Mark Toney Cafe & Ice Cream Parlour Haymarket in Newcastle upon Tyne

Was so happy to be able to go to out favourite sandwich place, so pleased it's back open and even though we are all under restrictions it was lovely to go inside and nothing was to much for the ladies , Marie was our server and she was so friendly and happy that it put us to ease as soon as we walked in ... can't wait to get back to have our favourite sandwich

En familia, visitamos esta heladería italiana desde hace más de treinta años. Su helado es uno de los mejores de Newcastle, y su gran café con espacios abiertos tiene el encanto de los sesenta, con música de esa época. El personal es muy servicial y sigue siendo imprescindible ir a la cafetería cada vez que mi familia viene a Newcastle.incluso en pleno invierno, el helado es un verdadero placer.

Mirando desde afuera, no parece que este lugar sea nada especial. Incorrecto.Yo, la señora y los dos niños nos aventuramos a entrar bajo la lluvia para almorzar y quedamos asombrados de lo bien que estaban las comidas. Todo bien cocinado y sin problemas de ninguno de nuestro grupo. Los niños tenían las comidas de los niños de salchichas y patatas fritas y palitos de pescado y patatas fritas y yo y la señora tenemos una tortilla y patatas fritas cada uno. Guau, las tortillas eran enormes y deliciosas para empezar.Pasando al postre, los niños tomaron helado de chocolate como parte de su oferta de comida y yo tomé un All American Sundae que también fue de primera categoría.Recomendaría una visita, el personal es muy servicial y conversador, y la comida es excelente. Prácticamente sobre la carretera del centro comercial Intu.

He sido un habitual aquí por un tiempo y estoy muy contento de que Mark Toney's haya vuelto a abrir después del cierre.El personal es muy amable, eficiente y atento y se han cumplido todas las pautas sobre salud y seguridad, sistemas unidireccionales y distanciamiento social.La comida es de alta calidad y los sándwiches calientes de carne y cebolla (junto con un café negro) también son un excelente brunch temprano.No puedo esperar a volver, siempre es un gran lugar para una comida ligera.

Well couldn’t wait to come in for my long awaited Mocha and sandwich, even got table service xx. Everything was clean and adhering to the safety guidance. Great to be back

First time back in the restaurant, things gave changed as in the seating arrangements, all staff very good carrying on from when lockdown came into effect, excellent alround. Thanks to all.

Llamado durante la semana. Solo otras dos mesas ocupadas. Esperó más de 10 minutos para que le llevaran a una mesa. Finalmente se le entregaron dos menús laminados sucios, pegajosos y andrajosos. Después de 10 minutos, mi pedido aún no había sido atendido, así que me fui. Estaría perdiendo el tiempo yendo a este lugar anticuado y desaliñado ~ el personal está más interesado en charlar que en atender a los clientes. Evite como la plaga.

Met the family for teas and coffees etc...bacon sarnies, black pud.on the side, excellent all round, staff were/are fantastic we would and will recommend to all.

Coffee with a smile was just what I needed and that's what I got from Louise (I think that's her name ) nice to see customer service at it's best. Will definitely be back.

I considered whether or not to write this review, and concluded thst the service was so bad it was worth sharing.Where to begin? I had to clear the table from the previous customers as the staff didn't have any interest in doing it. I was at Mark Toney with my partner and her parents. Ordering was a chore. It took several attempts to get our order taken. The food came in stages. Two of us were given our drinks and the others weren't. Had to go back to the counter twice to enquire and chase. When a milkshake was brought over it was with a definite attitude... probably because we had asked why we hadn't been given it.I only ordered a sundae as I'd just had an endoscopy at the hospital. We chased several times as we waited for it. It finally arrived after 45 minutes - no exaggeration - after everyone else had finished their food and drinks.The breakfast and cheeseburger we ordered were good. The panini was OK. The sundae, when it arrived, was nice but not worth the price. The ordering system does jot help the staff and when asking if a milkshake was coming being told "I haven't been trained to do that" doesn't help either. After the terrible service it would take a lot for us to return.

Teníamos un desayuno encantador aquí esta mañana. Eran las 6. 00 cada uno incluyendo té y tostadas (GANGA). Si pudiera haberlo hecho mejor, habría agregado un par de hongos más. Fue seguido por helado de caramelo salado. . . . delicioso. No vivimos en Newcastle, pero disfrutamos de regresar a Mark Toneys, ya que originalmente vinimos aquí hace 35 años, cuando el dueño solía manejar el café como un barco apretado y sentarse en su propia mesa al final del mostrador donde solía para hacer todo su papeleo allí. Los personajes del pasado han sido grabados en este edificio que amamos.

It looks somewhat dated, but perhaps that's part of its charm. Good home cooked food and friendly service. Haven't tried the ice creams but they look good. It's obviously popular with older customers who seem to be regulars. One criticism - a lick of paint in the gent's toilets wouldn't go amiss.

Lovely, friendly old school cafe complete with 60’s music playing. Three of us had lunch, drinks and ice cream sundaes for £30. Plenty of seating on a Saturday afternoon.

Brillent Christmas Dinner excellent service delisous food excellent company great staff really enjoyed the fresh food

Visited Mark Toneys today. Greeted by so friendly staff. Had an amazing French salad sandwich and wonderful coffee. Highly recommended.

I have just had the Canadian Maple and Cinnamon waffle, it was made by Gail absolutely lush. We alway come here for coffee

I absolutely love this place, I come here every week to spend some time with my friends. This place truly does have a place in my heart simply due to the fact that every time I come in I am greeted with some of the most beautiful and genuine smiles I have ever seen. I would highly recommend this place to any one whether you are in a group or on your own. Due to the atmosphere and the staff. I leave this place every week feeling happier.

I visit here every Tuesday afternoon with friends, and always eat and drink something different everything is beautiful even the staff. I recently came here with a hangover, devoured a Bannana Milkshake and left happy and revitalised.

Me and my friends always visit every Tuesday afternoon. The staff are extremely helpful and friendly. The atmosphere is nostalgic with good piped music. I honestly love this place and staff highly recommend a visit

I have started coming here regularly on a Tuesday afternoon with friends, and it's one of the best decisions I've made in recent times.

I visit here every Tuesday morning before work in Newcastle and I look forward to my visit each week. Doreen is always so friendly, helpful and hard working and always asks how I am and takes the time to make me feel welcome. it’s the best cup of coffee I have all week and I wish I could visit more often . I get the breakfast special a coffee and toasted tea cake which costs just £2.90.The staff make this place and on the rare occasion I get to visit at other times of the day the sandwiches and other menu choices are lovely.

When we we entered the waitress was lovely. Even though they were closing soon they treated us the same and didn't rush us at all, with amazing treatment. The food was delicious and if I was to go back to Newcastle I'd go again.

The coffee was sadly not very good but the ice cream is to die for. It is a bit pricey and the staff were decent.

Visited last week with my partner, well what can I say that's not completely shocking about the place. The women who work there are so lovely and hardworking and always up for a giggle! Shame the same can't be said for the manageress (lady in black) which I've also noticed a few other people on here agreeing with me when I say she hasn't got a managerial bone in her body. Letting her staff run ragged, plates stacked up on tables, queue out the door and she's sat chatting with her friends! Then after socialising she proceeded to walk around behind the till eating, while leaving one girl to serve everyone by herself. 5* to the staff who were actually working hard to accommodate everyone. Disgraceful service by a supposed 'manager'. A team can only be as good as their leader. Take my advice and split her wage between the staff who do something! Used to love coming here but it seriously needs a change of face for that woman!

Popped in today and had the cheese and ham quiche oh my God it was so tasty. We then had the salted caramel sundae it was fabulous. Good job we shared it as it was quite a size. The staff here are always friendly, efficient and what I like to call earthy.

Called in for coffees whilst shopping ,,,,place busy ,wrong sandwich turned up ,my sandwich very nice but wifes diddnt turn up for 15 mins after ,,,,, woman in black not intrested in our comments ,,used to b a lovely freindly place but i fear all is lost for this establishment with her floating about ,,,,customers not stupid ,they just go elsewhere ,,

I came here twice over the course of the day with mam. On both occasions we had tea but in the morning we had a bacon roll each and the second time my mam had apple pie with cream and I had possibly the world's crumbliest sausage rolls - it was nice but it was the sausage roll equivalent of a Cadbury's Flake! It is a very spacious diner, with some comfortable seats, disabled entry to the place, ketchup sachets that are easy to open, customer toilets at the back and everything else you need, e.g. cutlery, napkins, etc next to the till. The only niggles I had - the toilets had a step up which is tricky for wheelchair users, the hand dryer in the gents toilet didn't work and according to my mam the toilet roll in the ladies is too far back from the toilet seat. But on the whole it was a good experience, the staff were friendly and efficient, very handy for the bus station and we will be back.

Had some food here today and the manager who was dressed in black was very rude and very dismissive with me and not polite. Asked about student discount and just ignored me the first time. So I asked about it again and she said yes it has been taken off. When I checked afterwards. It looked like she didn't take it off. It was only 10% I think but that's not the point. The food was ok, nothing special. It wasn't cheap. No atmosphere. I have also been to the other one on Grainger street and that has always been disappointing too. Customer service is always poor. Higher up management if you see this, please sack the rude manager in your Haymarket cafe. Or retrain her on her poor customer service skills.

Visited this cafe when in Newcastle few days ago. My friend got a breakfast roll and I got cake . Food was fresh and a quick service!

The Woman that is always dressed in black that manages the Percy Street Shop (I call her the Black Widow) is terrible, she has such an attitude towards customers (I had it recently and I wasn't impressed) she needs to smile a bit and treat her customers with a bit more respect after all we are paying her wages!!! The rest of the girls that work there are fab there very forthcoming and polite and always smiling - well done girls keep up the good work, 5 stars for the rest of the staff that work there you need a medal just to work with the Black Widow!!

A large cappucino, diet coke, blackcurrant squash (excellent idea having that for children!), piece of cake, and 2 scoops of ice cream. Total cost, less than £8!!!!!

I visited here for the first time recently. Although the infamous ice-cream looked amazing, I opted for a hot roast pork sandwich with apple sauce, stuffing and gravy. It was really nice and great value. The service was good and the restaurant clean, however the cutlery could certainly have been cleaner. I will definitely return to try the iconic ice-cream selection!

We arrived quite late just looking for a bite to eat, very happy to serve us and accommodate us! When ordering what I wanted wasn’t there (already paid for) they let me just order something else which was slightly more expensive but happily let me off as I didn’t want the extra sides! All staff members cheery and lovely to chat to! Deffo a credit to the little cafe and would return if ever back in Newcastle!

We couldn't find anywhere to have an early breakfast (8.15am), and stumbled across this place by complete accident - but so glad we did - it was lovely. The lady serving was friendly and helpful and the breakfast rolls we all had were excellent! It's set up like a diner and is very welcoming. If we'd had any time left after our day out we would have gone back for an afternoon tea, but time ran away with us. I heartily recommend a visit!

Had coffee n chicken baguette.coffee ok but chicken was awful.didnt taste fresh.shud hav bn servd hot but was still cold.when i told staff about it she just looked at me.def wont be returning.

I visited Mark Toneys a couple of days ago. I was greeted by Angela and Jo-Anne who work there. I ordered a flat white, and an icecream. The presentation was lovely.the staff were lovely, even down to the cleaner.

Had heard good things about the breakfast.......... However, few things to look out for. 1- my pet hate. Cold plate aargh . Cold egg yolk - raw tomatoe- rest ok but was cold before I finished so left it. Come on, get right we are only talking heat. Rant over, just not get brekky there again

We enjoyed a delicious meal of stuffed chicken breast and mash. It was cooked perfectly and the portion size was great.

I was served by a red haired lady service was exceptional!

We called in after visiting Fenwick’s window in late November 17 with two grandchildren. The place is very clean and spacious. The kids had ice cream tubs and enjoyed them.

I visited on a Saturday for lunch recently and had a terrible experience. The utter disorganisation of the staff was apparent almost immediately. One in particular, who actually appeared to be in charge, was completely incompetent, ignorant, and rude. When taking our order she was quite unpleasant, not at all welcoming. I ordered a breakfast, and my brother a panini. A few minutes after sitting down, a different waitress brought what she thought was my brother's order and set it down in front of him. It was a slightly different panini than he had ordered but we decided not to make a fuss. He was politely waiting for my food to be served before starting when the first waitress abruptly snatched the plate away from him, rudely snapping "that's not yours!". So instead of apologising for her mistake, we were treated as if we were naughty school children. An interesting way to treat customers I thought. Following this we witnessed her snap impatiently at an elderly woman for no apparent reason, and the chaos of forgotten orders continued as her and the other waitress shouted at each other across the room. The food was very average and the coffee cold and generally unpleasant. The website says "we guarantee service with a smile", but sadly that was far from what we experienced.

This branch of restaurants prides itself on its origins in the selling of good ice cream (which it indeed does) but it is much more than this. Having tried the branch near to the Central station I decided to try the one on Percy Street and was not disappointed. I had a good coffee and an excellent sandwich as very reasonable price. The place was clean and service prompt and very friendly. Well done Mark Toney.

A group of 5 of us visited here on a Tuesday afternoon. We ordered some tea and received two large pots between 4 of us. I also ordered a delicious chicken salad sandwich. Sadly we didn’t have time for deserts this time, but h ave sampled them in the past. Although we only visit from over 100 miles away, the staff remembered us and gave us a warm welcome and very good service.

Had a lovely cheese and tomato toasted sandwich which was toasted just the way I like it, the cheese was tasty and melted. Along with a hot latte. Was unsure what ice cream to choose for dessert as there is plenty of choice - had "tiger tail" which was tangy orange and chocolate. The staff were very nice too.

Visited this place today, never been before. It is a pleasant American type dinner. On arrival it was quite confusing, no one welcomed, acknowledged us until we ask if it was table service. We ordered at the counter, the food and drinks arrived promptly, but one was not what we ordered, so they kindly changed it quickly. It was tasty and reasonably priced. Only advise is the staff could welcome people when they get in

I visited this coffee shop on Percy Street on 18 July 2017. I had been to the RVI for an appointment. My sister and i always go to the Grainger Street branch when we are in Newcastle. Basically we asked for cheese toasties, and we don't now what it was inside them, but it was like no cheese we had ever had. it had the texture of scrambled eggs, maybe the colour of red cheese, and no taste.I seen a girl going in and out of the kitchen and i called her over and asked her about it. She said ask her and she nodded over to the counter to another person. She said "she ordered it". Our cake seemed as if it had seen better days once we had cut into it. But our coffee was lovely. We wont go into that branch again, but we will try Grainger Street next time were in Newcastle. (were from Cumbria).

I was really excited about taking my family here as I have found childhood memories of the place!

Breakfast in a time warp. I felt like I was back in the 1960's. Music played is from the 1960's and most customers seemed to be in their 60's. If that is what you are looking for then this is ideal for you. I was looking for something a little more modern. A cheap breakfast with good service.

Best bacon sarnies in town, lovely home cooking and the most amazing desserts available for a very good price

My partner and I visited there this morning after coming by at chance and glad we did, lovely cosy place with nice decor and surroundings, staff all so very helpful and friendly, food is amazing my partner had a pannini while I had the pannini steak special with spicy chips coleslaw and salad, the steak was done to perfection, tasty moist and lots off it with sweet fried onions in a gorgeous pannini, the mustard dip scrummy, lovely clean loos as well, definitely recommend if you want fantastic food and service, thankyou

Our favourite place to go for ice cream! The only problem we have is picking a flavour out of the vast choice (all of which are amazing).

Visited today after my grandad recommended the steak sandwiches and I must say they really are delicious. Both the food and the staff were great and we couldn't resist having an ice cream while our sandwiches were being made fresh. Next time I'm in town I know where I'll be heading for a bite to eat. I highly recommend giving mark toney's a try especially for the steak sandwiches!

Popped into Mark Toney's on Percy Street tonight with my friend for pre theatre food. Lovely ladies, exactly what we ordered, great flavours and good value for money. And the ice cream Sundae was to die for! Mmmmmmmm. Will be back with my picky teen as perfect post shopping grub spot.

Had a very tasty breakfast here,very pleasant surroundings and staff are lovely and helpfull,will definitley be going back soon with friends.

Visited here today with my 3 young children for the first time.

This café is still recognisable even though its 45 year's since I last visited. Of course the decor has been updated, but the layout of the place is still in true icecream parlour style and a treat to visit- just like it was when I was a kid.

What can you say about mark Tony's that hasn't been said before Really good coffee Best French salad sandwich in Newcastle There ice cream takes a bit of beating

Came here with my mam for tea and it was awful, I sent my food back and asked for fresh it was a different plate of food but it definitely was not fresh , I definitely will not be back and I think they should stick to ice cream and desserts.

I've never been here before even though I've known about it for years. Just came in for lunch with my 2 year old daughter and I'm very impressed by every aspect. Great range of food on the menu, prices very reasonable, staff really friendly, and the food was absolutely delicious and came really quickly as well. I haven't got to sample one of the amazing looking sundaes or waffles yet sadly as the chicken burger I ordered could have fed a cow! Will definitely be back again and can well imagine this being my go to place for lunch when in the town. Highly recommended.

Always come here for a full English breakfast, £5.75 including tea and toast with the bacon cooked just the way I like it (always have it well done). Service is great and the staff are always polite and friendly.

My last visit was in September last year and was disappointed with the cleanliness of the tables. The manager sent me a voucher for me to visit again.

Walking down Grainger Street, Newcastle enroute to our hotel we caught sight of Mark Toney's Ice Cream Parlour. What better way to end a very pleasant day tan to taste the mouthwatering flavours of ice cream? Truly glutinous but well isn't that what holidays are for!?!

the decor has recently been updated and all new furniture. Staff very friendly. We had breakfast sandwich which was cooked to order. Think it would be very hard to match the value and would def go again.

Have loved Marc Toneys since I was a little girl and now take my kids there took my little boy for a snack on shopping trip he was over the moon to see all the new sundaes on the menu and chose a bubble bliss best ice cream ever he said, I had a delicious raspberry melba cake too I've never been disappointed with service and quality of food here

Today - I visited -Percy street as usual looked on the menu decided hot day afternoon Tea I asked what does that include as usual all the staff very polite clean explained I was delighted and purchase, However this lady dressed in black not a smile , looked at the half cake which was included bollocked the staff - saying what I am going to do with that half cake.... I honestly felt so sorry for the staff and offered to pay more however another customer asked for afternoon tea for 2 the lady in black tarterd up the cake to resell I then decided I would like an ice cream paid and walked out , only to be shouted you have left your glasses a 300 GBP pair from one off your staff how honest was that yet penny pinching lady in black still behind the counter no smile an old company however you need to move forward ....... ian

Myself and my partner go to the restaurant many times and always enjoy the home made soup. We're really impressed with the new menu and would recommend the fabulous ice creams. We had the home made waffle with ice cream on top and was the best I've had.

Called in today with my mum as we totally undecided as to what to have for lunch

Really nice place and lovely staff and spot on when I ring up and order my dinner to pick up or when I site in and eat can't say nothing wrong with it like ☺ P.S I would recommend the bacon cheeseburger with mayo salad and chips to anyone anytime.

Great place for Ice Cream Good selection of flavours Olde worlde type of Ice Cream not modern style Reasonable price

Having visited Mark Toney's many times on my visits to Newcastle always had good service from them unfortunately this is not the case on this visit

A good cafe for standard sandwiches, baked potatoes and desserts. There is often a queue at lunchtime.

I haven't been to Mark Toney for years. We had gone into town for breakfast and parked in Eldon Garden. As we walked round to Northumberland street we went past and saw their advert for breakfast and went inside. It wasn't busy. My husband went to the counter to order and I went to find a table. This was a bit hard to do. There was plenty of empty tables but they all needed to be cleared. Whilst waiting for my husband a lady had a full tray and was looking for somewhere to sit so I got up and cleaned a table for her.

Really good vegetarian breakfast I would recommended Breakfast was tasty and the tea as well Just go there and have tray it

We often pop in for an all-day breakfast and it's always good. There's not too much but enough, along with hot toast and good tea. Access ramp for a wheelchair is there but is very steep! The toilets leave a bit to be desired but it's an old building. Still keep going back though.

Went in here for first time in few years for lunch. I stood at counter while the staff had chat then I ordered my drink with a panini and an ice cream sundae to follow. My drink was giving to me straight away along with my sundae however I waited 26 mins for my panini

The Best Variety And The Best Ice Cream Sundaes. Mmmmmm Lovely. The Staff Very Helpful Also. You Order And It Is Brought To Your Table.

Dad and i have always beer regular customers at MarkTtoney in Newcastle. We find the staff always friendly and helpful and we always enjoy the food. A few weeks ago we found out just how helpful and nice the staff are when dad fell ill, Their kindness and help will never be forgotten. A massive thankyou to you all.From Trish and John

Been visiting this place since I can remember. Went on a Sunday afternoon recently and was really pleased to see it is being given a little refurbishment. I always wonder how long it will be until little places like this are closed but it looks like they're here to stay!

My husband and I travel to Newcastle from Carlisle regularly and Mark Toney's is always our go to place. The staff are lovely and chatty. The food is good, there's always a regular or two enjoying a cuppa and a relaxed environment.

Love bringing the kids here as they see it as a propper treat! They love the 'carousel' kids sundae with its red sauce and teddy bear wafer! The staff are really helpful too!!

Popped in here for coffee the other day. found the staff really friendly. Had this truly amazing French Salad Sandwich on brown bread. Really amazing probably one of the best sandwiches I have ever tasted. Thank You.

Visited with family and had the broccoli quiche with chips and salad, thoroughly enjoyed it - it was homemade too! Didn't have to wait long for my order either

Liked the overall atmosphere. Food good but a bit pricey. Approx £5 for a panini. £1.90 for small diet coke. However, lots of room to sit in a busy area of Newcastle. Grubby toilets really let this place down. :-(

The full English breakfast was great, but they don't give out much butter for your toast or milk for your tea!

In here most mornings just after eight,before work,sometimes see my husband who brings down the Grandkids,5 and 3.

Had a tea and a coffee. Scone and hot apple pie with ice cream. Coffee OK. Tea weak and tasteless. Scone had hardly any fruit and was the type that sticks to the roof of your mouth. Hot apple pie was cold very cold with barely cooked apple and tasteless pastry. For a city centre it was very poor quality.

Staff didn't seem interested in serving us. Three of them stood at the till and completely ignored me until another lady came along and served me. Had ice creams, really disappointing. For somewhere known for ice creams, they were really not nice.

After my regular hairdressing appointment in Newcastle I always head for Mark Toney's in Percy Street. I find the staff there are very pleasant and helpful. I use a walking stick and there is always one of them who offers to carry my tray to a table for me. They have a great variety of sandwiches etc. to choose from, but I usually opt for one of their paninis with salad and coleslaw. A cup of cafe latte and a delicious apple or fruit slice with ice cream to follow and I am ready for a bit of shopping in M&S; before getting the bus back to Ryton.

Visited here whilst Christmas shopping and had a bacon roll and some homemade fruit pie with ice cream - it was great! A welcome break from shopping.

Place was dirty ,toilets not clean smelled awful and it was still early morning not nice if visiting before your food which unfortunatley I had already ordered. Corned beef in toastie was sour coffee cup reeked of perfume ,no hairnet s on staff who also could of been smarter also girl who served food coughing all over place and not discreetly hiding it wouldnt return in a hurry for my sloppy sour toastie which wasnt cheap either yak!