Harris and Hoole in Chiltern

Maybe just unlucky choice but watery tasteless coffee, I think it was a long tall, I drank mine as did one friend but other friend gave up.

Service is ok, but the food options are a bit dull but tasty.

Harris + Hoole is our go-to coffee house in Amersham new town. Friendly service, great coffee selection, comfortable seating at tables or armchairs and dog-friendly too. Recommended!

come here weekly after work! staff are very friendly and always have a smile on their face! i would recommend coming here opposed to the other coffee shops on the high street 😌 the atmosphere is very relaxed and has a modern vibe! good place to study/work with charging ports!

A great place to chill with a carefully-crafted coffee in a very informal, relaxed atmosphere. DOG FRIENDLY! They LOVE having your furries come along, and will probably make a fuss of the pup (pro tip: ask for a puppachino) and have a chat with you about your fur-baby. Good food, too! I especially recommend the breakfast wrap!

Lovely, chilled and friendly staff

This place is a disgrace. Look up, and the ceiling is so dirty, with holes in it as if from a past leak, right over the food. There is so much dust and loads of cobwebs. There are slug trails all over the mat by the front door, and the floors look as if they have never been cleaned. I only used the WC to wash my hands but it wasn't nice.

A bright start to anyone’s day. The gentleman behind the bar was bursting with energy at 0730 this morning and happy to help. The toastie was lush and the coffee was perfect. Same price as the Costa and Nero Down the road. The difference is that you enjoy being in here and feel relaxed. Thank you to the bearded gent behind the counter for your awesome service and smile. 😊

First impressions the door mat as you enter is filthy covered in dust and debri, the walls need painting, the toilet bin overflowing very scruffy in the toilets , and tired looking, needs an overhall and some TLC , but STAFF VERY NICE AND COOFEE WAS GOOD ,

Harris + Hoole offers excellent coffee and delicious bakery options. The coffee is top-notch, and the bakery treats are equally delightful. We all ordered coffee twice because one cup wasn't enough; it was that exquisite.

I'd driven from Heathrow to try and get coffee on my way back to Northamptonshire. Unfortunately there were no parking spaces nearby. Just a car park around the corner where you have to pay by app as the machines all looked broken and couldn't pay by cash or card. I would love to have tried your coffee because I know how good H&H coffee can be, but I wasn't going to pay for parking in order to get coffee and more than double the price for the pleasure. Pity....☕☹️

Great place for a coffee and cake or light lunch. Went for the first time abs service was great. We had tea, coffee and scones. All delicious and a nice relaxing atmosphere. Will definitely be back.

Cookies a bit dry. Nice calm atmosphere. When I told the waiter that all the colouring pencils that they provided for children were blunt he just shrugged his shoulders.

The place is very dirty, full of cobwebs and dust, the cake and coffee are acceptable but the dirt disgusts you

Great customer service and nice tasting coffee. I think this brand is still owned by tesco.

Great breakfast, makes my mornings a bit brighter. Lovely staff, they remember people by name, makes you feel welcome and at home.

I’ve enjoyed Harris and Hoole for a quick coffee with friends and some toddler time for quite a few years now. However today I went into the accessible toilet. What the hell has happened? I’ve never seen a dirtier toilet in a chain cafe. I’m talking dust and hair all over the toilet and basin, suggesting neither had been wiped for a matter of weeks. I didn’t investigate any further by looking in the ladies or men’s loos, but that doesn’t matter really as many people have to use the accessible toilet, and it was definitely not closed off in any way. Very, very weird. Coffee was fine but after the loo I wondered about kitchen hygiene a bit too!

Treated by mum to a Lovely delicious hot chocolate on a rainy afternoon and what a treat it was!

Without any exaggeration these guys are absolute coffee geeks, making Harris and Hoole by far "THE BEST" coffee on the UK High Street. Every time I visit my parents, I come here every day, usually in the morning. Their Lattes are smooth, velvety and have a slight nutty taste. This business, in all seriousness have set the bar so high as far as coffee goes that I can no longer drink the burnt tasting stuff that their competitors offer. Oh, and their sausage rolls are absolutely amazing (they have a hint of rosemary). I also love the Rocky Road cake too. Everything here is fantastic along with the customer service.

Draughty, overpriced and lacking atmosphere. Friendly baristas.

Very friendly staff, nice ambiance, good coffee, fresh croissants, good service. Altogether very nice ...... except parts of the curlstomer area are really grubby, dusty and badly in need of a clean, eg skirting, floor edges and very dusty low level shelving.

Good coffee poorly made, ill mannered cashier and toastie not toasted, disappointing

was met by a really kind barista today who offered me a cold drink of water and an iced coffee when i entered the shop in tears. he was really patient and friendly, told me to sit down and brought over the drink to me. i immediately felt at ease: a small gesture like that goes such a long way - i can’t thank both baristas enough for their kindness

It's a trendy coffee shop. I had a bacon roll and a oat milk latte. Both very nice. The WiFi was horrendous getting into, but that might be me. In the end I used my phone as a hotspot. Very convenient spot.on Amersham high street.

Great atmosphere and the staff were really lovely! The coffees were artisan state of the art, brilliant place

The place is filthy. The toilets are disgusting. Worse than any public toilet I’ve ever visited. If that’s what it’s like in the open areas…what’s it like behind the scenes?

Great range of food that's really flavorful, along with a nice atmosphere and friendly staff.

Great coffee and location didn't eat.

Lovely airy room. Killer cappuccino.

Sam is the best thing about this place - he’s always friendly, but also always funny as well! He makes an effort every time we see him to be welcoming, and that makes a huge difference. The coffee is great too, and the pastries are the best around. Throw in the comfy seats and you’ve got the perfect coffee shop!

I live locally and I’ve been coming to Harris & Hoole regularly for about a year and a half - it’s now my favourite place for coffee and pastries on the high street! Noticed a really impressive improvement in service, staff, hours, and food lately - special shout out to Sam for being so friendly and attentive! Huge thanks to the team for working so hard!

Fantastic service today from Sam. Great to see a coffee shop so focused on community! See you soon.

Fantastic staff so friendly and so helpful too , love the cups and saucers exquisite 👌 coffee brilliant ...

Super cool chilling space. I had poached egg on toast which was delicious. I had the a Peruvian filter coffee that is absolutely amazing 🤩 Staff are friendly and attentive. What a great way to start my morning!

Visited Harris & Hoole for a lunch time coffee & snack. Poor service. The staff member took my order of a coffee, sausage roll & cake and immediately forgot about it. I collected my coffee and sat at a table which like most others was full of previous customers mugs, cutlery, packaging etc. After 15 minutes I had to enquire as to where my food was and saw the only sausage roll still in the display cabinet. My food arrived with an apology; the table wasn’t cleared & my plate was placed on top of another one already there. I had already finished my coffee so it was all a bit dry. I know they will say it’s a staff issue but other cafes in Amersham provide a better service with the same level of staffing. It’s just a lack of awareness & incompetence.

Gone downhill in a big way. Used to be the best coffee but now staff are on their phones and not interested, it’s never open on time or opens when it should be because of staffing issues and when you do eventually get served, it’s the slowest on the high street. Much better options now at Spiga and other places.

Went in at 3pm on 8th March 2023 and told they were closing in 10 minutes and I would have to have a takeaway. According to the website you close at 6.30pm

Absolutely delicious coffee and cakes! Throughly enjoyed and very friendly staff.

Where are your staff. Those who were there for the shift did well but not opening till ten on a Saturday was surprising

Nice sandwiches and coffee, pleasant atmosphere

Lovely place, great coffee and kid and dog friendly including free babycinnos! Food selection not so great for vegetarians apart from cakes. The baristas are all very friendly and sweet, however usually seem understaffed and rushed off their feet. The opening times are a bit confusing and prone to changing - when asked, the staff seemed as confused and frustrated as the customers and very apologetic. As well as this they had run out of quite a few things when we visited, again the staff were very apologetic but it did spoil the visit a little having to order second choice options. I can only assume it is down to poor management which is a shame.

It's a lovely place, but you'll have to negotiate the openong hours - we ended up standing outside waiting to go in, 15 minutes past opening. More annoyingly, the waitress could see up waiting and just ignored us. As I say, lovely place but a bit of a gamble

Cold coffee, slow service, would not take cash but could not explain why. Toilets closed except for the disabled one and no lol paper! Will not be returning.

Why put on Google you're open until 5pm, but at 4pm very closed and looks like closed for a while. Good job I paid to park

Great coffee, nice interior design, but the WiFi is awful. I tried to arrange a call with my colleague, but Zoom, Telegram, Viber, WhatsApp did not work, connection sometimes disappears. Supper inconvenient! Guys please fix your WiFi and your sales will increase!

Came back to Amersham in the Hill specifically for a coffee here as I love the decor and feel. Officially the most expensive latte ever! Most down aspect is lack of hygiene. The outside of the toilet doors are yucky. All it takes is some cream cleaner and a cloth. Coffee was muddled and one remade. Won’t be going back sadly.

Delicious coffee and food, beautiful cafe and atmosphere, pleasant staff. Definitely coming here whenever I'm in the area.

2 coffees £7 served in paper cups which we were asked to come and collect even though we were invited to sit down. I asked for cups to be changed to ceramic which was done. Sorry not impressed. Coffee was ok having been poured from paper cup.

Delicious coffee, poor selection of food available on a busy Saturday morning.The baristas were rushed off their feet, too understaffed leading to an excessively long wait.Couldn't provide ceramic cups for indoors as understaffed.

Great coffee and nice food, service isn't fast.

OMG what terrible service. Why does it take 3 staff nearly 15mins to make 2pots of tea? No queue just inability of all the staff to do much else than chat to each other. If I hadn't paid up front I would have walked out!! The worst place ever.

I would like to display the food when I come in at the entrance. Excellent staff and welcome back to customer.

Nice place, nice coffee, nice and peaceful!

Never too busy, ( or maybe I always get lucky!) staff always lovely.

I can tell that when this place opened it was the coffee shop to be at but the furniture and surfaces / bathrooms etc have not been cared for. Every chair has stains on it. Service and coffee was fine just didn't feel like I wanted to stay there for too long

Trendy and welcoming atmosphere with a good selection of foods and drinks on offer. Something for everyone and staff were welcoming and friendly. A wonderful range of plants on sell at the front of the shop and lots of seating space at the back to enjoy a coffee with friends and family or just of your own with a good book.

The quality of coffee can be very hit and miss. Lately mostly miss

OK for a quick coffee and not too busy

Very impressed with Sam today, who on hearing my little ones pleas for a croissant ( that they’d sold on the display) very kindly went to fetch one and cook it just for her. Great service.

Unfortunately the filter coffee machine was not working so I had to have Americano which is not my favourite. The pain-au-raison was delicious.

Great coffee, not too noisy and lovely staff.

I’m a regular at H&H because the atmosphere is relaxed and welcoming. The coffee is very good and the staff are usually friendly. Sometimes it can feel very grubby - the recent introduction of plants for sale at the front and the replacement of the floor has helped, but the toilets are disgusting. There are also too many low tables and low seats which are not conducive to eating (and in any case, the food quality and selection is dire).

My favourite coffee shop in Amersham. Does a huge flat white, normal or decaffeinated. Nice atmosphere, comfortable sofas. Wish I could get there more often, can get busy though!

Beautiful interior design and the best tasting coffee made with expertise. Even the cups were enjoyable to spend time with. Highly recommend!

I've used H+H a few times here and they are usually quite good. Just one poor experience when they decided to heat my cheese and ham croissant without asking me first (yuk). The staff are ok and I have not noticed any lack of hygiene.

Very nice coffee friendly, helpful staff

What a treat. Enjoyed the coffee and sausage roll, good for chatting over breakfast. Busier once kids have been delivered to school.

Beautiful comfortable coffee shop, great decor and sofas, great coffee and service.

Absolutely fabulous coffee and brilliant customer service from the delightful Tom. He could not have been more friendly, welcoming and accommodating. A thoroughly enjoyable experience due to the excellent choice of staff, and great snacky menu. Many thanks. I highly recommend a visit to this lovely café of great character.

Wonderful atmosphere, beautiful food and drinks

We used to love this cafe, but it's gone seriously downhill. Service not very friendly, no cash accepted, coffee very average and overpriced. The food was just ok. Sycamore makes a much better flat white and cheaper too, with much nicer atmosphere. Crazy Goat too. I will not be returning to H+H.

Luke warm filter coffee, incompetent girl serving got my order wrong twice. Eventually swapped for an Americano which was very average. Won't go here again.

Great coffee and a great community. Every outlet I went to had the best coffee in town and the coolest location. It’s hard to find one that is not housed inside a supermarket these days, as those tend to have a lot of surrounding noise, but at least you still have really great coffee where you shop!

Good service. Nice to sit and chat there

Great coffee, bit expensive but just lovely. Staff very friendly, can't fault it

Love the coffee and the staff are really knowledgeable too.

One of my favourite haunts. Great coffee, brilliant service and lovely space to chill out. Barista's know their stuff too. Great place!

Best place for coffee in the local area with the friendliest staff

Found brie and cranberry croissant at this place, very interesting, but it was slightly overcooked, or I am just being too picky. Other than that, really cute place in Amersham!

Love to meet friends here. Great drinks and snacks and even when busy, it never feels too crowded.

Great staff atmosphere and coffee

Really friendly staff and good coffee.

I lived in Italy for many years and have many Italian friends in the UK. You can be sure we know a lot about real coffee. Harris + Hoole brews one of the best. My favourite coffee in the area, I drive 7 miles to drink it.

First impressions were not good being served coffee with a dirty unwashed spoon during the Coronavirus pandemic. Good to see hygiene is important to the Tesco family; I very much hope they washed my cup noting they weren't using disposable cups. Coffee was weak like dirty dishwater without much flavour. It appears this brand is all style over substance if they can't serve a decent coffee. I'm certainly not going back to a Harris + Hoole again in a hurry.

Great coffee and great service.

A very basic coffee and cake service courtesy of the post lockdown world but they really need to get the toilets back in service.

I love the coffee and treats they have in Harris and Hoole. It's a great atmosphere in this branch with the staff being so friendly and helpful.

Filthy furniture and decorating. Coffee okay.

offee good but I don’t like sitting in a place that looks like it hasn’t been cleaned for weeks. Dirty floor with crumbs and food where we were sitting. There’s a lot of choice in Amersham, need to shape up.

Good coffee. Relaxed environment but feeling a little worn.

We come here every sunday to meet up with our son and daughter in law for coffee and pastries. I have written a previous review - sadly today I cannot give another glowing review. Coffee and service was as usual good but sadly I decided to visit the disabled toilets which I havn't done for several months. I was totally shocked and believe me it takes a lot to shock me with cleaning issues having been a carer for 18 years. Unfortunatley I was desperate and had to use the filthy toilet - there was dirty black stains all around the rim of the toilet running down into the bowl it obviously hadn't been cleaned for some time. Both of the sinks were dirty - the one nearest to the toilet was thick with black grime and scum all around the bottom of the taps - the whole toilet area was in need of a deep blitz clean, and there was no toilet paper, the sheet had been filled in - what cleaning had been done was none exsistent!!! I was absolutley disgusted and felt literley filthy, this is an establishment that was packed out with people and children, I hate to think of other areas that havn't been cleaned., I think this needs to be reported to the council - how this level of dirt has been allowed to build up on toilets and handbasins in a restaurant is disgusting - I cannot believe that this has gone unoticed. We certainly won't be frequenting here again!!!!

Sausage & Onion Toastie 🎯 Piccolo chaser superb Great atmosphere & Vibe

Love this place, nice setting,good service, great coffee and child friendly

Some of the best coffee around and a good food offering too. Only negative is toilets which badly need a repaint and serious deep clean.

In my opinion this restaurant probably serves the best coffee in Amersham however the service is a bit hit and miss and the staff are not particularly welcoming. The floors don’t appear to have been swept for a very long time, which I note from previous reviews have been commented on numerous times, over a very long time, and the tables are often overflowing with cups, plates & food. The toilets were not particularly clean too. There are lots of coffee shops and cafes in Amersham and even though the coffee is the best customers will go soon start to go elsewhere.

Décoration et salle vraiment top. On est bien. Des bon cafés et thés avec les gâteaux qui vont avec. Quelques bémols, c’est dommage. Mais HH peut s’améliorer

We ended up here after we had difficulty finding somewhere for brunch. Had a 4 cheese and ham hock toastie. I was hungry and it was just what I needed. Coffee nothing special and I do agree with some of the comments here around cleanliness and the place looking a bit dark and dated.

Great coffee. Lots of space for kids.

Popped in for a breakfast and conference call. Delicious ham and emmental croissant, piping hot and gorgeous cappuccino, the large was like a hot tub! Free WiFi made my conference call easy, good surroundings, clean and friendly. Would come here again!

Friendly and knowledgeable staff add to the decent menu of drinks (coffee is their main option). Mostly cakes but they do a decent sausage roll and sandwich.