Marco’s New York Italian in Southwark

Lovely staff at the afternoon tea. I would go again for the online price I paid!

Nice clean restaurant with excellent customer service and tasty meals. Would recommend

Enjoyable afternoon tea in a relaxed setting

Nice restaurant for an afternoon lunch experience, food was good, cakes were better and the attached hotel even let me park out the back which is great for that area of London - thanks

Had a afternoon tea today and it was lovely,after reading some of the reviews I’m very shocked as I couldn’t fault them at all

Got brought a voucher for a Christmas present food ok nothing special just want you in and out quick. They win the award for worlds smallest chicken wings 😂

Part of a hotel. Billed as premium but realistically good pub food quality. Like others have said, fine if you go with a voucher but wouldn't be happy at full price. Food quality ok.

Really good service. Polite staff, very attentive. Would definitely go again.

Lovely friendly service bit cold but apart from that no complaints

Very slow poor service. Had a voucher but wasn't even given an option of extras. Outside looks hideous. Food was ok. Nothing special. Wings were worst I've ever had to be honest and the tiramisu was just a blob of cream. Very disappointed and wouldn't recommend to anyone.

A family member purchased an afternoon tea, for my birthday, at Marco Pierre White Italian Restaurant, near London Bridge. After being cheerfully welcomed, we were thrown into a corner with three other couples, upstairs, away from the glitzy restaurant area - no thought of accessibility. - First impressions - no tablecloths and paper napkins, scratched, sticky tables. - No engagement from the staff, no water served, no requests about allergies or preference of bread or any efforts to make us welcome or looked after. - Ref the menu, no “Tea Pigs”, just cheapest “builders tea” in a single pot; no hot water to even top up. - Sandwiches were “passable”; I would say supermarket sandwich pack standard; cakes ok. Overall a poor experience, which after speaking to my fellow “afternoon tea” couples, we considered this a poor value for money and a negative impact on the Marco Pierre White name. Hence the low score given in this review, on all counts. Not a nice “Birthday experience “.

Looked forward to visiting a Marco Piere White restaurant and was gifted a red letter day experience as a birthday present (along with the shard - amazing experience) food was not what we expected and average at best. this was compounded by the fact that we sat for our meal over 45 mins later than expected.. the place felt disorganised and relies on the name above the door.. however the staff were great and can't be faulted.

My partner came here after booking with a voucher we got gifted. It is safe to say, we are grateful we did not have to pay anything because if we had, we would feel extremely ripped off. None of the food is freshly prepared, you can tell it is frozen/pre-made. This is not the standard we expected for a Marco Pierre White restaurant. You can genuinely get better quality food at a Wetherspoons for a quarter of the price. Very disappointing and will not be returning

If you got a voucher for here. Exchange it. Mediocre food. Horrendous atmosphere. Constant high pitch whine. Avoid. Not even review bombing. This place is not good

Dear Marco Pierre White’s New York Italian Team, I am writing to formally express my disappointment with a recent dining experience at your restaurant in London Bridge. I received a voucher for a three-course meal with bubbles as a gift for my 40th birthday and was looking forward to a special evening. Unfortunately, the experience fell far below expectations due to poor service and a lack of communication. We arrived a few minutes late due to train issues and were shown to the bar, where we were told we would be called when a table became available. While waiting, we were expected to purchase our own drinks and were not offered the complimentary glass of bubbles included with our voucher. After a 20 minute wait, we were finally seated - despite having a reservation for 7:30pm and a time limit requiring us to vacate the table by 9:10pm. Once seated, we ordered our three courses and, after enjoying our glass of bubbles, decided to order a bottle of wine while awaiting our starters. However, nearly an hour passed with no sign of our food. When we enquired with the waiter, we were not given any explanation for the delay. Another 15-20 minutes later, we were served our main courses - without ever having received our starters. The staff appeared confused when we pointed this out, and at no point did we receive an apology. To make matters worse, when we requested to speak to a manager about the situation, we were informed that they had already left for the evening. By this point, it was after 9:30pm, and we were left feeling frustrated, hungry, and deeply disappointed by the lack of service and professionalism. While this meal was purchased as a gift, it was still a paid experience, and the standard of service we received was unacceptable. Given the circumstances, we informed the waiter that we would not be paying for our bottle of wine and expected our voucher to be extended. However, after further consideration, we have decided that we do not wish to use this voucher at your restaurant. We will be contacting Buyagift to request an alternative experience, as this visit has completely tainted our expectations of your establishment. I would appreciate a response addressing these concerns and an acknowledgment of the poor service we received. I look forward to your reply. Kelly Ahearn

We went either friends for afternoon tea. We both had vouchers and bought them In Octobrr. I phoned the restaurant to ensure we could sit together. When we arrived we were told that our reservation was on the computer but not our friend's. The man on the first was not the brightest spark and it took over 15 minutes for him to eventually find the booking. I don't eat ham ir cheese and had phoned through during the week to tell them and was told not to worry just tell them when you arrive. We were taken to our table and sat there for about 15 minutes before anyone emerged to serve us. I explained about no ham or cheese and he said he would tell the kitchen. Very little choice of tea unlike most other places we have visited. and . One of our friends doesn't drink tea and had a decaf coffee. When my sandwiches came out there was cream cheese on 2 if the 4 fingers. I told the waiter that I had said no cheese and he said " but it is cream cheese " I asked if they had any egg but was told they don't fo egg. He suggested I had a plain sandwich with ko filling. I told him perhaps I could have 2 salmon instead of the one. When he came back he brought 2 salmon fingers, a processed meat one (I think it was beef) snd a cucumber one. There was no butter on any if them and they were just dry. There was one tiny macaroni per person and then 3 slices of cake each, Carrott ( so sugary it was vile) , achovolate walnut and a mousse cake which we didn't know what it was supposed to be. Our friend asked for another coffee but was told it would be charged for as only tea came with more than one cup. The whole experience was absolutely awful and would advise people not to think you are going to get a decent tea there. Do disappointing!

Very slow and unprofessional service. Waited over 49 minutes for drinks and food took a lot longer. Table booked for 18:30 not seated till 19:00 and dinner was literally @21:00. No explanation to customers about delay with service. Meals were served cold and my cheese cake was frozen solid in the middle. Would not recommend for a nice family dinner

The hotel is meant to accommodate for travelers yet doesn’t accept cash in any of their bars or restaurants! Very poor service and overall attitude of the management over this. Will not spend any of my hard earned money here

Poor service and seemed all over the place. It was an experience from buyagift but whether it was worth it was questionable.

Went here with my family as a pre-theatre meal at around 5:30. Waited in the lobby area for about five minutes before we were even seated, there were virtually no staff members around. It then took them another ten minutes to take our drinks order, and we had to remind the waiters of our drinks twice before they brought them over. When they finally arrived, the wine was corked and tasted sour, so had to be changed. When the waiter eventually appeared again to order our food, we were told that the whole fixed menu was no longer available, so we had to then spend time finding another dish. Each time the waiters went away from the table, we wouldn’t see them again for 5-10 minutes. We waited a further 30 minutes for our dinner, which was very average. It was not a proper ‘dining experience’, no one came to check the food was okay or if we needed anything else as you normally get in a restaurant - the staff were totally absent until you called them over, and that’s if they happened to even be in the restaurant as they seemed to be spending more time on the bar guests.

Had a pleasant lunch here with a buyagift voucher. The meal started off well with good service. The food was very lovely with decent portions sizes. As the meal went on the service unfortunately began to get slower with nobody asking if we wanted more drinks once we had finished.

I booked an afternoon tea and went with my friend. We were a bit early but the staff was amazing and welcoming. They offered us tea while waiting for out table. The room where we had the afternoon tea was nice but maybe some music would have avoided us to hear what the people sitting in thenother tables were saying to each other. After quite a while the sandwiches and cakes arrived. I think it was one of the worst food I've had in 20 years. The sandwiches were dry (like they've been prepared in the morning and left uncovered) and tasteless. No love whatsoever was put into making them. The cakes were nothing great. The scones were quite disappointing as they were clearly not fresh and not soft at all. Such a shame as thenplace is really nice and the staff is very professional, friendly and welcoming. Sorry but I wouldn't recommend it.

Bought a Groupon voucher for afternoon tea. Couldn’t book online so I called and kept being put through to the wrong person. Eventually spoke to the restaurant manager who told me they’re closed every Sunday and also won’t accept my Groupon voucher even though it’s completely valid. So now I have to cancel my voucher and go elsewhere. Absolute waste of time.

Really wouldn’t recommend at all, the worst afternoon tea I’ve ever had! We arrived for our booking five minutes before our reservation and were asked to wait in the lobby area which is fine. However, it got to just under fifteen minutes after our booking and we still hadn’t been seated or given any from or explanation as to what was going on. After finally being seated our menu was covered in tea stains which isn’t great but not the end of the world. There were a few dirty tables around so most likely this place is understaffed which I fully understand can be hard but for the price point it’s not fair on the customers or staff, The atmosphere is totally lacking as well. I had to ask after a further fifteen minutes of absolutely no service if we could have our drinks and some water which the waiter was happy to do and shortly after our afternoon tea arrived. The food was abysmal. The sandwiches were dry and had clearly been sat out for a while, the cakes were subpar and nothing different from ones you’d find at a supermarket, and the scones were doughy on the inside but rock solid on the outside so i couldn’t even finish mine. The Prosecco was probably the only good part about this whole experience. The worst thing of all though was the absolute state of the teapot my tea was served in. It was chipped and filthy, I had to ask for another one but that was also dirty too so I gave up on the tea entirely. The service is completely nonexistent too, no one asked how our food was and there wasn’t even a host at the door to greet us! Needs a complete overhaul and rebrand. Please please save your money and go somewhere else this place is not worth it at all! Marco Pierre White, you need to get this sorted asap. I’d be so embarrassed if my name was attached to a place that served afternoon tea like this!

Pointed out to manager that website appeared to show this place closing at 7pm….not so and I’m so glad we turned up at 7.30pm. Armed with my daughter’s gift of a voucher we sat down to a glass of Prosecco. My meal chicken wings to start, spaghetti pomodoro as main course and cheesecake dessert. Mama Mia this was good………..enjoyed every mouthful and heh a great friendly efficient waiter to boot. Loved it!

The afternoon tea was standard nothing special for the name. The sandwich was dry and small portions, sweet were standard box items from supermarkets

I visited this place with my husband for afternoon tea as we had a gift voucher for this place. The ambiance was alright , nothing too extraordinary. Staff was courteous and service really good. In the beginning, we were served a glass of proseco, which was refreshing. For afternoon tea, we had ginger peppermint tea and english breakfast tea. Tea was nicely brewed. The refreshments accompanying tea were disappointing. Since we are vegetarian, we were served cucumber tomato and cucumber cheese finger sandwiches, both of which were underwhelming . The selection and taste of cakes was ordinary. Carrot cake was dry . Cheesecake and chocolate cake were okay. Scones were nice and warm . All in all, it was an okayish experience.

The guy that greeted us was friendly and helpful. The food was lovely and good value. Unfortunately the service was not so great... Very slow waited nearly a hour for starters... Luckily we was in no rush. Constantly having to ask for cutlery to use for our food... At the dessert we used a fork from another table and a tea spoon as couldn't get waitress attention. Waitress was okay but could have been a bit more friendly.. Steak was a bit grizzly... Not worth paying extra for it.

A bit too American. Nice but fatty, 3000 kcal starters

Honestly, only came here as we had a voucher for 3 course meal. It's like an overpriced smaller portioned, frankie & benny. While the servers themselves are lovely. It's a slow service for subpar food.

Came here for dinner on a Thursday as part of the 50% off deal they were running in January. The food and drinks were average, but the atmosphere was really weird- as others have mentioned its in a tiny dimly lit room with far too many tables crowded in to the side and the rest of what I assume is the restaurant was empty. The service was very slow and they would go missing for long periods of time as they were more focused on setting up breakfast than dealing with dinner service. The real issue was that once we had finished our mains we spotted multiple mice running around the room. We flagged down a waitress to tell them and the response was "oh... We'll get something to get them out." Then she walked away. No apology and she didnt seem that shocked. We were asked if we wanted to move tables after seeing even more mice running around but at that point the damage was done and our meal was almost over. We eventually flagged down a team leader and were begrudgingly offered 2 drinks on the house to compensate. I honestly have no idea how this place has a 5 health rating when they're this casual about vermin running around the main dining room. I definitely wont be going back.

Truth is, most visitors are having a free meal with the voucher, but if you had paid full price you’d feel ripped off. The atmosphere is weird, you’re squeezed into a small room full of tables with so little space between each. The tables have candles which have completely burnt out but not been replaced nor removed and the salt & pepper mills turned out to be salt & salt. As for service, the staff are friendly, however there were long delays. We waited more than 30 minutes between them collecting our starter and us receiving our mains. The table that arrived 15 minutes after us received their mains before we did. We ordered 2 small glasses of wine, and were charged for 2 large glasses instead. Lastly, the food is acceptable for a Wetherspoons. We had read up on the reviews so safe to say our expectations were low. The starters were nice, we had the nachos and ribs, which were tender, though the nachos lacked salsa. For mains we had the bolognese and steak. The steak comes with a surcharge of £11, but what arrives is about the size of 2 fingers. It was comical to be paying £11 extra for a steak so small. To be paying extra the steak needed to be at least double the size to be worth it in my opinion. The deserts were very bland, the tiramisu was devoid of coffee, the brownie was also small. Left hungry. This hotel has payed Marco to put his name on it and I assure you he has no further involvement. We had (on top of what was paid for) 2 glasses of wine and the steak, and had to pay an extra 30 pounds including service.

For a Marco restaurant this is not the standard I would expect. I got a voucher for dinner for two with bubbly as a birthday present. The food was nice but I would expect better quality, and I would expect an italian restuarant to provide garlic oil which they did not! Lack of vegetarian options with the set menu. Though we were seated promptly and there was no misunderstandings with the voucher, the time taken to bring out the main was too long. Staff were friendly but quite slow. Was an OK meal out with a gift voucher but I would not come here and pay full price on a normal day, especially with other italian restaurants nearby.

Came for afternoon tea, would have left if it wasent free Cakes and prosecco were nice, sandwiches ok service was awful- were left waiting in the hotel lobby past our booking time, with no one communication what was happening. The table next to us were rudely asked "what do you want?" No one checked in to see if the food was OK and no service/ no one around once the food/ tea was served. Would not recommend coming here/ using a voucher for afternoon tea here.

Wouldn't bother. Food was average. Service was average to inattentive. Atmosphere was very lacking - sitting in a back room of the hotel. My partner was excited to try a Marco Pierre White restaurant but this is not that.

I visited marco piere whites London Bridge on the 29th of Dec Saturday evening, i purchased this as a Christmas gift for my boyfriend staff were nice enough However after finishing our meal we noticed there was a mouse running around the restaurant I notified staff of this as we were very shocked they didn't seem to surprised food was ok nothing special also safe to say we won't be returning here and would highly not recommend!

I went there today for afternoon tea and it was not as described, and the food was average. They advertised Teapigs tea, which I love and was presented with Twinnings. They advertised Laurent Perrier, what I was served was a standard house glass of Prosecco. They might want to update their menu to reflect what is actually being served.

I was so looking forward to going to this restaurant but what a disappointment Service was not good, food adequate and place looked tired with no atmosphere Wouldn’t recommend where as I would Jamie Oliver’s restaurant in saint catherines street excellent everything

The atmosphere was really nice but the service was terrible and the food was way too expensive. There was so little on the goat cheese pizza that I almost got a magnifying glass. The other dishes weren't anything special either and were definitely way too expensive. The drinks were very tasty but also way too expensive. We were very disappointed with the service and in the end I ordered at the bar myself because no one came to our table. No recommendation! There are much better ones nearby!

Used voucher here and had a 2hr slot for afternoon tea . Sandwiches had no flavour finished food in 15 mins only 4 finger sandwiches and 1 scone each a scrapping of cream and jam only . Not recommended

We had a voucher and came with extremely low expectations based on the reviews and ratings, but it wasn’t as bad as we thought! On arrival, the building looked shabby and run down. We were told to go and sit in the lobby and that someone would come to bring us to our table. We waited a while and saw other people getting frustrated waiting too. I wouldn’t have minded so much if someone had communicated properly to us (we and others didn’t understand why we were waiting or how long for). We asked multiple staff what was happening and didn’t get much clarity. It was a missed opportunity to offer us a drinks menu and get us something while we were waiting. The dining area was overly lit and cold with the breeze from the entrance doors. There was no music. There was 0 atmosphere except from the lovely company I had. I wouldn’t recommend for a romantic meal. The food was mediocre overall. The menu wasn’t interesting as others have said, but if you have low expectations as we did, you may find it enjoyable! I reckon you need to be wise with what you order. We got the ribs and chicken wings to start and they were actually tasty. We got burgers for mains. They were fine - poor-quality bland beef that could’ve passed as plant-based, but as I said we had low expectations so I did enjoy it. We got brownie for dessert and it was ok - I’ve had better from a high street supermarket but it wasn’t bad. The sides were overpriced so we didn’t order any, and our three-course meal was sufficient anyway. The vegetarian options didn’t look great. We were content with the waiting times between meals. The service was fine once we were seated. Nice to have a glass of Prosecco included in the voucher. Overall, I wouldn’t recommend to buy a voucher here and certainly not to pay full price. I would say it’s bad rep for a restaurant located in a 4* Mercure hotel. That said, if you are stuck with a voucher, it really wasn’t that bad if you go in not expecting greatness. I wouldn’t have been happy to pay for it and wouldn’t return, but considering we didn’t pay a penny we did enjoy ourselves and it filled our bellies. I’ve rated it as 2*/“ok” but it’s all relative and if you’re booked in already you can make the most of it. It’s not the worst meal you’ll ever have.

Booked a Christmas dinner for my friends. Loads of signs out front advertising their Xmas offering. Sat down and the waitress denied they had a Xmas menu and only half their normal menu was even available. When I showed her their website she disappeared for a bit then claimed the menu was live for next week onwards as apparently 13th Dec is too early for a festive menu!? By then everywhere else in the area was heaving so our lovely Christmas dinner was ruined by your shoddy organisation.

If I could give it zero stars I would!!! I have complained to the restaurant and heard nothing back for 4 weeks now! We arrived at the restaurant on time on the 9th November and I told the host my name and that we were here for afternoon tea. He confirmed this and told us to wait in the hotel lobby and that someone would be over to seat us shortly. After waiting about 15 minutes, no one had come over to us. At this point my brother spoke to your host to ask if the table was ready, the host then told us he needed to see the voucher I had used to book the afternoon tea with. We explained that we didn’t have the voucher as we did not know we needed to bring it with us. He explained that he could not seat us without a voucher. To cut a very long story short (and after a lot of back and forth conversations with the host that were getting us nowhere), we had to call our grandma who had bought the voucher for us to see if she still had the code. Fortunately she was able to read us the code over the phone which we told the host, and then he was able to seat us. This was about 3:15pm (45 minutes after we should have been seated). We were taken to a table in a nearly empty restaurant, which was a huge disappointment as I was told I couldn’t extend my booking by another person as you were fully booked. Only one other table were seated whilst we were there, so my request for an extra person could have been accommodated. A glass of Prosecco (included in the voucher) was bought over to us followed by the afternoon tea. I could immediately tell that one of them was not vegetarian. I told the waitress that one of them should have been vegetarian and I had called in the week prior to confirm this. She just responded with “Really?”, as though I was in the wrong. She did take the afternoon tea away and bought us another one, which was vegetarian. The food was disappointing, very thin and soggy bread. The vegetarian sandwiches were cream cheese and cucumber, and then two fingers of a guacamole sandwich which I found bizarre. The cakes were dull and the scones were tiny. I had a pot of tea that dribbled all over the table when it was poured. As someone that works in this industry, and is responsible for serving afternoon teas, I found the whole service to be incredibly poor. When our tea was placed on the table there was no explanation of what was in the sandwiches or what the cakes were, and no one came to check on us to see how we were finding things. In all honesty, we couldn’t wait to leave as we were made to feel as though we were a nuisance, what with the voucher incident at the start and then sending it back because the dietary requirements were wrong. I am not one to complain, but after having received such poor service and poor quality food I feel I have no choice but to say something. It is all the more disappointing because this was bought as a gift and was something we were really looking forward to.

Surprised that Marco Pierre's name is registered to this restaurant. The experience was so bad it was funny. Myself and my wife were gifted the Fawlty towers experience but couldn't get a booking so we exchanged that voucher for this. We both sat in the restaurant thinking we were getting the Fawlty towers experience without the comedy. From the first moment, when we approached the maitre d', it went from bad to worse. He looked unprofessional in his skin tight short jeans and trainers and struggled with English. We were 15 minutes early to our booked time but other customers who arrived after us and had later time booked were seated before us. We had to order our starter main and after all at once. We weren't offered any water, despite glasses on the table. No one asked if what we were served was ok. Plates were still on the table when the next course arrived . There's more to say, but you get the drift. We've been to other Marco Pierre signed restaurants , and had great experiences and the staff were dressed professionally, professional service etc, not here. If you want a funny experience without comedy by all means go here , if not, avoid at all costs. PS... The bar in the Mercure hotel, in which the restaurant is situated was just as bad. I stood at the bar for an absolute age, no one was serving. A member of staff from the hotel, came out from the back and was making coffee. I was asked what I would like, but I said, finish what you're doing as I felt it was a customers drink. They finished making the drink and went away, and never came back

Had afternoon tea after being given a voucher. Based in a hotel, tucked away in an unpromising area between Waterloo and London Bridge Station. It was nicely decorated for Christmas. There were a few other people there but not very busy. The service was discreet but friendly. The food was reasonable with the selection of cakes the best part. The sandwiches were a disappointment though, they were uninspiring and could easily come out of a supermarket sandwich pack.

Utterly disappointed, sent the meals back . Ordered fillet steaks and I couldn't cut through them , never mind eat them . So very sad from a restaurant under such a reputable banner and chef title .. sadly won't be returning

I did write a detailed review, but it keeps getting rejected....all I can say is don't bother visiting this place, food is really poor quality and staff are half asleep

Marco Pierrepont white hold your head in shame all the other reviews are correct so is the rating of 3.4 more like a third rate cafe than a restaurant definitely not recommended peter cheeseman

Very friendly staff and helpful. We came here for the sparkling afternoon cream tea for my birthday! I forgot to tell them that I am a vegetarian and they were ever so nice about it and got me the vegetarian option in the sandwiches! Very nice food!

Lovely food. We had the set menu and everything came out promptly, piping hot and tasted beautiful.

My partner and I attended for dinner with prosecco as we were gifted a red letter date. Service was quick, but the set menu was very limited, especially for vegetarians/pescetarians. Food was average. Desert was the best of the three courses. The main reason for a 2 start rating is a mouse ran over my partner's foot whilst we were in the restaurant which makes you question the hygiene standards

We received a voucher for this restaurant and after reading the Tripadvisor reviews our expectations were extremely low. We had a lovely meal, each course was beautifully presented and was very tasty. The service we received was perfect. We don't know what happened at previous reviewers visits but we were more than happy with our visit and would recommend it and return.

I was a little worried about how the evening would go after reading some of the reviews, however we were very pleased with our experience. Waited for our table in the very pleasant reception area of the Mercure hotel. Staff were lovely and food simple but well presented. Atmosphere in restaurant was good. A very nice evening.

Lovely place to relax with a loved one and the staff are friendly.

No idea why so many bad reviews? Staff were excellent, food was excellent all served hot and well timed, staff were great and always looking to see if we were ok. All was good, would go back.

I am not able to rate the service because we turned up at 1.50pm for our 2pm afternoon tea booking to find the restaurant closed and locked up. Thanks so much for ruining my birthday and wasting my friend’s money who bought the voucher for me. I will be taking this further. This would be a zero star review if that was a choice.

I purchased the afternoon tea for a family member and I was honestly appalled. The setting is incredibly uncomfortable and awkward, with a small space dedicated to the afternoon teas. Seats are also way too close to each other. The food is mediocre for the price and the quality is quite poor in certain aspects e.g the scones were dry and and the sandwich’s were thin with barely any filling. To make matters worse the service was terribly poor, they spoke very bad English, the cutlery was dirty and we were constantly served pots of cold tea. If your looking for a good afternoon tea experience please look elsewhere. If I could get a refund I would!

Lovely restaurant in Southwark, London.

The food was good but my word, the staff.. the place had 3 members of staff; one on the door taking the new guests to their tables, second member of staff was taking orders/serving drinks and the third member was just running around confused. It was as though they just didn’t know what they were doing, at all. Generally felt really bad for them as they were polite, but their lack of understanding ruined it for all the guests in the restaurant. When we arrived we waited 20 mins to be seated, our meal from start to finish was over 3 hours long. Other guests were leaving due to trains to catch. A family hadn’t even received one of their main dishes and left before the dessert. The food was great and the wine was lovely, Marco I would really look into the lack of staffing/training at your restaurant as this will effect people returning.

This was the worst experience ever ! Waited 3 hours all together was treated so bad and service was terrible ! Avoid at all cost

Despite making a reservation for afternoon tea and confirming it, we were kept waiting for over an hour. Several other people were having the same issue. No one met us at the front desk so we were left hanging around for several minutes before being led to a holding area where were ignored for half an hour. Eventually we were given a glass of prosecco but still no table. When we finally were seated we were not served until I had to go and find the manager. Dreadful experience!

Terrible service, average food. Clearly understaffed.

⭐⭐ is what I give this place. We visited this place for high tea, but the experience fell flat right from the start. Despite having a reservation, we were left standing around for over 15 minutes before anyone seated us. The service itself didn’t improve much from there. The staff seemed more like fast-food chain employees than attentive high tea servers. Polite, yes, but not exactly the professional, polished experience you'd hope for. As for the food, the sandwiches and scones were just okay – passable but nothing special. But the cakes and sweets? Downright dreadful. They tasted like they’d come straight from Aldi’s bargain shelf, lacking any freshness or quality. For the price, we expected a lot more effort and a lot less grocery-store vibe. We didn't even bother eating everything. For a place of this caliber, we expected much higher quality. Not worth the price for what we got.

Very dated & to start off we had to ask for a replacement chipped plate and cup. Not quite the experience I'd expected. The hotel it is based in is really well decorated unfortunately the area we sat in was rather unloved. Probably wouldn't return. Standard afternoon tea. Staff were pleasant and did their job.

Having worked with marco, he would be disgusted at this restaurant, very poor and slow service, we didn't get a drinks menu until halfway through our mains, didn't get offered water, very slow and just felt unwanted, only 20 guests in and 5 staff, a very easy shift, but the staff didn't seem bothered about anyone

Service very good, food ok but not great

Service was very poor. Mostly forgotten by staff who were busy working in the hotel as well as restaurant. Steak was the poorest quality I have ever had. Need a chainsaw to cut. This is not typical of the named restaurant as I have been to several and others were fine.

We had a voucher for a three course meal for two with a glass of prosecco, but upgraded to a bottle. We were seated upstairs away from the main dining area. Our reservation was for late afternoon. Downstairs in the main dining area it seemed quiet lively, unfortunately we were not to experience this. I was going to enquire why we had been seated upstairs, but decided the food would make up for the lack of atmosphere, sadly this was not to be.We felt a bit like the poor relations!. Joking aside, the decor was less than desirable, and the table was chipped, & area genrally shabby looking. The set menu was disappointing The food itself was okay, but certainly nothing special. The staff were attentive & very polite, so no fault to be found there. Its a shame really as we were both looking forward to the experience. Maybe the main dining area, & full menu is better, im sure it must be. Not somewhere we would visit again in a hurry I'm afraid.

Food is mediocre - nothing wrong with it but the gourmet name doesn't match up with what you get - could be served in any mid-tier pub. Service is inattentive and lacked attention to detail - constantly had to chase for attention, things not delivered etc. Get a better experience in my local Wetherspoons. Fine if you have a voucher (which I suspect is the underlying problem - the incentives are all wrong) but wouldn't spend my own money here.

Not nice at all, food overcooked, no flavour, poor

Service was poor - No drinks menu provided. Had to keep repeating our orders for food and drink. The wait for a drink, and then the food, was ridiculous too. Food was ok. Not as good as we expected but edible. Decor was lovely. We would not go here again.

The most incompetent restaurant I think I have ever been too. Reservation at 2:45. Still waiting at 5pm. Mine was the last to come out and when by which time my party had almost finished their food. When it did arrive it was wrong (ordered steak and they brought steak and prawns, I have a shellfish allergy). They said wait 15 mins and we’ll make it again. 25 mins later and nothing. All the parties food was sub-standard. Pasta looked like crap if I’m honest and was luke warm. Wouldn’t go back if you paid me. Was full of old ladies with vouchers. Left the restaurant starving. Awful. Minus 5 stars.

If you get a voucher, transfer it to some other experience! It's not Italian, and definitely not a NY Italian! They put some old NY pictures on the wall, that's the NY experience. There a 2 pasta dishes, spaghetti Bolognese, and pomodoro, both mediocre and definitely not in a NY style marinara. The burger was so overdone it was inedible. On the plus side, the wings and nachos were good, but that is Tex Mex and doesn't belong in a NY Italian. I have done many of these experiences over the years, Fifteen, Raymond Blanc, lots of others, all great food and atmosphere. Marco should be embarrassed to have his name on the door (or the stained sign above it). I have had better meals in a Weatherspoons.

Food was very poor, steak was below supermarket quality. Service was so slow and only one young lady was helpful.

I wish I could have reviewed the food in this restaurant but they didn’t seem to have any. We arrived on a Monday night and had chosen the hotel due to the restaurant as we were fans of Marco. A waiter took us to a table and then came back with the menus. He advised us that nothing was available from the seasonal specials side of the menu and that the set meal options on the menu were also unavailable but it was steak night and handed us another menu with 5 items on it. He then advised only two of those items were available. Whilst we were trying to decide between the two items of food available we tried to order a bottle of red wine but only the two most expensive bottles were available. At this point we gave up and left. The waiter didn’t seem interested or concerned. I understand that restaurants can run out of dishes when they are busy but we were the only people in the restaurant early in the evening. It was a very disappointing experience after a long trip from Amsterdam, And Marco should be ashamed to have his name associated with this place

Very attractive place. Mondays are half price steak, so Tbone is $25, sirloin was $13, and ribeye was $14. The sirloin was absolutely delicious and cooked to perfection. The beet salad though, tasted like it was made from canned beets. My kid liked the pizza. Their wine prices seemed really reasonable too.

Celebration birthday for a friend. We were welcomed to come and have a drink beforehand. We had to wait for table.and eventually asked to.co.e over. Service very slow. We had wine come slowly. Ordered taken and thr food was OK. Portions small. The resturant did not feel the cleanest. Marco pieŕre whites chair was grubby. We felt over priced compared to cheaper alternatives.

Bad, bad.... Pasta overcooked, burger lacking flavour, deserves would be better at Tesco. Poor service. Atmosphere non existing. Never again!!!!!

One word jumped out at me when all 3 courses (well, all 6 between the 2 of us) arrived...brakes boil in a bag. Not great food, and my partner didnt eat the brownie so I finished it with my cheesecake and walked out not feeling so good. Wouldn't of chose eaten here is I wasn't gifted a voucher. On the plus side, the chips were lovely, I recommend the focaccia and the prosecco was really nice.

By far the worst 3 course meal I’ve ever had! From the service to the outside of the building, it was awful. Waited an hour for our main course and the quality of food was very poor.

We had the 3 course with fizz voucher and after reading a lot of the views we were very apprehensive about going...but went...and thoroughly enjoyed it. Yes, we did seem to get taken to a slightly different area of the restaurant (the rest of the restaurant was empty) but it was fine, could do with some background music. But overall we came out happy, food was good, fizz was acceptable! Tip...order more drinks when they take the food order! Saves you getting hold of them again...they did look busy! ;)

Went on 16/9/2024 as start to our holiday. The service was poor, more than 45 min waiting time between courses. Poor service, poor atmosphere. So many people sending their food back or not getting what they had ordered. All you could hear was people complaining to other dinners about the lack of service and poor quality of food. We ordered a bottle of wine, took to end of main meal to receive and then it was 2 glasses. 1st course was fine, second course ordered avocado Caesar salad, less than a 1/4 of avocado in it. Staff brought steak knife after my partner had finished his main meal. Neither of us ate the dessert as not enjoying. Asked for bill did not arrive, had to find staff to pay, then had to query the bill, which was eventually amended. I have been to Marco Pierre Whites in the City before and was great. However I would not recommend the London bridge restaurant. If I could have put less than 1 star in rating I would have. There was nothing enjoyable about this visit. This was given as a present, had to say how poor it was to family who gave it to ensure they do not book for anyone else.

If you’re planning to buy someone a gift voucher here please don’t do it for their sake and yours. Service is average, they take you to a seperate dilapidated area with all the other voucher users. Food can be made better at home - tastes reheated. Had a look at the menu and it’s about £20 cheaper to buy it without the voucher anyway. EDIT: Perfect example of the type of service you will experience below; a copy and paste response and didn’t even take the time to change the name, great work guys. Avoid at all costs.

Went here with a 3 course dinner and fizz on a buyagift voucher . Waited an hour for our table . Fizz was eventually offered . Food was good but the service was slow and we were not offered any water or a drinks menu at any time. Had to ask for this and was met with a lack of service which one would expect. Would not go there again.

What a disaster. Avoid this place if you are looking for a nice night out. My wife and I had a voucher for 3 course dinner with fizz for two. We were welcomed and our glasses of fizz were delivered. We both decided to pay the supplement of £10.95 to have sirloin steaks. What a mistake. I ordered my steak medium rare and my wife ordered medium. When they arrived, my steak might have been just OK but was cold. My wife's steak was raw. We sent it back. It was returned to her still raw. I took the Duty Manager aside and gave him the opportunity to start again. Our meals were taken away, and after a wait, we finally received decently cooked steaks. I should say that while we were waiting, four others diners sent their meals back. All in all, a dreadful experience which I will not risk repeating. How could a restaurant with the Marco Pierre White reputation serve such poorly prepared food? Never again.

So it's just a rebranded hotel restaurant, the service was good, but the afternoon tea was distinctly average. The sandwiches were verging on stale which was particularly disappointing. Only went as it was a gift. Trust me, take someone round Borough Market instead and spend £40 on treats there. It felt like someone had just gone to tescos and presented the results nicely.

The food was bare basic the location was a stretch to describe as London Bridge. I wouldn’t recommend.

DONT BOTHER WITH BUYAGIFT OR RED LETTER DAYS! From start to finish you are spoken to and served like a second class citizen, the seating area for the set menu is well hidden from the actual restaurant, with glass panels that keep you well away from the ”actual customers” and the view out of the window, scaffolding and building works, fantastic. The service is slow, there are sloths quicker than the servers in this restaurant. We arrived dead on time at 6pm for our table we waited half hour for it to be ready then another half hour for our orders to be taken and for water to be served. The “Fizz” is cheap and bitter, Aldi has a better selection. The food is a joke, Tescos ready meals have more excitement, the plates will give you 3rd degree burns and well the food, luke warm. If I’d known I would have brought my own ketchup. All in all, I would save your money and get a difference experience, unless you like waiting over 45 minutes for your plates to be cleared from the table. I don’t normally write bad reviews but this one is a shambles.

Was my very first afternoon tea. Wasn’t my favorite. Tea pot was cracked which was served on the table. Sandwiches were average.

We had booked this online via their website as had some vouchers but I didn't get a confirmation email so rang several times to confirm booking and was told it was OK. Got there, no booking and they were full. Not a good start and was one very unhappy customer however the team leader (Pramodh) totally turned this experience around, found us a table and the food (which was lovely and hot) and service was fantastic. He provided such good customer service service and avoided a complaint. His manner was great he was friendly, polite and he made sure we were well looked after. Thanks to Pramodh i would definitely recommend this restaurant and would go back. He is a credit to the restaurant

Came for afternoon tea with my husband using a voucher. Initially we were seen and attended to very quickly and shown to our seats with the offer of the prosecco so far so good. However, we were extremely disappointed at the selection of our afternoon tea alongside some of the utensils. We could tell it was a busy day as others were eating in the restaurant but a quick check to make sure cleaning products were put away and the cleanliness of the cutlery makes all the difference. I know other places top up the scones and sandwiches once they run low, but there was no offer of that nor were we offered water like other tables. The scones were lovely and we could have had more of this. The sandwich collection wasn't great and preferably these should have been cut triangular to make it feel more presentable. It felt like once we had been served we were left to it and there was no check in to see if everything was enjoyable or we needed anything else. We had high expectations unfortunately this did not live up to the hype.

Got a present of afternoon tea here. Really lovely sandwiches, scone and cakes. Great atmosphere. Service was good. Only one scone? Yes please provide at least two it’s the best bit 😉.

Shown to our table and then left half and hour before being offered tea. Then sandwiches cakes came, found them to be dry not enjoyable I'm sorry to say.

Service was terrible, 4 different servers when the restaurant was almost completely bare, me and my family had to ask for things at least twice before they came including things like steak knifes with our steaks which I thought would be obvious. Servers were extremely inattentive and didn’t understand the simplest of things. Bar staff were incompetent and couldn’t even make the simplest of drinks such as a mojito or peach Bellini. Will not be coming back.

Luckily this was a free gift given to us, if it hadn't of been we would of probably of left upon entering. Restaurant atmosphere is very weird and unbefitting of the hotel it is in. Music that makes you feel like you're on hold to a Mediterranean bank and tacky tems that wouldn't look out of place in the range. The staff whilst nice and polite never once offered us a different drink that we would of more then happily added to our bill, it did feel a bit like " well your just voucher guests so you won't want anything else" - we would of liked a nice bottle of wine but you missed out on the upsell The food was bland boring and tasteless, did Marco have any say in this? Nachos with horrid cheese sauce, Wings that wouldn't look out of place in Wether spoons and a Bolognese that had about as much meat as Kate Moss. The cheesecake was delightful however. It's a shame as we have been to the other Marco Pierre White restaurant before and it was much better all round

We had a voucher for a 3 course meal and a bottle of prosecco. We received a warm welcome and were directed to the lobby whilst waiting for our table. Beautiful decor and whilst we were happy to sit in there we were soon shown to our table. Yes the menu was different for those with a voucher but it still had plenty of choice. Our server Ben was very attentive and on hand if we had any questions. All courses were extremely tasty, presented well and we left there full. Would highly recommend

Went to Marco Pierre Whites with a Buy a Gift voucher. What a waste of money. We were aat in an area away from other guests, which we called the voucher area (or the cheap seats). The area had no Atmosphere, music or anything to make it feel special, just a standard restaurant. The waiter gave us our glass of Prosecco but did not offer any water or the main drinks menu. We had to ask for this on one of his rare visits to the voucher section. The restaurant says it’s a New York Style Italian, more or an American Diner. Nachos, Ribs Chicken wings and salad as a starter is hardly Italian. The mains did have Pasta options or a burger. If you want the Steak on the set menu it will cost £10.50. Good selection of sides if you like chips in many variations. If not there is a Garlic bread, onion rings or Salad. Ribs were tasty but came from the smallest pig on earth and had more rocket than meat. The chicken wings again were tasty but small with a generous side of raw celery. It did look like Celery with a side of Wings. Then there was the pasta, bolognese with a small amount of Parmesan (did not get offered extra) and the Chicken Milanese is just an overcooked piece of chicken on a bed of under seasoned penne pasta in a tomato sauce. An insult to lovers of Italian food. You could make the same with a jar of pasta sauce and a Bernard Matthew Turkey steak. Desserts were good but it’s hard to mess up a tiramisu and an ice cream. Best part is we had a 10% service charge added to the bill for our 1 drink each and garlic bread. Long story short, don’t bother!!

Limited options on the menu. Red letter day gift. So don’t know cost.

Absolutely gorgeous hotel. Didn't stay the night but had a meal in the restaurant. The lobby is a unique style with gorgeous deep greens and plants around the windows, truly a lovely place to sit and relax with a drink from the (average price for a hotel, nothing too expensive) bar in the corner. Illuminated by brightly coloured neon lights around the whole lobby and interesting brick work. I enjoyed the lobby experience. The restaurant was just as appealing to the eyes and the staff were quick and very attentive. Once we ordered, the food was quick to come. I was actually surprised at how prompt the starters were delivered to the table. Staff were friendly and easy to grab when we wanted more water or other questions. Portion sizes were also very generous, we were absolutely stuffed by the end of it and went in starving! I definitely recommend a visit to this place if you're in the vicinity of the Shard / London Bridge Station(15 mins walk)

Very small restaurant, in the back entrance of a hotel & everyone utilising vouchers from buyagift or virgin experience! Food was ok but nothing special