Lockkeeper in Bassetlaw

Carvery had really old tough meat. I emailed the manager who basically called me a liar. I went in on Veterans Day to celebrate alone and took the food to go, to later find the meat was old, hard, and inedible. I went back the next day and received a refund; without a smile, a hello, or nothing! How about we’re really sorry, here’s your refund, would you like to try something on the menu free of charge. No way! Customer Service sucks!

Brilliant service. Staff were friendly and polite. Food were delicious. Served by Sam and Whitney. Both well mannered and inviting😁 Will definitely return.

Had carvery absolutely vile meat as dry as a bone and roast potatoes drowned in fat vegetables either hard or cold won’t be going again and not the cheapest of places , drinks very expensive

We usually don't visit on a Sunday as it's so busy but with my mum over from Wales we thought we would treat her to our favourite carvery. As always, the staff were super friendly and helpful. First time ordering from the table using the app too and that was really seamless. Most importantly, my mum loved it too and wants to visit again next time she is in town. Keep up the great work!

Order a carvery, I'm vegetarian so didnt order the meat (obviously) same price as with the meat.. got an extra Yorkshire! Selection was poor and had been sitting for a while and no potatoes which were promised to come to the table and never appeared. Meal went cold very quickly and wasn't that enjoyable!

Lovely little place at the side of a canal lock, hence the name of the place. Food is always on point and the staff are always happy to help with smiles on their faces

Lockkeep Lodge is an amazing place with great facilities and ideal walking distance for all amenities. Beautiful canal walks too! Cannot fault the location and staff, all brilliant; staff always go above and beyond expectations, always friendly. Well worth a stay here.

Very nice carvery, reasonably priced, with friendly staff.

Visited with family 1st Nov with family to celebrate our 50th wedding anniversary . My wife and I ordered the rump steak , to be cooked medium ! We waited a long time for our food to arrive , understandable as they were busy , but it arrived Luke warm and very undercooked . Mine was almost rare , which I don’t mind , but it was very tough , and the wife’s was almost raw , which she wasted . The only thing on the plate that was piping hot were the chips ! Very disappointed because we have had some decent food previously .

An absolutely fabulous place to stay. I stayed over a weekend. The hotel is very clean and tidy and welcoming. The breakfast menu is extensive and the carvery is wonderful and very popular so I'd advise booking . Very good value for money and convenient for everything. 5 stars from me

visied again on saturday. ordered steak pie. it was disappointed, there was only minced meat inside the pie. with that price, you better order carvery. arrived 1:30pm on thursday, the place was quiet. staff were friendly. the carvery serves in three sizes. if you like vegetable, there are plenty to pile up your plates. the lunch special menu is also worth to consider with added £2.50 you get starter or dessert. the meals we ordered were delicious. the cakes are in large portions, if you like cakes, consider have a small main meal and leave your stomach to hudge cakes.

Relaxed friendly atmosphere as always. Hot and freshly cooked breakfasts,very tasty. Its a nice bonus to be able to help yourself to fruit juice,coffee,toast and cereal too! compliments to Chrissie the chef and Paige and Chloe were very helpful and friendly during our visit. Thankyou all

Came in for breakfast and once again thoroughly enjoyed the visit. Paige served us and the food was made by chrissy, absolutely beautiful.

Visited today 'Saturday' 0900 breakfast Not had breakfast there for a while. Very dissatisfied why has it been changed to ordering from menue and staff bring food to you. With limited choice change food you do not eat. Far better to be able to chose yourself. To chose what you like. As has always been the case. One member of staff on duty had to continually inform her. Need milk, need bread, no plates for toast, need more butter. Waited over half hour for food even though only 3 tables. One table 20min near us untill it was cleared. Listening to other customers we not the only ones not happy. I realise all the changes are for the companies convenience and to save money with little to no thought for customers. Unfortunately we feel unable to recommend them. In future we will visit toby carvery or harvester. Sad we have visited many times however the place has gone down hill too much.

The cavery was good but the meat shy because not enough you could see though it and over priced for what you got

We was very shocked to see the state of the place the upholstery on the chairs was dirty and sticky . The ladies toilets, the wood around the washbasins was all lifted away from the sinks one side was all broke . One hot tap worked out of three . The hand dryer didn’t work. Health and hygiene would have a ball . We have been here previously but I was shocked to see the state of the place.

Visited on a Sunday and the carvery looked great, we had surf and turf which was delicious. Very busy but staff were great.

Food where not to bad , but table ,floor where dirty, cocktails where awful. Lack of attention to detail, the way it is served leaves much to be desired. It's a real shame because this place has great potential

Samantha served us. Lovely and friendly! Food was fab as well.

Really enjoyed the food,unfortunately originally put up the wrong review, thinking it was Chesterfield Lockeeper, so hopefully this puts things right.

We came here for a carvery meal which was good except for the amount of meat we were given which was tiny, half a slice of turkey and half a slice of beef, we had expected a bit more. We went to order a dessert but had run out of our choices so we didn't bother.

Carvery was great quality and great value, looked to be a varied and decent menu available. Sunday afternoon so quite busy but didn't affect quality at all. The only thing that lets the place down is the extortionate drink prices! Seriously ridiculous stuff. Really let's it down. Almost £4 for a pint of pepsi max. £2 for a fruit shoot! EDIT: came again unfortunately no signage to state when the carvery closes so we were unable to have a carvery for the evening,and it seems the other food options are quite poor. Bit of a one trick pony establishment to be honest. No carvery = No quality. Staff were great though.

Nice food, but shy on the meat but all good. Dogs allowed too👍

All 3 meals luke warm. scampi worst ever had in a pub, over priced, rock hard garden peas on all 3 meals. chewy steak overall not good 1st and last time will visit.

Brought my boys for breakfast with stitch experience. Stitch himself was very accommodating. Costume was quality and the interactions were adorable. Breakfast was ok. There was a mention of games at beginning of session but these didn't materialize. Ultimately my little man was over the moon. Would return

Came here today. 19/10/24 staff are amazing. Very friendly and love their job. I came for carvery tonight to be welcomed by the poor food I was offered. Paying over £10, I asked for all 3 meats which was gammon turkey and beef. I got the thinnist of meats possible. One slice of each. And the veg was dry and just warm. Peas looked like they'd died 3 days ago. Roast potatoes looked nice but just warm and no life after ud bitten into them. If it wasn't for the gravy, I don't think Id of eaten what I'd had. And I did leave a bit. Rating out of 10.id give lockkeeper carvery a 4/10. I do have a picture of last time I came to this place. Meat was thicker and veg looked greener. The picture is a old picture of what it used to look like.as u can see meat looks thicker and veg looks nicer. Should of took a picture of todays meal but forgot sorry. Hate having to leave a review about lockkeeper but food wise it going down hill.

Always had a lovely carvery in the Lock keeper when we lived close by. We called in having been visiting and it was safe to safe extremely disappointed with the carvery the beef was inedible and the yorkshire puddings well rubbery. The rest of the meal only just passed. Other customers around us all seemed to be complaining.

Visited this establishment after receiving some offer vouchers and have to say was pleasantly surprised. The staff were very friendly and accomodating. The meals were exceptional value for money portions of a very good size and cooked perfectly. Will definitely visit again

Thought the wife and i would treat our self for a meal out so we thought we will go to the Lock keeper. We went in ordered a drink and found a table to look at the menu. We decided to go for fish and chips 1 with garden peas and 1 with mushy. So i went and ordered and payed for our meal and went back to my wife to wait for our meal. As it got to a 35 min wait we decided to ask a member of staff were our meal was and she said she will go and see. She then came straight out with our meals and put them on the table. Well my wife and i looked at each other and could not believe what we was looking at, the fish was well dried out and as hard as a rock as if its been under the heat lamp and they forgot all about it. So we called the waitress over to complain and tell her we was not going to eat it and she said she will tell them to cook us 2 more meals. After 5 mins. she came back out and said there was no more fish so by that time we was so fed we told them not to bother and we went and got a refund. We will not be going back the the Lock Keeper unless it improves a lot. we could understand if it was busy but only had a handful of people in and we could only see 1 other couple eating. Oh also please teach your staff to smile because it DOES go along way.

The staff are very friendly and polite the food is amazing as we come every week for food,the surf and turf is the best as it's one off my favourite meal

Had yet another lovely meal at lockkeeper 😁 staff are great but someone that always stands out with her bubbly personality is Whitney. She's always got a smile on her face no matter how busy it is. She's definately one of the reasons I keep returning. Keep up the good work.

Poor service, over charged, asked for our bill to be looked at as charged for large and ordered regular. 1 slice of wafer thin meat and over cooked veg. Not much variety on veg either. Won't rush back

It was a busy lunchtime but the staff were so helpful and cheerful

Gluten free carvery was delicious.

All staff friendly and attentive. We did come at quite a busy time so was slow to get food ordered at bar but staff were doing the best they could. All food came out fresh, hot and all together.

Food OK but staff struggling to serve food,long que for carvery,vegi option left on carvery for ages before we got served.been again not impressed with food

A real rustic ale pub. Lots of choice and a lively atmosphere.

5 th Oct - Sunday carvery :- £11.79- small, 13.29 - Regular , ( +£2 for an extra slice of meat & a 2nd Yorkshire). The tables were wiped ,but simply smeared with the food muck left on the table & left wet. Wiping the table top afterwards with a clean White serviette left the table dry , but the serviette filthy black with muck. 🤢 Food - very little meat , very thinly sliced. Roast potatoes were 'Mehh' .. not fluffy, not decent roasts. Veg - carrots, peas, swede ,cauli cheese & red cabbage. Bit tasteless. Conveyor belt , canteen food. Overall bland lukewarm food. However hot gravy does warm it up a bit. Probably not worth the money . Could explain why it was quiet. Be aware they will try to upsell you on the meal size if you're not careful - we ordered a reg & a small .got charged for a large & a regular. When we pointed this out, rather than refund the money ,it was suggested "would I want another drink instead" ?! .. Don't feel I can recommend at this level of service or food temperature & quality.

A good value carvery but the food could be a mite warmer

I was really impressed with Paige, kaine and chrissy today they were lovely and very professional and the food was excellent

Good quality accommodation, excellent food and service, warm and friendly atmosphere.

slowwww slowwww slowwww waited over an hour for a meal NOT the carvery no apologies asked twice at the bar if meal was ready staff seems more interested in the rooms rather than the restaurant will not be going again RUINED MY BIRTHDAY !!!!

Very busy. Queue was really bad. Food was expensive and average. Not enough staff. Bad atmosphere. I would not recommend.

We were served by Alex very attentative polite and efficient. A star member of your team

Food was great value for money, staff were very efficient and friendly.

Good pint good meal and friendly attentive staff

Laura is assistant manager trying to increase reviews by writing her own rather than concentrating on raising the standards Sticky tables,slow service ,cocktails where you have half pint glasses and have to ask for a straw !! The food was ok ,but I wouldn't rate as nice or even anywhere near special, the main reason I eat out in the 1st place No one asked if our meal was ok, even when our plates were cleared I gave 2 stars as I had food and drink but certainly nothing else to raise the rating

Food over cooked not enough staff car machine down everything rushed won't be returning

Used to be excellent. Up to a month ago there was friendly staff. The management is poor as there is always something not available. The place is very quiet for a Wednesday evening this tells you something. PLEASE SORT IT OUT AND MAKE IT THE PLACE WE USED TO LOVE

Lukewarm food from carvery . Almost finished my meal by the time my wife had got hers

Alisha was absolutely fantastic made my stay even more welcoming

Cracking wedge of food, friendly staff - served at the bar by Alysha, nice welcoming friendly service after a hard day at work - just what was needed 👍👍

Overall experience very poor. Lost the reservation and gave our table to someone else then toured us round until allocated one. Didn't have the meal I wanted and then ran out of the wine my wife was drinking after one glass. Food was warm at best, most of the veg dry and with minimal offering of meat. One to miss in future

Excellent value for money and delicious

Upon arriving Sam greeted us with a warm and enthusiastic smile asking if we were ok? Sam proceeded to book us in to the hotel, giving us plenty of information regarding our stay and offered us the breakfast booking. Following on from this we had a table booked for 5:30 in which Sam ensured all of our party had arrived and following this all the staff, Sam, Ellie, Alisha, Chloe and Elise made sure our family event went smoothly, professionally and up most the Marstons way making our night a night to remember. Open and honestly your team here from service to backroom make sure us as customers return back here everytime time we get together.

Great atmosphere, great staff, menu looked expensive and I haven't had any food. Over a fiver for a pint.

Brilliant little pub came here with my family four of us 3 carvery’s one hunters chicken the carvery had a wide range of veg choices and meat the server was very polite and welcoming as was the Bar staff and floor staff the overall food quality was perfect and the pub was well presented and clean and a good atmosphere it’s also the perfect location onlooking the canal ideal beer garden for the summer to sit out and enjoy a cheeky cold pint 👌 would deffo recommend

Great pub for a stop off , Alicia was awesome and extremely helpful

Absolutely loved our last visit! Whitney always goes above and beyond to make us feel welcome! All the staff are great but she always stands out! Great pub, great service - not often I’d drive 40 minutes out of my way for a pub but this one’s the exception! Cheers Whitney! :)

we came in for a carvery this weekend and absolutely loved it! we were served by alex and kaine, who were both so friendly. the pub has a great atmosphere with a lovely garden to sit in when the weather is nice, which is a great bonus. would definitely recommend!

The breakfast at the Lock Keeper was excellent as before and the staff were most helpful with the order and service especially Tracey who catered to my every request. Well done to you all.

Today I was served once again by Sam. I was so pleasantly surprised that she was once again so pleasant and professional. Booking me in my room, serving drinks and dealing with everyone in the same manner, making each customer feel so welcome. The perfect role model.

Will always has time to be friendly and standard of food is good. Nathan has built a team that put customers first. Great place

Popped in for some Tea and it was fantastic as always, lovely food and excellent staff, the carvery is always fresh and hot, lots of different choice. Keep up the good work :)

Alisha gave us great service couldn't ask for better would highly recommend this restaurant

Great service from Alisha, so polite and kind, nothing was too much trouble. Alisha is a credit to the lock keeper

Decent busy pub, food was nice enough, good location

Come in for breakfast this morning, was very happy with the food and was £10 a person. met a lovely worker called Tracey, very attentive and made sure everything was how it should be. Definitely will be coming back

Visited today for Sunday lunch, we didn’t book but we managed to get a table and the lady made it easy and it wasn’t any hassle for her. The food was great everything was hot and it was all quick and easy

I visited the lock keeper a few days ago with a few mates, the food was absolutely brilliant and the staff were all very enthusiastic and helpful, ensuring that my experience was amazing. The prices were also very reasonable. I would definitely recommend to all.

Had a brilliant time at the Lockkeeper. Food was amazing and plenty of drinks to choose from. Staff are very welcoming and attentive, and service is quick. Will definitely be visiting the Lockkeeper again!

Always good food and very friendly staff, would recommend anyone to call in for a visit

Great food and always friendly staff would recommend a visit

Excellent breakfast cooked just how I like it. Well done chef. Tracey was extremely attentive, thoughtful, nothing was too much trouble. Elise was also attentive making drinks and bringing them to the table. Will absolutely return 5 out of 5

I visited today to meet friends and WOW! The staff were friendly, polite and patient, the carvery was extremely eye pleasing and the taste didn't disappoint, plenty of veg to choose from, clean counter and decent portions

Served by Alisha, fantastic service and lovely lady.

We always have the carvery when we visit the Lockkeeper. We were disappointed with a few issues today . The beef was tough , the gravy was extremely thick and uncovered and the food wasn't as hot as usual .

Lovely service from Alisha and delightful beer.

Harvey and I are always welcomed by the staff here. Alisha, in particularly calm under pressure, when there is a que, polite, always knowledgeable, helping people with their choices in a non rushed manner. Truly an asset to the establishment and so nice to see nowdays.

Brilliant Service from Paige at the Bar. Very Polite, Friendly nothing was too much. Excellent Carvery with good options of meat and vegetables. Good value for money. Accomodating for the babies

Lovely food, lovely staff great service can’t ask for more than that. Shout out in particular to Elise for looking after us

Great atmosphere with friendly and helpful staff. Elise was outstanding. Highly recommend and would definitely return when next in the area.

The staff are absolutely amazing and friendly, always greeted warmly. The food is fab, I must of gone through the entire menu several times over and never disappointed. I stayed here for work for a staggering 10 months, and I couldn't fault a moment of my stay there!

I came in for breakfast this morning and it was lovely, their chef Alex did an exceptional job. Great atmosphere and even better food. Will definitely be returning soon for another Lockkeeper breakfast :)

Great atmosphere with friendly and helpful staff. Elise was outstanding. Highly recommend and would definitely return when next in the area.

Lovely aromatic food, friendly staff (paige), Would visit again if I'm in the area

Chloe was lovely. Speedy service, full plate and full belly 😊

The service was excellent which receptionist Chloe ensure it was, with her professional and jubilant attitude towards us.

Fantastic experience, sam was most helpful and takes customer service very serious, an absolute gem to liaise with, one of the best I’ve dealt with, very friendly and polite

The room was a good size, very clean, bed was comfy, 3 mirrors in the room so that’s extra handy, no complaints at all

Fantastic place to visit, sam Is the most helpful person I’ve ever met and customer service is high on her agenda, she takes her job seriously and is the most polite person I’ve ever met, food is great too, fantastic experience

Sam very gd service 10 out of 10

Very friendly staff always happy to help. Our waitress was Alisha very happy always smiling.

Alisha was very friendly and welcoming. Dog friendly beer garden.

Kaine the chief is amazing always kind food amazing when on never unhappy with the experience

Kaine’s food is beautiful and he deserves a bonus for hard work and dedication

Chloe served us, absolutely fab! Very helpful and lovely food, kids love the outside play area , we will be back!

Excellent carvery! Served by Sam,very friendly and polite......

Nice place. Alicia was a really nice polite girl

Great service very cheerful Alisha