Mason + Rye in Newcastle upon Tyne

We were served by Marc who was top class

Had a lovely meal with friends and the service was excellent, especially Marc 😊

Marc was amazing, very efficient in his job

Excellent at Mason & Rye! Food and coffee is always great and staff are excellent…shout out to Marc, great customer service!

Had a fantastic meal and Marc was fantastic and helped me to my seat as on crutches we be back soon

Just had a great lunch at Mason and Rye. A fantastic choice of salads with a decent glass of wine. The aubergine with pomegranate and chimichurri broccoli were excellent! Good quality coffee to finish. Service is always good here but a big shout out to Marc who we noticed engaged with customers (Inc their young kids) really well, whilst being super efficient at clearing tables in a no nonsense way, dealing with spilled drinks (not his fault) and pre tempting disaster with minimal fuss. We'll be back!!

Great to visit the Mason and Rye provision in Fenwicks Newcastle. Great food and wonderful service from Marc in particular who was first class!

Dean made us a delicious PSL, and the food was also delicious :) we come regularly with family and it won’t be changing anytime soon

Always pop in if I’m visiting in Newcastle RVI as a treat. Staff are friendly and efficient. Cakes are to die for. Best cappucino. Marc the server went above and beyond today to help resolve a minor hiccup, after chatting with him how could I not single him out, friendly courteous and gives amazing hugs , thank you Marc.

Very pleasant assistants and Mark really was excellent in care, friendly cheerful, observant in lots of ways. I have hearing issues so music a tad loud

Marc helped us so much! He even took the time out of his busy afternoon to make sure me and my friend felt really welcome! He’s a massive asset to your team!

I have to say I have used the cafe on many occasions, however today Marc was amazing he helped my daughter to a seat as he saw she was struggling on crutches. Fabulous smile and a great asset. Loved his smiley face thanks Marc you made my visit perfect!

Brilliant place for patisserie/cake and coffee. Absolutely delicious treats and really nice drinks too. It's also a very baby friendly place. Big shout out to Mark- such great service and such a lovely friendly gentleman!

Lovely food. Great service from Marc. We will return. Thank you Sue, Hazel and Rosie

Marc always very friendly and helpful. Good food and a good atmosphere. Joe and Phil

Food was gorgeous, we were served by Marc, he was amazing. Very good customer service. I look forward to returning again.

Popped into Mason and Rye for a quick coffee and bite, and while the coffee was good, the real highlight of our visit was Marc, our server. He was so friendly and welcoming! I had family visiting from the States, and Marc went out of his way to give us some great recommendations on things to do and try while they were here. He really made the whole experience feel relaxed and comfortable. If you're looking for a nice spot to grab some food with excellent service, I’d definitely recommend Mason and Rye!

Had the pleasure of speaking to Marc whilst on the premises with family. What a truly charming individual who made our visit just that little bit special whilst enjoying our coffee and cake.

Amazing coffee Amazing cakes Fabulous atmosphere I was served by Marc and what a lovely person. Thank you

Best place in Newcastle for coffee and cake and best service from Marc!

Delicious food and fabulous service from Marc

Delicious food but more importantly great service. Thank you Marc for looking after us!

Marc was the best! Yummy food & great service, had the aubergine with a flatbread & millionaire bar

Had a great lunch at Mason and Rye. Food was brilliant and service even better, Marc was particularly attentive and made sure it was a 10/10 experience.

Lovely service today from Marc. Very friendly and attentive.

Very nice and luxurious And Marc was very friendly and a good laugh

Lovely food and service - Marc was amazing! Really friendly and couldn’t be more helpful - checking in to make sure everything was all ok.

Thank you Marc for looking after me and my lovely friends today. You are a ray of sunshine. Kind and so helpful. Five star service ⭐⭐⭐⭐⭐

Popped in for a light lunch with a friend and was taken aback by the excellent food and service. Marc served us and was so helpful as my friend is Vegan, nothing was a bother to him, he is a credit to Mason and Rye and so friendly. Will certainly be back and will recommend to my friends.

Marc was absolutely amazing yesterday. Hebelped me so much and was showing fantastic customer service skills. THANK YOU once again. Caz x

Had a lovely lunch at Mason & Rye yesterday. Opted for the Chicken and Avocado Baguette with the roasted Salmon side salad and a pot of tea. All freshly made and really tasty. Great atmosphere and service provided by Marc. Would highly recommend.

Mason and Rye is a gem .. the service from Mark and the rest of the team is excellent…

Used to love popping in here but honestly it’s a nightmare now! Food is always lovely but the staff either don’t know what they’re doing or don’t care. Waited for 15 mins to get our coffees and when we got them they were wrong. Lady in front of me had been waiting longer as they offered to take her stuff to the table and didn’t. Another customer was waiting for her drink and had to ask 3 or 4 times saying it would be cold. Won’t be going back as for the price it’s not worth the hassle

We always love to come here for food . Mark especially makes our trip fantastic he's so lovely and helpful always . Always has a smile on face very approachable.

Great coffee good choice of baked goods especially scone friendly staff

All good apart from the thumping club music in the seating area, which was entirely inappropriate for the lunchtime clientele, whose average age must have been at least 65. Surely something more mellow and chilled would have been more suitable.

Pastries, cakes and salads are very good. High recommend the carrot cake

Visited the take away part for some sweet treats. Cakes look amazing and I got were simply delicious. Service was lovely. Would recommend.

Myself and my partner visited today for a coffee and to feed our 5 week old. We would like to leave this review for Marc, who helped us so much today as we had a mishap with our Daughter. He didn't have to be so helpful and caring but he went the extra mile to make sure we had everything that we needed. Thank you so much. We need more people like Marc!

Agree with the reviewer before me. Gone for years, but it’s changed. Used to offer decent protein component (grilled chicken, salmon or cauliflower cake) with salad selection, now it’s dwindled to just salad - cost cutting that saves them, but it’s now a rip off. Also, the flatbread was awful - hardly any filling, basically bread, with scraped pesto and scantly grated tasteless cheap “mozzarella”. Attitude from a waiter. Won’t be back in a hurry.

Ordered a celebration cake for a family members 50th birthday, the quality of decoration and taste was absolutely incredible. Very easy to order online and upon collection staff were so lovely- could not recommend enough!!! ⭐️⭐️⭐️⭐️⭐️

As ever lovely food served by great staff

We are here at least 4 times a week at our favourite corner table. Coffee is excellent we vary between scones and sourdough bread, both are tasty. Stef Terry and all of the staff are like a second family always there for a chat. I enjoy watching the cakes being made the staff behind scenes do a great job too. The place is always clean as the staff very efficient

If you advertise on here you close at 17:00… and it’s 15:50 on a Sunday and I can’t order a cake slice to takeaway… say you close at 15:50 on Google.

We ordered a flat white and a cappuccino. The cappuccino was fine but the flat white was as hot as lava. It was so bad it blistered my tongue and particularly of lip. Several minutes later once i was able to actually form a sentence I returned the drink to the counter asked for water and advised them of the scalding temperature. The girl who had served me was quite dismissive, offered no apology and asked if I wanted another... er no thanks! There was an older man who was a bit more concerned and did offer an apology. I am not sure why the milk in the flat white was scalding hot but the customer service was luke warm at best! Shame because it's usually okay but they need to better train their staff how n9t to make coffee.

I asked them to change my order as it contains ham and they did it immediately without any extra charge. However, food was not as I expected.

If there is a better carrot cake available to buy in Newcastle I’ve yet to find it after a lot of looking! I always end up comparing to the carrot cake at Mason & Rye in Fenwicks and wishing I’d gone there instead. It’s absolutely delicious, a perfect balance of moist carrot cake and walnuts and a not too sweet cream cheese frosting. So yummy!

Sandwich quality lower than in a gas station

Always guaranteed great food here. First class service from Terri every time. Thank you

10 minute wait for 2 cold soups and a view of cobwebs hanging from the ceiling lights. What a joke. And for those kind of prices? Never again.

We’ve had some great experiences here in the past but today has been a real stinker. Stood in the queue asking for our food felt somewhat like being back at school being served by the dinner nanny’s. We we’re a hassle for them to deal with, the two older women in particular - rude and unhelpful. Food came out, policy has changed and instead of a full piece of salmon, a meagre salmon salad or chicken salad is on the menu with a tiny piece of meat. My salad had a huge corner chunk of lettuce in it, and the rice was still hard. Not good enough.

Very disappointing. Been coming here for years and have always enjoyed a great lunch. Portions have been getting smaller but today was ridiculous, £11.00 for a small salad with “chicken” 3 tiny pieces in reality. Prosciutto flatbread literally bread and a slice of ham. Of course we appreciate the cost of ingredients has increased but management need to rethink the menu it’s not the quality and value Mason & Rye used to deliver consistently.

Too much going on with the prawn baguette, my gosh never had so much tarragon in my life! Overpowering almost left it but I was so hungry! Completely overpowering , which is a shame as the cakes are usually delicious but dry this time!

I popped in for a lovely sandwich and chai latte. I was greeted by the friendly manager who explained the menu to me and I had heard the chain latte was special so I opted for that and an experimental sandwich- prawn and tarragon with a lovely filling. I wasn't disappointed. The chai latte had just the right amount of spice and the sandwich. I was also given a complimentary small cake which had been prepared due to the fact I had arrived later than lunch but earlier than tea. It was a yummy cupcake with cream. All in all a lovely visit to Mason and Rye I'll definitely go back and take a friend or family.

We popped in for lunch whilst out shopping. The service was excellent, especially Stef who served us both times ( we went back for cake and she did not make us queue again) . The staff went out of their way to produce food that my friend with multiple intolerance's could eat. I enjoyed my salad though I think I made a few bad choices in terms or my selection. The chocolate/coffee mousse cake was however one of the best cakes I have ever tasted. Although it was £6.95 ( so a little on the pricey side) I enjoyed every mouthful!

Went yesterday with a gift voucher ordered and had food to be told at the till vohcher could not be accepted as they had new tills felt really embarrassed as food taken from us and told we could use voucher in the Terrace restusrant. So off we went exactly same thing ordered food not half as nice as mason and rye told we couldnt use voucher as it was not mason and Rye. By this time we were doubly embarrassed people in the queue looking at us however amember of staff tried to help and we got some food. What should have been a lovley experience as it was a gift ended up in tears. Did ring Fenwicks to complain spoke to a duty manager from beauty said she would get manager from food hall to contact me nothing so far NOT GOOD ENOUGH FENWICKS WE WON'T BE BACK. M Dunton

Mark was out waiter at Wednesday March 13 in the afternoon. And he was extremely friendly and went the extra mile. Super friendly and made us feel very welcome. Such a guy you want to meet! He made our day,

You have to pick your choice of food to order first then after payment find a seat to settle. Food is brilliant and desserts are delicious 🤤. Great place definitely a must try!

On behalf of my friend Elizabeth (Louisa's daughter), it was a very enjoyable experience, very hardworking team & it was a pleasure meeting all the staff (very friendly) Coffee & cake was to die for. Thank you once again.

Waited 20 mins for eggs on toast. Cafe had 7 customers in. Staff quite rude when asked how long would it be! We come all the time. Never an issue before. The lady manager in blue suit is always lovely.

We ordered a slice of the tiramisu cake but disappointed to find a human hair on the plate (lodged between the cake and the plate). I took the plate of barely half eaten cake back to make them aware of this. No apology given whatsoever. If I were in their position, I’d be horrified that a customer has pointed out a lack of hygiene and would do anything to put things right. Didn’t get the impression they were the least bit bothered if I’m honest. I asked for another slice which, being the last slice on the plate, was half the size of a normal slice. I declined it and asked for a refund.

Do not get the cakes to take away!! I spent £30 on cakes for a special occasion got them home to find the girl who serverd me hadn’t secured the cakes down properly to find them all mashed up in the box once opened.

My wife and I have visited M&R (in Fenwicks Newcastle) for many years and always enjoyed the food and drink we have had. Today 18/12/23 was very poor indeed. My wife had a Ham Baguette which she had had on many previous visits and enjoyed. Today the baguette was smaller than usual, the ham was processed ( all previous visits carved cooked ham was used) and very scarce In the baguette. I had a fruit scone which was not fresh. Finally we had a Brownie which has now been made almost half the size they used to be. It seems like so many other food outlets Profit has taken over from quality which is so very disappointing. I do hope senior management can review these comments and duly consider the reasons why M&R have reduced both high standards and quality Regards PL

Been coming here since early 2019, the cakes always have me running to the food hall anytime I go into Fenwicks. Coming here at Christmas is always a treat, and there’s always a wide range of different and beautiful desserts here that can be enjoyed sat down or taken away. The staff are always lovely too.

Stef and the team were just amazing - a super busy Xmas lunchtime and they smashed it! Food was delish as always!!🤍

We are regulars to the “corner table”, and are delighted to spend our day here, having breakfast… porridge with honey to start… followed by morning coffee, lunch and afternoon tea… The staff are delightful, so friendly and welcoming…especially Stef who manages this great team… and lovely Julie, who always has a chat and a smile. The foods available are s feast for the eyes, and a true treat to the tastebuds… nutritious and delicious! Don’t leave without tasting a patisserie…or two!

Got two cakes sliced cake.and lemon meringue. Service a bit slow. Lady rushed boxing them sadly didn't put the sticker on the box handle for the lemon meringue so it ended up falling onto the floor when box out down as nothing closing the boxes, the way they are made of you don't seal with the sticker they just fall open. Did look nice though sure it would have tasted good

Looks nice but nothing special, some cakes are very expensive and don’t taste nice at all. Tasted better from high street bakery’s. Very slow service.

It's inside Fenwick it's a coffe and cake shop they have some really nice looking cakes it's a little up market it's lively little busy you just order what you want at the counter and then take it to your table it's not really table service just wanna thank them for giving me a class of milk as I didnt fancy anything else Thank you

Was served by a nice member of staff, but so disappointed by the quality of the cakes for the price. £6.50 for a thin slice of cake to takeaway that was sadly quite dry and mostly flavourless. Tasted days old and had better at greggs or from a super market. The 2 stars is solely for the girl who served me

Called in for lunch with something fresh and different on our minds. We shared the butternut squash and chargrilled broccoli salads plus a prawn baguette for a bit of protein. The broccoli was delicious! The others good but at the end of the meal I asked about the ingredients of our favourite salad- not only did the staff seek out the information but chef, Gary, wrote down all I needed and shared the prep method with me! Will be going again. And again!

Where is the customer service! Rude RUDE staff, how do you allow this - premium prices but can’t back it up with your staff. I was shocked and embarrassed when I arrived at 545pm (website for this store states 6pm close) to purchase 12 of your cakes for a dinner party to have a member of your team screech at me that “we’re closed” odd…. Lots of cakes still on display! You’re about to lose a regular customer!

The cake is always delicious but it is too expensive for the size of the slices which are always teeny tiny and is a rip off for £6. They should give out bigger slices!

The cake is always delicious but it is too expensive for the size of the slices which are always teeny tiny and is a rip off for £6.

WAY over priced....wanted a sandwich but were't available till 11'30.... I had 5 min till then, ok I'll wait....and waited and waited...25 min to be exact. Had finished coffee, which was only warm to start with. Had to take away as I could't hang around any longer. Nice friendly staff and nice and clean. Just not quick enough when we're all so busy. Definitely be swerving here next time sorry

Very arrogant service no please or thank you. Man serving and waiting bad attitude

Food was good can’t complain but the staff that was serving us, man in his late 40s was awfully rude.

Always a lovely treat to visit with friends and family when I visit Newcastle. Coffee is good and drinks are well made. Service was good.Friendly and prompt but not rushed.Food all looks amazing whether it's lunch,a snack or coffee and a sweet treat. I rarely...

Lovely selection of pastries and tarts, with great coffee and great service, definitely recommend while hanging around town

Excellent choice of food, very clean environment. Staff are friendly and patrol the floor regularly maintaining the eating area. Service is quick and the food is delicious. Good variety cater for Vegan, Vegetarian and Carnivores. Great selection of cakes.

Food is very nice but the blonde-haired server with glasses has a very rude manner about her. She was talking about me to the guy at the till and was accusing me of pushing in. I know how to queue and asked for my order immediately after the couple ahead of me. There's no way I could have 'jumped in' unless they made a mistake. She was also rude to the couple ahead of me.

First visit but most certainly won't be our last! Food , Restaurant and staff were fab

If you’re looking for the best cake in Newcastle, you should check out this place! I always dine in, and after I’m done, I take some more to go... I can't help it.

This lovely man made my Granddaughter's day extra special. I'm so grateful to you, thank you x

Lovely cakes in mason and rye but the one star is because we noticed a male worker having what looked like an argument with a female member of staff in the glass booth. We couldn't hear what he was saying but he was very animated and aggressive towards the female worker who was standing in the glass booth and looked quite upset. It took away from the happy atmosphere and shouldn't happen in front of customers.

Found in the food hall at Fenwick. Lovely sarnies and cake for brunch with americanos. Tables were quickly cleared and cleaned.

I recently had the pleasure of visiting a cafe in the Hall of Food at Fewick, and I must say, the coffee was excellent. It had a rich, bold flavor and was the perfect pick-me-up on a busy day. However, what sets this cafe apart from others is their focus on desserts. They offer a variety of sweet treats, from classic pastries to artisanal cakes, that pair perfectly with their coffee. I was particularly impressed with the quality and presentation of their desserts. They are made with the finest ingredients and are visually stunning. In addition to their coffee and desserts, the cafe has a lovely atmosphere, making it a great place to relax and enjoy a cup of coffee and a sweet treat. The staff were friendly and welcoming, adding to the overall experience. Overall, I would highly recommend this cafe to anyone looking for a unique coffee and dessert experience. The coffee is top-notch and the desserts are simply divine. Whether you're a fan of classic treats or something a little more adventurous, this cafe has got you covered. So, if you're in the Hall of Food at Fewick, be sure to check it out!

Fab lunch time place ~ lots of great choice with friendly staff. Seating area could be bigger as queues build up during peak times, but don't let that deter!

Chicken and three salads. Chicken fillet had little flavour and was very dry. Rice salad also dry and no flavour, broccoli and almonds salad was good, cauliflower tabouleh was ok. All in all disappointed.

Great coffee in spacious cafe, right in the middle of Fenwick Food Hall. Can't fault it. The service is prompt and food look fresh. We only had coffee this time around, and it was good. Will come back to try food next time.

Amazing food hall, ample food choices. Mason and Rye in particular was the one I tried today. Various dessert choices as well as classic pastries like croissant, pain au chocolat. I got the mandarin orange dessert as well as the croissant. Croissant was flakey, not as buttery as i would want it to be, but still acceptable. Mandarin orange dessert was good as well, just a bit too sweet for my liking. Was expecting it to be citrusy and light, but was a rather "heavy" dessert. Though not the best, I would go back again to try the other desserts.

Initially I wrote a positive review however after my recent experience yesterday I have to knock a couple of stars off, firstly I’ve yet to have a cake there that I’ve been blown away by, I think it’s a case of style over substance! Secondly as we were being served and paying the lady on the till was just chatting to the supervisor the whole time and didn’t even acknowledge us, only to say the price. Usually this wouldn’t bother me but I found it quite rude and coming from a retail/hospitality background myself I would never get away with this in my job. Disappointing!

Initially I wrote a positive review however after my recent experience yesterday I have to knock a couple of stars off, firstly I’ve yet to have a cake there that I’ve been blown away by, I think it’s a case of style over substance! Secondly...

We meet here with friends regularly because it's such a great central location and the prices are fair. That said there are some things that should be improved upon in my opinion; 1. Give bigger pots of tea or drop the price down, hot water...

Serving staff seemed flustered, with lots of shouting out orders. We’d normally have a light meal here, but it’s now so expensive, so settled with drinks only. One skinny latte (barely hot) and one pot of tea.

7th Dec. The mature lady at the till was a delight🌟. However; appalled at the filth, dirty tables and floor. Our plates were wet, so we dried them with a serviette. The table had been cleared... but not cleaned. We then observed several staff chatting amongst themselves, including the supervisor. Busy doing very little whilst the cafe was onlya quarter full of customers. No excuses! Clean it up!

Visited on Wednesday...Great selection of salads...mixed grain bowls sandwiches and cakes ...had thick ham and remoulade in fresh baked crusty baguette and a pot of tea (2 mugs worth ) for under £8..absolutely delicious sandwich and good tea ..lovely atmosphere and friendly staff ..treat yourself ..we will be back !!

I can kindly say that it is a wonderful place to eat desserts, cakes, or savory items. Or a simple coffee/tea, absolutely everything with excellent quality. I highly recommend, pleasant service. accessible to go with children.

First of all the decaf coffee is undrinkable. Like a mug of dishwater. Just because you don’t want caffeine doesn’t mean you don’t want to taste good coffee. Next the lady serving the boxed cakes served a customer then put some strawberry and cream left...

Called into Mason and Rye in Fenwick Newcastle this morning for a coffee before returning home. Sadly for our diets, we saw the most irresistible patisserie and gave in to temptation far too easily! Delightful contemporary, relaxing environment, together with delicious temptations rounded off our...