Marks & Spencers in Preston

Afternoon teA. What a disaster. Coffee scalding hot and burnt top of leg. Nobody from cafe came to see what was wrong. Carer had to go to Boots chemist for ointment and plasters. Twenty pounds afternoon tea and ten pounds for meds. Didn't eat afternoon tea. Chairs too close for wheelchairs. Pants ruined.

Always good. Reasonably priced and service generally very good. Sometimes they let themselves down when it’s busy. They say things like ‘ it’s half term’ !!! Thing is this is predictable so why don’t they get extra staff on ?? We like the fish and chips and also chicken burger meal, both now increased in price to £9.95, but still good value compared with what you would pay in a pub…. Generally £13-£18

We popped in today Friday 22nd March 9am, first time having a bacon barm and the last.Describe the bacon half raw half cooked the barm was rock hard took it back and complained it came back worse. I suggest they get proper bacon and not fat,and educate the staff how to cook absolutely shocking at 4.50 a small bun ×2 9pound never again.

We went to m&s cafe Deepdale, wish we hadn’t bothered really. There were only 2 people serving who were also making the drinks and very slow . I think the girl serving on our side must have been quite new. It took 10 minutes to get served ( there were only 3 people in the que when I started waiting. Then when I was at the front of the Que about to get served, she let a woman jump infront of me who was just randomly stood next to the till trying to get the cashiers attention, who was complaining about her crumpets… apparently not enough chutney on her crumpet. the staff member then disappeared for over another 5 minutes and materialised with someone senior, this member of staff then let someone else push in front to pay for something totally different who wasn’t even in the Que! I’m still stood there waiting like an idiot with two people just randomly pushing in before me . The customer behind me got a bit high rate just through being purely fed up of waiting and to be fair I thought.. good on him! In total we were stood over 20 minutes. If it wasn’t for the fact my child and husband had sat down to wait, and my child was hungry I’d have just gone elsewhere.. food was average. I’ll go elsewhere in future… please teach your staff customer service skills.

I ordered a Roasty Toastie and observed it being thrown across the cafe from serving staff to kitchen staff for heating up. The toastie was luke warm and the gravy was cold. For a company that boasts to have the finest quality foods, the quality was appalling. There was insufficient milk for the tea and insufficient butter for the scone, the staff were rude and disinterested, with the exception of one lady delivering food to the tables. I wouldn't ever return to this cafe, such a huge disappointment.

I popped in here with a couple of friends, after doing some shopping. We had to queue for about 15 minutes. Once we got to the till, the tills were not working properly. The tills were not allowing the till operator to put the discount on the bill for eat out to help out. It took quite some time to be served, after a few different servers came over. The food took some time to come out too. The toastie I had was not very nice, and would not have again.

Visited today at 2:30Cafe was quiet Queued twice as long as normal for 2 drinks- that were then brought to our table One person only behind the counterOne person taking track & trace detailsVarious staff delivering trays to table Half way through queuing I took my elderly mum to a table as she couldn’t stand up any longerThe table service arrangements meant that I queued close to a family who’s children were not being made to socially distance - a lot longer that usual ???

Very nice set up and very good social distance and very spaced out and the staff serving you is excellent would be coming back a again

My mum loves coming to M&S.We go to the cafe first.Today as usual, there is a queue. 1 member of staff not enough. Poor girl is swamped with customers.Why is it difficult to get staff? Please- we love M&S however you must be prepared to meet the demand!!The store is packed full of lovely goods but customers want to sit and have a coffee too!! Please please more help with extra staff!! It isn't fair on existing staff.

Called in to cafe whilst out shopping. Disappointing- lots of tables hadn't been cleared or wiped, floor was dirty too. Long wait for food even though cafe wasn't extremely busy.

Did a bit of shopping at Deepdale today so we decided to go to M&S for a light lunch and they had a nice choice on their menu. My wife had a fruit scone with jam and clotted cream, our daughter had a toasted tea cake with jam, our granddaughter had a kids meal deal and really enjoyed the ham sandwich, Percy pig biscuits and apple juice. I had a jacket potato with chilli con carne and a lovely side salad, we all enjoyed what we had and the staff were friendly and polite. Enjoy

A loving break from shopping with the redhead , who is a ms fan . Great cakes and lots of temptations, an oasis in the Deepdale retail park jungle.

The “favs” are not available in the cafe. No sushi, no low calorie options, single choice of wheat free sandwiches, no FODMAP options. The staff tried hard to help but apparently their hands are tied by VAT!

No kids menu other than a tiny overpriced sandwich. Go to waitrose, large choice and way better value and quality. Be aware they up-sell deceptively as a policy. Overpriced, terrible quality and nothing warm for kids.

Sandwich was well presented But Not sure what the fish was , but it wasn’t pleasant, strong tasted and worse than pollock Also salad leaves in the hot sandwich, don’t enhance the meal

Busy cafe - had to queue - lots of the tables hadnt been cleared or cleaned - delay on food - not the best M and S Cafe we have visited.

Came into the cafe with my dad & mum who was in a wheelchair! found a seat, went to look for a menu & couldn't see one, so I asked a lady she said " you need to look at the board " then she walked off! So I looked on the menu & went back to the table to let my mum know what's on the menu. She decided what she wanted then I went to order, I waited in the que for approximately 10 minutes, when I finally place my order the assistant didnt seem to friendly or did she apologise for the wait! I waited for my drinks to made which the other assistant seemed to working rather slow, when my drinks was finally made I had to ask for a clean cup for the pot of tea, also i couldn't see any clean tea spoons & had to ask for the milk! Half the food came out in about 5 minutes after which we was surprised at the food taking less time than the service! Two teacakes was plonked down & was told that theres a soup too! A few minutes later my soup arrived, again it was plonked on the table, we was told to enjoy! The soup itself was tasty but the tiny buns that came with it, didnt seem to appear to be the rolls that was described on the menuThe staff seemed to be stressed/disinterested with their work, apart from one assistant with blonde hair was lovely & interacting with customers! Very disappointed with today's experience

A standard cafe - the scone and tea were nice. Only one till was open inspire of s longish queue. There were staff available but they were moving trays about and topping up the shelf. Key aspect of service should be to apply the resource to the bottleneck - in this case the till! Perfectly pleasant food though and s welcome break on a horrible day weather wise.

Wish I'd read about them before we went. My wife often had the scrambled egg and smoked salmon, but had to leave the egg this time as it was heavy and rubbery as previously mentioned, and I wondered if they had been made with powdered egg! My jacket potato and chilli was fine.

Only had coffee and cake but shortage of staff at till and making drinks. Plenty tables needed cleaning. No teaspoons and to top it off very lukewarm latte.

My partner ordered scrambled eggs and toast, but when the food came I could have soled my shoes with the scrambled eggs which were rubbery and all stuck together in chunks. We had both tried scrambled eggs before at M&S; which incidently, were cooked to absolute perfection.

Visited yesterday, as we were both starving after traipsing round the shops.

Stopped here with family of 4 for afternoon cake. Cafe was very busy, some tables not cleared and had to clear our own. Food was good, scones were very fresh, the coffee and walnut cake was a little dry but good tasted , Victoria sponge was good. Price average to be expected.

always spotless, so friendly and helpful staff not like the one in preston. nothing too much trouble, never had a wrong order never had to return anything because it was cold. FResh food always available with plenty of choice. Gluten free choices always available.

A great place for a pit stop when shopping at the Deepdale Retail park. Good selection of cakes and sandwiches, and great coffee - especially the Lattees. It's elevation on the first floor gives good views over the car parks, and it's always clean and tidy. Service prompt and with a smile - always a good sign.

Went here today for coffee and cake, unfortunately there was hardly any cake so ended up just having coffee. As usual there are no options for my son who is allergic to wheat and dairy.

Having visited this store cafe at The Deepdale on many occasions were to be disappointed on this occasion. On arrival at the till at 12:40 we were advised that due to having not had any 'jacket potatoes ' delivered they were off the menu although they had had the fillings delivered (?)

Popped in for lunch on a Monday, it was quite busy and was pleased to see they were "policing " table availability only allowing folk in when they were sure a table would be clear for them to sit at after leaving the till. (Unlike the chaos that the Blackpool M&S; where couples go in - one to queue whilst the other goes and hogs a table leaving customers with trays of food and hot drinks walking round trying to see who had finished and were likely to leave with the other tables having one person sat at an obvious empty table)

Coffee and sandwiches are always excellent. And also toasted teacake as a quick snack. A added bonus is there is always a glass of water available, ice and usually lemon available with it a t no charge.

Prefer this m and s to my closer one in burnley .it's a good size with the extra choice that comes with that as like the limited collection

Good for a quick cup of tea or coffee, efficient, clean and friendly as expected from M & S, if uninspiring. Not many other places to choose from on the centre, so has a captive audience.

Gorgeous coffee and lovely cakes to match. They tastes freshly baked and were served with plenty of smiles and laughter. For a "shopping centre" experience it was far better than anticipated! Thanks!

We always visit when shopping at deepdale, the cafe is always clean & tidy, the seating area is light and airy, the food is of course marks and spencer quality. Their is a great selection of hot & cold sandwiches, soups and much more.

Tasty ,with a choice of sandwiches, and yea or coffee. What's not to like when you compare the prices they charge elsewhere? ????

We went to eat here during a shopping trip, wished we had not,