KFC in Gloucester

went to KFC drive through and re confirmed my order with the man who was serving before paying for my order, once paid, i then checked my order before driving off again to find that i had 3 items wrong with my order, after re confirming! the chicken was dry and they refused to refund or to even re make my meal or to even replace the wrong items, we also payed for extra sauce of a charge of 50p and not a single sauce was in the bag, Every time we visit here we never get the correct food! would not recommend this KFC!!!

Nico was incredibly rude to me on my lunch break at work when all i wanted was a nice relaxing meal, i do not recommend avoiding this spot as much of the staff are lovely but “Nico” was incredibly rude

Not bad place. It can be clean. Service is OK.

I live in a country where KFC is a rare site, so was looking for one as a stop off. Popped into here on the way to somewhere else. Every piece of food across 2 different orders was perfect. Possibly the best KFC I have eaten! Only reason I didn't give 5 stars is it's location. Not an obvious place to find ... Only did so as searched on Google maps for a one! .. Also shares a carpark with a hand car wash place which doesn't feel right imo. Still great, hot and fast food. Would deffo go back if in the area.

First time at this particular KFC since before the pandemic, so several years ago. Plenty of on-site parking was available at the time of my visit (6pm on a Saturday evening). Since my last visit, the restaurant has been refurbished and has had self-service ordering tills installed. Food came very quickly after ordering. The fries have changed since my last visit and now have a light dusting of black pepper to give them a bit of a spicy kick. My burger was okay, however in my view there was just a little too much Zinger sauce as it ended up oozing out everywhere 😂 - others may like that of course. Overall I was pleased with the food and cleanliness of the restaurant.

Fantastic customer service from ARYAN So welcoming and provided me with the best service I hope he gets told of my review I asked for Rib pieces for my elderly mum and he done what he could

For a KFC this was good,the food was hot and well seasoned and we didn't have to wait too long. Free parking is available outside.

We went there after work with tge Grandson. It was done up really nice inside and very clean. It was nice and warm as some places are really cold. The service and food were both amazing.

KFC is so far the best I love the food and its high quality

Really nice and clean KFC restaurant, the food was tasty although a bit on the pricey side compared to some other establishments, which are better than KFC (including Slim Chickens).

Food was good, I don't find the staff overly friendly.

Not bad, food came quickly. Toilets absolutely stink.

Not bad, just wish some of the customers weren't rude to the staff.

Typical kfc but fast service for takeaway

Probably the best kept KFC in Gloucestershire

Rude staff member , passed by today 16/08/24 @ 21:10 drivethrough , a lady who served me , not sure of her race but looked like Indian , just passed me my food rudely, closed the window and rolled her eyes at me before I even asked for some catchup and called out from the window and she never came until a different lady came to help .

Not happy, order was wrong. Order number 2067, No offer of sorting it out, very poor customer service, but what do they care?

It was alright, not a long wait for the food and the place was nice

One of the best tasting KFC I ever had in this country .

These Tesco finest pork sausage with a glaze honey, whole grain mustard and soy sauce were absolutely outstanding and enjoyed them with a side of poached eggs and toasted sourdough, this was to make up for the KFC I had the night before which was absolutely pathetic and made me question whether I wanted to continue existing. The amount of mayonnaise that came out of my fillet tower burger on the first bite almost caused a natural disaster.

Fillets were a bit salty than usual

Food was grate and quick service with smile

The best kfc I've had in ages. Service was extremely quick and accurate. Server was friendly and personable. Food was seriously the best kfc I've had in years.

Nice and clean, efficient, HOT food quickly served. We were lucky as it was quiet with only four or five tables occupied. Would definitely go again and recommend to anyone who likes KFC

Couldn't complain the food was fresh and didn't have to wait overly long. Normally i don't think the chips but there chips and flurry and actually taste night snd the chicken is always nice

Excellent place to visit... This place is different

Service was fast. The wings special was very very oily...couldnt finish it.

Great experience highly recommend

Very fast and friendly and clean and delicious food Minar

Walk in take away. Found touchscreen a little bit difficult to find what was required (send by children), as there didn't appear to be any counter service. Polite helpful and quick service. Carried to car (staff noticed I needed assistance, so didn't need to ask). As always, great quality, fresh and tasty chicken. Thanks

Staff members always friendly and willing to help and food is always quick fresh and hot

Good place for a night out with family.

Got given the wrong food to start with got home after eating popcorn chicken and currently have food poisoning.

Zinger burger was not zinger! I think they forgot to put the spice in ! In too much hurry to complain .

Went to Gloucester shopping and decided to have a KFC and was pleasantly surprised the food was hot and crispy not at all greasy. Staff were cleaning the restaurant all the while wiping tables down as soon as they were vacated. Definitely return when we're in Gloucester again

Must have the app for the great deals. Easy and quick drive through great lunchtime visit

Bought a bargain bucket all the pieces of chicken were small and very oily!! Not good !!

I have been to this KFC multiple times and it’s so disappointing I will no longer be returning in the future. The food is always like warm-cold. And there is a severe language barrier between staff and customers. Now I am not discriminating in any way and I think it’s great that they employ staff from any ethnicity however this poses an issue every time I go my order is incorrect. I drove 30 minutes home this evening to realise my order is wrong and it’s just something I won’t eat and will now no longer put my money into. Such a shame as kfc is a good brand for take away food but this branch needs to rethink their customer facing staff in order to provide a better service.

All good for a KFC. Staff are always friendly

It is a very plasant place to go and eat, kids specially love the food. We coming every week and always staff is helpfull and wellcome.

Bad food poisoning have not been this I'll in years, food tasted funny

The queues were horrendously long, but they went down quite quickly, this was on a collecting food order. But delivery isn't good. Food was cold and cold drinks were missing from the order. There is no phone number to complain

Drove to resturant on seeing great offers with prices of 50% off certain meals. Posters everywhere advertising same discounts. However on arrival the discounts weren't working, and therefore I was charged full price. No offer of extra portions or anything, just a hefty bill having driven some considerable distance!! Which was rather disappointing. The food was as expected from a KFC, tasty, warm and well packed. Chips were particularly good, with a nice season added. Staff friendly.

Turned up 15 minutes before closing time on the way home after a night out. Food took a little while but was all being freshly prepared so was really hot and tasty. Staff were friendly as well.

Service is a bit slow but food is always good

Incorrect drive through order given.

If I could give 0 I would!!!! ordered my food though the app, some food did arrive but it was the wrong order, I called kfc and was told it’s not for them to sort and to call just eat, even tho I didn’t order it through just eat. I am now 40 pound out of pocket and a 6 pound meal to show for it. DO NOT USE THE KFC APP🤬😡

Can be an extremely busy shop, sometimes full of shouting school kids so maybe time your visit if you not in to louder dining. some of the staff in this KFC are quite rude but in the main the staff are extremely helpful and friendly. A bit hit and miss really but apart from that a normal KFC

Absolutely the worst customer service I've ever experienced at any KFC, went through the drive-through as it was late, got to the order point, bloke was talking to who we assumed was us, placed our order twice as we weren't sure if he was talking to us or his mates inside, drove up to the window and he said we didn't place an order, claimed to have taken all orders, which he obviously hadn't and told us to go around again, tried explaining that we had placed our order at the order point but he wouldn't listen and kept saying to drive around again, we had already qued for 20 minutes. We drove off and didn't bother with KFC

Good place to eat, we go with family and was very friendly staff.

I did not get all of my order and I live to far away to go back… I am so disappointed and you were not even busy ((((((

This has been my local kfc for quite some time now, and every single time I’ve been the staff have been lovely and friendly and the food has always been fresh, hot and quick service. Fantastic!!

I hadn’t been to KFC for several years since a bad experience in the Ross on Wye site . Well little has changed…..I had a twister meal. This comprised of a latte which was quite nice. A bag of fries, well I say bag it was more the size of mouses hammock and only just enough fries to fill it. These tasted like gravy which def wasn’t what I wanted. Then the “piece de resistance” was a twister with sweet chili. Well it was 3/4 filled with sweet chili shredded beetroot ( way too much and way too sticky) and one yes one lousy piece of chicken all of which was cold… when I’d eaten it I was still really hungry. No thanks , You can’t beat a McDonald’s .

Very bad quality food , we have ordered hot wings which was stinking and we have reported to the staff surprisingly she said it is normal for chicken which we four us could not agree with and then the manager accepted and changed it with new set of hot wings however I would never recommend this place to anyone.

Food is lovely. The service is ok dont find the staff that friendly but they do have a fast turn around for the orders and I do find the self service order screens brilliant

I had very bad delivery experience with KFC . They will provide only leg pieces for online orders.

Fast service, freshly cooked food. One of the better KFCs I've been to

Ordered 3 boneless banquets only had 2 then had to go back to pick it up only to be asked if I brought it a day ago when it quite clearly showed i had it 20 minutes ago on my debit card I think from now on I'm sticking to mc donalds

Service was a bit slower than normal this time, but what else can I say, its Mucky D"s.

Pretty good. I went into the drive thru. Queue moved quickly and food was nice and warm when I got to the window. Perfect. Plenty of spaces to park even during peak times.

Food is quick. Recently redesigned interior. Carpark is a nightmare

KFC - the place for chicken!!! what more is there to say. however this store always gets something wrong, so if you do drive through or take out always check your order!

Still as bad as it was 3 years ago. Unprofessional impolite staff, food was overcooked and generally a terrible experience.

The level of service has improved a lot, your now treated like a valued customer

Half of order missing and boneless chicken was tiny

Not horrible however the size of the chicken I received resembled more like a budgie…

Couldnt put my order through and argued with me even tho my app was opened and specified exacly what my order was. My order was wrong and my meal didnt have chips in the end but because i was so angry from having to argue over my order i didnt check everything and left. Didnt get my drink.

Efficient service and friendly staff. Seating not particularly comfy.

My favourite KFC. I always get what i want. Served with smile. Thanks 5⭐️s

Just been to KFC Eastbrook what a disappointment that was. Terrible meal ordered boneless bucket meals for both of us when I got them home they were boxes with chicken on bones no sides offered they forgot our drinks . We had to throw away some of the chicken because the batter fell off leaving slimy chicken not very nice won't be going again. Plus the gravy had no taste.

McDonald’s was closed so went here for a quick snack. I knew KFC is abit hit and miss but I wished I missed this 1. Food tasteless, cold.

Chicken was hot, but saturated in fat that made a pool at bottom of bucket.

Horrible half cooked soggy chips Got the order completely wrong

Everything felt very disorganised. The card machine wouldn't work. Then they forgot our ketchup and napkins

A great KFC, great service and food...

They were having issues with the app not letting you order however the person on the drive thru was really good about letting me have the "free gravy when you order in the app" anyway.

This is one to be avoided at all costs , cold food , dirty restaurant, staff who can’t speak English , this has to be the worst food in Gloucestershire. The management are to blame but I don’t think they would actually care, they are getting paid for giving a very, very poor service.

Placed an order for delivery. 2 and a half hours later our order was marked as delivered but the food never arrived. Tried calling the restaurant several times but no one ever answered. We have ordered for delivery a few times before and 90% of the time there is something wrong or something missing. We only continue to order there as the kids like it, but this is the last time.

I ordered on the app. The food came out quickly and was very tasty.

Hit and miss but kfc is soooo tasty

The most useless, inept, poor excuses for humans must run this outfit. Waiting 3+ hours and counting for a simple burger delivery just a couple of miles away. PLEASE DONT WASTE YOUR TIME OR MONEY ON THESE IDIOTS!! How difficult can it truly be to wrap a burger and hand it to a driver??!! Now a message saying the order is cancelled!! Absolute CRETINS!!!

have missing items on more than one occasion.no apologies or offer of replacement.very poor service at this branch.

first time here. took the grand kids. staff were great food was good. quite clean and lots of stuff like forks, cups, ice ,napkins etc.

No longer doing the veggie burgers so although my grandchildren ate well, nothing for me sadly.

Slowest drive though ever no napkins or salt

Order was all wrong they wouldn't give a fillet burger instead of zinger no extra milk for coffee and had to ask for napkins as not put in bag at drive through will be giving KFC a miss now

Ordered for home delivery. After our food arrived 20 minutes late we dished up and started to eat what was at best luke warm food. My wife had ordered popcorn chicken. After eating perhaps 3 or 4 of the popcorn chicken pieces she spotted mould on several of them. Needless to say we binned everything and hoped we wouldn't get sick. What happened to this place it used to be great. WE WILL NEVER BE EATING HERE AGAIN.

Good fresh food. Got a window seat which was nice. Quick service. Friendly staff.

Fairy good service food hot when we got home

Always forgets stuff, chicken was dry

Its KFC, no more words needed 😋😋

The quality is about on par with other KFCs, but this branch offers abysmal order checking, more often way wrong than right, Typically missing key items off your order and all you get after complaining if you are lucky is a voucher code for the difference. You can phone and phone and phone to alert them, but nobody will pick up until your remaining meal is stone cold and your family members cheesed off. The whole experience is thrown together, fingers crossed, with a "lucky bag" outcome, nothing like the receipt paper stapled to the bag! We loved KFC food but won't order at Eastbrook Road branch, especially for home delivery as what you get is a complete shambles and wastes a family evening meal. This is despite a lot of second chances given! Pick-up and home delivery. I am not a habitual moaner either. This branch will do a lot of damage, losing long term custom for KFC. We won't be back. See for yourself.

I was pleased to not have to queue at all but it was hard to read the menu by the drive thru, we both chose a burger box meal each. We don't think it's good value for money. Should have chose a zinger deal.

Words fail me. The seating area has mostly been closed off apart from some tables all packed together next to the waiting area so everyone crammed in together. Order was wrong

Every single order is either wrong or something missing. Final straw today. Had delivery and everything wrong bar the drinks. Absolutely useless. Rang up to complain and there's no way of putting this politely,I could not understand a thing the bloke said. Not a word. I just about got that they were sending the proper order. Never came. Never again. My fault in the first place for again trusting this dump. Never had any issues with McDonalds or Pizza Hut. Should be shut down. You can tell the staff don't want to be there.

Was awful in a pandemic and the bins were overflowing. The toilets were disgusting there was pop all over the serving counter was there while they seved 6 people not cleaned up. There was people coming back in complaining they had the wrong order.no one was cleaning tables.the food was cold

Really good food the boneless banquet is really nice its worth going there just for one of those 👍

Rubbish they missed items from the order... Joke

Service wasn’t particularly good, quite unfriendly. Reduced tables due to COVID which was understandable, but they weren’t being cleaned when people finished eating, so we struggled to find a seat, even though there weren’t many people eating in. We were given 2 wrong drinks & they missed fries off 3 of our meals So we had to go ask for them. The food tasted ok but wasn’t very hot.

The food was excellent, service great,