Lockkeeper in Bassetlaw

Booked a table for 13 people for the old folkes 50th wedding anniversary. The service was excellent, especially from a lady called Emily, she went above and beyond, she was patent with separate members of the family going up and ordering, she ensured we got our food around the same time, made sure we all had drinks and even boxed up left overs if we wanted to take it home. Food was great, yorshire puddings were enormous, compliments to the chefs. Would defo recommend this place. Good play area for little kids, big play area for the older ones.

First visit/stay at the Lockkeeper Worksop. The whole check-in experience was as good as could be, undertaken by Sam, a delightful young lady who was thoroughly knowledgeable making the whole process seemless and uncomplicated. Exactly what you need after a hard days work. Thank you very much Sam!

Really enjoyed the meal at Lockeeper, staff were friendly and welcoming, the atmosphere was generally laid back and no one being loud etc

Visited last week, duty manager Emma and team were very accommodating. Staff very polite and professional. Definitely recommend

To add to the bad reviews, stopped in for our tea after going to hospital. We ordered an ultimate burger with a pint and a salt and chilli chicken kebab with a Pepsi. A member of staff came over with 2 pepsis and then asked what calsberg export was?! It was an option on the online menu. So after explaining its a pint of larger, a calsbergs was brought over. When the kebab arrived it smelt awful. The chicken had gone off. Complained straight away. Another meal was done and the same happened again. Got my refund and walked out. The manager didn't even come over to apologise left it too the young girl to deal with. Who was very polite and lovely. But u would of thought the manager would of dealt with it. Won't go back again! Disgusting!!

Family get together last minute, booking table was no issue, once their food was well presented and enjoyable, staff were attentive and the ambience in the venue was good

Very impressive with the FOH knowledge on the food and how they recommended what food goes with witch drink. I had a spicy burger what was to die for

It was overall good, the kids food was a bit slow to come out and the kids burger was not easy for a 4 year old to eat. The carvery was lovely would of been nice to have some more option of veg rather then 3 different potatoes options the play area is great for the children. Would go back.

Sat outside was a lovely day shame where the no smoking signs are people stand there and smoke anyway. Food took a while to come out but it was busy

Big queues can form for the carvery, but soon clear. 🙂

Staff very friendly - Service was friendly - food arrival was slow - burgers and fries overcooked

6 of us visited mid February on a Monday. We all had the carvery which was delicious, hot and lots of it. All the staff were friendly and helpful. Would definitely return.

We visited for a very late lunch. There was a choice on the carvery of either a very dried up looking piece of gammon or we could wait 5 minutes for turkey. We chose to wait and the turkey was lovely but the veg was dried up and overcooked

Lovely grub, as always, great service, everything 5 ******

Brilliant carvery and staff were friendly. We went for a psychic event and had a great evening 😊

Dropped in for a quick meal tonight (Sunday 2 March 2025). The carvery looked dry and tired so I ordered steak and ale pie with peas and mash. The pie was so hard and solid I could barely cut into it, dried out peas and tasteless mash. My partners sausage and mash was equally unappetising. I hope I don't have any ill effects on the 2 hour journey home... No loo paper in the toilets and it seems a prerequisite to carve names on the doors.

Dropped in for a quick meal tonight (Sunday 2 March 2025). The carvery looked dry and tired so I ordered steak and ale pie with peas and mash. The pie was so hard and solid I could barely cut into it, dried out peas and tasteless mash. My partners sausage and mash was equally unappetising. I hope I don't have any ill effects on the 2 hour journey home... No loo paper in the toilets and it seems a prerequisite to carve names on the doors.

Nothing we wanted was avaliable. Drinks lacking Food when recieved cold (however was tasty) Young lady behind the bar very polite

The food was delicious one of the best burgers I've had in a long time. The place is a nice restaurant with plenty of seating. The only thing I would say is having a drinks list on the table. Other than that it was really good.

Great breakfast with very friendly helpful waitress

The place had ok food but is in need of a makeover, very tired decor.

Charlotte, was amazing held my digs Cadbury Button and Koko Pops sausage digs whilst I got my carvery and whilst they waited for their dogs dinner lovely lovely staff

All perfect apart from deputy manger attitude/ Laura won't be be returning

The service was good nice friendly staff and enjoyable food.

“The Lock Keepers delivers a consistently outstanding dining experience. The food is always top-notch, and the knowledgeable, friendly staff make every visit a pleasure. This restaurant sets the bar for excellence and should be a flagship for Marston’s—one that others aspire to emulate. The fact that we choose to drive past another location just to dine here speaks volumes about the quality and service. Highly recommended!”

We had the carvery..found the veg to be quite dry, Yorkshire pudding was too big to fit on plate (small plate) stuffing placed inside it and had to carry it separate to plate. Toilets not very clean and could do with decorating. Doubt we will return.

Really happy with the service and food. Unfortunately they didn't have what two members of the family had ordered but they offered suitable alternatives and refunded the difference so was sorted quickly and efficiently. Understandable certain items sell out but dealt with fantastically which is all you can ask. All staff were friendly and helpful.

We didn't eat here, so I can't comment. We met up with friends to "catch up" but having a prior engagement We just had drinks.

Staff were very very friendly and helpful

The Katsu chicken burger was amazing .

Alisha was very helpful & friendly

Alisha was a lovely, friendly presence behind the bar, very helpful when I needed to amend my food order. She is a credit to the company!

The experience was great and the food and drink was next to non.

Great place for food and drink with welcoming kind staff would always recommend to anyone! Kaine on carvery is top lad

The carvery were delicious. Everything about it. The sticky toffee pud were the best I've ever tasted. Were served by Alisha. She were very helpful when discussing allergens and very helpful and polite. Definitely were service with a smile. I will be returning. Thank you.

Staff lovely Service lovely First visit and not really impressed with the food but will try it again

Went there last night, food was amazing hot and presented well. Fantastic staff so polite. Highly recommend

Great price great food highly recommend

It's convenient to stop off here when travelling between Sheffield and Lincolnshire. Food is okay, and it's quick and close to the bypass.

The best carvery I've been to so far. Food is delicious. Atmosphere fab and staff very friendly and helpful. I would say if you go on a Sunday to book in advance, as it is so popular. 💯 % recommend 👌

We went today 9th February 2025 .it was absolute disgusting had the Sunday carvery and the gammon was like cutting through flesh .never going back again

Popped into the Lockkeeper while I was on a walk down the canal with the family and was pleasantly surprised at the service and speed at which the food came out, tried the katsu chicken burger which was lovely, all round brilliant experience, will definitely be returning soon

I had loaded fries "sharer" £9.99 serves two adults, I don't think so !! When it arrived it was on a tin plate around 2/3 size of a regular dinner plate, don't get me wrong it was tasty, just a very small amount of food and to describe it as a sharer is very imaginative, if I had to share this with the wife we'd be falling out. 😉

Alisha was brilliant sorted job out 👍

This hotel/motel appears to have an overstretched team, with staff multitasking across various roles, even during obvious quiet periods. On arrival, I witnessed another guest complaining about receiving a double, when they'd booked a twin. The two staff members handling that situation then left with the guest, saying they would return soon. After waiting for some minutes before I was eventually checked in by the bar staff. Finding my room was initially confusing, as the signage only indicats first-floor room numbers, and direction to the second floor rooms. I considered exiting the building to look for another entrance but eventually located the stairs, after initially heading in the wrong direction. Unfortunately, when I entered my room, I discovered it was already occupied, with a guest on the bed and their belongings and luggage all over the floor. It is concerning how their system can issue a key to a room that was already in use! and it raised serious doubts about security. I raised my concerns with the staff, who didn’t seem particularly bothered, and then gave me a twin room instread of the double room I booked (had to check the booking to find this out!). The Peroni I ordered had an odd taste, as though the pipes hadn’t been cleaned recently. When ordering food by table number, the staff were unsure of my table, and before even placing my order, I was mistakenly given someone else’s meal. Concerned about food quality, I opted for fish and chips, but the fish was overcooked, and the batter was burnt. This is not good value for money, and I chose to dine at the Milehouse pub up the road for my second night. I mentioned being given an occupied room to the only staff member in the morning, who acknowledged the issue and offered me a complimentary breakfast, which I appreciated. In the room, there was a odour of stale cigarette smoke. Additionally, in multiple occassions I noticed a man in a high-visibility jacket sitting in a van with the engine running. I assume this is security, though it was unclear why he was stationed outside rather than inside the building. A more serious issue arose with the bathroom. Whist sitting on the toilet, I realised my clean socks were getting wet from wastewater leaking across the floor from the pedestal. Unfortunately my clean socks and underwear got wet, and I had to use a towel to prevent the waste water from soaking into the carpet. I raised the problem with the staff member at breakfast, who didn’t seem particularly bothered who flippantly said "I'll get that sorted for ya". While this hotel is relatively inexpensive, I would prefer to stay somewhere that feels safer, more organised, and offers better food and drink. Based on this experience, I will not be rebooking for my future 2025 stays in Worksop.

Polite, friendly staff. Great food and service. Clean facilities. Lots of parking. Will definitely go again.

great food and drink very nice and friendly staff

Staff about and beyond sam especially

Sam the barmaid was fast and efficient to serve and very friendly made everyone feel welcome upon arrival

Sam behind the bar was quick and efficient good crack, great bar worth a visit.

Got served by Alisha great service will be coming again

Our party of 7 arrived to find our booking had not been recognised ,our table was not set and our meals were below satisfactory. My personal meal of gammon was not thoroughly cooked , another meal of steak was well over cooked. Overall disappionting all round.

We went to the lock keeper to meet friends & have a carvery. The staff were very friendly & welcoming, service at the bar was fast & efficient and the food was beautiful especially the Yorkshire puddings !!

Would not eat here if it was free

This was a very disappointing experience. The staff were not very friendly or welcoming and the food was mediocre. Don't be tempted by the carvery because it is dire. We have been to different Marston outlets and have been satisfied with everything but this particular one does not match them.

Came for a birthday party and it was lovely the food was amazing and Paige was very helpfull and efficient well done

The food was amazing. I really liked the outside area and the service was really nice. Food came pretty fast and really nice.

Didn't start too well but all got put right. Enjoyed our stay at the hotel and bar

Brilliant service and food and Sam was very helpful

The young man behind the carvery couldn't have been more accommodating, helpful and polite. The food was good, the staff friendly and the atmosphere was great. On a separate note, I apologise for the mess we left.

Very nice staff. Do not order the pudding as its poor, but main meal was ok.

Alisha was nice and polite when serving us

Carvery was very dry. Was OK smothered in gravy.

We were delighted that we were able to make a last minute booking for a large family gathering (27 people in total) on new year's day! Staff were friendly, welcoming and helpful and the food was good and venue relaxed and family friendly. (The indoor and outdoor play areas were a hit with the littlest children). It's not glamorous, distinctive or an especially attractive interior but it's a decent family friendly pub. Most of us had carvery, which we enjoyed. Only minor issue was they seemed to be quite short staffed so there were queues for the bar and carvery, but once served all was great. We will very likely return as it's a great midpoint location for our extended family. Thanks and Happy New Year to the team.

Denise and kane great staff n very polite will deffo come again many thx ,happy new Yr

We didnt book a table but the young lady at the bar did what she could to find us one her name was Sam 5 ***** the young man work on the carvery Kane 5 ***** he was very friendly and welcoming, also the lady Denise was very friendly and helpfull 5*****

Lovely experience Had the Christmas festive meal with family. Table decorated nice. Staff very helpful and friendly. Kids happy playing in the play area.

Lounge type furniture (green chairs) filthy for pre meal drink, and yes did find other chairs. Food was terrible definitely not cooked and prepared by a chef, 2 mixed grills 1x medium & 1x well done when presented unfortunately the waitress didn’t know which was which and had to return to the kitchen to confirm, in comparison there was no difference, had I had not already drank bottle of alcoholic drink & time I would have drove somewhere else for food, this also confirmed our decision not to have breakfast the next morning. On a note, we chose the lockkeeper based upon our local marstons(The Spead Eagle Gailey) to which in the past I have booked the meeting rooms with the food and service being served acceptable I realise that the stay was during a busy holiday period, but standards should not slip.

We came Friday 27th December. Stayed in the Hotel adjacent. Brilliant carvery. Great service. And a decent pint of beer. Not very busy so a nice atmosphere

Staff were very pleasant and helpful made christmas day less stressful and more enjoyable would definitely go back again

Dreadful booked family of 18 for Boxing Day, 0 Service, Terrible food turns out the set menus are Carvery and help yourself, Management couldn't care less about us being extremely unhappy. They got orders wrong even the most simple ones. I have honestly never had an experience when eating out this bad and would never normally give a 1 Star review if it could be given a 0 I would. AVOID

Great food great beer great friendly atmosphere with the staff

What a amazing Christmas dinner I had with my family kaine was amazing who does the carvery and Laura front of house was amazing

Been for Christmas dinner great service great staff 2nd year going and still not disappointed thankyou

Lovely location right at the canal side. The gluten free options were very good 👍

It's a nice place, adequate for a bed for a few nights,and a spot of lunch, Evening meal wouldn't suit me as there is a children's play area inside and dogs are allowed. Prices I felt were a little pricey for what they were offering, Breakfast continental choice was good value and adequate

Had a brilliant visit to the lockkeeper today, all the staff were friendly and made us feel right at home for our entire stay. We had a carvery and it was brilliant. Looked fresh and was really nice, service was brilliant the whole time, from bar staff to the carvery chef, Kaine, who was a very polite and welcoming

Cavary isn't as hot as it could be it was Luke warm last time we had one. The food that comes from the kitchen is piping hot and menu choices are seasonal. Friendly staff team .

Lovely warm pub , stayed in their accomodation .Clean warm rooms, great comfy bed and pillows were just right for me. Would stay again.

Booked a table for mother's day had a friendly warm welcome the atmosphere was lively but well managed. The food quality was absolutely delicious and the standard didn't slip with how many people was there. Time on food was excellent didn't have to wait very long to me seen. All staff was extremely friends and bent over backward for our table.

Love the place, elesha never lets my drink run out, always great to talk to and welcome as ever in the joint, highly recommend

Good service by Alisha she was amazing

Lovely food and lovely & helpful staff, would certainly recommend

Initially seated in the area adjacent to the indoor play area. It's great that they have this facility if you have kids in your party, we didn't, and it was loud. Great staff allowed us to swap tables though, all staff were super friendly and helpful.

Lovely place for a quiet meal staff are very friendly 👌

BOOKED ON LINE , ON ARRIVAL TOLD WE WERE NOT BOOKED IN AT 845 AT NIGHT AFTER SPENDING ALL DAY IN SHEFFIELD AT MY DUGHERS GRADUATION DROVE 3 HOURS BACK HOME ARRIVING AT MIDNIGHT TIRED AND ANGRY WILL WE BOOK AGAIN ? ILL LET YOU THINK ABOUT MY ANSWER !!!!!

Great time catching up with family. The table was ready when we arrived. We were a party of 18 and we're well looked after. Great carvery with plenty of choice

Called at the lock keeper today for lunch and as always wasn't disappointed. The food was excellent and the service was faultless. I was greeted at the bar by Alisha and felt welcomed she was very knowledgeable and professional she took our order and within no time the food was ready. Very happy and will be returning very soon 😁.

We had a family function here for 23 people requiring Starters, Mains and Deserts. The waiting staff managed by Sam were excellent - they were quick, efficient and nothing was too much trouble for them. The quality of meats on offer was exceptional and along with an astounding choice of vegetables and Yorkshire puddings (to die for) were prepared and served well by Kaine. We will certainly return.

Excellent atmosphere and food as always, lovely staff, our server Alisha greeted us with a smile and was very helpful. Would definitely recommend a visit.

Great! Friendly welcoming staff. Beautiful food. Huge Yorkshire puddings. We had a very enjoyable time

Carvery cold but they are dog friendly

Cracking golf course with some quirky holes, very friendly golf pro and well stocked shop, good choice on food menu too, great Sea views from all tee boxes

Carvery had really old tough meat. I emailed the manager who basically called me a liar. I went in on Veterans Day to celebrate alone and took the food to go, to later find the meat was old, hard, and inedible. I went back the next day and received a refund; without a smile, a hello, or nothing! How about we’re really sorry, here’s your refund, would you like to try something on the menu free of charge. No way! Customer Service sucks!

We usually don't visit on a Sunday as it's so busy but with my mum over from Wales we thought we would treat her to our favourite carvery. As always, the staff were super friendly and helpful. First time ordering from the table using the app too and that was really seamless. Most importantly, my mum loved it too and wants to visit again next time she is in town. Keep up the great work!

Had carvery absolutely vile meat as dry as a bone and roast potatoes drowned in fat vegetables either hard or cold won’t be going again and not the cheapest of places , drinks very expensive

Lovely little place at the side of a canal lock, hence the name of the place. Food is always on point and the staff are always happy to help with smiles on their faces

Order a carvery, I'm vegetarian so didnt order the meat (obviously) same price as with the meat.. got an extra Yorkshire! Selection was poor and had been sitting for a while and no potatoes which were promised to come to the table and never appeared. Meal went cold very quickly and wasn't that enjoyable!

Very nice carvery, reasonably priced, with friendly staff.

Lockkeep Lodge is an amazing place with great facilities and ideal walking distance for all amenities. Beautiful canal walks too! Cannot fault the location and staff, all brilliant; staff always go above and beyond expectations, always friendly. Well worth a stay here.