Manor Farm Beefeater Grill in Medway

The Manor Farm has always been my preferred choice of pub/ restaurant in Rainham, Kent. I am hardly a regular but I have for several years popped in with friends for a Christmas dinner.from the yearly festive menu. It has never been exceptional in terms of quality but at least honest and affordable. With a couple of pints the final bill usually comes to approx £30 per head. However my last visit 2024 was extremely disappointing. Firstly we were informed that due to food contamination there was no festive option available. We had pre booked so were somewhat disappointed to be informed on arrival that we would have to choose from a reduced menu. I chose fillet steak, medium rare which although pink in the middle was charcoal burnt on the outside. I ordered a pint of peroni beer afterwards only to be told that it had run out. The final straw, as we went to order our last pints at 21-45 was to be told that the bar had already closed. I can’t be too critical of the staff who were doing their best on the night but I have to question the early closing at 21-45 so close to Christmas. Very disappointing night that we have always enjoyed up until now. Unlikely to be booking next year.

Today my husband and I went to The Manor Farm. The menu was totally different from the one on the website which had lots of vegetarian options.My husband chose the spinach and ricotta lasagne. It was tasteless the squash was uncooked terrible dish. Chips cold and not crispy. I ordered the house burger with cheese and bacon , coleslaw and chips. The burger should have been called burnt burger as was black and cooked to death and not at all succulent , small piece of overcooked cheese and shrivelled up bacon. No coleslaw as out of it. Dreadful meal would never go again what a disappointment. Slow service also restaurant was cold.

A Great spot which is really spacious, cozy and always welcoming with great interior with services. Food & drinks are commendable. Love this restaurant and will surely visit whenever We can

Booked for my 16 year bday over 3 days ago. When arrived had to wait over 2 hours for food with no apology, when l asked when the food was going to come out was told there was another 4 tables infront of us

Waiting time was an absolute disgrace. Ruined my evening! Waited more than 2 hours for food which didn’t even turn up. By the time we left everything was shut. Kids felt ill due to hunger. A lot of people left the restaurant and the managers didn’t even care. Heavily advise you not to come here!

We had a lovely Lunch from the daytime discount menu £8. Food was serving nice and hot. The staff were very friendly. Definitely will be back.

Looking forward to a nice lunch with our small dog as we always have in this our local pub. We were greeted by a scruffy ginger lady who screeched that the dog wasn’t allowed. I went back up the stairs and waited by the door for my husband to come out of the gents only to be screamed at again that I should get ‘that dog of the premises’! It’s no wonder this place is closing down with the quality of staff! We will never return, even without the dog!

Haven't been here for about 20 years as our last visit was spoilt by some really objectionable chavs sittling near us and the meal wasn't that great. . We had a discount voucher so thought we'd try another visit on Monday evening. We really enjoyed our visit. There was a good menu choice and Mrs KT was impressed by the veggie option she chose., everything was well cooked and piping hot. We had a bottle of Chilean Merliot, it really was nice and not expensive. We were pleasantly surprised at all the prices, One big plus its very well.laid out with plenty of room between the good sized tables. We would certainly go again. One slight niggle , It wasn't at all busy but we did feel the service was a little slow. On the whole though we really enjoyed our evening, thank you and the crumble was seriously moreish...........

Fantastic evening the food was very enjoyable. The service from Joe was outstanding and a credit to your company. I would like to commend your manager this evening for the way she delt with a aggressive customer and the language he was using against herself and her staff.

Lunch was a disaster. Felt embarrassed to take my mother in law there. We ordered their sunday roast. The potatoes did not look like potatoes. Not roasted but microwave re-cooked. Lamb was almost non existent. When speaking to the manager, i was assured that this potatoes weren't microwaved. Which I asked if this is how crispy potatoes looked like when he has roast dinner at his. Manager did not answer that. Anyways, we didn't pay for it, thanks goodness. Please, someone call Gordon Ramsay to sort this place out.

Afternoon lunch, quiet but took a while to be seated. Polite waiter, nice food but smaller portions than other beefeaters (ordering the same meal) cold drinks but then it took so long to get anyone to come over to consider a dessert we decided to pay and go. Lacks the continuous service once more customers arrive.

We were shopping local and fancied a bite to eat, as we have not tried this place before thought would give it a go, after standing around for 5 minutes and not sure if it was actually open, eventually they appeared and seated us, as we only wanted a sandwich choice was limited, staff were very friendly especially the female who came on later, food arrived and was more than expected, loved the way the female knew two sets of elderly customers wanted for their drinks and meals such service is rarely seen these days

Once again we had a wonderful night out at the Manor Farm in Rainham Kent, the staff are of the highest standard, the food is finest quality, atmosphere was superb as it is every time we come here, special mention to Joseph A. totally in control wonderful rappor with the customers, it was a total pleasure as always to dine here as said by us all. WELL DONE JO. WE WILL BE BACK AS ALWAYS.

Very nice place I used to go there in my younger days and always liked it. I like the fact it’s not all modern and green king like everywhere else The food was lovely staff manager Jamie was very nice

the staff are useles food from a microwave. the burger was still pink in the middle although warm it was not very appetising at all

Quick lunch date, staff was lovely, manager I think her name was Cleo was amazing very attentive! Great food, def got a lot better since last time I came couple years ago! Will be back

Food was perfect and desserts and drinks and especially Natalie who truly never stopped serving us and very nice person

This little Beefeater was amazing. The breakfast was top-notch. Cooked to order so hot when it was served to me. The lady who served me was amazing, Cleo, she is a credit to this restaurant and ever so friendly. I will definitely be stopping for breakfast here again when I stay next door in the hotel.

My friend had booked Manor Farm for a wake gathering after his Father's funeral. I don't know all the details. Some confusion had occurred about how accessible entering Beefeater was from the parking area. Was there a ramp for people with limited mobility who struggle with the stairs. On arrival there was not. This proved a problem for my friends Mother. They used the ramp access lower down from the other entrance. As this Beefeater is on a slope. The layout shows it being on 3 levels. The pub section is on the lowest with a very tiny part of the restaurant here too. The rest of the seating area and tables for eating are all located upstairs. They set up the wake area on the top level. After asking the Manager if this could be moved down one. She said it was not possible with them being busy. When we arrived not 1 person was on level 2. This meant his grieving Mum in extremely poor health could not get upstairs to the food and be with the majority of her friends and family who were present. Family had to bring down food and show her through a video phone call what the spread was. I'm truly appalled by this Beefeater restaurants behaviour. Was it really that tough to layout again on the lower level and shuffle customers around who were due to arrive later on. Some of the tables and chairs had been removed in the wake area for space so people could stand. These changes/alterations could of been applied during the quiet spell from staff. Swapping it around on floors. But they chose to make no effort, just excuses incredibly awful. During my few hours here. I felt very sad for her. She put on a brave face, people from the gathering, including myself came to sit and chat, taking it in turns with 2 tables where she was for 8 people max. Very cold hearted treatment for a lady grieving her Husband of 51 years. Shame on you staff doing nothing.

Unfortunately the experience here started off on a bad foot and didnt improve throughout our visit. Late afternoon, we arrived on time, having booked, to be told there would be a 20-30 minute wait for our table. No big deal, decided to have a drink in the bar and look through the menu. After approximately 15 minutes a member of staff came and asked if we were booked under name X - we said no. She disappeared and around 10 minutes later another member of staff came out and said that our table was ready, and that they had been looking for / waiting on us (it seems the original staff member was looking for us too but mistook us for another booking). No matter, we were just glad to be seated, although on the way to the table, were told approximately 50% of the items on the new menu were unavailable, due to it being popular. We made the best of that and ordered alternative dishes. Then began the 1 hour wait between courses. When the food did arrive, it couldn't be faulted, it was decent, however the service was, unfortunately, terrible. Side dishes ordered didn't appear with the main meals and had to be asked for 2-3 times before they arrived - to the point where the meal was all but finished by the time they did so. Ditto with drinks orders, on numerous occasions, staff took drink orders and disappeared. 10-15 minutes later we were forced to ask another member of staff to check on the drinks, and they too would disappear / appear to forget, only to bring the drinks after a further few reminders. Though the restaurant was not overly busy, it was very clear that they were short staffed for the numbers expected, and service was lousy as a result. The staff did do their best and were friendly and helpful, however they seemed understandably under stress and the whole operation felt confused, disorganised and just badly run. Besides the service problems, the toilets were nothing short of disgusting. The female toilets had no toilet roll / tissues or sanitary products of any kind, and in the male section, one cubicle, floor, toilet and surrounding area was completely drenched in urine, whilst another had had the toilet seat entirely ripped off and dumped on the floor. While this thuggish behaviour by complete reprobates is of course in no way the fault of the staff - no attempt was made to rectify any of it during the considerable time that we were there. All in all the service was glacially slow, to the point where it took over 3 hours for 3 courses. The staff did their best, however they could not make up for what is a poorly run, clearly under resourced operation. Hopefully things will improve with time, but I would give this place a miss at the moment.

If you're looking for a high end gourmet meal this isn't the place to go, however if you are up for some okay food and excellent service then it is! Cleo is an asset to this restaurant and deserves a raise. I've never met such a wonderful, friendly and helpful host.

The table had cutlery but table was filthy, The girl cleaned it then wiped another table and wiped the cutlery with the same cloth. My breakfast was cold,and no latte coffee In machine,very disappointed

Booked 6 weeks in advance for my mothers 90th birthday for 10. Got a phone call 1 hour before we weee due to say they had a problem in the kitchen and had to cancel our booking. I will never book with them again.

What a delightful evening. Lovely staff especially Michelle our server. Was a bit worried ordering the fillet steak as if not cooked properly can ruin the meal. I needn’t have worried. My fillet was cooked to perfection (MR) as was my husbands rump steak on the mixed grill. Apparently I have Grace the chef to thank for this. Thank you Grace. You made our evening. The starters were also exceptional especially the calamari with spicy mayo which I had and my sons choice, the loaded nachos. Altogether a very pleasant evening. Will definitely go again and soon as hadn’t visited since before covid.

Very slow service and poorly organised. We had pre booked and on arrival it was clear we were at the start of dinner service so expected to be sat quickly , how wrong were we . There were loads of staff walking about completely ignoring the building queue of those waiting to be seated. The staff didn’t appear busy as hardly anyone was seated yet no one was bothered about new customers left waiting. After what appeared to be a manager arrived , tables which several staff members could have cleared by that point were cleaned and we were eventually seated. Thankfully we had a lovely waitress whose name I didn’t catch who was efficient and attentive , the food was average and could have been improved but was fine. Overall I’m disappointed at the decline of this once good restaurant and sadly we don’t plan to return.

Booked a table for 6pm 2 people. Waited in the queue to be seated for 10 minutes. First waitress took our drink order. Waited 15 minutes for no drinks to arrive. Second waitress too our drinks and food order. Left after 45 minutes in total without being served a drink or food. Total waste of our time. Saw other around us looking equally exasperated but at least they had food and drink. Really badly managed.

Busy but all good. The resturante was very busy and it to a while to be seated and served. However the staff were briliant and acomidating. The food was flawless and over all an enjoyable Night. Sometimes things go wrong. Clearly a staffing issue on your visit but we'll done manor farm. We left very happy.

This was the worst meal we have ever had . The staff are pleasant enough but the food was under the heat lamp too long . We watched the food being left for excess 15 mins - which dries the food out - the lasagne was one layer - the steak was like leather , the chips awful , the sweetcorn overcooked and wet , the peas were dry . . The burger and fat chips were cooked fresh so one out four meals ok ! We did mention it to the waitress who asked if we wanted a manager but the family had already decided to just go home as the day was spoiled . We will vote with our feet and not return or recommend it .

The meal was lovely, and the service was excellent. The lady who seated us was so friendly and helpful even though it was extremely busy, she made sure we were looked after. Our waitress Emily was amazing. Nothing was too much trouble, even though she was rushed off her feet she still made time to talk to us and make sure we had everything we needed. To top it off, when we mentioned it was our sons birthday the lady at the front and our waitress put candles in his dessert and gifted him a box of chocolates. He was so grateful and it really made his evening! Thank you so much!

We were in the area visiting family. My son and I stayed at Premier Inn & so family came to meet us in the restaurant & we caught up over a meal & drinks. Cleo, the Manager, greeted us with a warm welcome, showed us to our table & introduced us to our waiter, Joe. Both were so attentive to our party’s needs. We really enjoyed ourselves, thank you. My son has a huge appetite! He was raving about his mixed grill with the 8oz Sirloin. It was cooked to perfection. My elderly Dad enjoyed his fillet steak - tender and cooked just to his liking. Drinks were ordered and brought to the table promptly. A great team effort! Thank you! We enjoyed breakfast there too. Will be back for our next family get-together.

We went to the Beefeater restaurant as it was right next to the Premier Inn. We had arrived around 8.30 p.m. after a day of solid driving. The closing time was 11 p.m – plenty of time to enjoy a meal decent. The first thing...

We booked in the week as a treat for our son and when we arrived .. not only did we wait 10 mins before we were spoken too .. we were then told no table’s available ! We were told also that it could take...

The staff here are absolutely amazing! Everytime we visit our experience is a good one! This particular celebration was my son’s 4th birthday. The manager had arranged for us to use their private function area called ‘The Pit’ Joe was our waiter and he was...

Fantastic service, especially from Cleo, who was more than accommodating to our needs. She had a smile the whole time she came over to us. Great service all round from her. We went for an evening meal and discovered that they do breakfast too, so...

I have not been to a beefeater for years. Had a couple of very poor experiences so have been avoiding. Was sent a 40% off voucher and decided to try again. I was amazed at the quality of the food. I had the mixed grill...

Just booking a meal for a small family get together at Manor Farm. I am that impressed with the automated booking service that I had to write a review. Carlsberg don’t do Automated booking services. But if they did. It would be like this. At...

Fantastic food really hot and perfectly cooked. Great choice. Big shout out to Kayleigh our waitress who was wonderful!

This place was dead in midweek. Rather unkempt and very untidy. I noticed 4 damp cleaning cloths perched on table tops and shelves. I went there for a bit of decent grub with my mates for a few hours. Never again. Young staff just have...

We haven’t been here for a while and fancied somewhere different to our usual local on a Sunday. We were sat in the top part of the building on one of the hottest days of the year despite there being plenty of seating downstairs -...

Myself and 5 family members went to The Manor Farm in Rainham, where we were warmly greeted and led to our table by the very polite and friendly Natalie. Emily our server was equally as polite and attentive, especially as we had a couple from...

I should have walked away after spending 15 mins queuing at the bar because the staff member left to run the busy bar area was still in training and left on his own. With all sorts of different vouchers and discount codes and tills playing...

Weak management. More of teenage hang out than a restaurant. Noted lots of teenagers coming and going to use the toilets. Some actually sat at tables with their own garage bought snacks and drinks to use the WiFi. Felt like being in a youth centre....

Great food and great service. Burgers here are the best things I have tasted in a long time too.

Service was very slow , not the staff fault . One person running the bar , then going back to the restaurant to take orders , making desserts, clearing tables . You cannot give a good service if there is not enough staff . Don’t...

Came here with my family for late celebrations birthday and it was lovely. Drinks were good and so was the food thank you.

One member of our party ordered garlic bread for starters , when it arrived we thought it must shave been a kids portion for £4.50 3 tiny slices. Asked the waiter where the rest of it was and he replied” they’ve cut down on the...

Service poor due to understaffing so not their fault. Building cold, had to wear coats until the food arrived. Both sets of gents toilets leaking and out of order. Been like this for years. Run down after years of underinvestment. It's a shame as this...

Myself and my partner came for food and a couple of drinks. No one knows what people are going through and honest Michelle couldn’t do enough for us we have been through the hardest week of our life and time and effort Michelle shown was...

Today, Boxing day we decided to eat out and booked here months ago. Its my birthday and wanted to eat out instead of the traditional dinner. Was really looking forward to it there were 6 of us. The table was not set, was missing cutlery,...

We were seated fine, no drinks or orders taken for 15 minutes Though. When waitress arrived she obviously didn’t want to be there leant on the floor by the table to take the order. Kept saying she was tired (I understand it’s busy and Christmas...

As you would expect for a beefeater, average. Usually have a drink and food in the bar area… Just need to either remove, lock, or fix a soft close to the entrance/exit door - when lovely guests exit the door slams and it feels like...

Great breakfast as always. Lovely Melanie ready to serve with a smile and morning greeting. Great food and great staff. Cheers Mel

My husband and I treated ourselves to dinner after our flu jabs. It was the first time we had visited for several years. We were served perfectly by lovely Mia. We had fillet steaks that were cooked just as we like them, rare and medium...

Was at the Manor Farm on Saturday evening for a big family celebration. Our waiter, Zack, is an absolute credit to this restaurant. He was so attentive and professional, nothing was too much trouble. All food and drink came out promptly and perfectly cooked -...

My family and I came here last night between 4.30 and 7.30pm. We had Zack serve us throughout the evening. To say that he had done an incredible job is an absolute understatement! There was 17 of us in total between three families, so unfortunately...

Lovely friendly great service. Emily is a great waitress and was very patient with our ladies on a girls night out . I previously have seen Emily at work and she has always been very helpful and friendly and is an asset to the manor...

Visited this evening, wanted to try before booking for Christmas Eve! Fantastic service, food was really lovely and lots of it, staff were very welcoming. We’ve now booked for Christmas Eve but will be back before then!! Huge thankyou to Emily and Zach. I’m personally...

Great food, fantastic service from Mia! Very accommodating with a baby. Will definitely be returning!

Popped in for breakfast and a catch up with some friends. Was served by Mel, nothing was too much trouble. Mel is always so happy, friendly and helpful. Can't wait to come back.

We go to the manor farm regularly and every Saturday and we always ask for Mel to be our waitress as she is very efficient also we find that Natalie the manager is very efficient and helpful

Always well looked after when we come here, which is weekly. Staff know us and help make us feel so at home. Offers can be great and good selection of food and drink

Visited during the day, was overcharged but staff were rude and refused to refund even though it was their mistake. Was told ‘tough’ had to wait to see if the money actually came out first, then we was charged twice. Still waiting for a refund...

Visited here about a year ago and the roast was amazing. Visited today and was very disappointed. Ordered 3 lamb roasts and upgraded to include pig in blanket. Food arrived quickly but the lamb on the plate was extremely fatty. It was so tough we...

Booked a table hoping to have the Sunday roast, we’d seen advertised on the website, were seen to the table by a manager without being told that the roast was no longer available as they’d sold out of roast potatoes, had to enquire to be...

Had a great Friday evening catching up with a friend whilst having a delicious burger that was on offer . Good value food and excellent service from our waitress Michelle who was friendly efficient and very helpful . We will definitely be returning .

Poor service from the start, front desk lady very rude, didn’t really show us to a table, just put the menus down and said that one is ours. Food order was taken was not correct with missing items. I also had to ask the Cooke...

Had a great meal on a very good Saturday offer. The food was excellent, well-cooked, well-presented and tasted very good. Our waitress, Emily, gave us exceptionally good service. She was very friendly and welcoming, she explained how the offer worked and generally gave excellent service....

Very much enjoyed our time at the Beefeater. Fast and friendly service by our waitress Hailey. Would definitely come back again. Thank you

The decor is tired and the carpet is filthy, especially with lots of food dropped on it. Very off putting when eating. The veggie menu also needs to be imporoved.

We had a large family group booking on Tuesday 26th july it was a very busy evening but with the different levels in the restaurant it worked really well due to how busy it our waiter Alex that i understand was part of the Kitchen...

Our car had broken down on the A2 and we had to wait hours and hours to be rescued; a very kind lady server expedited our take-out meal and gave us plastic glasses filled with ice so we could enjoy our drinks as cold as...

We were staying at the Premier Inn next door as part of an unplanned trip to Medway to visit a close relative in Wisdom Hospice. At about 8 pm we had just got our drinks and ordered our meals when we received a call that...

Visited for breakfast with my children had a friendly greeting at the door and was shown to our table. Service was amazing very helpful staff (served by Mel). Great selection on the Buffett table and hot food came quick and was very yummy. This is...

Had a lovely meal and great service. Deena served us, she was so attentive, positive and just a breath of fresh air. This is the best service I’ve had in a long time in any restaurant. Nothing was too much trouble. Beefeater need to use...

Going to explain it in the simplest way possible so this doesn't get deleted again, basically a really poor experience. Terrible customer service, to the point they were arguing with us and then gossiping about us. Didn't even bother asking if we wanted another drink...

Was staying at Rochester for a few days and after reading good reviews we decided to book for dinner at Manor Farm. Was 30 mins early but was greeted by Joe and and he told us not a problem. Made us laugh by saying we...

We are returning guests, and i have to say it is so nice to be back again. Our experience this time was even better than last time. Mia, our waitress, made us feel very special - she was an absolute star. Tasty meal, great steaks...

The food was lovely and the service was wonderful. Our waitress couldn’t do enough to help as it was a family reunion (myself on holiday from Australia) After our meal we moved to the bar where a lovely bar waitress named Michelle made our drinks...

Me and my partner have had breakfast here a few times and quite frankly at £9.50 for all you can eat is a bargain considering the rise in the cost of food at the moment. Arguably it is one of the cheaper options in the...

Good food good value ‐ thanks to kayleigh and team. Ambience Good, not overcrowded, mive airy eating area. Easy parking quite close to slip road to m2.

Poorly designed breakfast area and short staffed! Only 1 coffee machine with permanent queues, needs another to speed up time waiting around. People that were turning to walk away with their hot drinks were bumping into people (mainly children) stood next to them getting their...

I have been here a few times now since coming out of lockdown and I can’t fault the staff, especially Dan (the manager whom dealt with all our requirements) and Michelle. They are both very friendly and gave us perfect service as well as excellent...

Took my dad here for a meal on Father's Day, Was served by Kayleigh and she was brilliant, checked with us that the food was good, took the steak back for my dad when he wanted it to be cooked a bit longer without issue...

Had a great meal here tonight with my wife. The food was very good with plenty of choices. Joe was our server and he couldn't do enough for us. Would definitely recommend and will return

I come in every few days for a few pints and are constantly greeted by either Kayleigh or jade. They are both so welcoming and always make time for everyone. Would definitely recommend!

Really good food and staff really lovely , good quick service, one person really putting all into her work Kayleigh always made time for everyone. A real asset to the company! Will definitely call again if in the area.

Came over with friends for a Sunday roast, we have pre- booked our table in advance and good that we did so as it was quite busy there. Our meal came on time and was absolutely delicious. Kids menu had a good selection as well....

Had a lovely anniversary dinner, staff were friendly and welcoming. Food was lovely , service was good. Will definitely be returning

Great family restaurant with a lovely atmosphere. Good parking and easy to find. Delicious meals and a great bar with the cosy sitting room. Excellent place to catch up with friends. Definitely will be back

A birthday meal for mum with 11 guests. We'd chisen a large table at the top of the restaurant which was nicely away from the rest of the tables. Mum uses a walking aid and staff were attentive and helpful to her needs. We were...

Had a lovely meal out with my family on Easter Sunday. Our waitress Eden was very friendly and attentive and made our whole experience pleasurable with her brilliant service. The food was lovely. We will be visiting again

We had an 18th birthday party for 14 of us We was served by Zack who was excellent, made us feel welcome and always made sure we was all ok. He carried out daughters cake in and lit the candle and began singing happy birthday...

We have been visiting our grandchildren and decided to stop by for a quick lunch at a nearby place and were very plesantly surprised. It was a busy place, but they managed to find a place for us without the booking. Service was great, Sunday...

Came to see my grandaughter and decided to pop into the local Beefeater and i have to say, we were really pleasantly surpised. We had a lovely meal, nothing was a trouble, our waitress was so friendly and helpful considdering our fussy eater ;) We...

I have eaten lots if times in the Manor farm. BUT, my wife and I, went for Sunday lunch, my wife ordered the half chicken dinner, I ordered the lamb roast dinner. On my plate was something that looked like belly pork but tasted a...

We stopped for an impromptu meal as a family. Was greeted in a lovely manner by the manager. Our waiter Louis B was excellent. He was very polite, well mannered and professional. Loved having him as our waiter. We will be back again (as we...

We’ve been coming here a lot the last few months for food or just for drinks, food is lovely and the staff are so friendly and helpful especially Kayleigh who goes out of her way to be helpful , lovely atmosphere

Simply awful. We had slow service the food was overpriced and was poor quality! What more can I say, will never go back here again.

Another very good experience here, not only with the food, but because of Louis who delivered a first class service, friendly, funny and attentive, perfect combination! From the moment we were greeted [sorry didn't catch the name], but he made us feel welcome and again...

Very good well priced food but the differentiator was the service. Special mention to Louis who is a credit to the restaurant. Friendly attentive and an extremely likeable character.