Kfc in Eastbourne

EVERYTIME I order via the App and collect from drive through an item is missing, I shouldn't have to check before I leave to see if everything is in my bag

Good hot food served quickly which is exactly what you need . NES seasoned fries are growing on us and the beans and gravy are fresh and hot.

We ordered 7 up with our orders. We got Tango and when asked for 7 Up, he told us that you speak to the KFC. Very disappointed

Absolutely awful service 6 staff behind the counter all young and not a smile between them and dreadful customer service. The food was ok

No beans in store :odd Wanted side breast : was given an option of one (weird as im I paying customer, not in a school dinner queue!! So took my money elsewhere (staff member in Eastbourne was totally disinterested). Not gonna win any awards, when you consider the service of others. Needs a proper manager, not a bunch of disinterested kids

I wouldn’t even give them ONE star if I could. We received our order via take away to find BLOOD all through our chips and on the packaging. I went back in store to complain and the daft blonde girl at the counter said it’s just “sauce” I demanded she check of it was and the manager came out with a plaster with blood dripping down his finger. I demanded a refund. He said first bring back the food which was fine as my appetite was well and truly gone. Then made me walk through the drive though with all the cars waiting just to give me a refund which was unsafe. The customer service is shocking and I’m absolutely disgusted by this team. Won’t be going back. Yuk. Absolute filth.

I've had two 9 piece buckets for £5.99 since the special deal started in February. The first one two weeks ago was perfect but the second bought yesterday was not so good. Just like a review I recently did on Fish & Chips there was strange smell coming from the packaging as I drove home. / It appears the chicken was cooked in old oil, past its change date, hence the strong smell.It also appeared the chicken had been "double cooked". Great shame as I've been a KFC fan since 1971. Tony.

So I had a stressful day yesterday and late night so Today we both decided to order kfc from the Eastbourne Lottbridge drove site to be naughty. Well what a waste of money!Given it was about 1pm, the chicken should have been cooked fresh but it wasn’t.. it had clearly been cooked in the morning and left sitting there for hours and then re- fried. It was as dry as a nuns doo dah, it actually bounced like a rubber ball when we tried bouncing it on the table, yet soggy and greasy and rank. On the outside. It smelt like a cross between dirty oil and public toilets and it tasted of bleach. The mashed potato wasn’t even warm it was cold and had a crust over the top, and it was obviously old and how long does it take to pour hot water on powdered potato? The pre packaged coleslaw was off not to mention the box it came in looked like it had been kicked around the boot of the car and sat on. The thing is is it probably had been sat on, if not that stamped on for sure! as the driver had three kids in the car and it was on the floor! Isnt that against Covid rules let alone food hygiene ? It’s the biggest waste of £20 ever! I was sick after the first bite! EAT their food at tour own peril! Never ever ever again! I hope the franchisee is ashamed because it’s basic common sense.. cook chicken fresh and hot then serve!! If the pampered cat won’t eat it ( and chicken is his favourite ) then it certainly isn’t fit for human consumption!!’ I only gave it one star as you can’t give a place half a star or no stars.

Went to Kfc to get my family tea and as we pulled up to collect our orderwe noticed that the staff were not wearing masks sso we drove off and got our tea ssomewhere else IF U WANT COVID GO TO KFC LOTTBRIDGE DRIVE Eastbourne

Probé el drive thru aquí varias veces y siempre lo lamenté. El pollo está rígido y seco o viscoso.Me di cuenta de que ha comenzado a oler bastante mal cuando lo paso. Huele a aceite de cocina rancio. Ahora tengo que activar el modo de circulación cuando me acerco a él en mi coche para evitar que entre el olor.

Se realizó una consulta en el asiento de la puerta disponible debido a las precauciones con Covid 19.Conocido por un miembro del personal extremadamente servicial, Christy, teníamos a nuestra abuela de 93 años con nosotros y el personal fue paciente, ya que nos tomó tiempo caminar desde el estacionamiento hasta la mesa. . . . Mesa recién limpia.Christy ayudó durante 5 horas a ordenar nuestra comida e hizo un escándalo amistoso con nuestra abuela.El restaurante estaba limpio, servicio rápido, comida caliente.

Ordered food for takeout - service not too bad but quality of food was shocking. Ordered a family feast, chicken had more coating than meat and chips were tasteless and soggy. Will not be returning!

Este lugar va a seguir el kfc recientemente cerrado en la ciudad. Por lo general, tienen algo mal con su pedido, hoy me senté en el puesto de ventanilla durante más de 5 minutos, los 3 autos que tenía delante obviamente recibieron sus pedidos y, sin embargo, allí esperé. Después de decidir mudarse a la ventana, tal vez tuvieron un problema con la máquina de pedidos. Esperé en la ventana durante aproximadamente un minuto y conté que 6 miembros del personal no hicieron absolutamente nada, parece un caos desorganizado, el área de asientos interior estaba casi vacía. Después del minuto en que una persona me miró, decidí irme y no molestarme. No puedo entender por qué este lugar es tan malo que siempre hay un montón de personal, pero ninguno de ellos parece saber lo que están haciendo. En otras ocasiones, he esperado más de lo que esperaría en un restaurante por mi comida mientras innumerables personas miran su pantalla antes de no colocar los artículos correctos en los pedidos. Probablemente ya no me moleste con este KFC que solía estar empacado, pero ahora a menudo hay más personal que clientes, pero todavía no pueden hacerlo bien. Vergüenza.

Lamentablemente, el KFC en Langney Rd ha cerrado, así que fui aquí porque quería probar la nueva hamburguesa de Navidad, ya que KFC ha lanzado algunos artículos festivos para Navidad.Probé la nueva Festive Burger, que está repleta de un suculento filete de Receta Original, un crocante crocante de hash brown, un delicioso relleno de mayonesa de salvia y cebolla y cubierto con un aderezo de arándano y una capa de queso.En general, vale la pena probar la hamburguesa festiva porque la salsa de arándanos es realmente buena y complementa el pollo.La única queja fueron las papas fritas porque no había condimentos con sabor festivo como la toma del producto, pero solo eran papas fritas comunes.

This KFC is a bit hit and miss and again in our latest take out order, they had missed things out and not it was not discovered until we got home. Suggest checking out what you have before you leave the restaurant.

I live nearby and every single time it's the slowest, moodiest place ever. Worst service you could ask for and usually have supply issues. You watch the workers and they have no process they wander round like headless Chickens. Management of this branch must be appauling and needs p45.Cheers.

The restaurant has recently taken on JustEat orders. So, everyone in the restaurant basically has to wait longer as they haven't increased their kitchens or staff to cope. I waited 23 minutes for food. Its not the staffs fault as they are working hard. Quality of food has changed. It was literally dripping with oil.

A quick stop with the kids and we shouldn’t have bothered. 20 minute wait for “fast food” which came out luke warm and with no apology.Dirty tables and floor, no cleaning going on and worst of all dreadful toilets.I am sure the KFC bigwigs would tremble at this franchise, a disgrace and one to avoid.

Esperamos de 10 a 15 minutos para llegar al frente de una pequeña cola (2 o 3) para que me digan que no hay pollo listo, por lo que habrá otros 15 minutos de espera. . . . . ¿Qué tipo de tienda de pollo no tiene pollo listo para los clientes que esperan? Eran alrededor de las 6 de la tarde, así que supongo que sería el momento en que muchos tendrían su cena. El personal era impuro, con camisas manchadas y una actitud que no podía importarle menos. Así que fui a otro lado.

Didn’t even get to try the food because the service was so awful don’t waste your time and just go to McDonald’s

Entramos para ver el comedor en un estado desagradable que no fue una buena primera impresión. Contenedores rebosantes, basura por todo el piso y ninguna de las mesas había sido limpiada, era obvio que nadie la había tocado en semanas. El miembro del personal, Natasha, fue extremadamente grosero no solo con los clientes, sino también con los otros empleados que trabajaban e hizo algunos comentarios desagradables sobre un aprendiz que no repetiré aquí. El pedido relativamente pequeño tardó 45 minutos cuando no había clientes y la comida estaba fría y tenía un sabor extraño. Se quejó al gerente Lucian, quien no se tomó en serio la queja y siguió diciendo algo como "recibiste tu comida, no entiendo el problema" (no habló con claridad, así que no sé). No volveremos

Its good to see that KFC have adequate fries at last. The chicken ain't bad either.

Arrived at Lottbridge drove kfc in Eastbourne at 21:20pm with my wife and 4 year old daughter to have a quick bite to eat after food shopping.

Just visited the site and I must say the staff moral is appalling shouting profanities out the back so everyone could hear in the restaurant and to my amazement getting informed that at 9pm the restaurant is closed due to liability insurance not covering people eating ..... even though there was a gentleman enjoying his meal . After waiting over 20 minutes with a little one who’s very tired and hungry I then get a very rude gentleman called Alex become rather aggressive towards me for pointing out the restaurant states it’s open till 11 and after asking to speak to the manager it would appear the no one knows who this person is and as for the food it is simply terrible will not return after this let’s just hope they find a manager one day to solve the continuous problem as there was a few of us startled by this gentleman’s anger issues

Nice staff, always decent food, just far far too slow in the drive through and inside. I get they make it all up as ordered but that really let's kfc down.

Late finish at work so didn't fancy cooking - big mistake! Visited KFC, Lottbridge Drove, at approx 9pm to eat in. The restaurant looks like it has recently been refurbished AGAIN! The service is slap-dash, the cleanliness is non-existent, tables piled high with waste food, rubbish all over the floor, no clean tables, toilets appalling - the place needs closing down!!

Eat in is as you expect! Drive thru is like let’s just throw food in bag upside down so everything falls out of the box so you don’t enjoy as much as you should! Then you go to put the rubbish in the bin t find that the bins overflowing hadn’t been emptied! Why don’t you have a bin on exit on drivers side so that drivers can place the rubbish in an emptied bin that doesn’t have a swing lid like McDonald’s!!

Portion size, absolutely shocking... Attitude of ‘Manageress’ , absolutely shocking... Stroppy attitude of girl serving, absolutely shocking... Their excuse was ‘we are so busy and have nearly run out of chicken’... you manage a KFC love, the clue is in the name...

Ordered from just eat. Part of order missing. Rang KFC to see what they could do. Kept passing phone backwards and forwards making out they couldn't hear. When shouted so they could hear English woman hung up phone after saying it wasnt her problem. Then blocked me after leaving a bad review and no refund. Food disgusting too!!!! Never again

As much as I love KFC I can no longer bring myself to go there again. The amount of times they get the order wrong is infuriating. It seems this is common place as it happens many times on my travels and my local on Lottbridge Drive is especially bad. I ate my Fillet Tower burger because I was starving and despite the fact I’d ordered a Zinger Tower Burger!

Staff could do with an injection of manners and customer service. The girl who took our order was so rude and arrogant we nearly walked out if it had not been that we had not eaten all day.

A mi hija no le gusta el condimento de pimiento en su comida y al lado me informaron que no había especias en los dos tipos diferentes de pollo normal que compré para que comiera, ambos vinieron con pimienta en el condimento exterior.

We arrived at Eastbourne KFC Drive Thru at approximately 8.15pm on friday 22nd and ordered our food at the speaker, at roughly 8.55pm we finally got to the window to pay for and collect our 2 seperate orders which took quite some time due "one car" being sat at the window for 15-25 minutes at least. I can't tell if the staff had asked her to stay there or the customer was being difficult but either way it was incredibly frustrating and needs to be addressed asap, at this point you may remember a select few drivers chose to use their horns to make their presence known which I wouldn't usually agree with because as a former employee I know how pointless it can be however on this occasion I think it was reasonable given the amount of time this one car was sat idle for. The young lad on the window who unfortunately I am unable to idenify having not nmbeen given a receipt offered no apology what so ever for the wait and didn't really seem to be focused on "the customer" which to my knowledge is a core value of KFC.

Ran out of chicken on the bone - 18/03/2019. Service was cheerful. Different way of cooking chips not that tasty.

Food took ages and was undercooked, disgraceful. Have eaten at many KFC’s in my time and it’s easily one of the worst.

Terrible place dirty floors and tables uninterested staff don’t go near the toilets...... don’t go here unless you can stomach it!!!

No puedo explicar lo pobre que es esta rama de KFC. Ahora he dejado de ir a este después de las numerosas malas experiencias que he tenido aquí a lo largo de los años. Los últimos años han sido particularmente terribles.

I can't actually explain just how poor this branch of KFC actually is. I have now stopped going to this one after the numerous bad experiences I have had here over the years. The last couple of years have been particularly terrible.

What a shambles. It is absolutely outrageous. Its run by the worst managers i have never had a correct order from here. They refuse point blank to recook your food even when it it incorrect. They do not refund or do any discount if you have had to drive miles there and miles back because they mess up everytime. People were walking out befor even being served this evening. The manager.... well dont even bother. Im not entirely sure how she got a job! She wouldnt even tell us her managers name so we could write to her higher. Avoid. Avoid. Avoid. Go the ext couple of miles to hailsham.

bought kfc meals tonight (15/12/2018) for myself my partner and x3 Children lotbridge drove Eastbourne the floor was riddled with dirty food paper empty tomato sauce sachets the tables was filled with peoples empty boxes trays cups ets at least 8 tables when asked at the counter by the young lad serving if theres anything else i would like i said yes someone to tidy this place up a bit look at state of the floor and tables that is disgusting ! our meal number was called we sat down to eat..the gravy was watered down i took them x4 back said taste this mate its rank.. he said thats how its made now i said sip it tell me thats right..he dipped some chips in to taste he said i will exchange it is watery..he exchanged i went back asked for person in charge ..apparently there wasnt anyone.. utter DISGUSTING place to treat your children ! i am not impressed with the filth of the place and watered down gravy if you have children KEEP WELL AWAY !

Dirty tables, dirty toilets, horrible soggy old new style chips. Rude staff especially the manager and assistant. Won't be back ever. Not even worth 1 star

Have visited this establishment a few times and have rarely had a good visit.. last one being today.. food was wrong, staff member at window didn't even know what our order was. And even after telling him our order once we got home it was still wrong.. and even worse cold.. called the restaurant only to be greeted with who I can only guess was the manager with a disgusting attitude.. my partner went a few weeks back and was left for 25 mins before a staff member approached him and he was told they had forgotten his order!! Again once he got home order was wrong and even worse got to the bottom of the bargain bucket to discover 2 dead flies... all staff need retraining in customer service and I would say a through deep clean needed... I for sure will not be returning... only given 1 star as had to give a rating wouldn't let me give 0

I live around the corner from this KFC! In the last 5 years only gone here a handful of times because they always mess up the orders. They have zero customer service and the chicken doesn't taste good! The latest visit they messed our order up not once but twice and was told they would refund and re charge when in fact 2 meals that should of cost only £15 has cost me double and missing food! I will be writing to the head office because this place is utter dreadful and the people who work here, also if you go at 9.30 they lock the doors when they should be open til 11!! ( one of my friends had this the other week ) I'm guessing they no longer have mystery shoppers as I'm pretty sure they would of closed years ago!!!!

Staff refused to let us eat in at 9.25pm even through it didnt close till 10pm. Manager Nikki was rude! Wont be returning and will be going to head office.

All I’m going to say about this place is that as a supposed drive through, it’s not great. Went this evening (7th November) and was in the queue for no less than half an hour - maybe more.

On multiple occasions I have visited KFC Lottbridge Drove Eastbourne and in the last year I haven’t managed to get the food I have ordered I had to repeat myself 7 times this evening to even try and order my food and still didn’t receive what I have ordered the managers customer service is very poor at best when ordering at the drive through they say the equipment is poor and nothing can be done about it until someone higher in the company authorises it but when you go in they cannot get the order right either not to sure how this could be overcome but would say the whole branch could do with a lot more training and repairing if not replacing the drive through tannoy

Anoche estuve para llevar, pedí un cubo de pollo y unos burritos que esperé mi turno alrededor de 8 minutos, pero los burritos no estaban listos, el chico del servicio estaba avergonzado porque la cocina no llegó. Esperé 30 minutos, pero nada de lo que llamé se adelantaron las órdenes y al final le pedí que me devolvieran el dinero y me fui muy decepcionado del trabajo que hacen en ese restaurante, creo que no voy más

No he estado aquí por un tiempo, ya que es un lugar tan pobre en general.

Went there at around 10.15pm to find it closed. No one there to tell me why even though they advertise 11pm close. So have no idea what there food is like although reading lots of other reports it looks like I’ve dodged an almighty bullet! Closed when meant to be open, hey ho, that’s a zero rating from me then.

Esperé 20 minutos para ser atendido, solo 5 personas frente a mí. Solo 1 operador, solo 1 persona obtiene comida. Después de poner orden, tardó 12 minutos para obtener mi comida, sin disculpas, sin explicación hasta que pregunté después de 8 minutos. Cuando pregunté, me dijeron groseramente que estábamos esperando el pollo (¡sorpresa!) Que sería 15 segundos. 4 minutos más tarde me quejé de que aún no tenía mi comida y de lo pobre que era el servicio, la dama que atendía (posiblemente china) no respondió. Mike, que estaba en la caja, dijo "después de escuchar esto 10 o 20 veces al día, ¿qué más se supone que debemos decir? '

20 minutos de espera para pedir en el drive - thru (detrás de solo 3 autos), otra espera de 25 minutos entre el punto de pedido y la recepción de la comida, luego otros 10 minutos mientras el inepto y arrogante personal intentaba remediar sus errores.

Waited over half an hour at drive through for cold chicken and cold chips... No sauces and no napkins... Won't be going there again.

I would love to leave a glowing report, but I went there at 10.10pm on Tuesday, and it was locked up . why state you are open until 11.00 pm when clearly you are not!

Day before Airborne, prepared for a delay, but was a terrible experience, and when it came to getting the order was presented with my bag, with no chicken in! Just chips.As compensation? was given nearly half a whole chicken, dry and greasy. How did that happen?

If I could rate this KFC in Eastbourne as minus 10 then I would. Drive through is appalling and takes anywhere between 15 and 40 mins to get through it. The service is unbelievably poor. Attitude at its best. Inside the restaurant gets even worse. Dirty, food left on floor,more arrogant staff,and this is me being kind. The whole experience is a joke and the other reviews just back up mine.

Saturday evening 18.00. All tables and floors were filthy. Other reviews say it all. They should be ashamed. Other photos would have been taken but I was being watched.

AVOID AVOID AVOID absolutely revolting place. 100% not real chicken, chips taste like cardboard and drinks taste like sewage water

We always try to see the best in places but I have to check moment on our visits lately over the last month or two.

Good parking if you want to pop in for a quick take-away. Usual fare, but the quality and quantity is always very good

my son dindly got me and my wife a bargain bucket iam 54 had more kfc than owner tasteless it was tastless

Came here a couple of times and the food tasted like it had been through the fryer more than once as it was dry and the batter almost burnt and old looking.

Revolting undercooked chicken, nasty soft soggy spongy texture, I threw up 20 minuets later. AVOID LIKE THE PLAGUE.

I no longer eat KFC from my local store after having quite a few bad experiences... stomach cramps, vomiting etc....

this afternoon visited kfc for a family meal out and ordered a doubledown meal i asked if i could replace the bbq sauce with mayo and found it disgusting that the staff cant put their customers needs first , funny how all the other kfc s in the area will change and swap sauces but the staff say no about taking out sauces etc

Worst experience ever. They are so, so bad. My little boy has restricted tastes in food but loves popcorn chicken. The last two occasions that I visited I had to turn the car around. Once because they were closed, reason not given and the other time because the queue was not moving. I have seen more life in a log than I see in the staff here. Ordering should be uncomplicated but when asking for something you get the accustomed grunts 'uhh, ehhh' I developed Tourettes here it is so bad. Fast food ? it could not be any slower. Then you get your order. I urge you to check thoroughly as Lurch or another poor service person forgets items. As you go through the drive through you can actually see customers so hungry they are licking the paint off the walls, I thought it was magnolia coloured, just no paint. ' Can you sit in the bay please, your order is not ready ?' 'Yea sure, I only waited an hour to get to this point anyhow' It is called being fed not some sort of quest to get across the border. I asked them if they had to go to Kentucky to fetch the chicken. Or if they had to catch the bird, kill it, defeather it and prepare it too. Kentucky Fried F up This is the worst place ever. I would recommend they close it gown and start again, the one in the town is far better, polite service and fast food. I would not recommend this place to my worst enemy. So no, we will not be returning EVER!

Terrible service. Would now nicer consider KFC again. Town centre one is just as bad. Dirty windows, sleepy staff and cold chips. Franchise was a bad idea for this failing company. No Tea or coffee either. RUBBISH !!!!!!’

Just lately for the past 3 months or so you can never get what you want and have now complained to KFC Head Office! They keep saying they have changed their suppliers but now no supplies turn up!

Avoid at all costs unless you like waiting in the drive thru for 45 minutes, getting the wrong order and receiving the worst customer service you will ever experience.

Wow how this KFC has gone down hill only live 3mins away by car by the time i got home all food just warm.will be contacting the shop tomorrow with my complaint.what a bag of s..t won't be visiting again

By far the worst kfc I have been in, only go in there cause the next kfc is 20 miles away.

If you want luke warm food, undercooked chicken served with attitude ... then you've come to the right place!

Not KFC as we know it a soggy mess

The food from this place, via counter or drive thru, is consistently poor. Mostly the chicken is a soggy mess, with the coating hanging off, and the chicken undercooked. Sometimes it's the opposite, with dried out coating and dry chicken. Having tried it a number of times over the years because it's convenient, I now drive past it and go to the KFC in Eastbourne town centre, which is consistently good.

25 minutes in the drive through cue gave up and went to McDonalds. I have had recent experiences of the chicken being undercooked and having to throw half of it away. It is quicker to walk in and get it but it’s never been amazing.

Popped into the drive through with the kids to get something for the drive home.

Was going to eat in the restaurant but after a visit to their disgusting ladies loo I didn't feel I could trust how clean the kitchen would be.

RUBBISH! RUBBISH! RUBBISH! again and again and again! Tonight just topped it for me! 25 minutes in the drive through to be sarcastically talked to by James. The "quality" of the food has gone down hill too. Time and time again they have got my order wrong, things missing etc. I will not be going again! Avoid!

It’s almost like the staff here have never experienced a lunch time rush. My visit last week was horrendous. It...

I have used this recently, as the service has improved as has the food. It is hit and miss as...

Easy drive through but service is very slow and assistants are not friendly, some cant even manage a smile.

Utter chaos this evening. Drive through seemed OK but James on take away was stressed and not coping. Shouted when asked by another staff member what was happening 'I don't know and I don't care', Hailey then came to help on till whilst James floundered packing orders. When I asked if there was a manager Hailey said she'd look and came back to say that there wasn't as he was out the back 'having a fag' . She announced that made her in charge and promptly went round the back to shovel fries! After waiting longer whilst orders taken after mine were served I asked again for the manager. James found him but needn't have bothered he seemed annoyed at having to deal with me and basically got my order and got rid of me. He did say that he hadn't been having a fag at all but was doing something 'very important'...whatever it was it wasn't managing anything and wasn't about providing any level of service. Ordered at 9.02pm, finally given my order at 9.20pm...not exactly fast food. I won't be back.

Visité la sucursal Lottbridge condujo en un momento de debilidad el sábado por la tarde. Esperé pacientemente y luego el asistente dijo "Yo no soy" que "impulsando servin me.

Lo que todo sucedió a KFC? Viernes por la noche solía ser cerdo kfc para salir por la noche. No pasa. Incluso como llevar el servicio es lento, la comida fría desde que me lo puso en esos estúpidos bolsas de papel.

Fui a KFC en un momento muy tranquilo de día, 3. 31 para ser exactos. Yo era la única en el mostrador. En otras palabras, no había mucha gente. Pedí dos comidas para uno. poderoso Ambas cajas tenía que faltan. 2 alas caliente de 1 caja y 2 filetes de otra. Sé que puede parecer insignificante, pero que debe conseguir lo que he pagado! ! ! ! !

The chicken is too salty and the gravy is like water with no taste at all. Would rather drive to another KFC than settle.

This is the worst branch of KFC I've ever been to and I've tried a few. The food is like most others, it's the staff. Where do they find these people?!Restaurant always a mess, orders always wrong.Just avoid!

Came in to get a takeaway when alone for the evening.The drive through was busy so I parked up and went in. It wasn't busy inside and I only had one person in front of me in the queue.I was served by a young lady who stared into space while scratching and picking at spots on her face. I moved on as she wasn't near the food.The food came quickly although the bag of chicken and the paper bag where not folded down or wrapped at all. I had to do this myself time stop it going cold before I got home.It was still hot when I got home and to my surprise I found out I had an extra hot wing. Bonus. Staff unhygienic but food good. I just hope the cooking staff weren't as unhygienic as the till staff!

Never again would I ever set foot in the place! filthy tables, overflowing bins, not enough staff on shift. air con made the place freezing.Just wrong on all accounts

Let me say first of all the the actual food was exceptable (other than the original recipe which was literally dripping with grease). The real problem here is the way the place is run,as a businessman of 50 years experience in the food trade it was clear there are big problems here.(just look at the average trip adviser ratings)the things that were most obvious weretoilets dirty and some blockedtables never clearednapkins and other service items run out and not replacedpots of coleslaw that had been dropped on the floor by customers left indefinitely on the floorstaff arriving to start there shift entering by the "cooks only" door and walking through the cooking area with their outdoor cloths on and backpacks in handmiss management of staff. only one person serving and six hanging about behind the food delivery bay, this caused a long que even though the lunch time rush was yet to start.by the time we left the busy lunch period was on and the que was so long the staff took time out to close the very busy drive through section completely loosing the constant trade using the drive through(in this area this is taxi drivers getting there in car lunch and is considerable all week long).The staff were friendly and trying to do there best but very clearly lacked any sort of direction from a manager,they were simply going through the motions,doing as little as possible within their remit. I dont think there were ANY staff members over 20 years old and the lack of experience really showed,tell them of a problem and they at least tried to fix it but there is no routine of checks(tables,floors,toilets ect). ,. Its clear that KFC have made a big effort to revamp there style after the terrible uncaring franchises of the 1990's and its working,varied and interesting menus and keen prices but the actual restaurant management is a disaster,at least at this venue

We have used this kfc a couple of time now through the drive through - basically you rarely get what you ask for (or pay for) - they just shove any types of chicken into the order, where I have found in some occasions are much lower than the chicken type that is supposed to be in the meal. The biggest joke is the £1.99 small popcorn chicken where the box seems always to be half empty! If I could give a zero to this outlet I would. I will never ever go back to this kfc and it has put me off this particular fast food brand which I have always enjoyed previously.

Not your general fast food shop. I have seen faster corpses. Half the time they get your order wrong. Don't expect to be served quickly, I had a full head of black hair going into their drive through, I am now grey. Once they even ran out of chicken. Kentucky Fried f all. Generally half the people waiting here end up licking the paint off of their drab walls, they are so hungry. They got my order wrong again, I once asked the manager if some of the staff were on the make, he said no, a lot of them are thick, you are telling me. Old Lurch with the glasses in particular. I try to visit the other branch in town, it is a lot better

We decided to have a treat takeaway the other week. We do not often eat from takeaway restaraunt but decided to have a KFC. What a mistake, there was more grease than meat cold fries corn that looked a week old.Very dissapointed it all went straight in the bin.

Been here a couple of times, just to make sure it was a bad as 1st thought. Its still terrible, who ever thought of the idea of the new way of being served needs shooting or putting into one of there buckets. You pay at the till then you have to wait for your food which is a complete nightmare. Takes forever. Thought I be drawing my pension before I got my food. Which used to be a good take out, now I avoid like the plaque. Been bitten twice, so never again. How come Mcdonalds can get it right but this lot is got it totally wrong. Idiots in big offices called management I suppose.

I don't normally eat fast food! Now I know why! Cold, slow and staff generally couldn't care less, the restaurant was dirty, tables were sticky, and when I asked for the table to be cleaned all I got was a tut and a grunt! Thanks but no thanks to ever returning there no matter how hungry I might be!

The lottbridge KFC is probably the worst KFC's in the country. Always dirty, unwired tables overflowing bins and nasty toilets. They seem terribly disorganized and today most of the staff were doing nothing whilst one poor lad was fulfilling all the orders alone. Pevensey Rd and Hailsham are no better, away from Eastbourne area I have always found KFC very good so I expect there is a local management issue

Do you ever get the feeling you have been robbed...That’s how I felt...Ordered a Mighty Bucket for One, one my way home from work, awesome, big enough for a good lunch without being too crazy.However, when I got to my destination and opened my bag, what I discovered was indeed a MBFO, except the 'One' was obviously intended to be a sparrow or small child, I kid you not.Half my little bucket was empty, and I am not sure when two halves of the same mini fillet counted as one from KFC but on this occasion, it did. Also, the pieces where so small that my mayo sachet was bigger than all but one item and the one mini fillet in two halves, was so tiny, it was smaller than one of the small hot wings. To add to this, half my fries where missing and the ones that where there where absolutely disgusting.Also, the staff here are abysmal, they don’t pay attention, they don’t listen, they don’t look at you properly, and a few times I have been here, they are talking to each other whilst taking your order, which of course generally leads to your order being inaccurate. Whilst I was sitting there watching through the pay windows, they were all having a nice big chat, and considering there was an army of them and only a few folks inside and 1 car in front and one behind me, I am not sure how they managed to take nearly five minutes to take my order and hand it to me.I will not be going back and should have just stuck with the Hailsham KFC when I fancy some chicken next time, which is only marginally better but at least they give you what you paid for and the staff are generally a little more interested in you as a customer. I complained last time around something similar happened at this store, to the area manager, Marketing Director and the MD/CEO of YUM/KFC Brand and I got no response, not one peep, and when I tried to mention it on KFC Twitter, and informed the person on the feed they already had my details, she gave me some attitude and then they deleted the posts! I kid you not, so obviously, they did not want others knowing that their top-flight management does not give hoot about their crappy food and service and are clearly too busy to respond to customers concerns. Lesson learned I suppose.

This KFC is truly awful. The tables and floors were filthy. The food was ok and as expected. The coffee machine was broken. While we were there two customers were shouting and swearing at each other. The staff (who were young and experienced) just ignored the commotion.

I asked for 2 Krushems and got 3 inches less than full in both! I asked for a full measure and was told that was a full measure, then after I argued she reluctantly offered to fill it with ice cream, then using the same dirty had she had just used to take my money grabbed my straw to stir it! This store has no care what so ever and is in dieing need of new management and staff.

Yes it's only a KFC, and the formula is the same wherever you go. Except of course, it's not. This is by far the best KFC I've ever had, with the chicken crisp and light and tasty, not soggy and greasy and grey. By contrast the other branch in Eastbourne town centre is probably the worst I've ever visited. Don't go there. Go out of town and choose this one instead. You won't regret it.

Had I visited the gents toilet before I ordered I wouldn't have eaten there. They stunk of urine. The sign saying "caution wet floor" obviously meant the spilt urine not because it just been cleaned. The basin slid around in it's slot exposing a slime and gunge around the edge. As for the food I stood watching my order get cold for 5 minutes whilst the outstanding wraps were prepared. Lovely, cold chewy chips. Oh and the coke was warm and flat. Won't be rushing back!!