Malta Inn Beefeater Grill in Maidstone

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Just went for a drink. It's big and tired. It still annoys me how much is charged for non alcohol drinks. Don't drink and drive campaign should get involved somehow.

Run down under staffed ...needs a new owner..manager...reception...very poor..

Yay, just fabulous. New arrangements at breakfast time. Our party had a great time. We had view to outside, we enjoyed the special offer, one adult pays and child or two goes for free. Staff were friendly and helpful. We had great time 🎄😊🙏

Unfortunately they were having supplier issues which meant there was little on the Christmas menu (no turkey roast!). Some of the main menu wasn’t available either but myself and my friends found something to eat and the food was delicious. Our waiter Sam was very good, order was taken quickly and he checked everything was okay. He was also cheerful and friendly.

Avoid and save your money! Cold hard and not trippled cooked chips, burger tough and dry and meat tasted off did not not eat it. Lasagne and kids spag bol water and cold with no taste to it. No high chair offered when seated had to retrieve our own as waitress disappeared for 10 mins . Nice location but horrible food.

Came for a catchup dinner with my brother in law. We chose the Malta Inn, as its equi-distance from us both. The food is your usual Beefeater fayre. It will not win awards, but it's tasty, filling, and arrived freshly cooked and hot. The service was really good. The waitress was really polite and attentive, despite it being fairly busy.

If I could give 0 stars I would, the food is utterly disgraceful took over hour and a half for cold food to come out the manager has a bad attitude and I’ll never return , they ruined our Xmas work lunch, the manager didn’t give a hoot and it was the worst food, please don’t go here

Overpriced imported cheap food. like the Mary Celeste at the bar to get a drink, all the staff hiding in the back. avoid.

First time we've ever been to a beefeater, and it'll certainly be our last! we took a few of our elderly neighbours out for a treat, we was waiting 5 minutes before anyone came to welcome us, we then had to wait another 5mins whilst he got a table ready despite the restaurant being relatively empty, once seated we was 7 minutes before a waitress came over to us, our guests both wanted mixed grills, to be told they had no steak or gammon, but the price would be the same?? how on earth is this right?? we would have had more drinks but couldn't get the waitress attention. I think I'll stick to harvester in future! very disappointing! spent £75 and we left half of our food!

They have changed the breakfast set up, you have to use the downstairs now and go to the bar to get you tea's or coffee served to you.

Great food at a reasonable price. Service from Nathan S was spot on.

Sam N gave a great service working mostly on his own

Breakfast was ok but left out too long to dry.

Fantastic service and fantastic food! The staff were super friendly and helpful, and the food tasted great, and good value too! Will definitely be back!

Decided to visit the Malta Inn as hadn't been for a while. The last couple of times the food has been mediocre and the bar was very slow in serving with many people queuing for drinks. We visited the restaurant this time for an evening meal. My sirloin steak was ok, not the quality that Beefeaters served years ago though. It was cooked perfectly, medium rare as asked. The portion of fries was small, and the mushroom and tomato somewhat bland. The service was excellent, the staff member friendly and helpful. The price of the meal was very reasonable also.

Marilyn was friendly, efficient and prompt. We gad fish and chips from the main menu. Superb. We normally have the same items on each visit. Well done again to the Malta Inn staff

We had. Lively family lunch over the weekend t the Malta Inn the food was wonderful and staff went out of their way to accommodate us. Will definitely be back

Ribeye Steak cold. Chips cold. The tomato looked tired and saggy. Returned the whole plate of food as a complaint. When it came back, the steak was no better, the chips were not replaced, so I complained again, and asked for separate replacement chips. The third time, the chips were finally okay but the steak was still not hot.The restaurant was not busy at all. Very quiet. The customer seems unimportant. We have been put off Beefeater. This is not the first time. The other Beefeater in Maidstone, the Sir Thomas Wyatt, has also recently disappointed us with cleanliness and poor service.We are definitely Not recommended .

Great family dinner Service was fantastic andbwe left with a smile

Absolutely diabolical! If I could give a zero I would! I ordered ribeye steak, it looked like it had been sliced in half! It was so cold the butter I paid extra for didn't even melt. Around 20 dry peas half a tomato and 11 tiny dry chips- that were supposed to have skin on, but looked like shop bought generic frozen chips! Waste of money NEVER AGAIN!

Long time since I've been to a Beefeater and it was really good: good food and really great service made for a fun night. Everybody enjoyed themselves. Will go back.

Mel was fantastic, really friendly and chatty. Lovely quick service and food was wonderful!

Service was slow - poor waitress was on her own. Crockery was chipped, food presentation was very poor and the food was obviously “pinged” or reheated. The biscoff dessert was lovely. Waitress forgot a drink and offered it as we paid the bill. Such a shame. The Woodlands closed down and that was dire. This is sadly going the same way.

Sarah A served us she was brilliant 👏.. Food is what you would expect and place is very nice and welcoming

Malta was nice sunny nice places, I was very enjoying

Enjoyed a good meal. Good burger. First time with sweet potatoe fries - also a pleasant experience (thanks joseph the waiter for the encouragement). Been again recently. Still enjoying the house stack. Service with a smile despite being understaffed (thanks megan). Havent been for a while. Missed sweet potato fries and menu is limited becos of xmas specials. Natasha does an amazing job on her own. All credit to her

Always love it here, me and my family (4) went recently, we all got a main and one got a desert and it was just shy if £100. Food is always really good and super filling!

If I could give this no stars I would…. Went for a meal last night 12 of us the restaurant wasn’t busy at all. Had to wait 2 hours to eat and drink 30 mins to even order drinks, a Coke took 45 mins to even come. Had a pregnant woman in the party and chicken was raw no apology just attitude! Don’t come to this restaurant would rather eat dirt!!!

Met a few friends for breakfast this morning. As lets face it, you can't beat a Premier Inn breakfast! Unfortunately not at the Malta Inn. Massive queue at the bar to order drinks and pay. Unfortunately it wasn't a hot food buffet. The poached eggs were rock hard, had to be returned and switched for fried eggs, which took 15 minutes to come out, which were like rubber and full of grease. Food was warm, hash browns were just briefly shown the grill. All in all the food was awful. Will definitely not be eating breakfast there again.

Dry rack of ribs with no sauce, could've definitely been better. Our food was left under the hot-lamp for about 10 minutes even though we went when there was barely anyone in on a Tuesday evening and the staff were just wandering about. Nice atmosphere though and the staff are friendly (albeit very slow).

The food was good to be fair but the main reason for the review is to compliment the staff and in particular Sharon H. Such a lovely warm lady who always has a smile on her face and makes you feel so welcome! Many thanks Alex

Been going here for a while to take kiddies for breakfast (less stressful than taking them for dinner), and always good value /quality for the price. Breakfast service used to be upstairs and was always pleasant and kids loved playing with the games available. We had friends over from the West Country and recommended going as always a relaxing experience. The most recent visit (02/11/24), the service was moved downstairs and as the ground floor is larger; the poor staff had a harder time to manage the area (2 ladies on the floor, 1 behind bar). The ladies working were lovely but clearly overworked. You can no longer help yourselves to free hot drinks and need to go to the bar where the lady behind also had to serve drinks, pay for bookings and show people to their tables - which resulted in queues and slower service. I'm not sure why they've changed the breakfast service so dramatically, I completely agree you should pay in advance as unfortunately, I bet there are the odd few who ruin it for everyone and try to leave before paying as the upstairs configuration allowed that (due to toilet location). But if you make people pay before seating them, this will resolve this issue. Please change back to how it was, as it's clearly not working as well now following the change, also not sure why there was no manager during service to support the staff? (Lets hope they were not just sat in an office out of sight).

Usually really good and would rate 5star across the board. Recently went on a Sunday in half term and service was slow and chaotic. Waitresses kept walking past dirty tissues and tea bags on the floor without picking them up. Kids running around with no shoes on. Long wait at bar just to check-in for breakfast when there were tables free. Same queue at the bar just to get drinks refilled. No salt and pepper on tables. Food good and staff were ok but everything just lacked the basics. We usually love coming here as a stop off but could have been better.

The food was ok. The experience was not. Took over 3 hours for 3 courses to be served. Had to give our car details over to avoid a fine. Waitress was very rude. Would not recommend staying for more than one course.

Just popped in for a drink as we were passing, the food looked very nice so we decided to eat, glad we did it was lovely, we were seated by the window with nice views over the river. Our waitress was a lovely girl really polite and helpful, food was served quick and was really fresh and piping hot. Will definitely be back

Getting a Coffee with your breakfast: a long cue. Every drink is made individually by one (1) person who also manages reservations and payments for the whole place.

Great food, steak cooked to our liking. Brilliant service from our waitress Mel. Will definitely come back! Very reasonable priced.

Absolutely shocking the poor staff really Under pressure !! Waited an hour and half for food !! Some of it was cold apparently the MANAGER didn’t think they would need more staff . It’s half term and Halloween for goodness sake ! The place was a mess food on the floors and under the tables . Again felt sorry for the staff as they were so busy they didn’t have time to clear up . One member of staff behind bar doing drinks and food orders . Had to queue for ages there too !! All in all very disappointed and will not be going back !!

The dining experience has got better and the outdoors is a realy nice way to burn off the calories with the river walks and boat trips into Maidstone if you prefer having a relaxing afternoon.

Restaurant was around 50% capacity for a midweek evening dinner . Staff were really overstretched so service was very slow . Asked for a spit roast chicken which was unavailable as were quite a few dishes .i settled on a triple steak and my wife a sirloin asked for a pepper sauce and Diane sauce both unavailable my with asked for French mustard unavailable she ordered bbq which was about 2 tablespoons in a tiny dish . Steaks were tough without flavour ,my wife said worst steak she ever had . Gave up waiting to order a dessert,so went downstairs to the bar .Stood in a queue waiting to be served by the one server while I was looking around the pub noticing how grubby it all looked my wife then approached and asked to go elsewhere. Place has really gone downhill since my last visit and I will not be returning.

Lovely dinner for my wife's birthday

Food was cold, service was one person behind bar run off there feet, hadn't been there for years, will defiantly not be going back..

Ate there during our stay at the premier inn next door-PI booked us the wrong number so we had to eat in the bar, food service was shocking -had to wait over an hour for grandsons desert. Food was good but cold. Was told I could use my taste card for all food and drink but bar staff wouldn’t allow it on second lot of drinks

We arrived, waited half hour before our food we were able to order our food, then waited another half our before we finally left without food as we had waited so long. High chairs didn't have proper straps and quite frankly dangerous. We managed to strap our daughter in with the 3rd high chair that was brought yo us.

A perfect drop-off point for anyone walking the Medway to see Allington Lock. Fair prices for coffees and cold drinks, friendly staff and cosy and relaxed atmosphere during weekdays.

This place is woefully understaffed and has been for years. It uses the riverside location as an attraction however I've never been in summer and had to wait less that 30 minutes for a drink. Today I had a breakfast that took nearly 45 minutes to arrive on my table - COLD. One male member of staff was rushing about serving everyone, there should have been at least two. Sausages, warm, eggs warm, beans cold, bacon cold, hash browns cold. It's a disgrace to the name and the staffing levels need to be addressed in the first instance.

Very nice experience with their delicious food. The service was very nice and pleasant, making the meal even more enjoyable.

Very nice restaurant by the river

Very good food. I really enjoyed it.

We had a great experience at the Beefeaters. One can't beat £10 for rump, chips and peas. All was very tasty. Also the view of the river on a sunny day was beautiful. The staff were also very friendly, would definitely come back when in the area.

Nice location but tables need clearing. Lots of empty glasses, bottles. Table was sticky. Food was ok. Probably won't return soon.

Lovely large pub and restaurant with a good drink selection and great food. Plenty of indoor seating, and loads of seating outside along the rivers edge with great scenic views. Loads of parking. Would highly recommend to everyone.

Delicious food, friendly staff and a stunning location

Don’t know if we turned up on a bad day but not good food cold not good quality waitress was nice

Rubbish service, food and atmosphere.

My only criticism would be the portions are not generous. I had a steak which was cooked perfectly and tender. Service was excellent, however the atmosphere was a bit dreary.

I was a party of 15 for our Christmas group dinner. Food was ordered well in advance as requested by the Malta Inn. On arrival I was told they had sold the last one today. This left two vegitarians with a very tasteless alternative starter. A Sirloin stake was impossible to cut even with a steak knife. I Will not go back with a group for A meal.

Nice place so many stairs it something out of Harry Potter the issue That I found when visiting was some the banisters and hand rails are lose so be care it is a issue that needs addressing as somebody could fall the injury them self as I had a knee replacement and waiting for the over knee to be replaced the food was great

Turned up just before 12am probably 3rd in the queue just after parking in the shared carpark with Premier Inn. Signs said to sign in when booking in! Apparently the machine in restaurant not working. Waited about 15-20 mins before being led to our preffered seats. A table for 2 which fortunately had 2 spot lights nearby. We both wanted hot drinks. I wanted tea but there was no Caffeine free tea or coffee so I settled for tea! Our food was gammon steak chips pineapple fried egg and cold garden peas. The chips were not very hot, however we did in fact really enjoy our meal. We were told the carpark was for three hours and we said we would probably go for a walk along the canal after our meal. We were worried we might end up with a heavy fine but the waitress asked us if we had read the terms and conditions which we had. The gammon steak pine apple and egg was beautifully cooked. Would have preffered the chips and peas to be hotter. We did enjoy our stay but felt we should have been told we would have to wait at least 20 minutes before sitting down in an empty restaurant.

Very poor service,had table booked for 7.30pm.food eventually arrived 9pm,had to wait till 10pm for sweet pudding.would never go again as it's far to late and unfair for 6yr old to be out so late.especally as it was her birthday treat

Does what says on the can brill

Staff were rude, the food was disgusting and tiny portions even after an hour wait, the coke tasted like battery acid, we complained about thr drinks and they were replaced and still tasted the same

Used to love eating here and always gave it a high star rating but after eating there today we won't be going back. The bacon on the Chicken and bacon melt was burnt beyond recognition and that weren't the worse the chopped side salad we asked for contained a plastic ring of some sort, I assume or hope was from the dressing bottle, regardless what it was it shouldn't have been in the food. I can't even say they were rushed off their feet there was only 3 tables with customers which then went down to just us in there. In the end they took my meal off the bill which actually was only fair as it went back to the kitchen virtually untouched after finding the plastic object in it. Absolutely disgusting. The only plus side was the waitress Mel, she was lovely and very professional.

It’s a Beefeater so you can’t epcect too much of the food. My chicken and ribs were tasty enough. The service though was excellent which is always valued. Tom was polite, positive, he knew the menu and he knew all the beers and wines. Too often waiting staff these days haven’t got clue. Tom was brilliant. Credit also to the lady running the team (missed her name). She sorted out table problems and checked we were having a good time. Made for a great birthday dinner. Thank you

Food was good basic pub food, the only down side was the queue to order at the bar, which meant that we didn't order dessert or another drink. Staff were quick and friendly not only a couple on.

Rundown and slow service. Very busy in the summer and and amazing location. Best outside along the river.

Over an hour and still waiting for my food, it was over 20 minutes before someone even came to take my order and no sorry for the wait. Place is nice if they can get their act together would be a good place to go. Food eventually arrived and was overcooked worst dining experience I've ever had

I had a lovely meal lunch here today with my friend. The food was very tasty. I would like to thank our waiter - Sam N for being friendly and attentive. He is a credit to you 🙂. A 4 star only as the building is a little tired and seemed quiet for Saturday lunch time.

Great meal today! Sam N served us he was a breath of fresh air so welcoming and attentive couldn’t fault service and food was lovely will defo be back again!!!!

Standard beefeater. Nice location

Food was over cooked and dry. Service wasn't great due to lack of staff. Very disappointing. Won't be returning

Family of 5 had to wait over an hour before we got our food. When it did arrive, some of it was past its best as it had been waiting at the pass for some time. Service was poor and slow. We were tucked right out of the way so no one checked on us unless they were serving someone else. Would have been disappointed if I had to pay full whack but luckily I had a discount code.

Tasty but very very stingy with the meat with a couple of the roasts...tiny bit of lamb was gristly and the beef was two small strips which was odd. Also no chicken available..(chips were nice though).Had a voucher for money off or would have been very peeved if had to pay full wack!!!

Very nice staff appalling food over priced and very small portions I wont ever bother to go there again

We had booked a table for breakfast this morning, at 945, the restaurant was busy, so had to wait to be seated, we got some drinks and ordered our breakfast, after waiting for an hour and a half, our breakfast still hadn't arrived, when asked about the delay, we we're told, sorry we have a couple of new chefs on today, so we carried on waiting & got another coffee, as had to wait in a queue for that, still no breakfast to be seen, at the point other people we're also complaining about the wait, as we went over to the kitchen area, we saw the chefs putting food on the plates, with there hands, at this point we decided to leave, as did other people, none of the staff apologies, or even seemed to notice there was a problem, we will not be returning .

Small portion, slow service, much better value elsewhere. We will not be coming back

The most average place you can go. There are now limited menu choices, certain drinks can't be served downstairs (refill soft drinks), and no table service. Only reason I'd bother to go would be to have a pint by the river but there are plenty if places I'd rather be. Prices for food seem too high for what you get when harvester is up the road for the same quality of food with better service, and greene king has far nicer food and friendly staff. I've now walked out twice without ordering after looking at the menu and also getting sub-par service.

All ways nice views of river but sometimes a queue to be served drinks

A lovely located restaurant along the river however our experience was not the best. We used the restaurant to have drinks prior to going to a family party locally as we were staying at the attached hotel. We arrived at 6pm as we walked through there were several tables filled with dirty plates and glasses. There was a queue from the bar to the doors with people waiting for drinks. We joined the queue, 2 young girls were serving ( very slowly) other customers were complaining around us. It took 25 mins to get served and once we were making our order the bar staff had to go to the back to get clean glasses as there were non available at the front. One of the young ladies then left the bar area to deal with a complaint( a customers food had been served whilst she was queuing for drinks at the bar (20+ mins) and when she returned to her table to she found her food which was now cold, the manager did not replace or reheat her food!) and then she also start to clean the dirty tables. Clearly the restaurant needs more staff and better system to keep on top of clearing tables, have clean glasses and working quickly to ensure customers are served in a reasonable timeframe. The bar/restaurant was not even that busy so very disappointing. Management need to take a look at this as it seems these poor young staff who were doing their best are not being managed well at all and complaints /poor reviews could be avoided .

Bit disappointed today,at no point did our collection of Glasses get collected,I understand it was busy but nevertheless it was noted.

We came here about 3 years ago and it was abysmal, I'm glad to say nothing has changed!!! Queue for ages to get a drink, whilst queuing there were 2 people complaining about food and dirty cutlery. When I was served I had to ask if it was a used glass as it was so dirty!! We were planning to eat here but the food coming out looked very lacklustre for the price so decided not to. Gents toilet missing the toilet seat, for a chain restaurant this is very disappointing. Plenty of other places to eat nearby, go to one of them, give this place a swerve....

Great service from Mel. Food was good value and freshly cooked. Baby enjoyed watching the boats go by.

The absolutely awful place, card machine didn't work. Cash is king

Great service from all the staff

Good food and excellent service from our waitress.

Served by Mel. Very attentive and friendly. Food was very nice too. Excellent experience

Didn’t book but staff were happy to accomadate us ,food and service was brill and Mel was lovely waitress

Beautiful location next to the river and friendly staff but unfortunately came on an evening when they were unexpected short staffed which was no fault of their own, but meant long queues to order food. They were working extra hard to make up for this so didn't affect my opinion on the high quality service they provided.

Shocking service and forgot to bring deserts food average at best

Work mates meeting up for a Breakfast. Easy online table booking. Easy to use breakfast menu. £10.99 unlimited cooked breakfast. Help yourself to cold drinks and hot drinks. Same with buffet cereals and croissants etc. order taken at table for hot food. Good choice with separate allergies menu. Cook food was nice and well presented. Staff friendly and helpful. Would go bad in the future for our next meet up.

You have to queue to get service at the bar. In England? Absolute joke, then after queuing for 10minutes you’re call to the bar and asked instantly what you would like.. I don’t know love because I’ve been queuing away from that bar, I couldn’t see what you have. Then I watched one of the managers pick up single shards of glass one buy one off the bar where a glass was broken, instead of, you know, using a beer mate and sweeping it off the edge of the bar into the bucket he had, he chose to spend 6 minutes picking up single shards slowly. Then overheard one of the girls complaining that they’d been so busy with 6 members of staff behind the bar, as she poured 3 pints in the time it should take to pour 20. I’ve been in pubs with treble the punters at the bar and one one staff member working and no one waited more than 2 minutes. Lazy, slow bar staff.

Booked for a family night out and wasn’t disappointed. Both food and customer service was great. We have 1 family member with coeliac disease and another a recent liver transplantee, so gluten, salt and autoimmune issues going on - both members were easily and professionally catered for without the blink of an eye. Transplantee needs to have all meats well cooked and her rib eye steak was just perfect - still juicy and succulent albeit having to be well cooked. 6 happy diners! Thanks to shift Manager Nathan for looking after us and who worked his socks off all evening alongside his team. We look forward to returning!

What a dump . Sticky dirty tables . Food was absolutely rank . Chips were so re heated they could have smashed windows. The burger was so burnt & dry it was un edible. We did mention this to the waitress who told us to complain via a review. You could smell the stench of the place when you walked in & my only regret was not walking straight out & going without. £55 for absolute toilet. I felt sick that we didn’t just send it all back . Waitress wax a lovely girl felt sorry for her as she was probably used to people complaining. Could be a really nice place , shame really . Very disappointed in Beefeater for allowing a restaurant & Pub to become so run down .

This was an outstanding night out.The Foodwas excellent and the service was great.Loverly atmosphere. Our waiter was fantastic aswell,(Sam N) Recommended.

Called ahead to check breakfast times. Advised if we arrived before 10 we could order. Drove there, parked and ran inside for 0950, to be told breakfast has finished at 10am and we were lied to on the phone. When we advised it was not 10, we were told they had already stopped anyway.

The food was nicely cooked and presented, all hot and fresh. Mel our waitress was really great, she’s friendly and very helpful. We really enjoyed it!

Arrived today at the Malta Inn (been before was very nice,)Went to the bar to order our lunchtime menu 12-5 pm under 8 pound We are not stingy but was lovely to think you are getting a meal deal 😜 The only downfall you can't have the meal deal and sit outside 🙄 Disappointed ☹️

Family fancied a Roast so booked a table online . Was greeted at the desk and taken straight to our table . Our waitress Melanie has been here on and off for years and always friendly . Drinks arrived almost immediately. And the food was only about 15 mins later , over the years you can wait a while for dinners but this time was fine. All were good quality. we all had a nice time.

Great and relaxing place by the river with good atmosphere and amazing food ,Great service from Tia will definitely be visiting again