order I just received is still missing things , it's a bad service that Asda can't get all your orders correct , missing items is constant happening , but when you are relying on the items , this does not help , I await your reply , regards Peter

Missing items including expensive things

Delivery never turned up but was marked as delivered

3rd time this week items midsimg

worst place to order from, order frozen food which was defrosted by the time it got to me, took nearly three hours to get to me

all my orders did not come and I would like my money back

Quarter of the items out of a £70 shop not delivered. Not the first time, it’s pretty much anytime you order online.

second time in a row missing items. not good at all.

Took an hour and a half to arrive and then half of it was missing

u have not deliverd the cigarettes in the order the packet of richnond

Didn’t bother to bring to me, marked as delivered but didn’t turn up

Didn’t arrive.. what a surprise!! Won’t be ordering again as driver doesn’t take it to the right address!

Saying it’s delivered but it hasn’t

half my delivery didn't turn up, with no receipt either. No note or anything to say there were items missing. Considering it was a grocery order for dinner, it was useless really.

Again I had items missing from my order totalling £9.11. This is not the first time, but at least it was my order this time!

ordered 5 items, paid nearly £5 in fees on top. to only receive 2 items. not good at all. will never use this service again.

I’ve have the wrong food but was not delivery drivers fault and explained that’s what the store have him

3 items were missing from my order

I ordered it for 8:50am, arrived at 9:30am - I am now late for work. And 1 item is missing. Terrible service, not happy 👎

Every time I use this service some goods are missing. The odd item I can put up with but today it was vital items that totaled more than £10!! If you going to provide service at least make it efficient!! This is the third and last time I use this service. The only good thing is it arrives when stated.

Nice and polite delivery driver.

no concerns with regards to the delivery aspect, but i’m finding myself having to keep refunding items that are missing from my order.. very inconvenient.

there are a few items again missing,one being puppy food which I needed for his dinner....I don't have the extra money to buy more,so no its not very good at all...there always seems to be at least one to 10 items missing from an order and when you can't get out its not good when you are paying g for the service...

Took two hours for my ONE item to arrive.

i didn't receive all my order i had 2missing items and no refund was given

Absolutely disgusting Terrible customer service stressful so upset with way I was treated just got my shopping was charged twice ordered shopping at 10am now 3.30. Ordered wrong shopping to start with then took back as I said this isn’t my shopping bags if cereal which I didn’t order any wad told faithfully the driver was going to get my shopping and bring it right back very bad service very upsetting and another 35 pound down the worst that there’s no one to help you or talk to

Still waiting for driver to bring my delivery back he delivered wrong shopping I’m disabled and need this asap Cheryl Crumbie 31 Wesleyan close ct203fh

No Riverstone Easy Roll 30g was in the bag and the receipt wasn't there, not impressed.... It was paid for.

order is literally missing the majority of the items. absolute joke!!! nearly 40 quid for like 20 quids worth of stuff!! take the absolute mick.

My order went to someone else, the driver who should have delivered my order told me what happened, I have a picture of his messages for proof. I would like a refund of £50.86 asap please

I didn't get my caburys dairy milk pots of joy apart from thag all good

Hard jars of spreads and jam was on top of the loaf of bread to it’s squished

Order did not get delivered! Very unhappy about this.