Marks and Spencers Cafe in Eastleigh

I sat in the upstairs cafe to do work and ordered a large cinnamon bun latte. The price was really good (£3.60), the service was quick and very friendly and the drink was lovely. The cafe was constantly being cleaned and it was a lovely environment to work in :)

I feel compelled to leave a review as I feel that the treatment of staff at Hedge End might be a problem. I am a regular visitor and appreciate how busy and pressured the cafe environment can be, but we were served yesterday (Saturday)by a lovely red headed lad who could not do more for us and was polite and friendly. He was spoken to by an older manager (name Lynn I think) in a not very nice way. She kept questioning everything he did and tried to suggest he did not serve us as we were the last customers of the day. I felt she was unnecessarily rude to him and we felt that she was also judging us. This member of staff needs talking to- if hard workers are treated this way just because they are young, when they try their very best, I can’t imagine it is a very happy place to work. Happy staff means happy customers.

Too long to wait at till, not enough staff. Cappuccinos are nearly always half full ! Went to put coffee on table and sit down when table tipped and coffee went everywhere Including on me ! Also wish they would bring back saucers. Poor service

I went to the upstairs cafe at M&S. Hedge End yesterday afternoon with my adult son. The cafe was not busy but we still waited for someone to bother to serve us. The cafe was not clean, the many empty tables were littered with dirty plates & crockery & we struggled to find somewhere clean to sit. The floor under the tables was filthy, covered with discarded food. There was no brown sugar or sweeteners &Apparantly had been none for about 2 weeks according to one member of staff. My sons cappuccino was only 1/2 full & when I asked for the cup to be filled he ended up with a cup of hot milk! Not a pleasant experience. I will not be visiting the M&S cafe at Hedge End again.

The cafe was shut by 3pm on a Saturday!! The store is open until 9pm. If you don’t want to run a cafe close it. Sainsburys is next door.

Had a nice bacon roll and chicken roll from breakfast and lunch menu was very nice and green tea 🍵 . Clean and quite when we went good table service too.

awful experience rude staff slow service tables not cleared. food was ok when it eventually came out., won't be bothering again.

Couldn’t make any substitutions to the menu. I don’t like runny eggs or baked beans so asked for extra toast and mushrooms. Was told I’ll have to pay extra for that. I did do but never received them. It was all cold when delivered as was the espresso coffee.

Lovely fresh breakfast delivered to our table quickly and with a smile. Good choice of hot food along with cold choice too. Bit of a queue for hot drinks but worth the wait

Understaffed and tables piled high with dirty plates, cups etc. The limited staff on there best and you can’t help but feel for them when they continually apologise to the customers. Come on M&S, even Sainsbury’s Cafe next door is better!

Poor staffing levels, probably over the busiest period of the day.Poor layout ingress and egress, and low quality food and premium prices. Surely not what is expected of M&S

It was crowded, with the all the staff working flat out, and tables being cleared as quickly as possible, so could not complain. One member of staff Jacqui, was calm and polite and smiling when bringing out the food... asked if we needed anything else.... I watched her chat to children while still busily delivering the meals.... a real asset.... don't lose her!

First time eating food here went to upstairs cafe very clean and good service. Food was lovely definitely recommend hopefully be back soon

I used to love going to M&S for lunch, it was a real treat. But something has happened to M&S cafes of late, and it isn’t good. Tables are left uncleared, messy serving stations and staff that act if is you are in inconvenience just being there. Not good.

I attended today with my daughter who for personal reasons struggles to eat out without planning ahead. She picked an item but I misheard and ordered else. When it arrived and wasn't what she was expecting she became upset. I explained this to Kat who discreetly discussed this with Sam in the kitchen. My mistake was quickly rectified without any fuss and lots of discretion. Thank you to both. No one can ever know the story behind those eating in the cafe and I can't thank them enough for their understanding.

I’m a huge fan of Mark’s and spencer cafe tea and cakes. They’re always amazing. One thing irks be though. If you simply buy a hot drink, you get a mini shortbread on the side. If you buy a cake with your coffee you get nothing. There isn’t even a coffee and cake deal to justify why this might be so. Marks and Spencer’s rewards those who pay less. This could be the problem with the business model.

I would rather travel 5 mins in the car into Hedge End town and visit a cafe there. Basically £8 for a breakfast and you get 1 sausage, bacon, toast, egg, tomato and mushrooms. I prefer sausage to bacon and asked if I could swap my bacon for an extra sausage which turn med out to be very hard work. They did it in the end but very reluctant. Don’t know if this was a cafe policy not to swap or the employee was just being hard work. The location was ideal as we were out shopping but next time think I will travel 5 mins to get a better breakfast with better staff.

With two cafes plenty of room. Usual choice of drinks and hot and old snacks just right for a break whilst shopping.

When you think of M&S; Food and their cafes you would imagine, excellent food, good service and above all cleanliness. Not correct and when I complained to their head office - I was fobbed off. I should also add that I tried to complain in store but no one was available. The floor and chairs were filthy as were the table surfaces. The tables hadn't been cleared in a very long time which was borne out by the fact that customers purchasing food were wandering around looking for empty trays, and there was very little cutlery available to customers eating. In addition to this any available space in the cafe was stacked with trays of dirty plates, cups and cutlery etc. I've eaten in better conditions in a local "greasy spoon" cafe and paid a lot less for better quality food. My visit to Marks and Spencer Hedge End cafe can be summed up in very few words - "DON'T BOTHER TO WASTE YOUR MONEY!!!!!!"

2 of us went to hedge end store for breakfast .about the worst breakfast I've ever had at 7.95 each I feel we were totally robbed by the food we received everything on the plate was cold couldn't get our teeth in the toast. Breakfast dearer then ocean village which is a really lovely breakfast.will never be eating in your cafe again

Despite all the adverse comments on Trip Advisor, we decided to risk going to the upstairs M&S; cafe at Hedge End. We should have taken notice of the reviews. Despite being the first customers for the hot breakfast, it was obvious that almost nothing on the cold plate was freshly cooked. The bacon was hard and almost inedible, the sausage was wrinkled and hard and the poached eggs had obviously been cooked sometime earlier as they were cold on the inside. When we ordered, the girl on the till asked if we would like any baked beans. My husband said yes and we were amazed to be charged £1 for a spoonful of baked beans. The toast, whilst only being cooked on one side was as hard as a rock. Needless to say, we will not be returning.

We were very disappointed on this visit, the queue was out of the door, and they only had one till open, even though it was lunchtime!

I went to find a gluten free sandwich in the cafe but there nothing on offer. A member of staff went down in the food store and bought me a sandwich back up to the table. She could have just shrugged and said “no..we haven’t got anything” luckily she didn’t so thank you. Friendly and helpful service is to be applauded.

I’d read all the reviews saying how terrible the food is and didn’t believe them. I went there as I was hungry and it was convenient but I can say with hand on heart the food was disgusting. Shame on m and s. I will definitely not be returning

Shocking, no children’s sandwiches, sausage baps or even marmalade or jam. Just sent the toast back to be toasted, white bread with a hint of brown is not toast! I am a regular at Havant and have never had a issue. Staff need training in stock management, being polite and yes I will get cross if poor service.

Marks and Spencer you need to get on top of your game! Restaurant is an absolute disgrace

Went there today with my partner for lunch and what a mess.

It’s always busy but the staff seem to get everyone through nice and quick. Good coffee and always a nice selection of food to choose from. Tea cake or iced bun is good. If you have something warm, it’s brought to your table.

Prima, fino a circa due anni fa, era un vero ristorante, ora è un caffè che fornisce una scelta di alcuni piatti. Per alcune bibite o per sandwich ci si serve da un banco frigo.

Nice cafe/restaurant for a quick stop while shopping. Staff always friendly, but could do with more to clear and wipe tables more quickly. Always busy with a nice buzz.

Christmas shopping later on Thursday evening and was going to stop for dinner on The way home, instead as we were in M&S; decided to eat there. My husbands curry was edible but only just warm Whereas mine was completely cold. Sent it back and by the timeit came again my husband had finished. The potato was still only luke warm and the pie and baked beans only just edible. Left most of it. Wished we had gone with our original plan and got a pub meal somewhere !!!

Visited Saturday the 18.11.17. Very busy because it was a m&s; weekend discount day. Stopped for lunch and coffee. Hard...

During the last 10 plus years we have used the restaurants at several m&s; stores but the Las three visits...

Popped in back in the summer with the family and had a lovely chat with one of the waitresses, a...

We treated my Mum and Dad to afternoon tea. As always the food was delicious and fresh. The best afternoon...

I find the M&S; flat white to be the best around. Consistently good and always hot. Usually have an iced...

We stopped off last minute and hungry! Popped into the 1st floor cafe and ordered carbonara and jacket potato. The...

Ничего особенного - просто перекус во время хождения по магазинам. Выбор блюд очень ограничен. Считаю, лучше зайти в другое место поблизости.

Lovely scone and butter with latte. Really nice lunch for 53rd wedding anniversary with our daughter.

My friend and I ordered the chorizo salad, however despite paying for the items and sitting down with our bleeper tag waiting to be served we were approached by an apologetic waitress who informed us that they had run out of the items we had ordered. I fail to understand how m&s order inventory systems cannot account for this at the till. Reluctantly we had to choose other items on the menu, my friends was an extra pound but we weren't asked to pay the difference thankfully. The food when it came was very nice but the salad was a bit underwhelming in portion size. Fish and chips were good. We weren't impressed with the elderflower drink which said no added sugar but what we didn't notice until we started drinking them was the sweetener that had been added, this was revolting and was far too sweet and left disgusting after taste in the mouth. Overall I've had a lot better visits to m&s cafe, so I've had to be said and give an average score purely dragged down by today's visit. Otherwise a 4.

Dropped in after a few hours of shopping in storeCoffee was as expected - nothing special but useful to have on site

There used to be a very nice waitress service restaurant here, with excellent prices and lunchtime specials. Now there are 2 similar cafes which serve coffee and cakes, and a few simple meals and snacks. I made the mistake of ordering fish and chips with mushy peas. The fish was overcooked in a dry breadcrumb coating. The chips were also dry and tasteless, with a few being overcooked and rock hard. At £8 it was cheaper than a gastropub fish and chips, but the quality was dire. My partner had a Cumberland sausage bap. The sausage was fine but the bap did not taste fresh. The lattes were very nice and of good size. The baked potatoes and cakes looked good on other people's plates. Clearly we made bad choices but this cafe is definitely substandard and does not fit in with M and S's upmarket image.

Very clean..staff polite..coffee and walnut cake was quite nice not to dry cappuccino just right not to sharp like some places steady flow of customer all the time we were here

Despite being very busy and M&S having power issues in the cafe upstairs. We were served really quickly and the tables around about were quickly cleared.Great Customer service

Your staff are lovely and the food amazing, but I have lost count of the number of times we are told there are no lemons and no skimmed milk. Surely there could be some sort of stock purchase from the store. Just an idea.

We were shopping in M and S. decided we could do with having a meal. The menu selection was fine, albeit basic. Good for what we needed. However a queue of 7+ customers, one till open and 4/5 other staff floating around......they need to focus on more speedy service!

Called into Marks and Spencer and needed to go upstairs to look at some bedding and noticed they had a cafe upstairs. I usually have a coffee on the restaurant downstairs. I am glad I did such a lovely little cafe and the food I had was excellent and the service was quick and efficient. If you haven't tried the upstairs cafe then do. The menu is limited but lovely I am sure you would find something to suit most palettes.

I've never been to this place when it wasn't too busy Coffee and staff all very nice but they just haven’t got the right system or process in place as the queues are too long

Food good,if you can get to it..always busy busy,when you got a pushchair ,it's very tricky to get to a table,without knocking into someone,very noisey,expensive too for a sandwich & drink,always stressful in the cafe,one thing there are always long queues,in the cafe,it's to stressful to visit again with little ones.

They take a long time but the coffee is good. Sometimes you have to wait at the tills a bit too long if its busy. Its a comfortable Cafe but lacks atmosphere and a little pricey for whats on offer here.

Visited the cafe on the ground floor and ordered coffee with an additional jug of hot water. The water was provided in a teapot which was cracked and unclean round the spout. The service was also very slow although they weren't particularly busy. The tables were not being cleared promptly and when the dishes/cups were removed the table was not cleaned and was left sticky. Overall a disappointing visit and the standards have dropped considerably since our last visit. What a shame that bad management is letting the side down.

The way of serving food here is a let down. You collect sandwiches & cakes from servery & pay for these & any hot food! You then get given, number for table to deliver hot food.Next you go to another servery & wait to collect hot drinks. Finally find a table & wait for food. Food delivery is not quick, & we were half way throgh our drinks by the time the food arrived.Food was good by the portions were small

The staff at this cafe make great coffee, if you're happy to wait and particularly if you want soya or extra hot coffee or hot milk in a jug etc, they are just great. It is made properly and they are patient.The snacks are a tad pricey, but the seating is comfy and the staff keep it clean, even if it's busy and full to the gunnels, which it often is!

Average is all you can say for this. The person at the till spoke quietly and quickly so my hard-of-hearing dad could not understand his questions. On the plus side, the drinks were ready by the time we had finished at the till - very efficient.The food was ordered and we took an electrical device to the table so that we could be found when the food was ready. I collected cutlery, sauces and napkins and fresh water whilst we waited. When the food arrived the waitress did have cutlery and napkins on the tray, if we hadn't already got them.The food arrived quite promptly - the upstairs cafe was 90% capacity, so that was pleasing - they were efficient in the kitchen too.The real downside was how tightly packed in the chairs and tables were. I know it's a cafe, and they get really busy, but I had to get up to let someone out from their corner table.Otherwise, the food was acceptable, and it was generally clean in the cafe. There are ample washroom facilities and it's not designed to be a leisurely affair, just an "eat as you shop" facility. Better than nothing if you're hungry or thirsty, but nothing to particularly tempt me back.

Always nice here. Had tea and a scone and the scone is delicious! Only negative is some of the teapots need replacing as they are damaged/cracked. Otherwise lovely and the upstairs cafe is the best one!

Great layout of tables catering for all group sizes. Staff welcoming and everything fully explained. Food arrived piping hot and efficiently. Spotlessly clean. Good value for money. Chicken curry soup delicious and my (fussy) husband really enjoyed his macaroni cheese.

Very busy when we got there. Despite that found a place to sit quickly. Good service very fast and friendly

On our last couple of occasions eating in the restaurant upstairs we complained about the room temperature. The air conditioning was blasting out freezing air and it was draughty. We asked if the air conditioning could be turned down and was told it was controlled from Scotland!! (The temp outside on that day was -5 degrees)!! Other people were also making comments. It was a case of sitting and eating lunch in your coat, which most people were doing. Food always good, just wish it was a more comfortable environment to sit in.

Overcrowded. Long winded. I had finished my lunch before my husbands panini arrived. My aunt had fight and chips which were basic and freezer to oven and over cooked.

Visited the cafe today for a quick lunch. The food was great. My husband had the courgetti bolognaise which he loved and I had a great pie. The staff were helpful too. However it lost marks due to the over zealous air con. We were freezing as were the people around us. My daughter even asked to sit on my lap to warm up. Ruined what could have been a very pleasant lunch. Sadly when I asked a member of staff to turn it down he said there was nothing he could do.

Went to Sainsburys Hedge End shopping yet again on Saturday. Popped into the next door M&S with my wife around 1215 for a warming coffee prior to hitting the chilly Sainsbury's refrigerator aisles. M&S Hedge End has two cafes, one upstairs and one down. Went upstairs first, large queues and no displayed food (broken refrigerators) so we moved downstairs. Slightly smaller queues here, with food in the fridges, but a sad lacking of sliced cake, scones, croissants and the like. Settled on a croc-mesuire, whilst my wife eventually obtained a cheese scone from the back store. Waited for what seemed forever for our coffee and looked for a clean table. Not much luck there! Sat down and took a sip of my drink only to find that my coffee wouldn't be around long enough to see out the delivery of my Croc'. This was, by my standards tepid. My wife of course was fine with her cold scone. Sad to say that my Croc' finally arrived just as I took my last sip of coffee. That too was tepid and chewy having been sat "on the pass" in a similar long queue for food delivery. So, I guess the moral of the story: to make sure that you arrive either side of lunch and make sure to ask for your coffee 'extra hot', or 'burning' even. That way, M&S may actually have the correct number of staff to cater for those leaner times rather than that of the lunchtime rush, and I may well have stayed warm around Sainsbury's. Disappointing, but this is not the first time. As I say, Why do I bother?

The luxury hot chocolate is to die for. Staff are really friendly and give excellent service. Queue was quite long but staff got through it within no time. Well done to Veronica and Laura

If you're lucky and don't need to queue (or patient) the coffee is always good and quite generous cup sizes too. The food is always M&S quality so nothing to quibble over here. Pretty much does what you would you want and expect. Good value overall.

If we hadn't visited here to clothes shop for my 95 year old Mother and then call in to the cafe for tea/coffee and cakes, we would have walked out in disgust.There was one till open with two people making the tea/coffee.......and 12 potential customers queueing up!The tea, coffee and cakes are all good quality but they need to be far more responsive to customer demand.We will probably go here again as, to a degree, they have a captive audience.However, to quote Andy Grove:Success breeds complacency. Complacency breeds failure. Only the paranoid survive.

Great to stop for a coffee and delicious snack whilst out shopping. Pleasant surroundings with lovely staff who get to know you if you regularly go in here. Same high quality of food served here as you can buy in the food hall. Highly recommend bacon roll.

The coffee is always decent, the cakes and scones etc are consistently high quality. Sometimes gets a little busy and there's one key annoyance; one toilet for the entire restaurant! It's also always pretty unpleasant (smelly and shabby).

My daughter and I had a great lunch this week in marks. The cafe on the first floor had quick service( although it was a quiet afternoon). I had the deal of sandwich and cake for £5. I chose the jerk chicken wrap which was delicious and the coconut cake which was wonderful. Would defiantly go again. Been dreaming about the cake!!!!

I often come with my husband and the staff are always lovely. You sometimes have to queue but it's always worth it. I think it great value for money. The food and coffee is always beautifully presented

This is a very clean restaurant. The menu is made up of M&S food. We decided to have our evening meal there. The lasagne was great

Not many places to go in hedge end but the staff are very friendly and helpful. Good selection of cakes - lots to pick from!

This cafe has everything going for it, great choice of hot & cold food as well as an amazing selection of cakes !Speedy service in relaxed surroundings. Thank you M&S !

The staff were friendly. The food which was sandwiches, scone (choice of plain or fruit) plus clotted cream and jam, plus cakes were all tasty and nice. The atmosphere is nice and we had a lovely relaxed afternoon tea here. Also parking is no issue and you get to shop :-)

Had baked potato which was served hot and quickly. Very friendly staff and outside play space for children. Relaxing atmosphere.

Upstairs quieter and with a view of the shoppers browsing,great for people watching. The cream tea was good but not exceptional, no comfortable chairs though only the plastic moulded ones. Will be back as it is there flagship store I understand.

Everything was what is to be expected of an m&s cafe, except the speed of service. It was clear that the staff were stretched to breaking point. I felt sorry for them. For goodness sake help them out and hire some more staff.

Whilst shopping at Hedge End, we decided to have an early “light dinner” in the M&S café. The choice was fairly limited, and the portions small. The environment is clean, but only functional; but then this does not pretend to be a restaurant, it is just a self-service café serving light meals. As such we found the quality of the food just about acceptable.

Had a mid morning snack, good selection of cakes, snacks and drinks. Plenty of room to get buggy in and highchairs provided for the little one.

A bit of a rest between shopping, big queue due to a coffee machine being broken.Prices are reasonable, good selection of cakes and ordered food is good and quite quickly prepared.Very busy but it's a wet Saturday so only to be expected.Tables are quite close together and due to the design it's noisy.Sure it's a lovely place for lunch midweek.

Coffee at a very reasonable price, and quite a reasonable quality. The cafe was very busy and had several tables that needed clearing, but within minutes all the tables were cleared and cleaned.

We popped in here as we were at Hedge End all day shopping. I like M&S but of recent times there is always a queue in any of their food outlets, don't ask me why, but there is.M & S coffee is lovely, and so is the selection of foods available, but I hate the waiting.The cafe we used is situated on the ground floor near the main entrance. It was busy with shoppers, and families.Always clean and lovely staff, which is expected with M&S.

Lovely staff and amazing afternoon tea at only £6.49 compared to £16 in a Brighton tea room. Even refilled the teapot for us. Caters well for elderly people and their soup is fantastic.

After asking 3 different members of staff for white sugar for tea, and waiting 15 minutes to finally get some. "Told someone has gone to get some", 3rd member of staff we asked said we should of asked! REALLY M&S need to train staff to know where they keep the sugar as there was some under the service station. NO APOLOGIES EITHER.

We came in here for a sandwich and some green tea. The items were good, the staff pleasant. The surroundings were a bit antiseptic.

Service slow and staff not that professional, food expensive and portions small. Staff at the till were uninterested and the tables were slow in being cleared. Very disappointed in Marks and Spencers cafe. Will not return.

We come here most Saturday's - the coffee and staff are always lovely, there just aren't enough of them. On Saturday we always have to wait to be served about 20 mins, almost always we have to clear the table as they are so busy that there are no staff or not enough staff to keep on top of it.They have just started only using two tills at the front so as there are tables free once you are served. Food and cakes are always great, shame you can't get free coffee cards anymore just hope Sparks keep giving us coffee shop incentives.

It was late lunchtime, no one on tills, my wife and I grabbed a mini bottle of rose wine and some crisps, sat quietly to talk business, it was pleasant and quiet, wine was cold.despite no one on tills or serving, really hard working pleasant guy clearing the tables..

I try to have lunch there any chance I get. Not too many options but the food is lovely. Love the zucchini spaguetti bolognese! Kid's friendly but last time they were short on high-chairs and we struggled a bit with our 2 yo... But would definitely go again

Stopped in the upstairs cafe for coffee and a pastry one Sunday morning, got a table overlooking the food hall entrance, very good for people watching! The coffee was good and the pastry was tasty.

Went to the cafe for lunch. I had originally planned ongoing to Sainsbury's cafe but then saw the M&S cafe as going through the store so thought I would try that instead as it should be better. I was really disappointed on the size when it arrived. If you look at the photo you can see the sauce sachet which gives a good indication of the fish size. Then there was only about 10 chips. I want very tempted to take it back and say I had ordered an adult meal not a child's but unfortunately was in a hurry.

I have just posted a review, which i, foolishly, did not review before posting :) Derrr! I want to change it slightly in that i have remembered the name of the other lad - it is not Alex, it is Will! Both Jack and Will were so courteous, and helpful.

Having used similar cafe's in other branches I was pleased to see a cafe, but it wasn't as expected, the food on offer was good but the queue to pay was long and slow, the tables were dirty and the lack of staff was very evident, I felt let down to what I was expecting.

The place is dirty, long queues, poor service, limited choice, disorganized staff, tables not cleared. And to top it all, the toilets are a disgrace.

Men aren't known for their awareness of dirt & my partner is no exception to the rule. Sat drinking our coffees he announced "how dirty is this place!" and he was right. Coffee was poor too, more frothy than coffee and slowly served. I'd expect a higher standard from m&s but this place seems like an afterthought.

There are two cafes at this branch. They seem to serve the same food but the upstairs one is quieter and the service quicker. Both and bustling/noisy depending on your point of view! Usually very clean. Perfectly nice sandwiches and hot snacks with lots of cake choices. Hot food is delivered quickly to your table. I had a nice sausage and cheese Toastie which was tasty and served by a friendly and helpful staff member.Lots of staff around when I visited, tables cleared promptly after use. It's not gourmet but it does quick stop shop cafe well. Free and reliable wifi.

If you are like me , i am not the best shopper, but someone needs to carry the bags. But a nice reward was tea and cake at Marks and Spencers Hedge End. The staff was nice and helpful. Might go shopping again.

Called in for lunch over the Bank Holiday weekend. The cafe was packed and tables were at a premium. The wait staff had a job keeping up with clearing the tables as they became free. There were three of us and we all had jacket potatoes with fillings and a drink. You order your food then take a GPS token thing which you leave on the table and they bring your food to you when it's ready. This worked pretty well and we didnt have to wait too long. The jacket potatoes were hot and there was adequate filling and they were served with side salad, baby cherry tomatoes and cucumber. If you enjoyed your food you could buy it downstairs in the food hall.

Not bad but not special in comparison to the reputation that M&S have built up over the years for the quality & presentation / style of their food.Not necessarily good value for money throughout the menu choices but again if you are enjoying the shopping there are few alternatives

Staying just outside Hedge End for a break for a week. Picked up a friend from Station and dropped into Marks for a light lunch, food was served quickly even though it was busy, and was hot and tasty. staff were friendly and helpful. Returned a couple of days later for a coffee and cake both nice. Enjoyed watching over the balcony the lady prepare strawberry tasters in the food hall below. Had to go down for a taster of Eton Mess.

The recently overhauled cafe downstairs at M&S Hedge End is spacious and pleasant. The food and drinks are what you would expect from M&S and the staff were very friendly and helpful- one server volunteered to bring our cups over to our table as our tray was full with teapots and cakes. The carrot cake was very good, by the way. Having this cafe makes the dread prospect of shopping at Hedge End a bit more bearable!

I grabbed a take out coffee from the M&S cafe. The coffee was good, the prices were average, the service was quick and you get a small biscuit included in the price. What more could you want