Marks and Spencer in Guildford

Was suggested by my son but I was very disappointed. Having now looked at previous reviews I can see that my experience was not unique. Tables not cleared properly, they had run out of teapots. Very slow service. Poorly designed with condiments out of site.If you order a pot of tea you get a cup without a saucer and what amounts to a small cup certainly not enough for the price.. The fish and chips was unappetising, the chips were OK but the fish and peas were dried out. This was one of the worst experiences in a cafe I have had for a long time. Portion sizes were OK but you would have to pay me to go back.

Sad to say a disappointing experience - and writing this because it is not the first time. Decided to give M&S Cafe another go after last less than great experience. Ordered 2 toasties and 2 hot drinks. Over 30 minute wait for the toasties to be heated up - staff on tills not warning customers about 30-40 minute wait for food so a lot of unhappy customers blocking tables having already consumed their drinks. Coffee machines not able to keep up with demand and were dispensing cold milk. Hot Chocolate was stone-cold chocolate. The server was great and did make it again for me but it was clear that the machines are not built for the throughput in this cafe. Overheard staff mentioning no hot or cold running water in kitchen but Cafe was still trading!?! Cafe clearly understaffed and coffee equipment not up to the job. M&S need to have a policy of informing customers if there is a wait for food - most will be very grateful to be warned.

Nice coffee and cake here but have not had an actual meal. Good friendly atmosphere, extremely busy when we were there but perhaps need more staff.

We popped in for hot chocolate and cake whilst shopping. The cafe was busy and the empty tables all had dirty loaded trays on them. We sat down hoping the table would be cleared and cleaned but it wasn’t. We saw at least ten dirty trays on tables. Our table was disgusting. It was dirty and had glitter and sticky coloured bits on it, obviously children had sat there. The hot chocolate and cake were lovely but we’re very disappointed with everything else. I’ve got a cold today, probably from the germ ridden table. House of Fraser has closed in Guildford which had two cafes so I think M and S need to either employ more staff or organise the team better before the Christmas rush.

Pretty average place, wouldn’t go out of your way to get here, just a stop off if you have to when shopping. Coffee and cake for £6.50 isn’t cheap and a fairly soulless place to sit with a lot of uncleared tables. I counted 13 when I sat down and there was no rush to clear any of them. Coffee was ok but better in the chains like Neros, cake was very sweet but looked good

A lovely cafe, good choice of seats and fresh toasties. Vegan options very poor! Please update the menu! Cosy and a great place to catch up.

Bacon roll was fantastic, best we have bad.I have had many a Bacon roll in my life m&s one are the best.

The tables are not being cleaned enough, people are just sitting down and moving dirty cutlery without the tables being cleaned, no hand available either

Great lunch great food. Its always the staff at Marks and Spencers who make the visit worthwhile. The staff are so friendly. Keep up the good work.

This cafe is very busy. It’s not particularly clean and tables are often full of empty cups and plates etc. They often run out of things. Service is often slow. Could be so much better.

I was here to get my Christmas food and nearly every item had sold out. I feel that management are responsible for the lack of stock. I will be going to Waitrose next year.

A quick stop for coffee and a cake - good choice and fast service BUT most tables were vacant but waiting to be cleared. The coffee was very good and it was a reasonably priced break.

I popped in for lunch, ordered & waited quite a while for it to be delivered to my table. I as on lunch break so was anxious not to take long Food was good

There is a good selection of different dishes on offer. Cakes, scones, croissant, sausage in a bun and many other hot dishes. There can be queues at key times, like lunchtimes. The eating areas are spacious and kept clean. A reliable place to eat, although not very exciting!

A convenient place for a pit stop for a tea or coffee, cakes are good, and sandwiches fine for lunch. The place is starting to look if it could do with a refurbishment soon. Self service.

Whilst Marks & Spencers cafés may not be known for their "Haute Cuisine", one can always count on them for a quick snack, sandwiches, cakes and a great choice of teas & coffees. I cn personally recommend the bacon rolls & the Millionaire's Shortbread.

Not much atmosphere, feels a bit like a canteen to me. Don't think there is that much choice at lunch time. Having said that my friend is veggie and did find a suitable sandwich. Think they can do better.

I've been here a few times for either lunch or tea and cake with friends, and never had a bad experience.The food is well done and tasty, and there is a good range of options available. Staff are friendly.The only downside is that it is often quite busy so it can be hard to find a table!

Well who doesn't like M&S;? You get what you pay for and the quality is just so good - you know what you're getting and you know too that any issues, they'll sort it out! The only grumble is the queues sometimes, however, that is because great minds think alike and I am with like minded people and we all know its worth the wait|!

good friendy staff and quite cheap in price service good you can go with friends or family. healthy eating.

We had lunch here and the food was of a pretty good standard, I wasn't expecting much but the jacket potato I had with coronation chicken was well presented. The cafe could I imagine be a bit busy at lunchtime and there is the usual scramble for seats

Marks and Spencer used to have a top notch reputation some years back and i think that they are slowing losing it. The food is average standard only, so average mark. Service was ok.

Quite a large space and if you get a table at the window looking out onto the High St nice views. However, they have squashed lots of tables in so it feels quite cramped.

A good breakfast - available all day - most of the usual, sausage bacon poached egg etc. well cooked and tasty at a very affordable price.

The cafe was filthy, no cleared tables. very very limited gluten free selection, i'm not a child and fancied a cake all they had was a chocolate crispy bar. In the past they've had a beautiful chocolate cake or gluten free scone. It was early on a Friday morning so no excuse just bad management. Service or (lack of training) at tills was not good. The rest of the shop was poor as well.

Came here for lunch, I had sandwiches and my daughter had a salad, both was very nice and tasty. Loved the bowel that the salad was served in, the staff were very good. The cafe was very busy but this did not effect the service. Will go again.

We very often pop into the M&S; cafe in Guildford for a quick lunch.

Hemos usado este restaurante muchas veces, pero las dos últimas veces han sido un desastre, mi madre y yo hemos ido a mediados de semana para una comida al mediodía, cada vez que tuvieran muchas comidas principales. Ayer, mi madre tenía que re-elegir 3 platos principales, y tenían todo acabado! ! Todos podían ofrecer sopa! Muy decepcionados, ya que el restaurante está limpio y presentable. Soy vegetariana, que se había acabado de chaqueta papas y queso macarrones - todo lo que había quedado era sandwiches - no me impresionó. No volveremos. . . .

M&as; cafe in Guildford is always packed but kept clean and the tables are set up promptly. I have tried their flat white which was strong and delicious. Over all perfect place to stop by when shopping and for quick lunch or just a coffee.

Marks and Spencer's cafe in Guildford is lovely, bright and welcoming, had a lovely bacon bap, lovely coffee and really friendly staff, will go again.

My wife and I had never visited guilford before with no local knowledge we didn't want to take chance with lunch so opted for reliable m&s; cafe this was huge mistake the staff seemed to be under extreme pressure but coped surprisenly well the food however was almost uneatable my wifes fish and chips had little in common with one of our revered national dishes a sorry slab of cold grey matter merged with slimey sticky batter accompanied by cold soft chips and some green sludge passed off as mushy peas come on m&s; we expect more

Muy lento y servicio mostraron insensibles. Las mesas estaban sucias la mayoría del tiempo.

Only one comment...there must have been a new member of staff on the till in the Café...took for ever to find what buttons to press in the till

M&S; 'Café normalmente obtiene un descanso de nosotros cuando estamos de compras y necesitan un lugar para sentarse mientras se espera. No hemos comido allí y sólo tenía bebidas calientes, que son cosas de los Mill. Esta última visita fue en un soleado domingo tarde, donde estaban las cosas relativamente tranquilo, con sólo un número de gente senior alrededor.

Do Marks and Spencer's care about their customers? If they do, they have a funny way of showing it...And I'm not sure where to start with this review; other than it makes me sad to think of what was once a great British institution getting it SO wrong. All their cafes are pretty horrible these days, but the one in their Guildford store was particularly bad - mainly because it was filthy: with food all over the floor, seats, tables; trays littering the place etc etc. Like a bad motorway services, just awful. Shame, because we all know their food's good, or can be, and it would be so easy for them to tweak a few things and GET IT RIGHT.Start with cleaning the places up, & keep them clean - like other restaurants!Try and make them comfortable for the CUSTOMER.Maybe have a few staff waiting on tables - to offer refills and the like (more ££s!)Serve the chilled, packaged sandwiches on plates.Put out salt and pepper pots.Provide proper paper napkins..... Just a few thoughts.

I am not sure what bras have to do with a café, reading the previous review. Personally when I go to café I prefer to eat and drink, but each to their own. This is a fairly typical Marks and Spencer style café with a small selection of sandwiches, cakes etc. and the odd hot dish as well. In keeping with most similar establishments, and despite the considerably improved range of gluten free produce available in the food hall downstairs, very little of it seems to have made it's way up here. The food hall offers at least three gluten free sandwiches (only one of which is also suitable for vegetarians, but at least it's a start), but there is not one to be seen in the café upstairs. As for the salads, I didn't see a single one that didn't include either pasta or meat. Indeed the only suitable offerings are a bowl of soup with a gluten free roll or the same old jacket potato with cheese or beans. If you really want to push the boat us you can have both. The coffee is nice, but one cannot live on coffee alone, so I shall be sticking to Starbucks or better still The Beano, who know how to serve proper gluten free vegetarian food.

I always pop into M&S when i am in town,its my favourite store for buying my underwear.I got my first bra from M&S and have never bothered to go anywhere else.I bought some underwear recently and found just what i wanted.M&S is also reasonably priced and suits everyone.

It may not be the trendiest location in Guildford but the Cafe on the 1st Floor of M&S is situated right in the hub of thingsIt is bright, light and airy and usually quite busy with customers who are in the know. Help yourself to pastries, sandwiches and Cakes ... or order a hot item that they will prepare fresh as per your orderThis is one of our popular break places on an outing for shopping .... it has free wifi so it is a pkace to collect thoughts as well

As I said to the staff member if you go down to the Food Hall there are lots there that could be brought up. Plus one occasion they'd run out of baked beans and I made the same point.So silly.Don't bother with them now.

Ordered one toastie which took nearly 30 minutes to arrive after the rush hour for food was well and truly over. By this time our tea was lukewarm and we had almost lost the will to live. A very harassed waitress turned up with a different toastie to the one we had ordered, and explained that there was mayhem as the kitchen had not been supplied with the right numbers for orders placed at tills. As a result they had no idea what orders were for which tables. She and one other waitress appeared to be the only people attempting to bring order to utter chaos. Someone should have got a grip on this situation as it was complete disarray. Ten minutes later another toastie arrived! We ended-up being given both!!!

I was in M&S shop yesterday down in the basement floor trying to exchange USD British pounds, despite provided all its and passport and checking my USD Not being counterfeit the cashier in M&S refused to exchange my USD then kept asking for my postal code of which I don't remember....afterward I had gone into Thomas Cook they didn't even asked for ID and I went into Debrenhams across the street with much better service and rate.Going forward I refuse to associate and shop at M&S and HSBC bank as I truly experienced discrimination against Asian and they judge people on how they look

Great selection of fresh food - I went with my mum and we chose scones, complete with jam and clotted cream along with a lovely cup of fresh coffee. Very well presented and delicious. Staff very attentive - as you would expect from M & S.

Good for a quick soup. Soup came with 2 bread rolls and butter. Pot of tea was very hot and came with a biscuit. Selfservice and no nonsense.

OK. M&S sandwiches are, IMHO, pretty rubbish - very dry and you need a drink to swallow them. BUT - the bacon baps made with brioche are lovely.Drinks? Average.Service? OK.Prefer to go to other places if I have the option.

as a welcome break my daughter and myself stopped for lunch here, the soup which was tomato and basil was excellent and the jacket potato was good, both very good value for money

I ordered a margherita pizza. I have had it before and I liked it. This time they had run out of pizza. They gave me a ham & cheese toastie instead. They didn't give me any other option to choose something else. That was very disappointing. The food came very quickly though. They helped Daddy with the tray because he had my brother in the buggy, so service was pretty good. Daddy didn't let me have any afters even though I nagged him. That isn't M&S's fault though. Oh yeah, I had to take the ham out of the toastie. I don't like ham.

All clothes are well set out and in easy view. There is a lovely Cafe revive which overlooks the cobbled high street so you can watch the world go by and there is also a very good food hall in the basement.

M&S is exactly the same as it was when I used to visit as a child with my Mum, right down to the electric shocks from the nylon carpet!

Ótimo lugar para comprar roupas e acessórios como também comprar comidinhas para o lanche, lugar bem central e de fácil localização

When i need to buy things so i went to Marks and Spencer with my family .They have lots of clothes and many people went to buy or you went underground supermarket they have pork beef or thai food drinks and Newspapaper it's a huge and you fill free to choose the food or flowers.Children enjoy this and if you can't wait longer Try Self checkin it's more quick than the Staff. and finish at lest 5- 10 minutes. They also have second floor so take escalator..

Considering you could go anywhere for a coffee and some food, this wasn't amazing... i felt a little like i was back at school again. Its good for an instore place to eat but i defiantly wouldn't go out of my way to go here

I always pay a visit to M&S when I am in the UK - good quality clothes for the whole family as well as a great food market.

Well I thought I would pop upstairs to the M&S cafe on the top floor for a quick coffee and I was expecting a very long queue and struggling staff to serve. But wow what a change. Gone are the long single line where everyone had to wait. Its now an open dual style option where the cashier is in front of the coffee and tea making so they an help with the popular stream of people that visit and long for a pot of tea after a hard day shopping. The eating area is clean and abundant with 2 seated tables and some 4 seaters. The floor is bright walnut wooden floor and very airy and pleasant to environment. Its well worth the visit and with the staff as ever helpful and pleasant. I will make a detour just to come here again.

Have used the restaurant a few times when out shopping with toddler - good for cake and coffee but on a nice day would be better off buying sandwiches to go as I tend to find I have to que for a bit longer than would like - however a good of being busy. Staff always friendly

Had an early morning breakfast here before facing Saturday morning shopping. The set up is good and like the way of ordering at tills rather than choosing from displays so you know it will be fresh. My wife had bacon and tomato on eggs on bloomer and I had salmon on eggs. I think we both expected scrambled eggs but what we got was something like egg mayonaise with herbs mixed in but could be wrong. It was different anyway and although I didn't like it my wife did

Well...it's M&S so you know pretty much what to expect. Food is quite good and there is some attempt to supply sandwiches with more unusual fillings. The coffee is extremely good and worth going to just for that!

As much as I dislike shopping, Marks & Spencer makes for a pleasant exception. The store is well organized, has seating for tired husbands, and a good coffee bar as well.