KFC in Brighton and Hove

7:00pm on a Sunday night and told there was no chicken!!! This was after I placed the order! Told it would be 20 minutes for more to be cooked. Should have read the reviews before going here. Maybe it's my fault expecting a chicken shop to have chicken?

Had food delivered from here items missing food cold gravy like water wraps thrown together no redeeming features at all won’t be using again

They got 4 items out of 5 wrong in my order when I ordered through deliveroo, after receiving my order I called to complain and they said they would have a order sent out straight away its been 1 hour 40 mins and nothing. Please do not order from here the hove and Brighton branch are far better and the food is hot the people who work here are so unprofessional you're better off just getting a greggs or papa johns or dominos as its all on the same road.

We have just picked up a meal from KFC Portslade. All items were stone cold. All items were greasy and not freshly cooked. The chips were disgusting, the pot of beans was half empty AND a portion of chips was missing from the order. We have tried to call the restaurant to complain but they are not answering their phone. £11.87 wasted as inedible and we are still hungry 😠 We doubt they will respond to this message but if they do a full refund would be appreciated !

Why do they advertise them if they don’t do them??? Every time you go in they say not today as if it’s temporary but it’s not! Where are they all? We went to the one on blatchington road and they don’t have them either!

After placing our order and waiting 5 minutes we already had notification that the driver was in his way, however after another 45 minutes there is still no sign of it! I have tried calling the store many times and no one has answered.I understand mistakes happen but if they cannot even answer the phone and explain to us what has happened there's really not much more I can do.Bloody starving as well. Hope the driver is alright.

ordered my food at 7.40 expected delivery at 8.10 - no show. called deliveroo at 9.10 to see where my order was and they said 37 drivers have assigned then declined the order as they are too busy! do not accept the orders if you are too busy the absolute worst cancelled ordered got my money back. Don’t bother ordering if it’s past 6. fast food pfffft

Don’t say you’re doing the Eat Out to Help Out scheme when it’s dine-in only but you put a sticker on all of your tables saying they’re unavailable due to social distancing?? Tbf, for the first time in a long time they actually remembered all of our order in the bag. However a bit of friendly customer service wouldn’t go amiss.

Went here this week chicken was so overcooked and dry. Chips were stone cold pepsi was pepsi max. Awful will never return

Worse kfc I have been to !! Some staff are rude only nice member of staff is the tall lady with blonde hair most staff are non english I been in there least 3 times and had trouble with my order short of chicken no drink run out of drink I order !! Long time to wait for food !! Even when I told them this is the worse kfc ,and the member of staff agreed with me if I was u I would avoid this place go subway or any other place to eat everytime I been in there there is customers complain about how long they have to wait for food or order is wrong !! About time kfc done Some think about it

When I ordered a chicken sandwich I found that the chicken was still raw and the sauce was cold and frozen.

Extremely rude staff!! The Manager has no idea what good customer service looks like. Perhaps he was just in a bad mood.

This has to be the worse KFC EVER. We live in Hangleton and have used this many times, but Saturday was the final straw. Nearly every meal we have collected over past year has been appalling. Saturday went out for a couple of srinks and went into KYC 9.45 to get a meal. Many people came in after us. We were told very abrupty 'NO CHICKEN pieces'. So we asked for chicken strips (10) which they had, some spicy wings (8) chips and a gravy. £18.99 !! We queried this but were holding up the queue and also person didn't understand us (limited English), plus we were hungry. The good was awful and we couldn't eat it. What is going on. Someone need's to investiagte this take away as it's disgusting. Never had such bad KFC. Will use the other one near George St Hove in future. The attitude of the staff whenever we go in there is awful. They are unhelpful and VERY rude.

They have no care about others , they don’t represent kfc as they talk back to you , he said my number outside and I said yes and then he said it again pretending to ignore me

Worst service I've ever received from a KFC. Food was horrible and cold and I had to wait 45 minutes in total! Won't be returning, SORT IT OUT!

It's my local one so I go here only when I can be bothered to brace the pain of this place. Order is AWAYS wrong no matter how simple they still somehow manage to mess it up. Things are consistently missing from orders. Constantly waiting ages for food, last time I visited was a lunchtime and I was the only one in the place and I still had to wait half an hour for hot wings and fries... The staff are awful and rude, tables are always dirty with food and rubbish left all over them. The last 2 times I've been in I couldn't even use the touch ordering points as they were either switched off or staff decided to stack loads of boxes in front of them making them inaccessible. I was once refused sale of a Krushem because they didn't have lids for the cups, I asked if they had Krushem's in stock and he said yes but he just couldn't sell me one because they had no lids, I told him it was fine and I'm not fussed about a lid and he just shouted "NO I'M NOT SELLING YOU ONE". I just walked out at that point. This was after standing in line for 30 minutes which is the normal waiting time at this place after 6pm no matter what day of the week it is... I've seen the queue out of the door 30 minutes before closing. Even if you manage to get as far as to actually getting and eating the food you ordered, it is either stone cold or absolutely dripping in grease and tastes nothing like any of the other KFCs I visit. If I could give this place 0 stars I would. I've never had a problem at any other KFC but this place is constantly giving problems on every visit. How KFC are happy to have this place open and represent their brand is beyond me, they clearly don't inspect their outlets like they claim they do. Avoid this place like the plague, just go anywhere but here.

Terrible service so slow never improves year after year , simple filter burger fries 15 mins and the place smells

What to say, it's a KFC, sells chicken and chips, you know what you're getting before walking in the door so if thats your thing then fine.

Staff can't even read a ticket and put the correct order in a bag for delivery. Twice i have ordered for delivery and twice the staff have missed my gravy. This may seem over the top for a side but in my opinion the chips don't taste great without it. How hard is it to read a ticket and make sure a order is correct!? Dissapointing. And wont be ordering again from this store.

Visited yesterday with high hopes of improvement from my last visits but unfortunately this wasn't the case.

The premises seemed clean enough although some of the staff appeared under trained. Polite but obviously too quick as they missed out coleslaw and chilli dips. Unfortunately I live 3 miles away and didn't notice until I got home. The chicken was moist but the coatings were too crispy and had probably been sitting under a heat lamp too long.

To be honest, I rarely eat KFC but saw the new "Double Down" burger advertised so thought I would try one.

I'm never disappointed when I eat at KFC. Good food,good service. Plenty of variety and good value for money.

Chico de hasta estaba bien, pero la comida no estaba caliente, largas esperas en hasta antes de que me sirve. Las mesas estaban sucias con tabaco en ellos y secos salsa! Las críticas no son geniales, realmente necesita mirar ya la renovación no arreglar estos problemas!

Este lugar es por lejos la más pobres alrededor! KFC El pollo era diminuta y piernas missing off y así sucesivamente. Algunas piezas de pollo eran tan destrozado que era difícil decir qué parte del pollo. Alas calientes eran el más pequeño que he visto! Si llevar pedir preparado para ser palmed con todas las tonterías que bits no quieren servir a los clientes en la tienda, ya que es más fácil para ellos para quejarse, porque eso es lo que rollo aquí. Siempre tendrás tu orden equivocada, y ¿por qué el pollo así pasada? ¡Puaj! Esta será la última visita aquí como Worthing y new haven KFC son cómo debe hacerse. Aléjate si quieres relación calidad-precio, buen servicio y comida comestible.

The most disgusting food ive seen in a kfc. Stone cold chips. Chicken so dry it was hard and it looked like it had been refried from the day before

Este lugar estaba muy sucio, las mesas estaban pegajosas un completo vacío de comida fuera de cajas una tazas. El pollo estaba bien, pero el nuevo chips zinger son demasiado picantes. Una tenía un malestar estomacal después de que sé era de esta. No se comer aquí.

After a beautiful day, decided to stop here for kfc, well shouldn't have bothered and will not again. In through door , q halfway up walkway, OK @ 7:30pm expect a queue, but 20 mins later, still on same spot, cooking staff shouting at each other in the background and not in a good way. Another 20 mins front of queue, met by a young woman with all the charm of an angry pit bull, (kindness to pit bull), no real interest in what I required to order just telling me what I could have at that moment so as not to inconvenience her, placed order, and was told chicken would now be another 20 mins, seriously this place is run by idiots, a kfc with no chicken cooked, So whilst waiting we stood aside to let some other poor sole be humiliated. We watched the assistant put 2 portions of chips, and 2 beans on the counter behind, and 20 mins later these four items were added to our order for collection, now seriously cold fries and beans, no apology after mentioning this and requesting hot food, just a badly slung in a box meal.

Very quick service but I found are food was cold by the time I had got it home and I only live about fiven min away in a car

Its KFC its a fast food chain , good service the same food as in all of them and quite cheap its finger licking good and was happy with the service and the food provided .

My wife and I were in Boundary Road and decided to share a KFC.The service was ok,the food was freshly cooked.They forgot the gravy,so I had to go to the counter and get it. Not a biggie,but when the order is on front of you on a screen you can't really go wrong. Can you? Not the first time we've been and not the first time they've messed up our order. Certainly not in a rush to return....

Not a frequent KFC person, but had to try a zinger...Slow service, cold chips, dirty tables.... butFriendly staff, tasty food, chips promptly replaced!

This a very busy place and the staff really do their bestThe food is always good but the wait sometimes uncomfortable because of the lack of room and parking

Awful food, do not visit this place. Your health will suffer. Under no circumstances ever visit this place, there are plenty of other establishments in the area.

Got my order wrong, twice! Unfriendly, hard to make yourself understood, never visit again...useless

Had to wait a while to get served and when I did the burger was oik but the bun tatsted a little stale-that said my kids had the chicken popcorn and loved it staff are friendly and I have been in there at night before when they have loads of Patience.

The staff are friendly and my fillet burger was great, I popped in before off to a Brighton FC game so was very busy, no table available and seemed to take ages as people in front where all ordering large bargain buckets.This comes with KFC if you want a great tasting chicken you have to put up or shut up I guess ?But if only they could speed up the process a bit more would be good for the guy who just wants a burger.Maybe a till to serve just this type of customer would be good ?Anyway I know most ate the same slow so I can't be mean , I have to give them a 4 star for there current system.Hove resident