Marks and Spencers in Cornwall, Isles of Scilly

Got here with the family at round 1130 am on 12th August was given a mean and there was hardly anything left to eat. Think twice befor coming here if your on holiday. SORRY

The sweets bag needs to be in a paper one and the sugar needs to come down. The. Sweets were alright nothing special. I couldn't taste them very well.

I see no one has reported on M & S café for a long time, well it has not improved in fact its gone way down. No saucers with your cup, very expensive off hand staff need I say more. How they justify the cost of coffee is beyond me. I wonder they have any customers, wish I had not gone in. Also multi story car park adjacent makes shopping an expensive hoppy

I had eggs with smoked salmon it was luke warm and swimming in hollandaise sauce. I was hungry so I ate some of it and then felt ill for the rest of the day. I have had this food in the past and it was perfectly acceptable but this time it was truly horrible. I did mention this to the gentleman collecting dishes and dealing with customers but he showed me complete indifference.

Not the restaurant! The ladies toilets are a disgrace. The entrance door is so dirty all over you don’t want to touch it. The bins and toilet roll holders are on opposite sides of the cubicle so if you weight more than 8 stone it’s impossible to move. The hand dryers are filthy inside, the cleaner obviously wipes over the outside but omits the inner where your hands go. Disgraceful.

Oh Dear, Oh Dear - Very, very poor – Avoid! For a company supposedly on the up, this store in Truro is very much on the down! The food store is dull, the clothes store overstocked & under staffed and the Restaurant is going from bad to worse. A month ago, I had the “undersized” breakfast which was sort of luke warmish & overcooked, although the egg was good. This time, the “Egg Bene” was entirely cold including the muffin & the hollandaise and the side of chips were soft and tasted of old fat. The cappuccino was hot but no chocolate – they’d run out and this in a food store that sells the stuff. It was busy but that’s no excuse. The restaurant is supposed to be a showcase for M&S food – not an audition for “The Apprentice”. Poor management, inadequate training or a lack of staff?? I don’t know and I don’t care – I for one will be shopping & eating elsewhere in future.

We had lunch in the cafeteria and I ordered mashed avocado with poached eggs on toast. We waited for about half an hour to be served but when it arrived it was stone cold and tasteless, cold eggs and cold tasteless toast for £8.50. No cacao powder on the cappuccino, they had ran out… Long queues at the ladies toilets, one Out of order and practically non existant liquid soap, I struggled to get one drop… Saturday is one of the busiest day and M&S know that, it screams complacency and inadequacy. Very disappointing.

As we were already in M&S shopping, it seemed like a good plan to eat in their restaurant. Huge mistake. We ordered two ham and cheese toasties and two coffees and went to find a table. There were tables available, but not cleared or cleaned - neither was the floor. As these were the only places to sit, we had no choice. There were no staff around doing any clearing or cleaning and only two people delivering the food to the tables, only one of whom showed any interest in what she was doing. After a 25 minute wait our toasties arrived - cold congealed cheese, ham that was singed at the edges and far too much mustard, making them inedible. Needless to say, we left them. The only plus point was the coffee was at least hot. We will most certainly not be eating here again and would advise other people not to do so either.

The giant breakfast is totally misnamed, it should be the medium sized and COLD breakfast. I visited with family at lunchtime and it was nearly full but we did manage to secure a booth seat which would have been more comfortable if I was several inches taller! Maybe 5'4" is considered excessively short by whoever designed the hight of the table? The tea came with very small cups and in a very small tea pot so not off to a great start, but the meal was worse. It didn't take that long to arrive but had obviously been sitting for several minutes on stone cold plates so it was far too cold. The toast only had the tiniest bit of residual heat as did the bacon and mushroom and everything else was luke warm, and to be honest, even if it was all served hot, it didn’t taste anything better than could be had a lot cheaper elsewhere. I didn't have the heart to complain at the time as there was only one lady delivering meals despite the cafe being full so I guess it was a mix of poor management and lack of staff that was at the root cause of the cold meal. Next time I will go to Sainsbury's for a LARGE all day breakfast as its more plentiful, tastes better and served hot with huge mugs of tea - plus it costs £3 or £4 per person less! M&S need to try harder to be considered of better quality or value to be worth the bother of eating here.

Came in today, I come here often, usually it’s really lovely. Today was very poor. I think there’s some new staff on today, which is great. However there was a red haired girl who was very uninterested in her job, she stood leaning at the used tray station with her arms folded, just staring at the amass of crumbs and rubbish that was on the floor! Surely someone could give her a brush and make the place look like you’d want to eat here! Very poor impression today and not the best service. The young chap clearing the floor however did a great job and was happy and smily!

Terrible breakfast for £8.95. Two tiny dried out sausages and three small processed streaky bacon. Plate was cold so food was luke warm. Very poor quality and definitely not worth the price

Popped in for a coffee and scone. Coffee presentation wasn't the best and when ordering and paying I only got half my order before the gentleman served the next person meaning I had to ask for my coffee. I had to ask for a clean knife as all the ones available had bits stuck to them. Usually very good here but seemed to of gone backwaters slightly today

I visit this M & S every time I am in Truro, Cornwall. A very popular store and the restaurant is always busy. Food is great and if you’re lucky you can grab a window seat whilst you enjoy a cuppa tea and toasted bun or delicious breakfast.

My wife and I use M&S in Chichester for Breakfast quite often, but the only bread on offer is Sourdough, WHICH when toasted is far to hard for elderly folk whose teeth cannot exert the pressure needed to bite through it, could you not have a choice of bread? other then that the M&S food is perfect.

I was looking for a dress for a special occasion and I was struggling to find one as I don’t normally wear dresses. Sam a young lady was so helpful she went out of her way to find me different styles and when I found the style I liked she then went out and got several dresses in that style for me to try. I found the perfect dress I was delighted. Sam was outstanding in her manner and attention to detail to find what I was looking for . Amazing service thank you

100% for M&S cafe Truro. Went there with my daughter and her baby to have lunch but baby decided that mum didn’t want her lunch hot and started crying as babies do. We eventually calmed her down but daughter’s lunch was cold by then. However we were reduced to tears by an assistant who came over to refund us the price of my daughter’s meal saying that it’s difficult for mums and that she should treat herself another time. Bless her.

Cannot fault the food in anyway. Busy as expected for morning coffee/breakfast. I feel the place could do with more staff to ensure tables are cleaned after every customer. Staff were polite but always look busy and often stressed which is a shame.

Visited to buy a new fleece for myself for Christmas, but the men's department upstairs was closed, but a lovely young M&S assistant came to my rescue called Tobie and brought not 1 or 2 fleeces down to show me but more like 10 of them. She was very caring and supportive and unknown to her I was disabled. She even helped me to make up my mine and said which she thought suited me. Management take care and support this young worker in your M&S store in Truro.Thanks Tobie, your help and guidance was appreciated.

Thank you simon and evangeline for looking after my mum and I so well when we were shopping for food last week... Excellent customer service, so friendly and helpful, deserve a raise or a promotion haha! 💋

Visited 2.10.20- unfortunately the cafe was only open for take away drinks due to staff shortage. Numbers of customers were being disappointed. We understand this can happen but two observations:1 There was one lady left serving, but three telling us we couldn’t have the usual service. What does this say?2 why does M and S not use the NHS Covid app but keep to its own?

Very good food for a fair price. Gets busy at peak lunch times. The steak pie we had was very good a few peas would be good.

Very busy when we arrived. Chose our food and drinks and were lucky enough to find a seat. The food was great. Tasty and hot. Drinks were good too. Very busy and the staff were constantly running around. A very busy little restaurant with a good choice of food/drinks so be patient.

Lovely Choice for light meals, Snacks and Coffee, gets very busy you need to choose your time, Always served fresh and hot, suits everyone, from young Families and babies to people meeting, or shopping,

As a regular visitor to Truro, Cornwall the cafe/tea room in Marks and Spencer is one of my favourite and it seems quite a popular spot for others. It is situated on the first floor and has lovely window views of the Quay and square below. Enjoy a lovely breakfast, hot or cold lunch or stop for scones with ham and clotted cream. After take a stroll through the homeward department or browse the latest fashions in the men’s and women’s clothing departments. A great visit for the whole family.

Did some shopping at M&S and headed for the Restaurant on the 1st floor, for light lunch - baked potatoe with cheddar cheese and side salad which was wonderful and very tasty. Also enjoy a hot cup of latté and brought my mice pie + Clotted cream home for next day as I was full. The environment was very clean, staff were excellent and friendly and sure kept busy. Really enjoyed my relaxing time with lovely food before heading on and up wards.

We stopped in here just to pick up some food to take back to our b and b (as it didn't serve dinner and we had no restaurants near to us) The sandwiches were quite good, as was the salad. and fruit ( fresh tasting) We picked up a bottle of wine, at a nice price, and it was delicious.

We ordered toasted sandwiches and drinks and got exactly what you would expect. Nothing special, but perfectly acceptable, plus a view out across a damp Plaza. There were queues at the till and probably not enough staff, but they served with a smile.

After waiting what seemed an eternity we finally got served by a very pleasant but harassed lady helped by a younger colleague, our tea and coffee were then sorted out at the end of the counter by a young assistant. My friend had lemon drizzle cake and I had coffee and walnut sorry to say both as dry as old boots !

I was glad I only wanted mint tea. I had to queue for a very long time. Even heating up a panini was going to take 15 plus minutes. The staff were absolutely overwhelmed. When I asked the man who seemed to be in charge why they weren't putting in extra staff I was told they had the 'requisite' number of staff. Why oh was the person on the till also expected to serve drinks?V disappointed

Checked at till with staff member regarding ordering a toasted sandwich. Carefully noted but on arrival at our table the staff then informed us that it might not be safe to eat! Two more trips to our table the staff apologised and refunded us our lunch. Marks and Spencer please train staff in allergies!

Just popped in for a bottle of coke. No glasses, were being washed. (About 20 people in the cafe) told couldn’t have a glass. Had to have a plastic beaker. Then when the glasses came out it looked like the kind that a 2 year old would be happy with.

Good selection of cakes, pastries and a lovely place to relax and while away an hour, in between shopping !

We all love Marks - or we used to. But this reminds me of what it used to be like. All the basics, good quality - but they need an injection of inspiration.

The worst fish and chips I've had.A dried piece of tastless fish (obviously frozen) with cold limp chips. Breakfast plate no beans or hash brown.One egg one sausage.not great. Won't bother again

Called in for coffee and cake whilst shopping in Marks, very crowded but managed to find a table. Worth calling in to have a break from shopping.

It was a horrible morning weatherwise so we decided to go and have an early drink. We saw 'a pot of tea and a toasted Hot Cross Bun' on offer so we decided to have this. The tea was Gold Blend and the bun was lovely - sufficient butter for both halves. Recommended. It was £5 for the two.

Visited on Saturday afternoon quite late in (about 4pm). Not much choice in cakes left however I had Victoria Sponge & my friend had the coffee & walnut cake - both really nice flavour & moist.

A lot smaller store than l have visited elsewhere. Not such a large range of products, but nice atmosphere. Cafe was good.

It was a busy Saturday but most of the people near us seem to just be sitting down to coffee and cake so I am not sure why it took so long the be served with a full day breakfast. The portions were average and it was ok but not great but why was it served with nearly cold toast which was barely toasted at all? Of all the things you could serve, toast is the simplest to get right so there was no excuse to get this so obviously wrong. I would only go here again for coffee as that is ok.

I have visited this face for many years and I've been quite disappointed with the lack of vegan options available. It's good that they offer dairy tree milk but as far as good goes, there is nothing except crisps or an iced bun. I have had to go with this option many times as my family like the toasted sandwiches& bacon rolls. Come on M&S;, get with it & stop catering just for your pensioners, there are tonnes of vegans out there that would like more choice.

I have not been here in several years but since it has been 'made over it has lost its former glory. The Marks Cafe was always that little bit special compared to other establishments but now it's like any cheap n cheerful place for a coffee n snack.

Oh dear ! Gone are the days M&S; used to take pride in everything it had to offer. Is it any wonder then they moan about their reducing sales figures. Good running of an establishment comes from the top, down to the shop floor and cafe (particularly when there are 34 other cafes in truro to compete with).

Cafe is located on top floor at far end away from car park entrance (although that’s where the rest rooms are situated, unless you’re happy to use the disabled facility). Food etc is same as any other M&S; cafe - it’s the service that breaks it here. Decided on soup and there’s four or five choices - went to place order at till and was told it would be a 20min wait for the soup - asked why and there was no real reason and it wasn’t exactly busy - had a slice of cake instead. Noticed other customers experienced same issue regarding hot food and changed their decision as well when told. Tables took a while to get cleared and cleaned so overall this was our first and last visit at this cafe as there’s so much choice around and about nearby .

I am a regular customer at M&S; Lemon Quay. Spending in excess of £120 in the food dept. every week. I usually call in at the cafe for a drink and a snack. The queue is generally disorganised and the wait for food unacceptably long, but my conversation with the manager today bordered on the bizarre. I ordered two coffees and two toasted tea cakes, to be told the wait for “hot” food was 20 - 25 minutes. This was at 2pm, not during the main lunchtime rush. I can only imagine how long customers had to wait before me. When I questioned the inordinately long wait for a relatively quick snack, the manager informed me that the tea cakes were put in the oven with everything else! Sensibly, or so I thought, I questioned why quick turn around food, such as tea cakes, could not be done in a toaster ... response, “We don’t have one.” I pointed out that their own Homeware Dept. was full of them, why not pop out and relieve the shelves of a couple? This apparently was out of the question, as they would have to order one. Thus my fears for the future of M&S; were confirmed. A once great British Institution is now being managed by those with no common sense and no idea of how to serve its loyal customers. Unlike the people in front of me in the queue, who returned their food to the shelves, I decided to wait. My tea cakes did arrive some 25 mins. after my order. Such a pity to see a Company, which in the past was renowned for its customer service, reduced to this low standard. Profits will continue to fall and branches will continue to close ... what a shame.

Very popular at peak times, nice soup and sandwiches but a haphazard Seles service and payment system that creates slow queues when it’s busy. A tad noisy but very handy if you’re shopping here.

Typical M and S. Always busy and buzzing with noise. Not much atmosphere but what does one expect? Long queues and slow service but food ok. Tend not to go there anymore as there are much better places in Truro.

We had a good cup of tea and cake but had difficulty finding a table that was cleared and clean. On leaving a young member of staff had started clearing tables and was aware of a regular customer who had left some possessions on the table. She advised us that he went off around the store but came back again for his bag.

My partner and I visit here whenever we holiday in Cornwall. We were here last week for an all day breakfast and were very happy to find new toasted sandwiches on the menu and scrambled eggs on toast. So my partner tried the grilled cheese sandwich with red onion last week and liked it. Today I had the breakfast and my other half tried the scrambled eggs and unfortunately the scrambled egg smelt of fish. I don’t have a keen sense of smell but even I could smell it so whether the product had been microwaved in an oven or receptacle recently used for a fish product or the eggs were from fish fed hens (the poached eggs were not fishy!) I don’t know but it made the eggs inedible unfortunately. We always find m&s; cafe food and coffee/hot chocolate etc to be lovely but on this occasion the scrambled eggs were not.

Popped in for lunch 6 meals enjoyed by all. Quick service on hot food, would recommend. Clean tidy tables nothing to complain about

During a visit to purchase clothes, took a tea break in the cafe, disappointed, the initial service was quick, we only ordered tea for two plus two toasted tea cakes, the tea was immediate, but nearly half an four to get the tea cakes, please folks, try to serve the food and drink together, what is the point of a pot of tea at 1pm and toasted teacakes at 1.30pm. One other thing. It said in the cafe that you would be feel most welcome and be served by people happy to serve you, got to say, didn’t see or feel either, looked very much the the staff didn’t want to be there, M @ S going downhill methinks

Called in while in the store shopping for a quick coffee, it was fairly busy seem to wait for a while before getting served, service was slow didn’t seem to have enough staff on , lot of tables had dirty dishes on , the food was tasty but that’s all you say about the place.

Was told when I tried to order food today that there was a 45minute wait, so I opted for a sandwich and a pot of tea. Sat down, the two ladies next to me said they had placed their food order at 12.40pm, their food finally arrived at 13.20pm. When I looked around me at the state of the restaurant I was shocked. Lots of spilt food on the floor, tables piled high with used crockery, trays of uneaten food, general chaos. In the 40 minutes I sat there, nobody cleared anything away, so when I had finished eating I cleared my table, then cleared three more, just to try and help them out, not a good lunch!

Queues were out the door, staff were in no hurry, tables loaded with dirty plates, there is no space between tables ( i got someone's backside in my face every time someone else stood up), much like the store its cluttered and impossible to navigate, really expensive coffee which was incredibly weak, no fruit available - no redeeming features whatsoever. Avoid and support one of the independents like we should have done.

Went for lunch today , ordered a soup and a toasted sandwich . Waited 20 mins for the food , even people who sat down after us were fed before us . I queried the delay and was told “ when you paid you should have been told there was a 15-20 min wait “ I was not told this .by the time we got our food our coffees were cold. The restaurant was busy , tables full of dirties waiting to be cleared , cutlery ran out , trays ran out . The cafe was better before the refit the current logistics are poor . All in all I expected better . Would not go again which is a shame as the actual food tasted great but the service is disjointed and slow.

We stopped for lunch and selected a tia curry and turkey pie respectively. In view of how busy it was I guess the wait was to be expected. The food arrived piping hot and delivered with a genuinely warm smile and cheerful greeting. The meals were lovely and just the right quantity, so well done. For us, the thing that lets the restaurant down is how little space there is between tables. I know you need to maximise your return on the space and, knowing how busy you get, you probably want more covers, but it really does spoil the expereince. We watched and experienced first hand being pushed and shoved as customers tried to get through the with their trays and worst still buggies. Will we return? Probably, but only for coffee outside of peak times, shame.

Coffee,cake,sandwich or snack a good value place for a stop. Coffee is excellent and good value unlike many high st coffee shop chains.

Met my friend in the cafe for coffee and cake, £3.00 for a slither of cake even though it was tasty still very expensive, nearly £11.00 and had to look under the plate for the cake!!!!! Tables also needed clearing and it wasn't even lunch time.

Went into the cafe in Truro for a midday snack whilst on holiday and was not disappointed. It was very busy which says a lot for the cafe. We had coffee and cakes for two which were excellent but a bit pricey

Back in the day the M&S; café was a staple, good quality, good service and fairly quick.

We had a sandwich selection and an apple juice and the quality was lovely, as usual.

Usual M&S Café/Revive standards providing affordable lunchtime snacks. Took me a while to find the Gluten Free options as they need to be highlighted with larger signs

Went last Saturday and ordered hot food for me and the kids. Ordered toasties and jacket potatoes. We waited over half an hour. They were very busy but looked like not enough staff. What staff we saw looked run off their feet. Will not return.

We visited today for lunch and it was very nice indeed. Staff were very friendly and helpful and were working hard. We decided to have a Chicken and Ham pie with garlic new potatoes and it was served quickly, hot and very tasty. It is new to their menu. Have to say that all their cakes looked lovely and if I hadn't had such a lovely meal I would definitely have had some cake. The meal was not overly priced so will eat here again when in Truro.

It was fine but the selectin is much the same as always, not very exciting. clean and tidy good service .

We pop in as it is convenient for shopping and we know the quality of the food is consistent. The staff are always pleasant and helpful but they can get very busy and there is not much room for a lot of them in the till area. Very handy if one is a wheelchair user.

Marks and Sparks..always friendly,always nice. Shopping there is calm shopping, you don't get stressed or exhausted..,staff is friendly, they know how to behave,they always help you..it's great if you shop with your mum or granny, they can sit at the restaurant and have their scones, or toastie...or when you're out n about and your little one, won't eat anything..heh M&S ..oh it saved me few times

WE stopped here on our way to our holiday apartment for lunch and provisions. The choice of sandwiches at 12 noon on a Saturday was very poor. The provision shopping was good.

Variety of dishes availableFriendly staffViews across lemon quayConvenient locationLots of choiceGluten free optionsBaby/Child friendly

We have visited the cafe on a number of occasions as the food there is good. The staff are always friendly and welcoming, however it is very slow service. We had hoped when the refurbished the cafe that they would have put more till points in for busy periods - unfortunately not. Two pay points in a cafe of that size is crazy. They need more staff to clear tables etc - the current staff work hard, but there's not enough.enough.

Nice layout for the new restaurant. Open plan, clean and overall a welcoming place. Ordering from the centre console was quick and easy. Delivery of the food was typically Cornish, slow and steady. The guy waiting on table was excellent, even magic ed a couple of butter tablets for the baked potatoes. No complaints all round will visit again.

I had hoped for a pleasant shopping experience. Instead I was met with being ignored by staff - yet other people whom had arrived at the automatic checkouts after me were getting served immediately if there was a problem. Being a person with an invisible disability where i could collapse and am always trying to hide the pain in my legs - such rude behaviour is unacceptable. I should not have to tolerate a filthy look followed by the turned back of the checkout girl more than once - any more than i should have to point out more than once that i have been there too long and got there first - as well as having to validate my disability by sharing the details of my illness with her.Yes, i looked smart. But yes - i was in agony and nearly collapsed.I thought the M&S has dropped the snotty attitude. Clearly not every customer is valued!

really nice place to go when not lot to do really good food and can buy really nice food to take home with you give it a go.

I know, totally boring!! But, when you're not sure where to go you know what you're getting from Marks and Sparks!!Staff were pleasant, toasties didn't take too long to arrive and the tea was very tasty.

no hay mucho que decir. si tienes hambre y se ha hecho tarde, pásate po un marks and spencer. siempre tendrás unos sandwiches muy ricos

good for coffee and cake ,also for a bowl of soup and there food is very tasty. nice staff and also good atmosphere

The staff cannot cope,it's not their fault. If you have children don't bother they will get restless. Have gone there several times, the food is either finished they have sold out so if you like salads beware as you only have 2 choices and if you are vegetarian one choice ! Tables never cleared unless you do it yourself, why should you after all you are paying to eat in. Food okay. I have never had to give a rubbish review I always try to look at the positive side...

I used to pop in with a friend for drinks and snacks but the service is so slow and the hot chocolates were hardly hot. We go elsewhere now.

The saving grace of this cafe is that there are several floors of car parks where hopefully you can find a space to park on the level of the floor of the cafe .The trouble with the cafe is the chaotic way the staff work .The organisation leaves a lot to be desired ,not least where you queue to place your order .The trays are behind you against a wall away from the serving area ,and I had to search ,and have to be directed to them ,as they were not obvious .It is such a small area where people have to line up ,and there are two queues ,which is confusing ,as only the one is completely obvious its there .Why they changed from the original layout I don't know .Presumably it was to get more bums on seats ! Although I was kept standing waiting for my turn to be served ,I did feel sorry for the staff falling over themselves in their cramped space ..and visibly working their little socks off ,perspiring and looking hot .and not getting very far .I think the cafe has sadly , like the rest of this Store ,lost its way ..The staff don't seem as highly trained in customer relations as they were years ago ,and I'm often as a customer being served ,having to take a back seat whilst the assistant holds a conversation with her neighbouring colleague .The food is ok ,when you do finally get to a member of staff ,but is quite restricted and not cheap .,one of the nicest things about this cafe is the glimpse of the spires of the Cathedral from the window ,being high up .Unfortunately,I often feel I'd like a coffee if I've been trolling through the store to no avail of finding anything I want to buy ,but the thought of the palava of queueing and of finally arriving at a table ,takes more time than I have to spare .

Overall a pleasant visit however facilities were not sign posted adequately. Found disabled loo which I am registered disabled so we all went together!! Cafe very pleasant had more choice in cake than the m&s cafes near to our local area. One problem when you go to pay or order hot drinks it's not set out in a way that is straight forward. Otherwise service etc was great.

Shopping in Truro and decided to have a cup of coffee before going home. The wait to be served took forever. There were a number of tables vacant however they were not particularly clean and many had used crockery/cutlery on them. The lady who served us was very polite with a lovely smile however there was no apology for the wait/delay. Sadly this is not the first time we have had this experience. For a store which has a good food hall and other departments one feels that they could do better.

Thought we would pop in for a coffee and bite to eat.....just your typical British eatery...boring, bland and getting expensive. Clean and courteous at all times but dont you just get tired of the same old thing...just a different day !

Hi there.. the shop is great with a full range of everything. A good food hall everything that you would expect from a M+S. A linked under cover car park with a working lift great.. BUT it is very very EXPENCIVE. so be aware of the time you arrive and leave...

Visited with a friend and after shopping in the store we decided to go for a coffee in the Café. The whole experience was a real treat, we enjoyed a lovely cup of coffee and a biscuit. The surroundings are fresh and welcoming and the staff are genuinely friendly and competent. It is well worth a visit after shopping if you are looking for a great cup of coffee served with a smile

Loverly cup of coffee and slice of Victoria sponge. This instore cafe revive has had a make over since my last visit. Ready to shop once again

We dropped in the cafe between our shopping in M&S. There was an offer for the afternoon hi tea(12 pounds for 4 people). We got a generous supply of sandwiches, scones with clotted cream(a Cornish delight) and macarones. The sandwiches were very tasty and the cakes were awesome followed by the tea. The whole experience was very refreshing and satisfactory .

I always like the way in which your looked after by the staff in all Marks and Spencers. I visited here yesterday and purchased a new sofa. Nothing was to much trouble for Clare and the other young lady in the furniture section We were allowed to wonder round and were not "pounced on" by any of the staff. We left the store to return home and then returned back to the store later in the afternoon. We paid for our new sofa, completed the paperwork and arranged delivery. No fuss, hassle or hanging around. We will be returning again.

Marks and Spencer's cafes are now offering proper English tea, that is served on a tiered tea tray with sandwich selections, scones and cream and lovely small cakes. This includes either a pot of tea or coffee. My sister and I decided to indulge and what a treat this is. The price is very reasonable and we couldn't eat everything on the stand, so we ended up taking the remains home with us. I believe that many restaurants and hotels are now offering something similar at a vast difference in price? This was well worth the money and I can highly recommend it

As would expect always the same standard of food and drink. Also very central when shopping in Truro, staff very helpful.

It was one of those spur of the moment decisions to visit the M & S restaurant. Service was very good, food was well served and good value. A bit noisy but it is quite a large area so that was not surprising.

Good selection of ready meals for both oven and microwave usual M & S quality . Also good choice from in store bakery the Danish Pastries are really lovely for breakfast

Very very expensive, £30 for a couple of sandwiches, drinks and cake and a bottle of water. Disgusting in my wife's words.

We had coffee, hot choc & juice, sandwiches, bacon muffin, kids' ham sandwich. First time the man made a latte with a pattern, which was lovely! Never seen it in M&S before. They have changed the decor, which is more modern now. I suppose they had time to do it, as this M&S nowhere as near as busy the one in Plymouth, where there is a lack of any design at all.

We found it to be OK, if not a little noisy, and seating very limited, by the time you get you drinks, be sure you have a table to sit at, or be caught out!!

In all honesty I a a Marks and Sparks fan and always will be. The beauty of this one, seeing its nit in a large shopping complex, is the fact that when you park up in lemon quays you are immediately a short distance from the steps and lifts into the shop. Easy access for all, even getting out onto the sin street us easy. A well designed outlet that I'm sure is a favourite for all. Enjoy.

I would really call this an attraction, however it is well looked after with helpful staff, you can do you shopping, weather it be clothes or food, there is also a nice little café on the top floor where you can get a good view of Lemon Quay. However all of this does come with a price tag. It is easily accessible both by public transport and by car as it has its own multistory car park. But again no wow factor for me.

First time here since its been revamped. Lovely look and feel. Friendly staff and prices. Menu looks good . Always a great stop if u have little ones with you .

This is like a works canteen, there is nothing to recommend it as far as the ambiance and layout is concerned. The food is OK but nothing to write home about. They never change the variety of their sandwiches, which are always very cold, damp and unappetising. The colour scheme is drab. Some of the cafe staff are pleasant and obliging, but others are not.

My husband and I have been on several occasions recently. We are not impressed. The cafe has recently been refurbished. However there is a table right beside the area of clearing the trays with used crockery. The cafe is very noisy. There are no comfy sofas to sit on. There are no plants. In short, it looks like a works canteen. The food is expensive compared with other such establishments. All in all, not good value for money or somewhere to relax after a shopping spree.

After traipsing around Truro with my mum and son all week, (on holiday from Switzerland, where the coffee is the best in in world!) I was getting severe headaches due to my coffee dependency. We had been to most of the coffee places in Truro and Redruth and my frustration was boiling over at what was supposed to be coffee was in fact hot water and a grain of instant coffee. As a last resort we piled into M&S coffee shop, Truro, expecting yet another disappointment. My son took the first sip and said 'it's good', I tried mine and relaxed.......good coffee, good price, good surroundings. This is a great store anyway....thank you good old M&S.

Sorry M & S but mediocre coffee in noisy surroundings, long queuing times and uncleared tables. Good view from the window seats however