Mason + Rye in Newcastle upon Tyne

Too much going on with the prawn baguette, my gosh never had so much tarragon in my life! Overpowering almost left it but I was so hungry! Completely overpowering , which is a shame as the cakes are usually delicious but dry this time!

I popped in for a lovely sandwich and chai latte. I was greeted by the friendly manager who explained the menu to me and I had heard the chain latte was special so I opted for that and an experimental sandwich- prawn and tarragon with a lovely filling. I wasn't disappointed. The chai latte had just the right amount of spice and the sandwich. I was also given a complimentary small cake which had been prepared due to the fact I had arrived later than lunch but earlier than tea. It was a yummy cupcake with cream. All in all a lovely visit to Mason and Rye I'll definitely go back and take a friend or family.

We popped in for lunch whilst out shopping. The service was excellent, especially Stef who served us both times ( we went back for cake and she did not make us queue again) . The staff went out of their way to produce food that my friend with multiple intolerance's could eat. I enjoyed my salad though I think I made a few bad choices in terms or my selection. The chocolate/coffee mousse cake was however one of the best cakes I have ever tasted. Although it was £6.95 ( so a little on the pricey side) I enjoyed every mouthful!

Went yesterday with a gift voucher ordered and had food to be told at the till vohcher could not be accepted as they had new tills felt really embarrassed as food taken from us and told we could use voucher in the Terrace restusrant. So off we went exactly same thing ordered food not half as nice as mason and rye told we couldnt use voucher as it was not mason and Rye. By this time we were doubly embarrassed people in the queue looking at us however amember of staff tried to help and we got some food. What should have been a lovley experience as it was a gift ended up in tears. Did ring Fenwicks to complain spoke to a duty manager from beauty said she would get manager from food hall to contact me nothing so far NOT GOOD ENOUGH FENWICKS WE WON'T BE BACK. M Dunton

Mark was out waiter at Wednesday March 13 in the afternoon. And he was extremely friendly and went the extra mile. Super friendly and made us feel very welcome. Such a guy you want to meet! He made our day,

You have to pick your choice of food to order first then after payment find a seat to settle. Food is brilliant and desserts are delicious 🤤. Great place definitely a must try!

On behalf of my friend Elizabeth (Louisa's daughter), it was a very enjoyable experience, very hardworking team & it was a pleasure meeting all the staff (very friendly) Coffee & cake was to die for. Thank you once again.

Waited 20 mins for eggs on toast. Cafe had 7 customers in. Staff quite rude when asked how long would it be! We come all the time. Never an issue before. The lady manager in blue suit is always lovely.

We ordered a slice of the tiramisu cake but disappointed to find a human hair on the plate (lodged between the cake and the plate). I took the plate of barely half eaten cake back to make them aware of this. No apology given whatsoever. If I were in their position, I’d be horrified that a customer has pointed out a lack of hygiene and would do anything to put things right. Didn’t get the impression they were the least bit bothered if I’m honest. I asked for another slice which, being the last slice on the plate, was half the size of a normal slice. I declined it and asked for a refund.

Do not get the cakes to take away!! I spent £30 on cakes for a special occasion got them home to find the girl who serverd me hadn’t secured the cakes down properly to find them all mashed up in the box once opened.

My wife and I have visited M&R (in Fenwicks Newcastle) for many years and always enjoyed the food and drink we have had. Today 18/12/23 was very poor indeed. My wife had a Ham Baguette which she had had on many previous visits and enjoyed. Today the baguette was smaller than usual, the ham was processed ( all previous visits carved cooked ham was used) and very scarce In the baguette. I had a fruit scone which was not fresh. Finally we had a Brownie which has now been made almost half the size they used to be. It seems like so many other food outlets Profit has taken over from quality which is so very disappointing. I do hope senior management can review these comments and duly consider the reasons why M&R have reduced both high standards and quality Regards PL

Been coming here since early 2019, the cakes always have me running to the food hall anytime I go into Fenwicks. Coming here at Christmas is always a treat, and there’s always a wide range of different and beautiful desserts here that can be enjoyed sat down or taken away. The staff are always lovely too.

Stef and the team were just amazing - a super busy Xmas lunchtime and they smashed it! Food was delish as always!!🤍

We are regulars to the “corner table”, and are delighted to spend our day here, having breakfast… porridge with honey to start… followed by morning coffee, lunch and afternoon tea… The staff are delightful, so friendly and welcoming…especially Stef who manages this great team… and lovely Julie, who always has a chat and a smile. The foods available are s feast for the eyes, and a true treat to the tastebuds… nutritious and delicious! Don’t leave without tasting a patisserie…or two!

Got two cakes sliced cake.and lemon meringue. Service a bit slow. Lady rushed boxing them sadly didn't put the sticker on the box handle for the lemon meringue so it ended up falling onto the floor when box out down as nothing closing the boxes, the way they are made of you don't seal with the sticker they just fall open. Did look nice though sure it would have tasted good

Looks nice but nothing special, some cakes are very expensive and don’t taste nice at all. Tasted better from high street bakery’s. Very slow service.

It's inside Fenwick it's a coffe and cake shop they have some really nice looking cakes it's a little up market it's lively little busy you just order what you want at the counter and then take it to your table it's not really table service just wanna thank them for giving me a class of milk as I didnt fancy anything else Thank you

Was served by a nice member of staff, but so disappointed by the quality of the cakes for the price. £6.50 for a thin slice of cake to takeaway that was sadly quite dry and mostly flavourless. Tasted days old and had better at greggs or from a super market. The 2 stars is solely for the girl who served me

Called in for lunch with something fresh and different on our minds. We shared the butternut squash and chargrilled broccoli salads plus a prawn baguette for a bit of protein. The broccoli was delicious! The others good but at the end of the meal I asked about the ingredients of our favourite salad- not only did the staff seek out the information but chef, Gary, wrote down all I needed and shared the prep method with me! Will be going again. And again!

Where is the customer service! Rude RUDE staff, how do you allow this - premium prices but can’t back it up with your staff. I was shocked and embarrassed when I arrived at 545pm (website for this store states 6pm close) to purchase 12 of your cakes for a dinner party to have a member of your team screech at me that “we’re closed” odd…. Lots of cakes still on display! You’re about to lose a regular customer!

The cake is always delicious but it is too expensive for the size of the slices which are always teeny tiny and is a rip off for £6.

The cake is always delicious but it is too expensive for the size of the slices which are always teeny tiny and is a rip off for £6. They should give out bigger slices!

WAY over priced....wanted a sandwich but were't available till 11'30.... I had 5 min till then, ok I'll wait....and waited and waited...25 min to be exact. Had finished coffee, which was only warm to start with. Had to take away as I could't hang around any longer. Nice friendly staff and nice and clean. Just not quick enough when we're all so busy. Definitely be swerving here next time sorry

Very arrogant service no please or thank you. Man serving and waiting bad attitude

Food was good can’t complain but the staff that was serving us, man in his late 40s was awfully rude.

Always a lovely treat to visit with friends and family when I visit Newcastle. Coffee is good and drinks are well made. Service was good.Friendly and prompt but not rushed.Food all looks amazing whether it's lunch,a snack or coffee and a sweet treat. I rarely...

Lovely selection of pastries and tarts, with great coffee and great service, definitely recommend while hanging around town

Excellent choice of food, very clean environment. Staff are friendly and patrol the floor regularly maintaining the eating area. Service is quick and the food is delicious. Good variety cater for Vegan, Vegetarian and Carnivores. Great selection of cakes.

Food is very nice but the blonde-haired server with glasses has a very rude manner about her. She was talking about me to the guy at the till and was accusing me of pushing in. I know how to queue and asked for my order immediately after the couple ahead of me. There's no way I could have 'jumped in' unless they made a mistake. She was also rude to the couple ahead of me.

First visit but most certainly won't be our last! Food , Restaurant and staff were fab

If you’re looking for the best cake in Newcastle, you should check out this place! I always dine in, and after I’m done, I take some more to go... I can't help it.

This lovely man made my Granddaughter's day extra special. I'm so grateful to you, thank you x

Lovely cakes in mason and rye but the one star is because we noticed a male worker having what looked like an argument with a female member of staff in the glass booth. We couldn't hear what he was saying but he was very animated and aggressive towards the female worker who was standing in the glass booth and looked quite upset. It took away from the happy atmosphere and shouldn't happen in front of customers.

Found in the food hall at Fenwick. Lovely sarnies and cake for brunch with americanos. Tables were quickly cleared and cleaned.

I recently had the pleasure of visiting a cafe in the Hall of Food at Fewick, and I must say, the coffee was excellent. It had a rich, bold flavor and was the perfect pick-me-up on a busy day. However, what sets this cafe apart from others is their focus on desserts. They offer a variety of sweet treats, from classic pastries to artisanal cakes, that pair perfectly with their coffee. I was particularly impressed with the quality and presentation of their desserts. They are made with the finest ingredients and are visually stunning. In addition to their coffee and desserts, the cafe has a lovely atmosphere, making it a great place to relax and enjoy a cup of coffee and a sweet treat. The staff were friendly and welcoming, adding to the overall experience. Overall, I would highly recommend this cafe to anyone looking for a unique coffee and dessert experience. The coffee is top-notch and the desserts are simply divine. Whether you're a fan of classic treats or something a little more adventurous, this cafe has got you covered. So, if you're in the Hall of Food at Fewick, be sure to check it out!

Fab lunch time place ~ lots of great choice with friendly staff. Seating area could be bigger as queues build up during peak times, but don't let that deter!

Chicken and three salads. Chicken fillet had little flavour and was very dry. Rice salad also dry and no flavour, broccoli and almonds salad was good, cauliflower tabouleh was ok. All in all disappointed.

Great coffee in spacious cafe, right in the middle of Fenwick Food Hall. Can't fault it. The service is prompt and food look fresh. We only had coffee this time around, and it was good. Will come back to try food next time.

Amazing food hall, ample food choices. Mason and Rye in particular was the one I tried today. Various dessert choices as well as classic pastries like croissant, pain au chocolat. I got the mandarin orange dessert as well as the croissant. Croissant was flakey, not as buttery as i would want it to be, but still acceptable. Mandarin orange dessert was good as well, just a bit too sweet for my liking. Was expecting it to be citrusy and light, but was a rather "heavy" dessert. Though not the best, I would go back again to try the other desserts.

Initially I wrote a positive review however after my recent experience yesterday I have to knock a couple of stars off, firstly I’ve yet to have a cake there that I’ve been blown away by, I think it’s a case of style over substance! Secondly as we were being served and paying the lady on the till was just chatting to the supervisor the whole time and didn’t even acknowledge us, only to say the price. Usually this wouldn’t bother me but I found it quite rude and coming from a retail/hospitality background myself I would never get away with this in my job. Disappointing!

Initially I wrote a positive review however after my recent experience yesterday I have to knock a couple of stars off, firstly I’ve yet to have a cake there that I’ve been blown away by, I think it’s a case of style over substance! Secondly...

We meet here with friends regularly because it's such a great central location and the prices are fair. That said there are some things that should be improved upon in my opinion; 1. Give bigger pots of tea or drop the price down, hot water...

Serving staff seemed flustered, with lots of shouting out orders. We’d normally have a light meal here, but it’s now so expensive, so settled with drinks only. One skinny latte (barely hot) and one pot of tea.

7th Dec. The mature lady at the till was a delight🌟. However; appalled at the filth, dirty tables and floor. Our plates were wet, so we dried them with a serviette. The table had been cleared... but not cleaned. We then observed several staff chatting amongst themselves, including the supervisor. Busy doing very little whilst the cafe was onlya quarter full of customers. No excuses! Clean it up!

Visited on Wednesday...Great selection of salads...mixed grain bowls sandwiches and cakes ...had thick ham and remoulade in fresh baked crusty baguette and a pot of tea (2 mugs worth ) for under £8..absolutely delicious sandwich and good tea ..lovely atmosphere and friendly staff ..treat yourself ..we will be back !!

I can kindly say that it is a wonderful place to eat desserts, cakes, or savory items. Or a simple coffee/tea, absolutely everything with excellent quality. I highly recommend, pleasant service. accessible to go with children.

First of all the decaf coffee is undrinkable. Like a mug of dishwater. Just because you don’t want caffeine doesn’t mean you don’t want to taste good coffee. Next the lady serving the boxed cakes served a customer then put some strawberry and cream left...

Called into Mason and Rye in Fenwick Newcastle this morning for a coffee before returning home. Sadly for our diets, we saw the most irresistible patisserie and gave in to temptation far too easily! Delightful contemporary, relaxing environment, together with delicious temptations rounded off our...

Called in for brunch. Very disappointing today, disorganised behind the counter. One lady taking orders, one man taking payments, other staff shouting out orders, no wonder there was confusion. We ordered 3 scones, but wanted 2 of them warmed up, you’d think we’d asked for...

Long wait, very little left to eat, no sign of anything being replaced in a hurry, staff not really bothered about that. Tea weak. Won’t hurry back!

Whenever we visit Fenwicks in Newcastle, we call here for coffee and cake. It was lunch time on Tues 14th when we popped in this week. I had one of their gorgeous salads, mixed rice, watermelon with tamarind and hummus with salmon as the protein....

The most amazing food Hall! An amazing array of produce on offer at great prices. I could have bought everything on display to be honest, it all looked amazing!

Our family of four popped in here for quick bite to eat while shopping. We’ve always enjoyed the food here, but a little disappointed today. We’d ordered salami with mozzarella manoucher, but were served ?courgette, artichoke & hummus. When we returned it, we were offered...

A cappuccino is not a white coffee with a bit of froth on top. I can make a better one at home than I was served here. Whenever I travel by train I get a cappuccino at Costa where I've never been served anything but...

Amazing cakes and love toast sandwich but very rude and unfriendly staff, my experience was with a middle aged guy who was very rude, disappoint. Never visited after that

Delicious cupcakes, brownies and sweet treats.

Great coffee shop let down by random seating policy. This is a nice place to get a coffee, with decent food offerings and what are pretty competitive prices (given its inside Fenwick's). Some days it can be busy but it's never chaotic. The one thing they need to work on is their seating policy. Sometimes they guard the seating area and don't let customers sit down until they have been served. Other times it's a free for all. They need to choose one or the other and implement accordingly. Their lack of consistency is the biggest cause of complaints.

Coffee and scones excellent, hubby likes the fruit scone, I like the cheese ones, staff always helpful. Thank you,

Fab meal and the staff were very nice to my grandaughter lovely night out xx

Scrambled eggs swimming in butter, sliding around the plate. My daughter ordered the scrambled eggs on toast, they looked slimey and unappetising. I raised the issue with a female member of staff to which we were told it was cream and that’s how they were...

Come here today for coffee with my mum. Dirty tables No cups Got coffee cake couldn’t taste the coffee in. Couldn’t come again Bad service and experience.

Lush place for breakfast in newcastle, fresh bakes, definitely go early to avoid queues

We found this lovely cafe by chance. We had a coffee and shared an almond croissant. The flat white was very nice but the almond croissant was superb - possibly the benchmark for almond croissants!

Have come hear for years, it is disappointing to see it is going backwards, slow service , poor food quality & where are all of the regular staff. Time to look for somewhere else.

Myself and my very pregnant sister in law went to Mason and Rye after a very mind boggling experience with Prams. BEST DECISION EVER! They were very accommodating and made sure my sister in law was comfortable, asked her if there was anything she couldn’t...

My husband and I visited Mason and Rye last Wednesday and it was delightful! Firstly it was so nice to see that Fenwick are still keeping all customers safe with track and trace. There was a lovely lady on the entrance who filled a form...

Me and my Gran visited, we both had a salad (houmous, green beans, salmon and red rice) which we both enjoyed and it was very filling and tasty. We got a banana and passionfruit dessert which was nice but sweet and a apple and cinnamon...

Very expensive but I enjoyed my food

Sandwich filling changed.Not as good as before! Service was good!

Had tea and cake x lovely staff and best carrot cake I have tasted for a long time x

Greeted by the Captain Covid Karen who somehow turned scanning a QR code into an ordeal of rudeness for ourselves and other guests. When one guest said, very apologetically, ‘Oh sorry, I didn’t see that there.’ Captain Karen said, rudely, ‘They’re everywhere.’ And proceeded to...

Fab place to stop for a great coffee experience...

Great coffee. Great sandwiches. Great desserts. Staff helpful. All round Excellent. Social distancing good.

Located on the bottom floor of Fenwick store, Mason & Rye is a great place to have a coffee and a delicious desert. Although the seating area is not very cosy, the service and quality of food are excellent. One of the best alternatives to Costa, Starbucks & Co. in the city centre.

Everything here is absolutely delicious. Best pastries ever. Highly recommended the raspberry and almond pain au chocolat!

Great coffee, and scones. Cooked breakfast menu gives big choice. Friendly staff, and regular customers

As ever delicious food, excellent service Staff were superb.

Inside Fenwicks store newcastle, get fresh fish from the fish stall excellent , top quality meat counter is the same.

Excellent cakes and friendly staff

I have ordered 2 salted caramel cakes in the past 6 months and honest these cakes are addictive !!!! So delicious

This restaurant is phenomenal. Myself, husband and two adult sons popped in for coffee and patisserie on Friday afternoon and we were blown away by the quality of the cakes, snacks and hot drinks. The staff were exceptional - Rachael was an absolute star -...

Food quality was excellent. We’ve not been to Fenwick’s food hall since the refurb, but it’s impressively done. We’re suckers for patisserie, and the cakes immediately caught our eye. Food was fantastic, we had the homemade mushroom soup, which came with hunks of fresh artisan...

Great food, lovely coffee and friendly, helpful staff

For my first “eat out” after lockdown I chose to have a civilised brunch at Mason & Rye in Fenwicks. I opted for a 3 shot latte (delicious) and poached eggs on sourdough (not good). The eggs were very undercooked, extremely watery and had no...

My friend and I went to Mason and Rye for an early lunch today. we were met by a very friendly efficient lady and were served quickly. our bacon and mushroom sandwich was the best weve had in so long and our cakes were delicious!

Lovely cuppa and raspberry muffin!

Came here to get some cakes for takeaways and the lady serving me dealt with me in a rude manner when I asked if I could get another slice added. Don't know why that would be problematic as the box had plenty of space left....

eight of us called in midday on sat 29th Feb before heading to the whisky fest. lovely coffee, sandwiches and cakes. we've been to Fenwicks many times but never used the cafe's but this time Mason and Rye was very, very good. we shall definitely...

Lovely cafe for coffee and cake after an afternoon of wandering the shops. We had the winter berry tart and the apple caramel tart, coffee and an early grey. The tarts are beautifully presented and just the right portion. Not too sweet, delicious crunchy base and beautiful filling.

took my mum here at Christmas for cake and bubbles. She loved it. The cakes they make on site are just epic. Extra gym required after a visit! lol

Enjoyed lunch here today, excellent service good food

Horrible place food left standing before being served

Nice little restaurant with loads of seating available. Food very nice & drinks good. Pity there is no phone signal or WiFi available.

This café within Fenwick's food hall has a good buzz to it with lovely staff and the food is great. Delicious salads and really tasty sandwiches are served alongside quality coffees and a good range of teas. Make sure you leave room for dessert, Mason & Rye's cakes and patisseries are absolutely heavenly.

He estado en albañil y centeno un par de veces recientemente tanto para el almuerzo como para la tarta. La comida siempre es muy sabrosa, especialmente las ensaladas que tienen muchos sabores diferentes. La última vez que no pudimos terminar todo nuestro pastel y felizmente lo pusieron en una caja para que me lo llevara, lo cual fue genial.

¡Acabo de comer una de las ensaladas más sabrosas que he probado en mi vida! Estaba compuesto de humus de judías, una especie de ensalada de remolacha hervida y una mezcla de lentejas y queso azul y nuez moscada. ¡Todos trabajaron muy bien juntos y cada uno delicioso por derecho propio!¡Todo lo que puedo decir es que todo fue hermoso y recomendaría a Mason y Rye a cualquiera! ¡2 tazas de café para lavar mientras la señora pasea por la tienda y soy un tipo feliz!

Lovely place to have some cake, coffee and a catch up.

Been here a couple of times, quite busy but found a table. Must admit the muffin was pretty average and coffee ok. Thinks it’s a tad expensive.

Waited ages at counter for my coffee, counter behind so messy and disorganised ,two other people waiting for drinks too. Girl serving hot drinks had not one ounce of customer service skills, spent more time talking to work people as they went past than just concentrating on her job. Lady next to me got sloppily handed two hot chocolates the mugs were covered in dripping chocolate. She asked for hot milk and got cold . Lots of staff looking very busy but what is the point in 3 staff plating up sandwiches and cakes when wouldt is one on drinks! be much better having two coffee people doing drinks.

An outwardly ordinary order turned out to be excellent in every way. Very good food, piping hot latte and helpful staff. Very good indeed.