Marks and Spencer in Adur

I bought a coffee mug from the home section, drove home, ground some fresh coffee beans, steamed some milk and poured a fresh latte in a shorter amount of time than it would take to get served in the cafe.

Very bad service in the food hall! Been waiting for my order for 50 mins (last time waited 40 mins but was warned), then asked the waitress and she said it was not on the system. Just asked for refund as was upset. Ridiculous and you need to sort your computers out! It is my third time here and it is always busy, the serving/cleaning ladies were nice before so giving 2 stars for them.

We had to ask at the till for a menu as the listings were poorly shown high up in the air above the tills. We ordered all day breakfast and coffee and had to wait sometime before it was served to as at our table. The food was cold and not up to the standard anyone would expect from M&S. Mushrooms were under cooked and the streaky bacon was thin and though to eat. In the past M&S always had high standards, but today's meal was so poor and anyone could get better service in the local park cafe.

I shop here every week as I absolutely LURVE the food hall, also my mother is 93yrs old and has Dementia and whilst I was doing the weekly shop paying at the till, Lovely Lorraine got my mum a seat to sit down on and said to ask whenever we come in. So now when she's having a good day and able to come with me that is such a wonderful relief to know. Give that woman a pay rise!!! 👌🏻✌🏻👍🏻🙌🏻👏🏻🙏🏻🤝🏻🫶🏻💙🤍

We took my 88 year old grandma today to m&s for her birthday. Kevin the restaurant manager was so unbelievably kind, sorted out a table, made sure she was ok and then to add to cherry on the top brought her a complimentary bunch of flowers. It absolutely made her day. Thank you so much

Bought some underwear for collection. My son and husband went to collect and I had clearly missed the bit about taking a bag. The young girl took great pleasure in passing them the items bagless for all to see. I understand its my thought but don't take pleasure in their uncomfortable situation. Will not shop here again as it seems to be every time now I ho to thiscstore the service is appalling.

The shop is okay but the cafe is awful, queuing for 15mins for a cup of tea. No apology for this ridiculous wait

Avoid this M&S. Due to a staffing issue they were unable to process my payment in store for an ex-display sofa on the day I came in, but promised they would keep it for us and call in the morning to sort payment out. They called the morning after saying they couldn't "reserve" anything as this is against their policy and we would have to come in immediately if we wanted it. I told her I am at work today so the earliest we could come in would be 7pm. Came in at 7pm to discover they sold it to another customer!! Keep getting told they "don't reserve items" and "it's first come first serve", but I never wanted to reserve it and I was first to come. I wanted to buy it there and then when I first came in and had my card out and ready but due to a M&S staffing issue they couldn't do it. Called to complain over a week ago but haven't heard back yet. Very unprofessional service. Wasted hours of driving and petrol.

Coffee was dreadful, ordered breakfast. Waited 25 minutes without anything arriving. Won't be going back

Like the shop but cafe is poor. After waiting 30 mins for our food we were told they had run out of avocado. Considered grabbing some from the food hall next door. Paid card got refunded cash? Generally just unorganized with service and table clearing, needs help

Coffee - good, Scone good Carrot cake - delicious! Overall a nice pit stop. I would return, Staff pretty engaging The cafe could do with being made more cosy!

Cafe is always dirty and service is extremely slow especially compared to other cafe chains eg Costa. Sometimes I walk in and walk out again. They have various counters serving coffee and where you pay but they are never fully manned. There just isn't enough staff employed to give a good service which must be frustrating for them too. Cafe isn't a quality Marks & Spencer brand. If you have the opportunity go elsewhere.

1 star for the cafe. There is always a long queue to order, food takes ages to come (30 minutes for jacket potatoes, which is a very simple order). Massive inconsistencies with what food they have, sometimes the jacket potato comes with the coleslaw, sometimes it doesn’t.. with no prior warning or apology. We chose and paid extra to have beans and cheese on our jacket yesterday, but honestly we shouldn’t have bothered as there was hardly any beans. When I asked for more the lady said ‘that is our standard serving’, which it isn’t, I always have jacket potato’s at M&S cafes elsewhere and they are never as stingy as the portion I was served. This cafe is going downhill massively, the manager needs to sort out the food inconsistencies, long queues to order, make it clear what food you actually have and also provide customer service to staff.

Slow slow slow. Told 20 minutes in reality was 45/50 mins. Ordered fish and chips came out cold.. Ordered 3x jacket potatoes with cheese and beans, was served with the tiniest portion of beans on each. We asked for more beans but was told it’s the correct portion that’s been served however if you go to other M&S stores the portions are better. We asked for salt - no salt was the reply…. TESCO is 10 second walk away. Go send someone to get salt. Overall poor poor poor. No worth the wait

Great store and lovely helpful staff however , stood here in a que of 14 people at checkout whilst staff at the tills dealt with some returns. It is apparent that this store is wanting everyone to use self checkout. Management team walking around virtually oblivious to frustrated shoppers waiting to pay until pointed out . There certainly seems to be a lack of staff managing tills at busy times .

Lovely big store, lots of choice, helpful staff, just wish they had more places to pay!

Wonderful staff and store super clean and competitive prices with aldi tesco, from clothing to food. There is always enough staff friendly and helpful. Same said of the customer's.

It's getting worse. Not sure if they encourage theft or trying to get rid of their 'older' customers. Popped in there to get £100 gift card. No tills. There are some self service ones but when you're buying for an older relative and it's difficult to even get a card in the first place, filled me with 0 confidence the person I was buying for would be able to use it. No sale today and shopped elsewhere. 3 out of 5, generally above average and is good service. Staff very helpful. Had one occasion - Christmas with the click and collect - staff member advised to pack into bags and proceed to checkout and pay (I have a ticket, email of order, a bar code - I'm thinking ok - go to till and pay, not a problem). Get to the till, checkout staff then requests I unpack all the shopping for her to scan it and then I can re-pack everything. Indicates staff have good intentions but mis-management from above giving poor leadership. Have shopped here again but not for food at Christmas

I can’t believe the amount of money that’s being brought into this business and yet they can’t be bothered to have a member of staff plus maintenance team to keep up with toilet hygiene. The location for the toilets is ridiculous you have to walk the other side to the store to locate the toilets when they could have the toilets located nearer to the restaurant. The smell of the toilets plus seeing ceilings falling apart including leaks is utterly disgusting and gross to witness. It frustrates me as I have a mother who has dementia that clearly needs to be guided to the toilets that’s nowhere near the restaurant. It makes my blood boil how the store can’t even think for others that have disabilities or even have a brain to locate the toilet close enough to the restaurant. It’s a huge store that has enough space to relocate the toilets. SORT THIS STORE TOILET HYGIENE OUT PLEASE ITS UTTERLY DISGUSTING!!!!!

My daughter and I had a shopping day out . We decided on Marks for lunch. That was the worst decision ever. We ordered tuna and cheese toasties. We waited at least 45 minutes to be served with it. That because I asked how much longer it would be. People arriving after us were receiving their orders. Plus we had finished our drinks in the wait which was a huge mistake as when the orders arrived they were not one bit like a toastie..more like a load of greasy sludge on the plate. Absolutely disgusting and no drink to wash or down with either. I will never visit there again. Next Store food looked lovely and wish I had taken my daughter there

Went there 08.08.23 bought 4 items had to use their useless scanners after two items it required a store worker to attend. Gave up in the end and waited in the long queue to see a human person. Feel really sorryvfir the staff as they get alot of abuse from frustrated customers. Will not go back there again unless I have a death wish.

Large clean store. Good food hall and cafe.

Hardly any staff to ask questions or help you locate something. Lights are way too bright in there will really hurt your eyes after a while. Relatively easy to find what you are looking for (you have to spend a good while looking however.) Food hall area if you need some food, Tesco is a better alternative though.

great selection mens suiting -,impressed

Extremely disappointing meal. Scampi and chips were undercooked, not v hot or crispy. Had to return meal.

We visited the M&S store today and had scampi and chips twice and two teas, the food was one of the worst meals I have ever eaten, we weren’t sure whether it looked like it had been left to go cold before served to us or not cooked through. At 3 pm we were very hungry so tried to eat the food. For £21 it was disgusting and we both left with a sick feeling in our belly’s. The tea was awful like stewed lukewarm water. Not what I was expecting from M&S and I was quite embarrassed that I had taken my son there to enjoy there food. Would not recommend very disappointed. Then onto the self service counter which I was directed to by one of the two lady’s standing behind the service counters! Then a lady told me how to use the self service as if I was stupid. Awful experience all together. I will not be in a rush to go back and definitely not to the cafe ever again.

I am reasonably technically competent and support the idea of self service, but, today, 3 out of 4 items I was buying failed the self service scan and required staff to intervene (no explanation on the screen and no option for me to input the product code). Many of the less technically comfortable customers are likely to be discouraged from shopping at M+S unless this problem is fixed quickly!

I’m all for self service checkouts, but the way this store has implemented it is a shambles. No staff to hand and no obvious place to find staff members to ask questions. I ended up having to wait in a lengthy returns queue to enquire about stock/sizes, only to be met by condescending staff ordering me to use the self-service. Thankfully, Next is just around the corner.

I used this store regularly and really liked it, but their recent insistence to use the self-checkouts across the whole store is infuriating. By all means have self-service tills available but do not remove the option of a person and customer interactions for those who want that experience. Staff could quite easily have served me at the 'refund only' till straight away before belittling me and marching me back to the machine only to find it was, as I had explained, a problem with the machine. Quite a different experience to usual. I think m&s may have overlooked the reason why a lot of people liked to shop at their stores. Hopefully they will make amends sooner rather than later.

Queues at collection point.on line orders taking a week to arrive and staff unable to trace thrm.Overall complete chaos.

Very helpful assistant at the returns desk. Great customer service.

They have gone all self service!!! Luckily I could purchase something from RETURNS as I wanted something they didn’t have in my size. Staff a bit rude (probably because they are losing their jobs) I refuse to use self service so i will no longer be shopping at this store now which is a bit of a shame. As for the cafe… I don’t know why Smashed avocado and jacket potato are on the lunch menu as they never have any avocado when we go around lunchtime. Some staff in the cafe also don’t look very happy.

Bought my shirts couple of months ago and the stitching are coming off, I went to the till when a young guy say that's wear and tear, I told him no thats manu fault and I asked him to get his manager, after the first guy agrees to exchange them without a reciept as lost the manager comes very rude thinking he's the best and said NO SORRY WE CAN'T DO NOTHING WITH THEM AND IF I WANT I CAN BUY NEW ONES, shocking

I would have been lost without Lesley’s outstanding service this evening. Lesley went above and beyond to help me find a suit and shirt that fit me properly. Thank you.

We stopped here prior to doing some shopping in the food hall and being later in the day, it is never as busy as the mornings. I asked for an Americano with some cold milk, yet the server gave me a Mocha thinking that’s what I asked for and what she heard. I don’t think they sounded similar but I had to ask for the Americano around 3 times in the end with the cold milk. It was not difficult. The coffee was nice along with the cake but staff communication an issue

Suit for a wedding. Very limited choices. Very limited range in my size. No staff. Self check out - needed staff member to remove security tags. She didn't even want to look for them. Only removed one, there were in fact three, two of which I only found after I had the products home. You do not want to know the trouble that caused. They have also stopped selling cards?? When did that happen?

Lovely big store! Recent refurb!

Oh! How little you understand shopping, Marks and Spencers of Shoreham. Today I visited, partly to buy my parents clothes from a brand I know they use, and partly to enjoy the kind customer service and benefit from a little interaction in my busy, fairly lonely life. I chose a linen shirt for Dad, a white blouse for Mum. I tried to checkout in menswear, but was repulsed by the automated checkout. High anxiety. I want a human! I cried. The helper nearby tells me, they're all automated now, no humans! Horrified I raced to ladieswear to check and indeed, no attended checkouts. I exclaimed my sorrow - we may as well all shop online now! And left. Indeed I bought Dad the same looking linen shirt for £24 pounds less online - delivery tomorrow, in person. I walked over to Tesco and bought linen trousers for Mum and checked out with a real human. Phew! Anxiety back down to normal levels.

Marks and Spencer has always been a step above the other large retail shops. They have recently installed self checkouts. I found them to be cumbersome and slow, because of the security tags on the cloths it repeatedly needed an associate to come over and help. Unfortunately there was only one available for all the self check out kiosks. Consequently it took more than 20 minutes to get finished. To add insult to injury as my mother and I walked out of the shop the alarm sounded due to missed anti theft tags. The employee who came to us was rude and unhelpful, he was offended that I told him the new system was horrible. Yet another delicate ‘woke’ individual, who does not understand the concept of customer service.

What ashame they have got rid of the standard tills considered their demographic……….can only be a money driven exercise but clearly causing distress to loyal customers and those staff who still have a job.

A huge shout out to Wendy and Sofia. Both members of the M&S team were incredibly helpful in sorting our wedding suits. Very knowledgable and a real credit to the M&S brand.

Good range of quality food. Queuing kept to a minimum.

Had brilliant customer service today by a lovely lady called Denny who went above and beyond highly recommend.

We often go to the restaurant at Shoreham M and S. The cakes and drinks are good. Staff are friendly and if you go when it is not too busy then you don't have to wait too long. But lately it has been too cold to sit for long. Uncomfortably cold. I think early afternoon maybe heating is reduced but we sit there with coats on and we are still cold.

Cafe, staff levels are not good enough for a saturday, communication is key and noone knows how to. If we were told about the hours wait we would have had cold. Two staff to clear the floor lunchtime means dirty tables too.

Very busy today but shelves all stocked, staff still raising a smile when asked "where are the pigs in blankets, please?"

I do my whole weeks shop at the Holmbush branch but the last 2 weeks there were no checkouts open. The first time I was told I had to put through the scanner the second time after a discussion they opened a checkout "If you really need us to?!" I appreciate the staffing situation but as there were 4 members of staff conversing on the shop floor so I didn't feel that was the reason. Are you able to confirm that a checkout will always be available or do I need to use the Waitrose which is more local to me. I am happy to scan with a basket of groceries but not a trolly full. I wait to hear Fiona

Wonderful, helpful staff. Especially Sasha in men’s wear payment area, went the extra mile for us and did the same a couple of weeks ago when my husband bought a suit, she went to find the right fit for him

Waited over 15 minutes in the cafe just to buy two coffees. Table was dirty and it was freezing I had to keep my coat on. The toilets are always a disappointment so many of them are out of order. The shop wasn't even very busy so goodness knows how the cafe copes when it's busy. Very disappointing

I have visited this cafe a number of times at lunch time and every single time there is a very long wait as only two of the tills have staff. These staff take orders and also make coffee which makes it take such a long time. They rarely have jacket potatoes available as usually run out. Last time we visited they said the dishwasher was broken so they served all food in paper boxes. I had a jacket potato with beans and cheese and there were hardly any beans and it was very difficult to eat out of this box. The portion size was also about 1/3 due to this. They should have explained before I paid. I thought M&S standards would be higher. They need to employ more people and /or manage this cafe better.

We went to Marks and Spencer coffee shop for coffee and a snack. Slow wait in line to order then had to wait for the coffee to be made. Was very busy but managed to get the very last table available,

Worlds smallest fish ginger sandwich in the cafe. £6.50

I have just had an appalling experience here,within five minutes of walking around the store I was being followed quite obviously by store staff and prompted with questions,I understand this is a technique taught in retail to deter theives,I also was followed by a security guard before purchasing over £60 pound worth of items ,this all was incredibly rude and offensive as I take a lot of pride in my personal appearance and purchase alot of food and home items here,I am a young women who was simply spending the afternoon with my family shopping in the store ,I don't see the justification for this kind of behaviour.

This cafe is becoming expensive now. Prices are creeping up, however still popular with long queues and often only 2 out the 4 tills open. Coffee is average but most over £3 a cup. Bacon rolls have reduced in size with a smaller bap than before. Bacon over cooked today. Cups are smaller with no saucers provided now. Staff looked fed up too today. Shame, however with the fairly affluent customer using the cafe, I don’t think what they are currently offering will be impacted too much.

To the lady named Debbie who smilingly went about her job, wiping down tables and clearing them, ready for the next client - you are most definitely an absolutely fabulous role model for a happy worker!!! Hope M&S management appreciate you ❤️

Lovely relaxed shop no crazy music got everything i wanted (and more) My new favourite m&s store ......

Biggest M&S I've ever seen. Loads of space and stock in the clothes area plus a food shop that we did not visit. Unfortunately wife was told that the item she wanted was no longer available. We ordered it on line on our return to base.

Good range of clothes to choose from. Staff are helpful and friendly and the place is clean and tidy. Staff tend to be a little older/mature and this shows in the way they conduct themselves. Prices are a little higher than some similar outlets but that comes with the brand. Is the quality better? Really need to compare each items. More is not ALWAYS better.

Wonderful shop! Not so good on bra sizing though!! Go in to be resized! To be told I’m the same size even though the bra I had ion was to big!! I’m a cup size smaller!! New bras shouldn’t be massive!!

Excellent cafe and food hall (currently latte &bacon chibata £4) make most off

I was in store at 0810am today.The music was so loud, and absolute row to my ears.I approached one of the managers,nice young man and asked if I could make a comment,which was “ it used to be a peaceful shopping experience in here” and referred to the music.He replied that m and s is celebrating pride month and that is why music is louder than normal.I am NOT homophonic and that comment isn’t relevant.Can the music be delayed till after 9am? It puts me off looking round the store.Compromise needed please.

Easy to park. Good selection of ladies wear.

I went for a bra fitting at M&S with Janet who was amazing! She was brilliant and made the experience so easy and nice, Poppie was also lovely with helping out with my experience! Would highly recommend booking a fitting with Janet.

Staff were really helpful but store was really dirty (rubbish on the floor)

Difficult to find help, very few staff around and, if you manage to find one, they will tell you they are in another department and cannot help you!

Excellent for food shopping Clothes line still not very exciting. Shapeless dresses, tops to short for long bodied women and short sleeved longer tops would be appreciated.

Seriously large store. Even has an opticians. Well spaced and good selection of clothing. Fitting rooms are of a good size. Tills can get busy with queues at both mens and womens clothing areas. Good sized car park.

Cheap clothes with expensive prices. Start supporting production in this country, people may fall in love with you again.

No teapot and cups ect machine off to day disappointing with my friend .

The new opticians shop is wonderful, with a great selection. I took my son's broken glasses into the shop and the staff were so helpful and fixed them in minutes. I will definitely be back for my annual checkup.

We thought we would splash out and buy 2 sofa's from M&S. What a mistake that has been. When the sofa's arrived one was broken. So a replacement was ordered. Weeks went by and then M&S contacted us to say that they could no longer replace the sofa as it wasn't in production anymore. As we had two sofa's we didn't want different style/colours etc so we asked for the money back. M&S said they would refund the money as soon as they had picked up the sofa's. Now I've been waiting ages for them to arrange for the sofa's to be picked up, something you would think would be easy to do, but every time I contact them they are still 'working on it'. In the meantime we can't order new sofa's as we don't have the refund. We've had a poor product and poor service. We will never be buying from M&S again.

Had a quick pit stop here. Nice coffee and a very tasty lemon drizzle slice of cake. Average prices. Friendly service. Not busy but many tables needed clearing.

Jenny was brilliant helping my partner find the right suit for him. Nothing was too much trouble. Would highly recommend.

Great store. Has lots of things. Cafe is really nice to. Food is great, if not a bit overpriced.

Feels very classy but also like you need a golf cart to get around as it's so massive and set out like a jesters labyrinth. If you navigate successfully from the main entrance (next to big Tesco) then you are rewarded with a food section (not a minotaur as I was expecting and relieved not to find). While they sell most items I focussed mainly on the bakery section. Which was great. Overall: classy, bit confusing.

I went in to look at suits. Alex (whom I believe had the job title of suit fitter) was very knowledgeable and incredibly helpful. Many thanks!

The cafe was rather busy and a bit chilly. But hot chocolate looked very impressive!

Good shop lots of selection, excellent food shop, cafe is good but doesn't seem to have enough staff

This isn't for the store but the cafe located inside. The staff were so slow I've seen quicker tortoises. The queue was huge but no sense of urgency at all.

Very good store , very busy, got all I needed but the sloe gin fizz 🙃 , sold out shame as delicious 😋 . Hope they stock it all year round and not just at Christmas. Nice summertime drink as well. Staff nice instore and the cafe/restaurants food good as always .

Compliments to Amy on the women’s fashions sales floor on Nov 13th for solving my rather incoherent problem with patience and grace - and delivering the goods. Thanks, Amy.

My mother required 2 new bras and we arrived late, 19.20 in the evening, to avoid traffic and other customers. Suzanne in lingerie was ready to assist. Suzanne was kind, very helpful with suggestions and assisted with fitting. Suzanne could not have done any more to make our day and won our hearts that evening. Thank you Suzanne from the bride to be and her mother.

Jenny was brilliant, running around grabbing clothes and even went as far as advising me on suit sizes; and even recommended someone who could take up the sleeves slightly for me! Nothing was too much effort for Jenny & the Ben was very polite & attentive too once we got to the till too! Brilliant service, thank you!

Toilets still closed , cmon m&s stop using covid as an excuse to close facilities, if you want our money please provide the basics , the rest of the country are moving on , very disappointed

One of the few shops apart from Lidyl where there was no music and it was a PEACEFUL shopping experience! I did mention it once and the reply was “you are not the first person to complain”-What is wrong ,particularly 0800am when it opens to just be quiet and enjoy looking and get what you want in peace.Another member of staff said it was for the staff.The food is good but not impressed with clothes .

Been in many times with friends and recently my daughter for lunch. Great shop and cafe

in all the years been coming here to cafe never had reason to complain. 2 jacket potatoes luke warm cold beans and so cold cheese didn’t melt in slightest. no butter on or to side. very slap dash not how always was 😢 poor very poor

I've been going to the M&S cafe at Shoreham for year's with acceptable results but today the coffee tasted bitter & the service was slapdash. I hope it improves.

Big Marks but choice and styles were so limited so as to be a joke. Member of staff at the door was fussing about people coming in one way and going out the other but in store everyone mingling. Waste of staff who could be actually helping customers. I’m not surprised that Marks struggle, their designs are so out of touch.

This is one of the biggest M&S stores I have ever visited especially when it brings back of my childhood memories that I used to visit here all the time with my mum. I like it how it’s right next to the McDonald’s and the Tesco in Shoreham-by-sea inside of the Holmbush Centre opposite the A27. I would give this 5 stars and a solid 9 out of 10.

A super helpful team. Kim was very helpful and Craig on the foodhall check out was an absolute delight. A real credit to your team.

Upon being in the queue for the food hall I had to endure two couples complaining about staff member Phil and actually leaving the queue, when I EVENTUALLY got to go in he greeted me with ‘go in Madam’, as a man and fellow colleague of Phil, I found this rude and judgemental. I told him he was rude and was met with laughter. Not the service I gave or expect from Marks, shame on you

As a regular user of the coffee shop, I have become disallusioned with the standard of care and service in the Shoreham store. When last in there tables were not being cleared and cleaned down due to the fact there was only 1 assistant both serving the food and clearing the tables. Although being a premier member we no longer use the coffee shop. R. Hemsley

Well it looks like the panic has started. Usually not too busy here and it is a very large M&S one of the largest in the area. Today however I am queuing to get into the food shop. There is not that many people in here so they may just being over cautious.

As a regular in the cafe every now and then I get so dismayed at the total disorganisation of the cafe, I wish they would focus on the customer, open more lanes for ya to go to and speed up the long process of getting a mere cup of coffee. Please bring back the free little biscuit, Covid is not a good excuse, they can be in a dish and the server use a pair of tongs. If only they could get a decent manager to organise the cafe it could be so good. Last moan was the cafe door was locked surely if they was a fire that would be disastrous! Oh dear, please try harder M&S.

Big open space loads of room to walk and good selection of stuff !!

Lovely clothes, scrumptious food. Clean cafe.

The 'king of food' is always a great visit. Expansive and offers vegan and healthy options. Would be good to see a plant-based full dedicated area, overall large and high quality food every visit.

Friendly helpful staff who answered questions quickly and efficiently. Great sense of humour too.

Visited coffee shop, all good apart from customers can serve their own cake which means all touching cake slice , not good at all.