Kings Roast Coffee House in Chiltern

I had previously visited this shop for years when it was Baskin Robbins.It was always serviced by warm friendly staff as other reviews allude to. After the covid 19 lockdown it reopened a few weeks ago under a new name and my children were asking me to get takeaway items ever since so today we headed out I visited today Saturday at 5.30pm. The shops presentation and menu looked fantastic.the shop was clean...in the short time we had to view the ice cream it looked fantastic. However all that counts for nothing when you have a thoroughly rude and uncivilised staff member with no manners working behind the counter. For the sake of management I refer them to the cctv which will show a thin male in his 40s with glasses and receded hair as whom I refer to. I had taken my son in at 5.30 pm .The aforementioned staff member asked for our order.My 14 year old son tried to give it several times over the blaring too loud radio but the staff member couldnt understand. So to politely help I tried to give the staff member the order but was abrupty cut off mid speech with a bark of "sssshhh hes telling me one at a time" .He turned around to make my sons milkshake order with his back turned to us but shouted out " anything else" without facing us....I began to give the remaining order consisting of 2 more milkshakes and firstly 3 ice cream orders , to which he barked out "Which flavour" ..i began to now give the in fact 2 flavours per person when he cut me off before i had given them ...he abruptly shouted back the wrong order.I smiled and tried to correct him but he was very impatient and was getting angry (!)..I said "Excuse me sir I"m trying to give a simple order and you keep cutting me off"....he truculently barked back "Well i can ask you 2 things at once if you cant answer not my problem" .I was flabbergasted at this individual's attitude. I calmly replied " Sir i"ve come here to buy ice cream and you are a very rude person so we will shop elsewhere" . As I left like a hooligan he bellowed out for me to pay for a milkshake he hadnt even given us. Am utterly classless individual and we wont ve shopping here again. I am a local school teacher and frankly I wouldnt expect this behaviour from a petulant child. this man behaved like a hooligan in front of me and my son and other customers. Management should look at employing someone with vestiges of civility capable of serving the public. We shall not be returning until...no doubt this idiot runs the business into the ground and new management take over.

5 star!! Cozy, friendly staffs :)) Definitely get back soon.

First Impressions, I was informed online that The Crown was open this morning, I visited to get a coffee and to have a look at how the alleged 3 Million had been spent, had to use the side door marked for ‘partners’, whatever that means? Was told that the pub was closed for another 30 minutes, so I had a quick look around . First impressions saddened me greatly, this is a lesson on how to ruin a country pub. What do I mean? The design theme is exactly what you would expect from a city centre refurbished hotel lobby, in my brief review there is of course no connection to the pubs history. This includes the fact that the new staff had no idea that I had been a customer of this pub for 37 years (a local) because the new management remove all bar one of the original greatly valued staff, well done. The only reason there is any sign of the character of the previous pub, is because it is a listed building. This refurb is pretentious and out of place, but will be great for group selfies. Boo hoo,, another great pub bites the dust.

great working class no nonsense pub (with pool tables and super cheap beer), go there before it gets refurbished (ie gentrified)

One of the most friendly, welcoming Costa shops I've ever been to. I go regularly and am always happy with the service and friendliness if the staff.