Marks & Spencer in Cheshire West and Chester

Definitely worth a choice if in the area, cafe was clean and tidy and the food was fine. Was busy but that didn’t affect the service. Staff were really helpful and pleasant by far one of the better m&s cafes. This place seems to have two though the one downstairs doesn’t serve hot food

Very poor, this used to be a great favourite for my lunch, but don’t think I will bother again, tried to order soup and a roll, no soup available, so opted for the Jacket spud with cheese, sat down to wait, and wait, and wait, eventually it arrived and was cold, the cheese was the ready grated stuff and had just been thrown on the top of the potato, not heated at all, so consequently the potato had gone tepid, no butter in sight, and the potato skin was soggy. A bit of stale coleslaw on the side of the plate. Very disappointing given M&S reputation.

I have been a regular customer for the past three years, at the Cafe M&S in Cheshire Oaks. While the Cafe is usually very busy, it's no surprise, the quality of M&S food it serves, and the location of the cafe, which is airy and spacious. I have not had one issue, we visit twice a week, and all the meals, hot and cold, have been very nice. The Cafe staff work very hard, and once again, as you would expect with M&S, they are polite and even when overwhelmed, the cafe can get very busy, especially with families. They do their best to keep the queues moving. The sheer volume of customers are down to the food, the service, and with M&S you do get what you pay for quality. Now the food...the Scones are delicious, as are the variety of Cakes! I particularly enjoy the Welsh Rarebit Crumpets, and the Jacket Potato. Their breakfasts are delicious. For what you pay....you are getting quality, it's fast, in a nice airy setting, and unlike other Cafes, you don't even have to clear your own table. M&S Cheshire Oaks, is a busy bustling Cafe, with M&S quality food, and table service thrown in . 10/10 from me and hubby.

No gloves worn by staff, moving empty ice buckets, swopping utensils, taking cash, no washing hand, then touching cups and glasses. Very high risk with the current outbreak.

Very busy & short staffed. Queued to order food then had to wait as they had run out of milk & then tea pots! Very crowded so hard to find a table free. Tables not cleared or cleaned. I saw people sitting at filthy tables with leftover food & plates from previous occupants. Don't M&S realise covid has not gone away & cleanliness should be their top priority. I wouldn't recommend here & I certainly shan't return

The menu is very good I had new chicken burger was lovely really nice very quickly served. Pipping hot lovely staff and very clean

Had some time to kill and thought M and S. as it had been a while since I had been . Wish I had gone else where. Ambience of a swimming pool or railway station. Went to a till to order food and was informed I could only order drinks as food was the back of the hall. Settled for a cup of tea and I have sat here for 30 mins trying to figure out the system. Hard luck if it is the only shop you are visiting at the Cheshire Oaks, if visiting others go else where.

The decaf americano at Cheshire Oaks was scalding hot, weak and watery. I wouldn’t recommend this. I left it on the table.

Second and last time here M and S are supposed to be high standard.....not !!! Queues were very large at every till and only a few staff to take orders and prepare drinks. Tried to order a Jacket Spud and cheese.....sorry no cheese ??? ....unbelievable ! Try your food hall. Ordered a big brekkie.....it arrived half cold, only the beans were hot and 2 cremated sausages which I asked to get changed, the reluctant staff member replaced them with microwaved half cremated ones......for £9 its not good or value in any café never mind M and S. We turned down the Asda café to drive here .... never again !!! We never saw any obvious supervisors or managers in the café area......with so many people complaining I wonder why not ? Noticed no replies to the reviews ????????

Upstairs Cafe, has been a disaster for a long time now. Unfortunately due to location there is no where near by without driving, you can get lunch or coffee when food shopping here Today was probably the worst by far. You always struggle to get a table, but most of them were filled with empty trays, due to other customers putting them there as staff had not collected them. I asked a member of staff could they clear a table as it was covered in trays and no where else to sit, he seemed reluctant, and when I asked him ' your really busy' he replied 'No' sarcasm is not included in the price. There was no mixed choice sandwich left at 12.30, and not much other sandwich choices either, but this is normal for M&S. Before Christmas customers were told half hour wait in food, now this was said for quite a few weeks to the run up to Christmas, and I suspect it was to keep pressure off the kitchen, because I never waited more than ten minutes. Today nothing was said about wait times, yet I waited half an hour . M&S got rid of their old style coffee machines and installed bean to cup, this was to get rid of the member of staff that made the coffee as they now have one member of staff serving and the same member of staff making the drinks, hence making the queue bigger, and making the member of staff work harder. Before Christmas a member of staff had been told by the Manageress not to speak to customers as it slows her cleaning tables down, to be fair the Manageress looks pretty unapproachable, so god knows how the staff are treated, like a piece of dirt I suspect. I have observed a lot with this cafe, and one thing I have noticed, they are short staffed, why I don't know. Maybe they all quit? Maybe it's just like this on Wednesdays ? M&S treat your staff with some respect, they look worn out and totally fed up. Shame on you. And keep your sandwich fridges stocked up at all times. 12.30pm to run out of them is not acceptable

Popped in for breakfast before some retail therapy. Cafe was quietish and we were quickly served by pleasant courteous staff

Visited for a family brunch as the cafe opened this morning, unfortunately the already limited menu options where made even more restricted when we where told we couldn’t have any breakfast ciabatta’s without butter. This means they’re not fresh and must come pre-made from a company like Brakes… it also means you can’t eat if you can’t have butter. Our daughter had to eat as she was super hungry but we couldn’t. The servers looked miserable and made no effort to suggest alternatives, it was like a ‘little Britain’ sketch - “computer says no” (but not funny). The ridiculous thing is we had to leave to eat elsewhere which meant we also did our food shop elsewhere instead. To add insult to injury, when stopping for our daughter to go to the toilet on the way out there was no toilet paper (the store has only been open half an hour)…!

This is the first time I have been to the cafe for brunch. I ordered my Eggs Benedict at the till. By the time I had got my coffee and found a table and sat down the meal arrived within a few minutes. It was hot and very tasty and a good sized portion. It is a bit on the expensive side but alright for a one off experience. The staff are efficient and friendly. The tables are regularly cleared and wiped down.

Had the fruit tea which came in a pot and was nice and fairly cheap. Is a bit confusing when in there because its not very clear what till to go to or where to wait for your drink. Not much choice on hot drinks either.

We used to go quite often to the this restaurant for cup of tea or light lunch.The tea used to very good quality and served well, the food was also very good. After our shopping we always looking forward to go to the restaurant. Then we did not have chance to go there. Last week we went to restaurant with our friends and we have tea and later on light lunch there. We were so disappointed with the quality of the food and service , having a tea in mugs , had chicken wraps , cold and tasteless brew tea, the chips were full of fat and cold. overpriced. I think M&S lost its touch and uniqueness . What a disappointment, come on M&S you could do it better and no need to make shortcut and lose the quality of the food and service. Bring back the china cups and saucers

We were here at around 3pm on a Monday afternoon and the cafe was fairly quiet. As it was my friend's birthday we decided to have cake with our coffee. I ordered the toasted teacake which arrived most promptly to our table. It was hot, very tasty and they didn't skimp on the butter! The latte coffe was also hot. It is not the cheapest but the quality is good. There were plenty of free clean tables. The staff were friendly and efficient. A great place to have a coffee after a spot of shopping.

We have been going to M and S cafe for a very long time with regret will not be going again we are over 70 years old. It was 11 am very cold outside got into the cafe remember it is M and S with a good name not with us I tell the truth no hot food to have in the cafe no it is not a joke outher food very very little tablets not being cleaned and cleared with a sad note we will not return it is like nobody at M and S care 😢

Went to grab a light brunch. Only to be told I can’t have anything gluten free due to not having items in stock. At least there were plenty of options for people who CHOOSE to eliminate items from their diets. Just a shame that doesn’t apply to people who have to make choices for health reasons. The crazy thing is that there is a food hall downstairs where said products line the shelves.

Bought a flat white on the price board £3 at till £3.25 why? When asked “we gave you a better coffee”, if I wanted a £3.25 coffee I would have asked, received refund by a sullen girl in silence. When round to pick up my flat white in a small espresso cup no saucer found a table all the surface was sticky what a dump. I give this store 2 years before it closes.

Popped in to the first floor cafe for a late night lunch about half 2. Cafe was quite quiet. Got served quickly and our hot food arrived quickly. Only quibble was our favourite - the acacia honey latte was no longer available.

We popped in to the cafe after doing some shopping instore. The menu is very varied with something for everyone's taste. We were served by the friendly and efficient Jane and Rebecca. We had both chosen the bacon bap which is oak and beechwood smoked...

Came here recently with my elderly parents for a mid morning treat. The service here as always is very pleasant and as you would expect of M&S. The scones are a delight and are always fresh.. timing it right gets some fresh and warm scones...

This was a return visit after more than 2 years to meet up with a friend for a coffee/catch up. I appreciate that they are/were maintaining the social distancing in the cafe but the service is very slow. There were, however, plenty of tables available...

Rude and unhelpful staff, the whole experience was “computer said no” it’s ok that you don’t have what you you’re advertising on your board, it’s ok that your coffee machine wasn’t working and it’s ok that you had no sweeteners. What is NOT ok is...

Popped in for cooked breakfast which was very good especially the poached which were cooked to perfection. Disappointed the new honey latte was not available as they had no honey bot ordinary latte sufficed. Tables were cleared and sanitised quickly after they were vacated

I popped into this store as my toddler needed something to drink and eat. I was greeted by two managers just standing at the entrance and they gave me a cold stare. Not exactly a warm welcome and there weren’t any baskets or trolleys available....

This is my favourite food here. It's so tasty and great also if you are vegan but also so nutritious for everyone. Very reasonably priced too and beautifully presented.

we had to clear our own table of previous peoples trays to get a table and the area around us had rubbish everywhere. The selection of food with minimal. The staff that was on duty were all working hard but clearly not enough of them...

Wow Mark's and Spencer gone down in my estimation large latte which is not a large during covid they reduced large latte to mediums but price stayed the same now price has gone up to £3.24 times are hard for us all totally disgusted for...

Visited upstairs cafe Cheshire Oaks. 1 waitress trying to clear tables. Stayed half an hour and saw 6 tables with trays piled on and no one came near to clean. Very poor effort in covid times. Not a patch on their Prestatyn store.

Amazingly tasty butternut, grains and hummus salad with pomegranate dressing today. Didn't expect too much it being the 1st day back but all credit to M & S for this salad.

We've been visiting the M&S cafe since it opened, today may be the last visit. I am aware of the constraints put on Cafe's and restaurants with Covid 19, however, todays offering was well below the standard I have come to expect from such a...

This is positively the last time I eat here. It used to be great, especially the downstairs cafe, but over the past three times we have visited there has been some real issues. On Sunday last we were informed that scrambled eggs were available but...

This cafe operates a queueing system supposedly according to the staff this is to make sure that there are tables free for you to sit down on. This clearly isn't the reason as I recently queued outside the cafe and could see table upon table...

We decided to use the bistro for a meal whilst here. The first thing wrong was that the ovens were broken and had been for several days. We both ordered salads my chicken Cesar salad was delivered and it was immediately obvious that the chicken...

Excellent food, good service. Coffee was delicious. Seating areas were clean and tidy and not overcrowded. Would recommend.

Had a drink and snack at the Bistro Cafe,really nice food.Felt sorry for the two ladies trying to serve and clear tables,very busy needs more staff.Would visit again

Enjoyed the special 1/2 price bottle of fizz offer + some delicious olives. perfect after a successful shopping trip. Ladies on the deli counter really helpful....will repeat the experience

Coffee is a relatively straight forward (or at least should be) hot drink to make and serve without creating queues reminiscent of Soviet Russia. So very sadly I had to spell out to a manager the importance of manning their serving areas properly with efficient and well trained staff to ensure a slick operation rather than attempting to train till operators at the peak of typical coffee serving times - common sense really which is not, as they say, that common. Managers need to be customer orientated rather than trying to make excuses for really indifferent service. With a clean sweep this showcase cafe could be really good but the reputation here for poor service does not sit comfortably with the M & S brand indeed it would test the patience of most Saints either St Michael or any other.

Second in a very very long queue. Server walks off mid order ahead of me.I look at the customers to either side and ask how is M&S rota our problem?Wow.No forksNo napkinsCoffee slopped over the side of my cupAsked for the free little biscuit & my receipt. New server looks at me like I’m stupid.Dirty tables everywhere Woefully understaffedService is appallingly slooooowOnly one coffee station was staffed.At 3pm on a Sunday during school holidays.This isn’t just a cafeIt’s an M&S crap cafe

Had to queue for ages to get a pot of tea made with the hot water put in first followed by one teabag! Pot wasn’t filled properly either so only one and a half cups of tea for nearly £2. No biscuits either as ‘they had run out’! Tables were left uncleared and, as it wasn’t (unsurprisingly) busy, that didn’t matter too much, but the place just looked a mess.

We visited the Marks and Spencer Store (Cheshire Oaks) on Wednesday, 15th May, 2019, after shopping at Cheshire Oaks Designer Outlet. This store is the second largest after Marble Arch in London. It's a massive building and built with sustainability in mind. There is a spacious cafe but on this occasion did not use it as we had previously dined at the Designer Outlet. We had enjoyed the cafe on previous visits. There is a vast amount of clothing and many at reasonable prices. M and S food is always top quality. All the staff we encountered were friendly and efficient. It's certainly worth a visit and there is ample car parking facilities. Only minor niggle is the interior ceiling which is fully exposed with wooden rafters and ducting and can be rather dark on a gloomy day. However will definitely visit again in the near future.

A lovely M&S; shop, maybe the best. It isn't held together with yellow sticky tape like other shops. Free parking.

An average M&S; cafe, but on a larger scale than the normal high street. Did what it said on the tin. As always you can not beat a bit of M&S; and we would return for drinks and snacks.

Stopped in whilst doing some shopping at Cheshire Oaks. We always go for the Afternoon Tea as you get a lovely selection. You can book ahead or you can just rock up. Service is excellent and staff are very friendly.

We prefer the upstairs café as it is larger, lighter and airier. We started with a quick morning coffee and had the filter coffee. Nice and tasty and hot. After a bit of shopping we went back for a light lunch. It was pretty busy but we did get a table. I had chosen the tomato and basil soup with two rolls for a reasonable £4. The food arrived quickly and was hot and tasty. The staff are friendly and efficient. The tables were cleared and wiped down promptly. The nearby ladies facilities are very clean and plentiful. A very satisfactory experience.

The staff I encountered were so helpful and friendly and, unlike another recent review, not every table was stacked with cups and plates. I had to clear a table to sit down but I could have found one without stale crockery. The food was terribly disappointing. The young woman who brought it to the table was smiling and polite but the beer battered fish and chips was such a let-down. The batter was soggy and clinging to the overcooked fish. The food was hot but was possibly warmed up in a microwave. Not good for crispy batter or fish à point. Still hungry, I left The tea and cakes on a nearby table looked good. Perhaps that’s where the upstairs restaurant excels? Tea and cakes at lunchtime!

Love the tea ,coffee and food.There are 2 cafes to choose from.The toilets are lovely and clean too.

We have been visiting the cafe at M&S; since the store opened. It used to be great (with people queuing to get in) but it's been getting worse each time we've visited. The last few times it's been terrible. We kept giving it another chance thinking that it would improve but it hasn't. I don't like writing bad reviews but I have no choice. The menu is small but hardly anything was available on it and it was only 12.30! The assistant said that she keeps telling them to put a sign up saying what is not available but nobody does. Our choices were not available and neither were anybody elses in the queue. The cakes (which used to look fabulous) looked poor. All dried up last pieces under every dome! Our jacket potatoes took half an hour to arrive and were not very warm. The side salad was the smallest I've ever seen! The staff seem miserable and some of them are quite rude too.The cafe was not busy but all of the empty tables were stacked with dirty cups. The table we sat at had not been wiped, the chairs were covered in crumbs, the floor was filthy. Sorry M&S; but that's our last visit to your cafe. With so many eateries nearby we will be choosing one of those in future. Sad!!

My mum and I (and sometimes my little girl) have been coming to the M & S Cafe for a few years now - a lovely Saturday morning treat: coffee and cake for us and Percy Pig juice and snack for the little one.

All we wanted was a cup of coffee. There were two slow-moving queues, so I chose the right hand one. A lady who appeared to be the manageress appeared and barked something at me that I didn’t quite understand, save that for some reason I had to stand in the other queue.

Margaret were at Marks and Spencer’s recently doing a little festive shopping

This is a large well planned retail store. It has a food outlet and 3 customer eateries. All food and drink is available for purchase in the food outlet so if you enjoy your food purchase you can then buy it to enjoy again at home. Only downside is the fresh produce does not always have a acceptable shelf life date which can be a little annoying. The lingerie dept is lovely with a wide range of design and sizing. A good store to visit for a leisurely and relaxing visit.

This is the time of year when tempers can get frayed and people often forget the spirit of Christmas. Shoppers can be rude and shop staff can be overtired. But the staff at Marks and Spencer Cheshire Oaks need to be recognised. My daughter went into the store with her boyfriend late on a Saturday when everybody will be tired with a problem with her purchase. She was treated with respect and interest. Nobody shrugged her off or tried to get rid of her, they sorted out her problem and took the time to help her leaving her feeling like a well respected customer, and with a sincere and cheery smile and merry Christmas from the staff who helped her.

Went into this cafe in good time to get cooked food. Queued for ages to order, why? They had run out of milk. Come on M&S; it's not rocket science you sell it, surely when stocks were running low your could have requested some. Ordered all day breakfast, when asked how I wanted my eggs I went for poached. When my food arrived the eggs were scrambled. I explained that I asked for poached and was told there was no poached eggs. I sent the whole lot back. The people who work in the cafe should be better trained in customer care, you felt like they were doing you a favour and you should be grateful for poor service.

Love this big Marks and Spencers store. It is large and quite unique in that it’s structure is eco- friendly - rainwater is collected and is used to flush its toilets. The store is bright and well laid out. Ladies’ clothes and food downstairs, home furnishing and Men’s clothing on the top floor, two cafes , one on each floor . There is a wonderful delicatessen inside the food hall which has lovely meats , kebabs, home made salads, pies , lasagnes and other food / it’s great to buy a fishy or chicken kebab along with salad to take home for an easy dinner!

Arrived just after 12.30pm and the upstairs café was very busy - maybe due to it being half term. The service at the till was very slow today despite an extra till being opened. I decided to opt for the tomato and basil soup with two rolls for a reasonable £4.00. We managed to get a table which had already been cleared and wiped down. My soup arrived very promptly and was hot and tasty. There was one white roll and one brown one with plenty of butter. The staff bringing out the food were efficient and friendly. Overall a good experience.

I felt the need to write a review this time as this is my THIRD unfortunate experience in a row at Marks and Spencer’s restaurant in Cheshire Oaks. What first struck us was the chilliness if the whole restaurant area.....not warm and welcoming as you would expect. Then we proceeded to attempt to find a sandwich amongst the haphazard fridge and food area.....no rhyme or reason to the layout at all.....and again the choice was poor....fridges half stocked .....one salad we chose out of the only two choices was open and ripped at the corner so had to be put back. After parting with £21 (NOT cheap!!) for 2 drinks, 2 sandwiches, a salad and a piece of cake, we headed to a seat.

Both cafes are always grubby, usually have tables full of trays ans used crockers and they are very expensive! There never seem to be enough staff to cope with the customers. Very different to when it first opened. Does not live up to expectations....

This very large M &S; has a small but delightful deli. Their seafood platters are superb and their chips are some of the best I have tasted recently. Washed down with a glass of prosecco eating at the bar is a wholly enjoyable experience. Interestingly, when I offered a generous gratuity it was declined. Understandably, it is against company policy!

I would expect that M and S would ensure the highest hygiene standards from their staff but the following was observed on a recent visit --

You’re able to pick up some fabulous sales when they come in the store. Easy parking, good cafe’s for a break & super food hall. It’s a very lovely building, eco friendly and good knowledgable staff.

Tables are not clean, staff are not that friendly and food is overpriced. All you will hear is 'enjoy'! Itis not the same as it was. Pity.

M&S; cafe has been going downhill for a while, but today was completely dreadful. Such a mess, dirty tables piled high with waste, dirty floors, dirty and empty stations where you get your filthy cutlery, long queues, 40 minute wait for hot food, cold coffee, staff (although there were not many on a unsurprisingly busy day) walking past full trays of waste. My fish finger sandwich was just ‘ok’. AND I had to pay overinflated prices for the privilege!! Couldn’t wait to get out of there #shouldhavegonetowaitrose

I have been a loyal customer of Marks & Spencer for many years and regularly frequent their cafe with my family.

Oh deal lord...well its a bholiday Monday and here we are sat in messy and scruffy. You can see from my pics all the dirty pots on the tables and debris on the chairs. Not good enough. Poor hygiene at best.

Called in for a all day breakfast, having queued to give in my order my long awaited meal came. The presentation was good looked delicious. But on cutting into the poached eggs to my dismay were cold. I felt the other ingredients and all warm except the sausage. Having paid over £7 i was unwilling to accept this. I approached the lady who had brought it to the table and was instructed to take it to the cook. So having walked accross the large cafe i now find myself having to shout to gain the attention of the cook who has his back to the high counter as it is for staff only in this position. He informed me he would recook another breakfast. Waiting again this was brought to the table. Having been let down by the first offering i straight away felt each item on the plate. Poached eggs yet again cold,bacon warm, sausage hot. Taking it straight back i requested a refund. My observations of this visit are as follows. More staff needed on the cafe floor as they seemed stretched on clearing trays away and collecting food orders to take to the tables. The cook seemed to be working alone in the food preparation and cooking area which if the case he needs support. My advice would be to get the basics right, employ more staff as this would be more efficient leading to happier customers giving a quicker service. Marks & Spencer seemed to have invested in micro technology that you are given a card that has a location device built in so the staff can find your table with your order. Are we now at that age that a large company that advertises itself as being eco freindly has lost the ability to be customer freindly.

I live nearby and meet up for coffee regularly. Staff are very pleasant and helpful but there are never enough tills manned and as usual long queues. When will Cheshire Oaks branch management listen and act on this same feedback over a long period of time.

First ever visit to this M&S; cafe, I like the cafes and the staff are normally well trained in customer service. Saw the cafe was only about 3/4 full. Family of 4, ordering cakes and hot drinks. Kids and partner sat down whilst I got joined the queue- only 1 person ahead of me and whilst I was at the till paying, 1 person joined behind me. Chap serving was quick but unfriendly. He started chatting to the woman and toddler who joined the queue whilst he was taking my order- it was clear he didn't know her from the questions so it was an odd thing for him to do. Concentrate on the customer your dealing with! I had to tell him twice our drink order. I wanted to ask him where the cream was for a scone but he'd already moved on to the customer behind. Then you slide your tray round the back of the till to the barista who in my case was really grumpy. Whilst she was making 2 teas and 2 hot chocolates I tried to ask her where the cream was and she told me to wait a minute (like a school ma'am!) When she did tell me I went to get some, but she barked at me to stop, I turned back and she put milk on the tray for the teas- I said I didn't need it and she tutted at me. She hadn't asked me if I needed it.... surely I would of said and milk please if I did?

The shop itself has great clothes, and the café has great food. Everywhere is clean, and the toilets are lovely. One member of staff was rather unhelpful, and disinterested, but we complained to one of his colleagues, and they were extremely helpful in helping us find the right suit. Every single member of staff we spoke to - bar that one - was absolutely superb, and the one that wasn't had a bad reputation among his colleagues!

Absolutely love this shop can spend hours here and one of the best parts is the cafe,excellent quality food,lovely friendly and helpful staff.So easy to park and get around would recommend to anyone.

Arranged to meet my daughter here after work, I arrived early so ordered a coffee. Served by a very disinterested 'barista' who turned away from me before I could thank him. Lots of tables needed clearing and most tables had food debris underneath. We tried to order a meal at 6.30pm but were told the kitchen was closing down so no hot food available. Again, no interest, no helpful suggestions, so we replaced our tray and walked out. Pathetic. We had a chat in the car park and drove home. Thanks for a wonderful M&S; experience.

What a farce. I wanted poached eggs on toast. They do poached eggs as an option in cooked breakfast and toast but because no button on till for 2 poached egg on toast I can't have it but I can have scrambled egg on toast. It uses the same amount of eggs but the guy claims it wouldn't work in an audit. Common sense put it through as scrambled and ask chef for poached. The till advisor had to shout over to chef as I requested no butter on toast or in eggs. Tables dirty. Meal left on pass getting cold not good for scrambled eggs. Ended up getting it myself. No wonder marks and Spencer's shutting stores. Very dissapointing. Also ordered cheese scone. Could not taste the cheese. This was the downstairs cafe at the back of the store. Coffee looked like mud.

I am only rating this as very good and not excellent due to the lack of range of gluten free products in the restaurant. Marks and Spencer has the best range of gluten free products in the food hall, why does this not transfer into the restaurant ? Come on Marksies a very limited range in the restaurant is not including all of your regular customers. I'm getting sick of the same few items that I can have if I go in there so generally I don't bother !!! My husband often asks me to go for lunch but I say no I will have to go and buy something in the food hall !!!!

Always whenever I visit this cafe, to indulge in M&S.; I struggle to find a table that isn’t strewn with previous customers crockery and food that failed to pass from plate to mouth.

Pop in to the café at M and S fairly regularly, I personally prefer the upstairs café and we were lucky to get a table so we could look out of the window, On this occasion I chose the sandwich selection and it was very tasty. Also had some of the lovely shortbread biscuits followed by coffee. The café is clean and the tables were being cleared as they were finished with, The staff are friendly and helpful.

I have eaten and had many coffees and teas here. The latest of my visits was 2 weeks ago (actually 3 times in one week), whilst meeting friends. I arrived early - about 9-10 o clock. The cafe is very spacious and light and airy. But it does get very busy as the morning goes on. They have a digital system which allows you to order food and they will bring it to your table. We did not need to wait long for toasted teacakes. Be prepared for a slightly longer wait when it gets busy. You can collect your tea/coffee from the counter, as they make it for you after you have paid at the till. Over my three visits, I had medium coffee, medium late and a pot of tea. All delicious. They do their best to keep up with the demand at busy times to make your hot drinks, but be mindful of the time taken to use the equipment to make these delicious drinks. Great place to meet friends and catch up.

There is cafes up and downstairs. The upper one is vast and disorganized. You no longer get a biscuit with your hot drink. It is hunt the butter for your scone. The drinking glass was badly cracked. You have to clear a table to sit down. The staff were very abrupt. Cleaning standards were low.

Went for breakfast today asked for no mushrooms beans instead and was charged a extra £1 even though the took a product off not happy

I visited for an Afternoon Tea Party and had the best Afternoon Tea I have experienced.

I've had plenty of moans and groans about M&S; over the years but today they were all so much on the ball I just had to mention it, I've a bad back and was bent over a little, a lady rushed to the main door to assist as I approached, a lady giving samples of wine was lovely, the cafe couldn't help enough. When I pointed out that the culery holder could do with a clean ( build up in bottom) they genuinely thanked me for pointing it out and set about cleaning it. I would say that the cleanliness of the cafe has been questioned on other reviews, keep your eye on it please otherwise it would have been 5 stars.

Deli Bar - badly positioned so that during winter months the temperature is not comfortable. It's too near the main entrance.

We have visited this cafe regularly as we often shop in the store. The place is filthy, the service is appalling and they usually only have part of the menu available because they have run out of food. Shameful attitude of staff.

Title says it all. Chaotic at half term. Eye wateringly expensive. Your sandwiches did not cost £4 to make. Filthy uncleared tables. Please sort this place out; it is NOT M&S;.

Have eaten here in the past but it’s gone downhill since opening. Food quality poor, and looked liked it had been sitting on the plate for hours, overpriced, tables not cleared, cutlery not clean, staff wearing stained uniform, not a good experience. Next time we visit it will be drinks only.

The food was good, but the hygiene lets the place down. table after table full of cups and plates left by previous customers. We had to collect the full trays from one table and move them to another to clear one for us to eat breakfast. The breakfast was very nice, but M&S; need to either improve the staff clearing or provide us the option to place our trays somewhere when we leave.

Queues to get into the restaurant as usual. Lots of tables littered with used trays that are not cleared. Staff bring orders our, ignore the used trays and go back for more orders rather than picking up stuff as they go. M&S; get a grip you can do better

We have always had good service here especially if Sharon is on duty. My husband is a coeliac and says the M&S; gluten free wraps are delicious. Sharon goes out of her way to ensure his choice of g/f food is available.

What a lovely experience. Afternoon tea for 2 at £16. Spot on. Although it was busy, everywhere was clean & tidy. Service was excellent with lovely friendly staff. Definelty one todo again 😁😁

This is the largest M and S store I’ve been in and was seriously impressed with the choice of goods in all departments. Free parking for customers for up to 5 hours gives you plenty of time to shop and have a leisurely meal all under one roof. Service in the cafe was friendly, quick and efficient and quality of food superb. May seem a little on the expensive side, but portion sizes are good and value for money.

Food good but don’t like the way you order food then go to another area to pay then find a seat-what I have said is enough

Sorry M & S but you need to up your game Lunch Sandwich coffee with my Wife, food and drink ok,No were to sit, plenty of tables non off which were clean, trays off food left awaiting collection, staff walking past and not even bothering to pick it up,unwiped when cleared Floor filthy didn't look like it had been cleaned that Day Either you need more staff,or a Decent manager.not the first time i have wittnesed this its a regular occurance. Not what you would expect from this Company.

Always really busy but food still arrives in good time. My husband loves the breakfasts and I enjoy the soup. Good choice of food and drinks but a bit expensive.

This is the largest M&S; I have ever been in and it had a great choice of both clothing and food. The assisatants were very helpful. The thing that really attracted us all was the eco friendliness of the whole site with water collection from the roof to solar panels and lots of planted trees. Good cafe too.

After pounding shops at Cheshire oaks, pulled into this massive Marks & Spencer’s store to pick up something for tea. Also popped into the cafe downstairs. Coffee always good with a large croissant and scone delicious.

As usual the clothes and food are nothing better than average, but hugely overpriced. There are better options and at a more reasonable price for both clothes and food just across the way at the Oakes.

Marks and Spencer's is known for great quality and this cafe doesn't let you down,hot or cold food is all lovely and staff are extremely friendly and helpful.

Come on Marks what's happening to you. Late afternoon visit reasonably empty. Dirty table had to wipe over myself with tray of dirty dishes. Ordered soup one was warm enough other not. Returned to be reheated - waitress brought it back with finger in the soup bowl. Not pleasant. Floor surrounding table was quite mucky. Marks used to be quite a nice place to have lunch. Newish building but cafe along with many of Marks have become tatty and unclean . Need to buck up

Faced with an evening attacking the sale rails in Ellesmere Port M&S;, I thought I'd better have some food first. The problem was that the selection of hot food is VERY limited and my first choice - nothing exotic, just a baked potato with tuna and sweetcorn - was 'off'. I had a bowl of soup which was nice but nothing very exciting.

I phoned through to M&S; hospitality and booked a table for two for afternoon tea. The experience was lovely - when we arrived we were shown to a table laid out with a runner - flowers (OK they were not real- but hey!), and our china. The afternoon tea was brilliant - M & S sandwiches are always fresh and very tasty - I had the egg - but my friend had the mixed and she said they were all very good. The scones (we chose the Devon scone) which were so light and fresh - and the cakes were the 'proper' afternoon tea delicate mini cakes. Worth a return visit, and at £15.95 for two a bargain! The staff were very attentive, and the whole experience was heart warming. Thank you M & S.