Lux Cafe in Harrogate

Just popped in for some lunch , luckily we got a table it's a very nice place quiet ,very chilled staff were nice .I ordered the beef brisket sandwich it was very nice and succulent but I've got to say for the price when it turned up it was extremely small ,whilst my my friends were tucking Into a big plate of fish and chips and a nice chicken burger I kinda was left disappointed , only order the beef brisket sandwich if your on a diet

Food was an hour late , cold and missing ingredients. When I asked a waiter about the missing cheese from My Philicheese Steak sandwich he shrugged and said ‘it’s not my fault’ . Our waitress was surley from the start - possibly because the restaurant is so awful she must have been having a rubbish time. We received our drinks straight away and my father in law kept his tea to go with his food . Unfortunately, it was stone cold after the hour’s wait . 3 out of 4 of us ordered the Philicheese steak sandwiches and after waiting an hour for it , the steak was cold and there was no cheese. When we complained we were brought a cold slice of smoked cheese - when I said what about the other 2 people they almost ‘threw’ down a plate of 5 slices of this cheese. We pointed out that it was cold and should be ‘melted’ on the sandwich and also the wrong cheese entirely (I cannot stand smoked cheese and would never order anything with it in). The staff, including the manager were unapologetic and kept making excuses. As, by this time, we were in a rush to get to the cinema, we said we didn’t not have time to listen to their protracted arguments and excuses and we said we would pay for half the bill - which was more than we ate ! Awful awful place ! Don’t bother to go there !!

Disgusting service! Horrible rude staff! You best bring your shopping bag !! otherwise you'll get chased down the street if you carry your shopping out in your arms. 😅 Honestly your all so desperate for money these days!! Won't bother with this crap place again 😅

Called while visiting the area, good staff and a fine mix of customers and also dog friendly to boot.

Efficient service and friendly staff