Lowercase Coffee Shop At The Alphabet Gift Shop in East Staffordshire

Used to be very 'dog friendly' and a relaxing place to have brunch and coffee with a mooch around the wonderful gift shop... Sadly is only, barely, dog tolerant now presume under new ownership 😢..

My friend and I went for afternoon tea . The selection of sandwiches were amazing. And the cakes were stunning. Everything was made so perfectly , the detail incredible and the staff really lovely

Delicious brunch / lunch with family. Good choice for vegetarians. Was able to park outside which was ideal with an older family member who is unable to walk far. Good service too. Slightly pricey but would recommend.

Monday 19 August 24, lunchtime, 4 x coffees and scones. The scones were so dry I'd class them as rubbish. They'd need to update their game, the world has moved on. I've been here several times in the past but this visit was well below par. I noticed a woman removing dishes from tables into the kitchen, she seemed to be dressed for a managerial role rather than a server. Perhaps no one is responsible for overseeing food quality. I won't be back.

I love coming to alphabet cafe for the cute gift shop plus a great place to catch up with friends over lunch! The staff were amazing, although a small mistake with my order they quickly corrected the error. Slightly disappointing to not have an all day breakfast but other than that the menu was good and the specials are a great addition. Definitely will back!

Women's Collective is held at this venue and I couldn't be more happier. The staff are friendly and very accommodating to our needs. There is always a large group of us women who get together to advertise, share and showcase a variety of different services running in Burton. I find each one, inspiring and effective. Food is always great too.

I ordered scrambled egg and smoked salmon. The portions were miniscule. The amount of salmon was laughable. It wasn't cheap either. Also the waitress looked fed up and miserable. Regardless to say, we won't be going back.

Overall a lovely experience. There was confusion with our afternoon tea as we had asked for vegetarian food at the time of booking. Unfortunately our platter was a meat one. This was rectified but meant we had to wait longer than anticipated. The food was lovely though.

Booked champagne breakfast on line for two and then rang to add another person on. This was for my daughter’s birthday which was that day. We arrived, no one came to us, no one knew about the booking, no table set, nothing, something that was a celebration was a complete let down. I have to say the food was great, service was not forthcoming and we had to ask for our orders to be taken, had to ask for our danish pastries, not one member of staff attended our table without us calling them. We book every year for this, it’s fairly local and not too far to walk after parking as I am unable to walk long distances. Such a shame as in the past it’s always been spot on. Obviously communication between admin and staff is poor.

We had a table booked for 6 pm last night for six of us. We turned up and the place was closed. No notice on the door and no notification to tell us that they were closed. They took the booking so what happened? Had to find somewhere else and as it turned out where we went was superb. Don’t bother going to Alphabet or Alphabet Uncorked

Arrived for afternoon tea and immediately greeted with confusion when I explained we had an afternoon tea booked for 1pm. Once the waitress had confirmed with a colleague it was in the diary, the second waitress politely asked us to wait whilst she prepared the table. They then left us waiting for over 25 minutes before taking a drinks order and that was only after being prompted by ourselves to ask when the food would be ready, the waitress didn't offer to take our drinks orders at this stage. Bearing in mind our party was a 91 year old in a wheelchair and a 5 year old. I had phoned and attempted to add another person to the booking, the week prior but had received no confirmation of this voicemail being received and amendment to booking, therefore I confirmed prior to food arriving that the booking was only for 3 people, this was met again with confusion and a slight argumentative nature, when they returned to say that I had amended the booking via voicemail. I explained that I had not had acknowledgement of this change and so it was only for the original 3 people. We received our food approximately 40 minutes into our booking which looked absolutely stunning and tasted delicious but the service up to the point of receiving our food had been quite poor I feel. I suspect our afternoon tea booking had not been prepared for prior to us turning up, as it seemed we had been forgotten about. I would recommend for food alone as there was no fault with this, but the customer service was not a good experience unfortunately.

We came for the first tapas night take over by Chef Oli James. We had an amazing time. The atmosphere was great and the food was absolutely incredible, can’t wait for the next tapas night!

My sister and I visited the alphabet wine bar for a tapas night hosted by chef “Oli James”. The food was absolutely exquisite and the staff were super friendly. The wine bar has a great vibe too. Can’t wait to visit again!

This is the 3rd time here and throughly enjoyed our evening. Nice atmosphere. Friendly staff. Cocktails were fab. Lovely cheese and meat board. Will be returning

Been visiting the Alphabet tea rooms for years. On the plus side they are very Covid friendly and due to this the menu is reduced which is understandable. However, I don’t get why they have to serve their coffee in paper cups when they can serve food on proper plates. The table service was slow and had to keep putting my hand up to get the waitress attention as didn’t want to walk around unnecessarily. Overall not a great experience from a favourite coffee shop. If I want a coffee in a paper cup I’ll go to McDonald’s! On the plus side as I said very Covid friendly, waitress disinfecting tables and menus but maybe taken Covid a pic too far and ruining the overall experience.

I have visited this establishment for the last consecutive 5 weeks in a Saturday morning and it is apparent that it is a very popular venue. It’s left me wanting to return again and again. Superb hot chocolate!!! Toast was always beautiful but to top it off this week I had a take away cake also.. disappointing that I don’t live closer to continue my visits but I will returnStaff are very friendly and nothing is too much trouble

We went into this restaurant yesterday Tuesday 25th February for lunch, the food and the service was ok. The main problem was that they allowed dogs in to the cafe. This particular dog was coughing. The dog was led by the owner to the back of the cafe and back again two or three times.On complaining to the manager who is a dog owner, we were told it is financial reason to allow dogs into the cafe.Young children and babies also were in the cafe.Also there are low tables which the dog we saw could have been able to reach .There is no sign saying dog friendly, or a raring for cleanliness.We will not be returning to this cafe.

Whenever we visit Burton, this is our favourite lunchtime venue. Love the vibe & feel of the place. This time I ordered the egg mayo & cress sandwich with a small side salad and my husband ordered his usual favourite; mushrooms on gluten free toast. Coffee / mushrooms on toast – great and as expected. I was disappointed with the eggs, which were very pale and tasteless – free range would be a better choice. The food is always of good value but with our last couple of visits something is always missing from our order. One occasion missing feta from the Shakshuka and this recent occasion missing cress from the egg mayo sandwich. The staff are quick to rectify the issue. Attention to detail missing on occasion.

This place feels like a world away from anywhere else in Burton. Tasty food, tasty coffee (we also have a cheeky glass of Prosecco), yummy homemade cakes, and friendly service. Would highly recommend - best coffee shop in Burton!

We really liked the look of this place and as it always looks busy thought we would give it a try. We had popped in a couple of times before but been unable to get a table, but on this occasion we were lucky. There was plenty of choice on the menu and we opted for a couple of toasties and a coffee each. You have to go to the till and prepay for your order. The coffees came fairly quickly from the time of ordering but we had to wait over half an hour for our food. And for the price we paid they were very small portions, with a tiny bit of salad on the side. It was just ok, nothing amazing and overall rather disappointing. I guess the reason you can't get a table is because everyone has to wait so long for their food! It's safe to say we will not be returning.

Disappointing visit. Latte & cappuccino were very bitter. Scone had no fruit on the inside - left most of it. Toasted crumpet was fine.

We visited her for a light brunch on a Sunday. We were really impressed by the menu because of the vast vegetarian options. Firstly, it was obvious none of the staff wanted to be there - I understand it’s hard over the Christmas period but smiles are basic manners in my eyes.I ordered the eggs with hollandaise and my partner had smashed avo with eggs. If they were fresh free range eggs they need to get a new supplier! Small, very pale and tasted awful. Plus they were not cooked - very slimey. The hollandaise tasted like a whole lemon had been squeezed in with no seasoning. On a positive note, the coffee was drinkable.

Poached eggs came out hard so sent back. The next ones came out very undercooked. Suggest chef takes course in egg poaching

All front and no trousers.Fancy menu that does'nt deliver.Scones like brick's.Most thing's over priced for what you get.Breakfast over priced.Coffee good.Service ok.

This is a place that I always fancied trying. I’m certainly glad that I took the plunge. The coffee bar is super trendy, with a splendid menu available.

Came for a hot chocolate and cake to get away from the rain, lovely atmosphere, friendly staff. The cakes are amazing and the drinks were delicious too.

My wife and I popped in after a bit of shopping in Burton

Smile waiters, nice interier but we waited for coffee for 20 minut and there weren't many people inside.

I visited the cafe yesterday with my mother and a friend. Me and my mother decided on the fish finger sandwich from the “littleies” menu..

Had great food which was freshly made. Good quick service. Shame that the chips are not homemade. But on the whole, good lunch and would go back there. Recommend it.

Travelled to Burton for my girlfriends birthday as we had planned to go to alton towers, as we love our food we wanted a good breakfast. Planned on trying a different place each morning but loved lower case so much that we had to go both days. The staff were great and the food was fantastic value due to it be so delicious.

Highly recommend the poached egg, with salmon or the maple waffles with bacon. Food was so tasty, and the service was good. Staff were friendly and polite and eventhough it was busy we didnt have to wait at all for the food. Would definitely recommend.

Went for sandwiches and cake this morning for my mum and aunties birthday had a lovely morning excellent food and brilliant service by Katie. Highly recommend.

I went for breakfast with my son and Grandchildren and I decided on the 'Full English' at a cost of around £7.50. I asked for eggs and bacon and toast but not the sausage, mushrooms etc., hoping that I would get extra bacon in lieu. No such luck! Two fried eggs and two rather small rashers of bacon. When we looked at the bill we found I'd been charged over £9 for my meal. When we queried this we were told "Eggs and Bacon" aren't on the menu so we'd been charged for each egg and each rasher individually. The staff didn't have the wit, or possibly the training, to charge £7.50 and simply omit all the other stuff. A case of "computer says No". The last time I paid that much for egg and bacon was at The Savoy, London. Too daft to laugh at.

We have been to the gift shop many times although never to the cafe, therefore was looking forwad to the experience. The decor is comfy,modern,nice and clean ,a perfect spot for lunch .We went there today with my children and friends. When we went up to the counter to order, service was friendly.on delivery 3/5 off the dishes were less than satisfactory. I ordered a jacket potato which was very large,undercooked and had absolutely no crunch to the skin whatsoever. My children had sandwiches one from the child's menu and the other from the main menu .They were very underwhelmed and dare I say I could have made a yummier offering at home . We have had better experiences at Macdonald's and In the end I had to return my meal which they graciously apologised for and asked if I would like an alternative (offered a refund). Unfortunately having lost faith in the menu I resorted to coffee and a cake.

I eat at lowercase very regularly. The team are always professional, friendly and welcoming. The food is excellent and high quality coffee. I would highly recommend. Thank you for making me feel so welcome.

We put in an awkward order, asking for each of the dishes to be modified from the menu (a mix of fussy eaters and medical conditions). This was not a problem for the counter staff, they were happy to accommodate all our requests. Unfortunately a plating error meant one of the party receiving part of someone else's meal. This was swiftly dealt with by the serving staff, with a sincere apology and a very generous response. Mistakes happen, it's how they are dealt with that counts and I cant fault them for their response. I've eaten here loads and have always loved it, I wouldn't hesitate to recommend it to anyone!

Thank you for a wonderful visit to start the day for my daughter on her 18th birthday (25/08/19). All 14 of us were welcomed (we did prebook and pay a deposit) and had a thoroughly enjoyable breakfast. For many guests it was their first time eating here and they were all very impressed and complimentary. Thanks :)

Been here a few times, very nice coffee shop. Serving snacks and home made cakes Lovely unique gift and card shop to browse too Well worth a visit

Fantastic place! Very cosy, great decor, super friendly staff & delicious food! Will definitely be coming again!

Lovely coffee shop with nice food and coffee but need to do something about the speed of service. Waited 20 minutes today for a cup of coffee

Taken here by a friend for a gin and light lunch it was absolutely fabulous and recommend the mushrooms in particular. Attentive friendly staff and some great Stilton scones to take away too.

One of many visits to Lowercase for lunch and have never been disappointed. Café itself is very cosy. The staff are very smiley and friendly. Creamy mushroom’s on toast are a favourite for my husband. I tried the Shakshuka – oh my, so tasty and will definitely recreate at home. Good coffee & herbal teas. Good choice of cakes, GF options available too. Stylish gift shop attached to the café. Thoroughly recommend.

My wife and I checked the opening hours (closes Friday at 5:30pm) and arrived at just before 4pm to have something to eat and found that they only serve food till half past 3.

This is a superb cafe/coffee bar. Situtated close to the town centre in Burton on Trent with a vibrant atmosphere. The food quality is excellent, with the vegetarian option a special treat. Highly recommended

Extensive breakfast menu. Delicious food and drinks and great service. Lovely gift shop with gifts for all occasions.

My husband and I visited Lowercase coffee shop last week. We had lunch here and both dishes we chose were quite nice fairly average but could have been better. My husbands first choice on the menu was discontinued. “We no longer have that dish on the menu” I was told when ordering. If the item is no longer available please delete it so customers are not disappointed and waste time choosing something that’s no longer available! I will give this venue another try again soon. On a positive note the coffee was lovely.

Lovely, cosy, stylish setting. Quick service and the breakfast was delicious!! Creamy mushrooms, waffles and full English are fab. Recommend going early as gets full quickly!

I meet up with my mum every week at Lowercase and we’re never disappointed. Food is always served in a timely manner and the coffee always tastes good. All the staff are very kind and patient, and are always willing for a chat with my very chatty mother.

I’ve driven past this place many times and always thought that it looked interesting so was happy to meet a friend here recently.

We went here for lunch. I had a wrap, my wife had a fish finger sandwich, one daughter had a jacket potato and the other a bowl of soup. With some drinks it came to over £40 which I thought was a bit steep.

I had a fish finger sandwich - which was nice except I only needed half of the bread it arrived in. The salad was OK but I would have liked more of it. The kids loved their milkshakes and the soup was excellent.

I visited today with a friend for afternoon tea and although very busy Katy found us a table and sim served us. Both ladies were very professional and welcoming. Our food was prepared by Aimee! Delicious !!!

Had never tried the Lowercase Coffee Bar for breakfast, so made a point of stopping by on my way into town.

Hi. This has always looked a really nice place to sit for a while, very tastefully decorated and seems very popular. I’ve wanted to pop in for a while and today had the opportunity whilst shopping in Burton.

Just ordered a breakfast delivery from here amazing selection way more than normal restaurants would recommend and will be using again They also serve a lot later than most breakfast places and on a Sunday heaven!

Cafe bar sits alongside the gift shop. Always seems busy with plenty of choice. Friendly staff, nice food and a pleasant atmosphere.

Been here quite a few times for lunch as it always has very tasty food, which is excellent value.

2 of us meet for breakfast as my friend hadn’t been before x Service was abrupt , expensive breakfast but quick service, Dirty plates left & asked for them to be removed Very disappointed and wouldn’t be my first choice

Arrived for late morning coffee with family. Excellent display of scones etc. Coffee very good. Nice attractive gift shop attached. Good range of food.

Called Sunday 2nd December 2018 for a snack at dinner-time. Not being hungry and having called here for a snack before and enjoyed it, we decided to come again. We managed to get a table and luckily arrived before an influx of people wanting tables. You queue up to order what you want from the counter. It's brought to your table when ready. There is quite a wait, as the staff are so busy racing around taking drinks and meals over to tables every single minute. We ordered creamy mushrooms with added (for £1 extra) bacon on sour dough bread, a breakfast wrap, which includes, eggs, sausage and mushrooms. I just had marmalade and toast. All was served by a pleasant young man. There is also a bar there for anyone wanting a alcoholic drink. We did have to wait a while but the meals were nice and hot and not too expensive. They have cakes such as banana loaf, brownies etc., The last time they had a vegan cake which I had and it was very nice, but not this time,...so a little disappointed. They also do take away food, so you can imagine how busy it gets. If you have the time to spare and in no hurry call in here as it's worth a visit.

I visited this coffee shop recently during a short visit to Burton on Trent. I first noticed this place while I was coming back on a bus into Burton, and was curious to see what it was like, and I wasn't disappointed! I had a large bowl of roasted red pepper and sweet potato soup with delicious fresh bread, and was impressed with the customer service as it was before 12pm and asked if it was available, and the staff checked with the kitchen whether it was possible. It came piping hot, and was extremely enjoyable. I followed this with a piece of lime and coconut loaf, which was delicious and light and a large mug of baileys hot chocolate-a treat! Will definitely return.

This is a great coffee shop / cafe....a breath of fresh air for Burton-on-Trent. Staff are all very young and very polite, although they have the appearance of a rabbit in the headlights when things don't run smoothly. Recently I've frequented this cafe on a weekly basis for their cooked breakfast, which is fantastic. However, go early to avoid the queues and the delays that result from the kitchen becoming swamped with orders. I don't want to sound petty, as the service and food is usually very good, but on my last visit there was a delay in excess of 30 minutes for a cooked breakfast at 9:15-9:30am. A courtesy explanation regarding the delay would have put our minds at ease that breakfast was on its way, but both myself and a couple of other diners had to question where our food was and received a limited explanation. When food finally arrived, mine was not up the the usual high standard...look warm and one dubious looking sausage which I left to avoid later embarrassment.

In Burton is not a lot of coffee shops but this one, is the best!

I really enjoy the food here but service wise today was poor. We visited at lunchtime and the tables were all full (which isn’t unusual and to be expected) however there was no logical waiting system for a table. No one acknowledged us waiting by the tills and while we waited another couple just walked past into the main dining area and took the table we were waiting for. We didn’t want to wait in the main dining area to avoid people feeling we were stood over them. We decided to leave due to no acknowledgment. Could there be a better waiting system or at least an acknowledgment of those waiting?

I found the shakshuka tasty and filling but unfortunately my partner's fish finger sandwich was barely edible. Very little fish finger and what there was of it was cold and soggy. I understand they were very busy but we came away disappointed, I'm afraid.

Met a girl friend today for lunch, although busy, service was very good, staff always polite and helpful, nothing seems to be to much trouble. They do a great brunch, I can recommend the scrambled egg with smoked salmon, served on an English muffin with a salad garnish. Never had a bad meal.

I visited the shop a few weeks ago looking for thank you gifts for people that had raised money for my daughter who has special needs. I was struggling with ideas and was served by Sarah who was extremely helpful and took the time to help me decide. She wrapped the gifts beautifully and also wanted to donate herself to my daughter!

Visited The Alphabet gift shop looking for a bag for my daughter after having looked in just about every other shop in Burton. The lady that served us was so friendly and helpful that we found exactly what we wanted. Even better the bag could be personalised so we popped into Lowercase for delicious coffee and a cake whilst we waited. Easily the best place in Burton :-)

Visited a few times for breakfast always a good standard. Not tried many cafes in burton but am sure they wont be many better than this one a bit on the pricey side but to be expected for good quality food.

The Gift shop was so helpful and friendly! They did a last minute personalisation on a rag doll for me that needed doing for a christening present the next day! Only took 15 minutes! Can't recommend them enough

We love supporting independent shops and used to always enjoy visiting her. However after our visit today it has put us off. We arrived at lunchtime and noticed it was very quiet and soon found a table. We looked at the menu to see it had changed and was very limited no jacket potatoes, and lack of vegetarian options.

What a treat! I popped in for coffee and left two hours later after drinking lovely coffee, and eating a fantastic scone and a slab of mocha loaf cake. The shop next door is pretty special too. I'll be back :-)

This is a very popular cafe, and rightly so. Good food and fantastic staff. The problem is that you have to queue up to order. Now this isn’t such a problem (although I personally find it a pain) when the cafe isn’t busy and you want to order your mains and drinks. However, to have to queue up for 15 minutes after you’ve decided to end your very nice lunch with a coffee, just isn’t on.

We absolutely love this place and today even more so. We usually just visit the cafe but today Sarah helped me find the most perfect personalised blanket for my baby nephew, there was so much choice I was stuck with what to go for. Sarah & Fi didn't rush me (it was very close to closing time) and even got the blanket personalised for me there & then!! We will definitely pay more attention to the gift shop in the future. Incredible customer service. Highly recommend.

I have just received the best customer service from Sarah & Fiona at the alphabet gift shop - I needed a last minute personalised wedding gift and they couldn’t have been more helpful. After a lovely lunch in the coffee shop my personalised gift was ready! Fantastic service. I highly recommend this fab little treasure box.

We stopped here for breakfast. The choice is good - not just your ordinary cooked breakfast. The ambience is good as well. Well worth it for a nice breakfast.

Visited Lowercase on a Bank Holiday Monday when many other similar establishments would likely have been closed. All The time I was there, there was a steady flow of customers coming and going to sample this lovely cafe with its friendly welcome and lovely cake. Well worth a look if in Burton on Trent town centre!

Eaten here a few times and never had any issues with the service or food.

We go to this cafe quite a lot. It's got a nice atmosphere and there is something on the menu for everyone.

Must be the best full English in Burton. This rustic cafe is nicely placed near to good parking. It has a pleasing interior, a varied menu at very sensible prices and the coffee is particularly good.

Today was my first visit to the Lowercase Cafe - I will definitely be returning!

Had breakfast here twice recently, both times acceptable, but not great. Food good quality, but plates cold, eggs a bit snotty, coffee not hot, and it’s a shame the mushrooms for the full English are plain/boiled. Needs more attention to the small things that make a difference between mediocre and good/excellent.

Atmosphere was lovely as was the staff and food. Little on the pricey side but definitely worth the money

My partner and I visited on 26/4/18. We’d had good experiences here before and decided to try the breakfast options.

Great place, a change from the usual chains. Good coffee and amazing cakes. Service had gone down hill slightly after the refurb but all seems back on track now. Very busy when we visited this weekend so we aren’t the only ones who think it is fab!

I have eaten here on a number of occasions and think it gets better every time. The menu is ever evolving with beautiful food available at really decent prices. It is always busy and that is testament to the gorgeously decked out restaurant and lovely gift shop. I will continue to visit here to meet friends and hope to try out the gin terrace when the weather gets better.

Fantastic Breakfast.so much choice to choose from.enjoy every visit by my daughter and myself.also love the gift shop always somthing in there to buy.

Went here for lunch yesterday with my wife at about half past twelve.

Lowercase has the look and feel of an upmarket place without being over priced. It's one of the few places in Burton where I can get a decent coffee with soya milk and loads of vegetarian choices beyond cheese. Everything was super clean without being clinical, the staff are friendly and clearly work very hard. Nice toilets are a deal breaker for me and I was impressed! Only had a coffee this time but I'll be back for lunch soon.

During my initial visit many months back I was pleasantly surprised with a fresh looking place to eat. The lunch dishes were nice and the cakes were excellent. Drinks are drinks and offer nothing unusual. I have since been back a few more times which...

I came in for a quick cup of tea after a day of shopping, was generally disappointed by the whole experience. From the start the young girl who served me seemed like she would rather be anywhere else, and obviously wasn't paying attention as my tea was not decaf, I ordered it for a reason as caffeine does not agree with me but due to the reaction I had an hour or so later it was obvious my order, the only cup of tea I had that day, was wrong. To add to matters, the floor around my table was covered in crumbs, and the open to the air sugar bowl was sticky as if something had been spilled in it. I would advice storing sugar in a closed container for hygiene sake.

Enjoyed a mid-morning coffee in pleasant surroundings. Staff friendly and efficient. Coffee was hot and not just lukewarm, as in some places. Milk was provided separately meaning that the amount added was to individual taste.

Popped out from work for a lunch time treat with my friend. Nicely decorated and friendly staff. Ordered the fish finger sandwich, very disappointed with the quality, over priced at £7.95. Poor quality fish fingers which were lukewarm and NO tartar sauce available!!!! Drinks also over priced. Cobweb and dead spider on the wall by where I was sitting. Advantage bread and small side salad were fresh.

Amazing food incredible service great environment. This is the best place to have breakfast bar none in my opinion. The menu is creative and the food tastes great. The drinks are great too with creative options on smoothies chocolates and even gin

For the last few years we have visited the Lowercase Coffee Bar, especially on Saturday morning. We normally have a breakfast, which is really nice; however, since the coffee bar has been extended we have, on more than one occasion, had to wait for food, even if this was just a sandwich. On the last visit we were told we would have to wait for 40 minutes, even though the coffee bar did not look overly busy. Consequently we decided to go to another coffee bar where we got similar food within 10 minutes. Can I say we love the Lowercase Coffee Bar and we will still go for the atmosphere and a coffee; however, we will only go for food during the week when it appears that the kitchen is more able to cope with the orders.

Visited just for a coffee. Lovely inside had a coffee, pot of tea and cake. Friendly staff and a lovely drink. The good looks fab, will return

I have now visited this “what- was” an excellent cafe 5/6 times since it’s refurbishment- hoping the drop in quality of food and service would be nothing more than a “blip” as everyone adjusted to its new size and issues that it might generate.

This is the second time I have visited these premises this week. I met a friend for coffee as she had arrived before me and ordered a latte she told me it was awful and because I was going to order asked if I would take it back no apologies for the fact the coffee was most unpalatable!.Today I took another person and she ordered poached eggs on a muffin when they arrived the muffins were completely black!. I took them back to the counter and said this is burnt, When they brought them back they had not done fresh eggs but they were reheated I was told and looked like "cement". I asked the rather rude waitress to do fresh ones and she said sarcastically "they will be a long time". When she returned she put the plate on the table and I advised her that burnt food was carcinogenic and that it should not be served she proceeded to talk over me until I had to raise my voice to be heard.

I went with my 91 year old mother. We sat near the counter on a crowded Saturday so possible our fault as the noise of coffee machines made conversation difficult. The staff could not have been nicer but we waited 40 minutes for a delicious bowl of Sweet Potato Soup which was clearly fresh and homemade . Mine had a large piece of potato in which put me off a little but the couple at the next table ordered food after us and were served first. I asked a very sweet waitress about this and she said it was because they had ordered a toasty which left me puzzled. Coffee was very good and cakes looked delicious but the wait spoilt the whole experience.