KFC in Brighton and Hove

The most SHOCKINGLY branch of KFC EVER EVER EVER. (This WILL BE REPORTED TO THE LOCAL COUNCIL & KFC HQ which will need to investigate by the relavent parties as this franchise is the WORST i have visited, UNACCEPTABLE behaviour from the manager shooting at staff). Absolutely awful & rude service and the food i ordered was STONE COLD, I didn't realise until i took the food home, which is 2 miles away, i thought it would be safe to throw it in the bin instead of trying to warm it up. I have had the worst experience ever from this branch of KFC, i should of walked away when i entered the store & the Manager was shouting at his staff members. Please avoid this branch at all costs, you have been warned. 0/nil. Sub par.

Really bad, order 3 peice meal and got the smallest pieces of chicken. 2 wings and a drumstick. Didn't really have the flavour either. All you seem to get here is leg or wing pieces, because they are cheap. Can't remember the last time I got a variety of pieces. I guess maybe they just buy deformed chickens with 8 legs and 6 wings. KFC use to be good when I was a child now it is the worst. Avoid and save your money.

Absolutely disgusting, placed and order on line via web site, didn't screen shot the order number, after an hour and a half no delivery, called the local KFC Blachington Road Hove. For them to say they have no order. Money has left my account. So no order number no refund, they get to keep my money. DO NOT USE KFC. Website to order anything. They don't get the order. You will lose your money

I hadn't been for awhile as had a bad experience thought I'd give it another go...just terrible absolute chaos they had no fries! My chicken was half dry half raw They kept getting orders wrong To top the whole thing the manager was standing outside having a joint! I kid you not! So if you want to be given the wrong order/change/salmonella go to KFC Blatchington Road

I Placed an order, she gave me the wrong change, she had up charged me, saying i haven't got the right change, i said cancelled my order and give me a full refund, that's theft, she just walked off came back with my order, again i said i want a full refund , i don't want my order, she just walked to the back off the shop, leaving me no choice but to leave this review.

The food o received from here quite frankly was inedible. The fries weren't just cold they tasted chilled, the zinger burger bun was stale, and hard. The Chicken was like it had been held in the hot hold for far too long. I ordered this via deliveroo avoid this franchise. Terrible!!!

If I didn’t have to give a star, I wouldn’t, first of all the delivery was terrible, second of all we had missing fries and third of all the wrap we ordered a Smokey bbq and instead we got a really spicy sauce. This is an absolute outrageous thing to do but when we tried to phone and explain that we want a refund, they didn’t pick up the phone, it is an absolute disgusting thing to do and I would extremely suggest not to ever go and try it.

Turned up at 8pm to collect an order I had place on the app, staff were rude - place looked like it was closing and it was supposed to close at 11pm, while waiting for my order (which they didn’t seem happy to have to make) was told I’d have to wait 15mins as it has to be cooked - staff were swearing and arguing and kept giving me evil looks. Then a woman came in to order a bucket and was told we’ve got no chicken. Eventually got my order- got home and half of it was missing, chips were cold, oily and floopy. Complained to head office who gave me £10 voucher. Yeah like I’d be going back to use that!!!

Wait was not bad, social distancing was fine they made delivery drivers wait outside. The food was terrible, had 4 different box meals and 4 mini fillet burgers guy told us when boxing up no lettuce for mini fillets ok went with it. When we got home one slither of wilted lettuce In each burger meal none in fillet burgers come on kfc running out of lettuce there’s a shop over the road.The chicken was tasteless think they forgot colonel Saunders recipe the gravy was like dirty dish water soggy chips there was no redeeming feature needless to say won’t be going back £35 wasted.

I offered to take my mum for lunch. She chose KFC. She had had a good experience of KFC some years ago and despite my protests, she insisted on it. Well, I should have insisted more because we had a chicken burger and a vegan burger and it was AWFUL! Absolutely disgusting and nearly £10! My mum said at the end 'well, that cured me of wanting to go to KFC again!' It was truly appalling. A nice kid serving us but TERRIBLE food - really bad - don't go there!

Bad customer service... Dirty and not a good environment to cook food... won't go back... machines not working run out popcorn chicken... wouldn't replace for anything else... made me wait for about 10minutes after above experience I went next door... Good food and great customer service

Racist comments from the kitchen staff, rude customer service, a third of my order was wrong, a third of my order was missing and it was the greasiest KFC chicken I've ever eaten. If you want to avoid any of that, spend your money elsewhere.

I usually love KFC but my recent visit here has put me off for good! The wrap was disgusting, I didn't realise they had changed it recently and it's horrible. Not this KFC's fault but the staff were arguing in the behind the counter before I was served. I asked for chips but they didn't put through my order correctly. Then they hardly had any drinks available. The manager was abrupt and loud. Didn't feel very clean in there either.

Tried a few times, well 3 actually, last visit definitely the last. The place looks so grubby,only 3 seats to sit on, they have removed 2 other seats - why? Always short of food, the Zinger was bone dry, no taste to the “secret recipe batter”. No gravy left, it needs refurbishing as it looks dirty and needs a good manager. The brand is badly let down, maybe it’s a franchise and not that bothered. Would not recommend.......

Very disappointing, use to really enjoy the food here but how it has changed. The popcorn chicken coming with the boneless banquet was well lacking along with the chicken fillets having the thinnest scraping of batter which is a far from what it use to be, the only decent thing about it were the new chips but they were luke warm... at best. Do not think ill be coming back anytime soon.

Came to Hove for the day, visited KFC as eaten here a few times in the past and have been generally good. But must say this recent visit was one of the most disappointing ones, everything was taken from the drawer so it’s been cooked earlier in the morning. Didn’t have any rice boxes or Burituos , one member of staff serving , the other one was not doing much apart from gazing at he’s mobile phone. Sad to say but I won’t be returning back......

I’ve been coming here since it opened many moons ago for my families take away KFC treat. I must say, we always have it good! From our Family Bucket, a Combo, to my favourite Chicken wings nor my hubby’s Zinger burger. The food are always freshly cooked. As long as you tell the staff What you want or don’t want with your order. How can you go wrong? It’s Fast food! It’s KFC!

This place is pretty average. Have had some decent chicken burgers here but have also had a few complete misses , eg wrong orders. However, can be relied upon as last stop after an evening in the pub. Would really improve it if the flooring was kept clean.

this place is a bit of a hit and miss sometime great juice chicken and sometime so dry that my kids wont even eat it

Ordered 14 piece bucket. Got only one breast. 4 legs and 4 wings in the bucket, of the 14 pieces. Hardly enough to feed us. If I could rate below 1 star I would. Service was rude too. Not going there again.

This Chinese or pilipina who served me today was incredible she's very good and serving with us. .very very helpful..so friendly and the. Chicken were delicious. .fries were really hot and crunchy and. .very good service and very. .

He visitado este particular KFC varias veces. Es positivo incluir y personal fácil de acceso ubicación y amable y acogedor, así como una comida sabrosa y conveniente rápido. Sin embargo, quizás porque es un pequeño restaurante con capacidad para 12 en un apuro, no tiene instalaciones para personas con movilidad reducida. El único baño que no pueden acceder a mí como Soy discapacitado y tiene problemas de movilidad - está subiendo empinadas escaleras y cerca de veinte informes de amigos míos que lo han usado para describir como el "tamaño de un pequeño armario", frecuentemente bloqueado o saturadas, desordenados y generalmente mal atendidos. También hay instalaciones de madre y bebé o para cambiar a los bebés. Como un lugar para comprar para llevar es perfectamente aceptable. Sin embargo, si tienes niños o personas discapacitadas en su fiesta o comer en otro lugar o asegúrese de visitar un baño público primero. De lo contrario, puede que caigas corto y se encontrará en un "poquito" de problemas.

Esta fue mi primera visita a un KFC y yo estaba tomando mis 3 hijos. El personal era muy concurrido, así que me saco la porquería grasienta y basura, y huesos yo la única mesa disponible que estaba justo al lado de la puerta.

i love kfc,,, very friendly staff,, very clean ,, and the atmosphere wer so great,, and very quick to order very good meals,, i would recomend to everyone, kfc is the best ,, cheap,, very friendly staff,,,, and very welcoming

Friendly service. Excellent location. KFC really good and the service was extremely fast and efficient

Its KFC - service is a bit hit and miss. After forgetting to put one of my items in the bag on a previous visit I always check my order before leaving now.

Siempre me he me encantó KFC pero me parece más y más que es tan contradictorio en la manera en que está preparado. A veces no es lo suficientemente bien hecha y hay grasa nadar debajo de la piel y otras veces es hecha. También es caro comparado con otros pollo tiendas, el pollo parece haber más y más pequeña y ya no tengo confianza en el producto. Ir al lado de pollo Cottage, es mejor, más barato y te das cuenta de que lo que pides merece la pena.

Just had a take away from here, chicken was OK but these were the worst fries ever in the history of the potato (I assume they were vaguely related to the potato, but not entirely sure about that). Tip :- slice some cardboard, boil it in a pan for 5 minutes and you will have a crispier, tastier treat than these KFC fries.

Worst KFC place ever! Gives a bad name to a good chain! Bought a variety meal, chicken tasted like left over from the night before, fried twice over with dirty oil. It tasted bitter! I called the shop and a certain Maria said she's the Manager until i complained - she immediately said she's not the manager.

Was quite poor experience the staff were friendly enough but I had a zinger tower and didn't enjoy it at all

This is the worst KFC I've visited and I travel all over the world. My meal which cost over £5 was just put in a paper bag no box like you get everywhere else. One piece of chicken was smaller than a nugget. The chips were refried and just warm. On entering the restaurant there was a guy cleaning the rubbish bin on its side in the middle of the floor which you had to walk around and as I left I saw him go back behind the counter to serve without washing his hands.I will never go to this branch again and just pleased that the other KFC restaurants in the area are better.

Tonight I had my worst ever experience in my life in the hove restaurant. I ordered a 6 Piece Wicked Variety Bucket with Feast it extra and the guy by the till doesnt had a clue what I want. He started arguing with me there is no option like this. I told him it has to be because I eat this food almost every week in newhaven and the system should be the Same. He looked me totally idiot and started to explain me possible I was having something else. Then a woman came there and started a discussion about the problem with the guy without even acknowledge me presents. After she told me (without any introduction about herself) there is not this option I have to eat something else. then I asked for the manager and she said she is the manager. I asked her how she could be a manager without the proper training? Then she said she will not service me and I need to leave the shop. Unbelievably unpolite and unhelpful attitude. My family was waiting me in the car and I had to told them we are not eating KFC tonight and they had to wait another 20 minutes in the car until I fund another place to buy dinner. The whole evening was ruined, because try to explain a small child she doesn't have her favourite food tonight. We love your product and I'm 100% sure we have this option from your newhaven restaurant in the last two years dozen of time . The costumer service in the hove restaurant is zero.

I've been coming to KFC on Blatchington Road for the last 20 years and up until the last 15 years I would say it has been excellent however laziness seems to have played a part these days! For the last couple of years I've been visiting this particular branch I am more often then not disappointed. What really grates me is when the staff re fry the chips!! The chip is then saturated in fat and you are left with greasy dry tasteless chips. This is all down to laziness. They do this so they can get the order over and done with ASAP. Yes quick service is important but it goes hand in hand with the care in which it's been cooked. I'd much rather wait the extra 5mins for fresh and tasty chips- the way they should be. KFC is not exactly cheap considering what you're paying for and because the meal is not cooked and served properly, I haven't been back now for 6 months and I don't intend to. The one thing I will say that is refreshing to see is a particular member of staff who always goes the extra mile in his customer service- always a cheerful, genuine greeting and a polite farewell. I do hope he is still there for KFC's benefit because that is all I can say is decent about the place.

I was almost heart broken when I found a grey hair in my meal. I did however get a free meal once complained which was good.

this place is hit and miss sometime it can be very good and sometime it can be dry as a cardboard box i prefer the kfc on western road but always no where to park

This is a typical KFC, the food is great it has been for years but the staff & the cleanness of the place let it down, the rubbish on tables, empty drink cartons, wrappers and the spilt sauce on tables is terrible, I asked a member of staff if the table could be wiped down & she just said "no we are really busy right now" I asked for a cloth and she plonked on the counter a huge blue role of paper and said "that's all we have" and walked away. We do like KFC who doesn't but being surrounded by Pizza Hut, MacDonalds, Subway and Frankie & Bennys they need to get their act together.