Marco’s New York Italian in Southwark

I wish I could have reviewed the food in this restaurant but they didn’t seem to have any. We arrived on a Monday night and had chosen the hotel due to the restaurant as we were fans of Marco. A waiter took us to a table and then came back with the menus. He advised us that nothing was available from the seasonal specials side of the menu and that the set meal options on the menu were also unavailable but it was steak night and handed us another menu with 5 items on it. He then advised only two of those items were available. Whilst we were trying to decide between the two items of food available we tried to order a bottle of red wine but only the two most expensive bottles were available. At this point we gave up and left. The waiter didn’t seem interested or concerned. I understand that restaurants can run out of dishes when they are busy but we were the only people in the restaurant early in the evening. It was a very disappointing experience after a long trip from Amsterdam, And Marco should be ashamed to have his name associated with this place

Very attractive place. Mondays are half price steak, so Tbone is $25, sirloin was $13, and ribeye was $14. The sirloin was absolutely delicious and cooked to perfection. The beet salad though, tasted like it was made from canned beets. My kid liked the pizza. Their wine prices seemed really reasonable too.

Celebration birthday for a friend. We were welcomed to come and have a drink beforehand. We had to wait for table.and eventually asked to.co.e over. Service very slow. We had wine come slowly. Ordered taken and thr food was OK. Portions small. The resturant did not feel the cleanest. Marco pieŕre whites chair was grubby. We felt over priced compared to cheaper alternatives.

One word jumped out at me when all 3 courses (well, all 6 between the 2 of us) arrived...brakes boil in a bag. Not great food, and my partner didnt eat the brownie so I finished it with my cheesecake and walked out not feeling so good. Wouldn't of chose eaten here is I wasn't gifted a voucher. On the plus side, the chips were lovely, I recommend the focaccia and the prosecco was really nice.

Bad, bad.... Pasta overcooked, burger lacking flavour, deserves would be better at Tesco. Poor service. Atmosphere non existing. Never again!!!!!

By far the worst 3 course meal I’ve ever had! From the service to the outside of the building, it was awful. Waited an hour for our main course and the quality of food was very poor.

We had the 3 course with fizz voucher and after reading a lot of the views we were very apprehensive about going...but went...and thoroughly enjoyed it. Yes, we did seem to get taken to a slightly different area of the restaurant (the rest of the restaurant was empty) but it was fine, could do with some background music. But overall we came out happy, food was good, fizz was acceptable! Tip...order more drinks when they take the food order! Saves you getting hold of them again...they did look busy! ;)

Went on 16/9/2024 as start to our holiday. The service was poor, more than 45 min waiting time between courses. Poor service, poor atmosphere. So many people sending their food back or not getting what they had ordered. All you could hear was people complaining to other dinners about the lack of service and poor quality of food. We ordered a bottle of wine, took to end of main meal to receive and then it was 2 glasses. 1st course was fine, second course ordered avocado Caesar salad, less than a 1/4 of avocado in it. Staff brought steak knife after my partner had finished his main meal. Neither of us ate the dessert as not enjoying. Asked for bill did not arrive, had to find staff to pay, then had to query the bill, which was eventually amended. I have been to Marco Pierre Whites in the City before and was great. However I would not recommend the London bridge restaurant. If I could have put less than 1 star in rating I would have. There was nothing enjoyable about this visit. This was given as a present, had to say how poor it was to family who gave it to ensure they do not book for anyone else.

If you’re planning to buy someone a gift voucher here please don’t do it for their sake and yours. Service is average, they take you to a seperate dilapidated area with all the other voucher users. Food can be made better at home - tastes reheated. Had a look at the menu and it’s about £20 cheaper to buy it without the voucher anyway. EDIT: Perfect example of the type of service you will experience below; a copy and paste response and didn’t even take the time to change the name, great work guys. Avoid at all costs.

Went here with a 3 course dinner and fizz on a buyagift voucher . Waited an hour for our table . Fizz was eventually offered . Food was good but the service was slow and we were not offered any water or a drinks menu at any time. Had to ask for this and was met with a lack of service which one would expect. Would not go there again.

What a disaster. Avoid this place if you are looking for a nice night out. My wife and I had a voucher for 3 course dinner with fizz for two. We were welcomed and our glasses of fizz were delivered. We both decided to pay the supplement of £10.95 to have sirloin steaks. What a mistake. I ordered my steak medium rare and my wife ordered medium. When they arrived, my steak might have been just OK but was cold. My wife's steak was raw. We sent it back. It was returned to her still raw. I took the Duty Manager aside and gave him the opportunity to start again. Our meals were taken away, and after a wait, we finally received decently cooked steaks. I should say that while we were waiting, four others diners sent their meals back. All in all, a dreadful experience which I will not risk repeating. How could a restaurant with the Marco Pierre White reputation serve such poorly prepared food? Never again.

So it's just a rebranded hotel restaurant, the service was good, but the afternoon tea was distinctly average. The sandwiches were verging on stale which was particularly disappointing. Only went as it was a gift. Trust me, take someone round Borough Market instead and spend £40 on treats there. It felt like someone had just gone to tescos and presented the results nicely.

The food was bare basic the location was a stretch to describe as London Bridge. I wouldn’t recommend.

DONT BOTHER WITH BUYAGIFT OR RED LETTER DAYS! From start to finish you are spoken to and served like a second class citizen, the seating area for the set menu is well hidden from the actual restaurant, with glass panels that keep you well away from the ”actual customers” and the view out of the window, scaffolding and building works, fantastic. The service is slow, there are sloths quicker than the servers in this restaurant. We arrived dead on time at 6pm for our table we waited half hour for it to be ready then another half hour for our orders to be taken and for water to be served. The “Fizz” is cheap and bitter, Aldi has a better selection. The food is a joke, Tescos ready meals have more excitement, the plates will give you 3rd degree burns and well the food, luke warm. If I’d known I would have brought my own ketchup. All in all, I would save your money and get a difference experience, unless you like waiting over 45 minutes for your plates to be cleared from the table. I don’t normally write bad reviews but this one is a shambles.

Was my very first afternoon tea. Wasn’t my favorite. Tea pot was cracked which was served on the table. Sandwiches were average.

Came for afternoon tea with my husband using a voucher. Initially we were seen and attended to very quickly and shown to our seats with the offer of the prosecco so far so good. However, we were extremely disappointed at the selection of our afternoon tea alongside some of the utensils. We could tell it was a busy day as others were eating in the restaurant but a quick check to make sure cleaning products were put away and the cleanliness of the cutlery makes all the difference. I know other places top up the scones and sandwiches once they run low, but there was no offer of that nor were we offered water like other tables. The scones were lovely and we could have had more of this. The sandwich collection wasn't great and preferably these should have been cut triangular to make it feel more presentable. It felt like once we had been served we were left to it and there was no check in to see if everything was enjoyable or we needed anything else. We had high expectations unfortunately this did not live up to the hype.

We had booked this online via their website as had some vouchers but I didn't get a confirmation email so rang several times to confirm booking and was told it was OK. Got there, no booking and they were full. Not a good start and was one very unhappy customer however the team leader (Pramodh) totally turned this experience around, found us a table and the food (which was lovely and hot) and service was fantastic. He provided such good customer service service and avoided a complaint. His manner was great he was friendly, polite and he made sure we were well looked after. Thanks to Pramodh i would definitely recommend this restaurant and would go back. He is a credit to the restaurant

Got a present of afternoon tea here. Really lovely sandwiches, scone and cakes. Great atmosphere. Service was good. Only one scone? Yes please provide at least two it’s the best bit 😉.

Shown to our table and then left half and hour before being offered tea. Then sandwiches cakes came, found them to be dry not enjoyable I'm sorry to say.

Service was terrible, 4 different servers when the restaurant was almost completely bare, me and my family had to ask for things at least twice before they came including things like steak knifes with our steaks which I thought would be obvious. Servers were extremely inattentive and didn’t understand the simplest of things. Bar staff were incompetent and couldn’t even make the simplest of drinks such as a mojito or peach Bellini. Will not be coming back.

Luckily this was a free gift given to us, if it hadn't of been we would of probably of left upon entering. Restaurant atmosphere is very weird and unbefitting of the hotel it is in. Music that makes you feel like you're on hold to a Mediterranean bank and tacky tems that wouldn't look out of place in the range. The staff whilst nice and polite never once offered us a different drink that we would of more then happily added to our bill, it did feel a bit like " well your just voucher guests so you won't want anything else" - we would of liked a nice bottle of wine but you missed out on the upsell The food was bland boring and tasteless, did Marco have any say in this? Nachos with horrid cheese sauce, Wings that wouldn't look out of place in Wether spoons and a Bolognese that had about as much meat as Kate Moss. The cheesecake was delightful however. It's a shame as we have been to the other Marco Pierre White restaurant before and it was much better all round

We had a voucher for a 3 course meal and a bottle of prosecco. We received a warm welcome and were directed to the lobby whilst waiting for our table. Beautiful decor and whilst we were happy to sit in there we were soon shown to our table. Yes the menu was different for those with a voucher but it still had plenty of choice. Our server Ben was very attentive and on hand if we had any questions. All courses were extremely tasty, presented well and we left there full. Would highly recommend

Went to Marco Pierre Whites with a Buy a Gift voucher. What a waste of money. We were aat in an area away from other guests, which we called the voucher area (or the cheap seats). The area had no Atmosphere, music or anything to make it feel special, just a standard restaurant. The waiter gave us our glass of Prosecco but did not offer any water or the main drinks menu. We had to ask for this on one of his rare visits to the voucher section. The restaurant says it’s a New York Style Italian, more or an American Diner. Nachos, Ribs Chicken wings and salad as a starter is hardly Italian. The mains did have Pasta options or a burger. If you want the Steak on the set menu it will cost £10.50. Good selection of sides if you like chips in many variations. If not there is a Garlic bread, onion rings or Salad. Ribs were tasty but came from the smallest pig on earth and had more rocket than meat. The chicken wings again were tasty but small with a generous side of raw celery. It did look like Celery with a side of Wings. Then there was the pasta, bolognese with a small amount of Parmesan (did not get offered extra) and the Chicken Milanese is just an overcooked piece of chicken on a bed of under seasoned penne pasta in a tomato sauce. An insult to lovers of Italian food. You could make the same with a jar of pasta sauce and a Bernard Matthew Turkey steak. Desserts were good but it’s hard to mess up a tiramisu and an ice cream. Best part is we had a 10% service charge added to the bill for our 1 drink each and garlic bread. Long story short, don’t bother!!

Limited options on the menu. Red letter day gift. So don’t know cost.

Absolutely gorgeous hotel. Didn't stay the night but had a meal in the restaurant. The lobby is a unique style with gorgeous deep greens and plants around the windows, truly a lovely place to sit and relax with a drink from the (average price for a hotel, nothing too expensive) bar in the corner. Illuminated by brightly coloured neon lights around the whole lobby and interesting brick work. I enjoyed the lobby experience. The restaurant was just as appealing to the eyes and the staff were quick and very attentive. Once we ordered, the food was quick to come. I was actually surprised at how prompt the starters were delivered to the table. Staff were friendly and easy to grab when we wanted more water or other questions. Portion sizes were also very generous, we were absolutely stuffed by the end of it and went in starving! I definitely recommend a visit to this place if you're in the vicinity of the Shard / London Bridge Station(15 mins walk)

Very small restaurant, in the back entrance of a hotel & everyone utilising vouchers from buyagift or virgin experience! Food was ok but nothing special

A tricky place to find as it is tucked away. Was made to wait a lot: from checking in to receiving our food ( which took 40 minutes.) Not impressed with the presentation either, The sandwiches had the crusts cut off but they still had dry edges.

I went for afternoon tea as I had been bought a voucher as a gift. I pre ordered a gluten free tea. It was incredibly disappointing. The bread was stale and the cakes were clearly from a supermarket. No scone or jam or cream…but I did get watermelon!?! Service was poor and the whole experience hugely disappointing!

Really poor afternoon tea. Sandwiches were stale and the macaron/scone very dry as if they had been left on the side for ages. Tea was only provided after we had eaten our sandwiches/cakes and only after we chased. My wife ordered a gluten free afternoon tea. Sandwiches again were dry, 3 small pieces of cake (but 2 were the same) but came without a cream scone and the macaron despite us being told it be accomodated for. These were replaced by a small bowl of fruit (6 pieces of mainly melon). The woman next to us had ordered a dairy free cream tea which consisted of a couple of sandwiches, a brownie and the fruit. No alternative milk could be provided. Would have refused to pay if we had not got this through a voucher.

Lovely staff that served us. We were a little late, thought the worse but couldn't of been more understanding and let us still have our table. Food was lush, couldnt fault any of the meal or service. 10/10

Not worth the money for afternoon tea. Look at the picture that’s £24 per person with a teapot of tea

Had a Red Letter Day voucher, turned up 5 minutes early, waited to be seated for 20 minutes, then told the number on our voucher was wrong, when we got home we checked this out with Red Letter Day they said it was correct. My opinion is they had over booked with the hotel next door. Otherwise why turn us away? I had offered to pay and sort the issue out later.

Made a reservation which was confirmed by email, but seems they had overbooked and we lost out. Absolutely disgusting. But you are not allowed to tell them that, apparently the word disgusting is now offensive.

Went for afternoon tea and was very disappointed. We arrived at 2pm (our booked slot) and were told to wait in a large sitting area with sofas. This was also full of people just looking around and confused. After 15 mins I went up to a member of staff and asked “what are we waiting for?” He then said your table is ready and took us into a large room of tables. We were put in the corner and ignored. After a 20 min wait in this room someone came over with our afternoon tea- it’s served on a slate plater. I asked if we could possibly have a drink? We were asked what we would like? But as we didn’t know what the options were we just said errr tea?? Food was underwhelming, nothing special. 3 small puddings each and 1 macaroon which tasted straight out of the fridge. Would not recommend.

My daughter and I came here in July for my birthday. We were asked to wait in reception for 15 minutes with no explanation or offer of refreshment. We were finally seated by a strange curtained off area where drinks were being made. The afternoon tea eventually arrived, the bread was stale, the scones were not home made, tasted like budget supermarket scones and we had to ask for our prosecco after waiting 15 mins. The waiters seemed to struggle to understand what we were saying. Not an experience I would wish to repeat and my daughter was upset. Marco I would suggest you check this out, your name is on this!!!

We were given this visit as a wedding present WELL what can I say from the outside it’s shoddy and dirty Went inside waited 10 mins to be seated (we had booked) Seated given a glass of Prosecco Food was average spaghetti bolognaise was tasteless and warm 3 courses all done in over a hour !!! Rushed service restaurant has no atmosphere at all Won’t be returning. If you’re buying this experience as a gift at this restaurant DONT !!!!

We had a fabulous experience having the 3 course set menu with fizz . Lovely food , polite service & great value for money . The restaurant was quite busy & a lovely relaxed atmosphere.

It was ok a day out. Had a birthday voucher from a friend. Service could be a bit better

Last friday I've visited this place.. i really like the ambience and the staff are so friendly and food is soo delicious especially Nachos and beef burger 😍

STAFF TRIED THEIR BEST BUT .... This is a bland, soulless restaurant that didn’t provide a decent service because it was understaffed. I've given 3 stars for service but it comes with a caveat: the service we received was in some ways very poor, but the overworked staff tried their best in very difficult circumstances and individually they were very good. We arrived on time but waited 15 minutes to be received and seated, standing in a queue running from the reception desk to the entrance door, down stairs wet from the rain outside. Once seated we were promptly given a glass of fizz but then waited over half an hour for anyone to take our order. There weren't enough staff, perhaps due to supply and demand in the labour market. This was not the fault of the staff and none of them deserved the abuse doled out by some of the customers. Were I a restaurant manager I'd be reluctant to close the place any given night due to having too few staff members, but if you can't provide a proper offering surely it needs to be considered? Were I a celebrity chef I'd be reluctant to continue lending my name to the bland fare served up on our visit. My bbq ribs were ok but nothing special. My companion's starter was a bowl if tomatoes with a but of onion.The chicken Milanese was bland and microwavey. The spaghetti bolognese was tasteless and unappetising. The cheesecake was soggy and insipid. The interior was corporate and chain-like. This meal was purchased as part of a Virgin Experiences package that includes a trip up The Shard. Perhaps we should have checked the distance from The Shard, as we were surprised to discover it involves a 15 minute walk.

Had to wait 15 minutes to be seated (pre-booked). Wasn't offered a drink while we waited. Then, I had to wait another 15 minutes to be served once seated. The sandwiches and tea were nice, though.

Take away the Marco Pierre branding and it's basically like any other cheap pub chain place. If you dislike your friends and family buy them a voucher for this place. Very disappointing.

We went as a Red Letter set meal package. The menu was very limited and basic, certainly not what would have been expected from a PMW restaurant. We needed to send one plate back due to food packaging found inside the spaghetti bolognaise. So disappointed.. as it was a very long way to travel for a very poor meal.

Sadly our experience was poor. The restaurant itself is nice, not too noisy, good setting, great first impression. However, the food took an unacceptable amount of time from ordering to be served (45 minutes). The food itself was, in main, ok but nothing special. One of the dishes, a rigatoni dish, was bland. As with some of the other restaurants in the chains of famous chefs, the more informal establishments seem to too often trade off the name rather than deliver a good all round experience that you’d want to repeat. Patrons are not expecting the incredible experience and food of the formal and original restaurants that you pay significantly more for, but nor should your experience be poorer than a good gastro pub or restaurant not linked to a famous brand. A shame. Other diners perhaps had more positive experiences.

I can’t believe someone like Marco would put his name on this place. The food was terrible, it was so bad my wife went to the local M&S to get a salad. The food was bland and tasteless. I wouldn’t recommend this place at all, so disappointed ..!!

We came here as part of a joint BuyaGift voucher of a trip up the Shard plus meal. Although we were booked in at 7.15 p.m. it took them 15 minutes to seat us and another 10 minutes to take our order. They were clearly understaffed but, even then, there were times when staff were standing around when they could have been taking customers' orders. The food from the set menu was okay, nothing special, but my cheesecake dessert had not been defrosted fully and was tasteless.

Nice food , nice service and atmosphere

This is a very nice restaurant, not just for steak. Located in London Bridge at Mercure Hotel. The service was excellent, and the food was top-notch with high-quality, well-cooked meat. Highly recommended.

Had a birthday meal with my friend, and we were very impressed with the outstanding service—attentive without being intrusive. The food was excellent, and the steak was the best she had tasted in a long time. The veggies and sides are extra, bit hard to find and it’s with London Bridge hotel, Even so, it was a fantastic meal. Thank you!

I've been meaning to write this review for a while but kept forgetting. I don't understand why this restaurant has low scores. I've visited many times, and each time, both the food and service improve. The staff are extremely attentive and always ready to help, not just with questions about the restaurant but also about the hotel and directions. Honestly, for a chain, Marco Pierre White London Bridge is a perfect 10 out of 10.

Had a red letter voucher and we got a 3 course set meal and bottomless Prosecco. The food was stunning and the service was amazing. Special shout-out to Isabel who was outstanding and so friendly, definitely made our experience better!

Food was bland. We had a voucher from buy a gift three courses & glass of fizz.Set menu had to pay for extras. Staff were accommodating arrived early our table was ready so we was able to dine earlier than the time we had booked. Restaurant was not busy. Only went because we had a voucher wouldn't go back.

Went for afternoon tea today as a present for my husbands birthday and we were completely disappointed! The bread of the sandwiches were hard, the cucumber was soggy, the lemon cake tasted off and the overall experience was awful. We were shown to our seats and then left sitting there for half an hour, no offer of a drink or anything then when the actually food came it just went further downhill. Was a complete waste of money and would definitely not recommend it to anyone

Poor service, waited over half an hour to even be offered water, no apology from staff. glassware was unpolished and looked dirty. food was mediocre. booked with prosecco and when we reminded the staff, was told we were wrong, once we showed proof no apology offered. restaurant itself was not the best looking.

Premium fine dine in experience

It was the worse afternoon tea we have ever had.Food was awful and service was worse

Very poor food for the prosecco tea experience. Disappointed 😞

Lovely set meal. Didn’t have high hopes as bought with voucher. But was really good.

Don’t waste your time or money! Even if it’s a voucher! Basic afternoon tea. I have no words and so disappointed! Service unbelievable!

We were gifted a buyagift experience for Marco Peire White Resturant in Lavington Street London. We ordered pre-dinner drinks, a glass of Pimms each, which was served with ice but no garnish, basically a small shot of pimms from a bottle with lemonade. Starters were OK. For mains we paid a £10.95 supplement for the Sirloin Steak dish that consisted of Steak, tomatoes and chips, anything else was extra. The steaks were very slow arriving and when they arrived we were very disappointed. They were very tough, made worse by blunt Steak knifes. My partner managed to consume hers but half of mine was inedible being mainly grissle. My partner stated that she had better steaks at wetherspoons for only the price of the supplement we paid. For pudding we opted for the tiramasu. Nothing wrong with it, but looked and tasted like shop bought. If you are reading this, Mr. Peire White I suggest you get down there and sort it out. We certainly won't be going to any of your resturants again.

Honestly the most basic food from start to finish. What a sad experience for our tastebuds. Come on Marco - go taste it for yourself. We had a 3 course voucher and paid £100 on top. I’d rather buy £100 worth of pot noodles mate. My ribs were chewy and cack. My mum and dad had calamari which was a rubber offering. I decided to order pizza as a safe bet but I’ve had better frozen pizzas in a microwave NO blooming JOKE. Then came the cheese cake - was the final insult. Tastes of nothing. I’d have a better time chewing a travel card. You guys plonked us in what was the hotel breakfast bar by the cutlery drawers which set the scene for a basic eve. Zero vibes. Your staff struggled to answer simple questions such as “is the pasta dry?”….. answer was yes of course. Don’t even serve chilli oil with pizza. Luckily me, my partner and my folk have a good sense of humour and enjoyed each other's company. I’d give you 0 if I could but I can’t. Take a bit of pride.

We went to MPW as we had a buyagift voucher for our birthday. It was not easy to find. We arrived early but we were able to have a drink in the hotel bar. We received the two free prosecco quickly. We waited ages for someone to ask what we wanted to eat from a set menu which did not have a lot of choice. My husband has to ask a staff member if we could order our food. No one asked us if we wanted a drink. My husband does not drink prosecco. The staff did interact with you. The restaurant was not posh as we thought it was going to be. The food was great but the atmosphere and the slow service of the staff was disappointing. We went to Gina D'acampo restaurant in Newcastle and the restaurant was better visually, staff were attentive, they could not do enough for you. Atmosphere was a lot better too

We had the set meal as a gift at Christmas , upon arrival the entrance was” EXTREMELY”shoddy and the general look of the place was worn and tatty. The set menu was appointed to one room where it felt like an all-inclusive. I had chicken wings to start and when they arrived they looked like they had been heated up from last weeks left overs the chicken tastes like old rotting poultry I feared for my life and thought I’d give them a miss. I selected spaghetti Bolognese as I thought no one could mess that up and I was right, it was passable and a affogato for dessert was nice. The staff were polite apart from being to lazy to take plates back one table at a time with manners, they went from table to table stacking plates on top of each other which was gross. Would definitely not recommend going.

Nice afternoon tea, restaurant grubby crockery chipped and we had to ask for the tea pot to be changed as spout chipped and brown . Server stood against a unit and the door fell off. Very surprised Marco Pierre White has put his name to this

Food was average, service was a bit awkward with a frankly depressing hotel lobby with plastic flowers atmosphere. My wife and I laughed it off but won't be returning.

Bad quality italian food, bad service and bad atmosphere. Over priced . We did check the menu and the vegan dishes they offered on the website were not available. Pure lies

Staff went out of their way when we showed up early for our appointment fot afternoon tea.

Pleasant enough service... afternoon tea was okay but not the greatest. Sandwiches were nice, but the bread did not seem fresh. Tea was luke warm.

The worst afternoon tea I’ve ever had. I’ve had better sandwiches from a service station meal deal. The food tasted like it had been left out for 6 days and nights just waiting for me to take one bite and leave.

Went here for Sparkling Afternoon Tea as a Christmas gift from a family member. Service was very slow and food wasn't all that. Bread was a bit hard, think this was where they had pre-made them. Sandwiches lacked flavour and cakes were very sweet - I have a sweet tooth and they were too sweet for me! Only got one glass of proseco but had the option for a hot drink. Overall experience was disappointing and expected a lot more seeing as it was owned by a British Chef.

Staff were friendly but very slow service and seemed to have poor knowledge of food allergies. Ribs starter was actually tasty but mains (pasta) were so bland and same goes for the sweet. Overall a really poor experience with the main being probably the worst food ive had in a resturant.

We got this as a gift which we are very grateful for. However, you couldn’t pay me to go back there. Just terrible service and terrible food.

Terrible service. Nice cakes but save the £14.30 travel card and go to your local cafe or Squires. They will be happier to see you and will serve you well unlike this afternoon tea at Marco's. Very disappointing for my friends birthday.

Marcos New York Italian is very strange place. Reminded me of a sports bar on boozy strip abroad. The food was fine but nothing to write home about. Tasted similar to something you make yourself after work. The staff were friendly and quick. Everyone dining was on a voucher meal and seemed confused.

After reading the horrendous reviews we almost cancelled, but I'm really glad we didn't. Staff were very friendly & attentive. Atmosphere was lovely & the Afternoon Tea was very appetising & delicious. I think people expect too much these days & are very critical, especially after reading the reviews, but for what we received & paid for, we were delighted. I'd definitely recommend

First and last experience in using this so called restaurant,. So soulless, food was bland and nothing Italian about it except the name . Had better meals from a well known German budget supermarket . Servers were fantastic and did their best Need a decent chef , need to sack chef mic

Food was decent. Service however was awful! We watched people be seated after us and served before us! We got given the wrong desserts, and had to wait 20 extra minutes for the right ones! It felt like you were forgotten about at every turn by the staff here. Food doesn't make up for the lack of attention to guests. Hate to be a Karen but this place bought it out of me fr

We had an afternoon tea bought for us through buy a gift. We phoned a month in advance to advise my fiancée is dairy free. No problem they said. On arrival, the outside is very run down and the afternoon tea was serviced in a dingy mezzanine floor area. Very corporate not warm and welcoming. The small platter arrived. Sandwiches were tasteless and bland. Crockery dated, poor quality and heavily chipped. My fiancée had literally cucumber and avocado on dried up bread, a small bowl of fruit and one small cube of vegan cake. We explained it was dairy free not vegetarian that she wanted. The manager didn’t seem to offer any apologies and brought out a few more sandwiches with some processed ham but no mayonnaise or mustard! He said that mustard had dairy in it which we just laughed! Final straw was no decaf tea and no other milk options. In summary a really poor experience coupled with an incompetent chef and felt totally undervalued as a customer. AVOID!

The meal and the staff was very good

We visited on a Friday night, booked in advance as my son bought me a Buyagift voucher for it. Looked forward to some good food which in all honesty, we got. The voucher entitled us to a 3 course meal (from a select menu) and a glass of fizz. Neither of us drink fizz so we swapped for orange juice. There were about 4 choices of each starter, main and pudding. Steak was an extra cost as were any sides. We had to wait a while to get our starter but as we arrived a bit early, we werent too bothered. We did have to ask for a drinks menu and again we had to wait a while to receive them. There seemed to be enough staff but none of them were looking to see if anyone needed anything. Having received our starters just before 7, we had to ask a second time where our 2nd round of drinks and main course were about an hour later. Desert followed without us having any further interaction with our server. Apart from the food itself I was disappointed, I expected better service from such a big name restaraunt. I know Marco doesnt cook there but his name is on the door. We werent asked if we enjoyed the meal, or if we wanted more drinks and there was very little atmosphere. I would be interested to see what the service is like if you are eating from the main menu. Though I wont be trying it out.

Unfortunately we did not enjoy our experience yesterday for the Afternoon Tea, the service was very slow, and it took almost 30 minutes before i got a pot of tea to go with our Afternoon Tea. The amount of food you get for the price, is actually a joke. Marco Pierre White - you need to sort this out! The food quality wasn't great - the sandwiches were filled sparsely, and the ham tasted sour/off. The cakes were the best thing on offer, but i have had better afternoon teas for similar price. Won't be returning, and i wouldn't recommend.

very disappointed I had this voucher brought for my birthday sat down sandwiches and cakes arrived before we had a drink! The whole experience was a big disappointment sandwiches 🥪 dry not what I was expecting 😒 totally a waste of money sadly

Tons better inside than curbside!! Went for afternoon tea, which was really lovely. Service was good

Food was lovely. Nothing wrong with the food whatsoever. We had a voucher from BuyAGift for a three course meal and a bottle of fizz. The set menu was very limited and you had to pay for extras. The staff were really nice but very quiet and timid, socially awkward but accommodating. There was 0 atmosphere! Probably because it’s linked with a hotel. No music. Barely any people in there yet we struggled to get a booking in the first place. Only went because we had a voucher, probably wouldn’t go back again. But the food was amazing!

Lovely afternoon treat with my daughter

Just eaten at the restaurant and although we were expecting the worst, after reading the reviews we were relieved to find it a very average experience dining here. The service was OK, there were only two members of staff serving but they did a fair job. We opted to play it safe after reading the reviews and went for nachos starter and burger main, hoping they couldn't mess those up and to be fair they didn't. The restaurant itself is just like a generic Premier inn type hotel dining area with not a lot to differentiate it from any other hotel dining area. It even has the coffee machines for the breakfast serving, despite being "hidden" behind a frayed roller blind. This is not a restaurant to visit to celebrate an occasion or even one to go out of your way for. If you were staying at the Mercure hotel, where the restaurant is situated, you may have a meal there if you didn't want to go out, but as there is plenty of choice in the local area I doubt it. An incredibly bland restaurant with average food, definitely not worth a revisit.

Slow service and stale sandwiches!

Received a voucher for Afternoon Tea. Upon arrival, we were shown to our table and left to wait 30 minutes. The restaurant was not busy. Then our food was brought out with no questions about allergies. The bread on the sandwiches was hard and had clearly been left out in the kitchen all morning. The plates were chipped. The sandwiches were tasteless. The scones and cakes were nice. I would not recommend.

On arrival we were the only ones there, going into the restaurant, seated, the view of New York signs etc were lovely, outside paint shocked us and we thought we were at the wrong venue, we go to Marco Pierre Whites all over often, don’t normally see one of his restaurant look like it needs a repaint or look so filthy on the outside.. inside decorated lovely tho! As we sat there, its like someone opened the doors, then 6 other tables were taken, then we started to see 3 tables get their food slates and teas with Prosecco, and we still sat there, abit disappointed as we were the first seated, then I’d said to my partner normally they would speak to us, and I’d remind them I’d messaged in the booking that my partner is lactose intolerant so they would do slightly different variation on his food (e.g remove cream cheese on the cream cheese and salmon sandwich) oak milk, and I would say I don’t drink Tea but can I have a coffee please.. noted! But without saying a word, they planted the sandwiches down, at this point which side is lactose free and he said ‘oh I don’t know’ and took it away.. he came back and said they removed the soft cheese that side.. all looked lovely, bread definitely abit dry, as picked up felt like it had been left out in air without packaging, for a Marco Pierre White restaurant he wouldn’t be happy! Staff hardly spoke unlike other of his restaurants, and to be honest if this was our first experience of a Marco Pierre White restaurant we would never go to another! Some improvements needed to keep up with his other restaurants.. food looked lovely on arrival and I was given a cup of coffee as I don’t drink tea..

There are much better places to go, Marco Pierre White should stay in retirement if this is the best he can do

Very average place. Friendly staff. Afternoon tea was extremely average. Small choice of tea. Very sweet cakes. Scones were good. Sandwiches were tasty but low quality/cheap. Would look elsewhere.

Beautiful and delicious cream tea. Just the right amount.

Vegan afternoon tea - Meh 🤷🏻‍♀️

I'm Italo-Argentinean, so I grew up eating Italian food and steaks. This was the worst I've eaten in a so-called good restaurant in London: stingy in size, dry, with nerves, cooked to a point I hadn't specified - I had clearly said "medium-rare: not raw but with blood". It was small, full of salt and pepper - so that you don't taste the quality of the meat - and dry. This was the worst by far. The tiramisu isn't tiramisu, please, Marco Pierre White, if you don't want to spend on mascarpone and the original biscuits that are used in different parts of Italy, don't offer it. Stay with what you know. Brownies? You can always find a good Italian Lemon ice-cream provider. Other things that were terrible for a Chef's restaurant: the tables are next to one another as if it was a cheap canteen in which others can hear everything you say. The coffee is terrible. I feel sorry for the poor guys who serve there (all Asian? There's no Italians to make the restaurant more genuine and give you feedback before you embarrass yourself?), the guys working there were nice. The toilets were clean. The hotel reception is interesting. But Marco Pierre White is now synonymous with ripping off tourists in London.

Not the best place and afternoon tea was average.

We went as we had a buy a gift voucher for three courses - reading other reviews since going I would not have picked to go for a normal meal. Service is everything right, it makes a whole meal very different. They were all nice enough, but absolutely clueless! Looking at the wine menu we noticed Marco Pierre has his own wines so asked about it - 3 different waiters were disappearing off to find out what the red might taste like and “no one ever orders those”.. great. We went for it anyway and it was a nice light one, fruity. Tried to say this to the waiter who poured who said “I don’t drink wine”.. right. Mains we went for the steak (£10 more!) and couldn’t see mention of chips so ordered some. Surely you would mention at the time “you know this comes with chips?” - no so we just ended up with surplus. The Cajun fries were very nice though so was happy I had them! Steak was fine couple of chewy bits. Brownie and cheesecake were lovely. Focaccia was lovely and soft, starters ribs fell off the bone and the spice on the hot wings was sooo nice I could have eaten them all night!

One waiter was trying to seat and serve more than 5 tables at once which was unfair on him. This also meant starters took more than an hour and a drink we ordered at the beginning of the meal never arrived. As he was busy we asked another waitress if we could order a drink and she refused and said we had to wait for our waiter. Service was poor and mains were flavourless. Other tables around us were complaining they had waited over 90 minutes for starters which were then burnt.

Went for afternoon tea. Limited choice of tea, sandwich fillings for vegetarian option poor, looked like shop bought scones. Cakes were the only saving grace.. The food was brought out as soon as we got to our table and had to wait for our tea (which again could’ve been bought in supermarket). Not a great experience - having travelled up to London for this experience. Won’t be back or recommend!

Sadly, most of the poor reviews are correct. Nachos had processed cheese on them, not offered any sources and when alsed for large glass of wine, they forgot to bring it and said they'd get it after the dinner was finished. Asked them not to worry. Cheesecake wasn't the best either. Everyone was also on the same buy a gift menu.... It felt quite sad... They even added service charge which I requested was removed. 1st time I've ever done that!!

We were given a set menu gift for Christmas and used it today - I don’t know the value of the gift. There are 4 starters, 6 mains and 4 deserts with a glass of Prosecco included and water for the table. The staff would get 10 stars - they were all attentive and pleasant but the food … I had nachos to start but did not eat all - the cheese tasted plastic and dolloped onto the nachos … my partner had ribs and liked them. For mains he had the burger and bun and flies - you could have bought extra sides …. He liked it - bun is brioche and small … I had spaghetti bolognaise … the mince was hiding - it was a lot of pasta but not much bolognaise and no basil - I’m diabetic so left most of the pasta … there was another veg pasta dish, an anchovy salad (I can’t eat fish) and chicken and pasta … which I probably should have gone for - and a steak or two which had additional charges … desert was a choice of 4 but the cheesecake had the lowest calories - it was nice but nothing special … :-( I had a coke and a latte so paid an extra £7… Usually after I try the offers - if nice we go back for the full menu choice … but not sure I would … such a shame as we’d been to the theatre earlier and wanted to round off the day with a nice meal - but I’ve had better at smaller franchises on a high street … sorry :-(