Love Coffee in Cheshire West and Chester

Probably the worst coffee shop I’ve ever been in, unfriendly, disinterested staff, dirty, couldn’t wait to get out (oh and terrible coffee). Not much love going on!

The 3 staff spent more time talking to each other about what they had been up to rather than helpfully dealing with customers. A huge queue quickly built up and yet they were totally and utterly oblivious to the fact that they had caused it. Surely serving coffee in a coffee shop is not too much to ask? 1/5

There was only 2 people serving and this reflected in the service and cleanliness of the place. The coffee did not taste that great and it was over priced for what we had. I don't really like the big chains but you get better service. A shame as it could be so much better.

Had lunch here last week. Baguettes coffee and shared 1 Apple & Raspberry Muffin. I have to say while the coffee & Baguettes were great the Muffin was the best muffin I have ever tasted. I commented to a member of staff how nice it was and she said they bake them fresh every day. All credit due will definatly be back.

I simply asked the member of staff who was about to make me a coffee to wash their hands before they made it because I just saw them change the bin and they were about to handle the cup I was just about to drink out of. They said yes, washed their hands then when I went to sit down they thought it would be funny to insult me to my husband. They said does your mum want milk?! I shouted over I am clearly not his mum I am his wife a year younger than my husabd thank you - bearing in mind I am white and my husband is black, so even more offensive! They just said sorry they can't hear me because of the plastic screens by the counter. They did not apologise just said sorry I can't hear you, they laughed and said I didn't realise I was sitting there!

Popped in here for the first time whilst shopping in Cheshire Oaks, we should have heard alarm bells ring as it was pretty much empty at 1.30pm. Coffee was nice but luke warm, cakes were stale & hard yet the prices didn’t reflect this. Decor was lovely, staff were friendly but tables were grubby & the glasses smelt which makes you feel a bit uneasy during a time when everywhere is meant to be super clean. A disappointing coffee stop off unfortunately.

Walked in and you would have no idea that we were fighting a virus. Dirty tables everywhere with trays stacked up with dirty plates and cups on pretty much every table! The staff were working hard to produce orders but there was no one clearing and cleaning. Shouldn’t be open if not enough staff to keep people safe!

The coffee is good here, but you pay the higher price. we always get a good caffeine fix here before hitting the shops for a few hours. it is a small shop, so getting a table can be hard. The staff aren't great, the service is slow and they do get it wrong on occasions. but it tastes the best out of all the coffee shops on the retails park The sandwiches are tasty, but extortionate!! leave the cakes, dry and hard. tried them three times now and never good.

We popped in for a coffee after walking around Cheshire Oaks retail village to have a rest. It was towards the tail end of the day, so not very busy. We waited at the counter to order and we were simply ignored. The two women working there were just talking to each other. They could clearly see us standing there, yet they carried on chatting to each other, wiping down the sides etc.. I then had to ask after several minutes are you serving? The one woman said rudely yes but I need to clean the coffee machine first, no apology, just an expectation to basically keep standing there like lemons until they finished doing whatever they were doing- they seem to forget that they are suppose to serve their customers. So we walked out and spent our money somewhere else. We won't be going back.

Popped in for a quick drink before done some shopping. Ordered I frappe with cream and the girl that served us didn’t know what she was doing, put the straw on the counter (which was dirty). When she finished making the drink she picked the straw up and put it in the drink and gave me the drink. There was no whipped cream on it so I was saying politely can I have whipped cream on it please and she was to busy talking and wasn’t listening so I had to shout. She then took the straw out put it back on the dirty counter put whipped cream on it, then placed the original straw back in the drink while touching the top of the straw. Her attitude also stunk. I will definitely not be visiting here again as it was such a poor experience.

No issues, straight forward, nowt sparkling but hey its only coffee. Service quick and very helpful. Well set out, well with covid still knocking about.

My experience with love coffee was disastrous the customer service was incomprehensible. The staff have no training on how to communicate to customers the wait for your order is 20 minutes for your coffee to arrive it is stone cold.the staff need training on all aspects for the price you charge I will never have coffee here again. Marks out of 5 is zero

Terrible Cappuccino. Half the cup was froth & the rest tasteless. Asked the girl to put some more coffee in & she said she can’t only more milk. Know wonder this place is empty when everywhere else they are curing up to get in on a busy Sunday. Won’t be coming here again.

Went a couple of times over the course of a week in Chester, first time was brilliant, absolutely lovely lady who served us; seemed to be an older lady unfortunately I didn't know her name but she was great. However, upon returning there was somebody called 'Gertz' who was great and another young girl who was not to say the least. Shouting and swearing around the shop when customers were present, she also invited a young boy (intoxicated), high or just a general creep) in who she continued to mess about and flirt with instead of doing her job. She was throwing about a hoover cord while customers were stood next to it. All in all a lovely place, this particular girl just needs reevaluating and the experience would be a lot more pleasant.

Didn't want to go to pub or restaurant so tried here which was lovely and reasonably priced. Had nice coffee and baguette. They did lovely cakes, went back to take some hone but was a really long queue so didn't get to try them.

Considering the mixed reviews, I can only say we had a nice lunch here, two very large cuppas and I had a panini (hot and tasty) hubby had ham salad baguette which looked very fresh and he really enjoyed it (and he can be quite fussy)prices average, cost total of £13, service quick (although it was midweek and not busy) staff friendly.

After a longish drive to get here,a quick pre shopping coffee. Briefly,the place is dirty,minging in fact and needs a thorough clean.Call me Mr Picky,but having food sat,uncovered, so near to the single,disgustingly dirty toilet,doesn't seem right if I'm honest.

Hideous ceiling heaters blowing cold air on a cold day; how I hate stting in a cafe wearing my coat.Usual queue for coffee and pour your own milk from a flask etc etc. Coffee nothing to write home about.Cheshire Oaks has poor offerings in this area.

A very plain and boring coffee shop, the decor is bland with minimum effort gone in to the look and feel of the place. Walls are scuffed and marked and looked drab also no atmosphere at allCoffee is ok but nothing special as same with baguetteFront and back counter are messy Staff seemed uninterested Not a great place to go with all the options in CO

me and friend visited here Saturday 8/12/19, I honestly wish we didn’t; the staff were so RUDE and quite frankly couldn’t give a crap about ‘customer service’ while I was ordering food for my friend and ordering myself a latte the girl who served me was having a full on blown conversation with the other staff, which meant I had to stop my order, firstly they ran out of the sandwich my friend wanted which we weren’t bothered about it, but didn’t even apologise at all, as I was just about to pay they said they checked what other sandwiches which were available, which we took. and charged me extra which meant I paid for 1x latte a sandwich at water nearly £12.00! Pretty much everyone who was on shift were around the age of 14/18 years old, they just kept moaning in front of me. Swinging around their lanyard. I got my coffee which half of it was already on the tray, and didn’t offer to help me carry it over to the table. It was really quite ( for a busy Saturday in Cheshire oaks) and there was only 3/4 tables taken loads of cleaning needed to be done but the staff were messing about. It’s a real shame because the shop has so much potential just needs new staff.

My experience seems at odds with other reviews. Staff very friendly and the place was clean. Coffee was good and the blueberry muffin tasty. The teaspoons could have been a little cleaner but that may be the residue from being left to dry. Pleasant experience.

Well, it looked good...... the decor is tasteful, pricing fair. Coffee good flavour, tea nice and robust.But, there has to be a but..... the place isn’t busy, perhaps 15% occupancy? Three members of staff doing bugger all, manageress stood gossiping Place is filthy. Hardly a table clean. Don’t get me wrong, all trays and crockery collected, but tables not clean. Those that are (just seen a young lad cleaning tables) pushing all the crumbs on the floor. Not swept up. There’s more crumbs on the floor than on plates. The staff are keen to clear tables, but not clean them. Seats are stained, also covered in crumbs so if you haven’t got half a cake plastered to the bottom of your shoes, you have one stick to your arse!

There are many reviews staring the same thing but the hygiene really is bad. We ordered hot sausage rolls which were put directly into their oven with no plate. They were also incredibly salty with a strange taste. Even though it was a quiet Friday the tables were mostly full of used cups and plates. We had to clean our own tabletableless sitting down. The floor and tables were stained with food and drinks. We didn't use the toilets and judging by other comments are glad we did not. I had stomach cramps and felt ill for the rest of the day. Terrible place. The management should get a grip.

If I had read the reviews I might not have bothered. But my experience was much better than the reviews would suggest. I had a great coffee and a very large caramel slice for £5. The staff were efficient and friendly, not at all like a lot of the reviews. Also the cafe was spotlessly clean, unlike a lot of the large chains. A pleasant experience and I will visit again next time I am at Cheshire Oaks.

2 coffees, 1 panini and 1 cookie. Nothing to complain about, quick service and looked generally clean. Panini was nice too

travelled up from the midlands to go shopping - popped in for coffee,tea and a bite to eat. we had coffee and tea which were fine, BLT baguette which lacked any filling and 2 muffins that were tasteless, dry and fell apart when taken out of wrapper. tables weren't cleared either. wont be going again - I have eaten in better places in Cheshire Oaks.

First and last visit to this coffee shop. One member of staff on the till working hard taking orders. Three other members of staff stood around gossiping (“he said, the. she said” type of stuff. When they finally listened to the young man serving they were surly towards him and me. They then returned to gossiping. Ingredients missing from the avocado wrap. The tables were all full of dirty plates and trays. Awful. Oh and the meagre “large” espresso was just a standard servings

I’ve been here a few times before and always rated it as a good place for a pit stop but not today unfortunately. There where plenty of staff but none who seemed to know what the where doing. It was relatively empty for a Saturday but most of the tables where dirty and hadn’t been cleaned, longer wait then should be to get drinks and not very accommodating Such a shame but doubt will go again

Nice coffee shop. Good sandwiches and selection of drinks. However the organisation of service at the till is really poor, no system, and it took absolutely ages and the sizeable cafe was fairly quiet at the time. Would not recommend if your in a hurry or it’s busy (I dread to think how long service would take then). Has so much potential, if they could sort out the service system at the till.

Dirty grubby tables. Clean your own style of management. Absolute disgrace. Not even busy so no excuse for the shocking state of the place

With the word coffee in the name you’d think they at least get a simple Flat White right - but the you’d be wrong!The staff seem bewildered and a lack of management support did not help with the girl behind the till serving with an open cut on her hand.I should have walked the extra three yards to Carluccios

Pit stop for a coffee - very nice and ok price. Cake selection not bad but not the best muffins i've had. Staff tho were very friendly and helpful - good service. Ambience ok - missing something to liven it up.

Wish I could have given no stars!Love coffee....... not the stuff they served me! Tasted like old used grounds, no Flavour and a nasty bitter after taste.Seats were stained, floor was filthy and service was incredibly slow even though it was a quite Saturday afternoon with only around 15-20 customers.Tables left uncleared and in the 30mins I was there not one of them was cleaned although there were plenty of staff milling round.My advice is save yourself a couple of quid and head to pret or even mc Donald’s if you want a coffee that doesn’t taste like dirty dish water!

Just after 10 on a Monday morning with only six other people and 4 staff you would think they would cope. Well how wrong I was - the staff were just not interested.The member of staff who was making the coffee was more interested in stocking the coffee than the three orders waiting to be made. Another member of staff only interested in stocking the cake display and even then she had the wrong cakes against the card describing them, again not really interested. A number of people had to chase up the hot food orders, which had just been left to one side.I have to be fair the young girl on the till and the only one trying to offer any customer service was good, a pity her colleagues can’t follow and support her.A number of people did walk out of the shop because of the poor service.The pity is the coffee was ok and the cakes lovely. It was clean in the eating area but the toilets clearly needed some attention, which you wouldn’t expect just after opening.Overall a disappointing experience hence I wonder if it can survive when offering such a poor service.

Called in for a refresher. Had an Americano and a 'winged custard something' muffin. All very pleasant. Coffee was hot and cake was nice. Not much in the way of lunch but for a elevenses or a 'wet' great.

Myself & my hubbie visited here on Saturday, on entering the premises everywhere was clean & tidy. Very friendly helpful staff, clean toilets etc.On collecting our coffees we had an accident, my hubbies Latte cup slid straight off the tray. One of the women came straight over to clean up the mess whilst another did him another drink, they wouldn't let us pay for it either.This coffee shop comes highly recommended & so do the staff

Stopped for brunch so not late in the day but floors and tables all dirty toilet disgusting. Service rubbish. Won’t be coming back!!!!!

Called in for a quick Coffee. There seemed to be only one member of staff on. Tables need clearing and cleaning Toilet out of order still. Area behind counter dirty. Not member of staff's fault

Customers to use staff toilet die to the public one being out of order OMG seeing is believing. I just hope cleanliness is better I. Other areas, I won't be visiting again.

While shopping popped in for a coffee. Nice surprise as really good nice atmosphere. Place was packed always a good sign.

Choice of baggettes and muffins coffee and cold drinks.It was busy, long queue, lots of dirty tables. Toilet out of order so had to use staff toilet, not very clean. Okay for a quick stop but nothing special.

Nice coffee and biscuits in a good location. Tables are very slow to be cleaned though. Toilets were disgusting. Smelly with one wet toilet roll.

Decor looked great so went for muffins and coffee. Muffins were dry and dough-y. Coffee was watery and tasted like it was out of an express machine at a petrol station. Only good thing was the decor however sofas were shockingly stained with coffee spills!

Comfort stop here during a day out shopping. Good choice of baguettes, paninis and cakes and service was good considering it was busy. We had Chicken, Bacon and Mozzarella melt, BBQ Chicken melt and Turkey and Cranberry baguette plus Sticky Toffee Muffin. All were delicious. A good place to stop off for a quick bite.

Visited mid shop for a quick pit stop. Good coffee. But tables dirty. Toilet, well. Tap leaking and about to come away from sink. But it was nice coffee!

Dropped in for a coffee an hour before closing, we had miserable staff putting chairs on half of the tables as if they were closing there and then. We had to have our drinks in takeout cups, because they said “we’re closing soon” when I pointed out they weren’t due to close for an hour, it fell on deaf ears. The tables and seats were mostly dirty or stained. Seriously, whoever owns this place, or the franchisees, should get a grip and sort it out. Great location with great potential, being ruined by dreadful management and service.

Waited here for my wife who was spending my money. Coffee OK and service a bit slow considering there was only one person infant of me. Not bad but not good either.

I called in for a bite to eat and a coffee last Thursday. Service was quick and friendly.I ordered a tuna melt sandwich and a salted caramel latte. They were both nice although I thought the sandwich was over priced.Would make a return visit

Located at a prime spot within Cheshire Oaks shopping complex this is an ideal place to refuel. We visited for a light lunch of baguettes and coffee. The baguettes were fresh and crusty with good fillings and the coffee was very good. However, during the time that we were there (about 45 minutes) tables were not cleared and very few outside seats could be used as they were wet from rain earlier in the day (it would have taken less that 5 minutes to wipe the seats dry - customers should not be expected to do this before using the seats). The staff should have been more aware and fixed these issues.Overall, OK but could have been so much better.

We always go to Love Coffee when we visit Cheshire Oaks because we find what they serve is just enough for us and the coffee is really good

rocked up at approx 1pm for some lunch on a day out. my fav baguette was sild out BUT the guys behind the counter offered to make it fresh! hubby had a toasted baguette and that was good too. im in a wheel chair and nothing was too much effort even in 30+ degree heat. would defo eat there again. great service guys. thanks

Absolutely awful experience. I ordered 2 ‘homemade’ lemonades for my children, a pineapple lemonade for myself and a latte for my partner. Just short of £12! The lemonade was nothing more than lemon juice and WARM water. It tasted horrible. The coffee was so weak you couldn’t actually taste the coffee. Had to go back and order bottled drinks for my children. Noticed they were taking ice out of a machine so I asked for some for my lemonade. Was told they had none! I’d actually seen them get some from the machine! Slow service, rude staff and over priced. Never again!

Nice comfortable area good coffee ☕️ and good service even has outdoor seating as well. Prices where ok to.

I’ve visited this afternoon. The service seemed disorganised from the start. I went with my two children. Once we received our order. Which was average. Nothing special. I sat there and watched how the place was being run. What looked to be the manager (a lad of around 20 years of age) was just sat at a table doing some paperwork which surely could have waited. He didn’t look overly busy. The staff at times look stretched and it would have made sense for him to help out but instead he just sat there and didn’t do a lot. There were moments where there was no queue. During these moments the staff should have been cleaning the cafe in my opinion. Everything about the place seemed dirty. The floor, tables, chairs. It’s seemed everything needed a clean. The manager in my opinion should be leading by example. The staff were following his lead of essentially being lazy. I feel guilt writing this to be honest because it feels like I’m being a snitch but if this was my cafe I would be really annoyed how it’s being run. The place is probably making money because quite a lot of people were going in but I wonder if they’ll ever return. After we left I noticed I must have sat in something and now have a sticky mark on the back of my trousers. This establishment will not still be running in 12 months unless changes are made.

Coffee was ok, but tables, chairs and trays were really badly in need of a clean. Having looked at other reviews just now I can see I am not alone in thinking this. Perhaps the owners shouldvtry reading their customer feedback.

Stopped by about 4pm Saturday. Appreciate it may have been a busy day but the place was pretty quiet yet the tables were not cleaned, rubbish all over the floor, other food debris and rubbish all over tables and floor, the chairs covered in stains. Toilets were disgusting and had not been checked all day id imagine. First visit....

Visited here again , seen last time when I was here that the toilets were dirty - This time we were her at around 9.30am - so basically one of the 1st customers of the day - Hair and urine on the toilet seat ,disgusting all around the toilet , sinks were dirty. Will never visit here again. Also seen the cafe was not that clean either - as crumbs were on the tables and seats at that time in the morning. Need to sharpen their cleaning skills.

Stopped of for a brew and cake mid shopping had a cappuccino nothing special, also had cake, grandaughter had a coke and a cake, ok for a quick stop.

Slow service, lots of tables needed cleaning, our table was full of crumbs I asked for it to be wiped, the male assistant just grabbed a dish cloth and wiped it, no cleaning spray was used. Also the staff weren't friendly or welcoming. Will not return.

Place was a little short staffed when we called in mid-morning for a refreshment stop from shopping in the retail outlets.Just one man coping with serving and making the coffee.Nothing amiss with the coffee or the pot of tea other than the overlage cup provided to drink the tea from. A little off putting to say the least,

After shopping for an hour or so it was a great place to stop and have a coffee. The muffins are delicious! Quick snacks available, people are in and out quickly so you are almost guaranteed a seat when you visit. Staff are nice, overall a good experience.

I really wish I’d said something instead of being all polite and not wanting to make a fuss. I should have realised that any coffee shop with two tables in use during the sales after Christmas can’t be good. This is a large coffee shop with plenty of seating and a pleasant look to it. Ordered a flat white and a latte. Staff were not overly attentive but friendly enough. At £5.30 for the two it is comparable to the more well known chains. There the comparisons end, the coffee was awful. Tasteless and the latte looked grey which was interesting! We walked out and left them, something I’ve never done before. Even the latte I had at a very old fashioned tea shop which was instant with warmed up in the microwave milk was nicer than this. They claim to ‘Love Koffee’. I’d dread to think what they’d do to something they didn’t love...I really hate being so negative so on the plus side you’ll never have to queue....

Called in for a coffee and sandwich on Boxing Day, placed our order at the counter and the baguettes we ordered, lamb and mint sauce & prawns Marie rose, were smothered in cucumber. At least 10 5mm thick slices on each 12” baguette, far too much . The coffee was average, nothing outstanding. The tables were wobbly marble tops so that every time you touched anything you risked spilling your drink. At £17.00 for two drinks and two sandwiches it is not that good value but you are held to ransom as most cafes on the site have similar priced menus.

Nice little place. Eager assistants. Wide choice of drinks. I recommend the dairy cream sponge. It's delicious. The hazelnut latte was lots of froth. All in all not too bad.

Anyone who was at Cheshire Oaks Outlet Village last weekend knows how busy it was. Four of us popped into Love Coffee. Though buzzing with busyness, we waited less than 5 minutes to get our two teas, a coffee and one hot chocolate. The staff were attentive and no mistakes were made though they were rushed off their feet. We managed to find a table and it had been cleaned. One of us went to the toilet and understandably it was a mess. We told a member of staff and they immediately cleaned it. It was a pleasant experience all round.

Love Koffee is in a prime location in Cheshire Oaks. It has great potential but the staff are in desperate need of training on basic hospitality service standards. Service was very slow, not a smile in sight, no upselling at the till and an unorganised 'tray system' that required three staff members to figure out at one point. Coffee was mediocre and the panini wasn't toasted. Yeah....

Stopped by for a coffee,decided not to eat when we saw how dirty the tables were,coffee was average ,not sure I'd come back

dirty all round .over priced for the service and coffee you get. no clean tables to sit at. cooffee tasted cheap and made with no love ..

Thought we'd try here for a change.Ordered two Chai Lattes, which were nice, but very small in size.Muffin was stale. Drinks and muffin quite expensive for what they were.Plenty of baguettes at the counter.Cleanliness obviously not a priority here, tables dirty, no one clearing used dishes or wiping down, despite it not being overly busy.One member of staff who was serving food and drinks had long hair, which he continually flicked back, and ran his hands through whilst serving food/drink to customers. Glad he didn't serve me, would not have liked his hair in my drink. Won't be rushing back any time soon.

dropped in for a snack whilst shopping, food was fresh & coffee was really good. Prices were acceptable. We sat outside but inside was roomy & there was a toilet.

Was not packed out like the main chains, but their coffee just as good. Just one toilet available meant queues all the time, although we were here for coffee, I was impressed by the very large range of filled baguettes - more than a normal coffee shop - and were around £4 each

Went on a heavy shopping day and found this place near Nike store.Nice place for coffee and pleasant staff Cherry Muffins superb

Worst flat white I've ever had. Burnt milk. Do they even train their baristas? General cleanliness is poor. Plastic spoons too!

Miserable staff serving and then dropped the plastic cup, lid and straw for my milkshake into the sink! He then took them out and proceeded to use them!! I asked him to change them as they'd gone in the sink and he said that they hadn't!! I said I'd watched them go in and him take them out! It was a real effort for him to put them into the bin and get new ones!! Won't be returning, as I dread to think what they do if customers don't spot things! Disgraceful hygiene.

Visited today due to the name of the shop, how wrong could we be?Ordered a Mocha, a cappuccino and a tea the two coffees had to rate as the worst coffee we have ever experienced. Could not be bothered to queue up to complain and walked out in disgust leaving our drinks, could not get rid of the bitter taste of the coffee from our mouths.

Great coffee reasonably priced,fast service and comfy chairs makes this s great place to sit and have a coffee after being made to trudge around the dhops

Just visited Cheshire Oaks for a bit of retail therapy and wanted a coffee and cake before we headed home. As this was closest to where we parked we went in. Inside was dirty and with only 2 staff on took ages to be served. We decided to sit outside. There wasn't one clean table we had to clear one ourselves and food, cups, tissues were piled up. The coffee was atrocious I couldn't drink mine, the cake wasn't too bad. The 2 ladies working seemed in no rush, there were no trays so people had to make several journeys the area behind the till was dirty, untidy and just didn't seem clean in fact this was the case inside and outside. Will definitely not be visiting Love Koffee again, the name is a total contradiction they don't appear to love coffee or the environment they serve it in. Very disappointing indeed.

Don't bother, poor service due to hardly any staff, awful coffee, sat at the outside area and every table had used cups plates and trays on them, also the tables were dirty. Disgusted will never go there again

Came here for a quick bite to eat, baguettes are nice although the lamb was fatty Sat outside but saw no staff. Very slow service, just crazy when all you want is a drink

Dirty tables, disinterested staff, badly heated toasted sandwiches thrown onto a plate, and poor standard of coffee all added to a horrible visit to this cafe. The absence of serviettes led to the comment of "we haven't got any" from one staff member when we inquired and ice for the bottled drinks was reluctantly given in a paper cup. A very bad cafe for the Cheshire Oaks standard.

Popped in for a hot drink and a snack before returning to retail therapy. Now we know why this cafe was so empty. I can't remember having a worse flat white coffee - not only did it fail all the flavour tests but the mug was overfilled and the liquid ran down the mug into the saucer. The server apologised but did not offer to provide another one! My wife visited the toilet (the only one available) but regretted it - a strong smell of urine and it was dirty, there was thick dust everywhere! I declined the experience.

.... and you might pick up some ways of improving! 3 very miserable staff mooching about without any sense of urgency - queues allowed to develop without any apparent care - and comments such as "I hope this sausage roll doesn't go past it's sell by date before my coffee is ready" failing to get any response.Coffee once served was very average - good job there's lots of other Coffee shops here - just a shame that Love Koffee doesn't concern themselves with competition!

Came in to be greeted by all but one dirty table! So we sat down ordered to look over to the counter to watch the lady behind the counter take her shoe off scratch her foot with her bare hand put the shoe back on an continue making coffees for the poor customers! Safe to say I won't be returning!

Went today for a quick drink whilst shopping, I had a Cappuccino which was very poor, the Barista was obviously lacking in the required skills need to make one, There is a real art in foaming the milk which should look like meringue this looked like a white aero bar ! she was very good though at talking to her colleague whilst serving you !All in all a very poor experience !

I'll list both the good and bad points...BAD- 'Panini' was actually a baguette and not toasted when served. Was very cold in the middle (dangerous as it was chicken) and hot on the outside.- The chicken & bacon filling was very sweet in a synthetic way. I couldn't eat it.- We were over charged (by an extra latte)- Staff were very aggressive and even more so when politely challenged about the over charge.- Coffee was flavourless, weak but expensive.GOOD - The door out!There were 2 of us, charged for 3 lattes. The server told the Barista to make us 2 but when we challenged about the over charge were told 'I thought you asked for 3'!!!Till screen on thr customer side is broken too, interesting!

We just had drinks. The cafe had a good range of sandwiches available. It wasn't very busy so we were able to sit and relax for a while after doing our shopping. The chairs were comfortable but a bit grubby - mainly because previous occupants had left lots of crumbs. We had to brush them down before we could sit in them. There was no sign of any staff cleaning/wiping tables. The toilet was clean though.

First visit so unsure what to expect. We each had a toastie, a latte and a cookie. They were all delicious. The staff couldn't have been better really kind and considerate. Will certainly be back.

we popped into this place for a coffee & a bite to eat ....After waiting for almost 7 minutes to be served as the waittress /server was to busy chatting to her friend to serve us. Eventually she took our order only to try & OVER CHARGE US!! we then very nearly walked out.. I wish we had ..The coffee was weak tasteless .The place was virtually empty i can see why WE WONT BE BACK THERE THATS FOR SURE

had a couple teas and coffess along with muffins, the usual coffee house...muffins seemed expensive for what they were but were nice....they need a bigger counter to sugar and milk your drinks though, they are trying to be like starbucks with the milks on the counter but just no room at all.....would go back.

Nice coffee, very friendly staff (especially the girl on the till), funky interior and all in all a very pleasant experience, certainly a good alternative to Costa!

Called in again with the family during a shopping trip. Great coffee and a large choice of hot and cold sandwiches and other snacks, as always. Staff are polite and attentive too.

Pretty much what you'd expect from a cafe here. Reasonable cafe food, prices and service but nothing to shout about. All very ordinary though, I guess to be honest, that's all one can expect from this sort of establishment in a busy shopping centre.

Stopped here on the weekend as we only wanted a morning tea break! The cafe it self looked clean! The muffins just came out of the oven as we were there very early after the cafe opened and we had to try one of the muffins as the smell was delicious. They were lovely! Went to the toilet - only one witch looked a disabled one , but once you look around the toilet its fair to say its not the cleanest at all!! The toilet brush is due for a new one since a long time I would say! The least the staff could do is to clean one toilet in the cafe, especially as it was early morning so it was quite obvious that they hadn't clean them the night before

Called in the other day with my daughter after a busy afternoon shopping. Starbucks and Costa packed so we decided to try this coffee shop. First impressions were very good, huge range of sandwiches and cakes on offer. Service was quick. Good Value.Only one toilet available which looks like a disabled one. It was filthy. The grime had been there a considerable amount of time so it wasn't that staff had not had time. No excuse.

I usually go in costa coffee but walked past this shop and thought i would give it a try.not disappointed..runs rings around other more well known coffee shops.quick service by pleasant staff.food was lovely and so was the coffee.good prices.definately go again

This was really only a flying visit. Place was quite crowded as the retail park was absolutely heaving with people. Only really had time for a quick coffee and it was very nice. Staff were rushed off their feet but still pleasant. Only drawback was that we had to sit outside in the cold as there was nowhere inside to sit at all. However, this was December and I think Christmas might have had something to do with the large number of people around.

Does what it says on the tin. Good coffee, good size and at a reasonable price £2.85. Also got a toffee muffin which was bigger than a fist. Little problem with the toilets not being filled, but it was busy.

Lovely food, had great selection of different sandwiches, service was good and quick, staff helpful and pleasant. Shame the toilets were disgusting. Needed a good daily clean.

Visited this coffee shop whilst shopping in Cheshire Oaks, can honestly say this place needs a thorough clean... dirty toilet and the seats were dirty and stained. Will not go again.

Had a spot of lunch in here. Very clean and staff on hand to clear tables away fairly quickly. Both baguettes were reasonably priced, had plenty of filling and lots of salad. Didn't try the coffee but their smoothies were very good and refreshing. Would definitely use this place again.