martellas in Chelmsford

three times that I have been here . Visiting from Danbury. Not far that's for sure. First let's start on the fish . It is very good quality. Had cod twice and on the third occasion had a middle skate. All time the fish was very good. Batter little thick . Now this is the bad points three occasions the chips looked like they were in needing some more time in the fryer. And every time they are cold and just poor quality . Then on two occasions had the curry sauce and if I was looking for a good wallpaper paste then I've just found it. And again cold . Then to add more problems to the meal. Walking out to the car the paper carrier bag handle broke with the bag on the floor. If I was the owners I would look at these problems and try the chips and other items. And listen to the customers. You have good fish but lack the finishing parts to make great fish meal . Good luck

Very over priced and they tried to charge me more at the till, check before you pay I think I will not go back as don’t trust them now

Ordered through Just Eat, took two and a half hours to arrive! Don't know if it was the fault of JE or Martella's. Did also order through JE at exactly the same time from another restaurant, and that arrived in 20 minutes. No explanation or apology, and when the food did eventually arrive, the chicken burger was well over-cooked, bordering on burned!

I just asked for a bag of chips. They only told me AFTER I HAD PAID that I would have to wait! Shouldn't they warn you BEFORE you pay, so you can make an informed decision about whether you want to wait? Then they ask "salt & vinegar?". I have been told by my Doctor to reduce my salt intake, that's why I answered "just vinegar thanks". But when I got them home I found SHE HAD ALREADY PUT THE SALT ON, AND DIDN'T EVEN TELL ME!!! WHY ASK? if you don't give your customers (now EX-CUSTOMER) a choice!!! Had to throw my LAST EVER BAG OF CHIPS FROM MARTELLA'S AWAY!!! GOOD RIDDANCE! If she had made a mstake THE LEAST SHE COULD HAVE DONE IS TO TELL ME!!! DISGRACEFUL!!!

Amazing Food and Service cooked and delivered for 20 residents who all complimented on how great it was!! Would highly recommend

We have been using M fir many years we have never received anything else but good food and excellent customer service. An old fashioned fish and chips shop and we cannot recommend them highly enough and we can’t wait for lockdown to ease up totally and spend time sitting in the Cafe part of the shop and eat our Friday meal again. Thank you for years of tremendous service to the Chelmer Village Community. JR

Food is ok but the kids portion sizes are terrible £5:50 for not even half a handful of chips and a mini sausage I normally order from moulsham cafe thought try a change what a disappointment ( that’s a mini carton)

Martellas went above and beyond! Just eat delivered the wrong order and the owner fixed the problem with no hesitation! He apologied for Just eats mistake and quickly remade the whole order (a large order at that) and had one of his own kitchen staff deliver the order too us to avoid more delays. The food was amazing and the portions were massive. We will definitely be repeat customers. Happy Christmas to those guys and thank you for making our Christmas eve better, even though we're not able to be with the rest of our family. Definitely recommend!

Eaten here a few times now. Take away and eat in available. Fish and chips very good, would definitely recommend to others.

Always always get our fish and chips from here. It’s always fresh and the best in Chelmsford. They can always handle a big order if we have one too. Wouldn’t go elsewhere! The cod special is also a great deal and big portion, definitely recommend.

A restaurant visit. A bit short staffed it appeared but the manager noticed and was straight round, rather than just sitting there frying. Ordered Large cod, chips and peas which all arrived freshly cooked and a nice big chunk of fish it was. Much too many chips and no scraggy bits, so next time I'll order a medium chips. Still the best in Chelmsford and worth a 5 minute drive across town, and I live in Springfield where the local chip shop is across the road, ok a couple of hundred yards but you get it, I know. Thanks again

Had a lovely afternoon here, nice tasty food and wonderful service from Brogan, would definitely reccomend a visit

I won’t go anywhere else for fish and chips. The food is 10/10 and I’m often served by a lovely girl called brogan who is always really helpful and polite. Food and customer service top notch!

I went to Martellas today to get some lunch, I was served by Brogan, she was very helpful and polite. The food was lovely, highly recommend.

Food is lovely. Freshly cooked. Chips are amazing. Wouldn’t go anywhere else now for Fish and chips.

Beautifully cooked fresh fish , our server Brogan was really friendly and welcoming, definitely going back

Popped in for lunch as we were passing, food was as normal for a Fish and Chip shop, but the service at the counter scored a zero in my books. Went in and ordered, paid and sat down in the restaurant. The girl behind the counter did not say one word apart from the price. No - "Can I help you?" No Please or Thank you and then put the plates on our table again without a word., Surely all Staff should be trained in the basics of Happy Customer service.

Decided to drop in on a Saturday evening after a day out. We had heard some very good things about Martellas and as we were in the area thought we should give it a go. Firstly, the cod and chips I had was very nice. The batter was crisp and thin and the chips were of a very high standard. My wife enjoyed her cheesy chips and burger. We thought overall the meal proved to be about average when you take into consideration the overall price of over £14. However, the service and customer interaction left a lot to be desired. When we called in the shop was busy but not crammed and we placed our order after only a couple of minutes. The girl who took our order was obviously new and had a more senior colleage behind her helping her with the till. My wife ordered a burger and as such we realised that there would be a short wait whilst this was prepared. During our wait the shop became more busy and a couple of largish orders were placed. At least two of these included burgers. After about 15 minutes I noticed that all of the orders subsequent to ours had been fulfilled and we were still waiting. I approached the counter and after gaining the attention of the staff member whom had helped with our order I was informed that out order was "next to be wrapped". She then proceeded to wrap our meals. Five minutes later we recieved our food. The lady then said "sorry for the wait but the girl is on training and is a bit slow" I pointed out that several orders subsequent to our had been fulfilled and walked out. Normally I would accept "training" as a reason for a short delay but I had noticed that my wife's cheesy chips and her burger had been waiting in the warming cabinet for at least 10 minutes before we were given them and there was a steady flow of fish and chips going through the fryers all the time. It is fairly obvious that we had been forgotten and it was only when I made myself known did they bother with my order. This was terrible and to blame a new member of staff is disgusting. It is a shame that the food was so good but that the level of service and attitude means that we will not be using this chip shop again and as such can not in all conscience recommend it to anyone else.

Went here for Friday fish and chips with my wife as it’s been a while done we ate in here. Service was excellent and food very good.

Been here a few times over the years and its never let us down, the fish is of a good size, chips good portion size none of the sloppy little chips that fast food places sell, always been a good place to buy from whatever you want.

Lovely little place to escape, sit down and have freshly cooked, great tasting fish and chips and a cup of tea. Generous portions, extensive menu and fantastic chunky chips. Service is friendly and prices are good. Takeaway is just as good. Parking at Asda makes a visit simple. Highly recommended

The fish & chips here is second to none, batter is always crispy and the chips are lovely, service is alway good for sit down or take away

Went here for fish and chips on Saturday evening and on ordering was to,d that there would be a wait for my large cod, however if I wanted a medium they had one ready. I decided to take the medium but when I got home the fish was nothing but batter - very little fish. Although the chips were as nice as ever, the overall meal was poor and I advise anyone to wait for a freshly cooked piece of fish rather than take something that was probably reheated from lunch time

Lovely food. Service is always good even when busy. Occasionally you have to wait for your order but not too long. Eating in is also good

We shop at Asda across the square and often bring home fish & chips for dinner from Martellas. We usually have the cod special which is a "small" cod and large portion of chips at a very reasonable price. The shop is busy so the food is cooked frequently and is fresh and hot. The staff are mostly young and very efficient so even when there is a queue waiting for the next batch of chips etc to come out of the fryer, you aren't kept waiting unnecessarily.

The staff here are outstanding. So lovely, remember the little things (lady I support needs decaf, I didn’t ask, but they remembered) the older chap, stood and talked to us for ages on one of our lunch visits. Taking a real interest in the adults we were supporting.

We have been visiting Martellas for a couple of years now so thought it was time to write a review. We are lucky enough to spend much of our time visiting various Fish and Chip restaurants all over the UK. We have to say that Martellas is rated as the best for a number of reasons. Most importantly the quality of the food. The portions are always large and of very high quality. My wife loves middle cut of skate and they almost always have this for her. I love place and find it to be a nice chunky fish here. The chips are that lovely golden crispy style and best of all, everything is very reasonable priced. Service counts as well and although we tend to visit on a Friday, we are served very quickly. Most of the time it’s by one or both of the twin girls, who together with their father run the business. As the girls are identical twins I used to struggle to work out which was which, but I spotted that they each have different tattoos on their right foot, so now I have that sorted. Believe it or not but there small talk adds to the pleasure of our visit. In fact on the odd occasion when they are both off elsewhere, we find that we le@ve feeling a little empty. We are so happy that we popped into this chippy after a shop at the nearby Asda to try it out. We have a fair distance to go to Martellas but it is well worth it. Without doubt our number one rated restaurant. We rate this as 5 star on all levels BUT please note that the rating section is not working on my site.

Went here for fish and chips and was initially put off by the length of the queue. We therefore decided to eat in which turned out to be a good move as the service was fast. You have to pay more but it's worth it. The fish was lovely and the chips even better. We only ordered one drink as I didn't fancy one but nevertheless the waitress brought two glasses to our table - showed great initiative. The staff are young but so efficient. I can highly recommend this place

Varias visitas, pero nunca revisado. Siempre he tenido una excelente calidad y la primera parece ser el más fresco pescado tome siempre entre tienda que he encontrado.

A veces después de un día ajetreado, la última cosa que quieres hacer es cocinar!

Vine aquí como nos apetecía patatas fritas chips y yo vivo muy cerca de la zona y quería probar algún sitio nuevo para una breve noche de viernes para llevar. Ambos pedimos una salchicha maltratadas y patatas fritas y disfrutaron. Lo recomiendo y volveremos de nuevo, hay la opción de sentarte si no quieres a casa.

So pleased to have found a decent fish & chips in Chelmsford. Very very good food at Martellas, will be coming back soon.

Una gran comida servida a un precio razonable. Comida para llevar

Buen pescado y patatas fritas, voy allí regularmente y nunca me ha decepcionado. El servicio siempre amable y limpio y rápido

I cannot rate this place high enough, the food and service are EXCEPTIONAL. I recently visited a restaurant and had...

Pescado fresco y las patatas fritas siempre brillante siempre caliente han estado aquí varias veces y siempre dan un servicio estupendo, el personal es siempre amable y rápido para tomar tu orden, hacen una comida especial para un cod precio fantástico se lo recomendaría a cualquiera

I can say without doubt they have the best, most tasty fish and chips in Chelmsford. Also, they always give loads of chips too!

We love the food here and visit regularly. The chips are always delicious and hot along with whatever we have with them!! One of the best in Chelmsford!

One of the best fish and chip shops in Chelmsford. We have been to a few fish and chip shops in the area but always return here. The staff are very friendly. Make sure to bring cash as they don't accept cards however there is a cash point close by. Really recommend them

Best fish and chips in Chelmsford go there every week on Thursday for their skateStaff are very very good nothing is to much trouble.

Visit every week, having finally found a decent fish and chip shop in Chelmsford. Generous portions, good food, reasonably priced and owners /staff always cheerful and friendly, even when rushed off their feet.

If you want quality fish and chips and friendly service I would recommend Martellas. You have the option to eat in with table service which makes a nice change for a fish and chip shop.

I came in last night (Tuesday the 17th of November) and the service i received was amazing! The dark haired girl who served us when we sat down had amazing customer service skills! She was very polite and did more than enough to ensure that we had a good experience. I would 100% come here again if she was serving me and I would bring work colleagues and family members as well! She was a star in my eyes and the business and herself should be very proud of the service she gave!

A great fish and chip shop - good quality fish in a crispy batter, nice chips and a great curry sauce. The service is good and staff friendly.

I visited this fish and chip shop with my husband last Friday. We come in here a lot as it is local to where we live. We were served by a girl with dark hair. I don't know the name. However the service was awful! She was rude and seemed very unmotivated when doing her job. We used to love coming here but it seems to have gone down hill within the last month. The food wasn't the best, our fish was burnt. The manager does not seem as friendly as he appears to be.

Had order of 30 takeaways on a wet and wild evening. The service and food was just superb. All the staff were so helpful helping to load the car and provided all the extras we needed such as plastic knives and forks and napkins.Can't wait to go again and you should too

We ate in here on Friday and once again can say what a great meal it was. The haddock huge and we had to wait for it to be cooked which is an added bonus as far as I'm concerned. We only had one portion of chips between us and it was a good job as the fish was huge, hanging off of the plate. Great price and the lady who was our waitress so lovely too. If you are in the area pop in, grab a seat and the best fish and chips in this part of Essex. This place also offers middle skate which is a rarity nowadays.

Came to to this shop, twice in two weeks, both times on a Friday to be greeted by at smiling and very happy waitress, she did everything for us and proceeded to do it very quickly indeed. Everything we would stop to ask for something else she couldn't of been happier to meet our request! Her service skills were great and a family with quite a few kids came in and she he was talking to them all, which is very unusual to see with restaurant staff st many establishments! A great family run place and we would go there again and again, the food was great and all the staff seemed to have a very good relationship. 10/10 from us, 11/10 for food!

Lovely family run business, cannot fault the service. I visit this place regularly for take aways and also to eat in, never had a problem. Delicious fish and chips at very reasonable prices. A must if you are in the area!!

Used to use this chip shop regularly however recently changed staff proved to be incompetent at basic maths and customer service. Not very busy at peak times, although is usually a ten minute wait for your order, which comes to you incorrect, undercooked and with the wrong change.

These are by far the best chips I have ever eaten! The whole place is kept very clean and tidy and the staff are always polite.

In my opinion, the best fish and chips in Chelmsford. The chips are in a cardboard container which stops them from turning into slime and the fish is always really fresh with crispy batter and not too greasy. Always busy on a Friday night which is a good sign in my eyes :•) staff are always very busy but friendly. I live in Roxwell but will make the journey to chelmer village as they are so good! Highly recommend.

We use this restaurant regular it's a lovely family run place. It's VERY family friendly,the staff are great and the chicken nuggets are the BEST.

We regularly use this restaurant / shop as my mother lives 2 mins away. Love the food but I just feel I must write this. We visited on a Friday eve and while we appreciate it was busy . The service wasn't at its usual best. We asked the young waitress 3 times to clean our table as it was sticky and full of crumbs etc. it took her a while to come back and when she did. Proceeded to spray the table with cleaning fluid and spray us too. Not very professional in my opinion . The food was lovely . Freshly cooked . The baked beans that my husband had were like bullets and tasteless . We did complain and they were taken off the bill. All In all we did enjoy our meals .

Lovely chips, delicious super fresh fish in melt in the mouth light crunchy batter, generous portions and fantastic value for money. This is our favourite takeaway, and you can eat in there too if you want. This is an old fashioned family business where they know precisely what they are doing. Food freshly cooked and you can taste the difference. You won't get better fish and chips even if you can be bothered to try - but why would you?

Nice and clean place, polite staff, the food wasn't great, very greasy chips had burnt bits of batter on them, the fish wasn't Cod I'm not sure but I think it was Pollack, I don't mind Pollack but not when I'm paying for Cod.