Macknade Fine Foods 'The Cafe' in Swale

Very poor customer service. The young lady at the till ignored me once when she took my order, spoke to her manager about something else and then disappeared off to the kitchen. Came back and I had to repeat my order again. Had to clear our own table and then the manager came over when we asked where our drinks were. She said it was a 20 minute wait (for a tea and 2 coffees). Manager was very passive aggressive when we then asked for a refund as we couldn’t wait 20 minutes. Customers should be told this when they order. Will not be returning.

Had a great meal, served by lovely staff who are always on the case. All the staff in the farm shop are also excellent. Many thanks to you all.

Visited to have lunch in the outside area, however this was closed so ordered lunch in the cafe instead. Poor experience, £12.00 for a ploughman's 'platter' which consisted of two tiny apple wedges two slithers of cheese, one slice of sourdough bread (which tasted like it was a day old) a tablespoon of ham and some chutney. Will not be visiting again.

Visited Macknades and decided to have a light brunch. Staff were lovely but they thought it ok to bring my meal, then a few minutes later the drinks and finally a few mins after that my friend got her meal! I'd eaten particularly slowly which in itself wasn't ideal but I was still more than half way through when it arrived. Food was fine. I had avo and egg on toast and my friend had a bacon sandwich...not exciting but couldn't fault. We did smile when a request for a poached egg was refused...not everyone can master the perfect poached egg eh!

Not sure what all the bad rap is to be honest… my friend and I had a delicious lunch & staff were friendly and helpful. Great coffee too. We’ll be back again soon!

Used to be great. Alas, not any more. Small portions, food not cooked with care & love, and the service is dismal. Pull up your standard socks MACKNADES!

Very disappointing, used to love it here. I don't like leaving negative reviews but this was really poor. My friend a had brie toasted sandwich , anglo french . Very little french a tiny slither of brie and a huge chunk of fatty thick bacon which was overcooked and was indigestible. . My New York deli was a bit better but served on a tiny platter which made if difficult to cut and eat, not a patch on how it used to be and of course much more expensive .

If you want to spend £11 on a medium size slice of cheese on toast served with a small portion of salad from a bag, then this is the place to go to!😔

Lady on counter at the front of the shop was really friendly and helpful, but have to say all staff in the cafe were blunt, bordering on rude and just seemed like they wanted to be anywhere else. I enquired about the types of cakes and was grunted at, I enquired about the toilets and was grunted at. I enquired about types of tea and yes....you guessed it, I was grunted at. Service in the UK consistently gets a bad rap, but I always want to defend it because I know how hard people work and always try to be as polite as possible, however when service is this bad it's hard to defend. I'm a local and there are far nicer places in Fav to have a cafe experience where you actually feel welcome and not like you are some burden on their time. The shop itself is lovely, we came away with some lovely fruit and veg. Shame about the cafe staff. Maybe they were having an off day. Won't be back in a hurry.

Disappointing. The portions have drastically reduced over the last 2 years. The pancakes are half the portion they were and the bread for sandwiches more thinly cut. The food tasted good but it was a disappointing lunch, especially for the price.

It’s a shame people have more recently jumped to giving poor reviews. This certainly hasn’t ever been our experience. We love coming for cake - always welcomed with a smile! Staff are super friendly and the food is always delicious. Looking forward to our next visit!

Similarly with a some of the previous lots of feedback, I have scored 1 star. It appears to me along with so many places no one from the business is interested in feedback. We found the staff lethargic, disinterested and disengaged. My 6 year old nephew has more energy and enthusiasm. The food was very average and at £8.50 for a sandwich that had dried out ham in I would have preferred a sandwich from a supermarket. But you learn lessons in life and mine today was never go back don't waste money and just because it looks posh doesn't make it so.

Horrendous in every single way. This place has absolutey nothing going for it. Avoid and no need to thank me either. Think of it as a favour to society.

Today must have been our worst experience at the cafe. On the menu it read as vegetable soup, it came to our table as a watery concoction, heavily flavoured with herbs, no sign of any vegetables, perhaps the only thing acceptable was that it was hot, so we ate some to warm up. Ugh! I realise the open space cannot be kept warm, it was quite cold in there too. £14.00 was steep for the soups.

Very rude staff and absolutely no understanding of customer service. Will definitely not be giving them my money again.

Had a breakfast which was poor to say the least,tiny sausage and a hard overcooked egg,my bacon sandwich came out with no butter and so much fat on the bacon I had to send it back.Shocking food .We had to move mid eating as our table had been reserved but no sign to tell us that.won’t be going back ,totally overpriced and poor quality food.

When visiting with a family member. Greeted very rudely by staff members after ignoring this. We were seated at our table. Food was inedible and overpriced. Staff were not interested in my complaint. Paid the bill and left in disgust Will never return to this appalling establishment

We visited on a Saturday lunch time and sat down at a table that hadn’t been cleared yet, I went up to order and the man serving on the tills was quite abrupt with me and not very friendly at all. When our drinks came over the girl put them down on our table and then walked off empty handed, still leaving us with the previous peoples dirty cups and plates. It wasn’t until the food came over that we were asked if the empties were ours and they were finally cleared, but the table was never cleaned. The sandwiches were ok but nothing special at all for the price. My husband then went up to order a slice of cake for us to share, he asked for the last slice of a particular cake and the woman then proceeded to cut it in half, giving us the tiniest slice of cake which was barely worth sharing. We were overall really disappointed with the service, friendliness of staff and value for money - £27.50 for 2 sandwiches, 2 juices and a tiny slice of cake. It was our first time visiting and unfortunately we won’t be going back

Went for Saturday breakfast. Food wasn’t great, especially considering the price. OH had cooked breakfast. I had smashed avocado on toast and paid extra for smoked salmon. My toast had been burnt and scraped off (as had OH’s) so I got more burnt toast flavour than avocado. The avocado was so smashed it was watery. The additional salmon approximated a dessert spoon in size - disappointing. Two of our party had scrambled egg which was ok. Another had the pancakes which looked and - apparently - tasted lovely. Tea tasted horrible for some reason but the coffees were ok. Poor for the price.

Good cake BUT abysmal Service. Waited 40 mins for 2 minute cups of flat white (overpriced) and 2 slices of cake..very nice cake. Waiting staff returned empty handed 1 table not cleared throughout our wait and still so when we left.

Tables very cluttered, not getting cleaned fast enough, not much choice of cake’s options today, seems the hot drink & cake has been stopped was £5 now it’s cake , tea or coffee all separately priced, coffee is always luck warm, sometimes the staff are lovely, other times it’s like your an inconvenience, we went to sit at a table the girl said that’s not been cleaned yet ! We looked around to see loads of tables were the same, we we’re just going to add the cups to the table next as we only wanted a table for 2, so didn’t want to take up a table for 4 if a larger party of people arrived.. it was so where do we sit, by the time we got served their was a table free… do think the cake portions are bit mean for the price. The cups are very thick too so you don’t actually get much coffee in your cup, I go because it’s local & the lady I take out likes to go there but practically £10 for 2 coffees & a small slice of a flatJack that was like a brick.. Not the best experience there, their so busy, they need better menu & up their game a bit from staff training with hospitality, to portion size.

I visited in August with 2 of my friends who were visiting from Essex. Everything was ok. However I’d like to comment on staff. Some very lovely and took time to talk to us. There was a woman with blonde hair and makeup who had a sour face and was utterly rude. I think her name was josie. Apart from that being awful, the food and coffee was ok.

For £12 per breakfast we expected more to be honest. No choices available for the egg and bread wasn't a good start. Not everyone likes sour dough bread. The food did taste good but was a bit stingy and wasn't particularly hot. Come on, let's have more than one small sausage for the high price. The coffees were only lukewarm too. Disappointed.

I have visited several times in the last 3 years and it has never been a satisfactory experience. I so want this to be a great cafe but it just falls short on too many levels. The cappuccino is tiny and always luke warm, sandwich fillings have been virtually non existent to the point where I have had to send back. Portions are miniscule. Staff take ages and I don't know why because we have to go to the counter to order. The cakes look nice but are dry and tasteless. On our last visit we arrived at 3.45 in the hopes of having a late lunch, only to be told the kitchen closes at 3.30. I didn't fancy the usual tepid coffee and dry cakes. There were some flapjacks looking very sorry for themselves. This place could be amazing with hearty, simple food, longer opening hours and staff training. What a shame. I really can't be bothered any more.

Poor service and good experience. Felt we were being taken for a ride really. Paid far more that anticipated. We will regrettably not return for cafe.

service was so slow we were about to ask for refund after waiting 40 mins for coffee and cake - when it arrived - only got apology after mentioning it. Staff seemed to be faffing about too much - looked like only one single coffee machine and one member of staff seemed to be chatting with someone over side counter for whole time we waited - not good enough. Excuse was they were busy - es thwy always are and so should be awar and have adequate staff / equipment /procedures. Had to wait long time for fuller brunch a week ago. Will not return

I had been told this place served nice food. Very busy when we arrived but managed to get a table. Looked at the menu, very disappointed in the choices. I chose a Ploughmans sandwich, my friends chose the breakfast. The bacon on the breakfast was mainly fat, the mushrooms were cold and the food was very overpriced for what it was. My sandwich composed of dry Sourdough bread, grated cheese, pickle and some ham. It did not taste very good at all and I managed one quarter before I had to stop. There was no way the sandwich could be described as anything like a Ploughmans. The menu choice was limited, yet the place was packed, obviously some people do not mind paying well over the odds for bad food.

It’s obviously very popular as most tables were occupied when we visited on a damp Monday afternoon. Emphasis seemed to be on brunch for hot food. We both went for the soup of the day, carrot and coriander. Very tasty and served with four slices of sourdough. Quite generous, although the butter served with it could barely cope with two slices. Okay for a snack while shopping for their wide range of produce,

Have been a regular for years, it's just so disappointing each time that I finally felt I had to write something. The management clearly aren't on top of things. The shops does sell some nice things but often theres mouldy fruit and veg and for example soft fruits are usually on the turn by the next day. The cafe itself, it's ok, small portions and quite expensive; but it's more there is no atmosphere, always cold & when it's busy the reserve table system doesn't work. There just seems to be a real lack of care or interest in the place overall, litter strewn around the car park and the toilets are disgusting - clearly build up dirt from the lack of regular cleaning. (They have eco toilets so you have to touch the lid to open and close it to flush it - the catch was grim!) If basic things such as the toilet are clearly not being monitored and maintained it makes me question the standards for the food we're all eating and taking home from there each day!

I met a friend here for brunch. Knowing the produce is local and fresh, I was looking forward to a hearty breakfast. It was a bit disappointing as there wasn't much of it, and I would have expected more for the price. However, it was...

I had been gifted a voucher to use in the Ashford shop, which then promptly shut down! Luckily the Faversham branch was still open, but it was quite a drive from Ashford just to have a quick bite for lunch. The food was ok, but...

We generally go to a local cafe for breakfast but decided to try out breakfast at Macknades for a change. We both ordered the Farmers Breakfast which boasted ‘Mr Pepper’s sausage’ and molasses’s bacon. At £12 per head, we were expecting a hearty meal. Well!...

Pre Christmas shopping breakfast meal - got there nice and early and got served very quickly. Service was excellent and food was tasty too. Kids toasties are a good size too.

Great cafe tucked away at the rear of the shop. Very good choice of fresh coffees and cakes. The size of the portions is on the generous side. Helpful staff and very good service.

Very busy but found a table, good cappuccino and sandwiched good, we always have them toasted but apparently they didn't have a working one one, the sandwiches are far better toasted .

Wonderful food hall … but unfortunately the cafe was a little under par. Expected better. Children’s menu not great. Ordered beans on toast… ask for a child’s portion and was charged £6.50. It was Artisan beans ( from a tin ) kidney beans peppers etc...

We visited for lunch today, decided to have the farmhouse breakfast and frittata with salad. The food came quickly however the frittata was inedible, basically a massive slab of thick egg with burnt vegetables at the top with no courgette to be seen! Complained and...

Popped in for an early lunch. Friendly staff but food was really disappointing and expensive for what it was. In particular, the smoked trout sandwich was pretty awful. Sourdough bread was dry and basically inedible with one slice of smoked trout and a smear of...

We visited macknade cafe for the first time and are extremely underwhelmed, one member of our party ordered the breakfast which for £12 was very disappointing, a tiny single slice of sourdough bread, one sausage, a few tiny bits of bacon, mixed beans, a tomato,...

Went today with hubby for breakfast and shopping. The food was nice enough but a full English at £12 a pop with tea charged on top of that was a bit expensive. The menu tells you what you get but not the quantity. 2 slices...

Only had a coffee and cake but the staff were very attentive, the coffee was great and it was the best coffee and walnut cake ever!

Went into the cafe this afternoon around 2pm and had a lovely flat white and a slice of red velvet cake! All the staff were really friendly and helpful but service was a little slow as it looked like they were short staffed. - would...

We've been shopping at Macknade's for ever and when the cafe was opened it becomes a one stop wonder, shop and eat. Great lunches and afternoon tea, best coffee in Faversham and the cakes, yum yum. Service is good, if a bit slow at busy...

We love it here for good coffee, and small Breakfasts. The portions are perfect and mean you don’t overdo it. Staff are friendly and adaptable- don’t mind grabbing extras etc. I would say that as it opens at 10, people nearly run across the shop...

Ordered tea for two - tiny pot for two people that literally gave us a very small teacup each. We had to order another one as so small. When I paid I was charged £10! A ridiculous price for 4 small cups of tea. Admittedly...

Came here for a catch up coffee and cake with a friend but all the cake options were either weird combinations with a vegetable element or a gluten free coffee and walnut. I don’t mind them offering these but something a bit more traditional as...

Before the lock down, we use to go to the Macknade Cafe everytime we were passing and never had any real problems. But our last visit has put us off for ever. It was so bad that we sent it back. We ordered 2x English...

We came to the cafe on a Monday lunchtime in January and we were pleasantly surprised to find it buzzing and busy. We ordered the farmer's breakfast and the mediterranean sandwich. The food came promptly, nicely presented and good quality and flavours. I followed with...

Visited for breakfast, very limited boring poor choice on offer, ordered scrambled eggs on sour dough with crispy Serrano as an extra. Eggs were edible, cooked nice and soft but tasteless as was the sourdough, crispy Serrano did not add anything. Shame as portion size...

Thought the food had really gone down since last year Pretty tasteless both the avocado and the frittata. Not sure if I will visit again. They need to up their game as expensive!

The restaurant was quite full. We ordered scrambled egg on toast for 2 people. At £6 seemed quite expensive but we hoped it would live up to the price. It came quite quickly, infact before the coffee. The toast crust was so hard it was...

A big thank you to Sam the waiter who showed us excellent hospitality. He was very welcoming and could not have asked for a better service.

We used to love coming to the cafe. The menu is now very limited and very expensive. £7 for one small slice of cheese on toast. Last week you had a bit of salad with it. This week it's extra. Very noisy difficult to chat....

We were seated at a very sticky table, asked for it to be cleaned after which it was still very sticky. So we asked to be seated at another table.....waitress tutted and pointed to another sticky table in a very surly manner. We still weren't...

Popped in for lunch - what a mistake Very poor humas and salad sandwich Coffee ok but nothing special Come on macknade you really need to try harder

We we shown where to sit and then waited 15 mins before our order was taken. 15 mins after that our drinks arrived!. We had to prompt the waitress as to where I food was which was annoying! The food eventually arrived with a mild...

Visited today with my son. Staff were friendly and welcoming. Easy ordering and lots of choice. My son had cake which in his words was ‘doubly delicious’ and I opted for the New York sandwich- which again was delicious. Enjoyed our first visit and will...

As a regular, I have been here several times, before, during and after lockdown. I have seen the cafe expand from a mere 2-3 tables to what it has become today. Sadly, the cafe was on the wane long before the first lockdown. As others...

Having visited a couple times before and been satisfied we were sat near a window and radiator which were both very grubby even the plant on the windowsill had a thick layer of dust. The food was ok not much of it but tasty, and...

Visited 8/6/21 for breakfast,I felt the menu was extremely limited, so no actual cooking takes place,ie just meals that require heating up .No fried,or poached eggs on the menu for breakfast,just scrambled. I settled for scrambled which was okay. I also thought £4 for two slices of toast was excessive.

Tiny sandwich very greasy, no salad garnish and homemade crisps bitter as burnt and dripping with grease. Hot chocolate undrinkable. The in ide cafe was very empty but I still could not get a servers attention to pay! I shall not be coming back. Horrid. Outside Food Village is much better.

We were very disappointing in this experience. It felt like we were getting the bare minimum of treat for our money. Of course places have to make a profit, but I think we went on a day when the kitchen was feeling very mean.There was an option for sitting outside but we discovered that the 'ploughman's' out there consisted of just a baguette sandwich thing, and no plate, it just comes in a wrap. I feel we should persevere with this place because the shop is so full of amazing goodies, but I will ask next time exactly what we are getting before ordering food to 'eat in'.

Had lunch here again today after more than a year because of the pandemic - and wasn't disappointed. The food is good and the staff very friendly and polite and helpful.

Three of us went there for brunch and went to the cafe where I’ve been many times and it’s always been really good with lots of selection.Not sure what’s happened but it was disappointing.We ordered the Frittata special at £7, Welsh Rarebit with Salmon £10 and Smashed Avocado and Salmon toast at £9. My frittata came on a plate with nothing else, no salad garnish and it was quite bland and small, didn’t look like a normal frittata, I make better frittata at home. The Welsh Rarebit was one thin slice of sourdough bread and whilst tasty, over priced as was the other toast dish. I totally appreciate that they use quality ingredients but all the dishes lacked a decent portion size and accompaniments. The cafe wasn’t over busy at all so not sure why things looked rushed. Disappointed compared to previous visits and will be giving the cafe a miss for a while and hope it improves.

Went for lunch today and the sandwiches are served with homemade crisps. Some of them came up black whilst others were floppy barely cooked potato completely dripping with grease. So much so it pooled on the plate and was soaked up by the sandwich bread, making both awful. Mentioned and showed it to a staff member who apologised and said she would tell the kitchen staff, but that was it, no replacement or refund. Go else where and spend your money on an edible lunch!

I have always loved Macknade farm shop, the range of products is fabulous. The addition of the coffee shop a just lovely! Best coffee in town!

Went for dinner and was lovely . Food amazing especially meatballs and ravioli. Great atmosphere in the restaurant. Staff very attentive - Abbey and Dan were great and would definitely come again .

A very friendly and enthusiastic waiter took us to our table. It was very busy and there was a queue to get in. Whilst we were waiting there we noted that there were no facilities for disabled customers, my partner cannot stand for long periods and another couple had a disability. There were no chairs to use whilst we waited so not addressing the needs for all their customers. We ordered the New Yorker Baguette and Wooky cheese and ham with pickle baguette, the latter without the ham. The baguettes were very difficult to eat as they were very tough and chewy and had to be torn with your teeth. The contents of the baguettes were very mean. As I was unable to eat the baguette I opened it and there was the thinnest shaving of cheese and far too much pickle, which meant I got into a mess eating it, as the pickle oozed everywhere. Considering I had no ham I would have expected additional cheese to be added. The restaurant was extremely busy and the wait time was excessive, we arrived at 1pm and to include the queueing we did not leave until 2.40, and that was for just a baguette!

Came today for lunch with my friends and our assistance dogs. Everyone was very friendly and accommodating but especially Jack and Dan. They were so friendly and funny and really made my day!! This was my first time going back out into somewhere since Covid and they really made me feel at ease. The food and coffee was also delicious.

Come for lunch and these to men Jack and Dan was so helpful and amazing uplifted our afternoon. Great place food was great 👍

As always such a treat. The goats cheese pizza was delicious and the staff couldn’t be more helpful or accommodating. Jack in particular was so friendly and welcoming. He couldn’t have done more to make our trip a memorable, lovely experience! Thank you!

Came for the late evening about a week ago and Jack was stella from start to finish, gave honest recommendations including the delicious special he was also attentive with our table from start to finish, Dan (I think) was also very professional and we felt very welcome from start to finish. Massive kudos to the team that served us, with a menu that intimate everyone knew their stuff in and out, overall was very impressed. Thank you Macknade cafe team, will recommend!

Have visited many times, unfortunately today service and food not good, hopefully it was just a one off.

Don’t bother at the moment. It was fifty minutes from the time we started queuing to eating on a relative quiet Wednesday lunchtime. The long wait was far from worth the overpriced dry tasteless baguette and tasteless greasy frittata.A big disappointment,very little choice on the menu, far better places to eat nearby.We have been here many times before, we are in difficult times but I will not be back for a while.

We decided to visited Macknade cafe today for lunch on the recommendation of family who thought it was lovely. I cannot say we agreed with their opinion. Our waitress (Mara) came and took our drinks order and brought them over however we said excuse me as we wanted more sugar but were ignored. I then went to the counter to ask for some more sugar to which her response was ‘I did ask when you ordered’ (she is correct however we said yes but wasn’t enough brought to the table). I was taken aback by the abruptness and attitude she gave me there. One thing about working in customer service; the customer is always right. The service was very slow, we were sat for at least 20 minutes before our order was taken. The food was ok. I asked for baked beans on toast but got served kidney beans on toast (confusing), and no one bothered to ask how our food was either.You would also think they didn’t want our payment as we tried to ask numerous times for the bill. So overall a bad experience and wouldn’t recommend to anyone. I think some customer service training is required here too.

I met a friend here for a catch up and was really impressed with the delicious food, excellent service and covid aware setting. The ambience was lovely; rustic beams, hops and candlelight. The service was faultless; friendly, informative and prompt, and the food was delicious; excellent selection of tapas at very reasonable prices. This was the first time I have eaten in the café and will definitely be returning soon.

A regular to the shop & cafe. They have worked hard to comply with COVID regulations & new table service system in the cafe works so much better than previous system. I would always see people pinching other peoples tables & issues when busy.However my last few visits drinks service has been very slow, 9/10 time we got our food before a drink which isn't great. Post lockdown they have made some revisions to their menu (less items which is fair enough) but regular items we noticed have been tweaked; we suspect to save costs and just weren't the same.I always have avocado on toast with ham & it's now far less avocado & the mix is more simply prepared and just lacked the same flavours. Vine tomatoes were added which is new just felt a little like it was moving toward style over substance. Not sure I'll be back particularly soon unfortunately.

The cafe serves great food but I do not think is fine cuisine standard. However, the prices of the food are too expensive to define itself compare to a fine cuisine restaurants. Customer service is good.

Lovely place. Been here a few times now. Always lovely food and great service. Lovely farm shop attached too. Went on 18th July, they were great at social distancing - didn't have to queue long at all and nicely spaced out inside.

Lovely food as always. Tables nicely spaced out to allow for social distancing. Harriet was friendly and very attentive.

Visited here again yesterday with my sister for lunch - our favourite place to go when we meet up for lunch together. The staff are always very friendly, polite and helpful and the food is always great. Not sure what price range you'd say this was in - cost £20.10 for two drinks, two croissants and two "specials" lunches. I'd say cheap eats.

Went here for lunch again today with my sister. We have been loads of times and always find the food to be delicious and the staff always polite, friendly and helpful - and today was no exception. I had the frittata again which is lovely and then the raspberry and coconut sponge. My sister had something beginning with Q which I can't remember what was actually called - but effectively it was a wrap with chilli in it - she said it was delicious and she also had the raspberry and coconut sponge. Not sure if you'd call this cheap eats or mid-range - it was about £20 to have two drinks and two "mains" - the cakes afterwards were separate.

We had a family lunch here today. We specifically asked for no butter in a sandwich for my partner. He is lactose intolerant. After a couple of bites he soon realised there was butter on the bread and on closer inspection we could see the butter. He has been unwell all afternoon as a result! Disappointing!

My wife and I visited for afternoon refreshments. The coffee was well made, the chocolate cake was moist and tasty and the staff were most pleasant.

Very good for snack meals and hot drinks. Nice atmosphere as is their Deli which is of the highest quality as is this cafe. Efficient polite staff.

Came here for lunch again with my sister today. The food is always good here and the staff are friendly, polite and helpful. It does get very busy so is always advisable to either get there early or phone and reserve a table to be sure of getting in. There was a delicious tagliatelli and smoked salmon dish on the menu today which we both had.

We popped in for coffee on a busy sunday. There was a great choice of cake, reasonably priced. I asked about a particular ingredient in one of the cakes - the lady serving went out of her way to be helpful and informative. Lovely place, well worth breaking the diet for!!

We visited after a busy day walking around the orchards at Brogdale. Nice to have a cafe open later in the afternoon to get tea and cake. Nice range of herbal teas and local fruit juices for the non coffee drinkers. Cakes all home made and still very fresh late afternoon. A real effort to use seasonal and local produce with all the food served. Still reasonably priced and not overly fancy. After the tea and cake do take some time to browse the well stocked farm shop.

Lovely food and amazing selection of cakes. We came here as we were turned away from another cafe up the road due to having a baby with us. This place was baby friendly.

Came here again with my sister for lunch today. We both had the avocado and smoked salmon salad - which was delicious except that there was far too much oil on it. There was so much oil that my sister had to get a spoon and spoon it off onto a saucer and actually filled the saucer with the oil. She had already eaten quite a lot of it and there was still loads left in the bowl - such a shame. Mine was the same but I just left all the excess oil in the bowl. However the black forest gateau that I had afterwards was absolutely delicious and my sister had a chocolate and mint cake which she said was delicious. As always the staff were very polite, friendly and helpful.

Visited for lunch today. Coffee was really good (I had one shot). Lunch was nice - ploughman’s platter. Not keen on it being served on a wooden block as I think they are often unclean and unhygienic.

Visited with my husband and two toddler daughters. We had coffees - both really good. Daughters had a carton of smoothie each which were nice. We were all looking forward to some nice cake with our drinks and I’m sorry to say (as I really do like the cafe and shop) but the selection of cakes was poor and the quality not good at all. Between us we had the lemon drizzle, rhubarb and custard and German marble cakes. All were dry and disappointing. The shop itself sells lovely looking muffins which would have been welcome in the cafe along with perhaps some biscuits / cookies or cupcakes for children. We are on holiday in the area and will return for coffee. Also the savoury breakfast / brunch items looked good so will try those. Just disappointed with the cakes. So near but yet so far.

Always a busy and bustling shop - the retail section has a wonderful choice of foods and the cafe offers a good selection of cakes. A smoked salmon and avocado salad was fresh and well presente; the Cakes were disappointedly served: no cream/garnish. Whilst the place is popular and obviously in demand I think they could improve their service and staff attitude greatly - I have felt this before on a previous visit. A distinct lack.

Had lunch here today. Had a very disappointing sandwich with dry bread (it felt old) I think it should have been toasted. I did mention my concern to the manageress who did offer me a refund. I certainly won’t be rushing back have been to nicer places.

Looking for a well prepared and light lunch and was not disappointed. Part of the retail outlet offering many local food options. So many cheeses to choose from. Ideal location to do a weekly food shop.

Our party of three had coffee, tea and cakes. Coffee and tea were perfect and cakes were delicious. Staff helpful and friendly. Plenty of choice, great place to stay a while.

Have just got back from lunch with my sister here again. Have been here loads of times and the food is always excellent. Today I had the mushrooms on toast and the cherry bakewell cake (I know, sounds wrong) afterwards - both were excellent.

I love this place - the coffee is always perfect and the food is good value... recommend the soup or New York deli sandwich...

Excellent service, delicious food, great ambiance. This was a special event featuring mustada an Italian speciality. Plenty of food, beautifully cooked.

Second visit in a couple of weeks for myself and my father. Very nice sandwich from specials board with my choice of bread. My father enjoyed a cheeseboard and we both had good coffee and finished off with a cake each. Service was quick and efficient and food was delicious and good value.