Leith's at the Savill Garden in Runnymede

Akswit did a great job and made our family brunch perfect, timing the coffees with the food just as we asked; great job Akswit! Overall a nice place to go for a day out and some fresh air.

Thanks to all the team who contibuted to a special reunion lunch with friends. Amish, Arnaud and Steve were really attentive and made us feel valued. Lovely personal service - not always easy when it's busy. All requests were addressed graciously. The food was really fresh, colourful and hot, and we didn't feel rushed. Thanks to you all. Liz Howell.

Thoroughly enjoyable day out; beautiful setting and scenery, and the roast dinner was the highlight. Very clean with a lovely atmosphere; we were greeted as though we were family and made to feel very welcome. The food and service was superb; despite half term crowds, we were still seated and catered for with minimal wait. We will definitely be back! Many thanks to the staff and team.

I was greeted by the lovely Mo at The Savill Garden Kitchen. I had just finished some early Christmas shopping and was looking forward to a treat of a hot chocolate which Mo made with love and a smile making my afternoon an even more enjoyable one. A great member of the team!!!!!!!

We queued for 45 minutes to be seated. There were a lot of empty tables and very few staff. When we got to the head of the line we were asked if we had a reservations. No. Well you need one. We have being queuing for 45 mins and there is absolutely no indication in that line anywhere that you need a booking . The website says ‘You may book’ but we have been waiting 45 mins. Oh - was the reply. What about all these other people?Well maybe they do have reservations … we asked the entire queue behind us ( approx 50 people) no one had a reservation. What about that empty table right there that has been empty the entire time we queued? No you need a reservation for that! We were eventually sat .. food took .45 mins to arrive.

My daughter in law wanted to breast feed her new baby and we were welcomed and shown to a very comfortable area to sit. The staff were very polite and welcoming. The manager is to be congratulated on his staff training. The food, sausage sandwiches, were excellent and very reasonably priced.

Arrived at the cafe at 12.50 and only 2 sandwiches were available. More were delivered when we asked for them, but they took a long time to arrive and by this time, I chose the only ciabatta roll which was so dry it was inedible. Generally the food was unappetising and ridiculously expensive. No serviettes, no glasses for the water and not overly clean. Definitely would not eat here again.

We went to the cafe for lunch. There was a young woman scrubbing at something under the counter. After several minutes waiting I asked if anyone was serving? She then got to her feet and seemed unsure of anything. Another assistant arrived but she was equally useless. After lunch we looked for somewhere to put our used crockery and cutlery, we asked a young man who instead of saying “I’ll take that for you” instead said “somewhere on the trolley over there!” This cafe is not cheap and I would expect polite service.

Our first visit to Savill Kitchen Garden. We tried to get organised by collecting cutlery napkins etc before ordering. Noticed that the water bottles were empty and a shortage of glasses. I approached the service area and asked if the water could be filled up. Fifteen minutes still no water. My friends had sat down and were eating their lunch. No sign of water so bought a drink and a small packet of crisps to go with the sandwich my husband had already purchased for me. Could not believe how expensive they were in the region of £4.65. No sign of the water turning up. Tables were not being cleaned or cleared. Extremely disappointed with the whole experience. The staff could not care less.

Very disappointed with both the service and food. This is our second visit and we were hoping it was better, it was worse. Although the restaurant was less than half full we (and we were in a queue) had to wait 15 mins for a table. If there was anywhere else we could have gone we would have walked out. Staff were looking at the queue of people and walking away. We were first of all put on a dirty table but refused as there were plenty of others available. We were then left for another 10 mins before ordering and we had to call over a member of staff to take our order. When the food came, fish and chips and a carpricciosa pizza with soft drinks we had to send the pizza back as was cold (not warm, but cold to the touch). The chips were ok but as the fish was hot my friend decided not to send it back. When the pizza came is was luke warm, but by now it was either eat it or walk out and we were hungry. The waiter knocked a glass off another table and although he picked up the glass he didn't mop up the spillage. We asked 2 members of staff to do it and they both walked away. When we paid we asked again for it to be mopped up as it was dangerous and he did, saying "oops". Spending £19.95 for fish and chips, £16.50 for the pizza we expected better. This wasn't just a one-off, you can only give places a second chance, so never again. Such a disappointment.

Savill Gardens are great and it would be also great to have a decent restaurant. Location is lovely. Service is very slow and food very average, small portions and super expensive. I was there last week with my sister. We both ordered the Savill Salad. About £ 19 Each. Portion was like ‘tapa’ size. Not even a starter size. We sent it back and it returned with a few more rocket leaves….. Poor. The restaurant at Virginia Water is so much better!!

Father’s Day menu was lovely, the food quality was very good. Service was good. Overall good experience, we did not feel at all rushed in fact the total opposite.

Fantastic food, everyone very happy and a variety of preferences catered for, service from Eleonora in particular was superb, totally on the ball and got everything just right!

Our meal was excellent the service was excellent extremely good the atmosphere was really nice we could hear each talking We will definitely return very soon Arun our server was very helpful Thanks for a lovely lunch.

What a shame - this place used to have lovely healthy salads & sandwiches at affordable prices. Now it’s just a sit down restaurant with a limited menu and extortionate prices (£20 for fish & chips!). As an indication our party of 4 ended up paying £120 for a main course & soft drink each (inc parking) The food was good but healthy options were limited. The decor doesn’t appear to have changed must since I was last there - it is still cold, cafe style and certainly not in keeping with the prices. Sorry, we won’t be returning.

We popped in for a snack but the menu was too tempting. I had the Sunday roast and she the pizza. So fresh and delicious. Great atmosphere and we left feeling set up for visiting the gardens. Varun took care of us really well. Looking forward to our next visit.

We had lunch here after a walk in Windsor Great Park. The place is clean and spacious. As a large group they made an extra long table for us. We were looked after by Akshit who was very helpful and welcoming. Akshit tended to our needs and ensured we had a great day. Overall pleasant lunch and superb service.

Great lunch venue as part of a day out. My daughter is coeliac and the only GF option on the menu (excluding soup) was a pizza in a GF base. It was cooked in the same oven though as the rest but on a separate tray and used separate utensils. The customer service I received from Anthony was very good and I felt reassured that this option as enough to not allow for cross contamination and he even agreed with the chef that they would only cook the GF pizza in there on its own. But to the owners/managers please try and do better at providing more options and reassurance for coeliacs visiting as cooking in the same pizza oven is not really a safe option for coeliacs.

Excellent attention from Steve and Molly. Delicious vegetarian afternoon tea, the scones were particularly good Thank you very much

Food came cold and requested for a manager to come over and Isabella came over and was extremely rude to me and my partner. Staff were lazy and a lack of communication was quite awkward when ordering food. Managers clearly treat their staff badly with lack of breaks and dirty workspaces. If you're thinking about going I would highly disregard the idea.

Really busy service at peak time but food was excellent and service outstanding. Promptly seated. Efficiently hosted. Food tasty and great portion sized. Attentive staff. Highly recommended and glad to pass our compliments to the chefs - in particular Chef Dan

We had afternoon tea at the Savill Garden and it was a very enjoyable experience. Our waiter was a chap called Steve Molly and he was very pleasant and personable.

Had a great day within the gallery with Julie the management and her team they were very helpful and caring they looked after me and my partner very well highly recommend will deffo come again

Our experience of Savill Garden was lovely. From the time I booked the afternoon tea, until the end it was all lovely. I spoke with a lady call Gemma who was so accommodating about my mums dietary requirements. Steve, Laksh and Molly served us on the day. Laksh was so helpful in making sure we had the right food that we needed. Steve was so accommodating to letting us all sit together. Molly was so polite and welcoming. The only problem I had was that it was all open and a bit cold. But that’s more to do with the building and not the service.

Over priced £15.70 for two small cups of tea, served with tiny metal tea pots and stale cakes. Shame because nice location. Management should address and provide an experience that fits the surroundings. Tables not cleared and service poor. Note this review relates to the cafe section not the restaurant

We had a lovely lunch today. The food was delicious and the atmosphere was very good. Amish our waiter was charming, helpful, good humoured and professional. He suggested a vegetarian meal which was a great choice and something I wouldn’t normally try.. 10 out of 10 for Amish.

Had a brilliant time here. The atmosphere was delightful and the food was great. Shoutout to Julie who’s service is exceptional

Excellent service by Julie and her team. Julie was so helpful and friendly she could not do enough for us. Julie made us feel really welcome and made the whole experience just wonderful. I can’t thank Julie enough and me and family will definitely be back.

We regularly go out for breakfast at the weekends. As we were renewing a riding membership we thought we would try Savill Gardens whilst we were there. What a mistake that was, it was terrible. The waiter took our order of two full English breakfast and a sausage bap. All three of us asked for all the meat well done. We also ordered three hot drinks and my daughter also wanted a glass of tap water. We waited and waited for even our drinks and I noticed the table of two next to us who came in after us, not only got their drinks before us, but their food arrived just as we were getting our hot drinks. I had to ask again for my daughters water. The breakfast arrived and the sausages on my and my husbands plate were anaemic, the poached eggs (you don't get a choice of what egg you want - its poached or poached) looked terrible and when I cut it open it was over cooked and then when I took a mouthful of egg I had a mouthful of shell. Unfortunately I had to spit this out which the waiter saw. I called him over and explained that the sausages are definitely not well done as requested, the mushrooms were cold and there is shell in the egg. He took my husband and I plates away and brought the same plates back. The sausages had a little more colour but were not well done. The eggs still had shell in them. The waiter asked if everything was ok when he could see we had picked at my breakfasts and left about 50% of each. I said no, there was still shell in my egg and the sausages are still not well done. We got a discount, but that is not the point I would of preferred an edible breakfast. The bacon was well done but streaky. None of the products were good quality except the butter to go on your toast! I will definitely not be returning. There are plenty of other places to get a good breakfast.

Great ambience and great food. I tried savill Royal pizza with gluten free option. One of the team member Manas was proactively attending us with a smile. He got our orders on time and served our drinks in a professional manner. Thank you Manas and the whole Savill garden team for making our visit worthwhile!

Stopped by for tea/coffee and cake after a long 8 mile loop walk around Windsor Great Park (not the gardens at Saville). Very friendly and prompt service, excellent coffee cake (huge portion) and equally good (and huge) scone (with jam and proper clotted cream). Delicious. Excellent service from Peter and his team. Thank you - we will visit again.

......is appalling. Having been in catering for over 10yrs including silver service, the basics of customer service is lacking here. Too few untrained staff, blame covid or whatever, waitng to get served, by then told we missed Breakfast, then waiting another 25mins for a tea and a coffee. Service, Service, Service I was taught, but for whatever reason here, service was just poor, it has to be down to the lack of training and management, poorly trained staff can only do so much. Sad, because it's a lovely location, I'd make sure I'd eat Breakfast before any next visit.

A friend and I popped into the Saville Garden Kitchen following our visit to the Illuminations........ we sat down and were served quickly. Lovely waitress "Isabella" who was chatty and smiley. Two hot chocolates (with whipped cream and marshmallows for me !!) completed our trip beautifully. A little bit pricey but it was an evening out and was delicious. We stayed chatting for some time and there was no pressure on us to re-order or to leave; all in all a very good experience. Thanks you.

We are regular visitors to the Savill Garden and eat in the restaurant once or twice a month. Having visited today we were very pleased with the new more seasonal additions to the menu. We were quickly shown to a table and shortly afterwards our order for drinks and food were taken. Our lunch arrived promptly, attractively presented and was very tasty. The service was friendly and efficient from arrival at the restaurant to paying for our meal.

We walk in Windsor Great Park, Virginia Waters and Savill Gardens on a regular basis and have been doing so since early 2020.During this time, our "go to" restaurant, and takeaway, has been the Savill Garden Kitchen and the Potting Shed.Delicious pastries, excellent coffee and wonderful ambience. The staff have always been so welcoming and friendly and we have enjoyed getting to know them.We visited this evening, after the Windsor Great Park Illuminations and were going to stop just for coffee. Once we had sat down in the comfy booth, we could not resist the hot dog and nachos. Delicious.The restaurant is always clean and well presented and we have felt safe during all Covid restrictions. We absolutely love our visits, and the waiting team know our order and favourite table.In the Summer, we took family to the restaurant and the favourite choice was the delicious soup.We would like to say a huge thank you to Peter, Gwen and the team for many happy visits. We'll be back. Tomorrow in fact! Definitely a five star experience for us.

A few years before this was taken on by Benugo - it used to be so nice, but when it was reconfigured and new management taken over it has really been very poor. Expensive for what you getEven before the pandemic problems they had managed to turn it into more of a motorway service station (though not as good!) and we have avoided it.We thought we would give it another go and today and the soup was delivered without the freshly baked bread, when the waitress did get the bread it turns out to be a cold, pale roll. This was £6.75 and would have failed the trade description act.I asked what the soup of the day was and the waitress said without hesitation that it was mixed vegetable (and added that it was the same everyday!). So it isn't "soup of the day" its the "soup of everyday" - just put that on the menu!?!For an attraction (Savill Garden) that is so good and pulls in visitors from around the world to be associated with this kitchen is an embarrassment - As a regular visitor to the garden, as a member, I certainly won't rush to visit kitchen again.

Walked through Windsor Great Park and Virginia Water today  stopping for a break at Savill Gardens. First finding the proper way into the restaurant wasn't obvious- had to be asked by a staff member to leave the area and go out the back door and wait to be seated.  Not a big problem. It was busy but it wasn't full, I'd say about 70% capacity. Once seated waitress took our order, 2 coffees, scone and jam and soup of the day. The coffees and scone turned up quickly but waited about 25 minutes for the soup having asked two waitresses and finally a manager. The coffees, scone and soup were ok. It would appear there is a staffing issue. Without any fuss, the manager said I didn't have to pay for the soup, which was reasonable compensation for the long wait. It's a brilliant location and all in all, enjoyed being there but they need to quickly sort the staffing issue or whatever the problem is. Of course account has to be taken of the COVID-19 situation and staffing issues this brings. We're likely to do another walk soon and stop their again for lunch. I"m sure it will have improved by then.

There were only two types sandwich on offer so opted for egg, mayo and cress. The sandwich arrived dripping in mayo. I estimate half an egg was used and teaspoon of cress. I asked for more cress, came back with another teaspoon added. Was that a joke? All I could taste was mayo, it was disgusting value for money at nearly £4. I suggest whoever cobbles these sandwiches together looks how other venues make them, with the proper amount of filling.

Rubbish, overpriced food, would have been better off going to Iceland for a ready meal. Ordered two hot dogs costing £7.50 each which consisted of one of those nasty frankfurters you get in a jar, the sort you don't need any teeth to eat, lying limply in a cardboard white bun. Nachos, costing another £7.50 were drowning in that cheese squeezed out of a bottle. Not even the wine could save the day - another £6.50 down the drain on some nasty plonk. Gutted, looks like a lovely place to dine; shame the food doesn't match up to the venue.

Visited here on a Sunday for some lunch. The place was very busy (which can be expected on a sunny Sunday) which unfortunately affected the overall service. Whilst stood outside queuing, a member of staff came out and advised the girl on the door to let people know there’s no Sunday lunch left (as early as 14:00) However, this was ignored and no one was told. When seated we had to wait 15 minutes to even be served. When we finally had our order taken, we queried about the Sunday lunch and the server didn’t seem to have a clue. We then waited a further 20 minutes just for our drinks. The food once it arrived was ok, but not worth the wait. The menu could benefit from more vegetarian options also, as this was very limited. The place has potential to be great, but seemed far off the mark on Sunday. They could benefit from more staff at busier times to meet customer demands and also more stock for a Sunday lunch!

Very friendly and attentive staff, who worked quickly and efficiently to serve us - AND with smiles. We would certainly come again to eat at the cafe. Wooden outdoor furniture very comfortable and really liked the variety of seating arrangements.

Excellent food choice with lots of options for families. Quick and attentive service by Annie and the team. We will definitely return….

Myself and my best friend went for a walk and stopped for a black coffee, cup of tea and two pieces of cakes. We waited for 40 minutes for our drinks and the cake never turned up. We asked the staff 3 times of which they still never got us anything. They never apologised and when I asked the manager for an up date she was extremely abrupt and ignored me. Everyone there was complaining about the service and the delay of drinks despite there being enough staff for one staff member per table. An elder man was waiting for 20 minutes for a folk until we gave him ours. Another couple behind us waited 35 minutes for their salads then waited a further 30 minutes to pay. Another table of 2 men had finished their cakes before they received their flat whites. Staff did not apologise and were all standing by the coffee machine talking. Really bad experience compared to the very long queue in the take out coffee shop that had brilliant coffee with a friendly and speedy service. Although slightly disappointed they didn’t have the cakes that they had in the restaurant. Advice for anyone who goes - DONT!or go for dinner and arrive by 11am to be served for 5pm. Anyone on a walk go for a better service at the to go coffee shop. Awful service with no apology and badly managed restaurant. I will not be attending and highly advise anyone else not to go!

Impolite staff, unwelcoming. We realise Covid 19 restrictions mean our restaurants and cafes are working in challenging circumstances but this does not excuse rudeness by staff. We were castigated for daring to sit down without waiting for a server to direct us where to sit, a requirement of which we were entirely unaware. We are sorry we mistakenly sat down, but how were we to know we were expected to wait outside? No one was visibly on duty at the entrance, and we saw no clear signage asking us to wait.The service continued in a rather cold and unprofessional manner. When we asked why we had received only one small pot of cream with our order of two scones, we were again rudely told we were expected to share the single pot provided!All in all a rather unpleasant experience, with some rude and disrespectful serving staff. Looking for a positive, the coffee was good!As regular visitors we were surprised and very disappointed. What’s gone so wrong?

Virginia waters park - lovely. Restaurant - What a disappointment. A clear example of profit before service, quality and experience. Went for lunch with my 7 year old daughter who was as ever awesome! The menu on the other hand, was entirely unappealing for lunch (pizza, burgers, caesar salad at £11…oh and add a slice of chicken for another £4….). ‘Sandwich of the day’ - either tuna or egg mayonnaise. If you think of high margin low quality food, it’s on the menu. I ordered the ‘chicken goujons’ for my daughter and burger for me and a latte to wash down such a gastronomic delight!!! Goujons arrived quickly - as there were only 2 of them - obviously couldn’t have taken long to cook!! Burger was MIA! To be fair I had ‘most’ of the latte in my cup, perhaps just a few % of the volume on the saucer and spoon with the foam akin to blob of scum floating in a harbour!! Pedantic perhaps - but it’s a warning sign of care and attention. Ie there wasn’t any! Waiters/resses service was styled off ‘the walking dead’ (other pointless zombie shows are available to view…) with a bunch of them wondering aimlessly around the dining hall. Probably the only way to cope with the low standards and push for profit profit profit! Ended up paying and walking out without my order as my daughter had finished hers without mine being delivered. As awesome as my daughter is, she’s not renown for being a fast eater…The neighbouring tables who arrived after us seemed equally as depressed as I began to feel wondering what they had done to deserve such poor service and food - but they did manage to chew uncomfortably on their lunch options. Uncomfortably as a table of 2 had to call the waitress over (I was jealous as they seemed to not be as invisible as my daughter and I!) to ask genuinely where the dressing was on their thoroughly overpriced salad leaves! Another table asking how many goujons were on my daughters plate as they couldn’t believe they too had just 2! I was reassured by this table that I wasn’t missing anything as they reported their sandwich was terrible!To ensure this is a balanced review, it should be noted that we didn’t have to queue for a table. But I guess once bitten and all that! Sadly, there was no apology from the ‘customer service’ staff / waiters. Had to laugh as when they brought the card machine over it had ‘would I like to leave a gratuity?’ That’s a ‘hell no’ in case there is any confusion to my experience! I would have stayed to make more of a complaint but given the parking charge massive hike over the last couple of years, I didn’t want to risk a mortgage payment to stay and chat! Avoid avoid avoid!!!!Advice to management - think about the customer experience. Get your team to work as one. Handing the batton over from one to another if needed, get some energy and enthusiasm for what they’re there to do. Instill an ‘I care’ attitude and pride - even a smile or some form of customer friendliness!! Perhaps checking in with customers ensuring all is ok. It’s not difficult with the right leadership!! Think about putting some lunch items on the menu that differentiates the premium experience I think your looking to deliver. In summary, put some effort in!

It is a few years since we last visited this restaurant but as we were passing on our walk today we thought we would visit for a coffee and scone.We hadn’t realised that it would take nearly nearly 50 minutes even though it was far from busy. Plenty of staff but terrible service.Serving staff did not seem to have any particular area of the restaurant to serve.After a few minutes we managed to give our simple order. A coffee, tea and a scone with butter.After 20 minutes others who had arrived after us had received their orders and some were about to leave. Guests at a nearby table pointed this out to the member of staff when their order arrived. That person looked at us and walks away. After attracting another member of staff we asked what was happening to our order. 10 minutes later our drinks finally arrived, but no scone. We pointed this out but it took another 5 minutes for the wrong food order to arrive at our table and another few minutes for this to be corrected. However the real shock was to be charged of £4.10 for a single scone and two butters. Since we did not want the clotted cream and jam that was on the menu, but asked if we could have the scone and butter we assumed that we would not be charged the full price. Having said that the staff were so disorganised we don’t suppose the person would gave us the bill had any idea of what we had originally ordered since this whole process involved 5 different members of equally clueless staff.So our quick stop turned into a 50 minute fiasco. Never to be repeated.If you want to be ripped off and have a lot of time on your hands a visit may be worthwhile.

Sat outside lovely setting overlooking the garden but a poor choice of food if you didn’t want a large meal, very slow service. We ordered coffee & red velvet cake - I don’t know what the cake was but there was nothing red velvet about it. It was solid & sweet. The best thing about it was the fresh strawberry on top. We left over half the cake.

Came for a family lunch before walking around the lake. Service slow, sandwich out of packet, chips tasted of fish obviously cooked in same fat as the fish. Wrong food arrived and not together. Staff not attentive, actually semi dormant & not enough people.

Had coffee and a tea which was lovely. We sat inside. However, was very disturbed to see a staff member rubbing a table down with his hand to wipe away crumbs after a family had vacated the table. My husband and I were just discussing he hadn’t sanitised the table before going straight to take an order from another table when a waitress showed another family to the table. They went to sit down and noticed the dirty table so went to another only to find that one dirty too! Wish I knew this before deciding to have drinks here.

Lovely setting but had to wait for over 30 mins for 3 hot drinks, despite waiters/waitresses wandering around at front of house.Asked 3 times where the drinks were when eventually they came as we were about to leave.

Had the Caesar Salad. £10.95 for lettuce, shavings of parmesan and barely visible dressing. Will not be returning. Ever!

I am afraid that long experience has left me with low expectations from the catering in popular 'attractions', so I was pleasantly surprised with the food quality of the lunch we had at the Savill Garden Cafe. The prices are a little on the high side, but that is normal for places with a captive market. My partner and I both enjoyed a tasty burger, although I was baffled as to why her chicken one was served with fries and a tasty slaw but my beef one only had fries. The food was served hot and although the kitchen was obviously busy, the wait was not excessive. Our friendly young waitress was very genial and her cheerful demeanour made us feel very welcome. We did not have a dessert (no starters are offered here) but just tea/coffee afterwards as we both found the burgers very filling!

Met by a waitress who was so rude, made us feel as though we shouldn't have been there, she was very abrupt, even showing us to a table was such a chore. The whole experience was awful. When food arrived it was ok. Coffee was excellent. Staff really doNeed lots of training in member facing , and how to be polite. All in all, although i am a member, i will not be back for a long while , especially with friends.

Came here after dropping daughter and family off at Heathrow, came for the gardens and something to eat. Arrived 11:20 so just in time to order the full breakfast for my wife and self. Coffee and tea arrived pretty quick and were very hot and the cappuccino was good.Breakfast arrived and it was truly delightful. Excellent Cumberland sausage, two spot on poached eggs on toast, lovely tasty sliced mushrooms, good bacon, hash brown, baked beans and tomato - all one of the best breakfasts we have had for a long time.Would not hesitate to return - especially for the breakfast!,

A group of us visited Savill Gardens today and initially intended to eat here. However, having read recent reviews we decided to walk down to the Wheatsheaf and are glad we did. We stopped in Saville Gardens kitchen for coffee and had a long wait (it wasn’t busy). Nobody was sitting inside, so it was seated table only service, outside only but they didn’t have any tables outside for 8 so we were obliged to sit at 2 separate tables. We returned for tea later. Service was really slow and half our group at one table had finished their drinks before we’d even been served with ours. The only thing they are quick about is asking you to scan the track and trace QR code!

I was here around 2.45 - so in theory after the lunch time 'rush.' I ordered soup and a roll plus a cold drink. You would have thought 15 minutes tops - after 25 minutes I asked the waitress where my food was. She apologised and said she would find out. After about another 10 minutes a waiter came along with soup and a roll - a very small, anaemic looking thing (advertised as freshly baked, I think not!). I asked where my drink was he said he would check. Then the waitress came along with another bowl of soup - again no drink. I said I had the soup now, just waiting for the drink. She then came along with a glass and the wrong drink.I am sorry but how easy should it be?To be fair she didn't charge me for the drink and offered a free slice of cake. That was a nice gesture but I am afraid I will think twice at least before eating here. And FYI - you cannot bring food into Savill Garden so the Kitchen pretty much has a captive audience !

25 minutes to take order. Then arrived fairly quickly but rubbish service with an average food. Would not recommend. People who got there after us got served faster.

Very poor and slow service. Took 15 minutes for a coffee. Then was told we do not have sandwich and chips until 12 noon. It was 11.50!! When we got our coffee surprise we could order our sandwich which was very nice.

very slow service waited 20 minutes for a coffee, and 40 minutes for a cold pain au chocolate! informed the wait staff who said they would talk to the manager, but obviously, no one cared and we were just handed the bill without at least an apology or an explanation as to how a pastry takes 40 minutes to prepare - surely you just put it on a plate and serve?

Lovely lunch , excellent setting, waitress was extremely helpful and attentive, great accessibility for wheelchair users , our first visit of many more.

Popped in for a coffee and cake. The food was really lovely. However it took over 30 minutes for staff to seat us and take our order. And a mistake on our bill, they tried to charge us for someone else's food, took time to sort out. Result was we went over 1 hour in the car park by 4 minutes.....£6.00 to park our car. Waiting staff do work hard, but people get ignored or forgotten about. We saw an elderly couple leave fed up of waiting. And why are staff constantly passing us with washing up bowls piled with dirty crockery - why not get them trolleys to make their work easier & more efficient.A real shame.

I can’t express highly enough, the professionalism of the Manager heading this beautiful eatery & his young staff. A mainly young team but so courteous & friendly, the food is scrumptious & there is something for everyone. My Husband & I were also impressed with how all the staff were working so close with one another to make our visit exceptional. Thank you Peter for creating a great atmosphere & training your young staff to such a high standard.

Our first visit to the gardens and fancied a bit of lunch afterwards. It was a warm day so most people were sat outside. We didn't wait long to be seated at 1pm (around 10 people ahead of us) even though most tables outside were taken. Everything was table service still but we didn't wait long to be given menus, for our order to be taken or to get the bill and pay, unlike others.The service was friendly and efficient. I think a couple more staff may have helped make it a little better but I'd be knit picking if I complained for that. We were content to sit and enjoy looking out at the gardens. We don't generally expect much of this kind of place but we were pleasantly surprised. We had a pizza, salad and chips and they were all well prepared and tasty. It was all better than expected and above average for a restaurant attached to an attraction of this type. We were full after lunch otherwise we'd have tried one of the ice cream sundaes we saw going past us to others as those look amazing!

we had lunch here when visiting the savill gardens my wife had tomato soup it was a bit like a tin of tomatoes with a couple o basil leaves added and no butter with bread and I had a cob salad, it was big, dressing was good so all good for me could maybe do with couple more staff to help with the numbers+

Difficult to see where entrance to restaurant was because of lack of signage. Entry sign tucked away out of site from entrance to the building, and at other side of buildingVisited 25th May. Food order taken very quickly ( although two other staff came over to ask if we had done so ! ). Drinks arrived promptly. Noticed people who came in after us got their food before us ( and , yes they had also ordered pizza). Asked waitress to chase this up - so waited 40 minutes for two pizzas. The waitress did give us complimentary cake because of the wait.No follow up service - did we want a coffee following our meal ?We were table 107. Noticed the two tables either side of us also chased up their food orderNo waiting staff coming to our side of restaurant, so waited another 20 mins to pay bill.Not really waiting staff -just people who bring food and then ignore you

Service extremely slow. We only wanted a coffee and were asked numerous times by several staff whether we had placed our order( we had). It needs better management and another coffee machine. We visited on a quiet day so don't know how they would cope during weekends and bank holidays.

Yesterday I visited the The Potting Shed - One of the ladies that served me was lovely but unfortunately her service was overshadowed by her colleague who was rude and miserable. Anyone would have thought I was asking her to do me a favour by actually serving me. I ordered 3 toasties and had to ask for a bag, I had to ask for sugar for my coffee and napkins which wouldn't have been a problem if I wasn't met with such dirty looks (the face mask didn't cover enough of her face to hide them). Even my young daughters commented how rude she was when we walked away. Do yourself a favour and give her some customer service training.

Having been coming regularly to Saville Gardens/Windsor Gt Park for many many years the cafe has always been pretty good, good coffee and lovely cakes. But not today. My friend and I ordered, on a recommendation from our waitress, an apple cake with berries. Looked great, but the texture was very weird, gritty and grainy very unpleasant. Was this a gluten free option I wonder? Shame spoiled our visit especially after queuing.

Visited with my husband and daughter after a lovely walk around Virginia Water. Ordered lunch but after 40 mins of waiting still had no drinks or food. Having asked a member of staff, turns out they'd lost our order! They were barely apologetic and we decided to leave. It seemed completely chaotic and we left with the distinct impression of not being at all valued as customers. Rather spoilt our day out.

Having queued for 25mins, when it was our turn to be seated just after 11 am !, we were bluntly told they were serving lunches only and not seating customers who just want tea and cake. The staff could have easily clarified this to those queuing. A few others queuing behind us left on hearing this. I would like to point out that the sign at the front entrance does not clearly state lunches only.

Appalling treatment towards my elderly mother and myself - having obeyed COVID procedures by signing in and wearing masks - I’d mistakenly helped myself to cutlery that was placed on a table close to the signing in table - an aggressive female Manager then leapt towards us and within 50cm began shouting told us to get out and informed us both we would not be served as we hadn’t followed Covid procedures - this was untrue; unfortunately for both my mother and myself the young polite waitress who had previously been guiding us through the Covid procedure was reluctant to defend us from her aggressive Manageress . I do not recommend visiting this Restaurant. Very poor standard of customer service from the Manager.

It was my wife’s birthday celebration with some close friends in our bubble. This was our first visit the surroundings were beautiful but this kitchen food was poor. I chose the vegan curry it was like vegetable soup on a round naan, no flavour and the naan was very thick and doughy. The service was very slow and it wasn’t very busy at this time. Very disappointed ☹️

Went for lunch and we had the roast chicken. The presentation of the food is below standard, tasteless and not acceptable. We were also made to feel unwelcome, poor . Would not eat here again or recommend.

Felt very safe eating outdoors here during COVID19 pandemic. Waiting staff were wearing masks, lots of hand hygeiene, test and trace. The food was really tasty.

We really enjoyed a quick lunch here adhering to all of the covid precautions we felt safe eating here. We had their stone baked pizzas which were really nice, could do with a few more toppings but overall Well priced and good service!

My friend an I wanted to sit outside for a coffee and arrived at 11.15 to be told that only people having lunch could sit outside even though we could see plenty of free tables and people drinking coffee or tea, I don't think it is unreasonable to expect a coffee where we would like to sit at coffee time!!! Last time we went we were informed that we could only sit outside up to 11.30 and my husband and I only last week had a coffee outside at gone 12. Make your minds up!! It is totally tiresome and completely illogical and it does not make you feel at all welcome. My friend and I are of the age where we wished to socially distance in the open air. I gave up trying to reason with the staff member and the manager and felt very unwelcome.

We sat outside which was very pleasant and ordered a pepperoni pizza, caesar salad and a peri peri chicken burger. We were served promptly and the food was fresh and tasty. No complaints about the food, however the prices are quite high for what you get.

Pity about the rude woman on the door who cross questions you as to what you want and tells you in a very abrupt way "Sanitise your hands before you go in." O.K, we get it, we have to sanitise, but there are ways of reminding people in a polite manner. One is made to feel generally unwelcome.

Not so impressed by service or food.After being seated we waited 20 minutes to get our order taken.Delivery of the food was about another 30 minutes.Food was distinctly average, my burger was all but cold.Waited another 20 minutes to pay the bill.Would take a picnic if visiting again.

With friends spent lovely day walking around the gardens and in mid afternoon had lunch in the Kitchen cafe Food was excellent and arrangements very goodService was very good especially Rachael friendly and attentive to detail made the experience even better Really seemed to like her job in these difficult times bubbly personality and delightful smile too What more could she have done to make us feel welcome

Visited yesterday. Had a lovely long walk with a friend. Beautiful surroundings. Deliberately didn't take my dog as wanted to treat my friend to afternoon tea and cake on the terrace. Arrived at just after 3 and no queue to be refused entry if not having lunch. At 3.05pm? Was told be the female member of staff to get our drinks and cake at the kiosk entrance. Queued for a considerable time and struggled for a table. As a long standing member it was not the experience I was looking for, and clearly it was more about the money we were potentially going to spend on the terrace. Shame.

We visited the gardens on Thursday afternoon. We were unprepared as you have to pre-book tickets online before arrival so quickly did this on our phones and showed the code at the ticket desk. It felt very Covid-safe with helpful staff, screened ticket desk/shop till and sanitiser stations. The gardens themselves were lovely. The summer garden in full bloom was spectacular. There weren't many visitors so social distancing was easy when we came across anyone. We went to the outdoor cafe for lunch. The tables are well spaced out and sanitised between visitors. The staff wore masks and gloves and it was table service only and contactless payment. The menu was limited to sandwiches, salads, pizzas and cake but very nice.Overall we felt safe and welcome and the gardens are beautiful. £12 online adult ticket for all day access and parking included.

We visited this afternoon at 3.00pm. The restaurant was half empty. We were seated outside and offered menus and advised someone wouldCome and take our order. We waited 20 minutes and not one waitress bothered to come over to take our order! We gave up and left. When we tried to get their attention they just avoided eye contact. When we looked at the menu the choice was poor. The gluten free options were limited to gluten free pizza. No gluten free sandwiches, choice of 3 gluten containing cakes.

My husband and I booked tickets to visit the Savill Gardens on Sunday 12 July, the weather was glorious so we had a lovely time wandering around the gardens. I had checked the website for information about food beforehand, and it said the Kitchen was still closed. However, after our walk, we saw a queue forming for the restaurant on the terrace so decided to join it. The staff were really friendly and efficient with getting people seated quickly and safely. Despite the warm weather, we decided to sit inside, and we pretty much had the place to ourselves! Very peaceful! The service was friendly and fast, and the food was delicious. We ordered and ham & cheese baguette, and a tuna mayo sandwich, which both came with chips and salad. We also ordered two soft drinks, and the total came to £21. Really not bad value at all, considering how much food there was!I wanted to leave a review because we were both so impressed with how well the restaurant was running considering the circumstances.

I've visited Savill Gardens often, and eaten in their restaurant most times. This was the most inedible yet. It was an open steak sandwich with my favorite cut, flat iron. The steak was full of gristle and the bun was like cardboard. The coleslaw was supposed to be spicy, it was not, there were no steak knives available so I asked at the counter. Telling the young lady that my steak was extremely tough and could I have a steak knife was told, we don't have steak knives. With that she turned away completely uninterested in my dinning experience. Such a pity.

In a triumph of hope over experience we tried this restaurant once more. Baked cannelloni was a mean portion for £12.75. Chalky textured layer of spinach and ricotta with sharp industrial tomato sauce. ‘Classic’ Sunday roast (£14) was advertised as chicken. They must have run out as what arrived was gammon, unappetisingly dry and grey after sitting under the heat lamp too long. This seemed to me to be a risky substitute. Not exactly welcome if you are Jewish or Muslim

Lovely gardens and lovely location but unfortunately the restaurant food standards are very low.My boyfriend ordered the beef pie, firstly it wasn't really a pie, more like beef stew with bits of pastry mixed in. Secondly it was far too salty for him to eat. My pizza was not as good as last Summer.I hope they get a better chef and raise their standards.Will definitely be visiting the gardens again but avoiding the restaurant until it improves.

Excellent place to visit when you finished your walk round the park you can go into the Seville gardens and have excellent food and drink toilets are nice and clean and plenty to look at and buy very good all-round place

I’m a regular coffee shop user but, after several weeks of really poor experiences I’m seriously thinking of ending my membership. Stale food, poor choice after 14:30, tepid coffee (or half a cup of froth), dirty tables which you often have to clear yourself to get a seat, lemon cake (used to be excellent) is now an over-baked, hard, dry lump, butter pats stored on the warm top of the refrigerated cabinet, often no plates or trays available. Get a new baker and some extra staff - it would be a cleaner, nicer experience. The one star is for a couple of the counter staff who are genuinely caring and lovely.

We visited after a long walk around Virginia Water and were surprised to find that dogs were not permitted in the building which ruined our plans for a good lunch. My husband visited with my daughter and found that service could have been better. There are not as many cakes on offer as their used to be and some of the tables could do with a good wipe down. Apart from that the food was really nice but it wasn't cheap. They didn't stay long as I was walking our dog but might have done if she was permitted. Nice atmosphere and surroundings.

We are sad that this restaurant is continually poor. Today my son treated me and my husband to lunch after walking his dog in the park. We ordered 2 soups and my son had a vegan burger and salad and chips. One soup and the meal arrived, the second soup just did not appear and I had to ask for it! It finally appeared 15 minutes later. The waitress was very apologetic and gave us complimentary tea. However, the bread rolls were hard and stale, the salad was on the turn! We are locals who go there often, so sad to see how poor it is when it is in such a prestigious location with prices to match!

I think the Kitchen cafe was nice but I went to the Coffee cafe at the other end of the hall today. Although the snacks looked nice, the smoked salmon bagal was tough and my friends sandwich bread was dry. In summary: not fresh enough!

The Savill Garden is well worth a visit but sadly their 'Kitchen' is not which is unfortunate as being part of The Crown Estate they have a captive market meaning there are no alternative eateries. We visited as a family, 4 adults & 2 children, on a busy Saturday after Christmas & the place was extremely busy meaning the wait for food was 30 minutes which given the number of people was reluctantly accepted. The varied menu included a selection of wood-fired pizza's from which we chose 3 Margherita's described as mozzarella, napolitano sauce & fresh basil. They weren't particularly big & cost £9.75 each but sadly showed no sign of any basil fresh or otherwise - very disappointing as the 3 cost £29.25. Our other meals included a beef burger, chicken burger & a mezzo platter all of which were described as just ok. Together with 3 lattes & 3 soft drinks the bill came to £84 plus the £7.50 for a little over 2 hours in the car park which we thought was a lot.

We visited here on a Sunday lunchtime and managed to fluke a table. We crammed 6 adults and 6 kids around two tables designed for 4-6 adults. Food was taking 30 minutes from the time of order, which was carefully communicated to us before we ordered. My wife had soup and bread, kids had pizza and chicken burger, and I opted for a superfood salad, which I added salmon to for an extra £2. My salad was unfortunately very bland, and a bit “wet”. The salmon fillet was cold and smoked. It wasn’t what I expected. I wasn’t overly upset, more disappointed. With the added coffee the bill was £35, and this was for two adults and two kids.

After experiencing an enjoyable vegetarian cooked breakfast a couple of months ago I treated a very good friend to join me for a Christmas breakfast after a walk. I again chose the vegetarian full cooked breakfast, my friend chose the eggs Benedict. When our food arrived it was briskly served on cold plates. All 4 of our eggs were very over cooked (I would describe mine as hard boiled). No excuse for that apart from sheer laziness. The mushrooms on my plate were the pre packed and pre sliced variety. Very disappointing indeed. It is very difficult to complain when you are treating a friend. The food should be more consistent in quality and standard, especially for the prices charged. Shame.

We visited yesterday and were shocked by the hygiene of the potting shed coffee shop. The front of the coffee machine was covered in a veneer of dirt and when I peeked around behind the machine, it was filthy with unwashed glasses and dirty rags in the drip tray. To top it off, when we were leaving the gardens, the guy behind the counter was busy cleaning the bottom of his shoes with some blue rag. I did raise this with the main staff at the venue and hopefully something will be done about it before public health get involved.

Went during holiday period for coffee. It was very busy but still managed to sit comfortably. Service was a little slow and coffee a little bitter for personal taste.

The service at the Savill Garden Kitchen was very friendly. When I went to the counter to order, I could not have been made more welcome. (This was after I stood awkwardly at the entrance, and was ignored by the manager). However, I was really disappointed with the so-called “superfood salad. I chose this as a healthy option, but it was little more than a pile of white cabbage swimming in a sea of vinegary dressing. I definitely wouldn’t order that again. I ate most of it because I was hungry, but regretted it later.

Firstly a huge thank you to Jonathan and Piotr for organising the lovely lunch or us. It was great to have a hearty lunch from the long over due new menu, which is much more varied than before. I had the Butternut squash curry, which was delicious but would have been better with rice rather than a flat bread. My husband had the Slow-cooked lamb shank, which he said was really tender and delcious. Icing on the cake was listening to a choir singing christmas carols whilst we dined. Perfect way to end our visit.

Visited this morning with 2 friends for breakfast, one is a chef. We chose the vegetarian cooked breakfast as it sounded lovely. The poached eggs were beautiful, gorgeous veggie sausages and the portion sizes of all the items were generous - everything was served hot.